TPx provides a flexible portfolio of IT services designed to help organizations design, operate, and optimize secure, reliable, and high-performance technology environments. TPx supports customers across the full IT lifecycle, offering advisory services, professional services, co-managed options, and fully managed services based on each organization’s needs.
Rather than delivering one-size-fits-all outsourcing, TPx Managed Services are built to meet organizations where they are: whether they need guidance on strategy, help implementing new technologies, or ongoing management and monitoring of critical systems. Services are commonly used by organizations with distributed locations, hybrid workforces, and growing security or operational complexity.
TPx Managed Services spans multiple technology domains, allowing customers to consolidate vendors while maintaining visibility and control.
Key capabilities include:
Managed Networking and Connectivity Design, deployment, monitoring, and management of SASE, business internet, WAN, LAN, SD-WAN, and edge environments to support performance and reliability across locations.
Managed Security Services Ongoing management of security technologies and controls, including endpoint security, managed detection and response (MDR), DNS protection, firewall, and secure access frameworks (SSE).
Managed Collaboration and Communications Support for unified communications, contact center solutions, and Microsoft 365 environments to enable secure collaboration and productivity.
Advisory and Professional Services Compliance guidance, assessments, architecture design, implementation support, and project-based services to help organizations modernize IT environments without disrupting existing systems.
Flexible Engagement Models Options for advisory-only, co-managed, or fully managed services, allowing internal IT teams to retain control while extending their capabilities.
TPx Communications offers competitive pricing and value, with projects ranging from $400 to $200,000 annually. Clients praise their responsiveness and effective project management, often highlighting cost savings and reliable service, particularly for IT and telecommunication solutions.
TPx has successfully implemented and upgraded VoIP systems for various clients, enhancing call quality and system functionality. Clients report improved communication capabilities and reduced costs.
Effective Training and Knowledge Transfer
TPx is recognized for providing effective training and knowledge transfer, particularly in cybersecurity and system usage, which empowers clients to manage their systems effectively post-implementation.
Project Management Challenges Noted
Some clients have experienced challenges with TPx's project management, including delays and communication issues. There are opportunities for TPx to improve consistency and customization in their project management approach.
Diverse Service Offerings
TPx provides a wide range of services, from managed IT support and phone systems to cybersecurity and internet services. Clients value the convenience of working with a single provider for multiple needs.
Successful Transition to Remote Work Solutions
During the COVID-19 pandemic, TPx effectively facilitated clients' transition to remote work environments, implementing cloud-based solutions and ensuring business continuity.
Comprehensive Cybersecurity Solutions
Clients commend TPx for enhancing network security, reducing security breaches, and providing cybersecurity training. Their proactive approach in identifying vulnerabilities and educating staff has significantly improved clients' security postures.
TPx Communications helped a telecommunications company move phone numbers to a new fiber network with Cisco routers. The transfer was required by the vendor.
TPx Communications completed the mandatory transfer, and the client did not lose any service. Although the porting was successful, the client felt that the email responses were general and not customized to their business. The vendor had poor project management and communication skills.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Account Manager of (a/an) Telecommunications
Describe what your company does in a single sentence.
Secure business communication from voice, UC, chat, and video.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire TPx Communications to accomplish?
Assist with porting numbers from existing TPx services to Intelepeer SIP
SOLUTION
How did you find TPx Communications?
Referral
Why did you select TPx Communications over others?
Referred to me
What was the size of TPx Communications’s team?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
porting off legacy TPx circuits to new fiber with Cisco routers. This was mandatory from TPx and not something we chose to do.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
no loss of service
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The PM team has been a challenge to work with. There is no urgency understanding the nature of our business (college campus) and the unique needs we need to work with when scheduling cutovers. Also, details, like onsite contacts, are missed when onsite meetings are needed.
What was your primary form of communication with TPx Communications?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Since TPx has been purchased, customer service has been a challenge. The only way we get a response is by escalating to our TPx rep and the PM's manager.
Are there any areas for improvement or something TPx Communications could have done differently?
Professional PM team who understand there is a customer on the other end of an email. The email responses seem canned and not applicable to our business. If the PM understood that each account has unique business needs, things would go smoother.
