Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT service provider specializing in comprehensive IT support, cybersecurity, and infrastructure management. Across multiple reviews, 100% of clients express satisfaction with their technical expertise, responsiveness, and problem-solving capabilities. Many reviewers (about 75%) highlight their professionalism and commitment to client needs, with no significant areas for improvement noted.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
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$5,000+$150 - $199 / hr2 - 9Salt Lake City, UT
Services provided
2Fifteen Tech is a Direct Marketing company. They are headquartered in Salt Lake City, Utah and have small team. They specialize in Direct Marketing and Web Design.
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Undisclosed$100 - $149 / hr2 - 9
Services provided
Located in Apollo Beach, Florida, Adams Networks, Inc. Is a web design company. They focus on Web Design and IT strategy consulting and were founded in 2004.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in enhancing IT infrastructure, security, and support. Reviews indicate a 100% positive feedback rate, highlighting their exceptional service, rapid problem-solving, and proactive approach. Clients commend their technical competence and reliable project management, with no areas for improvement suggested.
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UndisclosedUndisclosed2 - 9
Services provided
Founded in 2006, Toucan Technology Group, a small IT strategy consulting company, is in Brownsburg, Indiana. Their team specializes in IT strategy consulting and Cybersecurity.
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$1,000+$150 - $199 / hr2 - 9
Services provided
Launched in 2021, DubLow Digital is a small Edwards, Colorado-based Digital Strategy company. Their team specializes in Digital Strategy and IT strategy consulting.
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$1,000+$25 - $49 / hr2 - 9Bengaluru, India
Services provided
OVN Technologies is a small cloud consulting & SI company established in 2015. Their team specializes in cloud consulting & SI and Cybersecurity.
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Undisclosed$50 - $99 / hr2 - 9
Services provided
Ace IT is an IT managed services company. Their small team is based in Eastwood, England and specializes in IT managed services and Cybersecurity. The agency was founded in 2014.
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Undisclosed$150 - $199 / hr2 - 9
Services provided
IT managed services company Alton Computer Solutions is based in Seattle, Washington. Their services include IT managed services and IT strategy consulting.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 34 projectsDreamix is a versatile software development company offering a wide range of services, including platform development, UX/UI design, data science, AI integration, and DevOps support. The company consistently receives high commendation for its technical expertise, communication skills, and ability to deliver projects on time. Approximately 90% of reviewers highlight Dreamix's cultural fit and collaborative approach, with nearly all reviewers praising their professionalism and responsiveness.
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UndisclosedUndisclosed2 - 9
Services provided
Based in Auckland, New Zealand, Stratus New Zealand Limited is a small IT managed services company. The team provides IT managed services and IT strategy consulting.
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$1,000+$100 - $149 / hr2 - 9Norwich, England
Services provided
Beacon IT, an IT strategy consulting company, was established in 2016. The team specializes in IT strategy consulting and Cybersecurity.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projects99brightminds is a recruitment and staffing company that specializes in outsourcing specific language skills, such as Arabic-speaking candidates, for IT and digital engineering projects. The overall feedback is overwhelmingly positive, highlighting their promptness and alignment with clients' values, with 100% of reviewers expressing satisfaction and noting improvements in hiring speed and candidate quality.
$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 102 projectsPeeklogic, LLC is a proficient Salesforce development company with expertise in CRM customization, web development, and seamless integration solutions. The company is highly praised for its consistent project management, timely delivery, and responsive communication. Approximately 100% of reviewers highlight their impressive ability to adapt and meet evolving business needs, with no major areas for improvement mentioned.
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$1,000+$150 - $199 / hr2 - 9
Services provided
In El Segundo, California, Kinetic Consulting Group is a small cloud consulting & SI company. The team offers cloud consulting & SI and Cybersecurity.
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$1,000+$300+ / hr2 - 9
Services provided
DigitalMiraj is an IT strategy consulting company founded in 2025. The team focuses on IT strategy consulting and Cybersecurity.
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$10,000+$150 - $199 / hr2 - 9
Services provided
Gradius IT Solutions is an IT managed services company. They were launched in 2023 and focus on IT managed services and Cybersecurity.
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$1,000+$100 - $149 / hr2 - 9Langley, Canada
Services provided
Gennix Consulting, an IT managed services company, is in Langley, Canada. Their services include IT managed services and Cybersecurity.
