Home Call Centers Canada Quebec

Top Call Center Services & Voice Services in Quebec

Ratings Updated: January 26, 2025

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23 Companies

1 Leaders 15 Contenders

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Country: Canada

Province: Quebec

List of the Top Quebec Call Center Companies & Voice Services

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FlairsTech

4.6 8 reviews

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$5,000+

< $25 / hr

1,000 - 9,999

Montréal, Canada

Services provided

15% Call Center Services

20% IT Managed Services

15% Application Management & Support +4 services

15% Customer Service Outsourcing

15% Enterprise App Modernization

10% Custom Software Development

10% DevOps Managed Services

FlairsTech is a Call Center Services provider specializing in inbound and outbound call handling, customer support, and technical services. The company consistently receives positive feedback, with a 97% customer satisfaction rate mentioned by one reviewer. Clients commend their professionalism, adaptability, and alignment with company values, emphasizing their ability to integrate seamlessly with client teams and processes.

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Reviews mention Professional

FlairsTech has received consistently high praise for their professionalism, as highlighted by a client who noted the exceptional conduct of both management and employees. The feedback emphasized their serious approach to work while maintaining a personable demeanor, making them feel like an integral part of the client's team. Communication is also commended, with timely responses and proactive solutions contributing to an overall positive sentiment regarding their professional capabilities.

Call Center Services for Consumer Products & Services Co

5.0 Jul 15, 2024

Any time we had/have a need or concern, we receive answers, recommendations and solutions. Communication is great, and they constantly strive to improve and motivate their team, as well as offer ideas to improve things on our side. The professionalism across the board - from management and higher up contacts of course, but also with the employees and their interactions with our clients. They take their jobs seriously, yet are personable and friendly with our team - it doesn't feel like they are contractors - they are truly part of our team.

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Reviews mention High-quality work

Clients have consistently praised FlairsTech for delivering high-quality work, particularly in project management and support. One client highlighted the exceptional management skills of Ezz, who effectively aligns customer expectations and maintains transparency among stakeholders. The ability to scale resources as needed has also been commended, showcasing FlairsTech's adaptability. However, concerns regarding the retention of skilled developers indicate a need for improvement in this area, slightly tempering the overall positive sentiment.

Staff Augmentation for Software Company

3.5 May 24, 2023

Flairstech provides quality support and Project management resources. We can scale up and down depending on our requirement and it is easy to add and remove resources as per the requirement.

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Canada (5)

United States (3)

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Reviews mention Accessible

Clients have noted FlairsTech's accessibility, highlighting their consistent availability and responsiveness when needed. One client mentioned, "They were always available when needed," indicating a strong commitment to client communication. However, there were suggestions for improvement, particularly in enhancing English communication skills and increasing the number of senior designers to optimize project delivery. Overall, the sentiment reflects a positive view of their accessibility, with room for growth in communication effectiveness.

Graphic Design for Media Company

4.0 Jul 28, 2023

They were always available when needed, but the pace was slow for the first couple of months. It has improved since then with the designer getting used to the brand and style.

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CanadaDirect

4.0 2 reviews

$10,000+

< $25 / hr

250 - 999

Dorval, Canada

Services provided

52% Call Center Services

20% Back Office Outsourcing

15% Sales Outsourcing +1 service

13% Customer Service Outsourcing

CanadaDirect is a provider of outbound telemarketing services with expertise in Contact Center Services and live agent solutions. Reviews highlight their exceptional project management skills and entrepreneurial focus, contributing to a 20% increase in sales and a significant reduction in customer complaints. Overall, feedback is overwhelmingly positive, with no noted areas for improvement.

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1 of 1 Call Center Services reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Voice Services for Financial Services Marketing Company

5.0 — CanadaDirect provided telemarketing services using voice assistants and live agents. They called the existing customers and offered them the products they might be interested in. Read more

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VoIP.ms

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Terrebonne, Canada

Services provided

50% Call Center Services

50% Unified Communications Consulting & SI

Founded in 2007, VoIP.ms is an unified communications consulting & SI and answering service company. The midsize team specializes in unified communications consulting & SI and Call Center Services.
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Kewix Telecom

Not yet reviewed

Undisclosed

< $25 / hr

10 - 49

Montréal, Canada

Services provided

100% Call Center Services

Kewix Telecom is a telephone answering service. The firm is located in Montréal, Canada. Their services include Call Center Services.
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Omitri Solutions

