Top BPO Companies in Reading
7 Leaders 15 Contenders
176 Companies
List of the Top Reading BPO Services
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$1,000+< $25 / hr1,000 - 9,999Serves Reading, United StatesServices provided
25% Back Office Outsourcing15% Employer of Record (EOR) Services10% Call Center Services +5 services10% Customer Service Outsourcing10% HR Outsourcing10% IT Staff Augmentation10% Recruitment Process Outsourcing10% Sales OutsourcingSee all 48 projectsUnity Communications specializes in providing customer service, administrative support, and technical troubleshooting. The company is frequently praised for its excellent communication, responsiveness, and high standards, with a notable focus on aligning with client values. Approximately 90% of reviews highlight their timely delivery and positive impact on client operations, although a few suggest refining candidate selection and evaluation methods for improved outcomes.
Reviews mention Puts the customer first
Unity Communications consistently demonstrates a customer-first approach, as highlighted by clients who praise their dedication and responsiveness. One client noted their ability to treat the business as if it were their own, showcasing a genuine investment in client success. Another client emphasized the ease of collaboration and the team's commitment to going above and beyond, resulting in significant operational improvements. Overall, feedback reflects high satisfaction, with clients unable to identify areas for improvement, underscoring Unity Communications' commitment to exceptional service.-
Staff Augmentation for E-Commerce Business
5.0 Nov 11, 2021Simply put, the ability to go above and beyond all of my expectations and treat and care for our business as it belonged to them. The culture at Unity demonstrates a great deal of kindness, honesty, hard work and determination to go above and beyond in every case imaginable.
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Customer Service Support for Wireless Company
5.0 Jun 6, 2019If you ask their owner to do something, he’ll find a way to manage it. In two years, I’ve only had to escalate problems twice, which is amazing. They value their jobs and care about the work, going above and beyond for every customer. They’re loyal, humble, helpful, and save us both time and money.
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3 of 4 reviews are 5 stars$50,000 – $199,999 avg. project costRead 4 Recent ReviewsReviewed 4 times in the past 6 months
Unity Communications has received positive feedback in recent reviews, highlighting their responsiveness, strong communication, and effective project management. Clients noted a significant reduction in errors and improved operational efficiency, particularly in administrative tasks and customer service support. One client emphasized their alignment of company values and culture, while another praised their ability to exceed expectations consistently. Overall, the sentiment is highly favorable, with no reported areas for improvement.Was this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Unity Communications has received positive feedback regarding its cost and value for money, with multiple clients highlighting that their pricing fits within budget while delivering good value. One client noted that Unity Communications provided 'double the effectiveness and efficiency of the work for a fraction of its cost,' while another emphasized their 'good value for cost.' Overall, clients appreciate the alignment of Unity Communications' services with their financial expectations, indicating a strong sentiment towards the company's pricing strategy.Was this helpful?
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$1,000+< $25 / hr1,000 - 9,999Serves Reading, United StatesServices provided
25% Customer Service Outsourcing20% Call Center Services15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
Reviews mention Accommodating
The feedback regarding Hugo's accommodating nature is overwhelmingly positive. Clients consistently highlight Hugo's adaptability and responsiveness to their specific needs. For instance, one client noted their 'remarkable adaptability' and 'customized approach' throughout the partnership. Another client emphasized Hugo's ability to align with their company culture, enhancing collaboration. Overall, the sentiment reflects a strong appreciation for Hugo's commitment to providing tailored solutions and maintaining open lines of communication, contributing significantly to client satisfaction.-
Back Office Outsourcing for E-Commerce Co
5.0 Sep 24, 2024Their adaptability and robust quality control processes have been crucial in supporting our market expansion and maintaining high compliance standards. Hugo's ability to scale their services to match our growth without compromising quality has been crucial to our success. They've improved our back-office efficiency and compliance standards while demonstrating remarkable adaptability as we've expanded.
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Customer Support for FinTech Organization
5.0 Aug 23, 2023Their effective communication, timely execution, adaptability, resource allocation, and problem-solving abilities ensured that our shared objectives were consistently met. Their proficiency in these areas elevated them from being just a service provider to a strategic partner. Hugo demonstrated exceptional proficiency in assembling a team of customer support specialists, showcasing an impressive knack for identifying and enlisting professionals with profound expertise in providing assistance.
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Customer Service Outsourcing for Gaming Company
5.0 Aug 22, 2023Their seamless adjustment to our needs ensured that each delivery was prompt and devoid of any hassles. Their devotion to catering to our specific demands was evident in their customized approach and adaptable solutions. Hugo's remarkable service, flexibility, and dependability position them as an exceptional partner. Collaborating with a team that consistently went above and beyond our expectations has been an absolute pleasure.