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$1,000+$150 - $199 / hr2 - 9Fort Myers, FL
Services provided
IT managed services company Knox Technology specializes in IT managed services and IT strategy consulting. They are headquartered in Fort Myers, Florida.
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Undisclosed$100 - $149 / hr2 - 9
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Launched in 2009, Geeks On Tap is an ERP consulting and SI company. The small team specializes in ERP consulting and SI and ECM consulting and SI.
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Undisclosed< $25 / hr50 - 249Westminster, CO
Services provided
See all 1 projectsWADIC specializes in building and developing e-commerce platforms with custom features and integrations, notably using WordPress. Overall, clients commend WADIC's ability to deliver complex projects on time and exceed expectations. Their project management style, particularly their clear communication and understanding of client needs, is frequently highlighted as impressive.
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$10,000+$25 - $49 / hr10 - 49
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Vopa IT is a Sarajevo, Bosnia and Herzegovina-based Product Design company. Their services include Product Design and Mobile App Development.
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Undisclosed$100 - $149 / hr10 - 49Mārupe, Latvia
Services provided
GOStack, a cloud consulting & SI company, is in Mārupe, Latvia. They specialize in cloud consulting & SI and DevOps Managed Services and were established in 2019.
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$1,000+$100 - $149 / hr10 - 49Chicago, IL
Services provided
Small IT managed services company Steadfast Networks, is in Chicago, Illinois. Their services include IT managed services and cloud consulting & SI.
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Undisclosed$100 - $149 / hr10 - 49Spring, TX
Services provided
IT managed services company NETdepot is based in Spring, Texas and Atlanta, Georgia. Their services include IT managed services and IT strategy consulting.
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$1,000+< $25 / hr10 - 49Surat, India
Services provided
Website development firm Skytouch Infotech was established in 2020. The company offers Web Development and Mobile App Development, and is small.
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$5,000+$200 - $300 / hr10 - 49Charlotte, NC
Services provided
Fortalice Solutions LLC is a Cybersecurity company. Their small team of employees is headquartered in Charlotte, North Carolina. Their team focuses on Cybersecurity.
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UndisclosedUndisclosed10 - 49
Services provided
FleetCare Group is a software development firm. Based in Prague, Czech Republic, the agency was founded in 2015. Their services include Custom Software Development and UX/UI Design.
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$1,000+$50 - $99 / hr10 - 49
Services provided
See all 2 projectsTriple One Studio specializes in website development and the creation of animation and video ads. Reviews highlight their efficiency, professionalism, and effective communication, with clients appreciating the timely delivery and quality of their work. The company is praised for its customer-centric approach and after-service, resulting in successful client projects and increased business opportunities.
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$5,000+$200 - $300 / hr10 - 49
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Launched in 2024, Altura Innovation is a small ERP consulting and SI company. Their services include ERP consulting and SI and IT managed services.
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$1,000+Undisclosed10 - 49Beckenham, England
Services provided
Gregory Micallef Associates is an IT managed services company. They offer IT managed services and Call Center Services and were launched in 1992.
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$1,000+$50 - $99 / hr2 - 9
Services provided
PrAIor is an IT strategy consulting company. Founded in 2025, the firm focuses on IT strategy consulting and cloud consulting & SI.
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$5,000+$25 - $49 / hr10 - 49Dubai, United Arab Emirates
Services provided
See all 1 projectsAdroetech provides specialized services in implementing Microsoft Dynamics 365 Human Resource systems. Client feedback indicates that Adroetech excels in enhancing HR processes through efficient, data-driven solutions, and is noted for its timely project management and pioneering approach in technology. Overall, reviews highlight the company's strong performance and value, with minor areas for improvement.
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$1,000+$150 - $199 / hr10 - 49Saint Joseph, MO
Services provided
TS Conard, Inc. Technology Solutions is an IT managed services company. In Saint Joseph, Missouri, their small team offers IT managed services and Cybersecurity. The agency was launched in 2003.
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Undisclosed$100 - $149 / hr10 - 49Vancouver, Canada
Services provided
TAVANCA NETWORKS INC., an IT managed services company, is based in Vancouver, Canada. The team focuses on IT managed services and Cybersecurity.
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$1,000+$25 - $49 / hr10 - 49Hyderabad, India
Services provided
10XBiZ is a CRM consulting and SI company launched in 2015. The agency provides CRM consulting and SI and ERP consulting and SI, and is small.
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$10,000+$150 - $199 / hr10 - 49Dubai, United Arab Emirates
Services provided
Me Info system llc is an IT strategy consulting company. The team is based in Dubai, United Arab Emirates, and their services include IT strategy consulting and other IT consulting and SI.
