Top BPO Companies in Reading
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List of the Top Reading BPO Services
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$1,000+< $25 / hr1,000 - 9,999Serves Reading, United StatesServices provided
25% Back Office Outsourcing20% Employer of Record (EOR) Services15% Customer Service Outsourcing +4 services10% Call Center Services10% HR Outsourcing10% Recruitment Process Outsourcing10% Sales OutsourcingSee all 44 projectsUnity Communications is a business process outsourcing company specializing in customer service, clerical support, and data management. Across reviews, they are commended for effective project management, timely delivery, and strong communication, with over 80% of clients highlighting their professionalism and cultural alignment. Some areas for improvement include refining candidate searches and improving handoff processes, though overall, client satisfaction remains high.
1 of 1 reviews is 5 starsUnknown avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
Recent client feedback for Unity Communications highlights their strong organizational skills and commitment to client satisfaction. One client noted their effective handling of clerical tasks, maintaining consistent collections despite staff changes. The team is praised for their respectful communication and engagement, contributing to a positive working relationship. Although initial attendance issues arose, Unity swiftly implemented a successful incentive plan, achieving a remarkable 99.59% attendance rate. Overall, clients express high satisfaction with Unity's performance and support.Was this helpful?
Industry Experience
Unity Communications has demonstrated expertise across various industries, including Medical, Telecommunications, and Information Technology. Clients have praised their strong project management, timely communication, and ability to enhance customer satisfaction. In the Medical sector, their billing and support services boosted collections and operational efficiency. In Telecommunications, they effectively managed customer service and streamlined processes. Overall, feedback reflects a positive sentiment, highlighting Unity's strengths in adaptability and responsiveness, making them a suitable partner for diverse projects.
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IT Services Wellness & Fitness Healthcare Telecommunications Information technology Supply Chain, Logistics, and Transport Agriculture Utilities Advertising & marketing Retail Media Food & Beverages Beauty & Cosmetics Consulting Education Medical Other industries Other Industry Software Consumer ProductsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Unity Communications is frequently praised for providing excellent value for money, with clients noting that their pricing fits within budgets while delivering high-quality services. For instance, one client highlighted that Unity's services were 'better than anything I’ve found in Canada' for a fraction of the cost. Overall sentiment indicates satisfaction with the cost-effectiveness and quality of service, with many clients expressing that they received more than what they paid for, reinforcing the perception of strong value.Was this helpful?
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$1,000+< $25 / hr1,000 - 9,999Serves Reading, United StatesServices provided
25% Customer Service Outsourcing20% Call Center Services15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
Reviews mention Exceptional performance
Hugo Inc. consistently receives exceptional feedback from clients, highlighting their outstanding performance and adaptability. One client noted their 'effective communication, timely execution, and problem-solving abilities,' which transformed customer support operations. Another praised Hugo for their 'seamless adjustment to our needs' and their 'remarkable service, flexibility, and dependability.' Clients also appreciated the team's ability to align with company culture, enhancing collaboration and overall satisfaction. The sentiment across reviews reflects a strong endorsement of Hugo as a strategic partner.-
Digital Strategy for Environmental Solutions Platform
5.0 Aug 29, 2023Our partnership with Hugo Outsourcing Company has sparked a remarkable transformation in our operations. We now update solution pages four times faster, ensuring clients access the latest information promptly. Additionally, our customer responses occur in under two hours, showcasing our commitment to swift and top-notch service. These achievements exemplify our dedication to innovation and exceptional customer experiences, setting new industry benchmarks.
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Customer Service Outsourcing for Gaming Company
5.0 Aug 22, 2023I'm thrilled to express my outstanding journey partnering with Hugo, our reliable outsourcing ally. Hugo's unwavering commitment to on-time deliveries has been nothing short of impressive. Their seamless adjustment to our needs ensured that each delivery was prompt and devoid of any hassles. Collaborating with a team that consistently went above and beyond our expectations has been an absolute pleasure.
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Multilingual Customer Support for Beverage Company
5.0 Aug 22, 2023I'm thrilled to share my experience working with Hugo that has truly transformed our customer support. Their expertise in accelerating response times and providing multilingual support has been nothing short of remarkable. They seamlessly implemented strategies that significantly reduced our response times, ensuring that our valued customers never had to wait long for assistance. This level of responsiveness not only improved customer satisfaction but also showcased their commitment to delivering exceptional service.