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Multilingual Customer Support for Beverage Company
5.0 Aug 22, 2023Hugo seamlessly adapted to our needs, ensuring every delivery was punctual and hassle-free. Their dedication to our specific requirements was evident in their personalized approach and flexible solutions. It's been a pleasure collaborating with a team that not only met our expectations but consistently exceeded them. Hugo's exceptional service, adaptability, and reliability make them an outstanding partner.
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Industry Experience
Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.
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Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming SoftwareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.Was this helpful?
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$100,000+Undisclosed10,000+Serves Reading, United StatesServices provided
50% Customer Service Outsourcing20% Sales Outsourcing10% Business Consulting +2 services10% Call Center Services10% Content Moderation ServicesSee all 12 projectsTDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.
Reviews mention Understands their clients' needs
Clients consistently praise TDCX for their deep understanding of business needs and effective communication. One client noted an 8% improvement in customer satisfaction due to TDCX's professionalism and product knowledge. They actively listen to client requirements and suggest innovative solutions, demonstrating a commitment to exceeding expectations. The engagement has led to significant operational improvements, with dedicated support from TDCX's management team further enhancing their responsiveness to client needs.-
Call Center Services for Tech Company
5.0 Jun 16, 2021Customer satisfaction is also an important factor. TDCX has contributed year-over-year (YoY), from 2020 to 2021, to an 8% improved customer satisfaction rating across the criteria of professionalism, understanding customer needs, and product knowledge. That’s a huge improvement for us overall. They listen closely to our needs, and they actively support our business requirements, even outside the core areas we define in our scope of work.
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Industry Experience
TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT ServicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.Was this helpful?
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UndisclosedUndisclosed2 - 9Hamilton Township, NJ
Services provided
30% Recruiting30% Staffing20% Back Office Outsourcing +1 service20% Customer Service OutsourcingATRIA Consulting, LLC is a Staffing company. They are based in Hamilton Township, New Jersey. Their team provides Staffing and Recruiting.
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$1,000+< $25 / hr10,000+Princeton, NJ
Services provided
75% Back Office Outsourcing25% HR OutsourcingHinduja Global is a large Mumbai, India-based Back Office Outsourcing company. The team focuses on Back Office Outsourcing and HR Outsourcing.
Read moreSee All Locations (5)Princeton, NJ
105 College Road East, 2nd Fl,
Princeton, NJ 08540609.759.5201
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Services provided
50% Call Center Services25% Back Office Outsourcing25% TranscriptionAnswering service Pacific Global is in Wilmington, Delaware and Noida, India. They provide Call Center Services and Back Office Outsourcing and were launched in 2001.
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Services provided
100% Back Office OutsourcingTSI is a Back Office Outsourcing company. They were founded in 1970, and their services include Back Office Outsourcing.
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$1,000+< $25 / hr1,000 - 9,999Cherry Hill, NJ
Services provided
100% Call Center ServicesBluechip Call Center is a phone answering service. They provide Call Center Services and were launched in 2004. The agency is headquartered in Noida, India and Seattle, Washington.
Read moreSee All Locations (3)Cherry Hill, NJ
1101 N. Kings Highway Suite - 201,
Cherry Hill, NJ 080341.888.398.9437
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UndisclosedUndisclosed50 - 249Princeton, NJ
Services provided
20% AI Development20% Back Office Outsourcing20% Recruiting +2 services20% Recruitment Process Outsourcing20% StaffingAvistos is a midsize artificial intelligence development company located in Grapevine, Texas and Princeton, New Jersey. Their services include Artificial Intelligence and Back Office Outsourcing.
Read moreSee All Locations (2)Princeton, NJ
125 Village Blvd
Princeton, NJ 085402 - 5
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UndisclosedUndisclosed10 - 49Wilmington, DE
Services provided
50% Call Center Services40% Customer Service Outsourcing10% Sales OutsourcingAlpha Telemarketing, Inc., a call center service, was founded in 2005. The firm provides Call Center Services and Customer Service Outsourcing, and is small.
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UndisclosedUndisclosed50 - 249Cockeysville, MD
Services provided
20% CRM Consulting and SI20% Email Marketing20% Sales Outsourcing +2 services20% Search Engine Optimization20% Web DesignShowcase IDX is an Email Marketing company. They offer Email Marketing and Search Engine Optimization and were launched in 2002.
Read moreSee All Locations (2)Cockeysville, MD
11350 McCormick Rd Executive Plaza III, Suite 200
Cockeysville, MD 210311
+1.800.478.0181
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UndisclosedUndisclosed50 - 249King of Prussia, PA
Services provided
100% Call Center ServicesPatient Calls is a phone answering service. Located in King of Prussia, Pennsylvania, the agency was established in 1998. Their services include Call Center Services.
