Back Office Outsourcing PROJECT HIGHLIGHT
Top Back Office Outsourcing Companies in Cape Town
16 Companies
List of the Top Cape Town Back Office Outsourcing Service Providers
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Serves Cape Town, South AfricaServices provided
20% Back Office Outsourcing40% Customer Service Outsourcing20% Call Center Services +2 services10% Content Moderation Services10% Data Annotation ServicesHugo Inc. | Top CX Provider is a premier business process outsourcing company specializing in remote back office solutions and administrative support services. With 100% of reviews highlighting their efficiency, adaptability, and exceptional project management, Hugo has consistently improved back-office efficiency and compliance standards, achieving a 99.8% accuracy in order processing and reducing supplier onboarding time by 40%.
1 of 2 Back Office Outsourcing reviews are 5 stars$50,000 – $199,999 avg. project costWas this helpful?
Average Project Cost Breakdown
What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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1 of 1 reviews is 5 stars$200,000 – $999,999 avg. project costReviewed 1 time in the past 6 months
In recent reviews, clients have praised Hugo Inc. for their efficiency and adaptability, noting a significant reduction in partner integration time from three weeks to one. The implementation of a global CX team has improved customer satisfaction, as evidenced by an increase in Net Promoter Score from 52 to 78 and a 17% decrease in churn. Clients appreciate Hugo's proactive approach and seamless communication, highlighting their ability to address complex challenges effectively.
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Boldr.
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$1,000+Undisclosed1,000 - 9,999Cape Town, South AfricaServices provided
15% Back Office Outsourcing50% Customer Service Outsourcing15% Call Center Services +2 services15% Employer of Record (EOR) Services5% Data Annotation ServicesBoldr. is a Business Process Outsourcing (BPO) company specializing in remote back office solutions and administrative support services. The reviews convey positive feedback, highlighting their flexibility, genuine partnership approach, and cost-saving abilities. Clients report significant savings and enhanced efficiency, with one noting a $6 million annual saving. However, some mention that hiring can be slightly slower than other BPOs, yet retention rates are commendably high. Overall, Boldr. is esteemed for its strong culture and commitment to its partners.
Reviews mention Understands their clients' needs
Boldr has received consistently positive feedback regarding their understanding of client needs. Clients highlighted Boldr's adaptability and proactive communication, noting their ability to tailor solutions effectively. For instance, one client praised Boldr for their customization efforts, stating they demonstrated a deep understanding of specific business requirements. Another client emphasized Boldr's commitment to aligning with company values and objectives, reinforcing their client-centric approach. Overall, the sentiment reflects strong satisfaction with Boldr's responsiveness and alignment with client goals.
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Customer Service Outsourcing for GPS Pet Tracker Provider
4.5 Jan 15, 2024One of the most impressive and unique aspects of BoldR is their exceptional level of customization and adaptability in their services. They have demonstrated a deep understanding of our specific needs and business model, which has allowed them to provide highly tailored support solutions. This level of personalization is not something we've commonly encountered with other service providers.
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Recruiting Services for Relationship Management Company
5.0 Dec 23, 2023I love that Boldr is focused on their employees (or team members); they focus on natural working hours and building a great team. They thoroughly understood our needs and effectively delivered on them.
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Customer Service for E-Commerce and Consumer Products Co.
5.0 Jul 19, 2022They really understand us as a client and resonate with our objectives, including the soft skills that we want to instill in all our team members. From a personnel standpoint, they’ve been highly responsive to the way we treat individuals at our company and by extension their team.
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Venue Processing & Outbound Sales Support for Event Platform
5.0 May 17, 2022I really appreciate that Boldr has been able to understand our business — we have a unique product and marketplace setup. They've taken what we've provided and figured out how to best train others to make our processes repeatable.