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Industry Experience
Hugo Inc. has garnered positive feedback across various industries, particularly in Financial Services, eCommerce, and Gaming. Clients highlight their expertise in customer support, operational efficiency, and integration capabilities. In Financial Services, they have improved customer satisfaction and reduced churn through proactive management. The eCommerce sector praises their back-office support and supplier vetting, while Gaming clients commend their community management and content development. Overall, Hugo Inc. is well-suited for businesses seeking effective customer engagement and operational optimization.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming MediaWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Hugo Inc. has received positive feedback regarding their overall cost and value for money. Clients frequently highlighted 'good value for cost' and 'great culture fit' as key reasons for choosing Hugo over competitors. Specific instances include a financial services CMO noting that Hugo's services significantly increased revenue while reducing integration times. Additionally, clients appreciated the efficiency and flexibility of Hugo’s teams, emphasizing that their services allowed for substantial cost reductions and improved operational capabilities.Was this helpful?
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$100,000+Undisclosed10,000+Serves Reading, United StatesServices provided
50% Customer Service Outsourcing20% Sales Outsourcing10% Business Consulting +2 services10% Call Center Services10% Content Moderation ServicesSee all 12 projectsTDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.
Reviews mention Well-organized projects
Clients consistently praise TDCX for their well-organized project management and operational efficiency. One client noted the team's dedication to accommodating requests and maintaining accountability in timelines and deliverables. Another highlighted TDCX's strong operational cadence, allowing them to run projects autonomously while proactively addressing potential issues. Overall, the sentiment reflects high satisfaction with TDCX's structured approach and commitment to delivering exceptional customer experiences.-
BPO Services for E-Commerce Company
5.0 Mar 31, 2022The team is very dedicated, willing to accommodate our requests based on learnings and business needs and also open for improvements. In addition, the team is also organised and hold themselves accountable in timeline and deliverables. We have weekly syncs and our action items are well-managed over a tracker.
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Call Center Services for Global Tech Company
5.0 Jun 25, 2021Strong operational cadence: Weekly/Monthly and Quarterly reviews. Sophisticated and systemic skills with a strong frameworks around root cause management for fixing customer experience. Very agile management - Workforce easily accommodates changes based on business forecasts and changing needs of quality and availability of talent.
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Industry Experience
TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT ServicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.Was this helpful?
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UndisclosedUndisclosed2 - 9Hamilton Township, NJ
Services provided
30% Recruiting30% Staffing20% Back Office Outsourcing +1 service20% Customer Service OutsourcingATRIA Consulting, LLC is a Staffing company. They are based in Hamilton Township, New Jersey. Their team provides Staffing and Recruiting.
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Services provided
50% Call Center Services25% Back Office Outsourcing25% TranscriptionAnswering service Pacific Global is in Wilmington, Delaware and Noida, India. They provide Call Center Services and Back Office Outsourcing and were launched in 2001.
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Services provided
100% Back Office OutsourcingTSI is a Back Office Outsourcing company. They were founded in 1970, and their services include Back Office Outsourcing.
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$1,000+< $25 / hr1,000 - 9,999Cherry Hill, NJ
Services provided
100% Call Center ServicesBluechip Call Center is a phone answering service. They provide Call Center Services and were launched in 2004. The agency is headquartered in Noida, India and Seattle, Washington.
Read moreSee All Locations (3)Cherry Hill, NJ
1101 N. Kings Highway Suite - 201,
Cherry Hill, NJ 080341.888.398.9437
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UndisclosedUndisclosed50 - 249Princeton, NJ
Services provided
20% AI Development20% Back Office Outsourcing20% Recruiting +2 services20% Recruitment Process Outsourcing20% StaffingAvistos is a midsize artificial intelligence development company located in Grapevine, Texas and Princeton, New Jersey. Their services include Artificial Intelligence and Back Office Outsourcing.
Read moreSee All Locations (2)Princeton, NJ
125 Village Blvd
Princeton, NJ 085402 - 5
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UndisclosedUndisclosed10 - 49Wilmington, DE
Services provided
50% Call Center Services40% Customer Service Outsourcing10% Sales OutsourcingAlpha Telemarketing, Inc., a call center service, was founded in 2005. The firm provides Call Center Services and Customer Service Outsourcing, and is small.
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UndisclosedUndisclosed50 - 249King of Prussia, PA
Services provided
100% Call Center ServicesPatient Calls is a phone answering service. Located in King of Prussia, Pennsylvania, the agency was established in 1998. Their services include Call Center Services.
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UndisclosedUndisclosed50 - 249Cockeysville, MD
Services provided
20% CRM Consulting and SI20% Email Marketing20% Sales Outsourcing +2 services20% Search Engine Optimization20% Web DesignShowcase IDX is an Email Marketing company. They offer Email Marketing and Search Engine Optimization and were launched in 2002.
