Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT service provider specializing in comprehensive IT support, cybersecurity, and infrastructure management. Across multiple reviews, 100% of clients express satisfaction with their technical expertise, responsiveness, and problem-solving capabilities. Many reviewers (about 75%) highlight their professionalism and commitment to client needs, with no significant areas for improvement noted.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
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UndisclosedUndisclosed2 - 9Milano, Italy
Services provided
IT strategy consulting and Cybersecurity company Tutis Plus specializes in IT strategy consulting and Cybersecurity. They were established in 2020.
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UndisclosedUndisclosed2 - 9Atlanta, GA
Services provided
V Consulting Services is a small cloud consulting & SI and Cybersecurity company located in Atlanta, Georgia. Their services include cloud consulting & SI and Cybersecurity.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in enhancing IT infrastructure, security, and support. Reviews indicate a 100% positive feedback rate, highlighting their exceptional service, rapid problem-solving, and proactive approach. Clients commend their technical competence and reliable project management, with no areas for improvement suggested.
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UndisclosedUndisclosed10 - 49Pineville, NC
Services provided
AOW Technologies is a Pineville, North Carolina-based IT strategy consulting and Cybersecurity company. The team provides IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed50 - 249Montréal, Canada
Services provided
Established in 2018, maltem canada is a Cybersecurity company. The team provides Cybersecurity and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Mississauga, Canada
Services provided
Incepta Solutions is a Cybersecurity company. Based in Mississauga, Canada, the agency focuses on Cybersecurity and Robotics Process Automation.
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UndisclosedUndisclosed10 - 49Zionsville, IN
Services provided
Founded in 2006, Leonard-McDowell is a Cybersecurity company. The team specializes in Cybersecurity and Business Consulting.
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UndisclosedUndisclosed2 - 9
Services provided
Technoservices.ca is a small cloud consulting & SI and Cybersecurity company. Launched in 2005, the team specializes in cloud consulting & SI and Cybersecurity.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 34 projectsDreamix is a versatile software development company offering a wide range of services, including platform development, UX/UI design, data science, AI integration, and DevOps support. The company consistently receives high commendation for its technical expertise, communication skills, and ability to deliver projects on time. Approximately 90% of reviewers highlight Dreamix's cultural fit and collaborative approach, with nearly all reviewers praising their professionalism and responsiveness.
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UndisclosedUndisclosed10 - 49Montréal, Canada
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Cybersecurity company 386konsult was launched in 2019. In Montréal, Canada and Ibadan, Nigeria, the team focuses on Cybersecurity and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Bedford, Canada
Services provided
OdooTec is a Bedford, Canada-based cloud consulting & SI company. Launched in 2007, the team provides cloud consulting & SI and CRM consulting and SI.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projects99brightminds is a recruitment and staffing company that specializes in outsourcing specific language skills, such as Arabic-speaking candidates, for IT and digital engineering projects. The overall feedback is overwhelmingly positive, highlighting their promptness and alignment with clients' values, with 100% of reviewers expressing satisfaction and noting improvements in hiring speed and candidate quality.
$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 102 projectsPeeklogic, LLC is a proficient Salesforce development company with expertise in CRM customization, web development, and seamless integration solutions. The company is highly praised for its consistent project management, timely delivery, and responsive communication. Approximately 100% of reviewers highlight their impressive ability to adapt and meet evolving business needs, with no major areas for improvement mentioned.
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UndisclosedUndisclosed50 - 249Naperville, IL
Services provided
AiRo Digital Labs, a big data company, is based in Naperville, Illinois and Gurugram, India. They specialize in BI & big data consulting & SI and cloud consulting & SI and were established in 2018.
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UndisclosedUndisclosed2 - 9Madison, WI
Services provided
FirmGuardian is a cloud consulting & SI and Cybersecurity company. Established in 2016, their team offers cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed250 - 999Barcelona, Spain
Services provided
Ambit BST is a cloud consulting & SI and Cybersecurity company. They were founded in 2003 and focus on cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed10 - 49Greater Landover, MD
Services provided
AIM Innovations, LLC is a Greater Landover, Maryland-based cloud consulting & SI company. The team provides cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed1,000 - 9,999Plano, TX
Services provided
Argano, a big data company, is located in Plano, Texas and Hyderabad, India. Their services include BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed10,000+Booterstown, Ireland
Services provided
Infosys is a large Booterstown, Ireland-based data analytics company. Their services include BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Kansas City, MO
Services provided
Founded in 2013, Dynamic Consultants Group is a cloud consulting & SI company. The firm provides cloud consulting & SI and CRM consulting and SI.
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UndisclosedUndisclosed250 - 999Lund, Sweden
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UX design company Avensia, Inc. Was launched in 1998. The team focuses on UX/UI Design and IT strategy consulting.
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UndisclosedUndisclosed250 - 999Toronto, Canada
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BlueCat is a midsize IT strategy consulting company established in 2001. Their team offers IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249San Diego, CA
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SoftClouds is a cloud consulting & SI company launched in 2005. Their team offers cloud consulting & SI and CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Cincinnati, OH
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Big data analytics company Narwal is located in Cincinnati, Ohio. They focus on BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Norcross, GA
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Lockstep Technology Group, a data analytics company, is located in Norcross, Georgia. They offer BI & big data consulting & SI and IT managed services and were established in 2008.
