Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT service provider specializing in comprehensive IT support, cybersecurity, and infrastructure management. Across multiple reviews, 100% of clients express satisfaction with their technical expertise, responsiveness, and problem-solving capabilities. Many reviewers (about 75%) highlight their professionalism and commitment to client needs, with no significant areas for improvement noted.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile IT services company offering comprehensive software development, website creation, and application development solutions. The company is praised for its efficiency, creativity, and collaborative spirit, with 100% of reviewers highlighting timely delivery and satisfaction with product outcomes. While some suggest a need for more proactive guidance, 90% of feedback notes their adaptability and strong alignment with client needs and values.
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$25,000+$50 - $99 / hr10 - 49Shaker Heights, OH
Services provided
Viable Synergy, a small AI development company, is headquartered in Shaker Heights, Ohio. Their services include Artificial Intelligence and AI Consulting.
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UndisclosedUndisclosed250 - 999Tampa, FL
Services provided
In Tampa, Florida and Visakhapatnam, India, SRI Tech Solutions is an IT strategy consulting company. The team focuses on IT strategy consulting and Custom Software Development.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr50 - 249L'viv, UkraineServices provided
See all 58 projectsLeobit is a software development company specializing in AI, mobile app development, and digital platform solutions. Across their reviews, clients consistently highlight their strong project management, timely delivery, and ability to meet or exceed expectations. Approximately 100% of reviewers emphasized Leobit's expertise, proactive communication, and flexibility in addressing client needs, resulting in high customer satisfaction and ongoing partnerships.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a custom software development company known for delivering tailored solutions such as POS systems, HR software, CRM systems, and ERP platforms. With 100% positive feedback, reviewers emphasize their exceptional project management skills, timely delivery, and deep understanding of client needs. Notably, 80% of reviews highlight their ability to adapt to specific requirements and their commitment to quality, while all reviewers commend their professionalism and responsiveness.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 20 projectsNotch is a versatile technology company specializing in AI and software development, offering services such as web application creation, UI/UX design, and advanced data integration solutions. Their client feedback is overwhelmingly positive, with 100% of reviewers highlighting Notch's technical expertise, commitment to project success, and seamless integration with client teams. Notch's proactive communication and adaptability are repeatedly commended, creating strong partnerships and consistently exceeding client expectations.
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UndisclosedUndisclosed10 - 49
Services provided
Kloud 7 is an unified communications consulting & SI company launched in 2012. The agency provides unified communications consulting & SI and Call Center Services.
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$5,000+$25 - $49 / hr250 - 999
Services provided
Mobolutions LLC is a CRM consulting and SI company. Their midsize team is in Plano, Texas and Chennai, India. Their services include CRM consulting and SI and ERP consulting and SI.
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$5,000+$25 - $49 / hr1,000 - 9,999
Services provided
GroupCOS, an IT strategy consulting company, was launched in 2009. The large team offers IT strategy consulting and Business Consulting.
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Undisclosed$25 - $49 / hr50 - 249
Services provided
Sciens software technologies llp is an Advertising company. Their midsize team of employees is headquartered in Hyderabad Telangana , India. Their team focuses on Advertising and Branding.
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$1,000+< $25 / hr2 - 9
Services provided
Based in Haltom City, Texas, Epson Printer Drivers is a small IT managed services company. The team specializes in IT managed services and other IT consulting and SI.
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Featured
What are Featured Providers?
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in enhancing IT infrastructure, security, and support. Reviews indicate a 100% positive feedback rate, highlighting their exceptional service, rapid problem-solving, and proactive approach. Clients commend their technical competence and reliable project management, with no areas for improvement suggested.
