Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT service provider specializing in comprehensive IT support, cybersecurity, and infrastructure management. Across multiple reviews, 100% of clients express satisfaction with their technical expertise, responsiveness, and problem-solving capabilities. Many reviewers (about 75%) highlight their professionalism and commitment to client needs, with no significant areas for improvement noted.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
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UndisclosedUndisclosed10 - 49Naples, FL
Services provided
CyberSecure IT Solutions is a Naples, Florida-based Cybersecurity company. The team provides Cybersecurity and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Brandon, FL
Services provided
Virtual IT Group, LLC is a small Cybersecurity company. Established in 2013, the team provides Cybersecurity and cloud consulting & SI.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in enhancing IT infrastructure, security, and support. Reviews indicate a 100% positive feedback rate, highlighting their exceptional service, rapid problem-solving, and proactive approach. Clients commend their technical competence and reliable project management, with no areas for improvement suggested.
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UndisclosedUndisclosed10 - 49Pensacola, FL
Services provided
Cybersecurity company Digital Boardwalk provides Cybersecurity and cloud consulting & SI. They are headquartered in Pensacola, Florida and Lakeland, Florida.
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UndisclosedUndisclosed1,000 - 9,999Torino, Italy
Services provided
Gruppo SCAI is a large Torino, Italy-based cloud consulting & SI company. The team focuses on cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed2 - 9Miami, FL
Services provided
BIZITSS is a Miami, Florida-based Cybersecurity company. Launched in 2012, the team provides Cybersecurity and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Atlanta, GA
Services provided
Cloud consulting & SI company DOYB Technical Solutions, Inc. Is based in Atlanta, Georgia and Macon, Georgia. They focus on cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed10 - 49Nashville, TN
Services provided
Cybersecurity company Safe Network Solutions focuses on Cybersecurity and IT managed services. They are located in Nashville, Tennessee.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 34 projectsDreamix is a versatile software development company offering a wide range of services, including platform development, UX/UI design, data science, AI integration, and DevOps support. The company consistently receives high commendation for its technical expertise, communication skills, and ability to deliver projects on time. Approximately 90% of reviewers highlight Dreamix's cultural fit and collaborative approach, with nearly all reviewers praising their professionalism and responsiveness.
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UndisclosedUndisclosed2 - 9
Services provided
Black Lion Technology is a Cybersecurity company. They were established in 2002 and specialize in Cybersecurity and IT managed services.
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UndisclosedUndisclosed10 - 49Collinsville, IL
Services provided
Headquartered in Collinsville, Illinois and St. Louis, Missouri, Computerease Group, Inc is a Cybersecurity company. Their services include Cybersecurity and IT managed services.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projects99brightminds is a recruitment and staffing company that specializes in outsourcing specific language skills, such as Arabic-speaking candidates, for IT and digital engineering projects. The overall feedback is overwhelmingly positive, highlighting their promptness and alignment with clients' values, with 100% of reviewers expressing satisfaction and noting improvements in hiring speed and candidate quality.
$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 101 projectsPeeklogic, LLC is a proficient Salesforce development company with expertise in CRM customization, web development, and seamless integration solutions. The company is highly praised for its consistent project management, timely delivery, and responsive communication. Approximately 100% of reviewers highlight their impressive ability to adapt and meet evolving business needs, with no major areas for improvement mentioned.
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UndisclosedUndisclosed10 - 49Mokena, IL
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ReachOut Technology is a Cybersecurity company. The small Mokena, Illinois-based team specializes in Cybersecurity and IT managed services. The company was established in 2010.
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UndisclosedUndisclosed10 - 49Wheaton, IL
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Advanced Intelligence Engineering, a small Cybersecurity company, is located in Wheaton, Illinois. Their services include Cybersecurity and IT managed services.
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UndisclosedUndisclosed250 - 999Ottawa, Canada
Services provided
CORADIX Technology Consulting Ltd. Is a cloud consulting & SI company founded in 1995. The team specializes in cloud consulting & SI and CRM consulting and SI.
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UndisclosedUndisclosed1,000 - 9,999Ottawa, Canada
Services provided
Calian Group is an IT strategy consulting company. Headquartered in Ottawa, Canada, the firm focuses on IT strategy consulting and IT managed services.
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UndisclosedUndisclosed10 - 49
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Eastern Canada Consulting is an IT strategy consulting company. Established in 2014, the company is located in Montreal, Canada. Their team specializes in IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed10 - 49Toronto, Canada
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IAMConcepts Security Solutions Inc., a Cybersecurity company, is in Toronto, Canada. The team provides Cybersecurity and IT strategy consulting.
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UndisclosedUndisclosed1,000 - 9,999Paris, France
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Sia Partners is a Paris, France-based IT strategy consulting company. They offer IT strategy consulting and CRM consulting and SI.
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UndisclosedUndisclosed10 - 49McPherson, KS
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Reach Solutions Inc, a Cybersecurity company, is headquartered in McPherson, Kansas. The team specializes in Cybersecurity and IT managed services.
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UndisclosedUndisclosed10 - 49Olathe, KS
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Cenetric Network Services is a Cybersecurity company. The team offers Cybersecurity and IT managed services and is located in Olathe, Kansas.
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UndisclosedUndisclosed10 - 49Indianapolis, IN
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Launched in 2014, Vespa Group, LLC is a big data company. The team focuses on BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249New Orleans, LA
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Universal Data is a midsize Cybersecurity company in New Orleans, Louisiana. The team offers Cybersecurity and IT managed services.
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UndisclosedUndisclosed50 - 249Brookfield, WI
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SysLogic is a midsize Cybersecurity company. They specialize in Cybersecurity and IT strategy consulting and were launched in 1995.