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UndisclosedUndisclosed10 - 49Chennai, India
Services provided
IZEON INNOVATIVE , a Corporate Training & Coaching company, was established in 2006. The team provides Corporate Training & Coaching and IT strategy consulting and is headquartered in Chennai,
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UndisclosedUndisclosed50 - 249
Services provided
GTS Telecom is a midsize cloud consulting & SI and Cybersecurity company located in Bucharest, Romania. Their services include cloud consulting & SI and Cybersecurity.
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$1,000+< $25 / hr50 - 249Noida, India
Services provided
Argus Consulting, a midsize IT staff augmentation company, is in Noida, India. Their services include IT staff augmentation and CRM consulting and SI.
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UndisclosedUndisclosed50 - 249San Jose, CA
Services provided
SecqureOne is a Compliance Consulting company. The team is located in San Jose, California, and their services include Compliance Consulting and cloud consulting & SI.
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UndisclosedUndisclosed1,000 - 9,999New York, NY
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CohnReznick LLP is a Business Consulting company founded in 1919. The company provides Business Consulting and Finance & Accounting Outsourcing (FAO), and is large.
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UndisclosedUndisclosed10 - 49Bellevue, WA
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Azure One is a Bellevue, Washington-based IT strategy consulting company. They provide IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Bowie, MD
Services provided
Founded in 2006, J5 Consulting is a Cybersecurity company. Their team provides Cybersecurity and Compliance Consulting.
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UndisclosedUndisclosed2 - 9Davison, MI
Services provided
Praetorian Secure is a cloud consulting & SI company. The agency is located in Davison, Michigan and Port St. Lucie, Florida. Their team specializes in cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed250 - 999City of London, England
Services provided
Launched in 2014, Contino is a cloud consulting & SI and Cybersecurity company. The company focuses on cloud consulting & SI and Cybersecurity, and is midsize.
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UndisclosedUndisclosed2 - 9
Services provided
ITequality is a cloud consulting & SI company. Founded in 2017, the firm is headquartered in Newport Beach, California. Their services include cloud consulting & SI and CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Chatswood, Australia
Services provided
Billigence is a Chatswood, Australia-based business intelligence company. Their services include BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Stokenchurch, England
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Differentia Consulting is an ERP consulting and SI company. They are headquartered in Stokenchurch, England. Their team offers ERP consulting and SI and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Hazlet, NJ
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Launched in 1996, Clearnetwork, Inc is a Cybersecurity company. The team focuses on Cybersecurity and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Charlotte, NC
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CYBER BUYER is a Cybersecurity company. The small Charlotte, North Carolina-based team provides Cybersecurity and cloud consulting & SI. The firm was founded in 2018.
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UndisclosedUndisclosed50 - 249Bellevue, WA
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Based in Bellevue, Washington, RedCloud Consulting is a Market Research company. The team specializes in Market Research and Marketing Strategy.
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UndisclosedUndisclosed50 - 249Doncaster, England
Services provided
DigitalXRAID is a cloud consulting & SI and Cybersecurity company. The Doncaster, England-based company provides cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed250 - 999Üsküdar, Türkiye
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SabancıDx is a Cybersecurity company. They focus on Cybersecurity and Market Research and are based in Üsküdar, Türkiye.
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UndisclosedUndisclosed50 - 249Pune, India
Services provided
Established in 2011, Payatu is a Cybersecurity company. Headquartered in Pune, India and Dover, Delaware, the team focuses on Cybersecurity and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Loveland, OH
Services provided
ERP Suites is an ERP consulting and SI company. Their midsize team of employees is in Loveland, Ohio. Their team offers ERP consulting and SI and IT managed services.
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UndisclosedUndisclosed250 - 999Leesburg, VA
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Located in Leesburg, Virginia, Softrams is a cloud consulting & SI company. Their services include cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed2 - 9Fort Lauderdale, FL
Services provided
IT managed services company Expert Turnkey Managed IT Support is located in Fort Lauderdale, Florida and Pompano Beach, Florida. The team specializes in IT managed services and Cybersecurity.
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$1,000+$150 - $199 / hrFreelancer
Services provided
Website development firm Carteret Tech offers Web Development and IT strategy consulting. They are based in Morehead City, North Carolina.
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$1,000+$150 - $199 / hrFreelancer
Services provided
Cybersecurity company Cenacore was established in 2015. The team focuses on Cybersecurity and IT managed services and is based in Calgary, Canada.
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$10,000+$50 - $99 / hr50 - 249
Services provided
Googla InfoTech is a social media marketing company. Headquartered in Bengaluru, India, their midsize team offers Social Media Marketing and Web Development. The company was founded in 2015.
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UndisclosedUndisclosed1,000 - 9,999Cary, NC
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Global Knowledge is a cloud consulting & SI company founded in 1995. Their team specializes in cloud consulting & SI and Cybersecurity.
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Undisclosed$100 - $149 / hrFreelancer
Services provided
Creative Techz is an IT managed services company founded in 2020. Their services include IT managed services and other IT consulting and SI.
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UndisclosedUndisclosed50 - 249Richmond Hill, Canada
Services provided
Quantum Integrators is a big data company. Founded in 2005, the team provides BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Brampton, Canada
Services provided
Georgia IT, Inc. Is a cloud consulting & SI company established in 2007. Their team provides cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed50 - 249Irvine, CA
Services provided
EJAmerica is a big data analytics company located in Irvine, California. Founded in 2016, the team specializes in BI & big data consulting & SI and cloud consulting & SI.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
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We evaluate service providers using a structured methodology that combines:
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.1/40.017.2/20 Reviews7.5/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34/40.016.4/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.6/40.017.8/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
30% IT Consulting70% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
33.8/40.015.4/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Chicago, IL
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.