Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider specializing in IT support, server management, and cybersecurity solutions. Their reviews are overwhelmingly positive, with approximately 90% of clients highlighting their responsiveness, professionalism, and technical expertise. Many clients appreciate their proactive approach to IT management and the seamless transitions they facilitate, with nearly 70% noting improvements in efficiency and system reliability.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile IT services company offering comprehensive software development, website creation, and application development solutions. The company is praised for its efficiency, creativity, and collaborative spirit, with 100% of reviewers highlighting timely delivery and satisfaction with product outcomes. While some suggest a need for more proactive guidance, 90% of feedback notes their adaptability and strong alignment with client needs and values.
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UndisclosedUndisclosed10 - 49Roma, Italy
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Tmlab is a small Roma, Italy-based CRM consulting and SI company. Their services include CRM consulting and SI and Custom Software Development.
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UndisclosedUndisclosed10 - 49Indianapolis, IN
Services provided
Zinc Partners LLC is a CRM consulting and SI company founded in 2016. The agency provides CRM consulting and SI and Mobile App Development.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr50 - 249L'viv, UkraineServices provided
See all 60 projectsLeobit is a software development company specializing in AI and mobile application solutions, catering to diverse industry needs such as FinTech, IoT, and digital marketing. Reviews consistently praise their technical expertise, strategic partnership approach, and on-time delivery, with 100% of feedback highlighting their reliability and effective communication. Leobit’s ability to adapt to changing requirements and offer innovative solutions is universally recognized by their clients.
$25,000+$150 - $199 / hr50 - 249Minneapolis, MNServices provided
See all 36 projectsEmergent Software is a versatile IT solutions provider specializing in custom software development, cloud services, and IT support, with projects including Azure migrations and custom portal development. Reviews indicate a high level of client satisfaction, with 90% praising their project management, expertise, and responsiveness. Clients commend their ability to deliver tailored solutions while maintaining excellent communication and support.
$10,000+$25 - $49 / hr10 - 49Punjab, IndiaServices provided
See all 46 projectsQualhon Informatics Pvt. Ltd. is a versatile software development company excelling in digital solutions like custom software, web development, and digital marketing. Across numerous reviews, clients highlight their strong project management, timely delivery, and responsive communication. Approximately 90% of reviews emphasize their technical expertise and commitment to client success, indicating high satisfaction with their wide-ranging, innovative services.
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UndisclosedUndisclosed50 - 249Berlin, Germany
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Mobizcorp is a Berlin, Germany-based e-commerce development company. Launched in 2003, the team focuses on E-Commerce Development and UX/UI Design.
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UndisclosedUndisclosed10 - 49Clovelly Park, Australia
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Ennovative Pty Ltd is a CRM consulting and SI company founded in 2008. The small team specializes in CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Toronto, Canada
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APPSInvent Inc., a small CRM consulting and SI company, is located in Toronto, Canada. Their services include CRM consulting and SI and Digital Strategy.
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UndisclosedUndisclosed2 - 9Nashua, NH
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Hat-Trick Consulting is a CRM consulting and SI company launched in 2009. Their team provides CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Sao Paulo, Brazil
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SYS4B is a CRM consulting and SI company headquartered in Sao Paulo, Brazil. The team focuses on CRM consulting and SI.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a custom software development company known for delivering tailored solutions such as POS systems, HR software, CRM systems, and ERP platforms. With 100% positive feedback, reviewers emphasize their exceptional project management skills, timely delivery, and deep understanding of client needs. Notably, 80% of reviews highlight their ability to adapt to specific requirements and their commitment to quality, while all reviewers commend their professionalism and responsiveness.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 20 projectsNotch is a versatile technology company specializing in AI and software development, offering services such as web application creation, UI/UX design, and advanced data integration solutions. Their client feedback is overwhelmingly positive, with 100% of reviewers highlighting Notch's technical expertise, commitment to project success, and seamless integration with client teams. Notch's proactive communication and adaptability are repeatedly commended, creating strong partnerships and consistently exceeding client expectations.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in IT infrastructure improvements, network security, and consulting. The company consistently receives positive feedback, with 100% of reviewers praising their prompt problem-solving and proactive support. Clients highlight their exceptional project management skills and commitment to delivering efficient and dependable IT solutions.
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UndisclosedUndisclosed10 - 49München, Germany
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ECM consulting and SI company complon was launched in 2009. Headquartered in München, Germany, the team specializes in ECM consulting and SI.
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UndisclosedUndisclosed2 - 9Denver, CO
Services provided
Peak360 IT is a CRM consulting and SI and software development company in Denver, Colorado. Their services include CRM consulting and SI and Custom Software Development.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 41 projectsAccedia is a software development company with a strong focus on custom application development, integration, and IT project management. The firm is consistently praised for its project management excellence, timely delivery, and ability to integrate smoothly with client teams. Approximately 100% of reviewers highlight Accedia's technical expertise and adaptability, while 85% note their proactive communication and strategic alignment with client goals, leading to significant operational improvements and client satisfaction.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a specialized IT recruitment agency focusing on staff augmentation and consulting services, particularly in cybersecurity, software development, and technical leadership. Reviews indicate a 100% satisfaction rate, highlighting their professionalism, responsiveness, and ability to deliver high-quality candidates quickly. Impressively, 70% of reviewers appreciated their alignment with company culture and values, underscoring their role as a reliable and strategic partner.
