Top BPO Companies in Leeds

Ratings Updated: April 2, 2026

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Featured

What are Featured Providers?
Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Leeds, England

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

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Reviews mention Accommodating
The feedback regarding Hugo's accommodating nature is overwhelmingly positive. Clients consistently highlight Hugo's adaptability and responsiveness to their specific needs. For instance, one client noted their 'remarkable adaptability' and 'customized approach' throughout the partnership. Another client emphasized Hugo's ability to align with their company culture, enhancing collaboration. Overall, the sentiment reflects a strong appreciation for Hugo's commitment to providing tailored solutions and maintaining open lines of communication, contributing significantly to client satisfaction.

Back Office Outsourcing for E-Commerce Co

5.0 Sep 24, 2024

Their adaptability and robust quality control processes have been crucial in supporting our market expansion and maintaining high compliance standards. Hugo's ability to scale their services to match our growth without compromising quality has been crucial to our success. They've improved our back-office efficiency and compliance standards while demonstrating remarkable adaptability as we've expanded.
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Call Center Services for Automotive Company

5.0 Jun 27, 2024

What we found most impressive about Hugo was their seamless integration into our existing operations while significantly enhancing our customer engagement capabilities. Their adaptability in handling multiple communication channels (email, chat, WhatsApp) and their swift ramp-up of our call center team demonstrated remarkable efficiency. Hugo’s regular updates and transparent reporting allowed us to stay informed about progress and make informed decisions.
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Customer Support for FinTech Organization

5.0 Aug 23, 2023

Their effective communication, timely execution, adaptability, resource allocation, and problem-solving abilities ensured that our shared objectives were consistently met. Their proficiency in these areas elevated them from being just a service provider to a strategic partner. Hugo demonstrated exceptional proficiency in assembling a team of customer support specialists, showcasing an impressive knack for identifying and enlisting professionals with profound expertise in providing assistance.
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Customer Service Outsourcing for Gaming Company

5.0 Aug 22, 2023

Their seamless adjustment to our needs ensured that each delivery was prompt and devoid of any hassles. Their devotion to catering to our specific demands was evident in their customized approach and adaptable solutions. Hugo's remarkable service, flexibility, and dependability position them as an exceptional partner. Collaborating with a team that consistently went above and beyond our expectations has been an absolute pleasure.
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Multilingual Customer Support for Beverage Company

5.0 Aug 22, 2023

Hugo seamlessly adapted to our needs, ensuring every delivery was punctual and hassle-free. Their dedication to our specific requirements was evident in their personalized approach and flexible solutions. It's been a pleasure collaborating with a team that not only met our expectations but consistently exceeded them. Hugo's exceptional service, adaptability, and reliability make them an outstanding partner.
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

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TECHSPEED INC

4.9 18 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Leeds, England

Services provided

20% Back Office Outsourcing

15% Customer Service Outsourcing

15% Data Annotation Services +5 services

15% Document Digitization & Management

10% Call Center Services

10% Content Moderation Services

10% Litigation Support Services

5% Transcription

TECHSPEED INC is a data solutions company specializing in data entry, content management, and business process outsourcing. The company is praised for its professionalism and adaptability, with 100% of clients highlighting their responsiveness and 90% appreciating their ability to deliver on time. Clients commend their excellent project management and flexibility, noting a strong customer-first mindset. There were no significant areas for improvement mentioned across reviews.

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Reviews mention Exceptional performance
The client expressed exceptional satisfaction with TechSpeed LLC's performance, highlighting their efficiency and accuracy in managing a complex data entry project for a large non-profit organization. The client noted that TechSpeed consistently completes the task within a tight six-hour deadline and with minimal errors. Their organization, communication, and commitment to excellence were specifically praised, with the client stating, 'Techspeed is by far the most impressive data entry team I have ever worked with.' Overall, the sentiment reflects strong confidence in TechSpeed's capabilities.

Transcription Services for Consumer Credit Reporting Agency

5.0 Dec 12, 2022

TechSpeed recently completed a highly critical project for us in which the updated dispositions for active court records were collected in an effort to provide them quickly to our customers. We received batches of these updates for nearly 136,000 cases and TechSpeed was communicating delivery times every step of the way. We were able to ingest these updates much quicker than anticipated and our customers were extremely pleased with the turnaround time.
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3 of 3 reviews are 5 stars

Unknown avg. project cost

Reviewed 3 times in the past 6 months
In the past six months, TECHSPEED INC has received positive feedback for their professionalism, timely delivery, and effective communication. Clients praised their accuracy and responsiveness, with one noting their ability to deliver extensive election information faster than competitors. Another client highlighted the high accuracy in data entry with minimal corrections needed. Overall, clients expressed high satisfaction, with no significant areas for improvement identified.
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Average Project Cost Breakdown

Less than $10,000 (6) $10,000 to $49,000 (5)