RATINGS
3.0
Quality
3.5
Service & Deliverables
Schedule
3.5
On time / deadlines
Cost
3.0
Value / within estimates
Willing to Refer
2.5
NPS
Managed IT Services for Public Defense Firm
HardwareOther IT managed servicesTelecom
Confidential
Nov. 2006 - Ongoing
5.0
Quality
5.0
Schedule
4.0
Cost
5.0
Willing to Refer
5.0
“They respond quickly, and the final cost is always exactly what they quoted us.”
Apr 4, 2023
HR Manager, Los Angeles Dependency Lawyers
Cindy Jackson
Verified
Legal
Monterey Park, California
51-200 Employees
Phone Interview
Verified
TPx Communications provides on- and offsite managed IT services for a legal nonprofit organization. They provide all the client’s phones and manage their telephone system.
For almost 15 years, TPx Communications has offered an excellent service. The client’s phone system works well and rarely presents any issues. The team is outstandingly responsive and effective; they manage the project well, staying on budget and communicating through emails and phone calls.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m an HR manager and the head of the HR department at Los Angeles Dependency Lawyers, a legal nonprofit organization in LA County.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with TPx Communications?
At the beginning of our organization, we needed help with managed IT services.
SOLUTION
What was the scope of their involvement?
TPx Communications provides all of our phones and maintains our telephone system. They reach out if we need to add new phones and provide on- and offsite services.
What is the team composition?
We’ve worked with an account manager and some technicians that have come on-site. In total, we’ve interacted with four
How did you come to work with TPx Communications?
I’m not sure because I wasn’t part of the process.
What is the status of this engagement?
We began our partnership in November 2006, and it’s still ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Our phones work well. The only time they go down is when we have internet issues, which isn’t TPx Communications’ fault.
How did TPx Communications perform from a project management standpoint?
They’re incredibly effective. When we add phones, they usually get back within 24 hours with an estimate that we can sign and approve.
TPx Communications is very responsive; we communicate via email or phone.
What did you find most impressive about them?
They respond quickly, and the final cost is always exactly what they quoted us.
Are there any areas they could improve?
No, we haven’t had any problems.
Do you have any advice for potential customers?
I suggest including your entire team in the project so everybody knows who to contact.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Telephone Services for Public Records Research Platform
Unified Communications Consulting & SI
Less than $10,000
Oct. 2021 - Jan. 2022
4.5
Quality
3.5
Schedule
4.5
Cost
5.0
Willing to Refer
5.0
"TPx Communications has always been strong."
Apr 4, 2023
Manager, Public Records Research Platform
Anonymous
Verified
Other industries
Sacramento, California
11-50 Employees
Online Review
Verified
TPx Communications was hired by a public records research platform for telephone services. They migrated from plain old telephone service to VoIP and programmed a new machine to deal with the client's numbers.
The phones and fax to PDF worked perfectly, and the client was satisfied with TPx Communications' work. They had excellent project management skills and were responsive to the client's needs. Moreover, they quickly resolved billing problems and issues that were reported, which impressed the client.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Manager of (a/an) Other industries
Describe what your company does in a single sentence.
Public records research
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire TPx Communications to accomplish?
Telephone service
SOLUTION
How did you find TPx Communications?
Other
Why did you select TPx Communications over others?
Other
What was the size of TPx Communications’s team?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
We moved from POTs telephone to VOIP. TPx programmed a new computer / machine to deal with our numbers etc.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The phones and fax to pdf work flawlessly
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The pjt mgmt was good, the techs were very responsive. There were some hiccups along the way, but that is to be expected. Customer & techincal service with MPower / Telepacific / TPx Communications has always been strong. That is why I have stuck with them for over 20 years.
What was your primary form of communication with TPx Communications?
Email or Messaging App
What did you find most impressive or unique about this company?
They do phone work which is a mystery to me, that's for sure. They take care of technical issues. We had a billing problem, which we caught, but that was taken care of. Really no problems with them at all, and that is what I want as the guy in charge of tech, no problems.
Are there any areas for improvement or something TPx Communications could have done differently?
Not really -- the first tech that came out, he said it was his last week with the company, and that made me nervous for sure. But no problems really.
RATINGS
4.5
Quality
3.5
Service & Deliverables
"There was an issue with returning the old telephone computer, and I almost recycled it. It sat here for a few months. Return slipped through the cracks, but it got taken care of."
Schedule
4.5
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"Excellent phone company
Exchange Online & Microsoft 365 Migration for Drum Mfr
Cloud Consulting & SIIT Managed Services
Confidential
July - Oct. 2021
4.5
Quality
4.5
Schedule
4.5
Cost
4.5
Willing to Refer
5.0
"I was impressed with their thoroughness. They crossed all the T's and dotted all the I's."
