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Top Crisis Communications Firms

When reputation is on the line, a specialized crisis communications agency can help you respond quickly, control the narrative, and rebuild stakeholder trust. Clutch makes it easy to find a partner you can rely on. Every provider in our directory is vetted through in-depth client interviews that verify results, responsiveness, and ethical standards. Use the filters to sort firms by budget, location, industry focus, and more, or start with popular regions such as the Crisis Communications Firms in the United States, Crisis Communications Firms in the United Kingdom, and Crisis Communications Firms in Canada. With transparent reviews and data-rich profiles, you’ll quickly pinpoint the crisis communications experts best suited to safeguard your brand when it matters most.

For related services, check out our global list of corporate communications firms or public relations companies.

Ratings Updated: August 28, 2026
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Public Relations Focus: Crisis communications

List of the Top Crisis Management Firms

  • Featured

    What are Featured Providers?

    10 to 1 Public Relations Logotype

    10 to 1 Public Relations

    4.9 27 reviews
    Premier Verified
    $5,000+
    $150 - $199 / hr
    10 - 49
    Scottsdale, AZ

    Services provided

    80% Public Relations
    10% Branding
    10% Marketing Strategy

    Focus Areas

    28% Crisis communications
    50% Corporate communications
    11% Online reputation management +1
    11% Public affairs

    10 to 1 Public Relations is a Public Relations agency with expertise in media relations, brand reputation, and corporate communications. They are praised for their thoroughness, timeliness, and effective communication, with 100% of reviewers noting their positive impact on media coverage and brand awareness. Clients consistently commend their project management skills and flexibility, with no substantial areas for improvement noted.

    See all 27 projects
    3 of 4 Crisis communications reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Crisis communications Experience

    10 to 1 Public Relations has consistently delivered positive outcomes in crisis communications, with 100% of reviewers expressing satisfaction with their expertise and responsiveness. Clients commend their ability to manage media relations effectively and craft tailored messaging, resulting in measurable improvements in public perception. Notably, one client reported doubling their PR placements annually. Reviewers frequently highlighted the team's professionalism, accessibility, and proactive approach during critical situations, underscoring their effectiveness in restoring and enhancing brand reputation.

    Read Most Recent Review
    20 of 25 Public Relations reviews are 5 stars
    2 new reviews for Public Relations in past 6 months
    $50,000 – $199,999 avg. project cost

    Public Relations PROJECT HIGHLIGHT

    PR & Press Release Writing for Construction Company

    5.0 — 10 to 1 Public Relations provided PR and article writing services for a construction company. The team was responsible for writing multiple press releases for local and national media outlets. Read more
    Read 25 Reviews

    Industry Experience

    10 to 1 Public Relations demonstrates significant expertise across various sectors, including medical (notable for crisis management and enhancing brand visibility), construction (recognized for thoroughness and timely delivery), dental (effective in crisis communication), and real estate (proficient in reputation management). Client feedback reflects strong communication, responsiveness, and the ability to secure positive media coverage, contributing to enhanced brand awareness. Overall sentiment across industries is highly positive, indicating strong alignment for clients seeking PR support in healthcare, construction, dental, real estate, and more.

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    Select Industry to see insights

    Healthcare Advertising & marketing Manufacturing Other industries Dental Real estate Software Consulting Business services Nonprofit Sports Utilities Medical Construction Financial services Arts, entertainment & music

    Average Project Cost Breakdown

    $10,000 to $49,000 (7) $50,000 to $199,999 (7) $200,000 to $999,999 (4) Less than $10,000 (1)

    What Clients Have Said

    10 to 1 Public Relations is often commended for providing excellent value for money. Clients highlighted their transparency in pricing, with feedback indicating satisfaction with the return on investment. For instance, one client noted the effective management of a $250,000 budget that resulted in substantial media coverage. Another client appreciated the good value for cost, stating that 10 to 1 Public Relations helped them gain significant brand exposure for a reasonable investment. Overall, the sentiment reflects that clients feel they received quality services proportional to their expenditures.
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    NetReputation Logotype

    NetReputation

    5.0 53 reviews
    Premier Verified
    $1,000+
    $100 - $149 / hr
    50 - 249
    Sarasota, FL

    Services provided

    65% Public Relations
    20% Search Engine Optimization
    15% Digital Strategy

    Focus Areas

    10% Crisis communications
    80% Online reputation management
    10% Corporate communications

    Net Reputation is a public relations firm specializing in online reputation management, brand reputation, and media coverage suppression. The company consistently receives high ratings for its exceptional service, with 100% of reviewers highlighting its professionalism and effective communication. Positive feedback emphasizes their results-driven approach and commitment to customer satisfaction, with exemplary project management and responsiveness cited by 90% of clients.

    See all 53 projects
    2 of 2 reviews are 5 stars
    1 new review for Public Relations services
    $10,000 – $49,000 avg. project cost

    Reviewed 2 times in the past 6 months

    Recent reviews for NetReputation reflect a generally positive sentiment, highlighting their responsiveness and commitment to customer satisfaction. A client from Caves Valley Pet Lodge noted that despite initial challenges, the team effectively addressed concerns and improved their online presence. Another reviewer appreciated the clear scoping of deliverables and recommended engaging with the team for strategic advice. Overall, clients emphasize open communication and the importance of setting clear expectations for a successful partnership.
    Read 2 Recent Reviews
    1 of 1 Crisis communications reviews is 5 stars
    $50,000 – $199,999 avg. project cost

    Crisis communications Experience

    Net Reputation demonstrates significant expertise in crisis communications, with 100% positive feedback from clients. Reviewers frequently commend their customized solutions tailored to client needs and the company's responsive communication and project management. Clients noted impressive attention to detail and a deep understanding of company culture, contributing to successful outcomes such as improved SEO and partnership profitability. Overall, the sentiment reflects satisfaction with their professional approach and effective strategies.