What Clients Have Said
Clients consistently highlight TECHSPEED INC's competitive pricing and exceptional value for money. One client noted they chose TECHSPEED for their 'good value for cost,' emphasizing the superior volume and speed of deliverables compared to other vendors. Another pointed out that their pricing fit within budget while maintaining high-quality service. Overall, the sentiment reflects strong satisfaction with the cost-effectiveness and reliability of TECHSPEED's services, with multiple clients expressing no identified areas for improvement.
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More responsive than most other service providers

TECHSPEED INC is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Connext

5.0 7 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Leeds, England

Services provided

30% Customer Service Outsourcing

30% Finance & Accounting Outsourcing (FAO)

20% Back Office Outsourcing +1 service

20% IT Staff Augmentation

Connext is a business process outsourcing company specializing in call center services, transaction management, and accounting processes. Reviewers praise Connext for their impressive hiring process, alignment with company values, and capability to rapidly provide skilled personnel. Over 90% of reviewers highlight their effective communication and project management, while some mention the need for increased employee training. The company is recognized for fostering long-term partnerships.

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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
In recent reviews, clients have expressed overall satisfaction with Connext's call center services, particularly noting a significant reduction in guest complaints and improved reservation accuracy. One client highlighted the impressive hiring process and alignment of values. However, there is a suggestion for enhancing employee training. Communication has been effective, with most projects delivered on time, reinforcing a positive sentiment towards Connext's reliability and professionalism.
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Industry Experience

Connext has demonstrated expertise across various industries, including entertainment, real estate, financial services, software, and business services. Clients commend their ability to quickly scale teams and improve operational efficiencies. The overall sentiment is highly positive, highlighting strengths in communication, talent acquisition, and alignment with client values. This provider appears particularly well-suited for companies in need of outsourcing solutions to enhance productivity, streamline operations, and support growth in a collaborative manner.
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Arts, entertainment & music Real estate Financial services Software Business services Other Industry

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight Connext's competitive pricing and overall value for money. For instance, one client noted that Connext's pricing fit their budget while aligning with their company values, leading to a successful partnership. Another client emphasized the cost-effectiveness in expanding their operations without the overhead of establishing a legal entity. Overall, the sentiment reflects satisfaction with the balance of cost and quality of service, reinforcing Connext as a reliable outsourcing partner.
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Honolulu, Hawaii (3) Denver, Colorado (1) Mechanicsville, Virginia (1) Trevose, Pennsylvania (1)

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Conker Communications

Not yet reviewed

$10,000+

$150 - $199 / hr

Freelancer

Manchester, England

Services provided

20% Branding

20% Call Center Services

20% Digital Strategy +2 services

20% Search Engine Optimization

20% Web Design

Conker Communications is a small branding company. They provide Branding and Call Center Services and were founded in 2007.
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Elite Gas Technologies

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Stoke-on-Trent, England

Services provided

30% Manufacturing Consulting

25% Procurement Support

25% Sales Outsourcing +1 service

20% Warehousing & Distribution

Elite Gas Technologies is a Manufacturing Consulting company. They focus on Manufacturing Consulting and Sales Outsourcing and are based in Stoke-on-Trent, England.
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What are Featured Providers?
Remote CoWorker

4.8 176 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Leeds, England

Services provided

45% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO)

10% Call Center Services +3 services

10% Customer Service Outsourcing

10% HR Consulting

10% Sales Outsourcing

Remote CoWorker is a virtual assistance service provider known for its comprehensive administrative support, project management, and marketing solutions. Across various industries, client feedback is overwhelmingly positive, with over 95% praising the team's responsiveness, efficiency, and ability to learn quickly. Many reviewers highlight the company’s exceptional project management skills, professionalism, and the significant improvement in productivity and time management they experienced.

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Reviews mention Great project management
Clients consistently commend Remote CoWorker for their exceptional project management skills, noting timely deliveries and effective communication. One client highlighted the 'incredible, efficient, and timely' project management, which significantly improved their productivity. Another client praised the proactive approach of the management team, emphasizing their responsiveness and ability to track productivity effectively. Overall, the sentiment reflects strong satisfaction with Remote CoWorker's project management capabilities, suggesting a reliable and professional partnership.

Virtual Assistance for Financial Advisory & Consulting Firm

5.0 Sep 29, 2024

Their project management was highly effective, consistently delivering items on time with strong attention to detail. They were responsive to our needs, quickly adapting to any changes and ensuring smooth communication throughout the process.
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Book Editing for Executive Coaching & Book Publishing Firm

5.0 Jun 24, 2024

They showcase great project management and are very timely.
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Lead Gen & Email Marketing for Web Dev & Design Agency

4.5 May 30, 2024

The Project Management has been handled extremely effectively by the designated VA who records everything precisely on CRM as well as daily communication to keep the team updated with task progression.
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Virtual Assistant Services for Events Production Company

5.0 Jul 19, 2023

Their project management is excellent, consistently delivering items on time. They are responsive and attentive to our needs throughout the process.
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Virtual Assistant Services for Massage Therapy Company

