Top Call Center Services & Voice Services in Laval

Ratings Updated: May 15, 2026

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Featured

What are Featured Providers?
Hugo Inc.

5.0 28 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Laval, Canada

Services provided

20% Call Center Services

25% Customer Service Outsourcing

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.

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Reviews mention Exceeds expectations
Clients express high satisfaction with Hugo's services, often noting that their expectations were exceeded. One client highlighted a 30% increase in website traffic and a 25% rise in qualified leads, attributing these successes to Hugo's effective strategies. Another client praised their exceptional multilingual support and timely delivery, stating that Hugo's commitment to understanding company culture significantly enhanced collaboration. Overall, clients commend Hugo for their professionalism, adaptability, and impactful contributions to their business objectives.

Digital Marketing, SMM & SEO for Software Solutions Company

5.0 Dec 8, 2023

Hugo's project management was exemplary throughout our engagement. They consistently delivered project milestones on time, demonstrating a strong commitment to timelines and deadlines. Their proactive approach to communication and responsiveness to our needs played a crucial role in the project's success. In instances where adjustments were needed, Hugo's team displayed flexibility and a solutions-oriented mindset, ensuring that our specific requirements were not only met but often exceeded.
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Multilingual Customer Support for Beverage Company

5.0 Aug 22, 2023

I'm delighted to share my exceptional experience working with Hugo, our trusted outsourcing partner. Their commitment to delivering items on time has been truly remarkable. Hugo seamlessly adapted to our needs, ensuring every delivery was punctual and hassle-free. It's been a pleasure collaborating with a team that not only met our expectations but consistently exceeded them. Hugo's exceptional service, adaptability, and reliability make them an outstanding partner.
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3 of 3 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Back Office Outsourcing for E-Commerce Co
5.0 — Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted Read more
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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Helpware CX

4.8 47 reviews
Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Laval, Canada

Services provided

20% Call Center Services

50% Customer Service Outsourcing

10% Back Office Outsourcing +2 services

10% Content Moderation Services

10% Data Annotation Services

Helpware is a specialized provider of customer care services, offering expertise in both inbound and outbound call center operations. The company consistently receives high praise for its ability to customize solutions, leading to seamless integration with clients' needs. Approximately 80% of reviewers highlight Helpware's proactive approach and strong project management skills, while 90% emphasize its cultural and operational alignment with client goals, reflecting an overall positive reception.

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Reviews mention Adaptable
Overall, client feedback on Helpware highlights their adaptability as a significant strength. One client noted their impressive capability to adjust to evolving project requirements, stating, "Helpware has done an excellent job of adapting to those changes." Another client emphasized their remarkable ability to scale resources quickly, achieving a target of 500 agents per day. This consistent adaptability has led to successful outcomes across various projects, reinforcing Helpware's reputation as a responsive and flexible partner.

Video Labeling For IoT Company

5.0 Oct 3, 2022

We are a technology company, and our software and products are constantly changing and evolving. Helpware has done an excellent job of adapting to those changes, which is a testament to how great their leadership and project management teams are.
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Call Center Services for Food & Beverage Company

5.0 Aug 10, 2020

I was most impressed by their company culture and adaptability.
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17 of 21 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Digital Government Partner
5.0 — Helpware provides call center services for a digital government partner. They offer resources to assist the public on phones and email by responding to inbound calls and reviewing applications. Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

What Clients Have Said
Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.
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More responsive than most other service providers

Helpware CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Select VoiceCom

4.8 9 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Laval, Canada

Services provided

30% Call Center Services

30% Customer Service Outsourcing

10% Back Office Outsourcing +3 services

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Sales Outsourcing

Select VoiceCom is a provider of Contact Center Services, specializing in customer support, telephonic support, and telemarketing services. Reviews indicate a strong cultural fit with clients, highlighted by impressive communication and project management skills. Notably, Select VoiceCom achieved a 35% increase in customer satisfaction and a 25% boost in sales conversions. Positive feedback predominates, with no significant areas for improvement highlighted by clients.

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Reviews mention Timely
Overall sentiment regarding timeliness at Select VoiceCom is highly positive. Clients commend the company's ability to deliver on time and manage projects efficiently, with one client noting, "They always deliver on time and exceed our expectations." Another client highlighted their impressive capacity to handle multiple complex projects simultaneously without delays, stating, "They maintained a seamless workflow without any missed deadlines." This consistent reliability reflects Select VoiceCom's commitment to client satisfaction.

Back Office & Sales Outsourcing for Photography Studio

5.0 Feb 7, 2025

SVC are extremely reliable when it comes to project management. They always go above and beyond for us, whether it's recruitment, campaign management, HR or training. They always deliver on time and exceed our expectations.
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Industry Experience

Select VoiceCom exhibits strong capabilities across various industries, including Media, Business Services, Advertising & Marketing, Pharmaceuticals, Financial Services, and Legal. Clients commend their reliability, project management, and the ability to deliver measurable results, such as increased sales and improved customer service. Overall, feedback suggests a positive sentiment, particularly in the Financial Services and Legal sectors, where their attention to quality and client needs is highlighted as a key strength.
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Media Business services Advertising & marketing Pharmaceuticals Other industries Legal Financial services

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Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1)

What Clients Have Said
Clients express a strong sentiment regarding Select VoiceCom's cost-effectiveness and value for money, often highlighting it as a key reason for their selection. One client noted it offered 'good value for cost,' and another mentioned the 'high ratings' and 'great culture fit' that justified their investment. Overall, feedback indicates that Select VoiceCom consistently delivers results that exceed expectations, making them a reliable partner for various business needs.
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United States (7) Australia (1)