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UndisclosedUndisclosed2 - 9Gaithersburg, MD
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Established in 2019, Cybersmart LLC is a Cybersecurity company. The team focuses on Cybersecurity and IT managed services and is headquartered in Gaithersburg, Maryland.
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UndisclosedUndisclosed2 - 9Columbia, MD
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CyberFirst Solutions, LLC is a cloud consulting & SI company. Located in Columbia, Maryland, their team focuses on cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed2 - 9Upper Marlboro, MD
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Established in 2020, Victoria Cyber Security Services is a small Cybersecurity company headquartered in Upper Marlboro, Maryland. Their team focuses on Cybersecurity and BI & big data consulting &
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UndisclosedUndisclosed10 - 49Bowie, MD
Services provided
WereSoft Technologies Consulting is a Cybersecurity company. They are in Bowie, Maryland and have small team. Their services include Cybersecurity and IT managed services.
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UndisclosedUndisclosed2 - 9Kentwood, MI
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Established in 1978, Malone IT Group, Inc. Is a cloud consulting & SI company. Headquartered in Kentwood, Michigan, the team provides cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed10 - 49Charlotte, NC
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SBT Partners is a Cybersecurity company. Launched in 2009, the team specializes in Cybersecurity and IT managed services. The agency is based in Charlotte, North Carolina and Andover, Massachusetts.
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UndisclosedUndisclosed10 - 49Grand Rapids, MI
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Cybersecurity company The KR Group, Inc. Was established in 2008. The small team focuses on Cybersecurity and IT managed services.
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UndisclosedUndisclosed10 - 49Ada, MI
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Verdant TCS is a cloud consulting & SI company. Located in Ada, Michigan, the agency was established in 2019. Their team specializes in cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed2 - 9Minneapolis, MN
Services provided
Twin Cities IT Services is a cloud consulting & SI company. They were launched in 2000, and their services include cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed250 - 999Toronto, Canada
Services provided
In Toronto, Canada and Kansas City, Missouri, Cyderes is a Cybersecurity company. Launched in 2003, the team focuses on Cybersecurity and IT managed services.
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UndisclosedUndisclosed250 - 999Chesterfield, MO
Services provided
Launched in 1993, InterVision Systems is a midsize Cybersecurity company. Their services include Cybersecurity and IT managed services.
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UndisclosedUndisclosed2 - 9King of Prussia, PA
Services provided
Bluewater Consulting Group is a Cybersecurity company. Their small team is located in King of Prussia, Pennsylvania. Their services include Cybersecurity and IT managed services.
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UndisclosedUndisclosed10 - 49Vienna, VA
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Established in 1994, NetMGM is a Cybersecurity company. The small team focuses on Cybersecurity and IT managed services.
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UndisclosedUndisclosed50 - 249Hyattsville, MD
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Vidoori Inc. Is a business intelligence company founded in 2008. Their team offers BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed1,000 - 9,999Madrid, Spain
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Sermicro is a big data analytics company. The Madrid, Spain-based team focuses on BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed250 - 999Madison, WI
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Launched in 1993, OneNeck IT Solutions is a big data analytics company. The team focuses on BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Bengaluru, India
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MrPentester, a small cloud consulting & SI company, is headquartered in Bengaluru, India. Their services include cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed10 - 49
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MAPS Management and Professional Services is a small Galway, Ireland-based big data analytics company. The team specializes in BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Minnetonka, MN
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Beyond Impact, a business intelligence company, is based in Minnetonka, Minnesota. The team provides BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Markham, Canada
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Apii is a Cybersecurity company. The Markham, Canada-based firm was launched in 2013. Their services include Cybersecurity and cloud consulting & SI.
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$1,000+$25 - $49 / hr50 - 249
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Midsize IT strategy consulting company PROFTWARE, is based in Pimpri-Chinchwad, India. Their services include IT strategy consulting and Custom Software Development.
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UndisclosedUndisclosed50 - 249Boston, MA
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IT managed services company PreVeil provides IT managed services and Compliance Consulting. They were established in 2015.
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UndisclosedUndisclosed50 - 249Dallas, TX
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Columbia Advisory Group is a Cybersecurity company. Based in Dallas, Texas, the team specializes in Cybersecurity and Business Consulting.
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UndisclosedUndisclosed50 - 249Oak Ridge, TN
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Boston Government Services, LLC (BGS) is a Compliance Consulting company. They were launched in 2007 and offer Compliance Consulting and Cybersecurity.
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UndisclosedUndisclosed1,000 - 9,999Spring, TX
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ABS Group is a Cybersecurity company established in 1971. The large team specializes in Cybersecurity and Financial Advising & Planning.
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UndisclosedUndisclosed1,000 - 9,999Mountain View, CA
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Egnyte, a Cybersecurity company, provides Cybersecurity and IT strategy consulting. The firm is based in Mountain View, California and Poznań, Poland.
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UndisclosedUndisclosed1,000 - 9,999Mumbai, India
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Inspira Enterprise, a cloud consulting & SI company, was established in 2008. They provides cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed10 - 49St. Louis, MO
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Night Lion Security is a Cybersecurity company established in 2012. In St. Louis, Missouri, the team provides Cybersecurity and IT managed services.
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UndisclosedUndisclosed50 - 249Sheridan, WY
Services provided
Medha Cloud, a cloud consulting & SI company, provide cloud consulting & SI and IT strategy consulting. They were founded in 2016.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.1/40.017.2/20 Reviews7.5/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34/40.016.4/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.6/40.017.8/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
30% IT Consulting70% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
33.8/40.015.4/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Chicago, IL
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.