4.0 Dec 6, 2022

Their project management is good, and the team is great at following up and getting back to me. They have good tools to communicate and are consistent.
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14 of 14 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 14 times in the past 6 months
Recent reviews of Remote CoWorker highlight exceptional performance in administrative support across various sectors. Clients consistently praised their responsiveness, reliability, and ability to learn quickly. Specific feedback includes a notable increase in productivity, with one client reporting a 30% improvement. Communication was frequently cited as impressive, with clients appreciating timely responses and effective project management. Overall, the sentiment is overwhelmingly positive, with no significant areas for improvement identified by reviewers.
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Industry Experience

Remote CoWorker has received positive feedback across various industries, demonstrating notable strengths in sectors such as automotive, real estate, healthcare, and legal services. Clients commend their prompt communication, effective project management, and ability to match skilled virtual assistants to specific needs. The overall sentiment reflects satisfaction with productivity improvements, administrative support, and lead generation efforts. Potential clients in these sectors can expect a commitment to quality service, responsiveness, and operational efficiency from Remote CoWorker.
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Business services Medical Plumbing Consulting Contracting HVAC Transportation Manufacturing Other industries Hospitality & leisure Nonprofit Insurance Restaurants Education Arts, entertainment & music eCommerce Financial services Construction Beauty & Cosmetics Retail Software Information technology IT Services Food & Beverage Consumer products & services Consumer Products Food & Beverages Other Industry Wellness & Fitness Environmental Services Design Automotive Media Healthcare Sports Publishing Advertising & marketing Energy & natural resources Legal Real estate

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Average Project Cost Breakdown

Less than $10,000 (53) $10,000 to $49,000 (12) $50,000 to $199,999 (3) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently highlight Remote CoWorker's excellent value for money, noting that their pricing aligns well with budgets. For instance, one client appreciated the 'good value for cost' and another emphasized that 'pricing fits our budget.' Many reviews express satisfaction with the efficiency and quality of work delivered, with comments on how the services have led to increased productivity and successful outcomes for various projects. Overall, the sentiment surrounding cost-effectiveness and value remains overwhelmingly positive.
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HelpSquad

5.0 11 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Leeds, England

Services provided

40% Back Office Outsourcing

30% Call Center Services

30% Customer Service Outsourcing

HelpSquad is a customer service outsourcing company specializing in live chat support, call center augmentation, and virtual assistance across various industries. The company consistently receives high praise for its responsiveness, personalized service, and cost-effective solutions. Approximately 100% of reviewers commend HelpSquad for their attentive project management, while about 70% highlight significant improvements in lead generation and client engagement.

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1 of 1 reviews is 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 1 time in the past 6 months
In the last six months, HelpSquad has received positive feedback for their exceptional communication and effective guest service solutions. A client from Vello Property Management noted a 25% increase in guest communication hours and a 33% reduction in labor costs. They highlighted the team's responsiveness and attention to detail throughout the process, from sales to account management, emphasizing HelpSquad's alignment with their company's values and culture.
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Industry Experience

HelpSquad has demonstrated strong expertise across various industries, including Real Estate, Advertising & Marketing, Medical, Manufacturing, and Education. Clients noted exceptional communication and timely project delivery, leading to significant improvements in customer service efficiency, lead generation, and operational cost savings. Overall sentiment is positive, highlighting HelpSquad's adaptability and responsiveness, making them a suitable partner for businesses seeking comprehensive customer support solutions.
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Real estate Education Pharmaceuticals Advertising & marketing Medical Consumer Products Manufacturing Business services Software Supply Chain, Logistics, and Transport Healthcare

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More responsive than most other service providers

HelpSquad is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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Hatboro, Pennsylvania (3) New Orleans, Louisiana (1) Rochester, Minnesota (1) San Diego, California (1) Lexington, Kentucky (1) Oak Brook, Illinois (1) Lawrenceville, New Jersey (1) Quakertown, Pennsylvania (1) Souderton, Pennsylvania (1)

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Select VoiceCom

4.8 9 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Leeds, England

Services provided

30% Call Center Services

30% Customer Service Outsourcing

10% Back Office Outsourcing +3 services

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Sales Outsourcing

Select VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.

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Reviews mention Personable
The feedback reflects a highly positive sentiment regarding Select VoiceCom's personable approach. Clients appreciate their personalized interactions, noting they are 'very easy to speak to' and honor their commitments. One client highlighted their openness to change and responsiveness, stating the team is 'extremely well organized and communicative,' often responding within 24 hours. Overall, the reviews emphasize Select VoiceCom's alignment with client values and their commitment to fostering strong relationships.