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3 of 4 Back Office Outsourcing reviews are 5 stars1 new review for Back Office Outsourcing in past 6 months$50,000 – $199,999 avg. project costBack Office Outsourcing PROJECT HIGHLIGHT
BPO, EOR & Customer Service Outsourcing for Online Platform
5.0 — Boldr. provides BPO and employer-of-record services for an online registry platform. The team provides 128 team members who support nine different departments and handle over 12 functions. Read more
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1 of 1 reviews is 5 stars1 new review for Back Office Outsourcing servicesUnknown avg. project costReviewed 1 time in the past 6 months
Recent reviews of Boldr. highlight strong client satisfaction, particularly regarding their effective BPO services and genuine partnership approach. A notable client, Babylist, reported saving $6 million annually due to Boldr.'s support in scaling their team. They praised Boldr. for low attrition rates and responsive project management. However, some clients noted that the hiring process could be expedited. Overall, clients commend Boldr. for their commitment to quality service and employee care.
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More responsive than most other service providers
Boldr. is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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$1,000+< $25 / hr1,000 - 9,999Cape Town, South Africa
Services provided
10% Back Office Outsourcing10% Accounting10% Call Center Services +7 services10% Customer Service Outsourcing10% Finance & Accounting Outsourcing (FAO)10% HR Outsourcing10% IT Managed Services10% IT Staff Augmentation10% Sales Outsourcing10% StaffingSourcefit is a Business Process Outsourcing (BPO) company specializing in offshore back office services and remote office support. The reviews highlight a 100% positive feedback rate, emphasizing their strong cultural fit, responsiveness, and effective collaboration. Clients appreciate Sourcefit's ability to enhance productivity and enable cost-effective growth, with 50% specifically mentioning their impressive project management and communication skills.
2 of 2 Back Office Outsourcing reviews are 5 stars2 new reviews for Back Office Outsourcing in past 6 months$200,000 – $999,999 avg. project costBack Office Outsourcing PROJECT HIGHLIGHT
Back Office Outsourcing for Pharmacy Services Company
5.0 — Sourcefit provides back office outsourcing for a pharmacy services company. The team's tasks include filing medical records, verifying benefits, managing patient charts, and handling accounts Read more
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2 of 2 reviews are 5 stars2 new reviews for Back Office Outsourcing servicesUnknown avg. project costReviewed 2 times in the past 6 months
In the past six months, Sourcefit has received positive feedback for their effective collaboration and responsiveness. Clients noted their ability to meet productivity metrics and provide valuable industry knowledge. One client highlighted the impressive speed and detail in project management, while another praised the company for enabling cost-effective growth. Overall, the sentiment is highly favorable, with clients expressing satisfaction and a desire for ongoing partnership, although one noted a missed opportunity to discover Sourcefit earlier.
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More responsive than most other service providers
Sourcefit is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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UndisclosedUndisclosed250 - 999Cape Town, South Africa
Services provided
25% Back Office Outsourcing25% Call Center Services25% Customer Service Outsourcing +1 service25% Sales OutsourcingMANGO5 is a customer service and sales support company specializing in providing comprehensive support solutions for international clients. Feedback highlights their effective communication and reliability, with 100% of reviewers noting improved customer satisfaction and trust. Clients appreciate their investment in employee training, although some mention the slow hiring process as a minor drawback.
Average Project Cost Breakdown
What Clients Have Said
Clients have praised MANGO5 for offering competitive pricing that provides significant value for money. One client noted that MANGO5's pricing was a key factor in their decision to engage the company, stating they received a compelling value proposition compared to other options. Overall sentiment reflects satisfaction with the cost-effectiveness of their services, particularly in customer service and sales support, which led to improved performance metrics and client satisfaction.
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$1,000+< $25 / hr250 - 999Cape Town, South Africa
Services provided
20% Back Office Outsourcing40% Customer Service Outsourcing20% E-Commerce Development +2 services10% Call Center Services10% Web DesignLaunched in 2008, DSG is a Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing and E-Commerce Development.
Read moreMore responsive than most other service providers
DSG is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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UndisclosedUndisclosed10,000+Cape Town, South Africa
Services provided
25% Back Office Outsourcing25% Customer Service Outsourcing25% Finance & Accounting Outsourcing (FAO) +1 service25% Sales OutsourcingLaunched in 2006, CCI Global is a large Back Office Outsourcing company. Their team focuses on Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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UndisclosedUndisclosed50 - 249Cape Town, South Africa
Services provided
60% Back Office Outsourcing20% Digital Strategy20% Marketing StrategyOutsourcery SA, a Back Office Outsourcing company, is in Cape Town, South Africa. They focus on Back Office Outsourcing and Marketing Strategy and were launched in 2016.
