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Country: South Africa
Services: Back Office Outsourcing

List of the Top South Africa Back Office Outsourcing Service Providers

    Featured Provider

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  • TECHSPEED INC

    TECHSPEED INC

    DATA ENTRY & BUSINESS PROCESS OUTSOURCING

    $1,000+
    < $25 / hr
    50 - 249
    Portland, OR
    Service Focus

    "TechSpeed Inc had a very thorough delivery process."

    • Former VP of Marketing, SaaS Business Mgmt. Provider
  • MANGO5

    MANGO5

    “A Grade Service” and results.

    Undisclosed
    Undisclosed
    250 - 999
    Cape Town, South Africa
    Service Focus

    "Other business relationships in my experience haven’t had the same level of trust I have with MANGO5."

    • SVP, Resume and Career Services Company
  • Ec3

    Ec3

    Award winning BPO specialist

    $10,000+
    < $25 / hr
    50 - 249
    Durban, South Africa
    Service Focus

    "Ec3 achieved great results for us in all regions, with high productivity, performance, and quality of results."

    • Senior VP of Global Programs, EIMS Global
  • Undisclosed
    < $25 / hr
    50 - 249
    Stellenbosch, South Africa
    Service Focus

    "They have great company values."

    • Department Head, E-Commerce Company
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  • DSG

    DSG

    We ❤️ Doing Something Great

    $1,000+
    < $25 / hr
    250 - 999
    Johannesburg, South Africa
    Service Focus

    With a 24 year digital track record, we enable businesses to optimise how they serve customers across a continually connected world. We offer an integrated Digital Customer Experience and Technology…

    More

  • VA Connect

    VA Connect

    Let’s build an amazing team together!

    Undisclosed
    Undisclosed
    50 - 249
    Sandton, South Africa
    Service Focus

    Providing essential services to Professionals, Small Business Owners and Start-ups has been a passion of mine for many years. I understand the tireless hours that you put into your business, your…

    More

  • CCI Global

    CCI Global

    Africa's Homegrown Leading BPO Provider

    Undisclosed
    Undisclosed
    10,000+
    Umhlanga, South Africa
    Service Focus

    CCI Global is a distinguished leader in the Business Process Outsourcing (BPO) industry in Africa- Headquartered in the UAE, CCI is renowned for exceptional services across a network of 16 sites…

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  • Consumer Links

    Consumer Links

    Acquire. Support. Retain.

    $1,000+
    < $25 / hr
    250 - 999
    Mount Edgecombe, South Africa
    Service Focus

    Consumer Links are a global provider of Business Process Outsourcing (BPO) services with a difference.
    We believe that BPO should be about more than just cost savings — it should also be about…

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  • Outsourcery SA

    Outsourcery SA

    Outsourcery SA Outsourcing/Offshoring at Cape Town

    Undisclosed
    Undisclosed
    50 - 249
    Cape Town, South Africa
    Service Focus

    We’re a casual-dress, fun organisation, with a great work environment. We supply SME’s (small to medium businesses) worldwide with professional services from Cape Town.

  • iContact BPO

    iContact BPO

    South Africa Outsourcing Company

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Randburg, South Africa
    Service Focus

    iContact is a leading customer service BPO provider, serving international markets, with a proven pedigree in the multiple sectors we serve.  We build our solutions around our client’s bespoke…

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  • Sigma Connected Group

    Sigma Connected Group

    South Africa Outsourcing Company

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Cape Town, South Africa
    Service Focus

    Sigma Connected is an award-winning provider of outsourced contact centers, business process outsourcing, and consultancy services. Specialties include Customer Services, Vulnerable Customer Support…

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  • PRONEL PROJECTS

    PRONEL PROJECTS

    "Supplying Better Minds"

    Undisclosed
    Undisclosed
    50 - 249
    Pretoria, South Africa
    Service Focus

    Pronel Projects. Offers superior, exercising services to its clients and participants as the company deals with many projects and has multiple projects put in place, providing services from…

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  • AdminAssist Intl.

    AdminAssist Intl.

