Top IT Managed Service Providers in Plano
Plano sits at the heart of North Texas’ “Silicon Prairie,” sharing the Dallas–Fort Worth tech corridor with global names like Toyota North America, Frito-Lay, and Capital One. In a city where enterprise data centers neighbor fast-growing startups, reliable IT managed services keep operations secure, compliant, and always-on.
Clutch’s research team vets each provider through in-depth client interviews, verified reviews, and performance metrics so you can hire with confidence. Use the filters on this page to sort Plano MSPs by hourly rate, industry expertise, and project size—whether you need 24/7 help desk support or a full cloud migration roadmap.
For a broader view, explore our global MSP directory or nearby hubs like Dallas and Austin.
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Featured
What are Featured Providers?
$1,000+$100 - $149 / hr250 - 999Serves Plano, TXServices provided
See all 13 projectsIT GOAT is a Managed IT Services provider specializing in IT Management, IT Support Services, and cybersecurity solutions. With overwhelmingly positive feedback, over 90% of reviewers commend their responsiveness, speed, and effective IT solutions. Clients consistently highlight their adaptability to diverse business needs and the quality of their services, while a few suggest improvements in billing and response time efficiency.
$50,000+$50 - $99 / hr50 - 249Serves Plano, TXServices provided
See all 39 projectsZazz is a versatile mobile and web development company known for delivering innovative solutions across various industries, including insurance, education, and recruitment. The company receives overwhelmingly positive feedback, with a notable emphasis on their technical expertise, project management skills, and ability to meet client needs—leading to significant outcomes such as user engagement increases of up to 60% and user satisfaction rates as high as 92%.
$1,000+$25 - $49 / hr50 - 249Serves Plano, TXServices provided
See all 11 projectsCorporate Technologies is a Managed IT Services provider offering comprehensive IT support, management, and cybersecurity solutions. Overall, 100% of reviewers praise their proactive and responsive service, highlighting their swift resolution of issues, often within the same business day. Their dedication to client needs and efficient project management are also frequently mentioned, making them a reliable partner for outsourced IT management.
$1,000+$100 - $149 / hr250 - 999Serves Plano, TXServices provided
See all 72 projectsTPx Communications is a Managed IT Services provider offering comprehensive Information Technology Services, including IT Support Services, network security, and outsourced IT management. With approximately 90% of reviews praising their responsiveness and value for cost, TPx Communications is lauded for their customer service, project management, and expertise in providing seamless IT and communication solutions.
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UndisclosedUndisclosed250 - 999Plano, TX
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Masergy is an IT managed services company established in 2000. Headquartered in Plano, Texas and London, England, the team specializes in IT managed services and Custom Software Development.
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UndisclosedUndisclosed10 - 49Carrollton, TX
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See all 1 projectsIT in DFW offers Managed IT Services, IT Management, and IT Support Services, with a strong emphasis on compliance, data backup, and recovery. Reviews highlight their exceptional customer service, proactive communication, and reliable project management, making them a valuable partner for Information Technology Services. Overall, clients appreciate their innovative solutions, transparent communication, and ability to meet compliance standards effectively.
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Serves Plano, TXServices provided
See all 26 projectsBetterWorld Technology is a managed IT services provider offering comprehensive IT management and support services, including cybersecurity, telecommunication, and helpdesk solutions. With 100% positive reviews, clients frequently commend their responsive communication, effective project management, and ability to seamlessly execute IT transitions. Approximately 50% of reviewers highlight their impressive transparency and strategic planning abilities, establishing BetterWorld Technology as a reliable partner for managed IT services and support.
$5,000+$100 - $149 / hr250 - 999Serves Plano, TXServices provided
See all 3 projectsNet at Work LLC is a Managed IT Services provider with a strong emphasis on IT Management and Support Services. Feedback across their reviews is predominantly positive, with clients praising their technical expertise and project management capabilities. Approximately 100% of reviewers highlight their proactive communication and comprehensive IT solutions, making Net at Work LLC a reliable partner in Managed Information Technology.
$5,000+$150 - $199 / hr250 - 999Serves Plano, TXServices provided
See all 92 projectsIntegris is a Managed IT Services provider offering comprehensive IT management, support services, and cybersecurity for various industries. The company consistently receives positive feedback, with approximately 90% of reviews highlighting their reliability, quick response, and effective communication. Clients appreciate their ability to manage complex IT systems and ensure security, although some suggest improvements in response times for support tickets.
