Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Naperville, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 11 projectsCorporate Technologies is a managed IT services provider that offers comprehensive IT support, infrastructure management, and cybersecurity solutions. Clients consistently praise their responsiveness, professionalism, and ability to meet project deadlines, with approximately 90% of reviews highlighting their effective communication and timely problem resolution. They are recognized for their knowledgeable staff and customized solutions, making them a valuable partner in enhancing operational efficiency.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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UndisclosedUndisclosed10 - 49
Services provided
Sanctions.io is a Cybersecurity company. Their small team is in Ocean City, Maryland and provides Cybersecurity. The company was launched in 2020.
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UndisclosedUndisclosed50 - 249
Services provided
Senroc Technologies is an IT managed services and other IT consulting and SI company. The Denver, Colorado-based team provides IT managed services and other IT consulting and SI.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$25,000+$50 - $99 / hr1,000 - 9,999New York, NYServices provided
See all 98 projectsVention is a versatile software development company specializing in AI, software development, and staff augmentation. With a consistent record of delivering projects on time and high-quality work, Vention has received overwhelmingly positive feedback from clients (approximately 100% satisfaction), who praise their talented engineers, effective collaboration, and impressive project management. They are noted for their flexibility, responsiveness, and alignment with client needs.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
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UndisclosedUndisclosed1,000 - 9,999Middlesex, England
Services provided
Based in Middlesex, England and Sydney, Australia, Total IT Global is an IT managed services company. They provide IT managed services and other IT consulting and SI.
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UndisclosedUndisclosed10 - 49Ahmedabad, India
Services provided
DataNote is an ERP consulting and SI company. Launched in 2018, the team specializes in ERP consulting and SI and CRM consulting and SI. The company is in Ahmedabad, India.
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$1,000+$100 - $149 / hr250 - 999Dubai, United Arab Emirates
Services provided
Lits Services is a midsize IT managed services company. Launched in 2003, the team offers IT managed services and Finance & Accounting Outsourcing (FAO).
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$5,000+$100 - $149 / hr50 - 249Chicago, IL
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Imperium Dynamics is a CRM consulting and SI company. The Chicago, Illinois-based company was launched in 2021. Their services include CRM consulting and SI and IT managed services.
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$1,000+< $25 / hr50 - 249
Services provided
Ozone United Company L.L.C is an ERP consulting and SI company. Headquartered in Muscat, Oman, the company focuses on ERP consulting and SI and Custom Software Development.
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Featured
What are Featured Providers?
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 8 projectsFlairsTech is a versatile outsourcing company that provides customer support, technical services, project management, and graphic design across various industries. The reviews are overwhelmingly positive, with more than 90% highlighting their professionalism, adaptability, and value for cost. Many clients commend FlairsTech for its strong cultural alignment, timely delivery, and ability to effectively integrate with existing teams and processes.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 32 projectsDreamix is a software development company that specializes in custom solutions, team augmentation, and digital transformation across various industries, including aviation, construction, and IT services. Their reviews highlight a consistent pattern of high-quality deliverables, excellent project management, and proactive communication. Approximately 100% of reviewers praised Dreamix for their cultural fit and technical expertise, with no significant negative feedback noted.
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$5,000+Undisclosed50 - 249
Services provided
STM Cyber USA is a Cybersecurity company. Established in 2012, the team focuses on Cybersecurity. The company is headquartered in Alexandria, Virginia.
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$25,000+$25 - $49 / hr50 - 249Bengaluru, India
Services provided
Coddle Technologies Pvt Ltd, an UX agency, is located in Bengaluru, India and Auburn, Massachusetts. They specialize in UX/UI Design and cloud consulting & SI and were launched in 2015.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 38 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
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UndisclosedUndisclosed50 - 249Toronto, Canada
Services provided
Valenta is a CRM consulting and SI company. They are in Toronto, Canada, and their services include CRM consulting and SI and ERP consulting and SI.
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$1,000+$100 - $149 / hr2 - 9Laguna Niguel, CA
Services provided
Skyward Technical Solutions, an IT managed services company, was established in 2011. The small team focuses on IT managed services and other IT consulting and SI.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr50 - 249Beograd, SerbiaServices provided
See all 2 projectsGDC Services is a cybersecurity company specializing in securing digital environments and testing applications, including websites and mobile applications. Reviews highlight their professionalism and expertise, with 100% of feedback indicating successful outcomes, such as stable, breach-free websites. Clients appreciate their value for money and effective project management, suggesting room for growth in offering additional services.
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$1,000+$25 - $49 / hr2 - 9
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TruSecAi, an IT strategy consulting company, was launched in 2003. The company specializes in IT strategy consulting and Corporate Training & Coaching.