This provider is fluent in 1 language:

English

This provider is available in 1 time zone:

Eastern Standard Time (EST)

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FlairsTech

4.6 10 reviews

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Premier Verified

$50,000+

< $25 / hr

1,000 - 9,999

Montréal, Canada

Services provided

15% Call Center Services

20% IT Managed Services

15% Application Management & Support +4 services

15% Custom Software Development

15% Customer Service Outsourcing

10% AI Development

10% Enterprise App Modernization

FlairsTech is a Contact Center Services provider, excelling in customer support, technical support, and telephonic support services. Reviews highlight their ability to significantly improve call capture rates and customer satisfaction, with over 90% success in call handling. Clients appreciate their professionalism, adaptability, and alignment with company values, with 100% positive feedback on their value for money and team integration.

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Reviews mention Flexible
Client feedback indicates a strong sentiment of flexibility regarding FlairsTech's services. One CEO highlighted their ability to adapt to customer needs and ramp up teams quickly during transitions. A Digital Data Analyst noted their impressive flexibility and value contribution, while a Senior Director emphasized their capacity to find candidates swiftly and provide backup resources. Overall, reviews consistently reflect a positive perception of FlairsTech's adaptability and responsiveness to client requirements.

Graphic Design for Media Company

4.0 Jul 28, 2023

We were impressed with their flexibility and the value they contributed.
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Customer Success Management Service for Software Company

5.0 Apr 12, 2023

Flexibility in finding candidates quickly and having back ups in the wing should we need resource quickly. The dedication of their people is also very impressive.
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Customer Service Outsourcing for Travel Agency

5.0 Jun 14, 2024

Flairstech is very flexible and able to adapt to its customers needs. Moreover, FlairsTech has a strong culture of innovation and getting things done, which is aligned with our company culture.
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Average Project Cost Breakdown

$200,000 to $999,999 (2) Less than $10,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Client feedback on FlairsTech consistently highlights their competitive pricing and strong value for money. One client noted that FlairsTech 'fit our budget' and provided 'good value for cost,' while another emphasized their 'unique pricing model' which aligned well with budgetary needs. Overall sentiment reflects satisfaction with the cost-effectiveness of their services, with clients appreciating the quality delivered relative to the investment made.
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More responsive than most other service providers

FlairsTech is responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Review Rating from Clients

4.4/5.0

Quality

4.5

Schedule

4.5

Cost

4.5

Willing to Refer

4.6

Montreal-based clients praise FlairsTech for their expertise in software development, database management, and support services, delivering complex projects with improved performance and fewer bugs. They value the team's technical know-how, careful planning, and flexible, culturally aligned approach, ensuring timely delivery and high-quality results.
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ContactPoint 360

4.8 6 reviews
Premier Verified

$1,000+

$25 - $49 / hr

1,000 - 9,999

Montréal, Canada

Services provided

41% Call Center Services

29% Customer Service Outsourcing

19% Back Office Outsourcing +1 service

11% Sales Outsourcing

ContactPoint 360 is a global customer experience and outsourcing company offering a range of Contact Center Services, including Inbound and Outbound Call Center, Customer Support Services, and back-office operations. Reviews highlight their strong project management, quick scalability, and outstanding customer service, with 100% of reviewers noting improved customer satisfaction and response times. Their adaptability and alignment with client processes stand out.

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Reviews mention Collaborative
Clients highlighted a strong sentiment of collaboration with ContactPoint 360, noting their flexibility and adaptability to internal workflows. One client remarked that the team operated as an extension of their own, enhancing communication and project management. They appreciated the organized approach, timely deliverables, and responsive adjustments to needs. Overall, the feedback reflects a positive collaborative experience, with only minor suggestions for improvement in reporting detail.

Back-Office/Customer Service Outsourcing for Software Dev Co

5.0 Jan 12, 2026

Their flexibility and willingness to adapt to our workflows stood out. They felt collaborative and operated more like an extension of our internal team. This approach fostered a seamless integration, enhancing the overall efficiency of the project.
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3 of 4 reviews are 5 stars

2 new reviews for Call Center Services services

Less than $10,000 avg. project cost

Reviewed 4 times in the past 6 months
In the past six months, ContactPoint 360 has received positive feedback for their effective customer support and project management. Clients noted improvements in response times, customer satisfaction, and operational efficiency. For instance, one client highlighted their commitment to quality and seamless integration with internal teams. While some suggested more detailed performance reporting, overall sentiment reflects strong satisfaction with their services and adaptability to client needs.
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Industry Experience

ContactPoint360 has demonstrated expertise across automotive, advertising & marketing, and consumer products industries. Feedback highlights their strengths in improving customer support response times, enhancing operational efficiency, and providing a seamless integration with internal teams. Overall sentiment is highly positive, with clients praising their professionalism, proactive project management, and ability to scale quickly while maintaining quality. This provider is particularly well-suited for companies looking to enhance customer experience and streamline back-office operations.
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Advertising & marketing Automotive Consumer products & services

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Montréal, Canada

35075 Rue de Sorel, 4th Floor Montréal
Montréal, Canada H4P
201 - 250

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Featured

What are Featured Providers?
six eleven global services

4.8 10 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Laval, Canada

Services provided

40% Call Center Services

30% Back Office Outsourcing

30% Customer Service Outsourcing

Six Eleven Global Services is a customer support services provider specializing in call handling and customer service operations. The company has garnered positive feedback, with reviewers highlighting their exceptional responsiveness and alignment with company values. A significant 100% of reviewers commend their swift one-hour response times and the cultural fit, without any noted areas for improvement.

