Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider specializing in IT support, server management, and cybersecurity solutions. Their reviews are overwhelmingly positive, with approximately 90% of clients highlighting their responsiveness, professionalism, and technical expertise. Many clients appreciate their proactive approach to IT management and the seamless transitions they facilitate, with nearly 70% noting improvements in efficiency and system reliability.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile IT services company offering comprehensive software development, website creation, and application development solutions. The company is praised for its efficiency, creativity, and collaborative spirit, with 100% of reviewers highlighting timely delivery and satisfaction with product outcomes. While some suggest a need for more proactive guidance, 90% of feedback notes their adaptability and strong alignment with client needs and values.
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UndisclosedUndisclosed2 - 9
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Lucro is a CRM consulting and SI company. They were established in 2022 and offer CRM consulting and SI.
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UndisclosedUndisclosed2 - 9
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Small CRM consulting and SI and mobile application development company High Tide Co, is based in San Diego, California. The team offers CRM consulting and SI and Mobile App Development.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr50 - 249L'viv, UkraineServices provided
See all 60 projectsLeobit is a software development company specializing in AI and mobile application solutions, catering to diverse industry needs such as FinTech, IoT, and digital marketing. Reviews consistently praise their technical expertise, strategic partnership approach, and on-time delivery, with 100% of feedback highlighting their reliability and effective communication. Leobit’s ability to adapt to changing requirements and offer innovative solutions is universally recognized by their clients.
$25,000+$150 - $199 / hr50 - 249Minneapolis, MNServices provided
See all 36 projectsEmergent Software is a versatile IT solutions provider specializing in custom software development, cloud services, and IT support, with projects including Azure migrations and custom portal development. Reviews indicate a high level of client satisfaction, with 90% praising their project management, expertise, and responsiveness. Clients commend their ability to deliver tailored solutions while maintaining excellent communication and support.
$10,000+$25 - $49 / hr10 - 49Punjab, IndiaServices provided
See all 46 projectsQualhon Informatics Pvt. Ltd. is a versatile software development company excelling in digital solutions like custom software, web development, and digital marketing. Across numerous reviews, clients highlight their strong project management, timely delivery, and responsive communication. Approximately 90% of reviews emphasize their technical expertise and commitment to client success, indicating high satisfaction with their wide-ranging, innovative services.
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UndisclosedUndisclosed10 - 49London, England
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Founded in 2015, Silver Softworks is a small CRM consulting and SI company based in London, England. Their team provides CRM consulting and SI.
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UndisclosedUndisclosed2 - 9Cocoa Beach, FL
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Southern Cloud Solutions is a CRM consulting and SI company. The Cocoa Beach, Florida-based team specializes in CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Walnut Creek, CA
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StarrData is a CRM consulting and SI company. Headquartered in Walnut Creek, California, their small team focuses on CRM consulting and SI. The agency was founded in 2009.
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UndisclosedUndisclosed10 - 49Seattle, WA
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Established in 1996, StratusG LLC is a CRM consulting and SI company. Their team offers CRM consulting and SI.
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UndisclosedUndisclosed2 - 9Stuttgart, Germany
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Headquartered in Stuttgart, Germany, datapine is a Business Consulting company. They specialize in Business Consulting and BI & big data consulting & SI.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a custom software development company known for delivering tailored solutions such as POS systems, HR software, CRM systems, and ERP platforms. With 100% positive feedback, reviewers emphasize their exceptional project management skills, timely delivery, and deep understanding of client needs. Notably, 80% of reviews highlight their ability to adapt to specific requirements and their commitment to quality, while all reviewers commend their professionalism and responsiveness.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 20 projectsNotch is a versatile technology company specializing in AI and software development, offering services such as web application creation, UI/UX design, and advanced data integration solutions. Their client feedback is overwhelmingly positive, with 100% of reviewers highlighting Notch's technical expertise, commitment to project success, and seamless integration with client teams. Notch's proactive communication and adaptability are repeatedly commended, creating strong partnerships and consistently exceeding client expectations.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in IT infrastructure improvements, network security, and consulting. The company consistently receives positive feedback, with 100% of reviewers praising their prompt problem-solving and proactive support. Clients highlight their exceptional project management skills and commitment to delivering efficient and dependable IT solutions.
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UndisclosedUndisclosed2 - 9Jena, Germany
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Epicinsights is an AI company. The Jena, Germany-based company specializes in Artificial Intelligence and AI Consulting.
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UndisclosedUndisclosed2 - 9Wrocław, Poland
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Data Courage is a small Wrocław, Poland-based big data company. The team provides BI & big data consulting & SI and Business Consulting.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 41 projectsAccedia is a software development company with a strong focus on custom application development, integration, and IT project management. The firm is consistently praised for its project management excellence, timely delivery, and ability to integrate smoothly with client teams. Approximately 100% of reviewers highlight Accedia's technical expertise and adaptability, while 85% note their proactive communication and strategic alignment with client goals, leading to significant operational improvements and client satisfaction.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a specialized IT recruitment agency focusing on staff augmentation and consulting services, particularly in cybersecurity, software development, and technical leadership. Reviews indicate a 100% satisfaction rate, highlighting their professionalism, responsiveness, and ability to deliver high-quality candidates quickly. Impressively, 70% of reviewers appreciated their alignment with company culture and values, underscoring their role as a reliable and strategic partner.
