Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Oak Brook, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider that offers comprehensive IT support, infrastructure management, and cybersecurity solutions. Clients consistently praise their responsiveness, professionalism, and ability to meet project deadlines, with approximately 90% of reviews highlighting their effective communication and timely problem resolution. They are recognized for their knowledgeable staff and customized solutions, making them a valuable partner in enhancing operational efficiency.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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UndisclosedUndisclosed10 - 49Seoul, South Korea
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Established in 2000, KINX, a small cloud consulting & SI company, is based in Seoul, South Korea. Their services include cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed10 - 49Nashville, TN
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Herring Technology is a Cybersecurity and IT strategy consulting company. The team offers Cybersecurity and IT strategy consulting, and the firm is headquartered in Nashville, Tennessee.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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UndisclosedUndisclosed10 - 49Louisville, KY
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Oasis Solutions, an IT strategy consulting company, specializes in IT strategy consulting and CRM consulting and SI. The firm is located in Louisville, Kentucky.
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UndisclosedUndisclosed10 - 49Maitland, FL
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Founded in 1995, OrLANtech, Inc. Is a Cybersecurity company. The team offers Cybersecurity and IT managed services.
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UndisclosedUndisclosed10 - 49Boulder, CO
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Computer Worx is a Boulder, Colorado-based IT managed services company. Founded in 2002, the team focuses on IT managed services and Cybersecurity.
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UndisclosedUndisclosed50 - 249Overland Park, KS
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HYR Global Source is an ERP consulting and SI company. They were established in 2013, and their services include ERP consulting and SI and Custom Software Development.
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UndisclosedUndisclosed2 - 9Wethersfield, CT
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Connecticut IT Solutions is a small Wethersfield, Connecticut-based cloud consulting & SI and IT strategy consulting company. Their services include cloud consulting & SI and IT strategy consulting.
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Featured
What are Featured Providers?
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 9 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 33 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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UndisclosedUndisclosed2 - 9Meriden, CT
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Nwaj Tech is a small cloud consulting & SI and IT strategy consulting company. Launched in 2019, the team offers cloud consulting & SI and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Wallingford, CT
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In Wallingford, Connecticut, Vilece Technology Services is a small cloud consulting & SI and IT strategy consulting company. The team focuses on cloud consulting & SI and IT strategy consulting.
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Featured
What are Featured Providers?
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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UndisclosedUndisclosed250 - 999North Haven, CT
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Edge Technology Services is a Cybersecurity and IT strategy consulting company. They offer Cybersecurity and IT strategy consulting and were founded in 2000.
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UndisclosedUndisclosed2 - 9Haddam, CT
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TechNet is a small cloud consulting & SI and IT strategy consulting company located in Haddam, Connecticut. The team offers cloud consulting & SI and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Cheshire, CT
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Cloud consulting & SI and IT strategy consulting company UniTek Solutions is based in Cheshire, Connecticut. They offer cloud consulting & SI and IT strategy consulting and were founded in 2017.
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UndisclosedUndisclosed2 - 9Boynton Beach, FL
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IT managed services company Quality IT Solutions by Excelling Services, LLC offers IT managed services and IT strategy consulting. They are located in Boynton Beach, Florida.
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UndisclosedUndisclosed50 - 249Baton Rouge, LA
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Sparkhound is a Business Consulting company. The Baton Rouge, Louisiana-based team provides Business Consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Denver, CO
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Lark Information Technology, Inc. Is a Cybersecurity company. Their small team is located in Denver, Colorado and offers Cybersecurity and IT managed services. The firm was established in 2003.
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UndisclosedUndisclosed10 - 49Denver, CO
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OverWatchID is a small Denver, Colorado-based Cybersecurity company. The team offers Cybersecurity and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Bozeman, MT
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Launched in 1993, Pine Cove Consulting is a cloud consulting & SI and Cybersecurity company. The team offers cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed50 - 249Columbia, MD
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Based in Columbia, Maryland, IT- CNP, Inc. Is a midsize Cybersecurity and IT strategy consulting company. The team offers Cybersecurity and IT strategy consulting.
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UndisclosedUndisclosed50 - 249Annapolis, MD
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Located in Annapolis, Maryland, Syndicus NACON is a Cybersecurity and IT strategy consulting company. They offer Cybersecurity and IT strategy consulting.
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UndisclosedUndisclosed50 - 249
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Located in , InfoTeK is a midsize Cybersecurity company. Their services include Cybersecurity and other IT consulting and SI.
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UndisclosedUndisclosed10 - 49Columbia, MD
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Creatix is a Cybersecurity company. They are based in Columbia, Maryland. Their team focuses on Cybersecurity and other IT consulting and SI.
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UndisclosedUndisclosedFreelancer
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IDP LLC, a Cybersecurity company, was established in 2006. The firm specializes in Cybersecurity and IT managed services.
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UndisclosedUndisclosed10 - 49Annapolis, MD
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Established in 2001, South River Technologies, a small Cybersecurity company, is based in Annapolis, Maryland. Their services include Cybersecurity and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Cedarburg, WI
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IoT development company TSR Solutions specializes in IoT development and cloud consulting & SI. They were launched in 1991.