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Reviews mention Easy to work with
Clients consistently express that working with six eleven global services is a seamless experience. One reviewer highlighted the ease of communication, noting their support in English and the local language, enhancing collaboration. Another emphasized their responsiveness and friendly demeanor, stating that the team is always available when needed. Overall, the sentiment reflects a strong appreciation for six eleven's commitment and accessibility, making them a reliable partner for ongoing projects.

BPO Services for Telecommuniactions & IT Services Company

4.5 Feb 15, 2023

Working with six eleven is very easy. They’re very responsive and friendly, and they’re always there for us when we need them. Their entire team, including their CEO, is very communicative and provides fast responses.
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1 of 1 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for E-Commerce Company
5.0 — Six eleven global services provides call center services to help an e-commerce company communicate with their customers. The vendor's team asks the end customers about their product experience. Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (2) $200,000 to $999,999 (2) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally express satisfaction with the cost-effectiveness and value for money provided by Six Eleven Global Services. Feedback highlights that their pricing aligns with client budgets while delivering high-quality services. One client noted, 'Pricing fits our budget; good value for cost,' while another emphasized, 'They provide excellent support' and maintain project accuracy over 95%. Overall, the sentiment reflects that clients perceive Six Eleven as a reliable partner that balances quality and affordability.
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More responsive than most other service providers

six eleven global services is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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SupportYourApp

4.8 82 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Laval, Canada

Services provided

25% Call Center Services

35% Customer Service Outsourcing

20% AI Agents +2 services

15% Back Office Outsourcing

5% Data Annotation Services

SupportYourApp is a provider of Contact Center Services, specializing in Customer Support Services including Inbound Call Center and Telephonic Support. The company is highly praised for delivering reliable and multi-channel support, with 100% of reviews commending their timely project management and professional communication. Clients consistently highlight SupportYourApp's flexibility and capacity to scale support operations efficiently.

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Reviews mention Dedicated
The sentiment surrounding SupportYourApp's dedication is overwhelmingly positive. Clients consistently highlight the team's commitment to providing high-quality support and their proactive approach. For instance, one client noted the 'tenacity in handling and reducing a growing backlog,' while another emphasized the 'dedication to helping us achieve our goals.' Overall, clients appreciate the consistent and reliable support, which has led to improved customer satisfaction and retention.

L2 Technical Support for EdTech Firm

5.0 Nov 17, 2025

Currently, our customer support is managed by one dedicated agent. This has enabled us to maintain coverage during night hours and manage workload effectively. We are particularly impressed with the dedication and performance of our current agent. His contribution has been invaluable, and we were so appreciative of his work that we invited him to visit our headquarters to meet in person.
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Customer Service Outsourcing for Software Development Co

5.0 Jan 13, 2026

We appreciate the team’s tenacity in handling and reducing a growing backlog, consistently demonstrating dedication and proactive support.
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9 of 12 reviews are 5 stars

2 new reviews for Call Center Services services

$200,000 – $999,999 avg. project cost

Reviewed 12 times in the past 6 months
Recent client feedback on SupportYourApp reveals a polarized sentiment. While some clients commend the team for their responsiveness, operational excellence, and ability to effectively manage customer support, others express dissatisfaction with service quality and ownership. Notably, one client reported an increase in resolved tickets from 15 to 40 per month, while another criticized the lack of accountability, stating the service led to increased internal workload. Overall, the company demonstrates strong project management but requires improvements in consistency and proactive communication.
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30 of 33 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Water & Energy Metering Company
5.0 — SupportYourApp provides customer care services for a water and energy metering company. The team answers first-level questions, handles hotline calls, and provides TeamViewer problem-solving. Read more
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Industry Experience

SupportYourApp has received positive feedback across diverse industries, including Information Technology, Retail, Financial Services, and Education. Clients praised their expertise in customer support, quick response times, and the ability to scale services efficiently. However, the retail sector reported mixed results, highlighting issues with accountability and coverage. Overall, SupportYourApp is well-suited for tech-driven, customer-centric environments where quality support and operational flexibility are critical.
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Non-profit Consumer Products eCommerce HVAC Healthcare Telecommunications Arts, entertainment & music Research Transportation Other Industry Social Networking Hospitality & leisure Business services Gaming Software Education IT Services Energy & natural resources Financial services Manufacturing Fitness Wellness & Fitness Advertising & marketing Other industries Information technology Retail

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Simply Contact

4.8 26 reviews
Verified

$1,000+

< $25 / hr

250 - 999

Serves Laval, Canada

Services provided

35% Call Center Services

55% Customer Service Outsourcing

10% Back Office Outsourcing

Simply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.

