VND

BACKGROUND

Please describe your company and position.

I am the Managing Partner of Livecomm.com

Describe what your company does in a single sentence.

We execute mass texting and customer comunications via text messaging.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire VND to accomplish?

• Design a platform for SMS communication in mass
• Track leads and automate replies using voice and text

SOLUTION

How did you find VND?

Referral

Why did you select VND over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from VND were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

VND built the complete LiveComm platform, covering backend architecture, messaging, and administration.
The work included scalable SMS delivery, multi-number routing, real-time lead capture, contact management, campaign scheduling, personalization, and performance reporting. VND also managed DevOps, server deployment, and infrastructure optimization to maintain reliability, speed, and cost efficiency. The centralized, server-based solution enabled dependable large-scale communications without relying on mobile devices.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are able to handle volume (handling thousands of messages per hour) and scale. The platform performs fast, despite the millions of records we have now.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They met core deadlines. If a deadline was not met for a specific phase, they communicated and we jointly found solutions and corrected course. 

What was your primary form of communication with VND?

Virtual Meeting

What did you find most impressive or unique about this company?

Their mix of technologies. They have an IT team and data centers, so they were able to provide tech support that was away from just development. 

Are there any areas for improvement or something VND could have done differently?

Implement AI. When our product was done AI was not in the picture yet