Recruitment Services for Financial Services Company

4.5 Oct 17, 2025

We have found SVC an extremely well organized and communicative team. They respond within 24 hours and have been very open to suggestions, needs, or requests to make the process work for everyone involved. We love their personalized approach, very easy to speak to, honor what they say they are going to do and are open minded to change.
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0 of 1 reviews is 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 1 time in the past 6 months
In the last six months, client feedback for Select VoiceCom has been overwhelmingly positive. A Chief People Officer from a financial services company praised their well-organized and communicative team, noting responsiveness within 24 hours and a personalized approach. Clients appreciated their alignment in company values and culture fit. No areas for improvement were identified, indicating a high level of satisfaction with their services, particularly in sourcing and managing talent effectively.
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Industry Experience

Select VoiceCom exhibits strong capabilities across various industries, including Media, Business Services, Advertising & Marketing, Pharmaceuticals, Financial Services, and Legal. Clients commend their reliability, project management, and the ability to deliver measurable results, such as increased sales and improved customer service. Overall, feedback suggests a positive sentiment, particularly in the Financial Services and Legal sectors, where their attention to quality and client needs is highlighted as a key strength.
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Media Business services Advertising & marketing Pharmaceuticals Other industries Legal Financial services

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United States (7) Australia (1)

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Adtrak

Not yet reviewed

$10,000+

$150 - $199 / hr

50 - 249

Nottingham, England

Services provided

20% Advertising

20% Marketing Strategy

10% Branding +5 services

10% Call Center Services

10% Content Marketing

10% Pay Per Click

10% Video Production

10% Web Design

Adtrak, an Advertising company, was launched in 1997. Based in Nottingham, England, the team specializes in Advertising and Marketing Strategy.
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JG Virtual

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Crewe, England

Services provided

80% Back Office Outsourcing

10% Customer Service Outsourcing

10% Transcription

JG Virtual is a Back Office Outsourcing company. They focus on Back Office Outsourcing and Transcription and were founded in 2009. The company is headquartered in Crewe, England.
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TOTAL PA LTD

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Liverpool, England

Services provided

80% Back Office Outsourcing

20% Call Center Services

TOTAL PA LTD is a Back Office Outsourcing company. They specialize in Back Office Outsourcing and Call Center Services and are headquartered in Liverpool, England and Liverpool, England.
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Crocstar

Not yet reviewed

$10,000+

$150 - $199 / hr

2 - 9

Derby , England

Services provided

30% Content Marketing

15% Back Office Outsourcing

15% Branding +4 services

10% Advertising

10% Mobile App Development

10% Social Media Marketing

10% Web Design

Crocstar is a Content Marketing company. The firm is located in Derby , England. Their team specializes in Content Marketing and Back Office Outsourcing.
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Kilowatt Energy

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Derby, England

Services provided

75% Business Consulting

25% Call Center Services

Kilowatt Energy is a Business Consulting company. The agency is in Derby, England. Their team specializes in Business Consulting and Call Center Services.
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What are Featured Providers?
MarKam Solutions

5.0 9 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Leeds, England

Services provided

30% Call Center Services

20% Customer Service Outsourcing

20% IT Managed Services +2 services

20% Sales Outsourcing

10% Back Office Outsourcing

MarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.

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Reviews mention Knowledgeable
Clients consistently highlight MarKam Solutions' extensive industry knowledge and expertise as a significant asset. One client noted their 'in-depth industry knowledge, data-driven approach, and adaptability,' while another emphasized their 'extensive knowledge of this industry' and the valuable insights provided. Overall, the sentiment regarding their knowledgeability is overwhelmingly positive, with multiple clients expressing satisfaction with the quality of talent and strategic insights offered throughout their collaborations.

Call Center Services for Logistics & Supply Chain Company

5.0 Nov 7, 2024

Their in-depth industry knowledge, data-driven approach, and adaptability to the business's ever-changing needs were impressive. They were very structured and detail-oriented in their approach, always making data-driven decisions to support the needs of the business. Communication was professional and on point and they were very adaptive and responsive.
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Call Center Services for Furniture Manufacturer

5.0 Nov 1, 2024

Their in-depth knowledge of the latest technology and customer service frameworks impressed us. All project deliverables were met in professional and timely manner. Increased customer attention and number of returning customers.
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Call Center Services for Auto Transport Broker

5.0 Mar 19, 2025

Their extensive knowledge of this industry and not only the quality of the folks they have brought to our sales and dispatch teams but also the insights they bring to our team.
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Sales Outsourcing & Lead Gen for Advertising Account Co

5.0 Feb 13, 2025

MarKam Solutions' in-depth process knowledge and technology stack awareness were impressive. They maintained clear timelines, delivered every milestone on schedule, and proactively communicated progress at each stage. Their team was highly responsive, adapting quickly to our feedback and evolving priorities.
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3 of 3 reviews are 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 3 times in the past 6 months
Recent reviews of MarKam Solutions reflect a strong overall sentiment, highlighting their exceptional project management, responsiveness, and ability to tailor solutions to client needs. Clients praised their effective communication and quick adaptation to changes, with one noting a 50% increase in lead generation. Another remarked on their personal approach and commitment to delivering quality services within budget constraints. No significant areas for improvement were identified, underscoring their reliability and professionalism.
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Industry Experience

MarKam Solutions has demonstrated expertise across various sectors, including Advertising & Marketing, Supply Chain & Logistics, Manufacturing, Transportation, and Information Technology. Clients commend their ability to enhance operational efficiency, boost sales, and improve customer satisfaction. The overall sentiment is highly positive, particularly within Supply Chain & Logistics, where they provided significant cost reductions and revenue growth. Their strengths lie in adaptability, effective communication, and a strong understanding of industry-specific needs, making them a suitable partner across these diverse fields.
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Advertising & marketing Information technology Supply Chain, Logistics, and Transport Manufacturing Transportation

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United States (4) Bulgaria (3) England (1)

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TDCX

4.8 12 reviews
Verified

$100,000+

Undisclosed

10,000+

Serves Leeds, England

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.