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UndisclosedUndisclosed10,000+Plano, TX
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IT managed services company NTT DATA Services was founded in 1988. The large team provides IT managed services and CRM consulting and SI.
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$5,000+$50 - $99 / hr50 - 249Plano, TX
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Edly is an IT managed services company. Their team is located in Plano, Texas. The agency offers IT managed services.
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$10,000+Undisclosed250 - 999Plano, TX
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GuideIT, an IT managed services company, was established in 2014. The midsize team offers IT managed services and Cybersecurity.
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$10,000+$150 - $199 / hr10 - 49Dallas, TX
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Mark III Systems is a Houston, Texas-based IT managed services company. Founded in 1995, the team offers IT managed services and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Carrollton, TX
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LiquidStack is a small IT managed services company established in 2012. Their services include IT managed services and Contract Manufacturing.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Serves Plano, TXServices provided
See all 14 projectsITGix is a Managed IT Services company specializing in outsourced IT management, support services, and DevOps solutions. Their reviews reflect a 100% positive feedback rate, with clients frequently praising their technical expertise, responsiveness, and value for cost. Approximately 75% of reviewers emphasize ITGix's effective project management and seamless integration with client teams.
UndisclosedUndisclosed50 - 249Serves Plano, TXServices provided
See all 6 projectsFive Nines is an IT Managed Services Provider specializing in Managed IT Services, IT Support, and Outsourced IT Management. Across their reviews, clients consistently praise their effective IT management, proactive support, and dedication to aligning with company culture and values. Approximately 80% of reviewers highlight Five Nines' ability to deliver timely solutions and maintain strong communication, while a similar percentage appreciate their expertise in cybersecurity and network management.
UndisclosedUndisclosed10 - 49Serves Plano, TXServices provided
See all 3 projectsDatalink Networks Inc. is a Managed IT Services provider known for its expertise in Outsourced IT Support and IT Management. Across reviews, 100% of clients commend their rapid response and problem-solving abilities, highlighting their exceptional project management and high availability. Their proactive approach and commitment to client satisfaction are consistently praised, with no areas for improvement noted.
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$5,000+$100 - $149 / hr10 - 49Garland, TX
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VentureNet is a small IT managed services company. They specialize in IT managed services and cloud consulting & SI and were launched in 1990.
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$1,000+< $25 / hr1,000 - 9,999Dallas, TX
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Ascendion is an IT managed services and AI Consulting company launched in 2022. The firm focuses on IT managed services and AI Consulting, and is large.
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Featured
What are Featured Providers?
$10,000+Undisclosed250 - 999Serves Plano, TXServices provided
IBM i and Microsoft Systems, Reimagined for Tomorrow. Innovators in AI-powered IT modernization, Fresche manages and maximizes the value of IBM i and Microsoft business-critical systems. Our
Read moreUndisclosed$200 - $300 / hr50 - 249Serves Plano, TXServices provided
See all 4 projectsIntegritek Holdings is a Managed IT Services provider specializing in IT Support Services and IT Management. Their reviews reflect a strong commitment to customer service, with consistent praise for their responsiveness and professionalism. Approximately 100% of reviewers commend their expertise in managing IT projects within budget and on time, and mention minimal staff turnover, ensuring familiarity with their clients' systems.
$5,000+Undisclosed1,000 - 9,999Serves Plano, TXServices provided
See all 22 projectsSikich is a Managed IT Services provider offering outsourced IT support and management solutions. Reviews for Sikich are overwhelmingly positive, with approximately 100% of feedback highlighting their proactive approach, responsiveness, and ability to handle complex IT challenges. Clients consistently commend their thorough communication and seamless project execution, with many appreciating their expertise in Microsoft infrastructure and network security.
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$5,000+$150 - $199 / hr50 - 249Richardson, TX
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Centre Technologies, an IT managed services company, was founded in 2005. The midsize team offers IT managed services and Cybersecurity.
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$1,000+Undisclosed2 - 9Addison, TX
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Cognoscape LLC is an IT managed services company. Located in Addison, Texas, the team focuses on IT managed services and Cybersecurity.