    Executive Office at Pretoria, Gauteng

    Undisclosed
    Undisclosed
    10 - 49
    Pretoria, South Africa
    Service Focus

    Many businesses need dedicated help with their admin, but don’t want to employ a full-time assistant. We provide professional Assistants, who work by the hour, so you can focus on those tasks that…

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  • The Connectors

    The Connectors

    Lead Optimization Experts - Nurture, Sell, Retain

    Undisclosed
    Undisclosed
    2 - 9
    Berea, South Africa
    Service Focus

    The Connectors are a team of highly skilled professionals. We are your partners in New Business Development.

    Marketing Campaigns | Lead Nurturing | CRM Systems | Processes & Procedures Total…

    More

  • In Africa Connect

    In Africa Connect

    BPO - Call Center

    $10,000+
    $200 - $300 / hr
    10 - 49
    Cape Town, South Africa
    Service Focus

    Who we are

    IAC is a BPO that focuses on online, SMS, AVM and Call Centre marketing solutions.  There are three dimensions to our business model being:

    ·     …

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  • Centrevo

    Centrevo

    South Africa Outsourcing Company

    Undisclosed
    Undisclosed
    250 - 999
    Mount Edgecombe, South Africa
    Service Focus

    We are BPO 2.0 
    As a Blake Group Company, Centrevo is a leader in the Business Process Outsourcing realm with over three decades of expertise. From our state-of-the-art head office based in…

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  • Quantanite

    Quantanite

    The BPO & Customer Experience provider of choice

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Sandton, South Africa
    Service Focus

    "Quantanite is good at completing repetitive technical tasks at scale."

    • Employee, Receipt Scanning Software Provider
  • Thetha Connect

    Thetha Connect

    Virtual Receptionist Service

    Undisclosed
    Undisclosed
    2 - 9
    Sandbaai, South Africa
    Service Focus

    Virtual Reception services make sure that you never miss business calls, and don’t waste time on nuisance calls. Thetha Connect’s focus is to be a niche call answering service provider, understanding…

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  • 121 BPO

    121 BPO

    South Africa Outsourcing Company

    Undisclosed
    Undisclosed
    10 - 49
    Cape Town, South Africa
    Service Focus

    "While we had hoped to achieve cost savings by outsourcing with 121BPO, the reality proved otherwise."

    • CEO, Immigration Services Company
  • Amalfi Outsourcing

    Amalfi Outsourcing

    South Africa Outsourcing Company

    Undisclosed
    Undisclosed
    50 - 249
    Durban, South Africa
    Service Focus

    Amalfi Outsourcing is a privately-owned business that offers you an unprecedented network of trusted expertise, innovative solutions and intelligent software to help your business reach its full…

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  • 3iSolutions

    3iSolutions

    South Africa Outsourcing Company

    Undisclosed
    Undisclosed
    2 - 9
    Cape Town, South Africa
    Service Focus

    3iSolutions was founded in 2003 and as one of the oldest International BPO Contact Centres in South Africa,  we take great pride as an experienced provider of tailored Business Process…

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  • Refresh Networks

    Refresh Networks

    Bringing IT Together

    Undisclosed
    Undisclosed
    10 - 49
    Midrand, South Africa
    Service Focus

    Refresh Networks is an enterprise solution company providing customers with integrated end-to-end solutions and services to improve their business performance in real-time.

    Refresh Networks’ core…

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  • Khaltsha Call Centre

    Khaltsha Call Centre

    South Africa Outsourcing Company

    Undisclosed
    Undisclosed
    2 - 9
    Cape Town, South Africa
    Service Focus

    Khaltsha Call Centre is a contact center based in Khayelitsha in a local community that believes in the Khaltsha of learning, developing, winning, and being exceptional in everything it commits…

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  • iSON Xperiences Ltd.

    iSON Xperiences Ltd.

    BPO & Contact Center Service Provider

    $50,000+
    $200 - $300 / hr
    10,000+
    Mount Edgecombe, South Africa
    Service Focus

    iSON Xperiences is the leading call center and BPO service provider in 14 countries of Afrcia covering South Africa, Nigeria, Kenya, Egypt with a strong focus in sub-saharan Africa having over 10,000…

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  • BellRinger

    BellRinger

    Helping You Sell More And Sell Better!

