Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Oak Brook, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 11 projectsCorporate Technologies is a managed IT services provider that offers comprehensive IT support, infrastructure management, and cybersecurity solutions. Clients consistently praise their responsiveness, professionalism, and ability to meet project deadlines, with approximately 90% of reviews highlighting their effective communication and timely problem resolution. They are recognized for their knowledgeable staff and customized solutions, making them a valuable partner in enhancing operational efficiency.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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$1,000+< $25 / hr10 - 49Ahmedabad, India
Services provided
Small big data analytics company Ridgeant Technologies, is based in Ahmedabad, India and Calgary, Canada. Their services include BI & big data consulting & SI and cloud consulting & SI.
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$1,000+$25 - $49 / hr10 - 49Castellón de la Plana, Spain
Services provided
EQUIP Electronics is a data analytics company. They are based in Castellón de la Plana, Spain, and their services include BI & big data consulting & SI and cloud consulting & SI.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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UndisclosedUndisclosed10 - 49
Services provided
Üns Technologie is an user experience agency. Their small team is headquartered in Wiesbaden, Germany. Their services include UX/UI Design and BI & big data consulting & SI.
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$5,000+$25 - $49 / hr10 - 49
Services provided
Established in 2022, Delipat is a small CRM consulting and SI company. Their services include CRM consulting and SI and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Winter Garden, FL
Services provided
Mayer Group ERP is a cloud consulting & SI company. The team provides cloud consulting & SI and ERP consulting and SI, and the firm is based in Winter Garden, Florida.
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UndisclosedUndisclosed10 - 49Mangalagiri, India
Services provided
Seldom Technologies Pvt Ltd, a SEO agency, was established in 2022. They specializes in Search Engine Optimization and BI & big data consulting & SI.
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$5,000+$150 - $199 / hr10 - 49Kolkata, India
Services provided
IT strategy consulting company Automatrix Innovation is located in Kolkata, India. Their services include IT strategy consulting and BI & big data consulting & SI.
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Featured
What are Featured Providers?
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 9 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 33 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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UndisclosedUndisclosed10 - 49Pune, India
Services provided
SAR Custom Solutions is a cloud consulting & SI company launched in 2023. The firm provides cloud consulting & SI and CRM consulting and SI.
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Undisclosed$25 - $49 / hr10 - 49
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Intellonix is an IT strategy consulting company. The team offers IT strategy consulting and IT managed services and is in Ahmedabad, India and New York, New York.
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Featured
What are Featured Providers?
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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$1,000+Undisclosed10 - 49Palo Alto, CA
Services provided
Dataplatr is a big data company. They are located in Palo Alto, California and have small team of experts. Their services include BI & big data consulting & SI and AI Consulting.
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$1,000+< $25 / hr10 - 49
Services provided
Established in 2023, Hackerinthehouse (HITH Technologies PVT LTD) is a PR firm. The team provides Public Relations and Cybersecurity and is based in Hyderabad, India.
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$5,000+$100 - $149 / hr10 - 49Brodła, Poland
Services provided
EWOSOFT is an IT strategy consulting company. The company is located in Brodła, Poland and Kraków, Poland. Their team focuses on IT strategy consulting and CRM consulting and SI.
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$5,000+$25 - $49 / hr10 - 49
Services provided
Established in 2023, Gyriz Systems is a branding company. The agency specializes in Branding and Cybersecurity, and is small.
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$1,000+$25 - $49 / hr10 - 49Zirakpur, India
Services provided
Cybersecurity company Coretegra Technologies Pvt. Ltd. Was founded in 2012. The team provides Cybersecurity and IT managed services.
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$5,000+< $25 / hr10 - 49
Services provided
Graphic design agency Jemistry Info Solutions LLP specializes in Graphic Design and Cybersecurity. They were established in 2014.
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$1,000+$100 - $149 / hr10 - 49Noida, India
Services provided
Encode IO, an IT strategy consulting company, was launched in 2018. The team specializes in IT strategy consulting and ERP consulting and SI.