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Industry Experience

Simply Contact has demonstrated expertise across multiple industries, including Information Technology, Financial Services, Software, Education, Advertising & Marketing, and Retail. Clients consistently highlight their strengths in providing efficient customer support, adaptability, and multilingual services. Positive feedback reflects enhanced customer satisfaction, increased resolution speeds, and tailored solutions across sectors. Overall sentiment is particularly favorable within IT and Software, indicating a strong fit for businesses seeking reliable customer service and support.
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Software Information technology Financial services Education Advertising & marketing IT Services Arts, entertainment & music Retail Hospitality & leisure Human Resources Business services Telecommunications

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Average Project Cost Breakdown

$10,000 to $49,000 (6) $1,000,000 to $9,999,999 (4) $50,000 to $199,999 (3)

What Clients Have Said
Overall, feedback regarding Simply Contact's cost and value for money is largely positive. Clients frequently noted that their pricing fits within budget constraints while delivering high-quality service. For instance, a marketing manager highlighted 'good value for cost,' and a CEO mentioned that Simply Contact 'met our expectations' regarding pricing strategies. However, some reviews suggested room for improvement in their pricing strategy. Overall, clients find them reliable and responsive, making them a cost-effective choice for customer support solutions.
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Ukraine (8) United States (7) England (4) Israel (1) Italy (1) Latvia (1) Philippines (1)

This provider is fluent in 13 languages:

Arabic

Czech

Dutch

English

French

German

Italian

Polish

Romanian

Russian

Slovakian

Spanish

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Direct Objective Consulting

4.8 6 reviews
Premier Verified

$1,000+

$150 - $199 / hr

2 - 9

Montreal, Canada

Services provided

15% Account-Based Marketing

14% Sales Outsourcing

13% Demand Generation Marketing +8 services

11% Search Engine Optimization

9% AI Agents

8% Conversion Optimization

8% Public Relations

7% Digital Strategy

5% BI & Big Data Consulting & SI

5% Business Consulting

5% Generative AI

Direct Objective Consulting is a strategic marketing and consulting firm specializing in services such as market positioning, communication strategies, and digital marketing. They are highly praised for their strategic depth, project management, and ability to deliver actionable results, with 100% of reviews highlighting their expertise and collaborative approach. Clients commend their ability to immerse in businesses, providing tailored solutions that align with specific needs.

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Reviews mention Creative
Clients express a highly positive sentiment regarding the creativity of Direct Objective Consulting. One client noted Gil's 'knowledgeable and creative' ideas, emphasizing the quality and timeliness of deliverables. The firm is recognized for its client-focused approach, with particular praise for Gil's commitment to aligning strategies with client needs. Overall, the feedback highlights a strong appreciation for the innovative solutions provided, reinforcing the company's reputation for creativity in their projects.

Website & Marketing Strategy for IT Project Manager

4.5 Jan 27, 2020

We were very pleased with Direct Objective Consulting’s results, approach, and strategy. I think Gil is a professional who’s very knowledgeable and creative with his ideas. The deliverables were always on time, within budget, and of good quality.
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1 of 1 reviews is 5 stars

$200,000 – $999,999 avg. project cost

Reviewed 1 time in the past 6 months
Over the past six months, clients have praised Direct Objective Consulting for their strategic depth and practical execution. One client highlighted Gil's unique ability to immerse himself in their business, turning complex challenges into actionable strategies. The team was commended for their collaborative approach, timely delivery, and strong focus on outcomes. Overall, the sentiment is overwhelmingly positive, with clients expressing confidence in recommending Direct Objective as a trusted marketing partner.
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Industry Experience

Direct Objective Consulting has demonstrated expertise across various industries, including Non-profit, Information Technology, Business Services, and B2B Software. Clients commend their strategic depth, practical execution, and ability to deliver actionable insights tailored to specific industry needs. Overall sentiment is highly positive, highlighting their collaborative approach, effective project management, and strong outcomes, making them a suitable partner for organizations seeking strategic marketing and business development support.
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Information technology Nonprofit IT Services Business services Other industries Non-profit

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Review Rating from Clients

4.8/5.0

Quality

4.8

Schedule

4.8

Cost

4.4

Willing to Refer

4.8

Montreal-based clients highlight Direct Objective Consulting's expertise in market research, strategic positioning, and digital marketing for IT and telecom projects. They deliver comprehensive solutions, including web development, PR, and market analysis, with a focus on clear communication, timely delivery, and valuable insights. Their deep B2B knowledge impresses local clients.
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Pathway Communications

Not yet reviewed
Verified

$1,000+

$150 - $199 / hr

50 - 249

Montréal, Canada

Services provided

30% Call Center Services

35% IT Managed Services

20% Cybersecurity +1 service

15% Cloud Consulting & SI

IT managed services company Pathway Communications is in Markham, Canada and Victoria, Canada. Their services include IT managed services and Call Center Services.
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Montréal, Canada

204 Rue Notre-Dame Ouest
Montréal, Canada H2Y 1T3
2 - 5

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CanadaDirect

4.0 2 reviews

$10,000+

< $25 / hr

250 - 999

Dorval, Canada

Services provided

52% Call Center Services

20% Back Office Outsourcing

15% Sales Outsourcing +1 service

13% Customer Service Outsourcing

CanadaDirect is a provider of outbound telemarketing services with expertise in Contact Center Services and live agent solutions. Reviews highlight their exceptional project management skills and entrepreneurial focus, contributing to a 20% increase in sales and a significant reduction in customer complaints. Overall, feedback is overwhelmingly positive, with no noted areas for improvement.

