Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT services company offering software development, DevOps support, customer service, and technical support. They demonstrate strong project management, communication, and flexibility, receiving overwhelmingly positive feedback for their technical know-how and team integration. Approximately 90% of reviewers commend their value for cost and alignment with company values, while some suggest potential improvements in communication and developer retention.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
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UndisclosedUndisclosed10,000+
Services provided
Wuhan BJC Technology Co., Ltd. Is a data analytics company launched in 2006. The team provides BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Shen Zhen Shi, China
Services provided
Zhongke Maihang Information Technology Co., Ltd. Is a data analytics company. Their team is in Shen Zhen Shi, China and specializes in BI & big data consulting & SI and cloud consulting & SI.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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UndisclosedUndisclosed2 - 9Bentley, Australia
Services provided
Two21 is a CRM consulting and SI company. Their small team is in Bentley, Australia and provides CRM consulting and SI and IT strategy consulting. The company was launched in 2017.
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UndisclosedUndisclosed2 - 9Buenos Aires, Argentina
Services provided
CambalacheTechnologies is a CRM consulting and SI company. Located in Buenos Aires, Argentina, the agency provides CRM consulting and SI and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Washington, DC
Services provided
Founded in 2008, Digital Aquila Inc is a small Washington, District of Columbia-based CRM consulting and SI company. Their team provides CRM consulting and SI and Digital Strategy.
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UndisclosedUndisclosed2 - 9Houston, TX
Services provided
Enterlogix is a small CRM consulting and SI company headquartered in Houston, Texas. The team specializes in CRM consulting and SI and ERP consulting and SI.
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UndisclosedUndisclosed2 - 9London, England
Services provided
Appdraft, an IT strategy consulting and CRM consulting and SI company, was established in 2018. The team specializes in IT strategy consulting and CRM consulting and SI and is in London, England.
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Featured
What are Featured Providers?
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 34 projectsDreamix is a technology consulting company specializing in software development, UX/UI design, and cloud infrastructure, with expertise across various industries. They are highly praised for their project management, communication, and ability to integrate seamlessly into teams. Reviews highlight their impressive cultural fit and technical competence, with over 90% of clients expressing satisfaction with their work quality and responsiveness.
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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UndisclosedUndisclosed50 - 249
Services provided
Briskminds is a cloud consulting & SI and CRM consulting and SI company. They were launched in 2012, and their services include cloud consulting & SI and CRM consulting and SI.
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UndisclosedUndisclosed2 - 9Paris, France
Services provided
Cloud Ambiance, a small cloud consulting & SI company, is headquartered in Paris, France. Their services include cloud consulting & SI and CRM consulting and SI.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
<p>99Brightminds unlocks hidden value in Jordan through dedicated technology center(s) that cater to international clients outside the kingdom. We have a proven track record in engineering and
Read more$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 96 projectsPeeklogic, LLC is a Salesforce development and consulting firm specializing in CRM implementation, customization, and integration. They receive overwhelmingly positive feedback, with approximately 100% of reviewers highlighting their strong project management, responsiveness, and ability to adapt Salesforce solutions to client needs. Clients also frequently commend Peeklogic, LLC for their clear communication and efficient delivery of projects.
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UndisclosedUndisclosed10 - 49Oslo, Norway
Services provided
Cloud consulting & SI company ROCS is located in Oslo, Norway. Their services include cloud consulting & SI and CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Madrid, Spain
Services provided
Nubika - Cloud Solutions is a CRM consulting and SI company. They provide CRM consulting and SI and cloud consulting & SI and are based in Madrid, Spain.
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UndisclosedUndisclosed50 - 249Dublin, Ireland
Services provided
Provident CRM is an IT strategy consulting and CRM consulting and SI company. The team provides IT strategy consulting and CRM consulting and SI and is in Dublin, Ireland.
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UndisclosedUndisclosed10 - 49Reston, VA
Services provided
Knowledge Vortex, Inc. (KVortex) is a cloud consulting & SI and IT managed services company founded in 2007. Their team specializes in cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed10 - 49Cincinnati, OH
Services provided
SCI 360 is a cloud consulting & SI and CRM consulting and SI company founded in 2009. The team focuses on cloud consulting & SI and CRM consulting and SI and is based in Cincinnati, Ohio.