Apr 4, 2023
Department Manager, Drum Workshop, Inc.
Anonymous
Verified
Manufacturing
Oxnard, California
201-500 Employees
Online Review
Verified
TPx Communications helped a drum manufacturer migrate their Exchange Server from on-premise to online. They also assisted the client in transferring their users from on-premise user mailboxes to Office 365.
TPx Communications successfully migrated their Exchange Server and user mailboxes. They also helped the client set up the license of all the accounts and update their billing, which the client appreciated. Moreover, the client lauded the vendor's thoroughness, expertise, and on-time delivery.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Department Manager of Drum Workshop, Inc.
Describe what your company does in a single sentence.
We manufacture the world's greatest drums for some of the world's greatest drummers.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire TPx Communications to accomplish?
Move our on-prem Exchange to the Azure cloud
migrate our users from on-prem Outlook to O365
Exchange Online and O365 Migration
SOLUTION
How did you find TPx Communications?
Other
Why did you select TPx Communications over others?
Close to my geographic location
Good value for cost
Referred to me
What was the size of TPx Communications’s team?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
TPx was hired to help facilitate the move from our On-Premises Exchange implementation to an Exchange Online setup. We used a Third-party utility called SkyKick to move the users mailboxes automatically. Unfortunately, a few of them had to be moved manually. Nonetheless, they were moved successfully. They also helped set up all of the licensing for all of the accounts. Very helpful.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Exchange was migrated successfully
Our users were all migrated successfully
Our billing was successfully updated
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They were on time and deliverables were met well. I do not remember if anything was left out.
What was your primary form of communication with TPx Communications?
Virtual Meeting
Email
Messaging App
What did you find most impressive or unique about this company?
I was impressed with their thoroughness. They crossed all the T's and dotted all the I's. I remember the main tech, Natalia, being very well versed. It was a pleasure to work with her.
Are there any areas for improvement or something TPx Communications could have done differently?
Possibly communicated the SkyKick software functions better. It is pretty generic.
RATINGS
4.5
Quality
4.5
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
"I do enjoy working with Megan. She is very responsive and timely. Speaks volumes to the level of service we get and assume to receive in the future.
IT Services for Restaurant Group
IT Managed ServicesUnified Communications Consulting & SI
Confidential
Jan. 2019 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"They are very professional and extremely responsive."
Apr 4, 2023
Cloud Admin, Restaurant Group
Mona Reed
Verified
Other industries
San Francisco, California
51-200 Employees
Online Review
Verified
TPx Communications provides IT services for a restaurant group. The scope includes configuring network templates, administering new restaurant switches, and creating wireless VLANs, among several other tasks.
Thanks to TPx Communications, the client's network template provides consistent connectivity for their wireless and wired services. The team has a sense of urgency, delivering items on time. They hold regular meetings and offer excellent after-sales support.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Cloud Admin of a restaurant group
Describe what your company does in a single sentence.
Offers both high and medium priced cuisine with a focus on hospitality.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire TPx Communications to accomplish?
Configure network templates for Meraki Firewalls
Assist with administering new restaurant switches and meraki firewalls
SOLUTION
How did you find TPx Communications?
Online Search
Why did you select TPx Communications over others?
Close to my geographic location
Great culture fit
Good value for cost
Describe the scope of work in detail. Please include a summary of key deliverables.
created wireless vlans and overall network template/IT stack [including switches/ terminals/printers both pos and MF printers that could be replicated across all restaurants. ongoing management of that stack.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The network template provides consistency
Our wireless and wired services are robust and seem to offer consistent connectivity
Our meraki firewalls are robust and seem to protect the IT Stack.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
very responsive yes! Always available to hop on a call if needed and urgent. great team to work with professionally... And yes, delivered on the scope of the work in a timely fashion. I will say however that providing "after care" as far as managing the meraki firewall gui has been hit and miss. And they have offered no solution or offered to escalate to Meraki for us.
What was your primary form of communication with TPx Communications?
In-Person Meeting
Virtual Meeting
What did you find most impressive or unique about this company?
They are very professional and extremely responsive. Follow up on urgent issues is excellent. Personally, we could not ask for a better Team overall.
Are there any areas for improvement or something TPx Communications could have done differently?