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Industry Experience

CanadaDirect demonstrates significant expertise in the Advertising & Marketing industry, particularly in providing outbound telemarketing services with live agents and voice assistance. Clients report a marked increase in sales and a decrease in customer complaints, highlighting the company's strong project management and compliance focus. Their entrepreneurial approach and superior performance relative to competitors make them an excellent choice for companies in need of effective customer engagement solutions.
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Advertising & marketing

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients have consistently noted CanadaDirect's exceptional value for money, particularly in the context of their extensive telemarketing services. One client highlighted an annual investment of $3,000,000–$5,000,000, resulting in a 20% sales increase and a significant reduction in customer complaints. Feedback emphasizes their superior performance compared to competitors, with one client stating they are the best vendor they've ever worked with, reinforcing the perception of high value relative to cost.
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1 of 1 Laval-based review is 5 stars

$1,000,000 – $9,999,999 avg. project cost for Call Center Services services in Laval

Call Center Services project highlight

Voice Services for Financial Services Marketing Company
5.0 — CanadaDirect provided telemarketing services using voice assistants and live agents. They called the existing customers and offered them the products they might be interested in. Read more
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Sybrid Private Limited

4.5 1 review

Undisclosed

Undisclosed

1,000 - 9,999

Montréal, Canada

Services provided

15% Call Center Services

15% IT Managed Services

10% Branding +13 services

5% AI Agents

5% AI Development

5% API Development

5% Business Consulting

5% Cybersecurity

5% Digital Asset Management

5% Ecommerce Marketing

5% Pay Per Click

5% Social Media Marketing

5% UX/UI Design

5% Web Development

3% Content Marketing

2% Search Engine Optimization

Sybrid Private Limited is a digital services company specializing in e-commerce support, digital marketing, and SEO. Reviewers highlight successful outcomes such as a 20% increase in online sales and organic traffic, alongside a 3.2x return on ad spend. Clients commend Sybrid Private Limited for their cooperative and supportive approach, with no significant areas for improvement noted.

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Industry Experience

Sybrid Private Limited has demonstrated expertise primarily in the eCommerce sector, providing comprehensive services including web development, digital marketing, and SEO. Feedback highlights their ability to significantly enhance online storefronts, resulting in a 20% increase in sales and organic traffic. Clients appreciate their cooperative approach and effective communication. Overall, their strengths lie in driving sales growth and optimizing online visibility, making them a strong candidate for eCommerce projects.
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eCommerce

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients generally perceive Sybrid Private Limited as providing good value for money, particularly noting a 20% increase in online sales and significant improvements in organic traffic and ad spend returns. One client highlighted their cooperative and supportive nature, while another praised the timely delivery of services. Overall sentiment indicates satisfaction with the cost-effectiveness of their digital marketing and e-commerce solutions.
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Montréal, Canada

560 rue Jacques-Bizard suite 105-A, Montreal, Quebec, Canada H9C 2H2
Montréal, Canada H9C 2H2
10 - 15

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Webhelp

Not yet reviewed

Undisclosed

Undisclosed

10,000+

Montréal, Canada

Services provided

23% Call Center Services

33% Customer Service Outsourcing

15% Sales Outsourcing +17 services

5% Back Office Outsourcing

5% Business Consulting

5% Finance & Accounting Outsourcing (FAO)

1% AI Development

1% BI & Big Data Consulting & SI

1% CRM Consulting and SI

1% Custom Software Development

1% Digital Strategy

1% Graphic Design

1% HR Consulting

1% Mobile App Development

1% Transcription

1% Translation

1% UX/UI Design

1% Unified Communications Consulting & SI

1% Web Design

1% Web Development

Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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Montréal, Canada

880 Rue Roy Est
Montréal, Canada H2L 1E6
2 - 5

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Featured

What are Featured Providers?
Significo

5.0 6 reviews
Premier Verified

$1,000+

$25 - $49 / hr

50 - 249

Serves Laval, Canada

Services provided

40% Call Center Services

40% CRM Consulting and SI

10% Back Office Outsourcing +1 service

10% Customer Service Outsourcing

Significo is a dedicated provider of Contact Center Services, specializing in Inbound Call Center and Customer Support Services. Their clients, including those in the automotive and oil industries, consistently praise them for their timeliness, adaptability, and outstanding customer care, resulting in increased customer satisfaction and reduced wait times. Approximately 100% of reviewers highlight their impressive responsiveness and alignment with client needs.

See all 6 projects
Reviews mention Passionate about their work
Clients consistently highlight Significo's passion and dedication to their work. One client noted their 'passion, expertise, and people who will do everything for the client,' emphasizing their commitment to treating customers as their own. Another remarked on their impressively fast and reliable service, showcasing a seamless execution of tasks. Overall, the sentiment regarding their passion reflects a strong alignment with client values and a proactive approach to meeting customer needs.

Customer Support Services for Oil & Gas Company

5.0 Feb 15, 2024

The most impressive thing about this company is their passion, expertise and people who will do everything for the client. They treat our customers like their own, which is the most important thing for an outsourced contact centre. Significo delivered everything that was in line with our expectations.
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Customer Support Services for Car Dealer

5.0 Dec 6, 2023

Significo was absolutely ready for the entire project. They take our every request into account and support it with their knowledge. They properly plan all work tasks in accordance with the work plan and program and report to us on the daily progress. The most impressive things about them are their passion, expertise, and people who will do everything for the client and show you what you need in the future if you are not yet aware of it.
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3 of 3 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Automotive Services Company
5.0 — Significo provided digital marketing services for an automotive company. The team worked on e-mobility and after-sales marketing campaigns. Read more
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Industry Experience

Significo has demonstrated expertise in the Automotive and Energy & Natural Resources industries. In the Automotive sector, clients have praised their effective customer support and ability to enhance customer satisfaction and sales. For Energy & Natural Resources, they excelled in providing seamless customer care, resulting in improved loyalty program engagement and customer satisfaction. Overall, the sentiment is highly positive, indicating a strong alignment with client values and a commitment to excellence across both industries.
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Select Industry to see insights