Not yet reviewed

$5,000+

< $25 / hr

250 - 999

Montréal, Canada

Services provided

10% Call Center Services

10% Advertising

10% Back Office Outsourcing +7 services

10% Custom Software Development

10% Customer Service Outsourcing

10% Digital Strategy

10% Document Digitization & Management

10% Finance & Accounting Outsourcing (FAO)

10% IT Managed Services

10% Sales Outsourcing

Omitri Solutions is an Advertising company. Established in 2018, the team offers Advertising and Digital Strategy. The company is located in Montréal, Canada.
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Alteka

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Montréal, Canada

Services provided

39% Call Center Services

38% Back Office Outsourcing

23% Customer Service Outsourcing

Alteka, a large answering service, is based in Montréal, Canada. Their services include Call Center Services and Back Office Outsourcing.
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Nordia

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Laval, Canada

Services provided

70% Call Center Services

30% Customer Service Outsourcing

Nordia is a telephone answering service based in Laval, Canada. Launched in 1999, the team focuses on Call Center Services and Customer Service Outsourcing.
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IO Solutions

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Montreal, Canada

Services provided

100% Call Center Services

IO Solutions is an Alberton, Canada-based telephone answering service. They provide Call Center Services.
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VOXDATA

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Montréal, Canada

Services provided

52% Call Center Services

24% Customer Service Outsourcing

13% Back Office Outsourcing +1 service

11% Sales Outsourcing

VOXDATA is a call center service. They were established in 1995 and provide Call Center Services and Customer Service Outsourcing.
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Groupe Marketing International

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Laval, Canada

Services provided

50% Call Center Services

50% Back Office Outsourcing

Founded in 1998, Groupe Marketing International is a telephone answering service and Back Office Outsourcing company. Their services include Call Center Services and Back Office Outsourcing.
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AUX B2B

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Saint-Lambert, Canada

Services provided

30% Conversion Optimization

30% Sales Outsourcing

10% Content Marketing +3 services

10% Email Marketing

10% Recruitment Process Outsourcing

10% Social Media Marketing

Established in 2000, AUX B2B is a Conversion Optimization company. The team specializes in Conversion Optimization and Sales Outsourcing.
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Next Success

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Montréal, Canada

Services provided

25% Ecommerce Marketing

25% Logistics & Supply Chain Consulting

25% Marketing Strategy +1 service

25% Sales Outsourcing

Founded in 1995, Next Success is a small Marketing Strategy company. Their team specializes in Marketing Strategy and Logistics & Supply Chain Consulting.
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Gexel Telecom

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Montreal, Canada

Services provided

25% Call Center Services

42% Customer Service Outsourcing

33% Back Office Outsourcing

Gexel Telecom is a Customer Service Outsourcing company. They offer Customer Service Outsourcing and Back Office Outsourcing and were launched in 1998.
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LH Sales Consulting

Not yet reviewed

$5,000+

Undisclosed

2 - 9

Westmount, Canada

Services provided

65% Business Consulting

25% Email Marketing

10% Sales Outsourcing

LH Sales Consulting is a Business Consulting company. They focus on Business Consulting and Email Marketing and are located in Westmount, Canada and Westmount, Canada.
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FastTalent

5.0 1 review

Undisclosed

< $25 / hr

50 - 249

Montréal, Canada

Services provided

30% Call Center Services

30% Customer Service Outsourcing

20% Back Office Outsourcing +1 service

20% Sales Outsourcing

We provide businesses with turnkey customer service outsourcing solutions, enabling you to scale efficiently and focus on growth. Our expert remote agents, based in Mexico, deliver exceptional
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MetCredit

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Montréal, Canada

Services provided

100% Call Center Services

MetCredit is a phone answering service established in 1973. Their team focuses on Call Center Services.
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Prime CS

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Montreal, Canada

Services provided

50% Call Center Services

50% Back Office Outsourcing

Small answering service and Back Office Outsourcing company Prime CS, is located in Montreal, Canada. Their services include Call Center Services and Back Office Outsourcing.
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Suite Excel Collections

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Montréal, Canada

Services provided

100% Call Center Services

Small answering service Suite Excel Collections, is based in Toronto, Canada and Montréal, Canada. The team focuses on Call Center Services.
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S2M-group

4.7 11 reviews

$10,000+

$25 - $49 / hr

50 - 249

Montréal, Canada

Services provided

65% Sales Outsourcing

25% Marketing Strategy

10% Other Marketing

S2M-group is a B2B lead generation and account-based marketing company, known for its ability to generate high-quality leads and foster strong partnerships with its clients. Across multiple reviews, 100% of clients commend S2M-group for their proactive communication and strategic approach. With a team of 2-5 employees, they consistently deliver timely results and adapt strategies to meet evolving client needs, although some variability in monthly leads is noted.