    Read Most Recent Review

    Average Project Cost Breakdown

    Less than $10,000 (13) $10,000 to $49,000 (9) $50,000 to $199,999 (1) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients consistently highlight Net Reputation's strong value for money, noting that their pricing fits within budget constraints while delivering impressive results. For instance, one client praised them for their 'good value for cost' and noted that they effectively pushed down negative search results and replaced them with positive content. Overall, the sentiment reflects satisfaction with the cost-effectiveness and quality of service provided, reinforcing the company's reputation as a reliable partner in online reputation management.
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    United States (26) Canada (3) England (1)
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    Atlas Marketing Logotype

    Atlas Marketing

    4.9 22 reviews
    Premier Verified
    $5,000+
    $200 - $300 / hr
    2 - 9
    Sewickley, PA

    Services provided

    25% Public Relations
    25% Marketing Strategy
    20% Digital Strategy +2
    20% Social Media Marketing
    10% Web Design

    Focus Areas

    75% Crisis communications
    25% Online reputation management

    Atlas Marketing is a communications firm specializing in PR, crisis management, and media relations. With a 100% positive feedback rate, clients commend their strategic focus and responsiveness, particularly in crisis communications and media training. Approximately 75% of reviewers highlight their ability to align with client values and address complex public affairs needs.

    See all 22 projects
    3 of 4 Public Relations reviews are 5 stars
    Less than $10,000 avg. project cost

    Public Relations PROJECT HIGHLIGHT

    Crisis Management Plan for Construction Management Company

    4.5 — Atlas Marketing developed a crisis management plan for a construction management company. The plan included a response matrix, incident categories, a roadmap for escalation, and existing procedures. Read more
    Read 4 Reviews

    Average Project Cost Breakdown

    $10,000 to $49,000 (12) Less than $10,000 (4) $50,000 to $199,999 (2)

    What Clients Have Said

    Atlas Marketing has received positive feedback regarding their cost-effectiveness and value for money. Clients often highlight their competitive pricing, with investments typically ranging from $5,000 to $35,000 depending on the project scope. For instance, one client noted an investment of under $10,000 for successful crisis management and webinar services, while another mentioned spending $30,000 for comprehensive communications strategies. Overall, clients appreciate the quality of service relative to costs, describing Atlas Marketing as responsive and attentive to their needs.
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    United States (19) Belgium (1) England (1)
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  • Mark Andrew Group Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Allen, TX

    Services provided

    40% Public Relations
    20% Branding
    20% Content Marketing +1
    20% Video Production

    Focus Areas

    30% Crisis communications
    40% Public affairs
    30% Online reputation management

    Mark Andrew Group is a small public relations agency based in Allen, Texas. The team focuses on Public Relations and Branding.

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  • Alpinista Samurai Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Barcelona, Spain

    Services provided

    20% Public Relations
    20% Content Marketing
    20% Email Marketing +2
    20% Marketing Strategy
    20% Social Media Marketing

    Focus Areas

    50% Crisis communications
    50% Corporate communications

    Alpinista Samurai is a Content Marketing company. The firm is headquartered in Barcelona, Spain. Their services include Content Marketing and Email Marketing.

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  • Featured

    What are Featured Providers?

    Reputation Defense Network Logotype

    Reputation Defense Network

    5.0 8 reviews
    Verified
    $1,000+
    $150 - $199 / hr
    10 - 49
    San Francisco, CA

    Services provided

    60% Public Relations
    10% Content Marketing
    10% Content Moderation Services +2
    10% Corporate Law
    10% Digital Strategy

    Focus Areas

    10% Crisis communications
    70% Online reputation management
    10% Corporate communications +1
    10% Investor relations

    Reputation Defense Network is a specialized Public Relations firm focusing on brand reputation management and suppression of negative content across various industries. With consistently positive feedback from clients, they are commended for their swift action, effective strategies, and seamless communication. Approximately 100% of reviews highlight their expertise in managing online presence and reputation, particularly in media relations and public communications.

    See all 8 projects
    7 of 7 Public Relations reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Public Relations PROJECT HIGHLIGHT

    Reputation Management for Medical Practice Firm

    5.0 — A medical practice firm hired Reputation Defense Network to employ PR strategies for their brand. The team's main goal is to remove negative information and reviews about the company. Read more
    Read 7 Reviews

    Industry Experience

    Reputation Defense Network has demonstrated expertise across various industries, including automotive, healthcare, cybersecurity, real estate, and advertising. Feedback highlights their strengths in effectively suppressing negative content, managing online reputations, and employing strategic PR approaches. Clients commend their responsiveness, detailed strategies, and results-driven mindset. Overall, sentiment is positive, suggesting they are well-suited for industries facing reputational challenges, particularly in sectors where online presence significantly impacts business success.

    Read All Reviews

    Select Industry to see insights

    Advertising & marketing Automotive Healthcare Real estate IT Services Consumer Products

    Average Project Cost Breakdown

    $10,000 to $49,000 (5) $50,000 to $199,999 (2)

    What Clients Have Said

    Clients have noted that while Reputation Defense Network's pricing may be higher than some competitors, the value for money is justified by their effective results and dedication to client success. For instance, one client mentioned they were quoted lower costs by overseas companies but opted for RDN due to their guaranteed milestones. Overall, the sentiment reflects satisfaction with the outcomes and the urgency demonstrated by the team, making the investment worthwhile.
    Read All Reviews

    View projects from:

    Milwaukee, Wisconsin (1) Murrieta, California (1) Sacramento, California (1) San Diego, California (1) San Jose, California (1) Walnut Creek, California (1) Las Vegas, Nevada (1)
    View Profile Visit Website
    Percepto Logotype

    Percepto

    4.8 18 reviews
    $10,000+
    $150 - $199 / hr
    10 - 49
    Tel Aviv-Yafo, Israel

    Services provided

    35% Public Relations
    30% Content Marketing
    20% Search Engine Optimization +1
    15% Branding

    Focus Areas

    16% Crisis communications
    68% Online reputation management
    16% Investor relations

    Percepto is a Public Relations agency specializing in reputation management, media relations, and corporate communications. The company receives high praise for its adaptive problem-solving and professional project management, with 100% of reviews highlighting their timely delivery and effective communication. Clients appreciate Percepto's personalized approach, with 80% noting their strategic and innovative solutions tailored to individual business needs.