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UndisclosedUndisclosed10 - 49Houston, TX
Services provided
Cloufi is a CRM consulting and SI company. The small Houston, Texas-based team focuses on CRM consulting and SI and cloud consulting & SI. The company was founded in 2015.
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UndisclosedUndisclosed10 - 49Houston, TX
Services provided
Endiem is a CRM consulting and SI company. The small Houston, Texas-based team offers CRM consulting and SI and BI & big data consulting & SI. The company was launched in 2012.
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UndisclosedUndisclosed10 - 49Adelaide, Australia
Services provided
Enrite Solutions is a CRM consulting and SI company located in Adelaide, Australia. They specialize in CRM consulting and SI and IT strategy consulting and were launched in 2007.
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UndisclosedUndisclosed10 - 49Stockholm, Sweden
Services provided
Cloud consulting & SI and CRM consulting and SI company Addcent Consulting was launched in 2011. Headquartered in Stockholm, Sweden, the team provides cloud consulting & SI and CRM consulting and
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UndisclosedUndisclosed50 - 249London, England
Services provided
Cloud consulting & SI company Consleague offers cloud consulting & SI and CRM consulting and SI. They are in London, England.
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UndisclosedUndisclosed10 - 49Boston, MA
Services provided
Eos Systems is a small Boston, Massachusetts-based Cybersecurity company. The team provides Cybersecurity and IT managed services.
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UndisclosedUndisclosed250 - 999București, Romania
Services provided
Civitta Strategy & Consulting SA is a Business Consulting company established in 2000. The agency offers Business Consulting and Market Research.
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UndisclosedUndisclosed10 - 49Castel San Pietro Terme, Italy
Services provided
Exe.it Srl SB is a small cloud consulting & SI company headquartered in Castel San Pietro Terme, Italy. Their services include cloud consulting & SI and Custom Software Development.
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UndisclosedUndisclosed10 - 49London, England
Services provided
Aulysius, a small IT strategy consulting and IT managed services company, is based in London, England. Their services include IT strategy consulting and IT managed services.
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UndisclosedUndisclosed50 - 249Sao Paulo, Brazil
Services provided
In Sao Paulo, Brazil, Alest Consultoria is a business intelligence company and cloud consulting & SI company. They provide BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Youngstown, OH
Services provided
Empyra is a small Youngstown, Ohio-based IT strategy consulting and IT managed services company. Their services include IT strategy consulting and IT managed services.
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UndisclosedUndisclosed10 - 49Ludwigsburg, Germany
Services provided
Ergoman is a small Business Consulting company. They focus on Business Consulting and IT strategy consulting and were founded in 2001.
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UndisclosedUndisclosed50 - 249Hilversum, Netherlands
Services provided
Established in 2007, g-company is a data analytics company. Located in Hilversum, Netherlands and Mechelen, Belgium, the team specializes in BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9
Services provided
Lucid Day is an IT strategy consulting and IT managed services company. They are in Minneapolis, Minnesota and have small team. Their services include IT strategy consulting and IT managed services.
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UndisclosedUndisclosed50 - 249Cornellà de Llobregat, Spain
Services provided
Headquartered in Phoenix, Arizona and Cornellà de Llobregat, Spain, Social Labs is a big data analytics company. The team offers BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Oklahoma City, OK
Services provided
Based in Oklahoma City, Oklahoma, Emsco Solutions is a small IT managed services company. The team offers IT managed services and IT strategy consulting.
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UndisclosedUndisclosed50 - 249București, Romania
Services provided
Cloud consulting & SI company Phi Partners was established in 2004. The midsize team offers cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed50 - 249San Isidro, Peru
Services provided
SYPSOFT360, an IT strategy consulting and IT managed services company, was founded in 2006. The company focuses on IT strategy consulting and IT managed services.