Undisclosed< $25 / hr10 - 49Pune, IndiaServices provided
See all 22 projectsLogiQuad Solutions Private Limited is a multifaceted IT services company specializing in full-stack development, DevOps, and software engineering. Across various reviews, LogiQuad is praised for its technical expertise, project management, and proactive communication, leading to nearly 100% positive feedback. Approximately 90% of reviewers highlight their ability to deliver scalable, efficient solutions while maintaining excellent client relationships and communication.
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UndisclosedUndisclosed2 - 9Janikowo, Poland
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DSA Polska is an ECM consulting and SI company. The Janikowo, Poland-based firm offers ECM consulting and SI and Document Digitization & Management.
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UndisclosedUndisclosed10 - 49Paris, France
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Small big data company TED Consulting, is headquartered in Paris, France. Their services include BI & big data consulting & SI and Robotics Process Automation.
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Featured
What are Featured Providers?
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 37 projectsDreamix is a versatile software development company specializing in custom software solutions, data management platforms, and DevOps services. Approximately 100% of reviewers praise their technical expertise, timely delivery, and exceptional communication. The company is noted for its strong cultural fit and value for cost, with no significant areas for improvement mentioned by clients.
$10,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 40 projectsBrights is a versatile software development company, skilled in building dashboards, mobile solutions, and AI-powered applications. Across their reviews, 100% of clients praised their project management and timely delivery. A recurring theme, mentioned in 80% of reviews, is their strong culture fit and commitment to quality, making them a reliable partner for complex technical projects.
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 3 projects99brightminds is an IT outsourcing and staff augmentation company, offering high-quality engineering talent and seamless collaboration. Reviewers highlight their reliability, professionalism, and strong cultural alignment, with 100% positive feedback emphasizing their prompt communication and successful project management. Clients appreciate their ability to enhance hiring processes and deliver cost-effective solutions, with no noted areas for improvement.
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UndisclosedUndisclosed2 - 9San Jose, CA
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Ainabl Technologies is a San Jose, California-based big data analytics company. The team provides BI & big data consulting & SI and AR/VR development.
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UndisclosedUndisclosed2 - 9Paris, France
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Stat4decision is a business intelligence company. Established in 2015, the team specializes in BI & big data consulting & SI and Custom Software Development.
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UndisclosedUndisclosed2 - 9Paris, France
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Mind7 Consulting is a business intelligence company. In Paris, France, the team offers BI & big data consulting & SI and Content Moderation Services.
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UndisclosedUndisclosed2 - 9Paris, France
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Founded in 2006, AD MAIORA CS is a big data company. The agency provides BI & big data consulting & SI and IoT development.
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UndisclosedUndisclosed2 - 9Carlow, Ireland
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Big data analytics company GDPRXpert was founded in 2018. The team specializes in BI & big data consulting & SI and Business Consulting and is in Carlow, Ireland.
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UndisclosedUndisclosed10 - 49Dublin, Ireland
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Castlebridge, a small business intelligence company, is located in Dublin, Ireland. Their services include BI & big data consulting & SI and Business Consulting.
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UndisclosedUndisclosed2 - 9Dublin, Ireland
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Wizuda is a business intelligence company. Established in 2001, the team focuses on BI & big data consulting & SI and Content Moderation Services.
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UndisclosedUndisclosed2 - 9Calgary, Canada
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Katalyst Data Management is an IT managed services company. Launched in 1985, the firm is headquartered in Calgary, Canada. Their team focuses on IT managed services and Content Moderation Services.
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UndisclosedUndisclosed2 - 9
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Scraping Home, a small data analytics company, is headquartered in Dover, Delaware. The team focuses on BI & big data consulting & SI and SMS Marketing.
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UndisclosedUndisclosed50 - 249
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Wordspath is a big data company. They provide BI & big data consulting & SI and Transcription and were founded in 2002.
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UndisclosedUndisclosed50 - 249Grand Rapids, MI
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US Signal, an IT managed services and Compliance Consulting company, offer IT managed services and Compliance Consulting. They were founded in 2000.
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UndisclosedUndisclosed2 - 9Roswell, GA
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Arihant Information Systems, a data analytics company, was established in 2021. The firm focuses on BI & big data consulting & SI and Robotics Process Automation, and is small.
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UndisclosedUndisclosed10 - 49Ottawa, Canada
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Apption Software is a Compliance Consulting company headquartered in Ottawa, Canada. Launched in 2005, the team focuses on Compliance Consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Sainte-Marie, Canada
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Nuutok is an IT managed services company. The Sainte-Marie, Canada-based company offers IT managed services and Compliance Consulting.
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UndisclosedUndisclosed250 - 999San Francisco, CA
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TrustArc, a Compliance Consulting company, was launched in 1997. The midsize team specializes in Compliance Consulting and IT managed services.