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Reviews mention Unique expertise
Clients commend TDCX for their unique expertise in managing complex quality evaluations and customer support operations. One client highlighted their 'creative problem-solving' and 'innovative value-add propositions,' while another praised their 'strong problem-solving skill set' and proactive approach to identifying opportunities. Overall, the sentiment reflects a strong appreciation for TDCX's autonomy, reliability, and the exceptional outcomes they deliver, reinforcing their reputation as a trusted partner in the APAC region.

BPO Services for Tech Company

5.0 May 25, 2022

This team are highly calibrated and reliable experts, we have benefitted greatly from all of their CI suggestions. Creative, autonomous, efficient, reliable, excellent communication skills - and most importantly - always go the extra mile for their client.
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Call Center Services for Global Tech Company

5.0 Jun 25, 2021

TDCX also is globally one of our strongest partners in outperforming on our internal Customer experience audit framework. We have a robust KPI measurement across CSAT, Timeliness, TATs, Customer journey flow, etc and TDCX has delivered across the board with a strong team of experts leading these teams. TDCX has a high bar on operational rhythm and cadence - 90% of the time they run the business on their own without any intervention needed from our teams.
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Singapore (7) Germany (1) Spain (1) United States (1)

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Big Outsource

5.0 52 reviews
Premier Verified

$10,000+

< $25 / hr

250 - 999

Serves Leeds, England

Services provided

40% Customer Service Outsourcing

30% Back Office Outsourcing

20% Call Center Services +1 service

10% Finance & Accounting Outsourcing (FAO)

Big Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.

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Reviews mention Knowledgeable
Clients consistently highlight Big Outsource's substantial knowledge and expertise, particularly in understanding their unique business needs. One client noted their 'dependable' partnership and 'commendable flexibility,' while another emphasized the 'professional and knowledgeable support' that enhanced customer satisfaction. Additionally, measurable outcomes included improved response times and reduced complaints, demonstrating Big Outsource's capability to deliver high-quality service. Overall, the sentiment regarding their knowledge is overwhelmingly positive, with clients expressing confidence in their ability to contribute effectively to project success.

Data Entry for E-Commerce Company

5.0 Jul 26, 2023

Our experience with Big Outsource has been remarkably positive. They have proven to be a dependable outsourcing partner, showing substantial knowledge and understanding of our needs. While the initial stages of our partnership involved a bit of a learning curve, Big Outsource demonstrated commendable flexibility and responsiveness.
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Call Center Services for Logistics Company

5.0 Jul 23, 2023

Customer feedback indicates that they appreciate the faster response times and the professional and knowledgeable support provided by the call center agents. What sets Big Outsource apart from other outsourcing companies is their dedication to excellence and their ability to understand our company's unique needs and values. Their team members demonstrated a deep understanding of our logistics business, which translated into a more personalized and effective customer support experience.
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Customer Support Services for Petrochemical Company

5.0 Jul 13, 2023

Positive feedback from customers, acknowledging the knowledgeable and friendly support they received. One of the most impressive aspects of working with Big Outsource was their commitment to excellence. They went above and beyond to understand our company's unique requirements and tailored their services accordingly.
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1 of 1 reviews is 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 1 time in the past 6 months
In the past six months, clients have praised Big Outsource for their responsiveness and ability to enhance project efficiency. One client noted a 30% improvement in turnaround time and appreciated the proactive communication and support provided by their assigned assistant. The alignment of company values and budget considerations were key factors in selecting Big Outsource. However, there is a suggestion for improvement in proposing new content tools, indicating room for further innovation.
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Average Project Cost Breakdown

$50,000 to $199,999 (15) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients frequently commend Big Outsource for their competitive pricing and exceptional value for money. Many highlighted that the pricing fit their budgets while still delivering high-quality service. For instance, one client noted a 70% reduction in in-house admin workload and a 15% increase in client satisfaction, emphasizing the value derived from their partnership. Overall, the sentiment reflects strong satisfaction with cost versus the quality of service provided, underscoring Big Outsource's alignment with client needs and expectations.
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United States (19) Canada (2) Australia (1) India (1) Serbia (1) Switzerland (1) England (1)

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House Creative

Not yet reviewed

$10,000+

$150 - $199 / hr

10 - 49

Macclesfield, England

Services provided

20% Web Development

15% Advertising

15% Branding +4 services

15% Social Media Marketing

15% Web Design

10% Back Office Outsourcing

10% Email Marketing

House Creative is a website development firm located in Macclesfield, England. The team focuses on Web Development and Advertising.
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Digital Associates

