Top BPO Companies in Baltimore
229 Companies
List of the Top Baltimore BPO Services
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Serves Baltimore, MDServices provided
25% Back Office Outsourcing20% Employer of Record (EOR) Services15% Customer Service Outsourcing +4 services10% Call Center Services10% HR Outsourcing10% Recruitment Process Outsourcing10% Sales OutsourcingSee all 44 projectsUnity Communications is a versatile outsourcing company specializing in customer service, data management, and support for a diverse range of industries. With a 99.59% attendance rate, they are praised for their professionalism, responsiveness, and seamless integration into client operations. Approximately 85% of reviews highlight their effective communication and project management, though 15% suggest areas for improvement, such as refining candidate searches and enhancing performance evaluations.
Reviews mention Exceeds expectations
Unity Communications has consistently exceeded client expectations, as highlighted by reviews from diverse sectors. Clients praised their ability to understand and address specific needs, resulting in significant operational improvements. One CTO noted their exceptional support in scaling operations, stating they 'helped us operate, scale, and provide a great deal of customer success.' Another client emphasized Unity's impressive talent acquisition, remarking that every resource added 'exceeded our expectations.' Overall, the sentiment reflects high satisfaction and trust in Unity's capabilities.-
Staff Augmentation for E-Commerce Business
5.0 Nov 11, 2021Simply put, the ability to go above and beyond all of my expectations and treat and care for our business as it belonged to them. The culture at Unity demonstrates a great deal of kindness, honesty, hard work and determination to go above and beyond in every case imaginable.
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BPO Services for Full Service Marketing Company
5.0 Mar 15, 2021The most impressive thing about Unity Communications is the talent that they are able to find. Every additional resource that we added to our team exceeded our expectations.
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IT Services Support for Online Course Selection
5.0 Jul 12, 2019They exceeded our expectations. They're very knowledgeable and they were always available to address the requests from our users.
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1 of 1 reviews is 5 starsUnknown avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
Recent client feedback for Unity Communications highlights their effective support in revenue cycle management, emphasizing their organized approach and strong team communication. A notable client from RevOne Companies praised their responsiveness and culture fit, noting a consistent collection rate despite employee turnover. Additionally, Unity's proactive measures improved attendance to 99.59%. Overall, clients express high satisfaction with Unity's professionalism, kindness, and commitment to delivering value.Was this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Unity Communications' competitive pricing and excellent value for money. For instance, one client noted that their pricing fit their budget while also providing great service quality, stating, "Unity Communications offers good value for the cost." Another client emphasized that the services delivered were "much better" than local alternatives, attributing significant effectiveness and efficiency to their work. Overall, the feedback reflects a strong sentiment of satisfaction regarding cost-effectiveness and service quality.Was this helpful?
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$1,000+< $25 / hr1,000 - 9,999Serves Baltimore, MDServices provided
25% Customer Service Outsourcing20% Call Center Services15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
Reviews mention Personable
Clients have consistently praised Hugo for their personable approach, which has notably simplified agent training and fostered strong relationships. One client emphasized that Hugo's unique style distinguishes them from typical BPOs, enhancing operational efficiency and allowing for a greater focus on business growth. Overall, the sentiment reflects a high level of satisfaction with Hugo's ability to connect and communicate effectively with their teams.-
BPO & Customer Service Support for Financial Services Co
4.5 Jun 27, 2024The personable approach simplified agent training and relationship-building. Unlike typical BPOs, Hugo streamlined our support infrastructure, allowing us to focus on core business growth.
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Industry Experience
Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming MediaWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.Was this helpful?
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$1,000+< $25 / hr1,000 - 9,999Serves Baltimore, MDServices provided
45% Back Office Outsourcing15% Finance & Accounting Outsourcing (FAO)10% Call Center Services +3 services10% Customer Service Outsourcing10% HR Consulting10% Sales OutsourcingSee all 186 projectsRemote CoWorker is a virtual assistant services provider, offering comprehensive support across various industries. Their services are highly praised for reliability, responsiveness, and effective communication, with 100% of reviewers noting timely delivery and impressive project management. Clients appreciate their adaptable and proactive approach, with many highlighting improved organizational efficiency and satisfaction with their support staff.