    Undisclosed
    Undisclosed
    2 - 9
    Cape Town, South Africa
    Service Focus

    BELLRINGER IS A PREMIER MARKETING & SALES AGENCY We provide comprehensive lead generation, sales, back office and support call centre solutions, according to a unique cost efficient operational…

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  • The Virtual Studio SA

    The Virtual Studio SA

    Management Consulting at Cape Town, Western Cape

    Undisclosed
    Undisclosed
    2 - 9
    Cape Town, South Africa
    Service Focus

    The Virtual Studio offers efficient virtual business solutions, to businesses and creative entrepreneurs on an international basis without the commitment & overheads of in-house employees.

    We…

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  • Skytrax Accounting

    Skytrax Accounting

    Accounting at Johannesburg, Gauteng

    Undisclosed
    Undisclosed
    2 - 9
    Johannesburg, South Africa
    Service Focus

    We take the ache out of your headache. We are here to support you with all your Bookkeeping, Accounting and Payroll administration needs. We also provide one on one training and mentoring on…

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  • Sourcefit

    Sourcefit

    Start With Great Staff and Build a Process to Last

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Cape Town, South Africa
    Service Focus

    "All management members are very proactive in providing suggestions."

    • Sr. Operation Staff, Software Development Provider
  • Integreon

    Integreon

    Insightful Outsourcing. Remarkable Results.

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Sandton, South Africa
    Service Focus

    Integreon is a trusted, global provider of award-winning legal, document, business and research support solutions to leading law firms, corporate legal departments, financial institutions and…

    More

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6 Top-Reviewed Back Office Outsourcing Companies in South Africa 2024

On the main pages of Clutch we have listings for 28 Back Office Outsourcing firms located in South Africa. Between all of those Back Office Outsourcing companies, we have collected over 14 reviews and ratings posted as recently as 3/6/24.

But we'd like to make it easier for you! In order to simplify your process, we’ve narrowed your search down to display the top 6 Back Office Outsourcing providers in South Africa based on their ratings, but also with an eye on including a mix of smaller and larger firms in order to display options to fit a range of budgets, from small to larger.

To help you compare providers more easily, we've taken all 14 reviews for these 6 companies and summarized them into a single paragraph. We've also posted a set of terms that outlines reviewer's overall sentiments, experience, and even the expertise they most talked about in their reviews of each company listed below.

According to our reviewers, some of the best South Africa Back Office Outsourcing companies are Quantanite, Ec3, Sourcefit, MANGO5, ARC Business Process Outsourcing, and 121 BPO. Read on, and we’re certain you find these are some of the top software companies in South Africa today!

Quantanite

4.8 4 REVIEWS

1 Wedgewood Link Road
Sandton, LND, South Africa
2191

About:

  • Minimum Budget: $1,000.00
  • Avg. Hourly Rate: < $25
  • Employees: 1,000 - 9,999
  • Founded: 2014
  • Quality Score: 4.6
  • Schedule Score: 4.8

Services:

  • Call Center Services
  • Transcription Services
  • Customer Service Outsourcing
  • Sales Outsourcing

Key Clients:

Just Takeaway - Skip the dishes, Microblink, Syft and Takeout7 Inc, and Quantanite overall rating is 4.8 stars.

Reviewers Frequently Mention:

High Quality
Communication
Efficient Workflow
Client Collaboration
Improved Performance

Clutch Review Summary:
Quantanite's work has consistently met and exceeded client expectations, with high quality and efficient workflow. The team's strong communication and client collaboration have led to improved performance and the ability to tackle numerous processes, despite initial expectations not being met. The client also appreciates the team's trustworthiness and ability to easily collaborate.

Company Description:
Founded in 2014, and stating they have between 1,000 - 9,999 employees, Quantanite is located at 1 Wedgewood Link Road, Sandton, LND 2191. They offer services for multiple industries including Automotive, Business services, Consumer products & services and more. Quantanite offers expertise in Chat Support Services, Email Support Services, Data Entry & Processing and other Back Office Outsourcing capabilities. Their minimum project size is $1,000.00 and an hourly rate between < $25, while maintaining an overall 4.8 star rating.

LEARN MORE ABOUT QUANTANITE...