Automotive Energy & natural resources

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Average Project Cost Breakdown

Less than $10,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight Significo's competitive pricing and strong value for money. One client noted that the pricing 'fit our budget' and emphasized 'good value for cost,' while another remarked on their 'great culture fit' and alignment of company values. Overall, feedback suggests that Significo delivers effective solutions without compromising quality, leading to increased customer satisfaction and operational efficiency.
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Valoris Center

4.9 14 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Laval, Canada

Services provided

50% Call Center Services

20% Customer Service Outsourcing

15% Back Office Outsourcing +1 service

15% CRM Consulting and SI

Valoris Center is a company specializing in Contact Center Services, offering a comprehensive suite of solutions, including Inbound and Outbound Call Center, Customer Support Services, and Telemarketing Services. Reviews indicate a strong emphasis on punctuality, flexibility, and customer care, with over 85% client satisfaction ratings and notable mentions for their proactive and adaptable approach.

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Reviews mention Results-oriented
Clients express a strong sentiment regarding Valoris Center's results-oriented approach, highlighting their ability to achieve a 90% call rate within 15 minutes of lead submission. The Project Lead for an automobile producer noted Valoris's flexibility and their commitment to high-quality standards, which allows their sales team to focus on closing deals effectively. Overall, clients appreciate Valoris's adaptability and dedication to delivering measurable outcomes.

Call Center & Sales Services for FinTech Platform Co

5.0 Nov 14, 2024

The contact rate was up to 80%. The success rate was up to 80% on new customers and up to 60% on existing customers. We greatly appreciated their proactive approach and commitment to results. At the same time, the interactions with our customers were handled in a professional manner, and we successfully achieved the contact rate that was important for us.
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7 of 9 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Service Outsourcing for Freight Transportation Co
5.0 — Valoris Center provides customer support services for a freight transportation company. The team assists the client's customers and resolves their main issues and requests. Read more
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More responsive than most other service providers

Valoris Center is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Romania (8) Austria (1) Croatia (1) Italy (1) Russia (1)

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A-SALES AB

4.9 64 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Laval, Canada

Services provided

10% Call Center Services

80% Sales Outsourcing

10% Email Marketing

A-SALES AB is a specialized company offering outbound Contact Center Services with a focus on generating qualified sales leads through multi-channel campaigns. Their reviews reveal a consistent delivery of project objectives, with clients highlighting their precision in targeting, proactive project management, and effective communication. Approximately 90% of reviewers commend their ability to understand nuanced market needs and tailor outreach accordingly, contributing to a steady increase in business opportunities.

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Reviews mention Passionate about their work
Clients consistently highlight A-SALES AB's passion for their work, noting it as a key differentiator. One client remarked on their 'commitment and passion' evident in communications and project execution, which contributed to positive results. Another emphasized their 'passion, professionalism, and knowledge' in leveraging modern sales techniques, enhancing client engagement. Overall, the sentiment reflects strong approval of A-SALES AB's enthusiastic approach, reinforcing their suitability for prospective projects.

Sales Outsourcing for IT Services Company

5.0 Apr 6, 2024

Their commitment and passion to the service they provide was evident in every aspect of their work: their emails, responses, objection handling, their AM's and during their meetings with us. Their high spirit brought positive results overall in all aspects of our partnership.
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Lead Gen & Email Mktg for Digital Marketing Agency

4.0 Feb 26, 2024

Their passion, professionalism, and knowledge of the sales industry. They leverage the latest tech trends and techniques to help our business cut through the competition.
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9 of 10 reviews are 5 stars

6 new reviews for Call Center Services services

Less than $10,000 avg. project cost

Reviewed 10 times in the past 6 months
Recent reviews of A-SALES AB indicate a generally positive sentiment, with clients praising their ability to generate qualified leads and appointments. Notable feedback includes a 300% increase in appointment generation for one client and consistent delivery of 14-22 meetings per month for others. However, some reviews highlight communication gaps and slow response times as areas for improvement. Overall, A-SALES AB is recognized for their structured approach and effective targeting, though there are concerns about project management in certain instances.
Read 10 Recent Reviews

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Industry Experience

A-SALES AB has garnered positive feedback across various industries including business services, advertising and marketing, healthcare, and information technology. Clients commend their expertise in lead generation, appointment setting, and tailored outreach strategies, resulting in a consistent flow of qualified meetings. The overall sentiment reflects satisfaction with their project management and responsiveness. Notably, they excel in adapting messaging to align with specific market needs, making them a strong partner for companies in sectors such as healthcare, IT, and digital marketing.
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Select Industry to see insights

Construction Consumer Products Government Manufacturing Information technology Financial services Education Healthcare Software Supply Chain, Logistics, and Transport Human Resources Advertising & marketing IT Services Consulting Business services

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United States (13) Sweden (10) Norway (7) India (4) England (3) Finland (2) Canada (1) Germany (1) France (1) Japan (1) Netherlands (1) Australia (1) Philippines (1) Poland (1) Singapore (1) Belgium (1) United Arab Emirates (1) Armenia (1) Austria (1)

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VoIP.ms

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Terrebonne, Canada

Services provided

50% Call Center Services

50% Unified Communications Consulting & SI

Founded in 2007, VoIP.ms is an unified communications consulting & SI and answering service company. The midsize team specializes in unified communications consulting & SI and Call Center Services.
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MetCredit

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Montréal, Canada

Services provided

100% Call Center Services

MetCredit is a phone answering service established in 1973. Their team focuses on Call Center Services.
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Montréal, Canada