14 of 15 reviews are 5 starsLess than $10,000 avg. project costRead 15 Recent ReviewsReviewed 15 times in the past 6 months
Recent client feedback for Remote CoWorker highlights exceptional responsiveness and effective support across various industries. Clients praised the company's ability to enhance operational efficiency, with specific mentions of timely communication and effective project management. One client noted an impressive 30% increase in productivity, while another highlighted the seamless onboarding process. Overall sentiment is highly positive, with no significant areas for improvement identified, reflecting strong client satisfaction and a commitment to quality service.Was this helpful?
Industry Experience
Remote CoWorker has demonstrated expertise across various industries, including education, real estate, legal, medical, and advertising. Clients consistently praise their responsiveness, effective communication, and ability to deliver quality results. In the education sector, they successfully enhance administrative support, while in real estate, they streamline appointment setting. Legal clients value their efficient candidate sourcing. Overall, the sentiment is overwhelmingly positive, indicating strong suitability for clients seeking operational support, administrative assistance, and marketing help across diverse sectors.
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Business services Real estate Advertising & marketing Plumbing Franchises Consulting Contracting HVAC Transportation Manufacturing Other industries Hospitality & leisure Nonprofit Insurance Restaurants Arts, entertainment & music eCommerce Financial services Construction Beauty & Cosmetics Retail Software Information technology IT Services Food & Beverage Consumer products & services Consumer Products Food & Beverages Other Industry Wellness & Fitness Environmental Services Design Automotive Education Media Healthcare Publishing Energy & natural resources Legal Medical SportsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients frequently commend Remote CoWorker for their competitive pricing and high value for money. Several reviews highlight the company's ability to provide skilled virtual assistants quickly and efficiently, significantly enhancing operational productivity. For instance, one client noted that their engagement led to a 30% increase in productivity, while another reported a significant improvement in customer response times. Overall, clients express satisfaction with the cost-effectiveness of the services provided, indicating that the investment yields substantial returns in productivity and efficiency.Was this helpful?
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$1,000+< $25 / hr50 - 249Serves Baltimore, MDServices provided
20% Back Office Outsourcing15% Customer Service Outsourcing15% Data Annotation Services +5 services15% Document Digitization & Management10% Call Center Services10% Content Moderation Services10% Litigation Support Services5% TranscriptionSee all 18 projectsTECHSPEED INC is a data solutions company specializing in data entry, data management, and customer service. They have consistently received positive feedback, with approximately 100% of reviewers praising their punctuality, professionalism, and adaptability. Clients highlight their proactive communication, reliability, and ability to swiftly scale operations, making TECHSPEED INC a highly recommended partner for complex data projects.
Reviews mention Proactive
Clients have expressed high satisfaction with TECHSPEED INC's proactive approach, noting their ability to anticipate potential issues and provide timely solutions. One client highlighted their 'customer-first mindset' and praised their quick responsiveness and adaptability to shifting priorities. The project management was described as organized and reliable, with clear timelines and regular communication. Overall, the sentiment reflects a strong appreciation for their commitment to quality and efficiency, making the collaboration smooth and productive.-
Customer Service Outsourcing for Home Care Agency
5.0 Sep 29, 2025What stood out most was their proactive communication and customer-first mindset. They were responsive to our needs, adapting quickly when priorities shifted or when additional support was required. They didn’t just complete tasks — they anticipated potential issues and offered solutions before problems arose. Their team showed genuine commitment to quality and efficiency, which made the partnership feel smooth and productive.
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2 of 2 reviews are 5 starsUnknown avg. project costRead 2 Recent ReviewsReviewed 2 times in the past 6 months
Recent reviews for TECHSPEED INC reflect a highly positive sentiment, with clients praising their professionalism, responsiveness, and the quality of deliverables. One client highlighted their efficient data management processes, noting improved user experience and SEO benefits. Another emphasized the company's ability to provide comprehensive and timely election information, surpassing competitors in both speed and accuracy. Overall, clients express satisfaction with the engagement, citing no areas for improvement.Was this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight TECHSPEED INC's competitive pricing and exceptional value for money. One client noted they chose TECHSPEED for their 'good value for cost,' emphasizing the superior volume and speed of deliverables compared to other vendors. Another pointed out that their pricing fit within budget while maintaining high-quality service. Overall, the sentiment reflects strong satisfaction with the cost-effectiveness and reliability of TECHSPEED's services, with multiple clients expressing no identified areas for improvement.Was this helpful?