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$1,000+$100 - $149 / hr2 - 9Dallas, TX
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Based in Dallas, Texas, IT Y'ALL is a small IT managed services company. Their services include IT managed services and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Allen, TX
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IT managed services company FH-Networking was established in 2007. The company specializes in IT managed services, and is small.
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$1,000+$150 - $199 / hr2 - 9Frisco, TX
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DataSolved, an IT managed services company, was established in 2002. They offers IT managed services.
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$100,000+$100 - $149 / hr250 - 999Frisco, TX
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IT managed services company Sage IT is located in Frisco, Texas and Kondapur, India. Their services include IT managed services and AI Consulting.
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UndisclosedUndisclosed250 - 999Plano, TX
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XTGlobal is a cloud consulting & SI company established in 1998. Based in Plano, Texas and Nanakaramguda, India, the team provides cloud consulting & SI and IT managed services.
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Undisclosed$25 - $49 / hr10 - 49Plano, TX
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Established in 2023, PrecisionX Technology is a Cybersecurity and IT managed services company. The agency provides Cybersecurity and IT managed services, and is small.
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$1,000+$100 - $149 / hr10 - 49Dallas, TX
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Technology Pointe, an IT managed services company, focus on IT managed services and Cybersecurity. They were founded in 2000.
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$1,000+$25 - $49 / hr250 - 999Dallas, TX
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Wellyx Gym, an IT managed services and software development firm, is based in Dallas, Texas. The team specializes in IT managed services and Custom Software Development.
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$5,000+$100 - $149 / hr1,000 - 9,999Addison, TX
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Established in 1999, Long View Systems is a large cloud consulting & SI company. Their services include cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed10 - 49Richardson, TX
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GXA, an IT managed services company, was established in 2008. In Richardson, Texas and Garland, Texas, the team offers IT managed services and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Allen, TX
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US Medical IT is an IT managed services company. They are based in Allen, Texas and Houston, Texas, and their services include IT managed services and Cybersecurity.
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$5,000+< $25 / hr10 - 49McKinney, TX
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Founded in 2015, CIRRUSCLOUD SYSTEMS is a small IT managed services company. Their team focuses on IT managed services and Custom Software Development.
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$1,000+$25 - $49 / hr250 - 999Dallas, TX
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ANSR Global Corporation Private Limited is a Dallas, Texas-based Business Consulting company. Their services include Business Consulting and HR Consulting.
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$1,000+$50 - $99 / hr10 - 49Dallas, TX
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See all 1 projectsRad Web Hosting is a Managed IT Services provider specializing in private cloud deployments and IT Management. Clients consistently highlight their hands-on, personalized approach, with 100% of reviewers noting their exceptional ability to tailor services to specific needs. The company is praised for delivering a high level of Outsourced IT Support and Managed Information Technology services.
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UndisclosedUndisclosed10 - 49Coppell, TX
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See all 1 projectsData Magic Computer Services is a Managed IT Services provider specializing in IT Support Services and network security. They are noted for their timely project delivery and responsive communication. With a strong focus on customer satisfaction, all reviews highlight their ability to secure networks and improve infrastructure, demonstrating their effective IT Management capabilities.
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$5,000+$100 - $149 / hr2 - 9Allen, TX
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IT managed services company 5K Technical Services is in Allen, Texas. Their services include IT managed services and IT strategy consulting.
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$1,000+Undisclosed10 - 49Dallas, TX
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Established in 2011, Heritage Cabling is an IT managed services and Building Security Services company. The agency offers IT managed services and Building Security Services, and is small.
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$1,000+$150 - $199 / hr10 - 49Farmers Branch, TX
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In Farmers Branch, Texas, BIS Consultants is an IT managed services company. Established in 2007, the team provides IT managed services and Web Design.
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$5,000+$150 - $199 / hr10 - 49Dallas, TX
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NetVigour is a small Sparks Glencoe, Maryland-based cloud consulting & SI company. The team offers cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed50 - 249Plano, TX
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Cloud consulting & SI company Centroid was established in 1997. The team focuses on cloud consulting & SI and ERP consulting and SI and is in Troy, Michigan and Plano, Texas.