    See all 18 projects
    4 of 5 Public Relations reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Public Relations PROJECT HIGHLIGHT

    Online Reputation Management for Consulting Company

    5.0 — Percepto helps a consulting company manage their online presence and reputation by performing audits, improving their branding, creating content, social media, and engagement strategies, and Read more
    Read 5 Reviews

    Average Project Cost Breakdown

    $10,000 to $49,000 (5) $50,000 to $199,999 (3) Less than $10,000 (2)

    What Clients Have Said

    Clients have consistently highlighted Percepto's overall value for money, often noting that their pricing aligns well with budget constraints while delivering high-quality results. For instance, one client praised Percepto's 'good value for cost,' while another stressed that their offerings fit their budget perfectly. Overall sentiment reflects satisfaction with the cost-effectiveness of Percepto's services, with many stating that the quality of work justifies the investment.
    Read All Reviews

    More responsive than most other service providers

    Percepto is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    View projects from:

    Israel (7) United States (3) Germany (1) Poland (1) Switzerland (1) England (1)
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  • ICHRONstudio Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Citrus Heights, CA

    Services provided

    20% Public Relations
    20% Advertising
    20% Pay Per Click +2
    20% Search Engine Optimization
    20% Social Media Marketing

    Focus Areas

    50% Crisis communications
    50% Corporate communications

    ICHRONstudio is an Advertising company. Their small team of employees is in Citrus Heights, California. Their team focuses on Advertising and Public Relations.

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  • Elevate Public Relations & Marketing Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Roseville, CA

    Services provided

    20% Public Relations
    20% Advertising
    20% Branding +2
    20% Email Marketing
    20% Graphic Design

    Focus Areas

    50% Crisis communications
    50% Corporate communications

    Elevate Public Relations & Marketing is an Advertising company. Their team is based in Roseville, California and offers Advertising and Branding.

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  • Sullivan & Sampson Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Huntington Beach, CA

    Services provided

    40% Public Relations
    20% Marketing Strategy
    20% Media Planning & Buying +1
    20% Social Media Marketing

    Focus Areas

    30% Crisis communications
    30% Corporate communications
    20% Online reputation management +1
    20% Public affairs

    Sullivan & Sampson is a PR company. The agency is located in Huntington Beach, California. Their team offers Public Relations and Marketing Strategy.

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  • 22 Graus Comunicação e Eventos Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Belo Horizonte, Brazil

    Services provided

    20% Public Relations
    30% Event Marketing
    20% Digital Strategy +2
    20% Print Design
    10% Event Management

    Focus Areas

    50% Crisis communications
    50% Corporate communications

    22 Graus Comunicação e Eventos is an Event Marketing company. Located in Belo Horizonte, Brazil, the agency was launched in 2012. Their team specializes in Event Marketing and Digital Strategy.

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  • Hugh Mann Development Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Winston-Salem, NC

    Services provided

    20% Public Relations
    20% Branding
    20% Business Consulting +2
    20% Search Engine Optimization
    20% Social Media Marketing

    Focus Areas

    50% Crisis communications
    50% Corporate communications

    Hugh Mann Development is a Winston-Salem, North Carolina-based branding agency. The team offers Branding and Business Consulting.

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  • Breakfast Culture | Jefferson Darrell Logotype

    Breakfast Culture | Jefferson Darrell

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9

    Services provided

    20% Public Relations
    30% Business Consulting
    20% Social Media Marketing +3
    10% Branding
    10% Event Management
    10% Event Marketing

    Focus Areas

    50% Crisis communications
    50% Corporate communications

    Breakfast Culture | Jefferson Darrell is a Toronto Ontario, California-based Business Consulting company. Launched in 2009, the team provides Business Consulting and Public Relations.

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  • Charlie Foxtrot Group, LLC Logotype

    Charlie Foxtrot Group, LLC

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9

    Services provided

    40% Public Relations
    30% Advertising
    30% Marketing Strategy

    Focus Areas

    30% Crisis communications
    40% Public affairs
    30% Corporate communications

    Established in 2018, Charlie Foxtrot Group, LLC is a PR agency. The company offers Public Relations and Advertising, and is small.

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  • KEMSS, LLC Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Alexandria, VA

    Services provided

    20% Public Relations
    40% Business Consulting
    20% Logistics & Supply Chain Consulting +1
    20% Market Research

    Focus Areas

    50% Crisis communications
    50% Corporate communications

    KEMSS, LLC is a Business Consulting company. Launched in 2008, the agency specializes in Business Consulting and Logistics & Supply Chain Consulting.

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  • Point of Success Workforce Solutions LLC Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Lynwood, IL

    Services provided

    30% Public Relations
    40% Recruiting
    30% Business Consulting

    Focus Areas

    40% Crisis communications
    40% Corporate communications
    20% Public affairs

    Point of Success Workforce Solutions LLC, a Recruiting company, is based in Lynwood, Illinois. They offer Recruiting and Business Consulting.

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  • 1Joshua Group Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    East Point, GA

    Services provided

    20% Public Relations
    20% Media Planning & Buying
    20% Web Design +4
    10% Advertising
    10% Branding
    10% Business Consulting
    10% Corporate Training & Coaching

    Focus Areas

    50% Crisis communications
    50% Corporate communications

    1Joshua Group, a small public relations firm, is headquartered in East Point, Georgia. Their services include Public Relations and Media Planning & Buying.

