Top BPO Companies in Tennessee

Ratings Updated: August 5, 2026

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51 Companies

Country: United States

State: Tennessee

List of the Top Tennessee BPO Services

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ROI CX Solutions

4.8 4 reviews

Premier Verified

$50,000+

Undisclosed

1,000 - 9,999

Serves Tennessee

Services provided

20% Back Office Outsourcing

20% Call Center Services

20% Customer Service Outsourcing +4 services

15% Finance & Accounting Outsourcing (FAO)

10% Content Moderation Services

10% Data Annotation Services

5% HR Outsourcing

ROI CX Solutions is a customer support management company that excels in enhancing customer satisfaction and streamlining support processes. With over 80% of reviews highlighting their flexibility, responsiveness, and efficiency, they have consistently improved key metrics such as first response time, call handling, and customer satisfaction. Despite initial recruitment challenges, their adaptability and commitment to client needs remain commendable.

See all 4 projects

0 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
In the past six months, ROI CX Solutions has received positive feedback for significantly improving customer support operations, achieving a 25% reduction in first response time and increasing customer satisfaction scores. Clients commend their flexibility, effective communication, and ability to adapt to specific needs. However, suggestions for improvement include a more proactive approach to training and early check-ins to enhance alignment. Overall, the sentiment is favorable, highlighting their contributions to operational efficiency and customer retention.
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Industry Experience

ROI CX Solutions has garnered positive feedback across various industries, including Retail, Medical, Hospitality & Leisure, and Consumer Products & Services. Clients commend their professionalism, responsiveness, and ability to enhance customer satisfaction. In Retail, they effectively manage service desk operations, while in Medical, they streamline patient interactions and improve call handling metrics. Their flexibility and strong communication have been highlighted in Hospitality, and they have significantly reduced response times in Consumer Products. Overall sentiment indicates strong expertise and positive impact within these sectors.
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Consumer products & services Medical Hospitality & leisure Retail

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients consistently commend ROI CX Solutions for offering competitive pricing and significant value for money. A DocMJ executive noted that their pricing fit the budget while delivering good value, resulting in improved call performance and operational efficiency. Similarly, feedback from a hospitality director highlighted that ROI CX Solutions' pricing aligned with their budget and provided excellent value, contributing to lower costs and increased flexibility. Overall, client sentiment reflects satisfaction with the cost-effectiveness of their services.
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More responsive than most other service providers

ROI CX Solutions is responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Hugo Inc.

5.0 28 reviews

Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Tennessee

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

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Reviews mention Experienced
Overall, client feedback regarding Hugo Inc.'s experience highlights their exceptional performance in project delivery and customer support. One client noted their proactive approach and timely delivery, which helped reduce customer support tickets by over 50%. Additionally, the detailed work and seasoned professionals contributed positively to campaign success, with flexible agent allocation optimizing efficiency. The sentiment is overwhelmingly positive, with no reported areas for improvement.

Content Mktg & Call Center Services for Cashback Gaming Co

5.0 Aug 23, 2023

Hugo impressed us with: Quality and Detail: Their work reflected meticulous attention to detail, consistently delivering excellent outcomes. Experienced Agents: Sourcing agents are seasoned professionals, contributing to campaign success. Dynamic Scalability: Hugo's flexible agent allocation adapts to campaign needs, optimizing efficiency and cost-effectiveness.
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Industry Experience

Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.
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Media Information technology Financial services eCommerce Automotive Food & Beverages Software Environmental Services Advertising & marketing Gaming

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

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Top Customer Service

5.0 68 reviews

Premier Verified

$1,000+

Undisclosed

250 - 999

Serves Tennessee

Services provided

55% Customer Service Outsourcing

15% Data Annotation Services

10% Back Office Outsourcing +2 services

10% Call Center Services

10% Content Moderation Services

Top Customer Service is a customer support agency renowned for its excellent call handling and content writing services. Across the reviews provided, 88% of clients emphasize their professionalism and ability to improve communication efficiency. Clients report smoother workflows, increased client satisfaction, and enhanced brand representation. Despite minimal suggestions for proactive content strategy, their high-quality service remains consistently praised.

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Reviews mention Easy to work with
The sentiment regarding the ease of collaboration with Top Customer Service is overwhelmingly positive. Clients consistently highlight their strong project management and responsiveness, stating that communication was clear and that the team was easy to work with. For instance, one client noted the service felt 'easy and stress-free,' while another emphasized that the team 'adjusted well when our workflow or priorities changed.' Overall, clients express high satisfaction with the professionalism and reliability of the service.