1155 Boulevard Robert-Bourassa
Montréal, Canada H3B 3A7
31 - 40

1 514 878 9444

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Kewix Telecom

Not yet reviewed

Undisclosed

< $25 / hr

10 - 49

Montréal, Canada

Services provided

100% Call Center Services

Kewix Telecom is a telephone answering service. The firm is located in Montréal, Canada. Their services include Call Center Services.
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Mainstream Digicom

Not yet reviewed

Undisclosed

$100 - $149 / hr

2 - 9

Montréal, Canada

Services provided

40% Call Center Services

45% Web Design

15% Generative AI

Mainstream Digicom is a web design company. The team is based in Montréal, Canada, and their services include Web Design and Call Center Services.
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Omitri Solutions

Not yet reviewed

$5,000+

< $25 / hr

250 - 999

Montréal, Canada

Services provided

10% Call Center Services

10% Advertising

10% Back Office Outsourcing +7 services

10% Custom Software Development

10% Customer Service Outsourcing

10% Digital Strategy

10% Document Digitization & Management

10% Finance & Accounting Outsourcing (FAO)

10% IT Managed Services

10% Sales Outsourcing

Omitri Solutions is an Advertising company. Established in 2018, the team offers Advertising and Digital Strategy. The company is located in Montréal, Canada.
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Alteka

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Montréal, Canada

Services provided

39% Call Center Services

38% Back Office Outsourcing

23% Customer Service Outsourcing

Alteka, a large answering service, is based in Montréal, Canada. Their services include Call Center Services and Back Office Outsourcing.
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Nordia

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Laval, Canada

Services provided

70% Call Center Services

30% Customer Service Outsourcing

Nordia is a telephone answering service based in Laval, Canada. Launched in 1999, the team focuses on Call Center Services and Customer Service Outsourcing.
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IO Solutions

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Montreal, Canada

Services provided

100% Call Center Services

IO Solutions is an Alberton, Canada-based telephone answering service. They provide Call Center Services.
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Montreal, Canada

5000 Buchan, Suite 1000,
Montreal, Canada H4P 1T2
76 - 100

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VOXDATA

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Montréal, Canada

Services provided

52% Call Center Services

24% Customer Service Outsourcing

13% Back Office Outsourcing +1 service

11% Sales Outsourcing

VOXDATA is a call center service. They were established in 1995 and provide Call Center Services and Customer Service Outsourcing.
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Groupe Marketing International

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Laval, Canada

Services provided

50% Call Center Services

50% Back Office Outsourcing

Founded in 1998, Groupe Marketing International is a telephone answering service and Back Office Outsourcing company. Their services include Call Center Services and Back Office Outsourcing.
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FTalent

5.0 2 reviews

$1,000+

< $25 / hr

50 - 249

Montréal, Canada

Services provided

20% Call Center Services

60% Customer Service Outsourcing

10% Back Office Outsourcing +1 service

10% Sales Outsourcing

FTalent specializes in providing cost-effective and high-performance customer service outsourcing solutions to businesses. We build dedicated teams in Mexico, selecting the top 1% of customer
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Montréal, Canada

1000 Sherbrooke St W
Montréal, Canada H3A 3G4
6 - 9

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AUX B2B

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Saint-Lambert, Canada

Services provided

30% Conversion Optimization

30% Sales Outsourcing

10% Content Marketing +3 services

10% Email Marketing

10% Recruitment Process Outsourcing

10% Social Media Marketing

Established in 2000, AUX B2B is a Conversion Optimization company. The team specializes in Conversion Optimization and Sales Outsourcing.
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Gexel Telecom

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Montreal, Canada

Services provided

25% Call Center Services

42% Customer Service Outsourcing

33% Back Office Outsourcing

Gexel Telecom is a Customer Service Outsourcing company. They offer Customer Service Outsourcing and Back Office Outsourcing and were launched in 1998.
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Rhesus

Not yet reviewed

Undisclosed

$100 - $149 / hr

50 - 249

Mirabel, Canada

Services provided

10% Call Center Services

25% IT Managed Services

15% Cybersecurity +7 services

10% Business Continuity Management

10% IT Strategy Consulting

10% Unified Communications Consulting & SI

5% AI Agents

5% AI Consulting

5% AI Development

5% BI & Big Data Consulting & SI

Rhesus is an IT managed services company. Headquartered in Victoriaville, Canada and Sherbrooke, Canada, the team provides IT managed services and Cybersecurity.
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Mirabel, Canada

17660 Rue Charles
Mirabel, Canada J7J 0C3
6 - 9

514-397-9590

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LH Sales Consulting

Not yet reviewed

$5,000+

Undisclosed

2 - 9

Westmount, Canada

Services provided

65% Business Consulting

25% Email Marketing

10% Sales Outsourcing

LH Sales Consulting is a Business Consulting company. They focus on Business Consulting and Email Marketing and are located in Westmount, Canada and Westmount, Canada.
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Inevi Acquire

Not yet reviewed

$5,000+

Undisclosed

2 - 9

Kirkland, Canada

Services provided

25% Email Marketing

20% Account-Based Marketing

20% Pay Per Click +3 services

15% Sales Outsourcing

10% Content Marketing

10% Search Engine Optimization

Inevi Acquire is an Email Marketing company. Their small team of employees is based in Kirkland, Canada. Their team focuses on Email Marketing and Account-Based Marketing.
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Decimus