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$1,000+$25 - $49 / hr50 - 249Newark, DE
Services provided
40% Sales Outsourcing25% Demand Generation Marketing25% Email Marketing +1 service10% Account-Based Marketing99 Crews is a Sales Outsourcing company. Established in 2021, the company is based in Newark, Delaware. Their services include Sales Outsourcing and Demand Generation Marketing.
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UndisclosedUndisclosed10 - 49McLean, VA
Services provided
30% Business Consulting30% Cybersecurity20% IT Managed Services +2 services10% Back Office Outsourcing10% Customer Service OutsourcingVIATEQ Corporation is a Cybersecurity company. Their small team of employees is headquartered in McLean, Virginia. Their team specializes in Cybersecurity and Business Consulting.
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Featured
What are Featured Providers?
$10,000+< $25 / hr250 - 999Serves Baltimore, MDServices provided
40% Customer Service Outsourcing30% Back Office Outsourcing20% Call Center Services +1 service10% Finance & Accounting Outsourcing (FAO)See all 52 projectsBig Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.
Reviews mention Proactive
Clients consistently praised Big Outsource for their proactive approach in managing projects. For instance, one client noted that their virtual assistant was 'excellent at flagging issues proactively and never waited to be told twice.' Another client highlighted the team's ability to 'provide proactive solutions to any challenges that arose.' Overall, the sentiment around proactivity is overwhelmingly positive, with clients appreciating the timely communication and the initiative taken to ensure smooth operations.-
Customer Support for Telecommunications Company
5.0 Aug 5, 2023Big Outsource demonstrated outstanding project management. Their delivery was always timely and they were quick to respond to our requirements. Their proactive communication and transparency are particularly appreciated.
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Data Entry Process Services for Educational Company
5.0 Aug 5, 2023The project management at Big Outsource is highly commendable. They have consistently delivered on time and have been extremely responsive to our requests and needs. Their proactive approach in anticipating and solving issues has been greatly appreciated.
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Customer Support for Driving Technology Company
5.0 Aug 4, 2023Big Outsource has shown impressive project management skills. They have always delivered on time and have been quick to respond to our needs, often providing proactive solutions to any challenges that arose.
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Call Center Support for Health Consultation Firm
5.0 Jul 19, 2023Big Outsource's team is proactive in keeping us informed about any changes, updates, or issues relating to their team. We experience open lines of communication, which has allowed us to address any concerns or provide feedback promptly.
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Customer Support Services for Petrochemical Company
5.0 Jul 13, 2023Big Outsource demonstrated exceptional project management throughout our partnership. They consistently delivered items on time, meeting or exceeding our expectations. Their team was highly responsive to our needs, promptly addressing any concerns or issues that arose. Their proactive approach to communication and collaboration ensured that our customer service operations ran smoothly and efficiently.
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Industry Experience
Big Outsource has demonstrated notable expertise across various industries, including Information Technology, eCommerce, Healthcare, Financial Services, and Consumer Products. Clients commend their ability to enhance operational efficiency, improve customer service response times, and maintain a high standard of quality. Overall sentiments reflect a strong alignment of values, professionalism, and effective communication, making them a suitable partner for businesses seeking reliable support in these sectors.
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Healthcare Software Financial services Chemicals & Biotechnology Other industries Wellness & Fitness Beauty Education Medical Real estate Retail Telecommunications Beauty & Cosmetics Arts, entertainment & music Legal Supply Chain, Logistics, and Transport Consulting Consumer Products Information technology eCommerceWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients frequently commend Big Outsource for their competitive pricing and exceptional value for money. Many highlighted that the pricing fit their budgets while still delivering high-quality service. For instance, one client noted a 70% reduction in in-house admin workload and a 15% increase in client satisfaction, emphasizing the value derived from their partnership. Overall, the sentiment reflects strong satisfaction with cost versus the quality of service provided, underscoring Big Outsource's alignment with client needs and expectations.Was this helpful?
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$100,000+Undisclosed10,000+Serves Baltimore, MDServices provided
50% Customer Service Outsourcing20% Sales Outsourcing10% Business Consulting +2 services10% Call Center Services10% Content Moderation ServicesSee all 12 projectsTDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.
