Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT services company offering software development, DevOps support, customer service, and technical support. They demonstrate strong project management, communication, and flexibility, receiving overwhelmingly positive feedback for their technical know-how and team integration. Approximately 90% of reviewers commend their value for cost and alignment with company values, while some suggest potential improvements in communication and developer retention.
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$5,000+$50 - $99 / hr10 - 49Poznań, Poland
Services provided
Headquartered in Poznań, Poland, Exanet is a small IT strategy consulting company. Their services include IT strategy consulting and cloud consulting & SI.
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$25,000+$50 - $99 / hr50 - 249Gurugram, India
Services provided
SyanSoft Technologies is a midsize IT strategy consulting company headquartered in Gurugram, India. Their services include IT strategy consulting and cloud consulting & SI.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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$10,000+$200 - $300 / hr50 - 249Ottawa, Canada
Services provided
Established in 2013, Malleum is a midsize Ottawa, Canada-based cloud consulting & SI company. Their services include cloud consulting & SI and Cybersecurity.
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$1,000+Undisclosed10 - 49Richardson, TX
Services provided
Glacis Technologies Inc. Is a Cybersecurity company. Their team is headquartered in Richardson, Texas and provides Cybersecurity and IT strategy consulting.
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$1,000+Undisclosed10 - 49Houston, TX
Services provided
Traxler Consulting is an IT managed services company. Launched in 2006, the team focuses on IT managed services and cloud consulting & SI. The firm is based in Houston, Texas.
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UndisclosedUndisclosed50 - 249Salt Lake City, UT
Services provided
Lightstream.io is a Salt Lake City, Utah-based cloud consulting & SI company. The team specializes in cloud consulting & SI and Cybersecurity.
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$1,000+$150 - $199 / hrFreelancerSpringfield Lakes, Australia
Services provided
Founded in 2004, White Internet Consulting is an IT strategy consulting company. Their services include IT strategy consulting and cloud consulting & SI.
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Featured
What are Featured Providers?
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 34 projectsDreamix is a technology consulting company specializing in software development, UX/UI design, and cloud infrastructure, with expertise across various industries. They are highly praised for their project management, communication, and ability to integrate seamlessly into teams. Reviews highlight their impressive cultural fit and technical competence, with over 90% of clients expressing satisfaction with their work quality and responsiveness.
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 39 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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$5,000+$100 - $149 / hr250 - 999Karachi, Pakistan
Services provided
Integration Xperts (Pvt.) Limited is a Karachi, Pakistan-based ERP consulting and SI company. They focus on ERP consulting and SI and cloud consulting & SI.
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$100,000+Undisclosed250 - 999Rocky Hill, CT
Services provided
Market Research company NAVA Software Solutions is located in Rocky Hill, Connecticut and Zapopan, Mexico. The team provides Market Research and IT strategy consulting.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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Undisclosed$150 - $199 / hr10 - 49Temple, TX
Services provided
Lighthouse IT is a small IT strategy consulting company headquartered in Temple, Texas. Their services include IT strategy consulting and Cybersecurity.
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$1,000+$150 - $199 / hr10 - 49Folsom, CA
Services provided
Network Design Associates, an IT strategy consulting company, is based in Folsom, California. Established in 1997, the team offers IT strategy consulting and cloud consulting & SI.
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$1,000+< $25 / hr10 - 49
Services provided
VSN International Pvt. Ltd. Is an IT strategy consulting company launched in 2000. The team focuses on IT strategy consulting and cloud consulting & SI and is headquartered in Indore, India.
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$1,000+< $25 / hr10 - 49Burlington, Canada
Services provided
Innovapte is an IT strategy consulting company. The Burlington, Canada-based team focuses on IT strategy consulting and ERP consulting and SI.
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Undisclosed$100 - $149 / hrFreelancer
Services provided
Armatus Cybersecurity is an IT strategy consulting company. They were launched in 2024, and their services include IT strategy consulting and BI & big data consulting & SI.