Customer Service Outsourcing for Ghostwriting Company

5.0 Jun 24, 2025

Our project manager has been our point of contact since our onboarding, and he's easy to work with, and the reason we started working with Top Customer Service. We use monday.com for project management because it accommodates our industry, and RingCentral for calls.
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Customer Service Outsourcing for Digital Agency

5.0 Jul 9, 2025

Since the onboarding process, our project manager has been reporting directly to us, and he is easy to work with, and that is why we began collaborating with Top Customer Service. We employ monday.com to manage our projects since it fits our business and RingCentral to make a call.
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Call Center & Customer Support for Registration Services Co

5.0 Jul 18, 2025

Top Customer Service's agents are professional. They know what they're doing, and working with them is easy. We don't have to tell them many things. Once we give the team the documentation and procedures, they follow them.
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Customer Service Outsourcing for Automotive Detailing Co

5.0 Dec 18, 2025

They were easy to work with and adjusted well when our workflow or priorities changed. It took a short period to fully align on our preferred tone of communication, but after that, the process became smooth.
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Customer Support Services for Renovation & Flooring Co

5.0 Dec 20, 2025

The team was well-organized and dependable. Communication was clear, tasks were handled on time, and they were quick to respond whenever we needed adjustments or had feedback. Working with them felt easy and stress-free.
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16 of 16 reviews are 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 16 times in the past 6 months
In the last six months, clients have consistently praised Top Customer Service for their professionalism, responsiveness, and ability to enhance communication workflows. Specific feedback highlights improved response times and reduced missed inquiries, notably for businesses like Sea View Dental Center and Capilano Daycare. Clients appreciated the team's adaptation to brand voices, leading to a more organized customer experience. While some suggested more proactive strategies for content and customer engagement, overall sentiment remains highly positive.
Read 16 Recent Reviews

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Average Project Cost Breakdown

$10,000 to $49,000 (18) $50,000 to $199,999 (11) $200,000 to $999,999 (6) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently praised Top Customer Service for its excellent value for money and competitive pricing. Feedback highlighted their ability to deliver high-quality support while remaining budget-friendly. For instance, one client noted, 'Good value for cost,' while another mentioned, 'Pricing fit our budget.' Overall, the sentiment across reviews indicates that clients felt they received substantial benefits from their investment, with improved response times and customer satisfaction justifying the costs incurred.
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More responsive than most other service providers

Top Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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TDCX

4.8 12 reviews

Verified

$100,000+

Undisclosed

10,000+

Serves Tennessee

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.

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Reviews mention Open to feedback
The feedback regarding TDCX's openness to feedback is notably positive. Clients appreciate their flexibility and willingness to accommodate requests based on evolving business needs. One client highlighted the dedication of the team to improvements and their collaborative spirit, stating that the Operations manager is particularly receptive to ideas. Overall, TDCX is viewed as a partner invested in long-term growth rather than short-term gains, fostering an environment of alignment and trust.

BPO Services for E-Commerce Company

5.0 Mar 31, 2022

The team is very dedicated, willing to accommodate our requests based on learnings and business needs and also open for improvements. The Operations manager is also on top of things and very open to ideas and collaboration to improve performance for both the team's well-being and business needs. I love how they see themselves as being part of another company's journey rather than focusing on short-term gain. As such, they are very accommodating and open to changes and revisions which is very important for a startup.
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Singapore (7) Germany (1) Spain (1) United States (1)

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Platforms and Traffic

Not yet reviewed

Undisclosed

Undisclosed

Freelancer

Memphis, TN

Services provided

10% CRM Consulting and SI

10% Content Marketing

10% Content Writing Services +7 services

10% Graphic Design

10% Logo

10% Sales Outsourcing

10% Search Engine Optimization

10% Social Media Marketing

10% Web Design

10% Web Development

Platforms and Traffic is a social media marketing firm launched in 2023. The company offers Social Media Marketing and Content Marketing, and is small.
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Market presence
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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 JumpCrew

2 OutboundView

3 Celebelle

4 King Creative Co.

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 4 Tennessee BPO Services

JumpCrew

$1,000+

Undisclosed

250 - 999

Nashville, TN

Ability to deliver

33.1/40.0

15/20 Reviews

8.4/10 Clients & Experience

9.7/10 Market Presence

Service focus

60% Back Office Outsourcing

40% Other

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OutboundView

$1,000+

$25 - $49 / hr

2 - 9

Franklin, TN

Ability to deliver

31.2/40.0

16/20 Reviews

6.9/10 Clients & Experience

8.3/10 Market Presence

Service focus

90% Back Office Outsourcing

10% Other

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Celebelle

Undisclosed

Undisclosed

2 - 9

Nashville, TN

Ability to deliver

27/40.0

16.2/20 Reviews

6.5/10 Clients & Experience

4.2/10 Market Presence

Service focus

25% Back Office Outsourcing

75% Other

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King Creative Co.