Reviews mention Professional
The overall sentiment regarding TDCX's professionalism is highly positive. Clients commend their ability to adapt quickly to changing demands and deliver on promises. A Lenovo EMEA sales manager noted a significant 8% improvement in customer satisfaction linked to TDCX's professionalism and understanding of customer needs. Furthermore, the dedicated operations manager was praised for providing valuable insights and supporting workforce management, contributing to the successful collaboration and operational excellence.-
Call Center Services for Tech Company
5.0 Jun 16, 2021Customer satisfaction is also an important factor. TDCX has contributed year-over-year (YoY), from 2020 to 2021, to an 8% improved customer satisfaction rating across the criteria of professionalism, understanding customer needs, and product knowledge. That’s a huge improvement for us overall.
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Call Center Services for Tech Company
5.0 Jun 16, 2021From our experience, I can only share good feedback from an operational point of view. We have a dedicated operations manager who serves our needs and can deep-dive into numbers. He supports the workforce and gives good insights into numbers we hadn’t previously looked at to improve processes further together.
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Call Center Services for Tech Company
5.0 Jun 16, 2021TDCX delivers what they promise and exceeds results, even with difficult constraints. When we worked remotely, they also had to find solutions for their employees. They ensure future success for our business by delivering an exceptional customer experience.
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Industry Experience
TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT ServicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.Was this helpful?
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UndisclosedUndisclosed10 - 49Dale City, VA
Services provided
30% Back Office Outsourcing30% Business Consulting25% Sales Outsourcing +1 service15% Commercial Property ManagementHeadquartered in Dale City, Virginia, Locksmith & Lock Store is a Business Consulting company. Launched in 1995, the team specializes in Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Manassas, VA
Services provided
30% Back Office Outsourcing30% Business Consulting25% Sales Outsourcing +1 service15% Commercial Property ManagementAdvanced Locksmith Service is a Business Consulting company. Their small team of employees is based in Manassas, Virginia. Their team focuses on Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Washington, DC
Services provided
30% Financial Consulting20% Back Office Outsourcing20% Web Development +3 services10% Building Security Services10% Business Consulting10% Commercial Property ManagementEstablished in 2014, iPurpose Management Consulting Firm is a Financial Consulting company. The team specializes in Financial Consulting and Web Development.
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UndisclosedUndisclosed2 - 9Bethesda, MD
Services provided
50% Accounting20% Cybersecurity15% Call Center Services +2 services8% Recruiting7% StaffingNicSquared Solutions, a small Accounting company, is located in Bethesda, Maryland. The team offers Accounting and Cybersecurity.
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UndisclosedUndisclosed10 - 49Newark, DE
Services provided
25% Back Office Outsourcing25% HR Outsourcing25% Recruiting +1 service25% StaffingSee all 1 projectsBaaraku specializes in Web 2 and Web 3 development and IT specialist sourcing. The reviews highlight their excellent communication, detailed implementation, and strong company culture. Clients appreciate their considerate project management and alignment with company values, noting that Baaraku offers good value for cost.
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UndisclosedUndisclosed2 - 9Newark, DE
Services provided
40% Call Center Services20% AI Agents20% Language Interpretation +1 service20% Sales OutsourcingAurovia is a call center. They focus on Call Center Services and Sales Outsourcing and were founded in 2025.
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UndisclosedUndisclosed10 - 49McLean, VA
Services provided
20% Accounting20% Business Consulting10% Back Office Outsourcing +5 services10% Building Security Services10% Corporate Training & Coaching10% Financial Advising & Planning10% Mobile App Development10% Web DesignEstablished in 2009, Heartland Energy Partners LLC is a small Business Consulting company. Their services include Business Consulting and Accounting.
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UndisclosedUndisclosed2 - 9Arlington, VA
Services provided
20% AI Development20% BI & Big Data Consulting & SI20% CRM Consulting and SI +2 services20% Call Center Services20% Cloud Consulting & SIEstablished in 2006, Avilamb is a big data company. The agency offers BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Alexandria, VA
Services provided
20% CRM Consulting and SI20% Sales Outsourcing20% Search Engine Optimization +3 services20% Video Production10% Content Marketing10% Content Writing ServicesWexler Marketing is a SEO agency. They were established in 2012 and offer Search Engine Optimization and Video Production.
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UndisclosedUndisclosedFreelancerPotomac, MD
Services provided
20% Content Marketing20% Pay Per Click20% Sales Outsourcing +2 services20% Search Engine Optimization20% Social Media MarketingWorth Social, LTD is a social media marketing firm launched in 2013. Headquartered in Potomac, Maryland, the team specializes in Social Media Marketing and Content Marketing.
