Top BPO Companies in Virginia

Ratings Updated: October 16, 2026

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101 Companies

Country: United States

State: Virginia

List of the Top Virginia BPO Services

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What are Featured Providers?
ROI CX Solutions

4.8 4 reviews

Premier Verified

$50,000+

Undisclosed

1,000 - 9,999

Serves Virginia

Services provided

20% Back Office Outsourcing

20% Call Center Services

20% Customer Service Outsourcing +4 services

15% Finance & Accounting Outsourcing (FAO)

10% Content Moderation Services

10% Data Annotation Services

5% HR Outsourcing

ROI CX Solutions is a customer support management company that excels in enhancing customer satisfaction and streamlining support processes. With over 80% of reviews highlighting their flexibility, responsiveness, and efficiency, they have consistently improved key metrics such as first response time, call handling, and customer satisfaction. Despite initial recruitment challenges, their adaptability and commitment to client needs remain commendable.

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Reviews mention Accommodating
Clients have praised ROI CX Solutions for their accommodating nature, highlighting their strong flexibility in adapting to unique needs and maintaining consistent communication. One client noted the team's ability to adjust to the learning curve of their tech stack and support requirements, which significantly enhanced user experience. Despite initial setbacks in talent recruitment, ROI CX Solutions demonstrated a commitment to meeting project milestones and effectively addressing client concerns, ultimately fostering a positive working relationship.

Call Center Services for Software Dev Company

4.5 Feb 25, 2026

ROI CX Solutions’ project management has been solid overall, with strong flexibility and accommodation to our unique needs. We experienced a slight setback early on in recruiting the right talent, but that seems to be on track now that we’ve dialed in the ideal agent persona. They’ve delivered on time after the initial hiccups, meeting key milestones despite the challenges.
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Industry Experience

ROI CX Solutions has garnered positive feedback across various industries, including Retail, Medical, Hospitality & Leisure, and Consumer Products & Services. Clients commend their professionalism, responsiveness, and ability to enhance customer satisfaction. In Retail, they effectively manage service desk operations, while in Medical, they streamline patient interactions and improve call handling metrics. Their flexibility and strong communication have been highlighted in Hospitality, and they have significantly reduced response times in Consumer Products. Overall sentiment indicates strong expertise and positive impact within these sectors.
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Hospitality & leisure Retail Consumer products & services Medical

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients consistently commend ROI CX Solutions for offering competitive pricing and significant value for money. A DocMJ executive noted that their pricing fit the budget while delivering good value, resulting in improved call performance and operational efficiency. Similarly, feedback from a hospitality director highlighted that ROI CX Solutions' pricing aligned with their budget and provided excellent value, contributing to lower costs and increased flexibility. Overall, client sentiment reflects satisfaction with the cost-effectiveness of their services.
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Austin, Texas (1) Dallas, Texas (1) Shiner, United States (1)

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Hugo Inc.

5.0 28 reviews

Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Virginia

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

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Reviews mention Collaborative
Clients have praised Hugo Inc. for their collaborative approach, emphasizing effective communication and accessibility through various channels like Slack and email. One client noted that the team was 'incredibly easy and fun to work with,' fostering a productive atmosphere. This sentiment reflects a strong partnership where Hugo's responsiveness and adaptability contributed significantly to project success, creating a sense of shared purpose and dedication to client objectives.

Call Center Services for Gaming Company

5.0 Aug 17, 2023

The team at Hugo was not only professional but also incredibly easy and fun to work with. Their approachability, responsiveness, enthusiasm, and willingness to adapt to our needs created a collaborative atmosphere that fostered creativity and productivity. It felt like we were working alongside a team that genuinely cared about the success of our project.
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Industry Experience

Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.
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Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming Software

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

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TDCX

4.8 12 reviews

Verified

$100,000+

Undisclosed

10,000+

Serves Virginia

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.

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Reviews mention Professional
The overall sentiment regarding TDCX's professionalism is highly positive. Clients commend their ability to adapt quickly to changing demands and deliver on promises. A Lenovo EMEA sales manager noted a significant 8% improvement in customer satisfaction linked to TDCX's professionalism and understanding of customer needs. Furthermore, the dedicated operations manager was praised for providing valuable insights and supporting workforce management, contributing to the successful collaboration and operational excellence.

Call Center Services for Tech Company

5.0 Jun 16, 2021

Customer satisfaction is also an important factor. TDCX has contributed year-over-year (YoY), from 2020 to 2021, to an 8% improved customer satisfaction rating across the criteria of professionalism, understanding customer needs, and product knowledge. That’s a huge improvement for us overall.
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Call Center Services for Tech Company

5.0 Jun 16, 2021

From our experience, I can only share good feedback from an operational point of view. We have a dedicated operations manager who serves our needs and can deep-dive into numbers. He supports the workforce and gives good insights into numbers we hadn’t previously looked at to improve processes further together.
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Call Center Services for Tech Company

5.0 Jun 16, 2021

TDCX delivers what they promise and exceeds results, even with difficult constraints. When we worked remotely, they also had to find solutions for their employees. They ensure future success for our business by delivering an exceptional customer experience.
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Singapore (7) Germany (1) Spain (1) United States (1)