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  • D'Image Production & PR Management Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Durham, NC

    Services provided

    20% Public Relations
    20% Branding
    20% Business Consulting +2
    20% Content Marketing
    20% Event Marketing

    Focus Areas

    50% Crisis communications
    50% Public affairs

    Branding company D'Image Production & PR Management was established in 2008. In Durham, North Carolina, the team provides Branding and Public Relations.

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  • MSCOMMS Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Kefar Sava, Israel

    Services provided

    40% Public Relations
    40% Media Planning & Buying
    20% Marketing Strategy

    Focus Areas

    30% Crisis communications
    30% Corporate communications
    20% Online reputation management +1
    20% Public affairs

    PR company MSCOMMS is headquartered in Kefar Sava, Israel. The team focuses on Public Relations and Media Planning & Buying.

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  • TWC Prose Logotype

    TWC Prose

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9

    Services provided

    50% Public Relations
    50% Digital Strategy

    Focus Areas

    20% Crisis communications
    20% Corporate communications
    20% Investor relations +2
    20% Online reputation management
    20% Public affairs

    TWC Prose, a public relations firm and Digital Strategy company, is in Houston, Texas. The team specializes in Public Relations and Digital Strategy.

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  • Silver Tongue Communications Logotype

    Silver Tongue Communications

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9

    Services provided

    20% Public Relations
    40% Advertising
    20% Logo +1
    20% Social Media Marketing

    Focus Areas

    50% Crisis communications
    50% Corporate communications

    Small Advertising company Silver Tongue Communications, is headquartered in Shreveport, Louisiana. Their services include Advertising and Public Relations.

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  • Vent d'Autan Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Albi, France

    Services provided

    20% Public Relations
    20% Advertising
    20% Event Marketing +4
    10% Corporate Photography
    10% Graphic Design
    10% Video Production
    10% Web Design

    Focus Areas

    50% Crisis communications
    50% Corporate communications

    Advertising company Vent d'Autan is located in Albi, France. Established in 2000, the team provides Advertising and Public Relations.

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  • PandaDigital Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Lyon, France

    Services provided

    20% Public Relations
    20% Advertising
    20% Search Engine Optimization +3
    20% Social Media Marketing
    10% Graphic Design
    10% Web Design

    Focus Areas

    50% Crisis communications
    50% Corporate communications

    PandaDigital is an Advertising company. They are headquartered in Lyon, France and have small team. Their services include Advertising and Public Relations.

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  • RDR PR LLC Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Annville, PA

    Services provided

    30% Public Relations
    30% Social Media Marketing
    20% Video Production +1
    20% Web Development

    Focus Areas

    40% Crisis communications
    25% Public affairs

    RDR PR LLC is a public relations company. They are headquartered in Annville, Pennsylvania and have small team. They offer Public Relations and Social Media Marketing.

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  • Duet Public Relations Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Toronto, Canada

    Services provided

    20% Public Relations
    30% Event Marketing
    20% Media Planning & Buying +2
    20% Social Media Marketing
    10% Event Management

    Focus Areas

    50% Crisis communications
    50% Public affairs

    Duet Public Relations is an Event Marketing company. Based in Toronto, Canada, the company offers Event Marketing and Public Relations.

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  • web3 Holdings Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Palm Beach, FL

    Services provided

    10% Public Relations
    20% Blockchain
    20% Blockchain Marketing +4
    20% Branding
    10% Content Marketing
    10% Digital Strategy
    10% Marketing Strategy

    Focus Areas

    60% Crisis communications
    20% Corporate communications
    20% Public affairs

    Web3 Holdings is a branding company. Their small team of employees is in Palm Beach, Florida. Their team specializes in Branding and Blockchain.

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  • FinTech Matcher Logotype

    FinTech Matcher

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9

    Services provided

    20% Public Relations
    20% Mobile App Development
    10% Advertising +5
    10% Blockchain
    10% Branding
    10% Content Marketing
    10% Event Management
    10% Social Media Marketing

    Focus Areas

    50% Crisis communications
    50% Corporate communications

    FinTech Matcher is a public relations company. They are based in Istanbul, Türkiye and have small team of experts. Their services include Public Relations and Mobile App Development.

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  • Pi2 PR & Marketing Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    București, Romania

    Services provided

    20% Public Relations
    20% Event Management
    20% Event Marketing +2
    20% Search Engine Optimization
    20% Social Media Marketing

    Focus Areas

    50% Crisis communications
    50% Public affairs

    Pi2 PR & Marketing is a public relations agency. The București, Romania-based firm focuses on Public Relations and Event Marketing.

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  • 4in Group Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Taipei, Taiwan

    Services provided

    20% Public Relations
    40% Event Management
    20% Branding +1
    20% Social Media Marketing

    Focus Areas

    50% Crisis communications
    50% Corporate communications

    4in Group, an Event Management company, was established in 2003. The firm provides Event Management and Branding, and is small.

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  • MVW Communications, LLC. Logotype

    MVW Communications, LLC.

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9

    Services provided

    20% Public Relations
    15% Advertising
    15% Audio Production +4
    15% Branding
    15% Corporate Training & Coaching
    10% Content Marketing
    10% Content Writing Services

    Focus Areas

    50% Crisis communications
    50% Public affairs

    PR agency MVW Communications, LLC. Is based in San Antonio, Texas. They provide Public Relations and Advertising.

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  • Debbie Goetz Media Connections, LLC Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Jamison, PA

    Services provided

    20% Public Relations
    20% Content Marketing
    20% Content Writing Services +2
    20% Email Marketing
    20% Social Media Marketing

    Focus Areas

    50% Crisis communications
    50% Public affairs

    PR agency Debbie Goetz Media Connections, LLC was founded in 2010. The firm provides Public Relations and Social Media Marketing, and is small.