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$1,000+< $25 / hr250 - 999New Castle, DE
Services provided
50% Call Center Services30% Sales Outsourcing20% Back Office OutsourcingSee all 2 projectsCallingAgency is an appointment-focused B2B lead generation agency trusted by 250+ 𝒄𝒐𝒎𝒑𝒂𝒏𝒊𝒆𝒔 across the USA, Canada, and Australia. We specialize in booking qualified
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UndisclosedUndisclosed2 - 9Newark, DE
Services provided
100% Back Office OutsourcingWise Medical Billing is a small Newark, Delaware-based Back Office Outsourcing company. The team specializes in Back Office Outsourcing.
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Undisclosed$150 - $199 / hr10 - 49Lancaster, PA
Services provided
20% Content Marketing20% Public Relations20% Social Media Marketing +4 services10% Advertising10% Pay Per Click10% Sales Outsourcing10% Video ProductionStoner Bunting Advertising is a small public relations firm launched in 1984. Their services include Public Relations and Social Media Marketing.
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UndisclosedUndisclosed2 - 9Falls Church, VA
Services provided
20% Branding20% Sales Outsourcing20% Search Engine Optimization +3 services20% UX/UI Design10% Content Marketing10% Content Writing ServicesEstablished in 2004, STRATAC is a branding agency. Their team focuses on Branding and Search Engine Optimization.
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UndisclosedUndisclosed2 - 9Middletown, DE
Services provided
35% Sales Outsourcing35% Search Engine Optimization30% BrandingCogneve is a SEO company. They were established in 2019, and their services include Search Engine Optimization and Sales Outsourcing.
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$1,000+$25 - $49 / hrFreelancerWoodbridge, VA
Services provided
25% Back Office Outsourcing25% Document Digitization & Management25% HR Consulting +5 services5% Benefits Administration5% Content Writing Services5% Corporate Travel Management5% Employer of Record (EOR) Services5% Finance & Accounting Outsourcing (FAO)Loud whisperer studio is a Back Office Outsourcing company established in 2025. The agency focuses on Back Office Outsourcing and Document Digitization & Management.
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$1,000+$50 - $99 / hr10 - 49Newark, DE
Services provided
20% Account-Based Marketing20% Digital Strategy20% Email Marketing +2 services20% Sales Outsourcing20% Search Engine OptimizationHeadquartered in Newark, Delaware, Lead Growh is a Digital Strategy company. They provide Digital Strategy and Email Marketing and were established in 2020.
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UndisclosedUndisclosed2 - 9Smyrna, DE
Services provided
70% Sales Outsourcing20% Email Marketing10% Pay Per ClickSales Outsourcing company Truewave ITES is located in Smyrna, Delaware. They provide Sales Outsourcing and Email Marketing and were established in 2019.
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UndisclosedUndisclosed2 - 9Lancaster, PA
Services provided
100% Call Center ServicesCommunications Center of Pennsylvania is a small answering service in Lancaster, Pennsylvania. Their services include Call Center Services.
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Undisclosed< $25 / hr2 - 9Newark, DE
Services provided
5% AI Agents5% AI Consulting5% Accounting +17 services5% Back Office Outsourcing5% Business Consulting5% Call Center Services5% Content Moderation Services5% Content Writing Services5% Customer Service Outsourcing5% Finance & Accounting Outsourcing (FAO)5% Generative AI5% HR Consulting5% HR Outsourcing5% Recruiting5% Recruitment Process Outsourcing5% Sales Outsourcing5% Social Media Marketing5% Staffing5% Transcription5% TranslationSageStone Inc is a Newark, Delaware-based social media marketing agency. The team specializes in Social Media Marketing and AI Consulting.