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Reviews mention Understands the needs of their clients

S2M-group has received positive feedback regarding their understanding of client needs. One client highlighted their impressive ability to quickly grasp the ideal customer profile and connect with decision-makers. Another noted S2M's responsiveness and adaptability, particularly in addressing initial project challenges by proposing effective solutions. Overall, clients appreciate S2M-group's proactive communication and strategic alignment, reflecting a strong commitment to meeting client objectives.

Digital Marketing for Financial Technology Company

4.5 Apr 27, 2023

The kick-off was structured, with little input needed from us. Communication always responds to our needs and takes the initiative on strategy. S2M delivered all discussed reports on time and met all objectives while sharing valuable market intelligence.

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Email Marketing Campaign for Data Marketing Co

4.0 Mar 17, 2023

Initially, we had a few issues because the project didn't launch properly. However, when S2M-group realized the project wasn't going as well, they came to us with solutions and sent us some strategy ideas, which worked well in the end. I’m most impressed with S2M-group’s understanding of our product and unique selling point.

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Reviews mention Collaborative

The overall sentiment regarding collaboration with S2M-group is highly positive. Clients noted their proactive communication and responsiveness, with one stating, "It was a very collaborative relationship." Another client highlighted the structured kick-off and the initiative taken by S2M to adapt to changing strategies, emphasizing that their calls were collaborative and value-adding. Both reviews reflect a strong partnership where S2M-group consistently kept clients informed and engaged throughout the project.

Branding & Marketing for Communications Company

5.0 Jun 19, 2023

Great - very proactive. We were always kept informed of the project progress and they always had great ideas to improve results. It was a very collaborative relationship.

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Digital Marketing for Financial Technology Company

4.5 Apr 27, 2023

Communication always responds to our needs and takes the initiative on strategy. Flexibility based on our changing strategy. Reporting was thorough - calls were collaborative and value-adding.

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Reviews mention Customized support

Clients have expressed high satisfaction with S2M-group's customized support, highlighting their tailored approach to lead generation that effectively met specific needs. One client noted S2M's commitment to open communication through weekly reports and biweekly alignment calls, ensuring transparency and prompt responses to concerns. The ability to adapt and improve processes quickly in response to client feedback was also praised, reinforcing the overall positive sentiment towards their customized support.

Lead Generation for Software Company

5.0 May 22, 2023

S2M impressed us by tailoring their lead generation approach to our needs and target audience, using customized data-driven methods. They worked closely with us as a team and generated high-quality leads through an excellent qualification process and kept us informed through the comprehensive meeting form.

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Reviews mention Great project management

Clients have expressed strong satisfaction with S2M-group's project management, noting their effective communication through weekly reports and biweekly calls. One client highlighted that S2M delivered all key deliverables on time and promptly addressed any concerns. Their tailored approach to lead generation and commitment to transparency were particularly impressive, showcasing their ability to align closely with client needs and ensuring project success.

Lead Generation for Software Company

5.0 May 22, 2023

S2M's project management was effective, and they consistently communicated with us through bi-weekly alignment calls, weekly reports, and emails to ensure transparency throughout the project. Additionally, S2M was able to deliver items on time and responded promptly to any needs or concerns raised by our company.

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Transworld Systems Canada Inc.

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Montréal, Canada

Services provided

35% Call Center Services

35% Funding & Investment

30% Back Office Outsourcing

Headquartered in Toronto, Canada and Montréal, Canada, Transworld Systems Canada Inc. Is a small phone answering service. Their services include Call Center Services and Funding & Investment.
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Contact Point 360

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Montréal, Canada

Services provided

41% Call Center Services

29% Customer Service Outsourcing

19% Back Office Outsourcing +1 service

11% Sales Outsourcing

Contact Point 360, a call center company, was founded in 2007. The agency specializes in Call Center Services and Customer Service Outsourcing, and is midsize.
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OPTIMA

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Montréal, Canada

Services provided

75% Call Center Services

25% Sales Outsourcing

Midsize telephone answering service OPTIMA, is based in Toronto, Canada and Whitby, Canada. Their services include Call Center Services and Sales Outsourcing.
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Webhelp