Ec3

4.8 4 REVIEWS

305 Umhlanga Rocks Drive
Durban, South Africa
4022

About:

  • Minimum Budget: $10,000.00
  • Avg. Hourly Rate: < $25
  • Employees: 50 - 249
  • Founded: 2013
  • Quality Score: 5
  • Schedule Score: 4.9

Services:

  • Call Center Services
  • Social Media Marketing
  • Direct Marketing
  • Customer Service Outsourcing

Key Clients:

EIMS Global and Beevo, and Ec3 overall rating is 4.8 stars.

Reviewers Frequently Mention:

Performance
Quality Work
Responsive
Professional
Retention

Clutch Review Summary:
Ec3 has consistently delivered high productivity, performance, and quality work, leading to an increased project size for the client. They have shown a structured and responsive approach, accommodating requests and changes while maintaining professionalism. Ec3's exceptional execution, dedication, and problem-solving abilities have resulted in high retention rates and re-engagement. Their expertise in driving conversions and maintaining customer renewal has facilitated long-term engagement, making them a professional and attentive partner.

Company Description:
Founded in 2013, and stating they have between 50 - 249 employees, Ec3 is located at 305 Umhlanga Rocks Drive, Durban 4022. They offer services for multiple industries including Automotive, Business services, Energy & natural resources and more. Ec3 offers expertise in Claims Processing, Chat Support Services, Email Support Services and other Back Office Outsourcing capabilities. Their minimum project size is $10,000.00 and an hourly rate between < $25, while maintaining an overall 4.8 star rating.

LEARN MORE ABOUT EC3...

Sourcefit

Hamilton House, 30 Chiappini Street
Cape Town, South Africa
8001

About:

  • Minimum Budget: $1,000.00
  • Avg. Hourly Rate: < $25
  • Employees: 1,000 - 9,999
  • Founded: 2006
  • Quality Score: 4.8
  • Schedule Score: 4.8

Services:

  • Call Center Services
  • HR Outsourcing
  • Recruiting
  • Sales Outsourcing
  • Staffing

Key Clients:

Trust Stamp, and Sourcefit overall rating is 5 stars.

Reviewers Frequently Mention:

Communication Skills
Performance
Proactive
Team Dynamic
Responsive

Clutch Review Summary:
Sourcefit's work has been positively acclaimed due to their strong communication skills, proactive management, and impressive team dynamic. The team's high responsiveness and personable approach have made them a high-value partner for the client, resulting in a delightful experience.

Company Description:
Founded in 2006, and stating they have between 1,000 - 9,999 employees, Sourcefit is located at Hamilton House, 30 Chiappini Street, Cape Town 8001. They offer services for multiple industries including Advertising & marketing, Education, Financial services and more. Sourcefit offers expertise in Claims Processing, Data Entry & Processing, Legal Outsourcing and other Back Office Outsourcing capabilities. Their minimum project size is $1,000.00 and an hourly rate between < $25, while maintaining an overall 5 star rating.

LEARN MORE ABOUT SOURCEFIT...

MANGO5

Unit E1 : CTX Business Park Freight Road Airport Industria
Cape Town, South Africa
7490

About:

  • Minimum Budget: N/A
  • Avg. Hourly Rate: N/A
  • Employees: 250 - 999
  • Founded: 2005
  • Quality Score: 5
  • Schedule Score: 4.5

Services:

  • Call Center Services
  • Customer Service Outsourcing
  • Sales Outsourcing

Key Clients:

Dotsure Limited and Talent Inc, and MANGO5 overall rating is 5 stars.

Reviewers Frequently Mention:

Customer Satisfaction
Conversion Rates
Team Growth
Reliability
Smooth Workflow

Clutch Review Summary:
MANGO5 has achieved similar performance in customer satisfaction and conversion rates to the client’s US team, leading to the MANGO5 team growing from 3 to 20. The team carefully hires, trains, and manages each resource. Their reliability and ease to work with make for a smooth workflow.

