Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Oak Brook, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 11 projectsCorporate Technologies is a managed IT services provider that offers comprehensive IT support, infrastructure management, and cybersecurity solutions. Clients consistently praise their responsiveness, professionalism, and ability to meet project deadlines, with approximately 90% of reviews highlighting their effective communication and timely problem resolution. They are recognized for their knowledgeable staff and customized solutions, making them a valuable partner in enhancing operational efficiency.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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UndisclosedUndisclosed50 - 249London, England
Services provided
Talan UK is a data analytics company launched in 2024. The midsize team focuses on BI & big data consulting & SI and Marketing Strategy.
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UndisclosedUndisclosed50 - 249Phoenix, AZ
Services provided
Semarchy is a midsize IT strategy consulting company. They offer IT strategy consulting and cloud consulting & SI and were established in 2011.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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UndisclosedUndisclosed1,000 - 9,999Stamford, CT
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Rizing is a cloud consulting & SI company. Located in Stamford, Connecticut, the company provides cloud consulting & SI and HR Consulting.
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UndisclosedUndisclosed1,000 - 9,999Kirkland, WA
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Tanium is a big data company. Their team is located in Kirkland, Washington and Downers Grove, Illinois and specializes in BI & big data consulting & SI and Cybersecurity.
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UndisclosedUndisclosed250 - 999San Mateo, CA
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Stratogent is a midsize San Mateo, California-based cloud consulting & SI company. Their services include cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed10 - 49El Dorado Hills, CA
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AIS (Advanced Integrated Solutions), a Cybersecurity company, provide Cybersecurity and IT strategy consulting. They were launched in 1995.
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UndisclosedUndisclosed50 - 249McKinney, TX
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CubeSimple is an IT strategy consulting company. Established in 2020, the firm is in McKinney, Texas and Chennai, India. Their team provides IT strategy consulting and BI & big data consulting & SI.
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Featured
What are Featured Providers?
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 9 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 33 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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UndisclosedUndisclosed10 - 49Austin, TX
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Launched in 2021, Ares Tech is a Cybersecurity company. In Austin, Texas, the team provides Cybersecurity and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Longmont, CO
Services provided
Cybersecurity company Ravdal Inc. Was founded in 2010. The small team focuses on Cybersecurity and IT strategy consulting.
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Featured
What are Featured Providers?
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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UndisclosedUndisclosed1,000 - 9,999Wellington, New Zealand
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CyberCX is a cloud consulting & SI company. They focus on cloud consulting & SI and Cybersecurity and were launched in 2019.
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UndisclosedUndisclosed2 - 9Inglewood, Australia
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Databl.io is a Cybersecurity company. Located in Inglewood, Australia, the firm specializes in Cybersecurity and IT managed services.
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UndisclosedUndisclosed10 - 49Melbourne, Australia
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Cybersecurity company Proveho Networks is in Melbourne, Australia. Established in 2010, the team focuses on Cybersecurity and IT managed services.
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UndisclosedUndisclosed2 - 9Bella Vista, Australia
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Zensys Technologies is a Cybersecurity company. They focus on Cybersecurity and IT managed services and were launched in 2010. The firm is located in Bella Vista, Australia.
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UndisclosedUndisclosed2 - 9Los Angeles, CA
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TRC Inc. Is an IT strategy consulting company in Los Angeles, California. They specialize in IT strategy consulting and Cybersecurity and were founded in 2015.
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UndisclosedUndisclosed50 - 249Houston, TX
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Texas Management Group, LLC is an IT strategy consulting company. They focus on IT strategy consulting and cloud consulting & SI and are in Houston, Texas.
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UndisclosedUndisclosed50 - 249Fort Washington, PA
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Launched in 1981, Amtech Software is an IT strategy consulting company. The midsize team focuses on IT strategy consulting and IT managed services.
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UndisclosedUndisclosed50 - 249Fresno, CA
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IT strategy consulting company BCT Consulting, Inc. Offers IT strategy consulting and IT managed services. They are based in Fresno, California and San Jose, California.
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UndisclosedUndisclosed2 - 9Greenacres, FL
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South Florida IT Consulting is a Greenacres, Florida-based IT strategy consulting company. The team focuses on IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Houston, TX
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IT strategy consulting company TXTechnology Group was launched in 2016. The team provides IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Crowley, TX
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IT Management Source is an IT strategy consulting company. Their small team is in Crowley, Texas. Their team offers IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosedFreelancerNew Rochelle, NY
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WIFI RESCUE LLC is an IT managed services company founded in 2018. The firm focuses on IT managed services and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Waco, TX
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Headquartered in Waco, Texas, Lean On Me I.T. Is a small IT strategy consulting company. The team offers IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed2 - 9Tallahassee, FL
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IOWISE, an IT strategy consulting company, was established in 2019. The small team specializes in IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed2 - 9Cincinnati, OH
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In Cincinnati, Ohio, Managed IT Services Cincinnati is an IT strategy consulting company. The team offers IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed10 - 49Cincinnati, OH
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Based in Cincinnati, Ohio, Protechs IT Solutions is an IT strategy consulting company. They focus on IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed50 - 249Franklin Township, NJ
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IT strategy consulting company Melillo Consulting offers IT strategy consulting and BI & big data consulting & SI. They are headquartered in Franklin Township, New Jersey and New York, New York.