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$1,000+< $25 / hr10 - 49Wilmington, DE
Services provided
25% Customer Service Outsourcing20% Search Engine Optimization15% Call Center Services +3 services15% Pay Per Click15% Web Design10% Sales OutsourcingSee all 1 projectsDigital Minds BPO Services specializes in creating visually appealing, search engine optimized, and user-friendly websites, often using WordPress, with added features such as e-commerce capabilities and social media integration. The overall feedback highlights their strong project management skills, responsiveness, and ability to exceed client expectations, demonstrating a professional and proactive approach to their work.
See All Locations (2)Wilmington, DE
501 Silverside Road
Wilmington, DE 198093024769976
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UndisclosedUndisclosed2 - 9Bordentown, NJ
Services provided
90% IT Managed Services10% Document Digitization & ManagementIT managed services company Data Vista, Inc was established in 1994. The company specializes in IT managed services and Document Digitization & Management, and is small.
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$1,000+< $25 / hr2 - 9Hamilton Township, NJ
Services provided
50% Back Office Outsourcing25% Call Center Services25% TranscriptionIn Hamilton Township, New Jersey and Chennai, India, Tekplant Infotech is a small Back Office Outsourcing company. The team offers Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed250 - 999Mechanicsburg, PA
Services provided
30% Back Office Outsourcing15% Application Testing15% Branding +3 services15% Content Marketing15% UX/UI Design10% FulfillmentDamco Solutions Limited, a Back Office Outsourcing company, focuses on Back Office Outsourcing and Branding. The agency is in London, England and Mechanicsburg, Pennsylvania.
Read moreSee All Locations (2)Mechanicsburg, PA
650 Wilson Ln, Suite 201
Mechanicsburg, PA 17055+1 866 888 5353
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$1,000+$25 - $49 / hr10 - 49Maple Shade, NJ
Services provided
100% Call Center ServicesEstablished in 1964, Ansercomm is a small answering service company. Their services include Call Center Services.
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UndisclosedUndisclosed10 - 49Lancaster, PA
Services provided
100% Document Digitization & ManagementTITAN Mobile Shredding is a Plumsteadville, Pennsylvania-based Document Digitization & Management company. Their services include Document Digitization & Management.
Read moreSee All Locations (3)Lancaster, PA
2800 Charlestown Rd
Lancaster, PA 17603717 775 6100
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UndisclosedUndisclosed10 - 49Chester, PA
Services provided
100% Document Digitization & ManagementJ & K Secure Shredding, LLC is a Document Digitization & Management company. In Chester, Pennsylvania, the agency was founded in 1930. Their services include Document Digitization & Management.
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UndisclosedUndisclosed10 - 49West Chester, PA
Services provided
100% Document Digitization & ManagementWiggins Shredding, Inc. Is a small Document Digitization & Management company located in West Chester, Pennsylvania. The team specializes in Document Digitization & Management.
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UndisclosedUndisclosed10 - 49Philadelphia, PA
Services provided
100% Document Digitization & ManagementFounded in 2017, Verif-y, Inc. Is a Document Digitization & Management company. Their services include Document Digitization & Management.
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$1,000+$25 - $49 / hr2 - 9Blue Bell, PA
Services provided
100% Call Center ServicesSee all 1 projectsLighthouse provides a full suite of hotline services at affordable prices and a dedicated, experienced staff that blends personal services with streamlined results.
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UndisclosedUndisclosed2 - 9Carlisle, PA
Services provided
100% Document Digitization & ManagementShredding Solutions is a Document Digitization & Management company. Based in Carlisle, Pennsylvania, their small team offers Document Digitization & Management. The company was launched in 2007.
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UndisclosedUndisclosed2 - 9Philadelphia, PA
Services provided
100% Document Digitization & ManagementMonster Doc Shred Inc. Is a Document Digitization & Management company established in 2018. Their team provides Document Digitization & Management.
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UndisclosedUndisclosed2 - 9Warminster, PA
Services provided
100% Document Digitization & ManagementGet-It Shredded is a Document Digitization & Management company. Founded in 1989, the agency is headquartered in Warminster, Pennsylvania. Their services include Document Digitization & Management.
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UndisclosedUndisclosed2 - 9Philadelphia, PA
Services provided
100% Document Digitization & ManagementDocument Digitization & Management company Alpha Professional Solutions, Inc. Is based in Philadelphia, Pennsylvania. Launched in 2017, the team provides Document Digitization & Management.
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$5,000+$100 - $149 / hr50 - 249Wayne, PA
Services provided
20% Call Center Services20% Content Marketing20% Market Research +2 services20% Marketing Strategy20% Social Media MarketingYesler, a midsize call center service, is based in Seattle, Washington and Wayne, Pennsylvania. Their services include Call Center Services and Content Marketing.
