Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Oak Brook, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider that offers comprehensive IT support, infrastructure management, and cybersecurity solutions. Clients consistently praise their responsiveness, professionalism, and ability to meet project deadlines, with approximately 90% of reviews highlighting their effective communication and timely problem resolution. They are recognized for their knowledgeable staff and customized solutions, making them a valuable partner in enhancing operational efficiency.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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$5,000+$25 - $49 / hr50 - 249Vilnius, Lithuania
Services provided
Asseco Lithuania is a software development firm. They are in Vilnius, Lithuania and have midsize team. They provide Custom Software Development and IT managed services.
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$10,000+$50 - $99 / hr1,000 - 9,999San Francisco, CA
Services provided
AKQA is a CRM consulting and SI company. In San Francisco, California and London, England, the firm was founded in 1994. Their team provides CRM consulting and SI and E-Commerce Development.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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UndisclosedUndisclosed50 - 249London, England
Services provided
Made by Many is a London, England-based Product Design company. The team provides Product Design and unified communications consulting & SI.
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$1,000+$100 - $149 / hr10 - 49White Rock, Canada
Services provided
Based in White Rock, Canada, Happier IT is an IT managed services company. Launched in 1996, the team offers IT managed services.
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$10,000+$100 - $149 / hr1,000 - 9,999
Services provided
FCB Global is an Advertising company. Their large team is headquartered in Chicago, Illinois and New York, New York and provides Advertising and Content Marketing. The agency was founded in 1900.
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$5,000+$100 - $149 / hr10,000+Zug, Switzerland
Services provided
Luxoft, a Digital Strategy company, provide Digital Strategy and BI & big data consulting & SI. They were launched in 2000.
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$5,000+$100 - $149 / hr1,000 - 9,999Paris, France
Services provided
Artefact, an AI firm, is located in Paris, France and London, England. They offer Artificial Intelligence and Social Media Marketing.
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Featured
What are Featured Providers?
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 9 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 33 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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UndisclosedUndisclosed250 - 999
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Airtel Kenya, an IT managed services company, is based in Kenya. Launched in 2010, the team provides IT managed services.
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$5,000+$50 - $99 / hr50 - 249Cremorne, Australia
Services provided
Social Media Marketing Agency Melbourne - Zib Media is an Advertising company. Located in Cremorne, Australia, the firm was founded in 2010. Their team offers Advertising and UX/UI Design.
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Featured
What are Featured Providers?
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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UndisclosedUndisclosed250 - 999Mountain View, CA
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Bloomreach is a Conversion Optimization company. The midsize Mountain View, California-based team focuses on Conversion Optimization and E-Commerce Development. The agency was launched in 2009.
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$1,000+< $25 / hr2 - 9Sofia, Bulgaria
Services provided
IT managed services company Famozzo Group is in Sofia, Bulgaria. Their services include IT managed services and Custom Software Development.
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UndisclosedUndisclosed10 - 49Syracuse, NY
Services provided
Sunstone Digital Tech is a graphic design agency. Launched in 2015, the firm focuses on Graphic Design and IT managed services.
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UndisclosedUndisclosed50 - 249Southfield, MI
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Launched in 2000, Nexcess is an IT managed services company. The team focuses on IT managed services and is in Southfield, Michigan.
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UndisclosedUndisclosed50 - 249Santa Barbara, CA
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Ontraport is a CRM consulting and SI company. The Santa Barbara, California-based company was launched in 2008. Their team provides CRM consulting and SI and Email Marketing.
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$1,000+$50 - $99 / hr2 - 9Hewitt, TX
Services provided
Computer Solution Technology Services, an IT managed services company, was founded in 2010. The firm provides IT managed services, and is small.
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$50,000+< $25 / hrFreelancerSecunderabad, India
Services provided
Stride Technologies is a big data analytics company. The Secunderabad, India-based firm was launched in 2018. Their team specializes in BI & big data consulting & SI and IoT development.
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UndisclosedUndisclosed10 - 49Vilnius, Lithuania
Services provided
IT managed services company MonoVM is in Vilnius, Lithuania. Their services include IT managed services.
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$10,000+Undisclosed50 - 249Ottawa, Canada
Services provided
Nanos Research Corporation is a Market Research company. Founded in 1988, the team provides Market Research and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Mentone, Australia
Services provided
Creately is an IT managed services company. The team focuses on IT managed services and is based in Mentone, Australia and Colombo, Sri Lanka.
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$5,000+Undisclosed1,000 - 9,999Pune, India
Services provided
Merkle Sokrati is a Market Research company. They offer Market Research and Search Engine Optimization and were founded in 2009.
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Undisclosed< $25 / hr50 - 249Mayfield West, Australia
Services provided
Midsize IT managed services company Bespoke Tech, is based in Mayfield West, Australia. The team specializes in IT managed services.
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$1,000+< $25 / hrFreelancerNagpur, India
Services provided
SevenMentor, a small website development firm, is headquartered in Nagpur, India. Their services include Web Development and IT managed services.
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$250,000+$300+ / hr1,000 - 9,999Cambridge, England
Services provided
ARM Global is an IT managed services company. They provide IT managed services and Business Consulting and were launched in 2008.
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UndisclosedUndisclosed50 - 249New York, NY
Services provided
Founded in 2015, Recruiter.com is a midsize New York, New York-based custom software development company. Their team focuses on Custom Software Development and IT managed services.