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UndisclosedUndisclosed2 - 9Sterling, VA
Services provided
20% Back Office Outsourcing20% Custom Software Development20% Transcription +3 services20% Translation10% HR Consulting10% StaffingA2 Federal, Inc. Is a software development firm. They are in Sterling, Virginia and have small team of experts. Their services include Custom Software Development and Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9Newark, DE
Services provided
15% Back Office Outsourcing15% Call Center Services15% Customer Service Outsourcing +4 services15% HR Outsourcing15% Recruiting15% Transcription10% Social Media MarketingSee all 1 projectsThe Vision We bridge the gap between visionary entrepreneurs and elite virtual talent. In a world that is no longer bound by office walls or international borders, we specialize in sourcing,
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$1,000+$50 - $99 / hr10 - 49Dover, DE
Services provided
30% Talent Representation20% Customer Service Outsourcing20% HR Outsourcing +2 services20% Sales Outsourcing10% Executive SearchFrontBurners is a Talent Representation company. They were established in 2021 and specialize in Talent Representation and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Middletown, DE
Services provided
15% Business Consulting15% Commercial Property Management15% Corporate Training & Coaching +5 services15% Graphic Design10% Back Office Outsourcing10% Call Center Services10% Social Media Marketing10% Web DesignFounded in 2012, Helping One More Entrepreneur is a graphic design agency. The team offers Graphic Design and Business Consulting.
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UndisclosedUndisclosed2 - 9Washington, DC
Services provided
10% Content Marketing10% Market Research10% Marketing Strategy +7 services10% Pay Per Click10% Sales Outsourcing10% Search Engine Optimization10% Social Media Marketing10% UX/UI Design10% Web Design10% Web DevelopmentLaunched in 2022, TwelveFifth, Inc. DBA Gurulabs, Inc is a small Washington, District of Columbia-based Market Research company. Their services include Market Research and Marketing Strategy.
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$10,000+$50 - $99 / hr10 - 49Wilmington, DE
Services provided
20% Call Center Services20% Content Moderation Services20% Data Annotation Services +2 services20% Transcription20% TranslationFingerLinks Infotech LLC, a phone answering service, is located in Wilmington, Delaware and Coonoor, India. The team focuses on Call Center Services and Transcription.
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Undisclosed< $25 / hr10 - 49Wilmington, DE
Services provided
100% Back Office OutsourcingWeLabelData, a Back Office Outsourcing company, is in Wilmington, Delaware. They provide Back Office Outsourcing and were established in 2021.
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$1,000+$25 - $49 / hr50 - 249Linton Hall, VA
Services provided
20% Accounting20% Back Office Outsourcing20% Financial Advising & Planning +2 services20% Financial Consulting20% Fractional CFO ServicesBooks On Time is a Back Office Outsourcing company. Established in 2019, the team specializes in Back Office Outsourcing and Accounting.
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$5,000+$50 - $99 / hr50 - 249Wilmington, DE
Services provided
60% Call Center Services20% Back Office Outsourcing20% Finance & Accounting Outsourcing (FAO)Medonix, a call center, was founded in 2019. They provides Call Center Services and Finance & Accounting Outsourcing (FAO).
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$1,000+$25 - $49 / hr10 - 49Hagerstown, MD
Services provided
40% Call Center Services40% Customer Service Outsourcing20% Back Office OutsourcingAntietam Call Center is an answering service. The Hagerstown, Maryland-based company provides Call Center Services and Customer Service Outsourcing.
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$1,000+$50 - $99 / hr2 - 9Newark, DE
Services provided
20% Branding20% E-Commerce Development20% Sales Outsourcing +2 services20% Search Engine Optimization20% Web DesignADWRLD L.L.C. Is a branding agency launched in 2017. The team specializes in Branding and Search Engine Optimization.
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UndisclosedUndisclosed10 - 49Newark, DE
Services provided
40% BI & Big Data Consulting & SI30% Recruiting30% Sales OutsourcingBased in Newark, Delaware, Datahut is a business intelligence company. Their services include BI & big data consulting & SI and Sales Outsourcing.
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UndisclosedUndisclosed2 - 9Arlington, VA
Services provided
40% Search Engine Optimization10% Content Marketing10% Marketing Strategy +4 services10% Pay Per Click10% Sales Outsourcing10% Social Media Marketing10% Video MarketingSEO services firm Searchific was launched in 2014. Based in Cheyenne, Wyoming and Arlington, Virginia, the team focuses on Search Engine Optimization and Marketing Strategy.
Read moreSee All Locations (2)Arlington, VA
3033 Wilson Blvd
Arlington, VA 222012 - 5
858.299.8397
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UndisclosedUndisclosed10 - 49Wilmington, DE
Services provided
40% Business Consulting40% Document Digitization & Management20% Digital StrategyEstablished in 2022, Credifide LLC is a Business Consulting company. Their services include Business Consulting and Document Digitization & Management.