Just because an issue isn't deemed urgent, doesn't mean that it isn't important. And at the very least, offer solutions or offer to escalate issues you aren't able to resolve on your own.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
"Excellent company overall! Very responsive and professional. Their ability to stay on an urgent issue to resolution is commendable and makes life easier for us as we know our issues will be resolved in a timely manner. They just don't drop the ball! :)
Cloud-Hosted VoIP System Setup for Propane Utility Company
TPx Communications helped set up a propane utility company's cloud-hosted VoIP system. The team coordinated the efforts, helping the client switch to Verizon VCC and VCE and handling tickets with the ISP.
TPx Communications succeeded in the ease of configuration of the new system, which had minimal downtime. The system enables the client to continue working even through an outage. Although there were project management issues with the third-party provider, the team ultimately got the desired results.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the IT Security Manager of (a/an) Energy & natural resources
Describe what your company does in a single sentence.
We are a Propane Utility Company, We delivery Propane and related services to our Area.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire TPx Communications to accomplish?
Provision our PRI
Report automatically on KPIs related to our Phone Calls
Provide Network Support for issues related to Call center
SOLUTION
How did you find TPx Communications?
Other
Why did you select TPx Communications over others?
Other
What was the size of TPx Communications’s team?
20+ were on the direct deployment team on our side
Describe the scope of work in detail. Please include a summary of key deliverables.
We had a Shoretel Phone System, TPX was used to collaborate with the back end network administrators when swtiching to Verizon VCC and VCE as well as handling issue tickets with ISP (Data Providers who setup a MPLS) providers who were also swapped out at that time as part of the project. TPX was how everything was coordinated at the base level.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Minimal Downtime: Users had to be able to bring up phones without issue
Ease of Configuration: MSP had to be able to configure most of it for us as they had the resources to do so
Uptime of new product: New product uptime was important as it was a cloud VOIP System
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Project Management was a nightmare on Verizon's side at first they didn't have a resource which delayed the whole project, which pushed the whole process up against our "Busy Season" but in the end they found a PMP who would manage the project but i cant say it helped much, More of like a secretary function for the project in total, but we got it done in the end so all is good.
What was your primary form of communication with TPx Communications?
Virtual Meeting
What did you find most impressive or unique about this company?
The product was a VOIP Hosted in the cloud, the best part of it was that if one of our main locations had an outage the PRI/PKM did not affect our user's functionality. If the MPSL went out we put people on hotspots in the office, and they VPN'ed into the corporate office, and just continued working. It was quite nice. However, the reporting provided in the end was not as customized as the onsite servers provided and extensively curtailed reports the managers were accustomed to.
Are there any areas for improvement or something TPx Communications could have done differently?
I would have set better expectations and more clearly spelled out the benefits. I probably would have also relied less on the project manager and more on the ticketing system that was provided as the project manager was just opening tickets for us.
RATINGS
5.0
"It worked, and the price was right."
Quality
4.5
Service & Deliverables
"It worked, did what it was supposed to"
Schedule
4.5
On time / deadlines
"It kept everyone accountable as there were records."
Cost
5.0
Value / within estimates
"It was provided for us "Free""
Willing to Refer
5.0
NPS
"It worked, and the price was right.
IT Services for Entertainment Company
IT Managed Services
NetworkTelecom
$10,000 to $49,999
Jan. 2007 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
''TPx Communications’ work is reliable.''
Dec 15, 2022
Engineer, Entertainment Company
Anonymous
Verified
Arts, entertainment & music
Los Angeles, California
11-50 Employees
Phone Interview
Verified
An entertainment company has hired TPx Communications to provide IT services. They do ISP and SD-WAN work to keep the client's internet connection reliable.
TPx Communications’ ISP work is reliable and efficient. They stay within budget and deliver on time to ensure great project management. Overall, the engagement has been successful.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m an engineer at an entertainment company.
OPPORTUNITY / CHALLENGE
What challenges were you trying to address with TPx Communications?
We needed a reliable ISP for our business.
SOLUTION
What was the scope of their involvement?
TPx Communications provides IT services focused on internet connections and SD-WAN setup, which includes equipment like routers to allow a reliable internet connection whenever a line goes down.
What was the team composition?
We’ve been working with 2–3 TPx Communications team members.
How did you come to work with TPx Communications?
They’ve been our partner for around 15 years.
How much have you invested in them?
So far, we’ve spent around $200,000 with them.