Company Description:
Founded in 2005, and stating they have between 250 - 999 employees, MANGO5 is located at Unit E1 : CTX Business Park Freight Road Airport Industria , Cape Town 7490. They offer services for multiple industries including Education, Financial services, Information technology and more. MANGO5 offers expertise in Chat Support Services, Email Support Services, Writing & Content Creation Outsourcing and other Back Office Outsourcing capabilities, while maintaining an overall 5 star rating.

LEARN MORE ABOUT MANGO5...

ARC Business Process Outsourcing

43 Andringa Street
Stellenbosch, South Africa
7600

About:

  • Minimum Budget: N/A
  • Avg. Hourly Rate: < $25
  • Employees: 50 - 249
  • Founded: 2020
  • Quality Score: 5
  • Schedule Score: 5

Services:

  • Call Center Services
  • Customer Service Outsourcing
  • Sales Outsourcing

Key Clients:

Signature Travel (Pty) Ltd, and ARC Business Process Outsourcing overall rating is 5 stars.

#5 - ARC Business Process OutsourcingLEARN MORE ABOUT ARC BUSINESS PROCESS OUTSOURCING...

Reviewers Frequently Mention:

Project Metrics
Business Goals
Professional
Flexible
Company Values

Clutch Review Summary:
ARC Business Process Outsourcing has delivered positive project metrics, meeting the client's business goals. They have demonstrated professionalism, flexibility, and commendable company values, completing all tasks on time.

Company Description:
Founded in 2020, and stating they have between 50 - 249 employees, ARC Business Process Outsourcing is located at 43 Andringa Street, Stellenbosch 7600. They offer services for multiple industries including Consumer products & services, eCommerce, Financial services and more. ARC Business Process Outsourcing offers expertise in Claims Processing, Chat Support Services, Email Support Services and other Back Office Outsourcing capabilities, while maintaining an overall 5 star rating.

LEARN MORE ABOUT ARC BUSINESS PROCESS OUTSOURCING...

121 BPO

0.5 1 REVIEW

Century Place Boulevard, Century City,
Cape Town, South Africa
7441

About:

  • Minimum Budget: N/A
  • Avg. Hourly Rate: N/A
  • Employees: 10 - 49
  • Founded: 1994
  • Quality Score: 0.5
  • Schedule Score: 0.5

Services:

  • Call Center Services
  • Customer Service Outsourcing

Reviewers Frequently Mention:

Project Management
Financial Losses
Professional Conduct
Relationship Strain
Challenges

Clutch Review Summary:
121BPO's efforts fell short of expectations, leading to significant financial losses due to challenges in project management. The strain in the relationship was exacerbated by difficulties in project management and some professional conduct issues.

Company Description:
Founded in 1994, and stating they have between 10 - 49 employees, 121 BPO is located at Century Place Boulevard, Century City,, Cape Town 7441. 121 BPO offers expertise in Virtual Assistant, Inbound appointment scheduling, Phone Support Services and other Back Office Outsourcing capabilities, while maintaining an overall 0.5 star rating.

LEARN MORE ABOUT 121 BPO...

South Africa Back Office Outsourcing Provider FAQs

There are 28 Back Office Outsourcing companies listed on Clutch that are located in South Africa. These experts cater to a diverse clientele that spans from large-scale enterprises to medium and small businesses.

South Africa Back Office Outsourcing companies listed on Clutch offer services that include but are not limited to Call Center Services, Customer Service Outsourcing, Sales Outsourcing, Direct Marketing, Business Consulting, all knowledgeable of the competitive landscape of South Africa.

The Back Office Outsourcing providers with the cheapest hourly rates and no project minimum in South Africa are:

The 1 South Africa Back Office Outsourcing service providers with the lowest rates are:

  • Sourcefit (5 stars, 3 reviews)
  • Note that the companies above require minimum project sizes below just $5,000. There are also other companies in South Africa offering Back Office Outsourcing services whose hourly rates range from $200 and $300.

    The 6 best-rated Back Office Outsourcing agencies in South Africa on Clutch include:

    These Back Office Outsourcing agencies have consistently been lauded for their exceptional performance and dedication to client success.

    Companies offering Back Office Outsourcing in South Africa serve all different types of clients, including names like Beevo and EIMS Global.

    These Back Office Outsourcing providers serve clients in the greater South Africa area as well as nationwide.

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