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$1,000+$100 - $149 / hr50 - 249
Services provided
Cyint Technologies is a Cybersecurity company. In New Delhi, India and New Delhi, India, their team provides Cybersecurity and IT strategy consulting.
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UndisclosedUndisclosed50 - 249
Services provided
Cloud Certitude is a cloud consulting & SI company. They are based in Gurugram, India. Their team offers cloud consulting & SI and CRM consulting and SI.
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$10,000+Undisclosed2 - 9Liverpool, England
Services provided
Halcyon IT Services ltd is a Cybersecurity company founded in 2023. In Liverpool, England, the team provides Cybersecurity and IT managed services.
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$1,000+$50 - $99 / hr10 - 49
Services provided
Peakforce is an IT managed services company launched in 2021. The team focuses on IT managed services and IT staff augmentation and is in Wrocław, Poland.
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$5,000+$100 - $149 / hr250 - 999
Services provided
Accso is an IT strategy consulting company. Founded in 2010, the company provides IT strategy consulting and cloud consulting & SI.
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$10,000+$50 - $99 / hr50 - 249Thoraipakkam, India
Services provided
Kaaspro is a cloud consulting & SI company established in 2010. The team provides cloud consulting & SI and Cybersecurity and is headquartered in Thoraipakkam, India.
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$10,000+$100 - $149 / hr10 - 49
Services provided
Blacklight AI is a small Cybersecurity company launched in 2019. Their team specializes in Cybersecurity and cloud consulting & SI.
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$1,000+$50 - $99 / hr10 - 49
Services provided
EUC Services, a cloud consulting & SI company, is headquartered in Austin, Texas. They focus on cloud consulting & SI and Cybersecurity and were established in 2023.
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$1,000+$100 - $149 / hr50 - 249
Services provided
Smart Pro Technologies, a midsize IT strategy consulting company, is based in Lenexa, Kansas. Their services include IT strategy consulting and Cybersecurity.
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$5,000+$25 - $49 / hr10 - 49
Services provided
In pune, India, Veegent Technologies is a small IT strategy consulting company. The team provides IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Bengaluru, India
Services provided
EXPORA DATABASE CONSULTING SERVICES PRIVATE LIMITED, an IT strategy consulting company, is based in Bengaluru, India. The team specializes in IT strategy consulting and ERP consulting and SI.
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$1,000+$25 - $49 / hr50 - 249Paris, France
Services provided
Cybersecurity company Airowire Networks is in Bangalore, India and Paris, France. They provide Cybersecurity and IT managed services and were established in 2014.
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$5,000+$150 - $199 / hr50 - 249
Services provided
Tribe Technology Limited is an IT managed services company. The team is based in Hastings, New Zealand and Hastings, New Zealand, and their services include IT managed services and Cybersecurity.
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$1,000+< $25 / hr2 - 9Jaipur, India
Services provided
Launched in 2015, 3Handshake Innovation is a cloud consulting & SI company. The team focuses on cloud consulting & SI and Cybersecurity and is headquartered in Jaipur, India.
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Undisclosed$150 - $199 / hr10 - 49
Services provided
Small Cybersecurity company Proactive Tech Wiz, is based in Sidney, Montana and Anna, Texas. Their services include Cybersecurity and IT strategy consulting.
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$5,000+$50 - $99 / hr50 - 249Bengaluru, India
Services provided
Gradient M is an IT strategy consulting company. Founded in 2018, their team focuses on IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9
Services provided
Veith Technologies is a Cybersecurity company. They are in Fairfield, Connecticut, and their services include Cybersecurity and IT managed services.
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$5,000+$150 - $199 / hr10 - 49
Services provided
Handled IT Partners, a small IT managed services company, is located in Chicago, Illinois. Their services include IT managed services and IT strategy consulting.
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$5,000+$25 - $49 / hr50 - 249Austin, TX
Services provided
Avatu Pvt Ltd, an IT strategy consulting company, was established in 2017. They offers IT strategy consulting and CRM consulting and SI.