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UndisclosedUndisclosed2 - 9Montréal, Canada
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Nuaweb is a video production company. Their small team is in Montréal, Canada and offers Video Production and CRM consulting and SI. The firm was founded in 2018.
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UndisclosedUndisclosed10 - 49Royal Oak, MI
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UX design agency WambaTech was launched in 2005. The team provides UX/UI Design and BI & big data consulting & SI.
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UndisclosedUndisclosedFreelancerManassas, VA
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CorePro Data Direct is a business intelligence company founded in 2017. The team focuses on BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Downers Grove, IL
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Midsize business intelligence company Allant Group, is headquartered in Downers Grove, Illinois. Their services include BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Seattle, WA
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Product Design company Visual Plan Reality Capture & Digital Twins Solutions was launched in 2017. Based in Seattle, Washington, the team provides Product Design and IT managed services.
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UndisclosedUndisclosed10 - 49Edinburgh, Scotland
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Earthwave is a big data company based in Edinburgh, Scotland. Founded in 2018, the team offers BI & big data consulting & SI and Artificial Intelligence.
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UndisclosedUndisclosed10 - 49Sevenoaks, England
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Located in Sevenoaks, England, KPM Group is a small print design company. The team offers Print Design and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Hornsby, Australia
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Socoro Digital is a Digital Strategy company. Their team is based in Hornsby, Australia. The agency offers Digital Strategy and UX/UI Design.
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UndisclosedUndisclosed2 - 9
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YouNeed3D is a big data analytics company. Located in City of London, England, the company was established in 2020. Their services include BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Mulgrave, Australia
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Established in 2012, Calcul8ors Pty Ltd is a small Mulgrave, Australia-based Market Research company. Their team specializes in Market Research and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Fairlawn, OH
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Small IT managed services company W3 Global Accounting, is based in Fairlawn, Ohio and Worthington, Ohio. Their services include IT managed services and Business Consulting.
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UndisclosedUndisclosed50 - 249Mount Pleasant, SC
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The PRS Group Inc., a Business Valuation Services company, was established in 1979. The team focuses on Business Valuation Services and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Iowa City, IA
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Global Business Transformation Professionals is a small Business Consulting company located in Iowa City, Iowa. The team specializes in Business Consulting and Search Engine Optimization.
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UndisclosedUndisclosed50 - 249Stillwater, MN
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Project Consulting Group (PCG) is a midsize Stillwater, Minnesota-based Business Consulting company. Their services include Business Consulting and Compliance Consulting.
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UndisclosedUndisclosed10 - 49New York, NY
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Launched in 2017, Datasitch is a small software development firm based in New York, New York. Their team specializes in Custom Software Development and Compliance Consulting.
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UndisclosedUndisclosed2 - 9Dublin, Ireland
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Compliance Consulting company XpertDPO is headquartered in London, England and Dublin, Ireland. The team focuses on Compliance Consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9London, England
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Compliance Consultant UK is a business intelligence company and Compliance Consulting company. The London, England-based firm provides BI & big data consulting & SI and Compliance Consulting.
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UndisclosedUndisclosed10 - 49Fairfax, VA
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Black Canyon Consulting LLC, an IT managed services and Compliance Consulting company, is in Fairfax, Virginia. Their services include IT managed services and Compliance Consulting.
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UndisclosedUndisclosedFreelancer
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WeissTech LLC is a small Blockchain company headquartered in Washington, District of Columbia. Their services include Blockchain and Compliance Consulting.
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UndisclosedUndisclosed50 - 249
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Midsize CRM consulting and SI company Microsoft Dynamics CRM , is in मुंबई, India. The team offers CRM consulting and SI.
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UndisclosedUndisclosed10 - 49San Ramon, CA
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DemandGen (now BDO Digital, Demand Generation Group) is a CRM consulting and SI company. In San Ramon, California, the team provides CRM consulting and SI and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Chicago, IL
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Amplify Group is a Recruiting company. The Chicago, Illinois-based agency was established in 2022. Their services include Recruiting and CRM consulting and SI.
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UndisclosedUndisclosed10 - 49
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RevOps Automated, a small CRM consulting and SI company, is headquartered in New york, New York. The team specializes in CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Chicago, IL
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Aleysian is a small CRM consulting and SI company. Established in 2004, the team specializes in CRM consulting and SI and Custom Software Development.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
38.7/40.019/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
45% IT Consulting55% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
38.7/40.019.4/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
37.3/40.017.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.3/40.020/20 Reviews8.3/10 Clients & Experience8.1/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$150 - $199 / hr50 - 249San Diego, CA
Ability to deliver
38.6/40.019/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
32.7/40.016.6/20 Reviews7.5/10 Clients & Experience8.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+$50 - $99 / hr250 - 999Gliwice, Poland
Ability to deliver
39.1/40.019.2/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
33.8/40.016.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
34.8/40.017.6/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
UndisclosedUndisclosed1,000 - 9,999
Ability to deliver
32.1/40.016.2/20 Reviews10/10 Clients & Experience5.9/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.4/40.017.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
32% IT Consulting68% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
39.9/40.020/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.9/40.018.2/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
36.9/40.017.8/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.