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UndisclosedUndisclosed2 - 9
Services provided
Founded in 2019, tiilt.io is a small IT strategy consulting and IT managed services company. Their services include IT strategy consulting and IT managed services.
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UndisclosedUndisclosed50 - 249Sao Paulo, Brazil
Services provided
Top Information is a cloud consulting & SI company. They were launched in 2009 and provide cloud consulting & SI and CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Kyiv, Ukraine
Services provided
Located in Kyiv, Ukraine, Wise IT Ukraine is a small IT strategy consulting company. Their services include IT strategy consulting and IT managed services.
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UndisclosedUndisclosed50 - 249León, Spain
Services provided
Founded in 2003, XERIDIA is a midsize León, Spain-based data analytics company. Their team specializes in BI & big data consulting & SI and Artificial Intelligence.
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UndisclosedUndisclosed50 - 249Guadalajara, Mexico
Services provided
Inteli-K is an IT strategy consulting company launched in 2015. Based in Guadalajara, Mexico, the team provides IT strategy consulting and IT managed services.
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UndisclosedUndisclosed2 - 9Bangkok, Thailand
Services provided
Small IT strategy consulting company ITTI CON, is located in Bangkok, Thailand. The team provides IT strategy consulting and IT managed services.
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UndisclosedUndisclosed2 - 9Edegem, Belgium
Services provided
Tryve is a small Edegem, Belgium-based IT strategy consulting and IT managed services company. The team offers IT strategy consulting and IT managed services.
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UndisclosedUndisclosed10 - 49
Services provided
CSnet, an IT strategy consulting company, is based in Brisbane, Australia. They focus on IT strategy consulting and IT managed services and were founded in 2009.
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UndisclosedUndisclosed2 - 9Mount Pearl, Canada
Services provided
Projectpro Consult is an IT strategy consulting company. Their small team is headquartered in Mount Pearl, Canada. Their team offers IT strategy consulting and IT managed services.
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UndisclosedUndisclosedFreelancerDublin, Ireland
Services provided
In Dublin, Ireland, Intercept Technologies is a small Cybersecurity company. Their services include Cybersecurity and IT managed services.
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UndisclosedUndisclosed10 - 49Dublin, Ireland
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Launched in 2010, Threatscape is a Cybersecurity and IT managed services company. The team focuses on Cybersecurity and IT managed services.
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UndisclosedUndisclosed50 - 249Sandyford, Ireland
Services provided
CWSI is a midsize IT strategy consulting and IT managed services company. Established in 2011, the team provides IT strategy consulting and IT managed services.
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UndisclosedUndisclosed10 - 49City of London, England
Services provided
ISTARI, a Cybersecurity company, was established in 2020. The team provides Cybersecurity and IT managed services.
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UndisclosedUndisclosed2 - 9Albuquerque, NM
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Established in 2008, ABQ-IT is an IT managed services company. The company specializes in IT managed services and Cybersecurity, and is small.
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UndisclosedUndisclosed10 - 49City of London, England
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Cybersecurity and IT managed services company Connect Digital Security was launched in 2016. The team specializes in Cybersecurity and IT managed services.
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UndisclosedUndisclosed2 - 9
Services provided
In City of London, England, Outside Help is an IT strategy consulting and IT managed services company. They provide IT strategy consulting and IT managed services.
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UndisclosedUndisclosed2 - 9City of London, England
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Cybersecurity company Identiom Limited is headquartered in City of London, England. Their services include Cybersecurity and IT managed services.
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UndisclosedUndisclosed50 - 249City of London, England
Services provided
Crossword Cybersecurity Plc is a Cybersecurity company. The City of London, England-based agency was founded in 2014. Their team offers Cybersecurity and IT managed services.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
34.1/40.017.2/20 Reviews7.5/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
35.8/40.017.2/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.4/40.016.8/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49San Jose, CA
Ability to deliver
35.9/40.017.2/20 Reviews9.6/10 Clients & Experience9.1/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
How to Create a Budget for BI & Analytics Services [With Template]
Use our custom template for your business intelligence and analytics needs.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.