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$1,000+< $25 / hr10 - 49Dover, DE
Services provided
20% Account-Based Marketing20% Content Marketing20% Demand Generation Marketing +2 services20% Email Marketing20% Sales OutsourcingContent Marketing company Lemon Leads specializes in Content Marketing and Email Marketing. They were established in 2024.
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$1,000+< $25 / hr50 - 249Wilmington, DE
Services provided
20% Back Office Outsourcing20% Call Center Services20% Customer Service Outsourcing +2 services20% HR Outsourcing20% Recruitment Process OutsourcingForceMultiply is a call center service. Launched in 2024, the company is located in Wilmington, Delaware. Their team offers Call Center Services and Back Office Outsourcing.
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$10,000+$25 - $49 / hr10 - 49Chadds Ford, PA
Services provided
20% Call Center Services15% HR Consulting10% AI Development +7 services10% Cloud Consulting & SI10% Custom Software Development10% HR Outsourcing10% Web Development5% AI Agents5% BI & Big Data Consulting & SI5% Mobile App DevelopmentSee all 1 projectsFor more than 35 years, we have been successfully delivering high-quality, value-driven outsourced software services to a global clientele. Our longevity and consistent performance stand as proof of
Read more1 of 1 reviews is 5 starsUnknown avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
Recent client feedback highlights MCL's extensive expertise in call recording software development, resulting in high customer satisfaction and retention rates exceeding 90%. The VP of Operations at VirtualLogger LLC commended MCL for their timely delivery and impressive knowledge, noting that their values align well with the company. Overall sentiment from the review indicates strong satisfaction, with no areas for improvement identified.Was this helpful?
Industry Experience
MCL has demonstrated strong expertise in the telecommunications industry, particularly in call recording software development and customer support. Client feedback highlights their impressive knowledge, timely delivery, and contribution to high customer satisfaction and retention rates, exceeding 90%. Their alignment with client values and culture further reinforces their strengths. Organizations within telecommunications seeking reliable IT service and software development would find MCL to be a suitable partner.
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Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently express satisfaction with the overall cost and value for money provided by the company. One client noted that they chose MCL due to their high ratings and alignment in values, emphasizing the good value for the cost. Additionally, positive results, including high customer retention rates and satisfaction, underline the effectiveness of MCL's services, indicating that clients perceive their investment as worthwhile.Was this helpful?
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UndisclosedUndisclosed2 - 9Dover, DE
Services provided
50% CRM Consulting and SI25% Customer Service Outsourcing25% StaffingWizards.lat is a small CRM consulting and SI company. Launched in 2023, the team specializes in CRM consulting and SI and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Dover, DE
Services provided
20% Accounting20% Back Office Outsourcing20% Employer of Record (EOR) Services +2 services20% Financial Advising & Planning20% Financial ConsultingOliham Consulting is a Back Office Outsourcing company. The team is headquartered in Dover, Delaware, and their services include Back Office Outsourcing and Accounting.
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UndisclosedUndisclosed10 - 49Wilmington, DE
Services provided
30% Customer Service Outsourcing25% Other Marketing25% Print Design +1 service20% Commercial PrintingFounded in 2025, Printer IT Help is a Customer Service Outsourcing company. Headquartered in Wilmington, Delaware, the team focuses on Customer Service Outsourcing and Print Design.
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$1,000+< $25 / hr50 - 249Wilmington, DE
Services provided
100% Back Office OutsourcingAidify Assistants is a Back Office Outsourcing company located in Wilmington, Delaware. The team focuses on Back Office Outsourcing.
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$1,000+$150 - $199 / hr2 - 9Woodbridge, VA
Services provided
30% Trucking20% Customs brokerage20% Freight forwarding +5 services10% Logistics & Supply Chain Consulting5% Air Freight5% Call Center Services5% Customer Service Outsourcing5% Ocean FreightMayfair Delivery Corporation is a Trucking company. They specialize in Trucking and Customs brokerage and were established in 2020.
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$1,000+Undisclosed10 - 49Dover, DE
Services provided
10% Call Center Services10% Content Marketing10% E-Commerce Development +7 services10% Email Marketing10% Mobile App Development10% Pay Per Click10% Search Engine Optimization10% Social Media Marketing10% UX/UI Design10% Web DevelopmentSocial media marketing agency Global results is in Dover, Delaware. The team provides Social Media Marketing and Content Marketing.