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  • Cindy Ferrie and Associates Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Vancouver, Canada

    Services provided

    20% Public Relations
    20% Branding
    20% Pay Per Click +2
    20% Sales Outsourcing
    20% Social Media Marketing

    Focus Areas

    50% Crisis communications
    50% Investor relations

    Cindy Ferrie and Associates, a branding company, is headquartered in Vancouver, Canada. Founded in 2009, the team provides Branding and Public Relations.

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  • Unshakable Marketing Group, LLC Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Seattle, WA

    Services provided

    20% Public Relations
    20% Content Marketing
    20% Email Marketing +2
    20% Marketing Strategy
    20% Social Media Marketing

    Focus Areas

    50% Crisis communications
    50% Online reputation management

    Founded in 2023, Unshakable Marketing Group, LLC is a small Seattle, Washington-based PR agency. Their services include Public Relations and Marketing Strategy.

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  • Coffman Collaborative LLC. Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Charleston, WV

    Services provided

    40% Public Relations
    20% Branding
    20% Event Marketing +1
    20% Graphic Design

    Focus Areas

    30% Crisis communications
    40% Public affairs
    30% Online reputation management

    Coffman Collaborative LLC. Is a public relations firm. The small Charleston, West Virginia-based team provides Public Relations and Branding. The agency was launched in 2021.

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  • Friendship Media Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Frankfurt am Main, Germany

    Services provided

    20% Public Relations
    20% Audio Production
    20% Content Marketing +2
    20% Event Management
    20% Social Media Marketing

    Focus Areas

    50% Crisis communications
    50% Online reputation management

    Friendship Media is a Frankfurt am Main, Germany-based PR agency. The team focuses on Public Relations and Social Media Marketing.

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  • Meerkat Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Prague, Czech Republic

    Services provided

    20% Public Relations
    20% Corporate Photography
    20% Pay Per Click +2
    20% Social Media Marketing
    20% Video Production

    Focus Areas

    50% Crisis communications
    50% Online reputation management

    Meerkat is a small PR company in Prague, Czech Republic. The team provides Public Relations and Social Media Marketing.

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  • YONDERFUL Logotype

    YONDERFUL

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9

    Services provided

    20% Public Relations
    80% Business Consulting

    Focus Areas

    50% Crisis communications
    50% Corporate communications

    Established in 2017, YONDERFUL is a small Business Consulting company based in Sweden. Their team provides Business Consulting and Public Relations.

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  • Purpose Marketing Communications Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Nicosia, Cyprus

    Services provided

    40% Public Relations
    30% Event Management
    30% Media Planning & Buying

    Focus Areas

    30% Crisis communications
    40% Corporate communications
    30% Online reputation management

    Purpose Marketing Communications, a small public relations agency, is located in Nicosia, Cyprus. The team focuses on Public Relations and Media Planning & Buying.

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  • G Public Relations Denmark Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    København, Denmark

    Services provided

    20% Public Relations
    20% Content Marketing
    20% Digital Strategy +2
    20% Media Planning & Buying
    20% Social Media Marketing

    Focus Areas

    50% Crisis communications
    50% Corporate communications

    G Public Relations Denmark is a small København, Denmark-based PR company. Their services include Public Relations and Media Planning & Buying.

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  • easyDigital Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Nicosia, Cyprus

    Services provided

    20% Public Relations
    20% Pay Per Click
    20% Search Engine Optimization +2
    20% Social Media Marketing
    20% Web Development

    Focus Areas

    50% Crisis communications
    50% Online reputation management

    Public relations company easyDigital specializes in Public Relations and Social Media Marketing. They were founded in 1999.

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    View Profile
  • CEMPR Digital Logotype

    CEMPR Digital

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9

    Services provided

    20% Public Relations
    20% Advertising
    20% Pay Per Click +2
    20% Search Engine Optimization
    20% Social Media Marketing

    Focus Areas

    50% Crisis communications
    50% Online reputation management

    CEMPR Digital is an Advertising company. Founded in 2015, the agency is in Mexico City, Mexico. Their services include Advertising and Public Relations.

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  • Cooke Consulting Solutions Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Fulton, MD

    Services provided

    20% Public Relations
    20% Content Marketing
    20% Content Writing Services +2
    20% Marketing Strategy
    20% Social Media Marketing

    Focus Areas

    50% Crisis communications
    30% Corporate communications
    20% Online reputation management

    Cooke Consulting Solutions is a public relations firm. The Fulton, Maryland-based company was established in 2017. Their team provides Public Relations and Marketing Strategy.

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  • Creative Blend Design Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    San Antonio, TX

    Services provided

    20% Public Relations
    20% Advertising
    20% Branding +2
    20% Graphic Design
    20% Web Design

    Focus Areas

    50% Crisis communications
    50% Online reputation management

    Headquartered in San Antonio, Texas, Creative Blend Design is a small Advertising company. The team specializes in Advertising and Branding.

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  • Interstate PR Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Sacramento, CA

    Services provided

    20% Public Relations
    20% Branding
    20% Mobile App Development +2
    20% Social Media Marketing
    20% Web Design

    Focus Areas

    50% Crisis communications
    50% Investor relations

    Interstate PR is a branding firm. Located in Sacramento, California, the agency was established in 2014. Their team specializes in Branding and Public Relations.

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  • Maracaibo Media Group Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    New City, NY

    Services provided

    20% Public Relations
    20% Branding
    20% Event Marketing +2
    20% Social Media Marketing
    20% Web Development

    Focus Areas

    50% Crisis communications
    50% Online reputation management

    Maracaibo Media Group is a branding agency. Their team is headquartered in New City, New York. The firm offers Branding and Public Relations.

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  • No Poetry Communication Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Marousi, Greece

    Services provided

    20% Public Relations
    20% Branding
    20% Content Marketing +2
    20% Graphic Design
    20% Social Media Marketing

    Focus Areas

    50% Crisis communications
    50% Corporate communications

    Located in Marousi, Greece, No Poetry Communication is a branding company. Launched in 2012, the team specializes in Branding and Public Relations.