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UndisclosedUndisclosed10 - 49Dallas, TX
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Located in Dallas, Texas, Trif Technologies is a small IT managed services company. The team provides IT managed services and Cybersecurity.
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Undisclosed$100 - $149 / hr2 - 9Frisco, TX
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Established in 2000, docTRONX, Inc., a small Cybersecurity company, is headquartered in Corpus Christi, Texas and Frisco, Texas. Their services include Cybersecurity and IT managed services.
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$1,000+$150 - $199 / hr10 - 49McKinney, TX
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Falkon Technologies is a custom software development firm. Located in McKinney, Texas and Mississauga, Canada, their team focuses on Custom Software Development and IT managed services.
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$5,000+$50 - $99 / hr10 - 49Frisco, TX
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Established in 1994, Temple-IT is a Cybersecurity company. The team offers Cybersecurity and IT managed services.
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UndisclosedUndisclosed1,000 - 9,999Farmers Branch, TX
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Answering service Telvista was launched in 1997. The company specializes in Call Center Services and Sales Outsourcing, and is large.
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$5,000+$50 - $99 / hr50 - 249Frisco, TX
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1CloudHub is an IT managed services company. Their team is in Singapore and Chennai, India and provides IT managed services and cloud consulting & SI.
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$1,000+$200 - $300 / hr2 - 9Frisco, TX
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Devang Technologies is an IT managed services company. They focus on IT managed services and cloud consulting & SI and were founded in 2016. The firm is located in Frisco, Texas.
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UndisclosedUndisclosed50 - 249Plano, TX
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Cloud consulting & SI company Critical Start is headquartered in Plano, Texas. Established in 2012, the team provides cloud consulting & SI and IT managed services.
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$5,000+$150 - $199 / hr10 - 49Plano, TX
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Fluid IT Services, a cloud consulting & SI company, specialize in cloud consulting & SI and Cybersecurity. They were founded in 2002.
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UndisclosedUndisclosed50 - 249Frisco, TX
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Founded in 1990, Intelligent IT is a midsize Cybersecurity company. Their services include Cybersecurity and IT managed services.
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$10,000+$50 - $99 / hr50 - 249Dallas, TX
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In Dallas, Texas and Pune, India, Apprisia is an IT managed services company. Established in 2007, the team offers IT managed services and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Frisco, TX
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Launched in 2017, SorceTek Technology Group is an IT managed services company. Located in Frisco, Texas, the team offers IT managed services and IT strategy consulting.
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$1,000+$200 - $300 / hr2 - 9Plano, TX
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See all 2 projectsGray Beard Cybersecurity is a cybersecurity and network management company that effectively addresses security concerns and network management needs. Review feedback highlights their quick response times, with 100% of reviewers appreciating their immediate attention and seamless integration with existing teams. Clients report enhanced security and operational efficiency, with no areas identified for improvement.
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UndisclosedUndisclosed10 - 49Allen, TX
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Established in 2018, CXI Solutions is a small Allen, Texas-based Cybersecurity company. Their team focuses on Cybersecurity and cloud consulting & SI.
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UndisclosedUndisclosed250 - 999Dallas, TX
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BuzzClan is an IT strategy consulting company established in 2013. The agency offers IT strategy consulting and BI & big data consulting & SI.
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$5,000+$100 - $149 / hr10 - 49Richardson, TX
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Intelinet Systems, an IT managed services company, was launched in 1982. The company provides IT managed services and cloud consulting & SI, and is small.
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$5,000+$100 - $149 / hr10 - 49Plano, TX
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Roland Technology Group is a Plano, Texas-based IT managed services company. They focus on IT managed services and cloud consulting & SI and were launched in 1986.
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$1,000+$25 - $49 / hr250 - 999Frisco, TX
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Dynamic Global Staffing is a midsize IT managed services company launched in 2007. Their team offers IT managed services and Accounting.
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UndisclosedUndisclosed2 - 9Allen, TX
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Founded in 2007, Eli Daniel Group is an IT managed services company. Their services include IT managed services.