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$5,000+$100 - $149 / hr10 - 49
Services provided
In Itabashi City, Japan, Altera Consulting Co., Ltd. Is an IT strategy consulting company. The team offers IT strategy consulting and IT staff augmentation.
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$5,000+$25 - $49 / hr10 - 49
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CRM consulting and SI company Datalinks is based in Brisbane, Australia. Their services include CRM consulting and SI and Cybersecurity.
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$1,000+$25 - $49 / hr10 - 49
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Info Stack Tech is an IT strategy consulting company based in New York City, New York. They focus on IT strategy consulting and IT managed services and were founded in 2020.
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$10,000+$25 - $49 / hr10 - 49Bela Vista, Brazil
Services provided
Dexa is a Content Marketing company. Their small team is located in Bela Vista, Brazil and focuses on Content Marketing and UX/UI Design. The agency was established in 2002.
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$1,000+$25 - $49 / hr10 - 49
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IT strategy consulting company FasCave IT Solutions Private Limited was established in 2019. The small team specializes in IT strategy consulting and IT managed services.
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$1,000+< $25 / hr10 - 49
Services provided
Launched in 2010, media serve, a small social media marketing firm, is based in مدينة نصر, Egypt. Their team specializes in Social Media Marketing and Search Engine Optimization.
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$1,000+< $25 / hr10 - 49
Services provided
DX8 Technologies is an UX design agency launched in 2023. The small team specializes in UX/UI Design and cloud consulting & SI.
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$25,000+$25 - $49 / hr10 - 49
Services provided
ICodeBees, a cloud consulting & SI company, is headquartered in Norwich, England and Ernakulam, India. Founded in 2024, the team focuses on cloud consulting & SI and ERP consulting and SI.
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$5,000+Undisclosed10 - 49
Services provided
Headquartered in San Francisco, California, Plugg Technologies is an IT strategy consulting company. The team specializes in IT strategy consulting and IT managed services.
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$1,000+$25 - $49 / hr10 - 49Chennai, India
Services provided
Koka Technology - ERP | CRM is a cloud consulting & SI company. The Chennai, India-based agency was established in 2013. Their services include cloud consulting & SI and CRM consulting and SI.
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$5,000+$100 - $149 / hr10 - 49Hastings, England
Services provided
Goldstar IT Consultancy Ltd is a web design agency. Launched in 2015, the company offers Web Design and IT strategy consulting.
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$1,000+$25 - $49 / hr10 - 49
Services provided
Senova Global (Pvt) Ltd., an IT strategy consulting company, was established in 1998. The firm offers IT strategy consulting and IT managed services.
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$10,000+$100 - $149 / hr10 - 49
Services provided
Digitize is an Adelaide, Australia-based IT strategy consulting company. They focus on IT strategy consulting and CRM consulting and SI and were launched in 2016.
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$5,000+$25 - $49 / hr10 - 49Thiruvananthapuram, India
Services provided
Business intelligence company Reizend Private Limited specializes in BI & big data consulting & SI and cloud consulting & SI. They were launched in 2020.
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UndisclosedUndisclosed10 - 49Pembroke Pines, FL
Services provided
Q-Tech Inc. Is a SEO company. The company is in Pembroke Pines, Florida. Their team focuses on Search Engine Optimization and Web Design.
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Undisclosed$50 - $99 / hr10 - 49
Services provided
Headquartered in Lahore, Pakistan, Ready Logic is an IT strategy consulting company. Founded in 2021, the team specializes in IT strategy consulting and CRM consulting and SI.
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$10,000+$25 - $49 / hr10 - 49
Services provided
Nignite DOO is an IT strategy consulting company launched in 2014. The team specializes in IT strategy consulting and IT managed services and is located in Niš, Serbia.