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Montréal, Canada

Services provided

40% Sales Outsourcing

20% CRM Consulting and SI

20% Email Marketing +1 service

20% SMS Marketing

Decimus is a Sales Outsourcing company. They are in Montréal, Canada, and their services include Sales Outsourcing and Email Marketing.
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Advancia Téléservices

Not yet reviewed

$75,000+

< $25 / hr

50 - 249

Montreal, Canada

Services provided

25% Call Center Services

25% Back Office Outsourcing

25% Customer Service Outsourcing +1 service

25% IT Managed Services

Answering service company Advancia Téléservices offers Call Center Services and Back Office Outsourcing. They were established in 2010.
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Montreal, Canada

M-261 rue Saint-Jacques
Montreal, Canada H2Y 1M6
1

+1 (438) 806 9880

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Tech Pro Pulse

Not yet reviewed

$1,000+

$100 - $149 / hr

2 - 9

Montréal, Canada

Services provided

50% Business Consulting

20% Content Writing Services

20% Sales Outsourcing +1 service

10% Compliance Consulting

Business Consulting company Tech Pro Pulse was established in 2021. The agency focuses on Business Consulting and Sales Outsourcing.
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@liveconx

4.0 3 reviews

$1,000+

< $25 / hr

50 - 249

Cornwall, Canada

Services provided

30% Call Center Services

55% Customer Service Outsourcing

15% Sales Outsourcing

@liveconx is a company specializing in Contact Center Services, including both Inbound and Outbound Call Center operations. Their services, which include appointment setting and customer service, are met with overall positive feedback, with approximately 100% of reviewers highlighting their strengths and effectiveness in saving clients significant time and money annually. Most clients express satisfaction with @liveconx, confidently endorsing their telephonic support services.

See all 3 projects
Reviews mention High-quality work
The feedback regarding @liveconx highlights a strong sentiment towards their high-quality work. Clients appreciate the beneficial support provided, noting it has significantly improved organization and saved substantial costs. One client specifically stated, "I have no complaints," and emphasized that their service has been "one of the most beneficial things" for the company. Overall, clients identify their strengths as consistently delivering excellent service without any noted areas for improvement.

Appointment Setting for Transportation Business

5.0 Dec 24, 2017

I have no complaints. Their help has been very beneficial. It has been one of the most beneficial things because, with their help, I have better organization in the company and can get rid of the headache that was there before.
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1 of 3 Call Center Services reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Appointment Setting for Transportation Business
5.0 — Read more
Read 3 Reviews

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Industry Experience

liveconx has demonstrated expertise across various industries, including Information Technology, Transportation, and others. Clients have praised their ability to enhance organizational effectiveness and customer service, reporting significant cost savings and improved data management. Overall sentiment is highly positive, with strengths highlighted in appointment setting and inbound/outbound call handling, making them a suitable partner for businesses seeking efficient communication solutions.
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Information technology Transportation Other Industry

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Dallas, Texas (1) North Bergen, New Jersey (1) Saint Albans, New York (1)

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Suite Excel Collections

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Montréal, Canada

Services provided

100% Call Center Services

Small answering service Suite Excel Collections, is based in Toronto, Canada and Montréal, Canada. The team focuses on Call Center Services.
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Montréal, Canada

4530 Chemin de la Côte-des-Neiges, Bureau 102,
Montréal, Canada H3V 1G1

514.842.8787

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Prime CS

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Montreal, Canada

Services provided

50% Call Center Services

50% Back Office Outsourcing

Small answering service and Back Office Outsourcing company Prime CS, is located in Montreal, Canada. Their services include Call Center Services and Back Office Outsourcing.
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Transworld Systems Canada Inc.

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Montréal, Canada

Services provided

35% Call Center Services

35% Funding & Investment

30% Back Office Outsourcing

Headquartered in Toronto, Canada and Montréal, Canada, Transworld Systems Canada Inc. Is a small phone answering service. Their services include Call Center Services and Funding & Investment.
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Montréal, Canada

50 Boulevard Crémazie O
Montréal, Canada H2P

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Lawyer Marketing 360

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Montréal, Canada

Services provided

20% Graphic Design

20% Sales Outsourcing

20% Search Engine Optimization +2 services

20% Video Marketing

20% Web Design

Lawyer Marketing 360, a SEO services firm, was launched in 2015. The team offers Search Engine Optimization and Web Design.
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Top Call Center Services & Voice Services in Laval

List of the Top Laval Call Center Companies & Voice Services

Reviews mention Exceeds expectations

Digital Marketing, SMM & SEO for Software Solutions Company

Multilingual Customer Support for Beverage Company

Back Office Outsourcing for E-Commerce Co

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Reviews mention Adaptable

Video Labeling For IoT Company

Call Center Services for Food & Beverage Company

Call Center Services for Digital Government Partner

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Helpware CX is very responsive

Reviews mention Timely

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Reviews mention Flexible

Graphic Design for Media Company

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FlairsTech is responsive

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Reviewed 4 times in the past 6 months

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Reviews mention Easy to work with

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six eleven global services is very responsive

Reviews mention Dedicated

L2 Technical Support for EdTech Firm

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Reviewed 12 times in the past 6 months

Call Center Services for Water & Energy Metering Company

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Reviews mention Creative

Website & Marketing Strategy for IT Project Manager

Reviewed 1 time in the past 6 months

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Voice Services for Financial Services Marketing Company

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Reviews mention Passionate about their work

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Reviews mention Results-oriented

Call Center & Sales Services for FinTech Platform Co

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Valoris Center is very responsive

Reviews mention Passionate about their work

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