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UndisclosedUndisclosed2 - 9Indianapolis, IN
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Secure ERP, Inc. Is a Cybersecurity company. They offer Cybersecurity and ERP consulting and SI and were established in 1992. The company is headquartered in Indianapolis, Indiana.
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UndisclosedUndisclosed50 - 249Nottingham, MD
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EZshield is a Cybersecurity company. Their midsize team is in Nottingham, Maryland. Their services include Cybersecurity and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Crofton, MD
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Xent IT is a cloud consulting & SI and Cybersecurity company based in Crofton, Maryland. Launched in 2006, the team focuses on cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed50 - 249Rutherford, NJ
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Matrix IFS is a cloud consulting & SI company based in Rutherford, New Jersey. Established in 2006, the team provides cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed10 - 49Eatontown, NJ
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IPKeys Technologies is a cloud consulting & SI company. Established in 2005, the team specializes in cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed50 - 249Wichita, KS
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Launched in 1997, Cybertron is a midsize IT managed services company. Their services include IT managed services and other IT consulting and SI.
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UndisclosedUndisclosed2 - 9Howell, MI
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Bulldog IT Services, an IT managed services company, was established in 2015. The company focuses on IT managed services and Cybersecurity, and is small.
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UndisclosedUndisclosed10 - 49Kalamazoo, MI
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Other IT consulting and SI company Next IT was founded in 2001. The agency offers other IT consulting and SI and IT managed services.
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UndisclosedUndisclosed2 - 9Ada, MI
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Established in 2004, Bridge IT Support is a small IT managed services company. Their team offers IT managed services and Cybersecurity.
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UndisclosedUndisclosed10 - 49Washington, MI
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RCC Business IT is an IT managed services company located in Washington, Michigan. They focus on IT managed services and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Lansing, MI
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ADNA Technologies is a small cloud consulting & SI company in Lansing, Michigan. The team provides cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed10 - 49Holland, MI
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ZetaOne, Inc is an IT managed services company. They are headquartered in Holland, Michigan, and their services include IT managed services and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Norcross, GA
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Advocate, an IT managed services company, was launched in 2001. The midsize team offers IT managed services and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Statesboro, GA
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Georgia Technologies Corp, an IT managed services company, was established in 1999. They offers IT managed services and IT strategy consulting.
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UndisclosedUndisclosed50 - 249Roswell, GA
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InterDev, an IT managed services company, was established in 1980. The team provides IT managed services and Cybersecurity and is in Roswell, Georgia and Beaufort, South Carolina.
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UndisclosedUndisclosed10 - 49Bethesda, MD
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Orion Network Solutions, an IT strategy consulting company, was founded in 2006. The team specializes in IT strategy consulting and IT managed services and is headquartered in Bethesda, Maryland.
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UndisclosedUndisclosed2 - 9Towson, MD
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Total Technolog Solutions is a small IT strategy consulting company. Established in 1995, the team specializes in IT strategy consulting and IT managed services.
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UndisclosedUndisclosed2 - 9Cockeysville, MD
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IT strategy consulting company Interversant is in Cockeysville, Maryland. They offer IT strategy consulting and other IT consulting and SI and were launched in 1998.
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UndisclosedUndisclosed10 - 49Nashville, TN
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Forensic Pursuit is a Cybersecurity company. In Nashville, Tennessee and Denver, Colorado, their team offers Cybersecurity and other IT consulting and SI.
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UndisclosedUndisclosed2 - 9Minneapolis, MN
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Cybersecurity company Abstract Forward Consulting is located in Minneapolis, Minnesota. They focus on Cybersecurity and IT strategy consulting and were founded in 2017.
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UndisclosedUndisclosed10 - 49Lincoln, NE
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DataVizion - Lincoln, an IT managed services company, was established in 2001. They provides IT managed services and Cybersecurity.
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UndisclosedUndisclosed2 - 9Bloomington, MN
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Ritz Systems is a Bloomington, Minnesota-based Cybersecurity company. The team specializes in Cybersecurity and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Omaha, NE
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Ascend Technology Group is an IT managed services company. The team offers IT managed services and Cybersecurity and is in Omaha, Nebraska.
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UndisclosedUndisclosed2 - 9
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ATEITIS is a Cybersecurity company. The firm is located in Buenos aires, Argentina. Their team provides Cybersecurity and IT strategy consulting.
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UndisclosedUndisclosed50 - 249
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Ietres is an IT strategy consulting company. They are based in Barcelona, Spain and have midsize team. Their team provides IT strategy consulting and Custom Software Development.
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UndisclosedUndisclosed250 - 999Hopkins, MN
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Concord - Minnesota is an UX company established in 2003. The team specializes in UX/UI Design and cloud consulting & SI.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.9/40.018.6/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249Astana, Kazakhstan
Ability to deliver
34.8/40.017.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
85% IT Consulting15% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
32.3/40.017.2/20 Reviews7.5/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.3/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.6/40.016/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.1/40.016/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Fishers, IN
Ability to deliver
31.1/40.017.6/20 Reviews7.5/10 Clients & Experience6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.