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a software development company with a strong focus on custom application development, integration, and IT project management. The firm is consistently praised for its project management excellence, timely delivery, and ability to integrate smoothly with client teams. Approximately 100% of reviewers highlight Accedia's technical expertise and adaptability, while 85% note their proactive communication and strategic alignment with client goals, leading to significant operational improvements and client satisfaction.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a specialized IT recruitment agency focusing on staff augmentation and consulting services, particularly in cybersecurity, software development, and technical leadership. Reviews indicate a 100% satisfaction rate, highlighting their professionalism, responsiveness, and ability to deliver high-quality candidates quickly. Impressively, 70% of reviewers appreciated their alignment with company culture and values, underscoring their role as a reliable and strategic partner.
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$100,000+< $25 / hr50 - 249Paramus, NJ
Services provided
IT staff augmentation company Connexions is located in Paramus, New Jersey. Their services include IT staff augmentation and IT strategy consulting.
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UndisclosedUndisclosed50 - 249
Services provided
IT strategy consulting company JANZZ.technology is in Zürich, Switzerland. Founded in 2009, the team provides IT strategy consulting and Custom Software Development.
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Featured
What are Featured Providers?
Undisclosed< $25 / hr10 - 49Pune, IndiaServices provided
See all 21 projectsLogiQuad Solutions Private Limited is a versatile IT solutions company specializing in software development, DevOps, and cloud services. Approximately 90% of reviewers praised the company's prompt communication, technical expertise, and project management skills. While clients consistently noted their delivery of high-quality solutions on time, 20% suggested minor improvements in defining initial project structures.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 36 projectsDreamix is a versatile software development company specializing in custom software solutions, data management platforms, and DevOps work. Reviewers repeatedly praise their high-quality deliverables, professionalism, and exceptional project management skills. Approximately 90% of feedback underscores their technical expertise and cultural fit, while 85% highlight their ability to meet deadlines and adapt to client needs.
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projects99brightminds is a recruitment and staffing company that specializes in outsourcing specific language skills, such as Arabic-speaking candidates, for IT and digital engineering projects. The overall feedback is overwhelmingly positive, highlighting their promptness and alignment with clients' values, with 100% of reviewers expressing satisfaction and noting improvements in hiring speed and candidate quality.
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$5,000+$100 - $149 / hr250 - 999
Services provided
Qapitol QA Services Pvt. Ltd. Is a midsize Application Testing company launched in 2015. Their services include Application Testing and IT strategy consulting.
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$1,000+< $25 / hr10 - 49
Services provided
Launched in 2012, Futurelabstechnology is a small Noida, India-based IT strategy consulting company. Their services include IT strategy consulting.
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 103 projectsPeeklogic, LLC is a Salesforce development company that consistently receives high ratings for its expertise in Salesforce solutions, CRM customization, and web development. Reviewers frequently commend the company for strong project management, timely delivery, and responsiveness, with approximately 90% of reviews highlighting their ability to adapt to evolving requirements and deliver practical solutions. Clients appreciate the value they offer, with no significant areas for improvement noted.
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$5,000+$50 - $99 / hr10 - 49
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Quaere E-technology is an artificial intelligence company. Headquartered in Lucknow, India, their team focuses on Artificial Intelligence and CRM consulting and SI.
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$10,000+$100 - $149 / hr50 - 249Miami, FL
Services provided
Established in 2009, Netdata Cybersecurity is a Cybersecurity company. The company offers Cybersecurity.
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UndisclosedUndisclosedFreelancer
Services provided
Improvingit is a Cybersecurity company. In Chilliwack, Canada, their small team specializes in Cybersecurity. The firm was established in 2020.
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UndisclosedUndisclosed2 - 9
Services provided
Cloud consulting & SI company Tech IP is located in Preston, England. Their services include cloud consulting & SI.
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Undisclosed$25 - $49 / hr10 - 49Koondoola, Australia
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Small Digital Strategy company The Next Rex, is based in Koondoola, Australia. The team focuses on Digital Strategy and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Jupiter, FL
Services provided
Cybersecurity company eSilo was established in 2002. The team offers Cybersecurity.