What is the status of this engagement?
We started working together in January 2007, and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Everything’s going well; we sometimes have complicated tasks that not everybody gets right, but TPx Communications’ work is reliable, which helps our system to stay up. Overall, I’m satisfied with their work.
How did TPx Communications perform from a project management standpoint?
They deliver on time and stay within budget. Regarding communication, we use phone calls and email.
What did you find most impressive about them?
They provide services that other providers weren’t capable of delivering.
Are there any areas they could improve?
I don’t think there’s anything they can improve on.
Do you have any advice for potential customers?
Keep good communication with them.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Remote Work System Dev for Insurance Company
Business ConsultingCustom Software DevelopmentIT Managed Services
Less than $10,000
Jan. 2021 - July 2022
5.0
Quality
4.5
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"They have always communicated options to improve our system over the years."
Dec 15, 2022
Executive, Clovis Insurance Agency
Anonymous
Verified
Financial services
Clovis, California
1-10 Employees
Online Review
Verified
TPx Communications was hired by an insurance company to help the adapt to a remote work environment with telecommunications. They developed a remote workspace before upgrading it to a new Webex version.
TPx Communications completed the requirements, and the client was pleased with the outcome of their engagement. They had an effective workflow with the client, and improvements were always recommended, which the client appreciated.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I'm an executive at an Insurance Agency and during COVID had to implement remote access phone service for our agency.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire TPx Communications?
Adaption to remote work environment with telecommunications
SOLUTION
How did you select this firm and what were the deciding factors?
We have been a customer of TpX since it was Telepacific who aquired our previous provider and the service just keeps getting better over time.
Describe the project in detail and walk through their service package.
Once we determined that our Amazon Workspaces would not work with any provider, the UcX app became the solution functioning on laptop devices for communications. They then updated from their own UcX app to the new Webex version. TpX and our service providers for the AWS and our hardwired phone system worked in consort to obtain the final solution's functionality.
How many resources from the vendor's team worked with you, and what were their positions?
3-4 and they were all IT since making things wrok in the AWS with our vendor was a task.
RESULTS & FEEDBACK
Can you share any outcomes from the engagement that demonstrate progress or success?
BAsed on our vendor's feedback to us and the result, we saw progress along the way and the ultimate outcome has been a success.
How effective was the workflow between your team and theirs?
Seems that they work well together.
What did you find most impressive or unique about this company?
They have always communicated options to improve our system over the years. They also serve as out backup DSL should our gigabit service ever fail.
Are there any areas for improvement or something they could have done differently?
Of course price would be a great help with the cost of everything these days.
RATINGS
5.0
Quality
4.5
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Web Dev for Window-Coverings Company
Custom Software Development
Less than $10,000
Jan. 2009 - Dec. 2039
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"What they did and how they managed the project was spot on."
Dec 15, 2022
Operations Manager, Window-Coverings Company
Anonymous
Verified
Other industries
Las Vegas, Nevada
51-200 Employees
Online Review
Verified
TPx Communications has built a web-based phone system for a window-coverings company. They have provided a cloud-based system for the client to communicate during the lockdown.
TPx Communications has ultimately delivered high-quality work within the agreed-upon budget. They are patient, easy-going, and communicative. Their caring nature and high level of professionalism are hallmarks of their work.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Ecommerce company that specializes in custom made window coverings. We cover the entire continental USA. I am the Operations Manager of the company.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire TPx Communications, and what were your goals?
TPX has been our phone and internet provider for +6 years. The biggest challenge we've faced was during lockdown. We did not have a cloud based system that would otherwise allow our team members to work from home as all calls were routed to office phones.
SOLUTION
How did you select this vendor and what were the deciding factors?
TPX customer service has always been spot on. Our account manager Kenny Medina throughout the years with growth within my company, he's made sure the phone/internet plan fits us. Always being meticulous with explaining any process, possible plans and listening, he's proved to want our business time after time. As such, we've been a customer of TPX for may years.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
Focusing specifically on the project that involved having a web based phone system to allow us to operate our business outside of the office, this project had to be rushed. As lockdown notification was given by government with 24hrs to prepare for, to ensure we stayed within the law and keep our team members safe, we had to have a system that allowed them all to work from home.