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Birkenhead, England

Services provided

50% Digital Strategy

50% Sales Outsourcing

Digital Strategy and Sales Outsourcing company Digital Associates was founded in 2018. Headquartered in Birkenhead, England, the team specializes in Digital Strategy and Sales Outsourcing.
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Remote Team Solutions

5.0 23 reviews
Premier Verified

Undisclosed

Undisclosed

250 - 999

Serves Leeds, England

Services provided

10% Back Office Outsourcing

10% Call Center Services

10% Customer Service Outsourcing +7 services

10% Employer of Record (EOR) Services

10% Finance & Accounting Outsourcing (FAO)

10% HR Outsourcing

10% IT Staff Augmentation

10% Recruitment Process Outsourcing

10% Sales Outsourcing

10% Staffing

Remote Team Solutions is a staffing and recruitment company specializing in remote team management and virtual assistance. Reviews suggest a high level of client satisfaction, with 100% of reviewers praising their responsiveness, cost-effectiveness, and cultural alignment. Clients consistently highlight the company's trustworthiness and ability to exceed expectations, which has fostered long-term partnerships across various industries.

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1 of 1 reviews is 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 1 time in the past 6 months
Recent feedback for Remote Team Solutions highlights their effective project management and timely delivery of services. A Processing Manager from Texas Specialty Underwriters praised their ability to issue policies faster while maintaining quality. Clients appreciate the flexibility in managing their teams and noted the good value for cost. Overall, sentiment is positive, with no significant areas for improvement identified, indicating a strong alignment with client expectations.
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Average Project Cost Breakdown

$10,000 to $49,000 (9) Less than $10,000 (3) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Client feedback on Remote Team Solutions underscores strong value for money, with several reviewers highlighting the company's competitive pricing and high-quality service. For instance, one client noted they achieved a 50% cost reduction by hiring senior recruiters through RTS, while another emphasized that the overall cost was lower than other firms without sacrificing quality. Overall, clients express satisfaction with the balance of cost and service delivery, reinforcing RTS's reputation for providing good value.
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More responsive than most other service providers

Remote Team Solutions is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (18) Ireland (1) Mexico (1) New Zealand (1) England (1)

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Telephone Technology Ltd

Not yet reviewed

Undisclosed

Undisclosed

Freelancer

Long Eaton, England

Services provided

100% Call Center Services

Telephone Technology Ltd is an answering service company. They were founded in 2003, and their services include Call Center Services.
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Mr. Brown Solutions Ltd

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Liverpool, England

Services provided

25% CRM Consulting and SI

25% Conversion Optimization

25% Marketing Strategy +1 service

25% Sales Outsourcing

Mr. Brown Solutions Ltd is a Liverpool, England-based Marketing Strategy company. They focus on Marketing Strategy and Conversion Optimization.
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UK Call Centre

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Chester , England

Services provided

56% Call Center Services

44% Customer Service Outsourcing

Call center service UK Call Centre was launched in 1993. The company specializes in Call Center Services and Customer Service Outsourcing.
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Gray Jones Media

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Wollaton, Nottingham, England

Services provided

30% Advertising

30% Broadcast Video

20% Back Office Outsourcing +1 service

20% Digital Strategy

Gray Jones Media is an Advertising company launched in 2019. Headquartered in Wollaton, Nottingham, England, the team offers Advertising and Broadcast Video.
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Crew Partners

Not yet reviewed

$5,000+

$50 - $99 / hr

Freelancer

Chester, England

Services provided

100% Sales Outsourcing

Established in 2023, Crew Partners is a Sales Outsourcing company. The agency specializes in Sales Outsourcing.
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Purple Tree Marketing Ltd

Not yet reviewed

$10,000+

$150 - $199 / hr

2 - 9

Nottingham, England

Services provided

25% Marketing Strategy

20% Back Office Outsourcing

20% Business Consulting +3 services

15% BI & Big Data Consulting & SI

10% Packaging Design

10% Web Development

Purple Tree Marketing Ltd is a Marketing Strategy company founded in 2008. The team provides Marketing Strategy and Back Office Outsourcing.
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Castle International

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Liverpool, England

Services provided

15% Branding

15% E-Commerce Development

15% Ecommerce Marketing +4 services

15% Sales Outsourcing

15% Search Engine Optimization

15% Social Media Marketing

10% Pay Per Click

Founded in 2012, Castle International is a branding firm. The firm offers Branding and Social Media Marketing.
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VIGO Digital

Not yet reviewed

Undisclosed

$50 - $99 / hr

2 - 9

Moreton, England

Services provided

20% Pay Per Click

20% Sales Outsourcing

20% Search Engine Optimization +2 services

20% Social Media Marketing

20% Web Design

Headquartered in Moreton, England, VIGO Digital is a small social media marketing agency. The team specializes in Social Media Marketing and Search Engine Optimization.
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8x8

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Manchester , England

Services provided

100% Call Center Services

Call center company 8x8 was founded in 1987. The team offers Call Center Services.
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Manchester , England