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List of the Top 15 Plano IT MSPs
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$5,000+$150 - $199 / hr250 - 999Hampstead, NH
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
75% IT Managed Services25% Other -
Undisclosed$150 - $199 / hr250 - 999McKinney, TX
Ability to deliver
37.5/40.018/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
70% IT Managed Services30% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.1/40.016/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
70% IT Managed Services30% Other -
$5,000+$50 - $99 / hr250 - 999McKinney, TX
Ability to deliver
36.4/40.016.4/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
25% IT Managed Services75% Other -
$1,000+$150 - $199 / hr10 - 49Frisco, TX
Ability to deliver
33.6/40.017/20 Reviews10/10 Clients & Experience6.6/10 Market PresenceService focus
40% IT Managed Services60% Other -
$1,000+$150 - $199 / hr10 - 49Dallas, TX
Ability to deliver
24.5/40.016.2/20 Reviews3/10 Clients & Experience5.3/10 Market PresenceService focus
70% IT Managed Services30% Other -
$25,000+$25 - $49 / hr10 - 49McKinney, TX
Ability to deliver
31.5/40.016.4/20 Reviews8.6/10 Clients & Experience6.5/10 Market PresenceService focus
15% IT Managed Services85% Other -
$5,000+$50 - $99 / hr50 - 249Dallas, TX
Ability to deliver
31.7/40.016/20 Reviews10/10 Clients & Experience5.7/10 Market PresenceService focus
10% IT Managed Services90% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Plano, TX
Ability to deliver
23.4/40.016.2/20 Reviews0/10 Clients & Experience7.2/10 Market PresenceService focus
30% IT Managed Services70% Other -
$1,000+Undisclosed50 - 249Addison, TX
Ability to deliver
22.8/40.016.6/20 Reviews0.6/10 Clients & Experience5.6/10 Market PresenceService focus
50% IT Managed Services50% Other -
$25,000+$50 - $99 / hr50 - 249Plano, TX
Ability to deliver
30.6/40.016.2/20 Reviews4.4/10 Clients & Experience9.9/10 Market PresenceService focus
10% IT Managed Services90% Other -
$50,000+$100 - $149 / hr250 - 999Plano, TX
Ability to deliver
29.5/40.016.2/20 Reviews7.8/10 Clients & Experience5.5/10 Market PresenceService focus
10% IT Managed Services90% Other -
UndisclosedUndisclosed50 - 249Plano, TX
Ability to deliver
22.2/40.016.2/20 Reviews1.8/10 Clients & Experience4.2/10 Market PresenceService focus
75% IT Managed Services25% Other -
$5,000+$200 - $300 / hr2 - 9Dallas, TX
Ability to deliver
26/40.016.2/20 Reviews5/10 Clients & Experience4.8/10 Market PresenceService focus
40% IT Managed Services60% Other -
$10,000+Undisclosed50 - 249Plano, TX
Ability to deliver
26.6/40.016.2/20 Reviews2.6/10 Clients & Experience7.8/10 Market PresenceService focus
25% IT Managed Services75% Other -
$5,000+Undisclosed50 - 249Dallas, TX
Ability to deliver
21.4/40.013/20 Reviews1.4/10 Clients & Experience7/10 Market PresenceService focus
50% IT Managed Services50% Other -
$10,000+$25 - $49 / hr10 - 49Plano, TX
Ability to deliver
29.6/40.016.6/20 Reviews8.4/10 Clients & Experience4.6/10 Market PresenceService focus
10% IT Managed Services90% Other -
$5,000+$150 - $199 / hr10 - 49Plano, TX
Ability to deliver
21.5/40.016.2/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
50% IT Managed Services50% Other -
Undisclosed$50 - $99 / hr2 - 9Dallas, TX
Ability to deliver
23.7/40.016.4/20 Reviews1.9/10 Clients & Experience5.3/10 Market PresenceService focus
40% IT Managed Services60% Other -
$5,000+$100 - $149 / hr10 - 49Allen, TX
Ability to deliver
24.5/40.016.2/20 Reviews3/10 Clients & Experience5.3/10 Market PresenceService focus
10% IT Managed Services90% Other -
$10,000+$50 - $99 / hr50 - 249Plano, TX
Ability to deliver
22.9/40.017.2/20 Reviews0/10 Clients & Experience5.7/10 Market PresenceService focus
15% IT Managed Services85% Other -
$1,000+$100 - $149 / hr10 - 49Dallas, TX
Ability to deliver
20.7/40.015.2/20 Reviews0/10 Clients & Experience5.5/10 Market PresenceService focus
30% IT Managed Services70% Other -
$1,000+$150 - $199 / hr2 - 9Round Rock, TX
