Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT service provider specializing in comprehensive IT support, cybersecurity, and infrastructure management. Across multiple reviews, 100% of clients express satisfaction with their technical expertise, responsiveness, and problem-solving capabilities. Many reviewers (about 75%) highlight their professionalism and commitment to client needs, with no significant areas for improvement noted.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
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UndisclosedUndisclosed50 - 249Atlanta, GA
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IVoyant is an IT strategy consulting company. The Atlanta, Georgia-based company offers IT strategy consulting and IT managed services.
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UndisclosedUndisclosed2 - 9Monroe, NC
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IT strategy consulting and IT managed services company Pabba's IT Consulting offers IT strategy consulting and IT managed services. They were established in 2022.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 20 projectsNotch is a technology company specializing in AI-driven software development and digital transformation, with notable proficiency in creating custom web applications and enhancing operational efficiency. The reviews reflect an overwhelmingly positive reception, with approximately 100% of clients highlighting Notch's dedication, technical expertise, and effective project management. Clients consistently praise their collaborative approach and ability to integrate seamlessly with internal teams.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in enhancing IT infrastructure, security, and support. Reviews indicate a 100% positive feedback rate, highlighting their exceptional service, rapid problem-solving, and proactive approach. Clients commend their technical competence and reliable project management, with no areas for improvement suggested.
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UndisclosedUndisclosed10 - 49London, England
Services provided
Established in 2018, Old Street Solutions is an IT strategy consulting company. The firm offers IT strategy consulting and BI & big data consulting & SI, and is small.
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UndisclosedUndisclosed50 - 249London, England
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CTM is an IT strategy consulting and IT managed services company. Founded in 2014, their team provides IT strategy consulting and IT managed services.
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UndisclosedUndisclosed10 - 49London, England
Services provided
Located in London, England and New York, New York, CKM Analytix is an IT strategy consulting company. The team specializes in IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249London, England
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TechExcel, Inc. Is a midsize IT strategy consulting company launched in 1992. Their services include IT strategy consulting and CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Milano, Italy
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Based in Milano, Italy, YouCo is an IT strategy consulting company. The team focuses on IT strategy consulting and IT managed services.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 35 projectsDreamix is a software development company providing services such as software solutions, data management platforms, DevOps, UX/UI design, and AI integration. Reviews from clients highlight their exceptional engineering expertise, strong cultural fit, and effective project management. All feedback is overwhelmingly positive, with clients frequently praising Dreamix's high-quality deliverables, proactive communication, and ability to exceed expectations.
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UndisclosedUndisclosed2 - 9Florham Park, NJ
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Global IT Service LLC is an IT strategy consulting and IT managed services company. Their team is located in Florham Park, New Jersey. The firm provides IT strategy consulting and IT managed
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UndisclosedUndisclosed2 - 9Bloomingdale, NJ
Services provided
Founded in 1993, Open Access Systems Corporation DBA OASYS Corporation is a small IT strategy consulting company. Their team focuses on IT strategy consulting and IT managed services.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projects99brightminds is a recruitment and staffing company that specializes in outsourcing specific language skills, such as Arabic-speaking candidates, for IT and digital engineering projects. The overall feedback is overwhelmingly positive, highlighting their promptness and alignment with clients' values, with 100% of reviewers expressing satisfaction and noting improvements in hiring speed and candidate quality.
$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 102 projectsPeeklogic, LLC is a specialized Salesforce development company delivering customized solutions in CRM integration and app development. They consistently receive positive feedback for their project management and responsiveness, with 100% of reviews highlighting their expertise in Salesforce and timely delivery. Clients repeatedly commend their practical, solution-oriented approach and efficient communication, making them a reliable partner for Salesforce-related projects.
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UndisclosedUndisclosed2 - 9
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IT strategy consulting company Sierra Computer Group is headquartered in Reno, Nevada. Their services include IT strategy consulting and IT managed services.
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UndisclosedUndisclosed50 - 249Edison, NJ
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Located in Edison, New Jersey, WeDoServiceNow is a midsize IT strategy consulting company. The team offers IT strategy consulting and IT managed services.
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UndisclosedUndisclosed2 - 9Newark, DE
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PartnerVP is a small Newark, Delaware-based IT strategy consulting company. The team focuses on IT strategy consulting and IT managed services.
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UndisclosedUndisclosed10 - 49Rzeszów, Poland
Services provided
Mint Service Desk is a small Rzeszów, Poland-based IT strategy consulting company. The team offers IT strategy consulting and IT managed services.
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UndisclosedUndisclosed10 - 49Katowice, Poland
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Established in 2014, Pancernik IT is an IT strategy consulting and IT managed services company. The agency provides IT strategy consulting and IT managed services, and is small.
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UndisclosedUndisclosed2 - 9
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Contuit is a Seattle, Washington-based IT strategy consulting company. Their services include IT strategy consulting and IT managed services.
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UndisclosedUndisclosed1,000 - 9,999San Jose, CA
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Spirent Communications is a Cybersecurity company in San Jose, California and Beijing, China. They offer Cybersecurity and IT managed services and were launched in 1936.
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UndisclosedUndisclosed10 - 49Grand Junction, CO
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Small cloud consulting & SI company Aspen + Morse, is headquartered in Grand Junction, Colorado. The team specializes in cloud consulting & SI and CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Modena, Italy
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K LABS is a cloud consulting & SI company founded in 2006. The small team focuses on cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed50 - 249Santa Ana, CA
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Rencata, a midsize IT strategy consulting company, is headquartered in Santa Ana, California and Puducherry, India. The team focuses on IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Overland Park, KS
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IDatalytics is a business intelligence company. They are based in Overland Park, Kansas and have midsize team. Their services include BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Franklin, TN
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4wrd Consulting is an IT strategy consulting company. The company is located in Franklin, Tennessee. Their services include IT strategy consulting and IT managed services.