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$5,000+$150 - $199 / hr10 - 49Hasselt, Belgium
Services provided
Rezolv is a small Hasselt, Belgium-based IT strategy consulting company. Their services include IT strategy consulting and ERP consulting and SI.
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$10,000+$25 - $49 / hr10 - 49Chadds Ford, PA
Services provided
MCL is a small business intelligence company headquartered in Chadds Ford, Pennsylvania and Mumbai, India. Their services include BI & big data consulting & SI and cloud consulting & SI.
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$50,000+$50 - $99 / hr10 - 49Danville, CA
Services provided
CM LATITUDE GROUP is a small business intelligence company. Launched in 2007, the team offers BI & big data consulting & SI and cloud consulting & SI.
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$5,000+Undisclosed10 - 49
Services provided
Launched in 2010, Novel IT Services, a small IT managed services company, is headquartered in Sahibzada Ajit Singh Nagar, India. Their services include IT managed services and IT strategy
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$10,000+$100 - $149 / hr10 - 49
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Launched in 2014, Ahead Consulting is an IT managed services company. The team focuses on IT managed services and IT strategy consulting and is in Minato City, Japan.
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UndisclosedUndisclosed10 - 49Houston, TX
Services provided
Data Crafters is a big data analytics company. Headquartered in Houston, Texas, their team offers BI & big data consulting & SI and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Wiesbaden, Germany
Services provided
See all 1 projectsfirma.de is a company providing bookkeeping, tax advice, and company incorporation services. However, reviews indicate a generally negative experience, with approximately 80% of emails going unanswered and slow turnaround times reported. Clients have expressed disappointment with project management, citing a lack of clear communication and responsiveness.
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$10,000+$100 - $149 / hr10 - 49Warszawa, Poland
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Viva Sync is an IT managed services company based in Warszawa, Poland. Their services include IT managed services and Cybersecurity.
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$5,000+< $25 / hr10 - 49Bengaluru, India
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Krane Apps, a mobile application development company, was established in 2019. The team provides Mobile App Development and CRM consulting and SI.
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UndisclosedUndisclosed10 - 49
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Forte Innovation Consulting is an IT strategy consulting company. Headquartered in Mexico, the agency offers IT strategy consulting and Custom Software Development.
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$10,000+$25 - $49 / hr10 - 49Sheridan, WY
Services provided
HurTech LLC, an UX company, is based in Sheridan, Wyoming. Their services include UX/UI Design and cloud consulting & SI.
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Undisclosed< $25 / hr10 - 49Srinagar, India
Services provided
Alrawdah Infosystems is a web design company. The team offers Web Design and Web Development and is based in Srinagar, India.
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Undisclosed$25 - $49 / hr10 - 49
Services provided
IT staff augmentation company QuilinX is based in. The team provides IT staff augmentation and IT managed services.
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$25,000+Undisclosed250 - 999Rotterdam, Netherlands
Services provided
Youwe is an e-commerce development firm launched in 2000. Their team offers E-Commerce Development and Other Marketing.
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$1,000+Undisclosed10 - 49Cork, Ireland
Services provided
Business intelligence company Bluemetrix was established in 2001. The team specializes in BI & big data consulting & SI and IT managed services and is in Cork, Ireland.
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Undisclosed$100 - $149 / hr2 - 9Chilliwack, Canada
Services provided
Myriad Information Technology Solutions is an IT managed services company established in 2004. Their team provides IT managed services and Web Design.
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UndisclosedUndisclosed2 - 9Bogota, Colombia
Services provided
ALIANZA SINERTIC is a Bogota, Colombia-based IT strategy consulting company. The team specializes in IT strategy consulting and IT managed services.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
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Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.9/40.018.6/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249Astana, Kazakhstan
Ability to deliver
34.8/40.017.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
85% IT Consulting15% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
32.3/40.017.2/20 Reviews7.5/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.3/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.6/40.016/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.1/40.016/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Fishers, IN
Ability to deliver
31.1/40.017.6/20 Reviews7.5/10 Clients & Experience6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.