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$10,000+$50 - $99 / hr50 - 249
Services provided
Sensor Access Technology Ltd. Is a Cybersecurity company founded in 1999. The firm focuses on Cybersecurity and IoT development, and is midsize.
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$5,000+$50 - $99 / hr2 - 9Berlin, Germany
Services provided
Valenta Benelux is an IT managed services company. The Berlin, Germany-based team offers IT managed services and BI & big data consulting & SI.
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$1,000+Undisclosed250 - 999
Services provided
CyberSentriq is a Cybersecurity company established in 2001. The team offers Cybersecurity and is headquartered in Galway, Ireland.
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UndisclosedUndisclosed10 - 49Basildon, England
Services provided
Immervox is an IT strategy consulting company. They are based in Basildon, England and have small team of experts. Their services include IT strategy consulting.
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$5,000+$100 - $149 / hr2 - 9
Services provided
Proportione is a small Digital Strategy company located in Aveiro, Portugal. Their services include Digital Strategy and Search Engine Optimization.
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$25,000+$200 - $300 / hr250 - 999
Services provided
Based in Bangkok, Thailand, PP Ontime Company Limited is a custom software development company. They provide Custom Software Development and other IT consulting and SI and were founded in 1998.
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UndisclosedUndisclosed10 - 49
Services provided
DarkInvader, a Cybersecurity company, was launched in 2021. The agency provides Cybersecurity, and is small.
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$1,000+$25 - $49 / hr50 - 249
Services provided
Concret.io, a midsize CRM consulting and SI company, is in Jaipur, India. The team focuses on CRM consulting and SI and IT managed services.
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UndisclosedUndisclosed2 - 9Hemel Hempstead, England
Services provided
Cybersecurity company Security Everywhere Ltd. Is headquartered in Hemel Hempstead, England. They focus on Cybersecurity and were launched in 2020.
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$250,000+Undisclosed250 - 999London, England
Services provided
Acuiti Labs, an IT strategy consulting company, was established in 2015. The agency offers IT strategy consulting and Business Consulting, and is midsize.
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UndisclosedUndisclosed10 - 49Weert, Netherlands
Services provided
AT-Automation is a Digital Engineering company located in Weert, Netherlands and Weert, Netherlands. They focus on Digital Engineering and ERP consulting and SI.
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$50,000+$50 - $99 / hr50 - 249Tallinn, Estonia
Services provided
FINEST AS is a Tallinn, Estonia-based custom software development company. Founded in 2000, the team provides Custom Software Development and IT strategy consulting.
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$1,000+$50 - $99 / hr10 - 49
Services provided
Launched in 2025, IJSTARTCANON LLC, a small Cybersecurity company, is headquartered in Austin, Texas. Their team specializes in Cybersecurity and Print Design.
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$10,000+$25 - $49 / hr50 - 249Dhaka, Bangladesh
Services provided
In Dhaka, Bangladesh and Dhaka, Bangladesh, Business Automation Ltd is a DevOps Managed Services company. The team focuses on DevOps Managed Services and UX/UI Design.
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Undisclosed$25 - $49 / hrFreelancer
Services provided
Launched in 2008, Pogotowie-komputery.pl Serwis Laptopów Warszawa Bielany | Serwis Komputerowy is a Cybersecurity company. The team offers Cybersecurity.
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$10,000+< $25 / hr50 - 249Northville, MI
Services provided
SSASOFT is an IT staff augmentation company launched in 2008. Their team specializes in IT staff augmentation and Social Media Marketing.
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$5,000+$100 - $149 / hr250 - 999West Jakarta, Indonesia
Services provided
SALT Indonesia is a custom software development company. The agency is headquartered in West Jakarta, Indonesia. Their team provides Custom Software Development and Cybersecurity.
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UndisclosedUndisclosed50 - 249
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Founded in 2015, REDTEAM HACKERACADEMY is a Cybersecurity company. The team offers Cybersecurity.