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UndisclosedUndisclosed10 - 49Wilmington, DE
Services provided
60% CRM Consulting and SI40% Sales OutsourcingCRM consulting and SI company CRM Toolbox was launched in 2014. The agency focuses on CRM consulting and SI and Sales Outsourcing.
Read moreSee All Locations (2)Wilmington, DE
2055 Limestone Rd STE 200- C STE 200-C
Wilmington, DE 198081
+1.267.630.1423
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UndisclosedUndisclosed2 - 9New Castle, DE
Services provided
30% Cybersecurity30% IT Managed Services20% BI & Big Data Consulting & SI +2 services10% Call Center Services10% Cloud Consulting & SICybersecurity company Partners Plus IT Support was launched in 1991. The company focuses on Cybersecurity and IT managed services, and is small.
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UndisclosedUndisclosed2 - 9Frederick, MD
Services provided
30% Business Consulting20% Corporate Training & Coaching20% Marketing Strategy +3 services10% Commercial Financing10% HR Consulting10% Sales OutsourcingDocius Consulting is a small Business Consulting company founded in 2019. Their team provides Business Consulting and Marketing Strategy.
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UndisclosedUndisclosed2 - 9Reston, VA
Services provided
15% Pay Per Click15% Search Engine Optimization15% Social Media Marketing +5 services15% Video Marketing10% CRM Consulting and SI10% Email Marketing10% Sales Outsourcing10% Web DesignBroadsun Media, LLC, a small social media marketing agency, is in Reston, Virginia. Their services include Social Media Marketing and Search Engine Optimization.
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Undisclosed$25 - $49 / hr10 - 49Wilmington, DE
Services provided
30% Content Writing Services25% Branding25% Market Research +1 service20% Document Digitization & ManagementWiki Page Creation Service is a Wilmington, Delaware-based Content Writing Services company. Their services include Content Writing Services and Branding.
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A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.
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Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
- Client feedback and reviews
- Work experience and previous projects
- Market presence and reputation in the industry
List of the Top 1 Baltimore BPO Services
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$1,000+< $25 / hr10 - 49Baltimore, MD
Ability to deliver
28.3/40.015.2/20 Reviews4.6/10 Clients & Experience8.6/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
UndisclosedUndisclosed10 - 49Baltimore, MD
Ability to deliver
5.3/40.00/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
100% Back Office Outsourcing -
$10,000+$50 - $99 / hr1,000 - 9,999Columbia, MD
Ability to deliver
10.6/40.00/20 Reviews2.9/10 Clients & Experience7.7/10 Market PresenceService focus
25% Back Office Outsourcing75% Other -
$1,000+$100 - $149 / hr2 - 9Baltimore, MD
Ability to deliver
18.3/40.013/20 Reviews0.7/10 Clients & Experience4.6/10 Market PresenceService focus
10% Back Office Outsourcing90% Other -
UndisclosedUndisclosed2 - 9Glen Burnie, MD
Ability to deliver
5.9/40.00/20 Reviews0.6/10 Clients & Experience5.3/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$25 - $49 / hr10 - 49Millersville, MD
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Towson, MD
Ability to deliver
5.3/40.00/20 Reviews1.4/10 Clients & Experience4/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
UndisclosedUndisclosed50 - 249Ellicott City, MD
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
UndisclosedUndisclosed10 - 49Baltimore, MD
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
55% Back Office Outsourcing45% Other -
UndisclosedUndisclosed10 - 49Essex, MD
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
55% Back Office Outsourcing45% Other -
UndisclosedUndisclosed10 - 49Baltimore, MD
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
55% Back Office Outsourcing45% Other -
UndisclosedUndisclosed10 - 49Baltimore, MD
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
55% Back Office Outsourcing45% Other -
UndisclosedUndisclosed10 - 49Perry Hall, MD
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
55% Back Office Outsourcing45% Other -
UndisclosedUndisclosed10 - 49Parkville, MD
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
55% Back Office Outsourcing45% Other -
UndisclosedUndisclosed10 - 49Baltimore, MD
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
55% Back Office Outsourcing45% Other -
UndisclosedUndisclosed10 - 49Ellicott City, MD
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
55% Back Office Outsourcing45% Other
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