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$1,000+$50 - $99 / hr10 - 49Greenwich, CT
Services provided
Lighthouse Technology Partners is an IT managed services company founded in 1948. The team specializes in IT managed services and cloud consulting & SI.
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$1,000+$50 - $99 / hr10 - 49Fremont, CA
Services provided
Established in 2008, Big Data Trunk is a business intelligence company. Their services include BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49
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Shield IT Networks is a Cybersecurity company. Founded in 2020, the company is headquartered in Santa Clarita, California. Their team specializes in Cybersecurity and IT managed services.
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$10,000+Undisclosed10 - 49Vaughan, Canada
Services provided
Based in Vaughan, Canada, Club Support Inc. Is an IT managed services company. The team offers IT managed services and Cybersecurity.
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UndisclosedUndisclosed10 - 49Nagpur, India
Services provided
Founded in 2021, Computics is a small data analytics company. Their team specializes in BI & big data consulting & SI and IT managed services.
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$5,000+$100 - $149 / hr10 - 49
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Launched in 2020, Bion Solutions Limited is a small cloud consulting & SI company located in London, England. Their team provides cloud consulting & SI and IT managed services.
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Undisclosed$150 - $199 / hr10 - 49
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ThreeShield Information Security Corporation is a Cybersecurity company. They provide Cybersecurity and IT managed services and are in Calgary, Canada and Calgary, Canada.
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$1,000+$150 - $199 / hr10 - 49Charlottesville, VA
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NWG Solutions is an IT managed services company located in Charlottesville, Virginia and Richmond, Virginia. Their services include IT managed services and Cybersecurity.
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Undisclosed$25 - $49 / hr10 - 49Noida, India
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Founded in 2016, Whizzy Geeks Internet Services Pvt. Ltd., a small cloud consulting & SI company, is in Noida, India. Their team provides cloud consulting & SI and DevOps Managed Services.
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$1,000+$25 - $49 / hr50 - 249
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Founded in 2018, Talrace is a midsize website development firm. Their team offers Web Development and cloud consulting & SI.
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UndisclosedUndisclosed10,000+Phoenix, AZ
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See all 1 projectsAvnet is a comprehensive hardware development company that specializes in design, manufacturing, and compliance. While they offer strong project management and legal compliance support, 60% of the feedback highlights challenges with execution and component procurement. Clients recommend ensuring alignment on expertise and support expectations for successful collaboration.
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UndisclosedUndisclosed2 - 9
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See all 1 projectsON Global is a custom web development company primarily involved in creating tailored web solutions. The overall feedback is positive, with clients appreciating their project management skills and expertise in Microsoft Dynamics 365, despite some minor development gaps. Approximately 80% of reviewers highlight their effective feedback integration, though improvements are suggested in addressing issues.
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UndisclosedUndisclosed50 - 249Detroit, MI
Services provided
WoodWing is an unified communications consulting & SI company. Launched in 2000, their team offers unified communications consulting & SI and ECM consulting and SI.
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UndisclosedUndisclosed10 - 49Leeds, England
Services provided
Small Application Testing company RapidSpike, is located in Leeds, England. Their services include Application Testing and Cybersecurity.
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$1,000+$25 - $49 / hr250 - 999shanghai xuhui area, China
Services provided
Established in 2010, FlashData is a Cybersecurity company. Their services include Cybersecurity and Enterprise App Modernization.
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$100,000+< $25 / hr250 - 999Gafoornagar, India
Services provided
Phone answering service Voip Office is headquartered in Gafoornagar, India. They provide Call Center Services and Business Consulting and were founded in 2010.
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Undisclosed< $25 / hr10 - 49Ahmedabad, India
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AppsOnRoll TechStudio, an IT strategy consulting company, is based in Ahmedabad , India and Ahmedabad, India. They focus on IT strategy consulting and Mobile App Development and were founded in
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$1,000+< $25 / hr10 - 49New Delhi, India
Services provided
Established in 2012, Morvin International pvt ltd IT Solutions, a small social media marketing company, is in New Delhi, India. Their services include Social Media Marketing and Content Marketing.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
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We evaluate service providers using a structured methodology that combines:
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.1/40.017.2/20 Reviews7.5/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34/40.016.4/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.6/40.017.8/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
30% IT Consulting70% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
33.8/40.015.4/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Chicago, IL
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.