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$10,000+$25 - $49 / hr50 - 249Dubai, United Arab Emirates
Services provided
Hsxtech is an ERP consulting and SI company established in 2020. The company focuses on ERP consulting and SI and Custom Software Development, and is midsize.
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UndisclosedUndisclosed50 - 249Marlow, England
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Based in Marlow, England, Cloud Bridge is a midsize cloud consulting & SI company. Their services include cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Toronto, Canada
Services provided
DarkPoint Security Inc. Is a Cybersecurity company. The team focuses on Cybersecurity and is located in Toronto, Canada.
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$10,000+$300+ / hr2 - 9Alcabideche, Portugal
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SaasFractionalCPO, a software development firm, was established in 2020. They provides Custom Software Development and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Bengaluru, India
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IT strategy consulting company Genveritas Technologies Private LImited offers IT strategy consulting and Compliance Consulting. They were launched in 2019.
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Undisclosed< $25 / hr250 - 999Pune, India
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CloudPe is a cloud consulting & SI company founded in 2024. Located in Pune, India, the team offers cloud consulting & SI.
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$5,000+$50 - $99 / hr50 - 249London, England
Services provided
TalenTeam is an IT strategy consulting company founded in 2012. The midsize team offers IT strategy consulting.
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$10,000+$25 - $49 / hr10 - 49
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Amadis Technologies is a cloud consulting & SI company. They offer cloud consulting & SI and were launched in 2019. The company is headquartered in Princeton, New Jersey.
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UndisclosedUndisclosed250 - 999Kyiv, Ukraine
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EBS is a Finance & Accounting Outsourcing (FAO) company. Founded in 1998, the agency specializes in Finance & Accounting Outsourcing (FAO) and IT managed services.
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$10,000+$100 - $149 / hr10 - 49San Antonio, TX
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VND is a branding agency. Their small team of employees is headquartered in San Antonio, Texas and San Antonio, Texas. Their team provides Branding and Web Design.
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$25,000+$50 - $99 / hr10 - 49Budapest, Hungary
Services provided
Located in Budapest, Hungary and Pécs, Hungary, Splendex is an IT staff augmentation company. Launched in 2016, the team focuses on IT staff augmentation and Custom Software Development.
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$1,000+< $25 / hr10 - 49Indore, India
Services provided
See all 1 projectsDream Cyber Infoway specializes in company portal development, mobile app development, and scorecard application development. Reviews highlight their ability to adapt to changes, meet deadlines, and effectively communicate complex issues. Clients commend their readiness to tackle challenges, making Dream Cyber Infoway a reliable partner for technical projects.
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$1,000+< $25 / hr2 - 9Mumbai, India
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Aimbeat is a custom software development company. In Mumbai, India and Mumbai, India, the company was established in 2009. Their team offers Custom Software Development and E-Commerce Development.
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Undisclosed< $25 / hr2 - 9Dar es Salaam, Tanzania
Services provided
Winestle Technologies Limited is a Dar es Salaam, Tanzania-based UX company. The team focuses on UX/UI Design and Pay Per Click.
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UndisclosedUndisclosed2 - 9
Services provided
DigiMenial is a small Email Marketing company established in 2022. Their team focuses on Email Marketing and Search Engine Optimization.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
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We evaluate service providers using a structured methodology that combines:
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
38.9/40.019.2/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
45% IT Consulting55% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
37.3/40.017.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.3/40.017.2/20 Reviews7.5/10 Clients & Experience8.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.2/40.018/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
33.8/40.016.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$150 - $199 / hr50 - 249Minneapolis, MN
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
56% IT Consulting44% Other -
UndisclosedUndisclosed1,000 - 9,999
Ability to deliver
32.1/40.016.2/20 Reviews10/10 Clients & Experience5.9/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.4/40.017.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
32% IT Consulting68% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.5/40.017.8/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.