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UndisclosedUndisclosed50 - 249Bingham Farms, MI
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Founded in 2023, National Technology Management is a midsize Bingham Farms, Michigan-based IT managed services company. Their team offers IT managed services and Affiliate Marketing.
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$1,000+$150 - $199 / hr10 - 49Beachwood, OH
Services provided
SubRosa is a Cybersecurity company. Located in Beachwood, Ohio, the agency was founded in 2017. Their services include Cybersecurity.
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UndisclosedUndisclosed10 - 49Bengaluru, India
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ENVISYS TECHNOLOGIES PVT. LTD, an IT strategy consulting company, specializes in IT strategy consulting. The firm is in Bengaluru, India and Burnham-on-Crouch, England.
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UndisclosedUndisclosed250 - 999
Services provided
AutoFacets is a Product Design company. Headquartered in Hook, England, the firm was founded in 1997. Their team specializes in Product Design and Engineering.
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UndisclosedUndisclosed10 - 49
Services provided
Based in Canada, The Driz Group is a small Cybersecurity company. Their services include Cybersecurity.
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UndisclosedUndisclosed50 - 249Los Angeles, CA
Services provided
Guardian Integrated security, a Cybersecurity company, was launched in 1999. The firm offers Cybersecurity.
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UndisclosedUndisclosed50 - 249London, England
Services provided
Touchstone Energy is an IT strategy consulting company established in 1982. Their services include IT strategy consulting and Financial Consulting.
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UndisclosedUndisclosed250 - 999Toronto, Canada
Services provided
Valenta is a CRM consulting and SI company launched in 2011. The agency offers CRM consulting and SI and ERP consulting and SI, and is midsize.
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$5,000+$50 - $99 / hr50 - 249Singapore
Services provided
Winspire Solutions, a CRM consulting and SI and ERP consulting and SI company, was launched in 2006. They offers CRM consulting and SI and ERP consulting and SI.
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$1,000+< $25 / hr10 - 49Dubai, United Arab Emirates
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Cybersecurity company Al Imtedad Electronics is in Dubai, United Arab Emirates. They specialize in Cybersecurity and Social Media Marketing.
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UndisclosedUndisclosed10 - 49Kondapur, India
Services provided
Cybersecurity company DriveIT Technologies Pvt. Ltd. Is located in Kondapur, India. They specialize in Cybersecurity and IT staff augmentation and were established in 2016.
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UndisclosedUndisclosed10 - 49Sunnyvale, CA
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GRSee Consulting is a Cybersecurity and Compliance Consulting company. Based in Sunnyvale, California and Rehovot, Israel, the team provides Cybersecurity and Compliance Consulting.
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$1,000+Undisclosed10 - 49Ahmedabad, India
Services provided
Founded in 2012, Snetzweb Pvt. Ltd. Is a small Ahmedabad, India-based social media marketing agency. Their team provides Social Media Marketing and Search Engine Optimization.
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UndisclosedUndisclosed50 - 249New York, NY
Services provided
AUTOMAT-IT, a cloud consulting & SI company, is headquartered in New York, New York and Kharkiv, Ukraine. The team specializes in cloud consulting & SI and DevOps Managed Services.
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UndisclosedUndisclosed2 - 9City of London, England
Services provided
CyPro, a Cybersecurity company, was established in 2021. Headquartered in City of London, England, the team focuses on Cybersecurity.
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$5,000+$100 - $149 / hr250 - 999Gurugram, India
Services provided
Big data analytics company C1 was launched in 2000. The team focuses on BI & big data consulting & SI and IT managed services and is located in Gurugram, India.
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UndisclosedUndisclosed50 - 249
Services provided
Infocon Systems is an IT managed services company launched in 1988. The company provides IT managed services and IT strategy consulting.
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UndisclosedUndisclosed250 - 999Kolkata, India
Services provided
Karmick Solutions Pvt Ltd is a Kolkata, India-based social media marketing firm. Founded in 1999, the team focuses on Social Media Marketing and Search Engine Optimization.
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UndisclosedUndisclosed50 - 249Framingham, MA
Services provided
ListEngage, a midsize Other Digital Marketing company, is in Framingham, Massachusetts. The team focuses on Other Digital Marketing and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Handforth, England
Services provided
SES Escrow is a Cybersecurity company. The Handforth, England-based agency was founded in 2008. Their services include Cybersecurity.
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$25,000+Undisclosed10 - 49Bengaluru, India
Services provided
Proaxis Solutions, a Cybersecurity and Corporate Training & Coaching company, was founded in 2018. The team specializes in Cybersecurity and Corporate Training & Coaching.