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UndisclosedUndisclosed1,000 - 9,999Cape Town, South Africa
Services provided
30% Back Office Outsourcing40% Call Center Services30% Customer Service OutsourcingBased in Cape Town, South Africa, Sigma Connected Group is a call center service. Their services include Call Center Services and Back Office Outsourcing.
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$10,000+$200 - $300 / hr10 - 49Cape Town, South Africa
Services provided
13% Back Office Outsourcing33% Customer Service Outsourcing20% Call Center Services +3 services15% Direct Marketing15% Market Research4% Business ConsultingFounded in 2011, In Africa Connect is a small Customer Service Outsourcing company headquartered in Cape Town, South Africa. Their team provides Customer Service Outsourcing and Call Center
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UndisclosedUndisclosed10 - 49Cape Town, South Africa
Services provided
20% Back Office Outsourcing20% Executive Search20% Recruitment Process Outsourcing +2 services20% Sales Outsourcing20% StaffingFounded in 2022, Employmate is a small Back Office Outsourcing company based in Surry Hills, Australia and Cape Town, South Africa. Their team offers Back Office Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49Cape Town, South Africa
Services provided
30% Back Office Outsourcing40% Call Center Services30% Customer Service Outsourcing121 BPO is a business process outsourcing company. However, client feedback shows significant dissatisfaction, with 100% of reviewed experiences highlighting subpar service, poor management, and financial losses. Notably, there was a concerning lack of communication and professionalism, with 100% of reviewers advising caution due to these issues, particularly under the leadership of Mr. Waldo W.
Average Project Cost Breakdown
What Clients Have Said
Clients have expressed significant dissatisfaction regarding the cost and value for money provided by 121 BPO. One CEO noted that their collaboration fell below expectations, leading to substantial financial losses instead of the anticipated savings. Despite initial hopes, the quality of service deteriorated, compounded by a lack of managerial oversight, which ultimately resulted in an unexplained loss of a $4,600 deposit. Overall, the sentiment indicates a cautionary stance towards engaging with the company.
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Undisclosed< $25 / hr50 - 249Stellenbosch, South Africa
Services provided
10% Back Office Outsourcing40% Sales Outsourcing30% Customer Service Outsourcing +1 service20% Call Center ServicesARC Business Process Outsourcing is a customer service outsourcing company specializing in multilingual support and issue resolution across various channels. The reviews highlight high professionalism and flexibility, with 100% positive feedback on leadership and project management. Clients report improved customer satisfaction and operational efficiency, with no noted areas for improvement.
Average Project Cost Breakdown
What Clients Have Said
Clients have expressed high satisfaction with ARC Business Process Outsourcing's cost-effectiveness and overall value for money. One client highlighted the company's ability to deliver services efficiently, noting a decrease in first response time (FRT) and an increase in customer satisfaction (Csat) and average order value (AOV). The professionalism and flexibility in project management were also commended, reinforcing the perception that the services provided are worth the investment.
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Undisclosed< $25 / hr50 - 249Cape Town, South Africa
Services provided
20% Back Office Outsourcing35% Customer Service Outsourcing35% Sales Outsourcing +1 service10% Recruitment Process OutsourcingOutsource-X (Pty) Ltd is a customer service consulting firm specializing in recruitment, training, and performance management. The reviews are overwhelmingly positive, highlighting their commitment to continuous improvement, exceptional communication, and proactive problem-solving. Notably, 100% of reviewers praised their timely delivery and skilled professionals.
Average Project Cost Breakdown
What Clients Have Said
Clients have noted that Outsource-X (Pty) Ltd offers competitive pricing that aligns well with their budgets, contributing to positive overall sentiment regarding value for money. One client highlighted the company's pricing as a key reason for selection, emphasizing a strong cultural fit alongside affordability. Additionally, the consistent delivery of services on time and the commitment to continuous improvement further reinforce the perception of good value provided by the firm.