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$25,000+$100 - $149 / hr10 - 49
Services provided
IT strategy consulting company Sakal network Pte Ltd was launched in 2014. The team specializes in IT strategy consulting and IT managed services.
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UndisclosedUndisclosed10 - 49دبي, United Arab Emirates
Services provided
Aircom Global Networks is a Cybersecurity company. Their small team of employees is in دبي, United Arab Emirates. Their team offers Cybersecurity and IT managed services.
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$1,000+$25 - $49 / hr250 - 999London, England
Services provided
In London, England, ServiceJi is an IT strategy consulting company. The team provides IT strategy consulting and cloud consulting & SI.
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$250,000+$300+ / hr250 - 999
Services provided
IT strategy consulting company Elevance Systems is headquartered in Cupertino, CA, American Samoa. Their services include IT strategy consulting and Cybersecurity.
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$1,000+$25 - $49 / hr50 - 249
Services provided
Launched in 2003, Cloud Chillies, a midsize cloud consulting & SI company, is in Indore, India. Their team provides cloud consulting & SI and CRM consulting and SI.
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UndisclosedUndisclosed2 - 9Baltimore, MD
Services provided
ISEC7 Government Services is an IT strategy consulting company founded in 2018. The team offers IT strategy consulting and Cybersecurity and is in Baltimore, Maryland.
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$1,000+$25 - $49 / hr250 - 999Ahmedabad, India
Services provided
ERPOcean is a midsize IT managed services company located in Ahmedabad, India. The team offers IT managed services and IT strategy consulting.
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$50,000+$25 - $49 / hr10 - 49
Services provided
See all 1 projectsSports Betting Soft offers comprehensive services including website wireframing, designing, API integrations, backend development, quality assurance, and third-party security testing. Feedback highlights their exceptional expertise in iGaming, timely project management, and responsive communication. Clients report high satisfaction with the quality, speed, and security of their deliverables, noting significant increases in user engagement and betting volume.
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UndisclosedUndisclosed2 - 9Petaling Jaya, Malaysia
Services provided
IT managed services company ZEN-Y ICT SOLUTION is located in Petaling Jaya, Malaysia. Their services include IT managed services and Cybersecurity.
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$5,000+$100 - $149 / hr10 - 49Miami, FL
Services provided
Grove Networks is an IT managed services company established in 2000. The team offers IT managed services and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Cupertino, CA
Services provided
Founded in 2002, KalioTek is an IT strategy consulting company. The company offers IT strategy consulting and cloud consulting & SI, and is small.
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UndisclosedUndisclosed10 - 49Dublin, Ireland
Services provided
Arbelos Ltd is an IT strategy consulting company established in 2008. In Dublin, Ireland, the team provides IT strategy consulting and cloud consulting & SI.
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$1,000+$50 - $99 / hr10 - 49London, England
Services provided
See all 1 projectsWe help companies redefine technology by delivering integrated solutions that transcend conventional boundaries. We are genuinely agnostic and independent in technology and approach with a strong
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$1,000+$50 - $99 / hr10 - 49Miami, FL
Services provided
IT managed services company CLOUD 2 HACK focuses on IT managed services and IT strategy consulting. They are based in Miami, Florida.
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$1,000+< $25 / hr10 - 49Dammam, Saudi Arabia
Services provided
Sharks Business Services is a Digital Strategy company. The team specializes in Digital Strategy and IT strategy consulting and is based in Dammam, Saudi Arabia.
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$1,000+$50 - $99 / hr10 - 49Derby, England
Services provided
PKF Infuse, an IT strategy consulting company, is in Derby, England and Nottingham, England. Founded in 2001, the team provides IT strategy consulting and Cybersecurity.
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$50,000+< $25 / hr10 - 49
Services provided
Digiwise SARL is an IT strategy consulting company. Their small team of employees is located in. Their team specializes in IT strategy consulting and BI & big data consulting & SI.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
34.3/40.017.2/20 Reviews7.5/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
35.8/40.017.2/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.4/40.016.8/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.1/40.017.4/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.