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UndisclosedUndisclosed2 - 9Huntersville, NC
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ESmith IT is an IT strategy consulting company. Based in Huntersville, North Carolina, their team provides IT strategy consulting and IT managed services.
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UndisclosedUndisclosed50 - 249Byron, GA
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In Byron, Georgia, AdvanTech is an IT strategy consulting company. Founded in 2015, the team provides IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Tyrone, GA
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Alltek Holdings, a small IT strategy consulting company, is based in Tyrone, Georgia. The team offers IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed2 - 9
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Managed Business Group is an IT strategy consulting company. The Johns Creek, Georgia-based team provides IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed250 - 999Bellevue, WA
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C2S Technologies, Inc. Is an IT strategy consulting company. Founded in 2005, the firm offers IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Alpharetta, GA
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Corporate IT Solutions, Inc., an IT strategy consulting company, specialize in IT strategy consulting and cloud consulting & SI. They were launched in 1999.
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UndisclosedUndisclosed50 - 249Herndon, VA
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Windward Consulting is an IT strategy consulting company. Headquartered in Herndon, Virginia, the agency provides IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosedFreelancer
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Christina Savage, LLC is an IT strategy consulting company. They offer IT strategy consulting and cloud consulting & SI and were launched in 2016. The company is headquartered in Arvada, Colorado.
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UndisclosedUndisclosed50 - 249Scottsdale, AZ
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IT strategy consulting company Arizona Business Technology Solutions offers IT strategy consulting and Cybersecurity. They are located in Scottsdale, Arizona.
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UndisclosedUndisclosed2 - 9Phoenix, AZ
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Elite Managed Services is an IT strategy consulting company. Their small team is based in Phoenix, Arizona. Their team focuses on IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed10 - 49Mesa, AZ
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Based in Mesa, Arizona, BlueKey IT Services is a small IT strategy consulting company. Their services include IT strategy consulting and IT managed services.
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UndisclosedUndisclosed2 - 9Tempe, AZ
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Document Technologies / Managed IT Services is an IT strategy consulting company. Their small team is in Tempe, Arizona. Their services include IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Reading, PA
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Launched in 2005, Laughing Rock Technology, LLC is a Cybersecurity company. The small team offers Cybersecurity and IT managed services.
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UndisclosedUndisclosed10 - 49New York, NY
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Cybersecurity company Xperteks Computer Consultancy, Inc. Is in New York, New York. They focus on Cybersecurity and IT managed services.
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UndisclosedUndisclosed10 - 49Hummelstown, PA
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PRISMWORKS TECHNOLOGY, an IT strategy consulting company, was launched in 2002. The small team specializes in IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed10 - 49New York, NY
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Krantz Secure Technologies is a cloud consulting & SI company. The New York, New York-based company specializes in cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed10 - 49Reading, PA
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Small Cybersecurity company Watchkeep, is headquartered in Reading, Pennsylvania. Their services include Cybersecurity and IT managed services.
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UndisclosedUndisclosed2 - 9Hobe Sound, FL
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WOM Technology Management Group is an IT managed services company based in Hobe Sound, Florida. The team offers IT managed services and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Atlanta, GA
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Founded in 1994, Advanced Automation, Inc. Is a small Cybersecurity company. Their team offers Cybersecurity and IT managed services.
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UndisclosedUndisclosed10 - 49Atlanta, GA
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Proda Technology is a Cybersecurity company. Established in 2011, their team provides Cybersecurity and IT managed services.
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UndisclosedUndisclosed10 - 49New Philadelphia, OH
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Small Cybersecurity company Pioneer-360, is headquartered in New Philadelphia, Ohio. The team offers Cybersecurity and IT managed services.
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UndisclosedUndisclosed10 - 49DeSoto, TX
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Bastet Partners is a Cybersecurity company in DeSoto, Texas. Established in 2011, the team specializes in Cybersecurity and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Lewisville, TX
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Oversee My IT is a Cybersecurity company. Launched in 1997, the team provides Cybersecurity and cloud consulting & SI. The company is in Lewisville, Texas.
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UndisclosedUndisclosed50 - 249
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Launched in 1996, AIM Services Inc is a midsize IT managed services company. Their services include IT managed services and IT strategy consulting.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.9/40.018.6/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249Astana, Kazakhstan
Ability to deliver
34.8/40.017.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
85% IT Consulting15% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
32.3/40.017.2/20 Reviews7.5/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.3/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.6/40.016/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.1/40.016/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Fishers, IN
Ability to deliver
31.1/40.017.6/20 Reviews7.5/10 Clients & Experience6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.