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  • Oomph Group Inc. Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Toronto, Canada

    Services provided

    20% Public Relations
    20% Branding
    20% Email Marketing +2
    20% Social Media Marketing
    20% Web Design

    Focus Areas

    50% Crisis communications
    50% Online reputation management

    Oomph Group Inc. Is a branding company headquartered in Toronto, Canada. Established in 2006, the team specializes in Branding and Public Relations.

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  • Rep.Agency Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    New York, NY

    Services provided

    40% Public Relations
    40% Search Engine Optimization
    20% Marketing Strategy

    Focus Areas

    30% Crisis communications
    70% Online reputation management

    Rep.Agency is a public relations agency. The team focuses on Public Relations and Search Engine Optimization, and the firm is based in New York, New York.

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  • Teck Geek Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    London, England

    Services provided

    20% Public Relations
    20% Branding
    20% Search Engine Optimization +2
    20% Social Media Marketing
    20% Web Design

    Focus Areas

    50% Crisis communications
    50% Online reputation management

    Teck Geek is a branding firm launched in 2015. Located in London, England, the team provides Branding and Public Relations.

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  • The PR Influence Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    New York, NY

    Services provided

    20% Public Relations
    20% Branding
    20% Graphic Design +2
    20% Social Media Marketing
    20% Web Design

    Focus Areas

    50% Crisis communications
    50% Online reputation management

    The PR Influence is a branding company. Established in 2020, the firm offers Branding and Public Relations.

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  • Revolve Group Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Miami, FL

    Services provided

    20% Public Relations
    20% Advertising
    20% Search Engine Optimization +2
    20% Social Media Marketing
    20% Web Development

    Focus Areas

    50% Crisis communications
    50% Online reputation management

    Revolve Group is an Advertising company. Based in Miami, Florida, their team specializes in Advertising and Public Relations.

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  • Interdirect Logotype

    Not yet reviewed

    $10,000+
    $150 - $199 / hr
    10 - 49
    Milton Keynes, England

    Services provided

    10% Public Relations
    15% Branding
    15% Web Design +6
    10% Email Marketing
    10% Mobile App Development
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Development

    Focus Areas

    50% Crisis communications
    50% Corporate communications

    Interdirect is a branding company. They offer Branding and Web Design and were launched in 1995. The firm is headquartered in Milton Keynes, England.

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  • Chameleon Logotype

    Not yet reviewed

    $10,000+
    $150 - $199 / hr
    10 - 49
    London, England

    Services provided

    10% Public Relations
    40% Branding
    20% Marketing Strategy +2
    20% Social Media Marketing
    10% Event Management

    Focus Areas

    50% Crisis communications
    50% Corporate communications

    Chameleon is a branding agency established in 1999. Their team provides Branding and Marketing Strategy.

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  • Metis Communications Logotype

    Not yet reviewed

    $5,000+
    $150 - $199 / hr
    10 - 49
    Boston, MA

    Services provided

    10% Public Relations
    20% Content Marketing
    20% Email Marketing +3
    20% Graphic Design
    20% Print Design
    10% Event Management

    Focus Areas

    50% Crisis communications
    50% Corporate communications

    In Boston, Massachusetts, Metis Communications is a small Content Marketing company. The team specializes in Content Marketing and Email Marketing.

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  • Group Nine Marketing Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Louisville, KY

    Services provided

    10% Public Relations
    30% Marketing Strategy
    20% Advertising +4
    10% Logo
    10% Media Planning & Buying
    10% Print Design
    10% Web Design

    Focus Areas

    50% Crisis communications
    50% Public affairs

    Located in Louisville, Kentucky, Group Nine Marketing is a small Marketing Strategy company. The team specializes in Marketing Strategy and Advertising.

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Why Trust Clutch

At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

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Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.

Ability to deliver
Focus
Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Otter Public Relations
2 5WPR
3 Interdependence
4 10 to 1 Public Relations
5 Red Banyan
6 Idea Grove
7 NetReputation
8 Prohibition
9 Atlas Marketing
10 Swerve
11 PRLab
12 Channel V Media
13 Bolt PR
14 Mekky Media Relations
15 Orangefiery

List of the Top 15 Crisis Management Firms

  1. Otter Public Relations Logotype

    Otter Public Relations

    $5,000+
    $100 - $149 / hr
    10 - 49
    St. Petersburg, FL

    Ability to deliver

    39.2/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.2/10 Market Presence

    Service focus

    100% Public Relations
    25% Crisis communications
    View Profile Visit Website
  3. Interdependence Logotype

    Interdependence

    $5,000+
    $150 - $199 / hr
    50 - 249
    Chicago, IL

    Ability to deliver

    38/40.0
    20/20 Reviews
    8.4/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    100% Public Relations
    20% Crisis communications
    View Profile Visit Website
  4. 10 to 1 Public Relations Logotype

    10 to 1 Public Relations

    $5,000+
    $150 - $199 / hr
    10 - 49
    Scottsdale, AZ

    Ability to deliver

    37.3/40.0
    18.2/20 Reviews
    9.7/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    80% Public Relations
    28% Crisis communications
    20% Other
    View Profile Visit Website
  6. Idea Grove Logotype

    Idea Grove

    $10,000+
    $150 - $199 / hr
    10 - 49
    Lewisville, TX

    Ability to deliver

    38.7/40.0
    18.8/20 Reviews
    10/10 Clients & Experience
    9.9/10 Market Presence

    Service focus

    70% Public Relations
    10% Crisis communications
    30% Other
    View Profile Visit Website
  8. Prohibition Logotype

    Prohibition

    $5,000+
    $100 - $149 / hr
    10 - 49
    Leeds, England

    Ability to deliver

    36/40.0
    16.4/20 Reviews
    9.7/10 Clients & Experience
    9.9/10 Market Presence

    Service focus

    40% Public Relations
    45% Crisis communications
    60% Other
    View Profile Visit Website
  10. Swerve Logotype