As we are an online company, we rely on emails as form of communication, but especially over the phone consultation with potential and current customers. First, my rep and I jumped on a call to discuss our needs. Later we jumped on another call with rep + programmer and discussed timeline. Given the lockdown we had to get something in place ASAP. There was a rational understanding on their part of the urgency of this project. They discussed with me how it would work, possible issues given that they were invested in getting a basic version out ASAP and have the system be developped from their.
Again time constraints required something immediate, now. I was completely on board with this. Througghout every step I was kept informed, I would receive follow up calls from Kenny Medina. I never felt lost as I was kept informed. I trusted them and they did not let me down.
How many people from the vendor's team worked with you, and what were their positions?
2 individuals, Kenny Medina our account manager and a programmed whose name I do not recall.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
After the first launch, as expected, we did have many issues with the phone system. However despite this, it still allowed us to operate our business, which is ultimately key. It took sevral more weeks after the initial launch to get a system that was working spot on and to our needs. I could not be more thankful for the continued communication and ultimately support.
Describe their project management style, including communication tools and timeliness.
Their management style was that of an empathetic individual championing for me, for the company, for my employees. As a result of the world circumstances, without a working phone system they understood would affect our business which would result in lay offs- this was the reality of things. Communication was constant and timelines were always something I supported. I felt they provided me with a very focused and dedicated service. I knew I was in the best hands possible.
What did you find most impressive or unique about this company?
Level of professionalism, patience, caring nature. I did not feel like just another number/project. During lock down times, there was nothing better than working with a company that had such attributes. Then, more than ever, human caring was needed.
Are there any areas for improvement or something they could have done differently?
What they did and how they managed the project was spot on. As a customer I was happy and at the end I got exactly what this company needed.
RATINGS
5.0
"Great service, great value, it is a no brainer to choose TPX."
"Cost was very reasonable especially considering the level of work involved and the quality of service I received from account manager and programmer."
Willing to Refer
5.0
NPS
"Absolutely recommend 120%!
IT Consulting & SI for Food Manufacturing Company
Other IT Consulting and SI
Less than $10,000
Sep. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The technology they rely on is fantastic."
Dec 15, 2022
Junior Network & Systems Admin, Food Manufacturing Company
Anonymous
Verified
Manufacturing
Canada
501-1,000 Employees
Online Review
Verified
A food manufacturing company has hired TPx Communications to provide them with ongoing managed IT services. The service provider's team manages the entire cloud service, the backend, and site interconnection.
TPx Communications has delivered high-quality work in a timely manner. They have been flexible and communicative, ensuring an effective workflow. Their expert use of technology and perfect timing have been hallmarks of their work.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
We are a food manufacturing company, that specializes in tortillas, and chips, we produce higher quality foods as a private label, and our foods really love them
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire TPx Communications?
Primarily Internet Services
SOLUTION
How did you select this vendor and what were the deciding factors?
The vendor was selected because it was highly recommended via a 3rd party integrator
Describe the project in detail and walk through the stages of the project.
After using the service for about 2 years, we felt the need of having more bandwidth , with more and more services on the cloud such as backups and site interconection , this was very important and needed for us to keep everything working with minimal downtime, TPx made sure we had that level of service when performing the upgrade.
How many resources from the vendor's team worked with you, and what were their positions?
4 or 5 persons , We have project manager, the account representative, the IP , and other network experts.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
IT worked as expected, keeping the same IP addressing was a must , the installation and turn up of the systems timing was perfect , little to no downtime
How effective was the workflow between your team and theirs?
Being the sole IT for my company makes things very difficult, TPx adjusted to my needs and provided a very good experience
What did you find most impressive or unique about this company?
The technology they rely on is fantastic. their panels and the control that I can have over my network is amazing, the live view of my sites is great as well, the failover features are good as well
Are there any areas for improvement or something they could have done differently?
Maybe a little bit more of communication, but its understandable with a lot of moving parts specially when 3rd parties are involved such as big communication companies.
RATINGS
5.0
"Please keep it up !"
Quality
5.0
Service & Deliverables
"THey made sure everything was good and running"
Schedule
5.0
On time / deadlines
"They adjusted adequately to my needs"
Cost
5.0
Value / within estimates
"Excellent!, with a little bit more of money we are getting much much more"
Willing to Refer
5.0
NPS
"I will definitively use them for future projects and recommend to others
Showing 11-20 of
73 Reviews
Premier Verified means Clutch independently confirmed TPx is a legally registered business, financially sound (Creditsafe: Low Risk), and backed by 63 verified client reviews averaging 4.3 stars.
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