4th floor, 82 King Street
Manchester , England M2 4WQ

44.0.207.096.6000

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Jorvik Removals

Not yet reviewed

$5,000+

< $25 / hr

250 - 999

Garforth, England

Services provided

50% Commercial Property Management

50% Document Digitization & Management

Jorvik Removals is a Commercial Property Management and Document Digitization & Management company. Their team focuses on Commercial Property Management.
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Fridge Productions Limited

Not yet reviewed

$10,000+

$150 - $199 / hr

2 - 9

Saltburn-by-the-Sea, England

Services provided

40% Broadcast Video

40% Video Production

10% Advertising +1 service

10% Call Center Services

Established in 1998, Fridge Productions Limited is a Broadcast Video company. Their services include Broadcast Video and Video Production.
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Voice Marketing Ltd

Not yet reviewed

$1,000+

$25 - $49 / hr

250 - 999

Sheffield, England

Services provided

60% Call Center Services

40% Customer Service Outsourcing

Voice Marketing Ltd, a call center, was launched in 2006. They focuses on Call Center Services and Customer Service Outsourcing.
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The Lead Generation Company

0.5 1 review

$1,000+

< $25 / hr

10 - 49

Manchester, England

Services provided

60% Call Center Services

40% Sales Outsourcing

The Lead Generation Company is a lead generation and telemarketing firm. Feedback indicates a predominantly negative experience, with 100% of reviewers expressing dissatisfaction due to unprofessionalism, lack of effective results, and poor communication. Reviewers highlight their failure to deliver on promises, inadequate LinkedIn activity, and an overall lack of initiative in improving outcomes.

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Industry Experience

The Lead Generation Company has primarily worked within the IT Services sector, where feedback reveals significant shortcomings. Clients reported inefficiency and unprofessionalism, resulting in poor lead generation outcomes and a lack of engagement during projects. Their expertise appears inadequate, leading to dissatisfaction regarding their telemarketing and LinkedIn outreach services. Overall sentiment from this industry is negative, indicating that potential clients in IT Services may want to reconsider partnering with this provider.
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IT Services

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Feedback regarding The Lead Generation Company's cost and value for money is predominantly negative. Clients expressed dissatisfaction with the lack of effective lead generation, with one reviewer highlighting that only five prospectuses were produced over five months, leading to frustration over wasted resources. Concerns were raised about their focus on fulfilling contracted hours rather than delivering results, with a notable lack of initiative and communication. Overall, clients felt that the service did not justify the expense incurred.
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Manchester, England

3 Piccadilly Place, London Road
Manchester, England M1 3BN

+44.333.344.3470

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First Media Solutions

Not yet reviewed

$10,000+

$150 - $199 / hr

10 - 49

Lincolnshire, England

Services provided

20% Branding

20% Call Center Services

20% Digital Strategy +2 services

20% Search Engine Optimization

20% Web Design

First Media Solutions is a branding agency. The agency is headquartered in Lincolnshire, England. Their services include Branding and Call Center Services.
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The Business Outsourcing Company

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Ripon, England

Services provided

40% Back Office Outsourcing

25% Call Center Services

25% Customer Service Outsourcing +1 service

10% Sales Outsourcing

Back Office Outsourcing company The Business Outsourcing Company is based in London, England and Ripon, England. They provide Back Office Outsourcing and Call Center Services.
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Ripon, England

56 Blossomgate
Ripon, England HG4 2AN

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TechOvex

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Prestwich, England

Services provided

35% Back Office Outsourcing

35% Finance & Accounting Outsourcing (FAO)

30% Customer Service Outsourcing

Back Office Outsourcing company TechOvex is headquartered in Prestwich, England. They provide Back Office Outsourcing and Finance & Accounting Outsourcing (FAO) and were established in 2019.
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Your Business Assistant

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Liverpool, England

Services provided

55% Back Office Outsourcing

15% Call Center Services

10% Customer Service Outsourcing +2 services

10% Sales Outsourcing

10% Transcription

Your Business Assistant, a small Back Office Outsourcing company, is in Liverpool, England. The team focuses on Back Office Outsourcing and Call Center Services.
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Bradshaw Shredding

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Irlam, England

Services provided

100% Document Digitization & Management

Bradshaw Shredding is a Document Digitization & Management company. They are headquartered in Irlam, England and have midsize team. Their services include Document Digitization & Management.
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UK Virtual Services

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Cheshire, England

Services provided

85% Call Center Services

15% Customer Service Outsourcing

Located in Cheshire, England, UK Virtual Services is a small phone answering service. The team specializes in Call Center Services and Customer Service Outsourcing.
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pa4you

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Cheshire, England

Services provided

100% Call Center Services

Pa4you, a small phone answering service, is in Cheshire, England. The team focuses on Call Center Services.
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String Services

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Middlesbrough, England

Services provided

30% Cloud Consulting & SI

30% Cybersecurity

24% Back Office Outsourcing +1 service

16% Customer Service Outsourcing

Cloud consulting & SI company String Services is headquartered in Boston, Massachusetts and Middlesbrough, England. The team focuses on cloud consulting & SI and Cybersecurity.
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Middlesbrough, England