Read moreSee All Locations (5)Wayne, PA
724 Was Lancaster Ave
Wayne, PA 19087Was this helpful?
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UndisclosedUndisclosed2 - 9Reading, PA
Services provided
50% Search Engine Optimization25% Content Marketing25% Sales OutsourcingBuzFind is a small SEO agency in Reading, Pennsylvania. Their services include Search Engine Optimization and Content Marketing.
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UndisclosedUndisclosed2 - 9Wilmington, DE
Services provided
50% BI & Big Data Consulting & SI25% AI Development25% Sales OutsourcingHeadquartered in Wilmington, Delaware, SalesEngine, Inc is a data analytics company. Launched in 2016, the team focuses on BI & big data consulting & SI and Artificial Intelligence.
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List of the Top 7 Reading BPO Services
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UndisclosedUndisclosed10 - 49King of Prussia, PA
Ability to deliver
30.6/40.015.6/20 Reviews8.5/10 Clients & Experience6.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$25 - $49 / hr10 - 49Norristown, PA
Ability to deliver
31.2/40.018.8/20 Reviews8.6/10 Clients & Experience3.9/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+$25 - $49 / hr50 - 249Fullerton, PA
Ability to deliver
19.2/40.016.2/20 Reviews0/10 Clients & Experience3/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+$100 - $149 / hr10 - 49Royersford, PA
Ability to deliver
21/40.015.8/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
15% Back Office Outsourcing85% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
31/40.020/20 Reviews4.6/10 Clients & Experience6.4/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
31.3/40.017.4/20 Reviews8.7/10 Clients & Experience5.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999Wilmington, DE
Ability to deliver
29.3/40.017.4/20 Reviews7.7/10 Clients & Experience4.2/10 Market PresenceService focus
10% Back Office Outsourcing90% Other -
$1,000+< $25 / hr250 - 999Lititz, PA
Ability to deliver
3/40.00/20 Reviews0/10 Clients & Experience3/10 Market PresenceService focus
95% Back Office Outsourcing5% Other -
UndisclosedUndisclosed10 - 49Trappe, PA
Ability to deliver
4.2/40.00/20 Reviews0/10 Clients & Experience4.2/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
UndisclosedUndisclosed1,000 - 9,999Plymouth Meeting, PA
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$200 - $300 / hr50 - 249Newark, DE
Ability to deliver
30/40.020/20 Reviews10/10 Clients & Experience0/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$10,000+Undisclosed50 - 249Philadelphia, PA
Ability to deliver
32.6/40.018.4/20 Reviews10/10 Clients & Experience4.2/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$5,000+$150 - $199 / hr10 - 49West Chester, PA
Ability to deliver
20.4/40.014.6/20 Reviews2.1/10 Clients & Experience3.7/10 Market PresenceService focus
10% Back Office Outsourcing90% Other -
UndisclosedUndisclosed50 - 249Blue Bell, PA
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed10 - 49Lancaster, PA
Ability to deliver
3/40.00/20 Reviews0/10 Clients & Experience3/10 Market PresenceService focus
100% Back Office Outsourcing -
Undisclosed< $25 / hr1,000 - 9,999Bryn Mawr, PA
Ability to deliver
2.1/40.00/20 Reviews2.1/10 Clients & Experience0/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$10,000+$25 - $49 / hr10 - 49Chadds Ford, PA
Ability to deliver
20.5/40.016.8/20 Reviews0/10 Clients & Experience3.7/10 Market PresenceService focus
20% Back Office Outsourcing80% Other -
$1,000+< $25 / hr50 - 249Wilmington, DE
Ability to deliver
3/40.00/20 Reviews0/10 Clients & Experience3/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+Undisclosed50 - 249Philadelphia, PA
Ability to deliver
27.8/40.019.6/20 Reviews4.7/10 Clients & Experience3.4/10 Market PresenceService focus
40% Back Office Outsourcing60% Other -
$5,000+Undisclosed10,000+Philadelphia, PA
Ability to deliver
5.1/40.00/20 Reviews0/10 Clients & Experience5.1/10 Market PresenceService focus
45% Back Office Outsourcing55% Other -
UndisclosedUndisclosed10 - 49Phoenixville, PA
Ability to deliver
4.5/40.00/20 Reviews0.6/10 Clients & Experience3.9/10 Market PresenceService focus
25% Back Office Outsourcing75% Other -
$1,000+< $25 / hr50 - 249Philadelphia, PA
Ability to deliver
31.1/40.017/20 Reviews9.8/10 Clients & Experience4.4/10 Market PresenceService focus
10% Back Office Outsourcing90% Other
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