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UndisclosedUndisclosed2 - 9Cape Town, South Africa
Services provided
30% Back Office Outsourcing40% Call Center Services15% Customer Service Outsourcing +1 service15% Sales Outsourcing3iSolutions is a call center. Based in Cape Town, South Africa, the firm was founded in 2003. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Cape Town, South Africa
Services provided
25% Back Office Outsourcing25% Call Center Services25% Customer Service Outsourcing +1 service25% Sales OutsourcingKhaltsha Call Centre is a call center service based in Cape Town, South Africa. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Cape Town, South Africa
Services provided
20% Back Office Outsourcing20% Call Center Services20% Email Marketing +2 services20% SMS Marketing20% Sales OutsourcingBellRinger, an Email Marketing company, was founded in 2019. The team specializes in Email Marketing and Call Center Services and is based in Cape Town, South Africa.
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UndisclosedUndisclosed2 - 9Cape Town, South Africa
Services provided
10% Back Office Outsourcing20% Content Marketing20% Social Media Marketing +5 services10% Accounting10% Email Marketing10% Event Marketing10% Graphic Design10% Web DesignSocial media marketing agency The Virtual Studio SA was founded in 2019. Headquartered in Cape Town, South Africa, the team offers Social Media Marketing and Content Marketing.
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List of the Top 3 Cape Town Back Office Outsourcing Service Providers
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$1,000+Undisclosed1,000 - 9,999Cape Town, South Africa
Ability to deliver
35.8/40.016.2/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Back Office Outsourcing85% Other -
$1,000+< $25 / hr1,000 - 9,999Cape Town, South Africa
Ability to deliver
27.7/40.018/20 Reviews2.3/10 Clients & Experience7.4/10 Market PresenceService focus
10% Back Office Outsourcing90% Other -
UndisclosedUndisclosed250 - 999Cape Town, South Africa
Ability to deliver
24/40.016.2/20 Reviews2.6/10 Clients & Experience5.2/10 Market PresenceService focus
25% Back Office Outsourcing75% Other -
$1,000+< $25 / hr250 - 999Cape Town, South Africa
Ability to deliver
15.5/40.00/20 Reviews8.9/10 Clients & Experience6.6/10 Market PresenceService focus
20% Back Office Outsourcing80% Other -
UndisclosedUndisclosed10,000+Cape Town, South Africa
Ability to deliver
5.9/40.00/20 Reviews0/10 Clients & Experience5.9/10 Market PresenceService focus
25% Back Office Outsourcing75% Other -
UndisclosedUndisclosed50 - 249Cape Town, South Africa
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
UndisclosedUndisclosed1,000 - 9,999Cape Town, South Africa
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
30% Back Office Outsourcing70% Other -
$10,000+$200 - $300 / hr10 - 49Cape Town, South Africa
Ability to deliver
5.8/40.00/20 Reviews0.6/10 Clients & Experience5.2/10 Market PresenceService focus
13% Back Office Outsourcing87% Other -
UndisclosedUndisclosed10 - 49Cape Town, South Africa
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
20% Back Office Outsourcing80% Other -
UndisclosedUndisclosed10 - 49Cape Town, South Africa
Ability to deliver
1.6/40.01.6/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
30% Back Office Outsourcing70% Other -
Undisclosed< $25 / hr50 - 249Stellenbosch, South Africa
Ability to deliver
23/40.016.4/20 Reviews2.1/10 Clients & Experience4.6/10 Market PresenceService focus
10% Back Office Outsourcing90% Other -
Undisclosed< $25 / hr50 - 249Cape Town, South Africa
Ability to deliver
20.8/40.016.8/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
20% Back Office Outsourcing80% Other -
UndisclosedUndisclosed2 - 9Cape Town, South Africa
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
30% Back Office Outsourcing70% Other -
UndisclosedUndisclosed2 - 9Cape Town, South Africa
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
25% Back Office Outsourcing75% Other -
UndisclosedUndisclosed2 - 9Cape Town, South Africa
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Back Office Outsourcing80% Other -
UndisclosedUndisclosed2 - 9Cape Town, South Africa
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Back Office Outsourcing90% Other
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