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UndisclosedUndisclosed10 - 49Franklin, TN
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Servant is an IT strategy consulting company. They provide IT strategy consulting and IT managed services and were launched in 2021. The agency is in Franklin, Tennessee.
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UndisclosedUndisclosed10 - 49Nashville, TN
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Technology Lab is a small IT strategy consulting and IT managed services company founded in 2009. Their team provides IT strategy consulting and IT managed services.
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UndisclosedUndisclosed2 - 9Salem, MA
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IT strategy consulting company Red Stapler IT Consulting LLC is located in Salem, Massachusetts. Their services include IT strategy consulting and IT managed services.
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UndisclosedUndisclosed10 - 49Natick, MA
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Vivantio, an IT strategy consulting and IT managed services company, was launched in 2003. The small team offers IT strategy consulting and IT managed services.
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UndisclosedUndisclosed50 - 249Hopkins, MN
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Ledelsea is an IT strategy consulting company. The team focuses on IT strategy consulting and IT managed services and is based in Hopkins, Minnesota.
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UndisclosedUndisclosed10 - 49McKees Rocks, PA
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Headquartered in McKees Rocks, Pennsylvania, Symphony Enterprises LLC is an IT strategy consulting company. They offer IT strategy consulting and ERP consulting and SI and were founded in 2004.
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UndisclosedUndisclosed250 - 999Warszawa, Poland
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Sollers Consulting, a big data analytics company, offer BI & big data consulting & SI and cloud consulting & SI. They were founded in 2000.
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UndisclosedUndisclosed10 - 49Lebanon, IN
Services provided
Government Utilities Technology Service is a small IT strategy consulting company. Founded in 2003, the team focuses on IT strategy consulting and IT managed services.
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UndisclosedUndisclosed50 - 249St. Louis, MO
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CEdge Inc. Is a midsize IT strategy consulting company launched in 2004. Their team focuses on IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Chesterfield, MO
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Artificial intelligence development company Wise Equation Solutions Inc. Was launched in 2006. The midsize team offers Artificial Intelligence and UX/UI Design.
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UndisclosedUndisclosed50 - 249Plano, TX
Services provided
Taciti Consulting is a midsize Plano, Texas-based IT strategy consulting company. Their services include IT strategy consulting and ERP consulting and SI.
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UndisclosedUndisclosed10 - 49Warszawa, Poland
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Braf.tech is a small Warszawa, Poland-based Application Testing company. Their services include Application Testing and IT strategy consulting.
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UndisclosedUndisclosed1,000 - 9,999Redmond, WA
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Quadrant Technologies, a big data analytics company, offer BI & big data consulting & SI and Business Consulting. They were launched in 2004.
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UndisclosedUndisclosed10 - 49Bothell, WA
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CloudVenture Technologies is a small business intelligence company located in Bothell, Washington. Their services include BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Springfield, IL
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Lead IT Corporation is a midsize social media marketing agency founded in 2005. Their services include Social Media Marketing and Content Marketing.
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UndisclosedUndisclosed2 - 9
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TekVisor Consulting LLC is an IT strategy consulting company based in Castle Rock, Colorado. Launched in 2018, the team focuses on IT strategy consulting and Business Consulting.
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UndisclosedUndisclosed2 - 9Dallas, TX
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Founded in 2018, nfiniti3 is an IT strategy consulting company. Their team offers IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Asheville, NC
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Big Cloud Consultants is a big data analytics company and cloud consulting & SI company. Launched in 2016, the team focuses on BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9
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Better BI Consulting Group is a data analytics company and cloud consulting & SI company founded in 2021. Their services include BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Torino, Italy
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Established in 2014, Visualitics is a big data analytics company. The midsize team specializes in BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Milano, Italy
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F1 Consulting & Services is an user experience agency. Founded in 2008, their team focuses on UX/UI Design and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Bresso, Italy
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Info Studi Srl, a big data company, is based in Bresso, Italy. The team focuses on BI & big data consulting & SI and CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Kraków, Poland
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GGS IT Consulting, a midsize business intelligence company, is located in Kraków, Poland. The team offers BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9
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Datacamel is a small Wroclaw, Poland-based big data company. The team specializes in BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Katowice, Poland
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Systeo is a Katowice, Poland-based data analytics company. The team focuses on BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Chicago, IL
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Mikan is a big data company and cloud consulting & SI company launched in 2008. Their team specializes in BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Mantua Township, NJ
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NEST International is a business intelligence company. The team offers BI & big data consulting & SI and cloud consulting & SI and is based in Mantua Township, New Jersey.
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UndisclosedUndisclosed50 - 249Princeton, NJ
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ATNA Technologies, a business intelligence company, is headquartered in Princeton, New Jersey and Coimbatore, India. They specialize in BI & big data consulting & SI and CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Orlando, FL
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Altria Consulting, a midsize business intelligence company, is headquartered in Orlando, Florida and Sri Lanka. The team focuses on BI & big data consulting & SI and CRM consulting and SI.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
45% IT Consulting55% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.1/40.017.2/20 Reviews7.5/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34/40.016.4/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.2/40.018/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.4/40.017.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
30% IT Consulting70% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
33.8/40.015.4/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.