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$1,000+$25 - $49 / hr250 - 999Lisle, IL
Services provided
ASAR Digital is a cloud consulting & SI company headquartered in Lisle, Illinois. Launched in 2015, the team focuses on cloud consulting & SI and Custom Software Development.
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UndisclosedUndisclosed50 - 249New York, NY
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Takeo is a New York, New York-based custom software development firm. They specialize in Custom Software Development and Web Development.
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$10,000+$100 - $149 / hr250 - 999
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Cloud Employee, an IT staff augmentation company, specialize in IT staff augmentation and IT strategy consulting. They were launched in 2024.
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UndisclosedUndisclosed2 - 9Saint-Herblain, France
Services provided
AquilApp is a web development company. They are located in Saint-Herblain, France and have small team. They specialize in Web Development and Mobile App Development.
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UndisclosedUndisclosed10 - 49Dubai, United Arab Emirates
Services provided
Founded in 1999, Technowave Group L.L.C is a small Dubai, United Arab Emirates-based IT strategy consulting company. Their team offers IT strategy consulting and Custom Software Development.
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Undisclosed$25 - $49 / hr50 - 249Rajkot, India
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Founded in 2014, Softhealer Technologies Pvt. Ltd. Is an ERP consulting and SI company. The midsize team offers ERP consulting and SI and Custom Software Development.
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$25,000+$150 - $199 / hr10 - 49Hyvinkää, Finland
Services provided
Established in 2003, Keto Software Oy is an IT strategy consulting company. The team specializes in IT strategy consulting and Artificial Intelligence.
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$50,000+$50 - $99 / hr250 - 999Warszawa, Poland
Services provided
Nexio Management is a custom software development company. The team focuses on Custom Software Development and IT managed services and is located in Warszawa, Poland.
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UndisclosedUndisclosed2 - 9
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OpenCover is a Cybersecurity company. Launched in 2022, the company is in San Francisco, California. Their services include Cybersecurity.
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$5,000+$150 - $199 / hr10 - 49Docklands, Australia
Services provided
Small Cybersecurity company Cosive, is based in Docklands, Australia. Their services include Cybersecurity and Custom Software Development.
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UndisclosedUndisclosed50 - 249Berlin, Germany
Services provided
Ctrl QS, an IT strategy consulting and Business Consulting company, was established in 2009. The midsize team offers IT strategy consulting and Business Consulting.
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UndisclosedUndisclosed10 - 49Huntersville, NC
Services provided
JSCM Group, LLC is a Cybersecurity company. The Huntersville, North Carolina-based firm was established in 2000. Their team specializes in Cybersecurity.
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UndisclosedUndisclosed2 - 9Knoxville, TN
Services provided
CyberSecureRIA is a small Cybersecurity company headquartered in Knoxville, Tennessee. Their services include Cybersecurity.
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$1,000+Undisclosed10 - 49Rajkot, India
Services provided
Founded in 2014, Delight ERP is a small ERP consulting and SI company. Their services include ERP consulting and SI and CRM consulting and SI.
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Undisclosed< $25 / hr50 - 249Eschborn, Germany
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Cloud consulting & SI company ICT Cloud Computing Services GMBH is in Eschborn, Germany and istanbul, Türkiye. They specialize in cloud consulting & SI and were launched in 2015.
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$1,000+< $25 / hr50 - 249
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FarmOut Central Intouch Inc. Is a midsize call center company established in 2005. Their services include Call Center Services and Staffing.
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UndisclosedUndisclosed10 - 49
Services provided
Based in Hørsholm, Denmark and Ahmedabad, India, HubBroker Aps is an ERP consulting and SI company. The team offers ERP consulting and SI and CRM consulting and SI.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
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We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
55% IT Consulting45% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
39.9/40.020/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.9/40.018.6/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.4/40.015.8/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
37/40.020/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.7/40.017.2/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
85% IT Consulting15% Other -
$5,000+$50 - $99 / hr50 - 249Astana, Kazakhstan
Ability to deliver
35/40.017.4/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35.4/40.017/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.8/40.018.6/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
32.3/40.017.2/20 Reviews7.5/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34.2/40.015.8/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+$200 - $300 / hr1,000 - 9,999New York, NY
Ability to deliver
34.2/40.017/20 Reviews7.8/10 Clients & Experience9.4/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.1/40.016/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Fishers, IN
Ability to deliver
31.1/40.017.6/20 Reviews7.5/10 Clients & Experience6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
Why Manufacturing IT Strategy Drives Smart Factory Success
Your smart manufacturing ROI depends on IT infrastructure. Explore the 4 critical foundations, real case studies, and a practical 4-phase implementation...
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.