Ability to deliver
21.9/40.016.8/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
25% IT Managed Services75% Other -
$5,000+Undisclosed10 - 49Dallas, TX
Ability to deliver
21.1/40.016.2/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
20% IT Managed Services80% Other -
UndisclosedUndisclosed10 - 49Allen, TX
Ability to deliver
20.5/40.013.2/20 Reviews0.6/10 Clients & Experience6.7/10 Market PresenceService focus
20% IT Managed Services80% Other -
$1,000+$300+ / hr50 - 249Frisco, TX
Ability to deliver
11.6/40.00/20 Reviews4.4/10 Clients & Experience7.2/10 Market PresenceService focus
100% IT Managed Services -
UndisclosedUndisclosed50 - 249Plano, TX
Ability to deliver
10.9/40.00/20 Reviews6.3/10 Clients & Experience4.6/10 Market PresenceService focus
50% IT Managed Services50% Other -
UndisclosedUndisclosed1,000 - 9,999Dallas, TX
Ability to deliver
8.5/40.00/20 Reviews0/10 Clients & Experience8.5/10 Market PresenceService focus
25% IT Managed Services75% Other -
$1,000+$25 - $49 / hr10 - 49Dallas, TX
Ability to deliver
7.4/40.00/20 Reviews1.8/10 Clients & Experience5.6/10 Market PresenceService focus
100% IT Managed Services -
$1,000+$150 - $199 / hr50 - 249Lewisville, TX
Ability to deliver
31.1/40.016.6/20 Reviews4.9/10 Clients & Experience9.6/10 Market PresenceService focus
60% IT Managed Services40% Other
Plano IT Managed Services FAQs
• Same-time-zone support means faster ticket resolution and onsite help when hardware fails.
• Providers understand local regulations, from Texas privacy statutes to industry-specific mandates like HIPAA or PCI-DSS.
• Many Plano MSPs partner with regional data centers in Richardson’s Telecom Corridor, offering low-latency connectivity.
• Face-to-face strategy sessions build stronger relationships than purely remote vendors.
Most small and midsize businesses spend $125 – $175 per user per month for comprehensive “all-you-can-eat” support. Project-based engagements—such as Microsoft 365 migrations—typically range from $5,000 – $25,000, depending on complexity.
Larger enterprises may negotiate custom SLAs that bundle 24/7 NOC monitoring, vCIO services, and cybersecurity for $10,000 – $50,000+ monthly retainers. Before signing contracts, make sure you thoroughly review the quote for your project to ensure its financial viability.
Plano’s providers commonly support a variety of clients thanks to Texas’ unique economic mix, mainly from markets like:
- Financial services and fintech firms clustered along Legacy Drive
- Manufacturing and supply-chain companies linked to I-75 and the Dallas Intermodal Terminal
- Healthcare groups affiliated with Medical City Plano and Baylor Scott & White
- Retail and e-commerce brands operating regional distribution centers
- SaaS startups spun out of The University of Texas at Dallas research labs
Need HIPAA-focused vendors? Check our https://clutch.co/it-services/msp/plano?industries=field_pp_if_healthcare.
- Map your pain points—remote work security, aging servers, lack of compliance expertise.
- Review each MSP’s Clutch profile for case studies in your industry.
- Confirm they hold certifications (e.g., Microsoft Solutions Partner, Cisco Meraki, SOC 2 Type II).
- Request a sample SLA covering response times, backup frequency, and escalation paths.
- Interview the vCIO or technical lead who will manage your account, not just the sales team.
Don’t feel overwhelmed. Clutch can help you narrow your options and find trustworthy teams for your project. Leverage the resources and filters on the platform to efficiently cut through the clutter.
- No written SLA or vague uptime guarantees
- “One-size-fits-all” pricing without a network assessment
- Limited cybersecurity offerings beyond basic antivirus
- Outsourced help desk without local escalation options
- Reluctance to share client references or recent SOC audit results
Red flags can cause costly downtimes and setbacks you wouldn’t want for your business. Make sure to watch out for these warning signs right away.