Managed IT Services Made Simple!
About CTG Tech
CTG has provided expert-level, affordable IT services to Texas businesses since 1982. Our mission is to help business Executives leverage technology to secure revenue by reducing risks & keeping a predictable IT Budget. We deliver top-tier technology consulting, support, services, and maintenance using cost-effective approaches that help our clients increase productivity & maximize profitability.
From The Basement to World Class MSP
CTG Tech launched in 1982 as a small company that provided computer parts and services out of a simple basement. At that time, there was a significant gap in the IT industry that we strived to fill by providing options to repair malfunctioning computers and maintain existing systems.
From that humble begin, Pat Welch’s innovative thinking and business-focused perspective took the company from an innovative startup to a top managed service company with a focus on providing exceptional customer service and honest, transparent IT solutions to organizations throughout the Dallas, Fort Worth, and Amarillo areas.
As time passed, CTG advanced out of the basement, growing the number of services provided and hiring like-minded employees who could take Pat’s ideas and realize the company’s goals. While CTG originally focused on “break-and-fix” services, the company realized that we had more to offer local businesses and began focusing on creating reliable technology solutions to help them excel.
By the early 2000s, CTG positioned itself as a full-fledged managed IT services provider and continued to work to keep moving forward without sacrificing our core values. We built a solid team by focusing on and becoming experts in 5 key areas: managed IT services, business continuity, network security, cloud/cloud hosting & Voice Over IP
Regardless if you are a company with 10 computers or 250 computers, we act as your own IT department or an extension of your it department. Our all-inclusive managed service gives you a cost-effective way to shift your companies entire day-to-day IT support needs. Our proactive approach ensures your entire network is secure & running smoothly. With CTG serving as your full-time IT department, you are free to focus on what you do best; running your business. At the same time, you get to take advantage of more top-notch talent than you can hire on your own, all without the cost & responsibilities of managing that department yourself. Essentially, you are getting enterprise level support at a fraction of the cost.
Additionally, CTG Tech provides advanced security services to help our clients mitigate business risk, also when necessary, provide regulatory compliance services specific to organizations that need to comply with federal guidelines.
With local offices in the Dallas-Fort Worth & Amarillo area, we provide a true hands-on experience with our Managed IT Service clients. We are so confident in our Managed IT services, we provide month to month agreements, you can quit us any time. Also, our contracts are fixed pricing, that means there are absolutely no hidden labor costs or charges.
Businesses have become a playground for cyber criminals to highly sophisticated cyber threats, particularly for the small to mid-sized business. Why is this? Because they are easy targets. Most businesses become complacent, ignore the risks, and don't take the necessary preventative steps to keep the cyber-criminals out. According to INC. magazine, Over 50% of cyber attacks target small to medium sized organizations.
The good news is that we can help. Our managed network security services and compliance solution detects cyber threats against businesses like yours and provides immediate notification of anything suspicious. Plus we have SOC analysts reviewing your systems every day to make sure nothing sneaks by our systems. And we've built it to be very cost effective. After all, what good is a cybersecurity solution you can't afford?
Our security services are available to organizations of all sizes from a 10 person small office to a 300 user multi-office organization.
CTG provides high quality VoIP phones as part of our Cloud IT Services that empowers businesses to take advantage of the cost savings than you do from a traditional phone system. Since voice and data traffic is all used from one single internet connection, you can eliminate your analog phone lines, the bulky equipment that comes with it, and the service attached. With voice over IP technology, all you need is one physical phone and one internet connection. This means you can take your phone and extension with you anywhere at any time.
No contract. Simple pricing. Hardware included.
Unlike traditional phone services that lock you into a long term contract, our solution is flexible and straightforward. You pay one flat fee per extension, per month, without any commitment. It's simple. If you want to add an employee with an extension, we will ship your phone and your pay for that extension. If you're going to scale down, you send the phone back, and the bill goes down. Take advantage and ask about our fully managed IT services solution for an all-inclusive flat-fee month to month pricing
Server crashes can affect businesses stemming from mundane causes such as human error, a power outage or even a hard drive failure. Something this simple could bring your business to a halt. What would a complete business stoppage look like to your business? Do you even know if your servers are backed up? Are you prepared for an unforeseen catastrophe such as a flood, tornado, lightning, or a server hardware failure? How much productivity and revenue loss would it equate to? There is nothing more important than keeping critical business applications available and fully operational.
