Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
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UndisclosedUndisclosed10 - 49City of London, England
Services provided
Astute IT is an IT strategy consulting company. The team is based in City of London, England, and their services include IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Oslo, Norway
Services provided
Rewired is an IT strategy consulting company. Their team is based in Oslo, Norway. The firm specializes in IT strategy consulting and cloud consulting & SI.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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UndisclosedUndisclosed50 - 249Haugesund, Norway
Services provided
EMP Secure is a midsize IT strategy consulting company headquartered in Haugesund, Norway and Oslo, Norway. The team focuses on IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49
Services provided
Transdata AS, an IT strategy consulting company, is based in Oslo, Norway. They focus on IT strategy consulting and cloud consulting & SI and were founded in 2009.
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UndisclosedUndisclosed10 - 49Boston, MA
Services provided
Welsh Consulting is a Boston, Massachusetts-based IT strategy consulting company. Their services include IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Boston, MA
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Boston HelpDesk is a small IT strategy consulting company located in Boston, Massachusetts. Their services include IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Boston, MA
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Boston IT Services Inc is an IT strategy consulting company. Established in 2002, the team offers IT strategy consulting and cloud consulting & SI.
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Featured
What are Featured Providers?
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 34 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 39 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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UndisclosedUndisclosed10 - 49Boston, MA
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Boston Networks, an IT strategy consulting company, is headquartered in Boston, Massachusetts and Stoneham, Massachusetts. Their services include IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed250 - 999
Services provided
Rrootshell Technologiiss Pvt Ltd is a midsize Santa Clara, California-based IT strategy consulting company. Their services include IT strategy consulting and BI & big data consulting & SI.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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UndisclosedUndisclosed50 - 249Greensboro, NC
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IT strategy consulting company ATCOM Business Technology Solutions provides IT strategy consulting and cloud consulting & SI. They are in Greensboro, North Carolina and Charlotte, North Carolina.
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UndisclosedUndisclosed10 - 49Tulsa, OK
Services provided
ArcLight Group is an IT strategy consulting company. In Tulsa, Oklahoma, the company provides IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249White Haven, PA
Services provided
Slick Cyber Systems is a midsize IT strategy consulting company headquartered in White Haven, Pennsylvania. The team provides IT strategy consulting and cloud consulting & SI.
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$5,000+$50 - $99 / hr10 - 49Harrow, England
Services provided
Founded in 2018, Renav Technologies is an e-commerce development company. Their team offers E-Commerce Development and IT managed services.
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UndisclosedUndisclosed50 - 249Boulogne-Billancourt, France
Services provided
DreamIT by Astek is an IT strategy consulting company. They were established in 2020 and specialize in IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Williamsport, PA
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IT strategy consulting company CSR Enterprise Networks was launched in 1989. The firm specializes in IT strategy consulting and cloud consulting & SI, and is small.
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UndisclosedUndisclosed50 - 249Jacksonville, FL
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IVenture Solutions, an IT strategy consulting company, specializes in IT strategy consulting and cloud consulting & SI. The agency is located in Jacksonville, Florida and Orlando, Florida.
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UndisclosedUndisclosed10 - 49South Barrington, IL
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IT strategy consulting company BSSI2 LLC specializes in IT strategy consulting and cloud consulting & SI. They were launched in 2005.
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UndisclosedUndisclosed10 - 49Indianapolis, IN
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Modern Information Solutions , an IT strategy consulting company, was founded in 2009. They provides IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Wichita, KS
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Summit Advisors, LLC is an IT strategy consulting company established in 2013. The small team specializes in IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Minneapolis, MN
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Launched in 2008, Ascent Solutions is an IT strategy consulting company. The team provides IT strategy consulting and cloud consulting & SI and is based in Minneapolis, Minnesota.
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UndisclosedUndisclosed1,000 - 9,999Sevilla, Spain
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Ayesa is a big data analytics company. Headquartered in Sevilla, Spain, their large team focuses on BI & big data consulting & SI and cloud consulting & SI. The agency was founded in 1966.
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UndisclosedUndisclosed10 - 49Waynesboro, VA
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E-N Computers is an IT strategy consulting company. The Waynesboro, Virginia-based company specializes in IT strategy consulting and cloud consulting & SI.
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$5,000+$100 - $149 / hr50 - 249Gateshead, England
Services provided
Advantex Network Solutions Limited is a midsize IT strategy consulting company. They offer IT strategy consulting and cloud consulting & SI and were established in 2002.