$1,000+

Undisclosed

2 - 9

Memphis, TN

Ability to deliver

23.8/40.0

16.2/20 Reviews

2.1/10 Clients & Experience

5.5/10 Market Presence

Service focus

10% Back Office Outsourcing

90% Other

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Answer One

Undisclosed

Undisclosed

10 - 49

Nashville, TN

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Back Office Outsourcing

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Employee Pooling

Undisclosed

Undisclosed

50 - 249

Nashville, TN

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

80% Back Office Outsourcing

20% Other

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AccessNurse

Undisclosed

Undisclosed

50 - 249

Knoxville, TN

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Back Office Outsourcing

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freeswitchdialer

Undisclosed

Undisclosed

50 - 249

Jonesborough, TN

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

100% Back Office Outsourcing

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Atlantic Locksmith Store

Undisclosed

Undisclosed

10 - 49

Nashville, TN

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

55% Back Office Outsourcing

45% Other

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Central Locksmith Store

Undisclosed

Undisclosed

10 - 49

Nashville, TN

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

55% Back Office Outsourcing

45% Other

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Advanced Locksmith Service

Undisclosed

Undisclosed

10 - 49

Brentwood, TN

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

55% Back Office Outsourcing

45% Other

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Advantage Locksmith Store

Undisclosed

Undisclosed

10 - 49

Goodlettsville, TN

Ability to deliver

4.9/40.0

0/20 Reviews

0/10 Clients & Experience

4.9/10 Market Presence

Service focus

55% Back Office Outsourcing

45% Other

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Exclusive Locksmith Service

Undisclosed

Undisclosed

10 - 49

Nashville, TN

Ability to deliver

4.9/40.0

0/20 Reviews

0/10 Clients & Experience

4.9/10 Market Presence

Service focus

55% Back Office Outsourcing

45% Other

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Med Communications, Inc.

Undisclosed

Undisclosed

50 - 249

Memphis, TN

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

70% Back Office Outsourcing

30% Other

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Automated Business Solutions International

Undisclosed

Undisclosed

2 - 9

Nashville, TN

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

90% Back Office Outsourcing

10% Other

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BGBO Co

$10,000+

Undisclosed

2 - 9

Cookeville, TN

Ability to deliver

8.4/40.0

0/20 Reviews

2.4/10 Clients & Experience

6/10 Market Presence

Service focus

30% Back Office Outsourcing

70% Other

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City Locksmith Services

Undisclosed

Undisclosed

10 - 49

Nashville, TN

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

45% Back Office Outsourcing

55% Other

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Estate Locksmith Store

Undisclosed

Undisclosed

10 - 49

Nashville, TN

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

40% Back Office Outsourcing

60% Other

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Selectsys

Undisclosed

Undisclosed

250 - 999

Knoxville, TN

Ability to deliver

4.9/40.0

0/20 Reviews

0/10 Clients & Experience

4.9/10 Market Presence

Service focus

20% Back Office Outsourcing

80% Other

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Specialties

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Nearby Locations

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Top BPO Companies in Tennessee

List of the Top Tennessee BPO Services

Reviewed 1 time in the past 6 months

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

ROI CX Solutions is responsive

Reviews mention Experienced

Content Mktg & Call Center Services for Cashback Gaming Co

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Easy to work with

Customer Service Outsourcing for Ghostwriting Company

Customer Service Outsourcing for Digital Agency

Call Center & Customer Support for Registration Services Co

Customer Service Outsourcing for Automotive Detailing Co

Customer Support Services for Renovation & Flooring Co

Reviewed 16 times in the past 6 months

Average Project Cost Breakdown

What Clients Have Said

Top Customer Service is very responsive

Reviews mention Open to feedback

BPO Services for E-Commerce Company

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Tell us what you need — we’ll match you with top agencies in minutes.

Why Trust Clutch

List of the Top 4 Tennessee BPO Services

Latest BPO Articles

How Executive Search Firms Help Fast-Growing Companies Build Leadership Teams That Scale

Can AI Replace Financial Service Providers?

How to Create a Corporate Training Budget [With Template]

Similar Categories

Related Services

Specialties

Nearby Locations