Read moreSee All Locations (2)Cockeysville, MD
11350 McCormick Rd Executive Plaza III, Suite 200
Cockeysville, MD 210311
+1.800.478.0181
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$1,000+< $25 / hr10 - 49Wilmington, DE
Services provided
25% Customer Service Outsourcing20% Search Engine Optimization15% Call Center Services +3 services15% Pay Per Click15% Web Design10% Sales OutsourcingSee all 1 projectsDigital Minds BPO Services specializes in creating visually appealing, search engine optimized, and user-friendly websites, often using WordPress, with added features such as e-commerce capabilities and social media integration. The overall feedback highlights their strong project management skills, responsiveness, and ability to exceed client expectations, demonstrating a professional and proactive approach to their work.
See All Locations (2)Wilmington, DE
501 Silverside Road
Wilmington, DE 198093024769976
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UndisclosedUndisclosed2 - 9Bordentown, NJ
Services provided
90% IT Managed Services10% Document Digitization & ManagementIT managed services company Data Vista, Inc was established in 1994. The company specializes in IT managed services and Document Digitization & Management, and is small.
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$1,000+< $25 / hr2 - 9Hamilton Township, NJ
Services provided
50% Back Office Outsourcing25% Call Center Services25% TranscriptionIn Hamilton Township, New Jersey and Chennai, India, Tekplant Infotech is a small Back Office Outsourcing company. The team offers Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed250 - 999Mechanicsburg, PA
Services provided
30% Back Office Outsourcing15% Application Testing15% Branding +3 services15% Content Marketing15% UX/UI Design10% FulfillmentDamco Solutions Limited, a Back Office Outsourcing company, focuses on Back Office Outsourcing and Branding. The agency is in London, England and Mechanicsburg, Pennsylvania.
Read moreSee All Locations (2)Mechanicsburg, PA
650 Wilson Ln, Suite 201
Mechanicsburg, PA 17055+1 866 888 5353
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$1,000+$25 - $49 / hr10 - 49Maple Shade, NJ
Services provided
100% Call Center ServicesEstablished in 1964, Ansercomm is a small answering service company. Their services include Call Center Services.
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UndisclosedUndisclosed10 - 49Lancaster, PA
Services provided
100% Document Digitization & ManagementTITAN Mobile Shredding is a Plumsteadville, Pennsylvania-based Document Digitization & Management company. Their services include Document Digitization & Management.
Read moreSee All Locations (3)Lancaster, PA
2800 Charlestown Rd
Lancaster, PA 17603717 775 6100
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UndisclosedUndisclosed10 - 49Chester, PA
Services provided
100% Document Digitization & ManagementJ & K Secure Shredding, LLC is a Document Digitization & Management company. In Chester, Pennsylvania, the agency was founded in 1930. Their services include Document Digitization & Management.
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UndisclosedUndisclosed10 - 49West Chester, PA
Services provided
100% Document Digitization & ManagementWiggins Shredding, Inc. Is a small Document Digitization & Management company located in West Chester, Pennsylvania. The team specializes in Document Digitization & Management.
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UndisclosedUndisclosed10 - 49Philadelphia, PA
Services provided
100% Document Digitization & ManagementFounded in 2017, Verif-y, Inc. Is a Document Digitization & Management company. Their services include Document Digitization & Management.
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$1,000+$25 - $49 / hr2 - 9Blue Bell, PA
Services provided
100% Call Center ServicesSee all 1 projectsLighthouse provides a full suite of hotline services at affordable prices and a dedicated, experienced staff that blends personal services with streamlined results.
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UndisclosedUndisclosed2 - 9Carlisle, PA
Services provided
100% Document Digitization & ManagementShredding Solutions is a Document Digitization & Management company. Based in Carlisle, Pennsylvania, their small team offers Document Digitization & Management. The company was launched in 2007.
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UndisclosedUndisclosed2 - 9Philadelphia, PA
Services provided
100% Document Digitization & ManagementMonster Doc Shred Inc. Is a Document Digitization & Management company established in 2018. Their team provides Document Digitization & Management.
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UndisclosedUndisclosed2 - 9Warminster, PA
Services provided
100% Document Digitization & ManagementGet-It Shredded is a Document Digitization & Management company. Founded in 1989, the agency is headquartered in Warminster, Pennsylvania. Their services include Document Digitization & Management.