168 Linthorpe road
Middlesbrough, England TS1 3RB

0203.004.9098

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Capita Customer Mgt

Not yet reviewed

$1,000+

< $25 / hr

10,000+

Leeds , England

Services provided

10% Accounting

10% Customer Service Outsourcing

10% Digital Strategy +12 services

10% IT Managed Services

10% Marketing Strategy

5% Back Office Outsourcing

5% Business Consulting

5% CRM Consulting and SI

5% Email Marketing

5% Graphic Design

5% HR Consulting

5% Mobile & App Marketing

5% Mobile App Development

5% Print Design

5% Translation

Accounting company Capita Customer Mgt provides Accounting and Digital Strategy. They were launched in 1984.
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Leeds , England

White Rose Business Centre Millshaw Park Lane
Leeds , England LS11 0DL
101 - 150

Leeds , England

Hepworth House Claypit Lane
Leeds , England LS2 8AE

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Openworld Data

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Mansfield, England

Services provided

90% Back Office Outsourcing

10% Accounting

Openworld Data is a Back Office Outsourcing company. Their small team of employees is in Mansfield, England. Their team offers Back Office Outsourcing and Accounting.
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VOBA

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Wigan, England

Services provided

66% Back Office Outsourcing

34% Transcription

VOBA is a Back Office Outsourcing company. The Wigan, England-based firm was launched in 2003. Their team focuses on Back Office Outsourcing and Transcription.
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Karma Content

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Great Harwood, England

Services provided

100% Back Office Outsourcing

Established in 2013, Karma Content is a Back Office Outsourcing company. Their services include Back Office Outsourcing.
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Weeshred

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Hollins Vale, England

Services provided

100% Document Digitization & Management

Weeshred is a small Manchester, England-based Document Digitization & Management company. The team specializes in Document Digitization & Management.
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Hollins Vale, England

Unit 4, Croft Industrial Estate Croft Ln,
Hollins Vale, England BL9 8QG

0161 796 2226

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Shred Alert Ltd

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Worsley, England

Services provided

100% Document Digitization & Management

Document Digitization & Management company Shred Alert Ltd was founded in 2019. The small team offers Document Digitization & Management.
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Claim 3000

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Manchester, England

Services provided

100% Back Office Outsourcing

Claim 3000, a Back Office Outsourcing company, was launched in 2015. The firm offers Back Office Outsourcing, and is small.
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UM London

Not yet reviewed

$10,000+

$150 - $199 / hr

50 - 249

Prestbury, England

Services provided

20% Branding

20% Call Center Services

20% Digital Strategy +2 services

20% Search Engine Optimization

20% Web Design

UM London is a midsize London, England-based branding company. Their services include Branding and Call Center Services.
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Prestbury, England

Prestbury Bonis Hall Manchester
Prestbury, England SK10 4EF

44.01625.822300

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We Are Life Design

Not yet reviewed

$10,000+

$150 - $199 / hr

2 - 9

Didsbury, England

Services provided

25% Back Office Outsourcing

25% Branding

25% Print Design +1 service

25% Web Design

Founded in 2008, We Are Life Design is a Back Office Outsourcing company. The small team specializes in Back Office Outsourcing and Branding.
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Lake Design

Not yet reviewed

$10,000+

$150 - $199 / hr

2 - 9

South Manchester, England

Services provided

20% Branding

20% Call Center Services

20% Digital Strategy +2 services

20% Social Media Marketing

20% Web Design

Founded in 1998, Lake Design is a branding firm. The small team focuses on Branding and Call Center Services.
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TA Design Studio Limited

Not yet reviewed

$10,000+

$150 - $199 / hr

2 - 9

Rochdale, Manchester, England

Services provided

20% Branding

20% Call Center Services

20% Digital Strategy +2 services

20% Search Engine Optimization

20% Web Design

TA Design Studio Limited is a small branding firm located in Rochdale, Manchester, England. The team offers Branding and Call Center Services.
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The Specialists in Communications Ltd

Not yet reviewed

$10,000+

$150 - $199 / hr

2 - 9

Northallerton, England

Services provided

20% Back Office Outsourcing

20% Branding

20% Graphic Design +2 services

20% Web Design

20% Web Development

Back Office Outsourcing company The Specialists in Communications Ltd provides Back Office Outsourcing and Branding. They are in Northallerton, England.
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Rushfirth Creative

Not yet reviewed

$10,000+

$150 - $199 / hr

Freelancer

Batley, England

Services provided

20% Branding

20% Call Center Services

20% Digital Strategy +2 services

20% Search Engine Optimization

20% Web Design

Rushfirth Creative is a small branding agency in Batley, England. Their services include Branding and Call Center Services.
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Jason E Daniel

Not yet reviewed

$10,000+

$150 - $199 / hr

Freelancer

Harrogate, England

Services provided

20% Branding

20% Call Center Services

20% Digital Strategy +2 services

20% Search Engine Optimization

20% Web Design

Jason E Daniel is a branding firm. They are based in Harrogate, England and have small team. Their services include Branding and Call Center Services.
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