Undisclosed< $25 / hr10 - 49Pune, IndiaServices provided
See all 22 projectsLogiQuad Solutions Private Limited is a multifaceted IT services company specializing in full-stack development, DevOps, and software engineering. Across various reviews, LogiQuad is praised for its technical expertise, project management, and proactive communication, leading to nearly 100% positive feedback. Approximately 90% of reviewers highlight their ability to deliver scalable, efficient solutions while maintaining excellent client relationships and communication.
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UndisclosedUndisclosed10 - 49Manhattan Beach, CA
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Cloudpointe is a CRM consulting and SI company established in 2017. The team provides CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Wayne, PA
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OpenGate Consulting is a Digital Strategy and CRM consulting and SI company. The team provides Digital Strategy and CRM consulting and SI, and the agency is based in Wayne, Pennsylvania.
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Featured
What are Featured Providers?
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 37 projectsDreamix is a versatile software development company specializing in custom software solutions, data management platforms, and DevOps services. Approximately 100% of reviewers praise their technical expertise, timely delivery, and exceptional communication. The company is noted for its strong cultural fit and value for cost, with no significant areas for improvement mentioned by clients.
$10,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 40 projectsBrights is a versatile software development company, skilled in building dashboards, mobile solutions, and AI-powered applications. Across their reviews, 100% of clients praised their project management and timely delivery. A recurring theme, mentioned in 80% of reviews, is their strong culture fit and commitment to quality, making them a reliable partner for complex technical projects.
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 3 projects99brightminds is an IT outsourcing and staff augmentation company, offering high-quality engineering talent and seamless collaboration. Reviewers highlight their reliability, professionalism, and strong cultural alignment, with 100% positive feedback emphasizing their prompt communication and successful project management. Clients appreciate their ability to enhance hiring processes and deliver cost-effective solutions, with no noted areas for improvement.
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UndisclosedUndisclosed2 - 9Sydney, Australia
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Top Tech Service is a CRM consulting and SI company based in Sydney, Australia. Launched in 2014, the team provides CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Denver, CO
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CRM consulting and SI company Elevation Solutions is in Denver, Colorado. The team specializes in CRM consulting and SI.
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UndisclosedUndisclosed2 - 9Cairo, Egypt
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Established in 2016, Cloudastick Systems, a small CRM consulting and SI company, is headquartered in Cairo, Egypt. Their team offers CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Toronto, Canada
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Desouza and Associates Inc. Is a small Toronto, Canada-based CRM consulting and SI company. Their services include CRM consulting and SI.
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UndisclosedUndisclosed2 - 9Seattle, WA
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Actus Consulting Group is a small Seattle, Washington-based CRM consulting and SI and custom software development company. Their services include CRM consulting and SI and Custom Software
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UndisclosedUndisclosed10 - 49Saint Helier, Jersey
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Established in 2016, Comnexa is a CRM consulting and SI company. The agency offers CRM consulting and SI.
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UndisclosedUndisclosed2 - 9Glen Allen, VA
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4Convergence is a CRM consulting and SI company established in 2007. The company provides CRM consulting and SI.
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UndisclosedUndisclosedFreelancerIrvine, CA
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A4 International, Inc. Is a CRM consulting and SI company. In Irvine, California, the company was launched in 2015. Their team specializes in CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Santos, Brazil
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Influence Technology is a Santos, Brazil-based CRM consulting and SI company. Their services include CRM consulting and SI and Custom Software Development.
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UndisclosedUndisclosed10 - 49Paris, France
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CRM Centric is a Paris, France-based CRM consulting and SI company. Their services include CRM consulting and SI.
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UndisclosedUndisclosed2 - 9Alexandria, VA
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MXA Solutions is a CRM consulting and SI company. The company is located in Alexandria, Virginia. Their services include CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Zwolle, Netherlands
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Cobra CRM, a CRM consulting and SI company, is located in Zwolle, Netherlands. The team specializes in CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Istanbul, Türkiye
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Ritmus is an Istanbul, Türkiye-based CRM consulting and SI and software development company. Launched in 2014, the team provides CRM consulting and SI and Custom Software Development.
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UndisclosedUndisclosed2 - 9Silver Spring, MD
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Saasinct Solutions is a CRM consulting and SI company. The team provides CRM consulting and SI and is headquartered in Silver Spring, Maryland.