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$5,000+$150 - $199 / hr50 - 249
Services provided
MechPlan is an IT staff augmentation company. Their midsize team is in Dubaii, United Arab Emirates and Dubai, United Arab Emirates. Their services include IT staff augmentation and Generative AI.
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$5,000+Undisclosed50 - 249Wesley Chapel, FL
Services provided
Launched in 1998, V12, a Porch Company, a midsize Marketing Strategy company, is headquartered in Wesley Chapel, Florida. Their team offers Marketing Strategy and Advertising.
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$25,000+$200 - $300 / hr250 - 999Fulwood, England
Services provided
Aviation Job Search is an IT managed services company. Founded in 1999, their team focuses on IT managed services.
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$1,000+$50 - $99 / hr10 - 49Petaling Jaya, Malaysia
Services provided
Team CloudSource is a social media marketing agency. Their small team is located in Petaling Jaya, Malaysia. Their services include Social Media Marketing and Search Engine Optimization.
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$100,000+$50 - $99 / hr10 - 49
Services provided
IBoysoft is an IT managed services company launched in 2017. Located in CHENGDU, China, the team focuses on IT managed services.
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UndisclosedUndisclosed50 - 249Coventry, England
Services provided
Established in 2020, Hardware Break Fix is an IT managed services company. The team focuses on IT managed services.
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$5,000+< $25 / hr50 - 249Commerce, CA
Services provided
Established in 2023, DevelopersPerHour, a midsize application development company, is headquartered in Commerce, California. Their team specializes in Mobile App Development and Web Development.
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Undisclosed$25 - $49 / hr10 - 49Delhi, India
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Founded in 2010, ITWEBINDIA is an Email Marketing company. The team provides Email Marketing and Search Engine Optimization.
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UndisclosedUndisclosedFreelancerShamong, NJ
Services provided
Compass Federal Consulting, a Cybersecurity company, is located in Shamong, New Jersey. They focus on Cybersecurity and Compliance Consulting.
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$10,000+Undisclosed50 - 249Dacula, GA
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QueueLogix, a Blockchain Marketing company, is located in Dacula, Georgia. Their services include Blockchain Marketing and CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Singapore
Services provided
Trading Fx VPS is an IT managed services company. Their small team of employees is headquartered in Singapore. Their team specializes in IT managed services.
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$10,000+< $25 / hr50 - 249
Services provided
Smartlogiq Limited is a midsize London, England-based artificial intelligence development company. The team provides Artificial Intelligence and IT staff augmentation.
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Undisclosed$25 - $49 / hr2 - 9Buenos Aires, Argentina
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Deep Vance AI is an AI development company. The team provides Artificial Intelligence and AI Consulting, and the agency is based in Buenos Aires, Argentina.
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$1,000+$25 - $49 / hrFreelancer
Services provided
Founded in 2024, ss is a Conversion Optimization company. Headquartered in , the team focuses on Conversion Optimization and Search Engine Optimization.
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$5,000+$25 - $49 / hr50 - 249Riverside, CA
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DonWeb is an Email Marketing and IT managed services company. Founded in 2002, their team provides Email Marketing and IT managed services.
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UndisclosedUndisclosed50 - 249
Services provided
ScrapeHero is a big data analytics company founded in 2014. The agency focuses on BI & big data consulting & SI, and is midsize.
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$1,000+< $25 / hr2 - 9
Services provided
Gradient Analytics is a branding agency headquartered in Satna, India. They focus on Branding and Conversion Optimization.
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$1,000+$25 - $49 / hrFreelancer
Services provided
Elevare Insights is an artificial intelligence development company launched in 2023. The company focuses on Artificial Intelligence and AI Consulting, and is small.
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UndisclosedUndisclosed50 - 249Gdańsk, Poland
Services provided
Email Marketing company GetResponse was founded in 1998. In Gdańsk, Poland, the team focuses on Email Marketing and Conversion Optimization.
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UndisclosedUndisclosed50 - 249
Services provided
Launched in 2004, Vtiger CRM is a CRM consulting and SI company. The company offers CRM consulting and SI.
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UndisclosedUndisclosedFreelancer
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Liber Agência digital is a social media marketing agency. In São Mateus, Brazil, the company was founded in 2017. Their services include Social Media Marketing and Pay Per Click.
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$1,000+$25 - $49 / hr250 - 999Ahmedabad, India
Services provided
Building Security Services company Mantra Softech India Pvt Ltd was founded in 2006. The team offers Building Security Services and Contract Manufacturing.
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UndisclosedUndisclosed50 - 249Madurai, India
Services provided
Established in 1999, Elysium Technologies Private Limited is a business intelligence company. The agency provides BI & big data consulting & SI and E-Commerce Development.
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$5,000+$25 - $49 / hr2 - 9
Services provided
ProgyDev Haïti is a SEO agency. The team is based in croix des bouquets , Haiti, and their services include Search Engine Optimization and IT managed services.
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$1,000+$50 - $99 / hr2 - 9Lahore, Pakistan
Services provided
Bolt Direction is a small user experience agency launched in 2024. Their services include UX/UI Design and IT managed services.
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$10,000+$25 - $49 / hr50 - 249Kochi, India
Services provided
NSREEM LTD is a. They are in , and their services include.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.7/40.018.4/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.8/40.017.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
32.3/40.017.2/20 Reviews7.5/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.3/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.6/40.016/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Fishers, IN
Ability to deliver
31.1/40.017.6/20 Reviews7.5/10 Clients & Experience6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.