Not yet reviewed

Undisclosed

Undisclosed

10,000+

Montréal, Canada

Services provided

23% Call Center Services

33% Customer Service Outsourcing

15% Sales Outsourcing +17 services

5% Back Office Outsourcing

5% Business Consulting

5% Finance & Accounting Outsourcing (FAO)

1% AI Development

1% BI & Big Data Consulting & SI

1% CRM Consulting and SI

1% Custom Software Development

1% Digital Strategy

1% Graphic Design

1% HR Consulting

1% Mobile App Development

1% Transcription

1% Translation

1% UX/UI Design

1% Unified Communications Consulting & SI

1% Web Design

1% Web Development

Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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Focus

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Clutch Leaders Matrix

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1 CanadaDirect

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 1 Quebec Call Center Companies & Voice Services

CanadaDirect

$10,000+

< $25 / hr

250 - 999

Dorval, Canada

Ability to deliver

31.6/40.0

16.2/20 Reviews

8.8/10 Clients & Experience

6.6/10 Market Presence

Service focus

52% Call Center Services

15% Sales Outsourcing

33% Other

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VoIP.ms

Undisclosed

Undisclosed

50 - 249

Terrebonne, Canada

Ability to deliver

5.8/40.0

0/20 Reviews

0/10 Clients & Experience

5.8/10 Market Presence

Service focus

50% Call Center Services

50% Other

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Kewix Telecom

Undisclosed

< $25 / hr

10 - 49

Montréal, Canada

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

100% Call Center Services

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Omitri Solutions

$5,000+

< $25 / hr

250 - 999

Montréal, Canada

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

10% Call Center Services

10% Sales Outsourcing

80% Other

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Alteka

$1,000+

< $25 / hr

1,000 - 9,999

Montréal, Canada

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

39% Call Center Services

61% Other

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Nordia

$1,000+

< $25 / hr

1,000 - 9,999

Laval, Canada

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

70% Call Center Services

30% Other

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IO Solutions

$1,000+

< $25 / hr

250 - 999

Montreal, Canada

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Call Center Services

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VOXDATA

$1,000+

< $25 / hr

250 - 999

Montréal, Canada

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

52% Call Center Services

11% Sales Outsourcing

37% Other

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Groupe Marketing International

Undisclosed

Undisclosed

50 - 249

Laval, Canada

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

50% Call Center Services

50% Other

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AUX B2B

Undisclosed

Undisclosed

10 - 49

Saint-Lambert, Canada

Ability to deliver

4.9/40.0

0/20 Reviews

0/10 Clients & Experience

4.9/10 Market Presence

Service focus

30% Sales Outsourcing

70% Other

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Next Success

Undisclosed

Undisclosed

2 - 9

Montréal, Canada

Ability to deliver

6.3/40.0

0/20 Reviews

0/10 Clients & Experience

6.3/10 Market Presence

Service focus

25% Sales Outsourcing

75% Other

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Gexel Telecom

$1,000+

< $25 / hr

250 - 999

Montreal, Canada

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

25% Call Center Services

75% Other

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LH Sales Consulting

$5,000+

Undisclosed

2 - 9

Westmount, Canada

Ability to deliver

5.8/40.0

0/20 Reviews

1.8/10 Clients & Experience

4/10 Market Presence

Service focus

10% Sales Outsourcing

90% Other

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FastTalent

Undisclosed

< $25 / hr

50 - 249

Montréal, Canada

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

30% Call Center Services

20% Sales Outsourcing

50% Other

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MetCredit

$1,000+

< $25 / hr

50 - 249

Montréal, Canada

Ability to deliver

5.6/40.0

0/20 Reviews

0/10 Clients & Experience

5.6/10 Market Presence

Service focus

100% Call Center Services

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Prime CS

Undisclosed

Undisclosed

2 - 9

Montreal, Canada

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

50% Call Center Services

50% Other

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Sales Outsourcing
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Top Call Center Services & Voice Services in Quebec

List of the Top Quebec Call Center Companies & Voice Services

Reviews mention Professional

Call Center Services for Consumer Products & Services Co

Reviews mention High-quality work

Staff Augmentation for Software Company

Reviews mention Accessible

Graphic Design for Media Company

Voice Services for Financial Services Marketing Company

Reviews mention Understands the needs of their clients

Digital Marketing for Financial Technology Company

Email Marketing Campaign for Data Marketing Co

Reviews mention Collaborative

Branding & Marketing for Communications Company