    Swerve

    $10,000+
    $150 - $199 / hr
    10 - 49
    Burlington, Canada

    Ability to deliver

    36.5/40.0
    17.6/20 Reviews
    10/10 Clients & Experience
    8.9/10 Market Presence

    Service focus

    30% Public Relations
    43% Crisis communications
    70% Other
    View Profile Visit Website
  11. PRLab Logotype

    PRLab

    $5,000+
    $100 - $149 / hr
    10 - 49
    Amsterdam, Netherlands

    Ability to deliver

    36.7/40.0
    17/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    100% Public Relations
    10% Crisis communications
    View Profile Visit Website
  12. Channel V Media Logotype

    Channel V Media

    $10,000+
    $150 - $199 / hr
    10 - 49
    New York, NY

    Ability to deliver

    36.4/40.0
    17.2/20 Reviews
    10/10 Clients & Experience
    9.2/10 Market Presence

    Service focus

    60% Public Relations
    11% Crisis communications
    40% Other
    View Profile Visit Website
  13. Bolt PR Logotype

    Bolt PR

    $10,000+
    $200 - $300 / hr
    10 - 49

    Ability to deliver

    36.5/40.0
    19/20 Reviews
    10/10 Clients & Experience
    7.5/10 Market Presence

    Service focus

    45% Public Relations
    20% Crisis communications
    55% Other
    View Profile Visit Website
  14. Mekky Media Relations Logotype

    Mekky Media Relations

    $5,000+
    $150 - $199 / hr
    2 - 9
    Chicago, IL

    Ability to deliver

    34.3/40.0
    16.2/20 Reviews
    9.2/10 Clients & Experience
    8.9/10 Market Presence

    Service focus

    55% Public Relations
    50% Crisis communications
    45% Other
    View Profile Visit Website
  15. Orangefiery Logotype

    Orangefiery

    $25,000+
    $200 - $300 / hr
    10 - 49
    New York, NY

    Ability to deliver

    35.4/40.0
    16.2/20 Reviews
    9.8/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    40% Public Relations
    33% Crisis communications
    60% Other
    View Profile Visit Website
  16. Pierpont Communications Logotype

    Pierpont Communications

    $10,000+
    Undisclosed
    10 - 49
    Houston, TX

    Ability to deliver

    35.2/40.0
    16.6/20 Reviews
    9.8/10 Clients & Experience
    8.8/10 Market Presence

    Service focus

    55% Public Relations
    19% Crisis communications
    45% Other
    View Profile Visit Website
  17. BrandBomb PR Logotype

    BrandBomb PR

    $5,000+
    $150 - $199 / hr
    2 - 9
    Las Vegas, NV

    Ability to deliver

    35.1/40.0
    16.8/20 Reviews
    10/10 Clients & Experience
    8.3/10 Market Presence

    Service focus

    50% Public Relations
    33% Crisis communications
    50% Other
    View Profile Visit Website
  18. Baden Bower™ Logotype

    Baden Bower™

    $1,000+
    < $25 / hr
    50 - 249

    Ability to deliver

    33.8/40.0
    19.8/20 Reviews
    5.3/10 Clients & Experience
    8.7/10 Market Presence

    Service focus

    90% Public Relations
    20% Crisis communications
    10% Other
    View Profile Visit Website
  19. Adoni Media Public Relations & Media Training Logotype

    Adoni Media Public Relations & Media Training

    Undisclosed
    $200 - $300 / hr
    10 - 49
    Spring Hill, Australia

    Ability to deliver

    33.2/40.0
    16.4/20 Reviews
    10/10 Clients & Experience
    6.8/10 Market Presence

    Service focus

    65% Public Relations
    30% Crisis communications
    35% Other
    View Profile Visit Website
  20. Volume Public Relations Logotype

    Volume Public Relations

    $10,000+
    Undisclosed
    10 - 49
    Denver, CO

    Ability to deliver

    34.4/40.0
    16.2/20 Reviews
    9.2/10 Clients & Experience
    9.1/10 Market Presence

    Service focus

    55% Public Relations
    20% Crisis communications
    45% Other
    View Profile Visit Website
  21. Berkeley Communications Group Logotype

    Berkeley Communications Group

    $10,000+
    $150 - $199 / hr
    50 - 249
    Reading , England

    Ability to deliver

    34.2/40.0
    18.2/20 Reviews
    9.2/10 Clients & Experience
    6.7/10 Market Presence

    Service focus

    50% Public Relations
    15% Crisis communications
    50% Other
    View Profile Visit Website
  22. Matter Communications Logotype

    Matter Communications

    $50,000+
    $100 - $149 / hr
    50 - 249
    Boston, MA

    Ability to deliver

    35.4/40.0
    15.6/20 Reviews
    10/10 Clients & Experience
    9.8/10 Market Presence

    Service focus

    25% Public Relations
    27% Crisis communications
    75% Other
    View Profile Visit Website
  23. Five not 10 Logotype

    Five not 10

    $25,000+
    $150 - $199 / hr
    2 - 9
    London, England

    Ability to deliver

    32.7/40.0
    16.4/20 Reviews
    10/10 Clients & Experience
    6.3/10 Market Presence

    Service focus

    60% Public Relations
    50% Crisis communications
    40% Other
    View Profile Visit Website
  24. Goldman McCormick PR Logotype

    Goldman McCormick PR

    $50,000+
    Undisclosed
    2 - 9
    New York, NY

    Ability to deliver

    32/40.0
    16.2/20 Reviews
    9.1/10 Clients & Experience
    6.7/10 Market Presence

    Service focus

    100% Public Relations
    50% Crisis communications
    View Profile Visit Website
  25. BIG FISH PR Logotype

    BIG FISH PR

    $10,000+
    $150 - $199 / hr
    10 - 49
    Boston, MA

    Ability to deliver

    32.7/40.0
    16.2/20 Reviews
    8.8/10 Clients & Experience
    7.7/10 Market Presence