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UndisclosedUndisclosed50 - 249Canberra, Australia
Services provided
IT strategy consulting company F1 Solutions Australia is headquartered in Canberra, Australia. They focus on IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Eindhoven, Netherlands
Services provided
ACA IT-Solutions BV is an IT strategy consulting company. The Eindhoven, Netherlands-based company was founded in 1983. Their services include IT strategy consulting and BI & big data consulting &
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UndisclosedUndisclosed50 - 249Gaithersburg, MD
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In Gaithersburg, Maryland, DecisionPoint Corporation is an IT strategy consulting company. Launched in 2011, the team offers IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Los Angeles, CA
Services provided
XOverture, an IT strategy consulting company, is located in Los Angeles, California. The team provides IT strategy consulting and cloud consulting & SI.
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$5,000+$300+ / hr1,000 - 9,999Amman, Jordan
Services provided
Estarta is an other IT consulting and SI company. Based in Amman, Jordan and Riyadh, Saudi Arabia, the team offers other IT consulting and SI and Other Application Development.
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UndisclosedUndisclosed10 - 49Cincinnati, OH
Services provided
Located in Cincinnati, Ohio, LK TECH, LLC is a small IT strategy consulting company. The team offers IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Honolulu, HI
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Headquartered in Honolulu, Hawaii, Pacxa is an IT strategy consulting company. They provide IT strategy consulting and cloud consulting & SI and were established in 2012.
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UndisclosedUndisclosed1,000 - 9,999
Services provided
Rocket Software, an IT managed services company, is headquartered in Waltham, Massachusetts. Their services include IT managed services and Custom Software Development.
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UndisclosedUndisclosed1,000 - 9,999Scottsdale, AZ
Services provided
Encora Inc., an UX agency, was founded in 2005. The large team focuses on UX/UI Design and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Addison, TX
Services provided
Resolve Tech Solutions, a midsize IT strategy consulting company, is located in Addison, Texas. Their services include IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Madrid, Spain
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Technology Holdings is an IT strategy consulting company. Their team is located in Madrid, Spain and offers IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49
Services provided
AIT - Technology Design Solutions is an IT strategy consulting company. Established in 2004, the team focuses on IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Sterling, VA
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ASSYST is a Sterling, Virginia-based Cybersecurity company. Founded in 1993, the team focuses on Cybersecurity and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Knoxville, TN
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TenHats is an IT strategy consulting company in Knoxville, Tennessee. Founded in 2016, the team offers IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Indianapolis, IN
Services provided
E2E Managed Services is a small Indianapolis, Indiana-based IT strategy consulting company. The team specializes in IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49
Services provided
Founded in 1989, Springhouse Education and Consulting Services is an IT strategy consulting company. Their team offers IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed1,000 - 9,999Rockville, MD
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Infosys Public Services is an IT strategy consulting company. Located in Rockville, Maryland and Mississauga, Canada, the firm provides IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed1,000 - 9,999Hollywood, MD
Services provided
SMX is a cloud consulting & SI company established in 1995. The large team offers cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed50 - 249
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Midsize IT strategy consulting company Agilitz Technologies Limited, is in Secaucus, New Jersey and London, England. The team offers IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Toowong, Australia
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REDD is a cloud consulting & SI company launched in 2016. Their services include cloud consulting & SI and unified communications consulting & SI.
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UndisclosedUndisclosed250 - 999McLean, VA
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Inserso Corporation, an IT strategy consulting company, offer IT strategy consulting and cloud consulting & SI. They were established in 1994.
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UndisclosedUndisclosed50 - 249Sterling, VA
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CoSolutions, Inc. Is an IT strategy consulting company. Established in 1993, the team offers IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49New York, NY
Services provided
Brainlink International, Inc., an IT strategy consulting company, is located in New York, New York. Their services include IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249New York, NY
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Azeemi Technologies, a midsize IT strategy consulting company, is based in New York, New York and London, England. Their services include IT strategy consulting and ERP consulting and SI.
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UndisclosedUndisclosed250 - 999Cupertino, CA
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R4Solutions Inc is a big data analytics company. The midsize Cupertino, California-based team specializes in BI & big data consulting & SI and cloud consulting & SI. The company was founded in 2007.
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UndisclosedUndisclosed50 - 249San Francisco, CA
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IT strategy consulting company Innovative Computing Systems, Inc. Is based in San Francisco, California. They offer IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Chicago, IL
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Micro-Tech USA, an IT strategy consulting company, was established in 1989. They focuses on IT strategy consulting and cloud consulting & SI.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
34.3/40.017.2/20 Reviews7.5/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.6/40.017/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.1/40.017.4/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.