With our managed backup services, our team will furnish your business with an onsite storage device that enables our engineers to proactively monitor the integrity of your backups 24/7. You can rest assure your critical data is being backed up every 15 minutes - to 1 hr throughout the day every day. After business hours your critical data is sent over the internet to one on of our secure data centers to ensure your data is protected against any kind of unforeseen disasters. You also have the option to replicate your data offsite throughout the day. Since business is unique we Taylor our backup plan to fit the demands critical nature of your business.
A Cloud Computing environment allows businesses and their employees to interact & collaborate seamlessly and efficiently. Whether you are at home, in the office or on a business trip, users can easily share, edit and publish documents almost instantly across any web-enabled device. Many factors come into play when considering making a move to "the cloud." We will be with you every step of the way...Business Cloud Computing Discovery Process:
CTG's cloud computing discovery process allows you to work hand and hand with our team of experts, who will help you discover your specific needs and customize a cloud-based solution that fits your business. During this process, we will provide you with a detailed analysis that includes current hardware, costs of replacing or eliminating hardware with a cloud-based option. You will be equipped to make an informed decision on the choice for you & your technology. With offices in Dallas, Fort Worth, Arlington & Amarillo we ensure you'll get the customer service experience you deserve on your transition to "The Cloud."
"We wouldn't be able to run our business without them."
CTG Tech provides IT monitoring and auditing services for a government contractor. They also maintain an IT helpdesk for staff and consult on IT needs for new offices.
"We wouldn't be able to run our business without them."
Mar 8, 2019
Internal feedback has been overwhelmingly positive. The team corrects problems quickly and responds equally as promptly to other concerns. CTG Tech’s ability to adapt to and communicate about ever-evolving specifications makes them a valuable partner.
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I'm the IT specialist at 2M Research, a federal contractor. We do all kinds of research for the government ranging from academic studies to program evaluations.
What challenge were you trying to address with CTG Tech?
When I first started working with them, we had fewer than 10 employees. We were looking for a partner to scale up with us as we grew. Now we're over 100 full-time employees, and they've been with us the whole way.
What was the scope of their involvement?
On a day-to-day basis, CTG Tech maintains a help desk for all of our employees. They provide monitoring and auditing services for our IT infrastructure. They guide us on a project-by-project basis. Given the unique needs of federal contracts, they might procure hardware or software or write policy documents. In the past, they've built systems from the ground up and maintained them for whatever we needed them to do. They helped us get our satellite office up and running in Washington, D.C. They led anything related to IT such as cabling, server requirements, networks, and vendors.
What is the team composition?
I have two main points of contact. Their senior staff works with me in an advisory role and on strategy. They provide a pool of technicians on our account. I'm the main point of contact for our employees here, but they do also work with CTG Tech technicians directly.
How did you come to work with CTG Tech?
I was looking for a vendor that was nearby, and they were close to our first office. We interviewed a few service providers. CTG Tech seemed like they were more willing to be flexible and work with us. Since we’re not always on a contract basis, it's not as steady as other businesses. We also have unique requirements to scale up quickly. I was looking for somebody who would be able to give us solutions as we needed them, and they seemed to be able to do that.
How much have you invested with them?
We spend roughly $70,000 a year for their services, not including licenses or special projects.
What is the status of this engagement?
We started working together in July 2015, and the engagement is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
We wouldn't be able to run our business without them. I'm the sole IT person here. Rival companies of comparable size can invest in larger teams to meet the daily IT challenges. Thanks to CTG Tech, we're able to offload a lot of that burden. It's more cost effective, and it's enabled us to stay afloat and be competitive in this space.
Our DC office is a great success story. They helped us get it up and running from scratch. They provided consultation and were helpful in all aspects. They advised on the space that we needed, what type of hardware to procure, which vendors to reach out to (and ones to avoid). They went out to the location and performed work on-site as well.
How did CTG Tech perform from a project management standpoint?
Their team is excellent. I'm always in touch with them. They call me whenever they need something. I've never had any problems with them not responding to a ticket or request.
What did you find most impressive about them?
They’re willing to be creative with us. Given the type of work that we do, we're not a standard business. They don’t try to put us on autopilot. We have an ever-evolving set of requirements and want to try new technologies. They're always willing to do that, which is fairly unique.
Are there any areas they could improve?
My only recommendation is to have face-to-face communication with our staff more than once a year. A lot of our employees only know them through their email addresses. It would be nice if there were more of a presence so that staff knew who they were talking to.