    Service focus

    100% Public Relations
    33% Crisis communications
    View Profile Visit Website
  26. SHERMAN Logotype

    SHERMAN

    $10,000+
    $200 - $300 / hr
    2 - 9
    Chicago, IL

    Ability to deliver

    35.5/40.0
    16/20 Reviews
    10/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    50% Public Relations
    20% Crisis communications
    50% Other
    View Profile Visit Website
  27. Phase 3 Marketing and Communications Logotype

    Phase 3 Marketing and Communications

    $10,000+
    $150 - $199 / hr
    50 - 249
    Atlanta, GA

    Ability to deliver

    35/40.0
    16.2/20 Reviews
    9.5/10 Clients & Experience
    9.3/10 Market Presence

    Service focus

    25% Public Relations
    29% Crisis communications
    75% Other
    View Profile Visit Website
  28. BLND PR Logotype

    BLND PR

    $10,000+
    $150 - $199 / hr
    10 - 49
    Redondo Beach, CA

    Ability to deliver

    36.4/40.0
    16.8/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    35% Public Relations
    13% Crisis communications
    65% Other
    View Profile Visit Website
  29. RLM PR Logotype

    RLM PR

    $10,000+
    $150 - $199 / hr
    10 - 49
    New York, NY

    Ability to deliver

    33.7/40.0
    17/20 Reviews
    9.1/10 Clients & Experience
    7.6/10 Market Presence

    Service focus

    60% Public Relations
    20% Crisis communications
    40% Other
    View Profile Visit Website
  30. OBA PR Logotype

    OBA PR

    $1,000+
    $300+ / hr
    10 - 49
    Agios Athanasios, Cyprus

    Ability to deliver

    33.9/40.0
    19.2/20 Reviews
    9.3/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    80% Public Relations
    17% Crisis communications
    20% Other
    View Profile Visit Website

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Crisis Communications Firm FAQs

Looking for a crisis communications firm but not sure where to start? We've put together answers to the most common questions businesses ask when searching for a trusted partner. This FAQ covers what you need to know before hiring a crisis communications firm, from pricing and services to results and red flags.

A crisis communications firm helps organizations plan for, respond to, and recover from events that could harm brand reputation or stakeholder trust. When an incident occurs, such as a data breach, product recall, executive misconduct, or social media backlash, the agency acts as your rapid-response team. They assess the situation, craft key messages, coordinate with internal leaders and legal counsel, handle media inquiries, and monitor public sentiment in real time. After the initial response, they guide long-term reputation repair through stakeholder outreach, transparent reporting, and strategic storytelling.

Based on a robust evaluation of reputation management and rapid response, Clutch identifies leading firms. The top crisis communications agencies for 2026 include:

  1. Otter Public Relations

  2. 5WPR

  3. OBA PR

  4. 10 to 1 Public Relations

  5. Red Banyan

  6. Idea Grove

  7. Interdependence

  8. Prohibition

  9. Net Reputation

  10. Atlas Marketing

  11. Swerve

  12. Channel V Media

  13. PRLab

  14. Pierpont Communications

  15. Bolt PR

A crisis communication agency typically offers:

  • Risk audits and crisis-readiness playbooks
  • 24/7 on-call media relations and spokesperson training
  • Message development and press statement drafting
  • Social listening and sentiment analysis
  • Stakeholder and influencer outreach
  • Internal comms coordination (employees, partners, investors)
  • Post-crisis reputation rebuilding and thought-leadership campaigns
  • Simulation workshops to test plans before an incident arises

Budgets vary widely based on risk profile and response time. On Clutch, small companies typically spend $5,000–$15,000 per month for monitoring and light support. High-stakes, round-the-clock retainers for enterprises can run $20,000–$50,000+ per month. One-off crisis projects often start around $15,000 for a two-to-four-week engagement. Location, seniority of consultants, and the need for multilingual or industry-specific expertise will also influence pricing.

Start by confirming the agency has handled situations similar to yours, data privacy, healthcare compliance, financial fraud, etc. Review case studies and ask for measurable outcomes (e.g., time to neutral coverage, share-of-voice regained). Ensure the firm offers senior-level counsel 24/7 and can integrate with your legal, HR, and marketing teams. Finally, evaluate chemistry and transparency: you’ll be collaborating under intense pressure, so clear communication and mutual trust are critical.

These are some red flags you should watch for when hiring a crisis communications company:

  • Guaranteed media “fixes” or promises to erase online content
  • Vague pricing or undisclosed subcontractors
  • Lack of a written crisis plan or refusal to run simulations
  • Limited access to senior strategists once the contract is signed
  • No verifiable case studies or client references in your sector

Utilize these sample questions to help your hiring process:

  • Have you managed crises similar to ours? What were the outcomes?
  • Who will be on our account, and what is their availability?
  • How do you coordinate with legal counsel to balance transparency and liability?
  • What monitoring tools and metrics do you use to track sentiment and ROI?
  • How will you train our executives and staff for media interactions?
  • What is your fee structure for retainers versus emergency engagements?

Most full-service PR agencies handle brand building and media relations during normal operations. Crisis communications firms specialize in high-pressure, high-stakes situations that require rapid response, legal sensitivity, and 24/7 monitoring. While some large PR networks have crisis divisions, a dedicated crisis specialist often brings deeper experience with litigation support, regulatory bodies, and reputation recovery metrics.

These are some of the examples of how a crisis communications firm measures ROI:

  • Reduction in negative media coverage over time
  • Improvements in sentiment score across social platforms
  • Stabilization of stock price or donor contributions
  • Surveyed stakeholder trust post-incident
  • Speed of returning to normal share-of-voice levels compared with competitors

Choosing KPIs upfront ensures both you and the agency stay aligned on outcomes beyond simple press hits.

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