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UndisclosedUndisclosed2 - 9Calgary, Canada
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Creative Sparq is a Calgary, Canada-based CRM consulting and SI company. The team offers CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Toronto, Canada
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Vigorate is an Email Marketing and CRM consulting and SI company launched in 2001. Their services include Email Marketing and CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Utrecht, Netherlands
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Headquartered in Utrecht, Netherlands, BRITE is a CRM consulting and SI company. The team specializes in CRM consulting and SI.
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UndisclosedUndisclosed2 - 9Prague, Czech Republic
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Advired is a small CRM consulting and SI and Business Consulting company based in Prague, Czech Republic. The team provides CRM consulting and SI and Business Consulting.
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UndisclosedUndisclosed10 - 49Ampney Crucis, England
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CRM consulting and SI company Performa IT is based in Ampney Crucis, England. The team focuses on CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Belo Horizonte, Brazil
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CRM consulting and SI company JFOX IT Partners is located in Belo Horizonte, Brazil. They offer CRM consulting and SI and were established in 2014.
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UndisclosedUndisclosed10 - 49Saint-Jacques-de-la-Lande, France
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BizKor is a CRM consulting and SI company. Launched in 2016, their team offers CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Melbourne, Australia
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Launched in 2015, Artisan Consulting is a CRM consulting and SI company. The team offers CRM consulting and SI.
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UndisclosedUndisclosed2 - 9Milwaukee, WI
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Better Partners is a CRM consulting and SI company. They were founded in 2010 and focus on CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Enschede, Netherlands
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Eshuis Accountants en Adviseurs, a business intelligence company, was launched in 1932. The team offers BI & big data consulting & SI and Commercial Financing and is located in Enschede,
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UndisclosedUndisclosed2 - 9Brackley, England
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CRM consulting and SI company Cloudtopia was established in 2015. The team provides CRM consulting and SI.
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UndisclosedUndisclosed2 - 9Belmont, CA
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BlackTab Solutions is a Belmont, California-based CRM consulting and SI company. Launched in 2015, the team focuses on CRM consulting and SI.
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UndisclosedUndisclosed2 - 9Aiken, SC
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CRM consulting and SI company Advance My Company offers CRM consulting and SI. They were founded in 2015.
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UndisclosedUndisclosed50 - 249Berlin, Germany
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EMPAUA is a midsize CRM consulting and SI and Business Consulting company. They specialize in CRM consulting and SI and Business Consulting and were launched in 2014.
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UndisclosedUndisclosed2 - 9Prague, Czech Republic
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Founded in 2013, Sprinx Consulting is a CRM consulting and SI company. Their team offers CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Bristol, England
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Desynit Limited is a CRM consulting and SI company launched in 2000. Their services include CRM consulting and SI and Mobile App Development.
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UndisclosedUndisclosed2 - 9
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CRM consulting and SI company Streamline Advisors provides CRM consulting and SI and Business Consulting. They are headquartered in Rye Beach, New Hampshire.
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UndisclosedUndisclosed2 - 9Bishops Stortford, England
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Founded in 2011, CRM Team Global is a CRM consulting and SI company. The team offers CRM consulting and SI and is headquartered in Bishops Stortford, England.
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UndisclosedUndisclosed2 - 9Winnipeg, Canada
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Launch CRM is a CRM consulting and SI company based in Winnipeg, Canada. The team provides CRM consulting and SI.
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UndisclosedUndisclosed10 - 49London, England
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Silver Lined Solutions is a CRM consulting and SI company. The London, England-based firm was founded in 2011. Their team specializes in CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Gainesville, FL
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Stony Point, Inc. Is a CRM consulting and SI company. Established in 2011, the company focuses on CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Frisco, TX
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Ventas Consulting is a CRM consulting and SI company. The Frisco, Texas-based team provides CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Glenelg, Australia
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Big Data Digital is a CRM consulting and SI company. The Glenelg, Australia-based firm provides CRM consulting and SI.
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UndisclosedUndisclosed2 - 9Greenacres, FL
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Launched in 2010, Yellow Brick Systems is a small CRM consulting and SI company. Their services include CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Sindelfingen, Germany
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Launched in 1992, logicline is a CRM consulting and SI and mobile app development company. The team focuses on CRM consulting and SI and Mobile App Development.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
38.7/40.019/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
45% IT Consulting55% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
38.7/40.019.4/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
37.3/40.017.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.3/40.020/20 Reviews8.3/10 Clients & Experience8.1/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$150 - $199 / hr50 - 249San Diego, CA
Ability to deliver
38.6/40.019/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
32.7/40.016.6/20 Reviews7.5/10 Clients & Experience8.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+$50 - $99 / hr250 - 999Gliwice, Poland
Ability to deliver
39.1/40.019.2/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
33.8/40.016.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
34.8/40.017.6/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
UndisclosedUndisclosed1,000 - 9,999
Ability to deliver
32.1/40.016.2/20 Reviews10/10 Clients & Experience5.9/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.4/40.017.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
32% IT Consulting68% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
39.9/40.020/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.9/40.018.2/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
36.9/40.017.8/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.