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Epsilon Inc

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Arlington, VA

Services provided

25% Call Center Services

25% Cloud Consulting & SI

25% Cybersecurity +1 service

25% IT Managed Services

Epsilon Inc is a Weaverville, North Carolina-based cloud consulting & SI company. Their services include cloud consulting & SI and Cybersecurity.
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Arlington, VA

2231 Crystal Drive Ste. 205
Arlington, VA 22202
1

828-398-5400

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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 MAP Communications

2 Red2Black Group

3 Salaria Sales Solutions

4 DCA Virtual Business Support

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 4 Virginia BPO Services

MAP Communications

Undisclosed

Undisclosed

10 - 49

Chesapeake, VA

Ability to deliver

24.4/40.0

13.6/20 Reviews

6.6/10 Clients & Experience

4.2/10 Market Presence

Service focus

100% Back Office Outsourcing

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Red2Black Group

$5,000+

$150 - $199 / hr

2 - 9

Fairfax Station, VA

Ability to deliver

28.4/40.0

16.2/20 Reviews

7.6/10 Clients & Experience

4.6/10 Market Presence

Service focus

70% Back Office Outsourcing

30% Other

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Salaria Sales Solutions

$1,000+

$100 - $149 / hr

50 - 249

Arlington, VA

Ability to deliver

25.5/40.0

18.4/20 Reviews

1.8/10 Clients & Experience

5.4/10 Market Presence

Service focus

50% Back Office Outsourcing

50% Other

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DCA Virtual Business Support

$1,000+

$50 - $99 / hr

10 - 49

Richmond, VA

Ability to deliver

26.6/40.0

15.6/20 Reviews

5.7/10 Clients & Experience

5.3/10 Market Presence

Service focus

30% Back Office Outsourcing

70% Other

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Centro

Undisclosed

Undisclosed

1,000 - 9,999

Winchester, VA

Ability to deliver

10.5/40.0

0/20 Reviews

4.8/10 Clients & Experience

5.7/10 Market Presence

Service focus

45% Back Office Outsourcing

55% Other

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Bay Business Group

$1,000+

Undisclosed

10 - 49

Falls Church, VA

Ability to deliver

20.3/40.0

16.4/20 Reviews

0/10 Clients & Experience

3.9/10 Market Presence

Service focus

30% Back Office Outsourcing

70% Other

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Regula

Undisclosed

Undisclosed

250 - 999

Reston, VA

Ability to deliver

5.8/40.0

0/20 Reviews

0/10 Clients & Experience

5.8/10 Market Presence

Service focus

80% Back Office Outsourcing

20% Other

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TRICARE

$1,000+

< $25 / hr

1,000 - 9,999

Falls Church, VA

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Back Office Outsourcing

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Zaphyre

$1,000+

$50 - $99 / hr

50 - 249

Fairfax, VA

Ability to deliver

13.8/40.0

0/20 Reviews

7.3/10 Clients & Experience

6.5/10 Market Presence

Service focus

30% Back Office Outsourcing

70% Other

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Keener Communications, Inc. VA

Undisclosed

Undisclosed

10 - 49

Richmond, VA

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Back Office Outsourcing

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Centro Healthcare

Undisclosed

Undisclosed

10 - 49

Winchester, VA

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Back Office Outsourcing

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Posh Virtual Receptionists

Undisclosed

Undisclosed

50 - 249

Virginia Beach, VA

Ability to deliver

5.5/40.0

0/20 Reviews

0/10 Clients & Experience

5.5/10 Market Presence

Service focus

100% Back Office Outsourcing

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FC Billing, LLC

$100,000+

$100 - $149 / hr

50 - 249

Lansdowne, VA

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

100% Back Office Outsourcing

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Advanced Locksmith Service

Undisclosed

Undisclosed

10 - 49

Manassas, VA

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

55% Back Office Outsourcing

45% Other

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Metro Locksmith Services

Undisclosed

Undisclosed

10 - 49

Arlington, VA

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

55% Back Office Outsourcing

45% Other

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Lock & Key Shop

Undisclosed

Undisclosed

10 - 49

Alexandria, VA

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

55% Back Office Outsourcing

45% Other

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Father Son Locksmith Shop

Undisclosed

Undisclosed

10 - 49

Henrico, VA

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

55% Back Office Outsourcing

45% Other

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Father Son Locksmith Shop

Undisclosed

Undisclosed

10 - 49

Fairfax, VA

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

55% Back Office Outsourcing

45% Other

View Profile Visit Website
City Locksmith Services

Undisclosed

Undisclosed

10 - 49

Herndon, VA

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

55% Back Office Outsourcing

45% Other

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Top BPO Companies in Virginia

List of the Top Virginia BPO Services

Reviews mention Accommodating

Call Center Services for Software Dev Company

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Reviews mention Collaborative

Call Center Services for Gaming Company

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Reviews mention Professional

Call Center Services for Tech Company

Call Center Services for Tech Company

Call Center Services for Tech Company

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

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List of the Top 4 Virginia BPO Services

Latest BPO Articles

How to Choose a 3PL: 5 Mistakes E-Commerce Brands Make

How Executive Search Firms Help Fast-Growing Companies Build Leadership Teams That Scale

Can AI Replace Financial Service Providers?

Similar Categories

Related Services

Specialties

Nearby Locations