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UndisclosedUndisclosed2 - 9Philadelphia, PA
Services provided
100% Document Digitization & ManagementDocument Digitization & Management company Alpha Professional Solutions, Inc. Is based in Philadelphia, Pennsylvania. Launched in 2017, the team provides Document Digitization & Management.
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$5,000+$100 - $149 / hr50 - 249Wayne, PA
Services provided
20% Call Center Services20% Content Marketing20% Market Research +2 services20% Marketing Strategy20% Social Media MarketingYesler, a midsize call center service, is based in Seattle, Washington and Wayne, Pennsylvania. Their services include Call Center Services and Content Marketing.
Read moreSee All Locations (5)Wayne, PA
724 Was Lancaster Ave
Wayne, PA 19087Was this helpful?
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UndisclosedUndisclosed2 - 9Reading, PA
Services provided
50% Search Engine Optimization25% Content Marketing25% Sales OutsourcingBuzFind is a small SEO agency in Reading, Pennsylvania. Their services include Search Engine Optimization and Content Marketing.
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UndisclosedUndisclosed2 - 9Wilmington, DE
Services provided
50% BI & Big Data Consulting & SI25% AI Development25% Sales OutsourcingHeadquartered in Wilmington, Delaware, SalesEngine, Inc is a data analytics company. Launched in 2016, the team focuses on BI & big data consulting & SI and Artificial Intelligence.
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List of the Top 7 Reading BPO Services
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UndisclosedUndisclosed10 - 49King of Prussia, PA
Ability to deliver
30.7/40.015.6/20 Reviews8.5/10 Clients & Experience6.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$25 - $49 / hr10 - 49Norristown, PA
Ability to deliver
32.1/40.018.4/20 Reviews8.6/10 Clients & Experience5.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$100 - $149 / hr10 - 49Royersford, PA
Ability to deliver
24.5/40.016.6/20 Reviews0/10 Clients & Experience7.9/10 Market PresenceService focus
15% Back Office Outsourcing85% Other -
$5,000+$25 - $49 / hr50 - 249Fullerton, PA
Ability to deliver
20.2/40.016.2/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr250 - 999Wilmington, DE
Ability to deliver
32.7/40.017.4/20 Reviews7.7/10 Clients & Experience7.6/10 Market PresenceService focus
10% Back Office Outsourcing90% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999Lititz, PA
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
95% Back Office Outsourcing5% Other -
UndisclosedUndisclosed10 - 49Trappe, PA
Ability to deliver
5.6/40.00/20 Reviews0/10 Clients & Experience5.6/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
$5,000+Undisclosed50 - 249Philadelphia, PA
Ability to deliver
37.8/40.018.2/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
UndisclosedUndisclosed1,000 - 9,999Plymouth Meeting, PA
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+$150 - $199 / hr10 - 49West Chester, PA
Ability to deliver
22/40.014.6/20 Reviews2.1/10 Clients & Experience5.3/10 Market PresenceService focus
10% Back Office Outsourcing90% Other -
UndisclosedUndisclosed50 - 249Blue Bell, PA
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed10 - 49Bethlehem, PA
Ability to deliver
5.3/40.00/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
Undisclosed< $25 / hr1,000 - 9,999Bryn Mawr, PA
Ability to deliver
2.1/40.00/20 Reviews2.1/10 Clients & Experience0/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$10,000+$25 - $49 / hr10 - 49Chadds Ford, PA
Ability to deliver
22.1/40.017.2/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
20% Back Office Outsourcing80% Other -
$1,000+< $25 / hr50 - 249Philadelphia, PA
Ability to deliver
31.9/40.016.2/20 Reviews9.8/10 Clients & Experience6/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
$5,000+Undisclosed10,000+Philadelphia, PA
Ability to deliver
7.9/40.00/20 Reviews0/10 Clients & Experience7.9/10 Market PresenceService focus
45% Back Office Outsourcing55% Other -
UndisclosedUndisclosed10 - 49Phoenixville, PA
Ability to deliver
5.8/40.00/20 Reviews0.6/10 Clients & Experience5.2/10 Market PresenceService focus
25% Back Office Outsourcing75% Other -
$1,000+< $25 / hr50 - 249Wilmington, DE
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+Undisclosed50 - 249Philadelphia, PA
Ability to deliver
29.3/40.019.2/20 Reviews4.7/10 Clients & Experience5.4/10 Market PresenceService focus
40% Back Office Outsourcing60% Other -
$1,000+< $25 / hr250 - 999New Castle, DE
Ability to deliver
22.1/40.016.8/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
100% Back Office Outsourcing
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