Live Oak IT Partners

BACKGROUND

Please describe your company and position.

I am the Executive Assistant of Girl Scouts of Northeast Texas

Describe what your company does in a single sentence.

We are a non-profit organization that supports girls to build courage, confidence and character.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Live Oak IT Partners to accomplish?

• Troubleshoot outdated IT issues
• Thought partner in planning long-term IT goals
• Hands-on customer service

SOLUTION

How did you find Live Oak IT Partners?

Referral

Why did you select Live Oak IT Partners over others?

• High ratings
• Great culture fit
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

LiveOak has run along side our IT team in analyzing outdated server-based file systems and brainstormed ways to bring our organization into a cloud-based systems environment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The LiveOak team has provided relief for our IT team as we moved to a cloud-based environment, work that would have taken our team years to untangle.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The LiveOak team is typically two steps ahead of us in planning the next steps in our IT evolution, and challenges us with bringing fresh ideas to problem-solve some deeper, complex IT issues in our outlying service centers.

What was your primary form of communication with Live Oak IT Partners?

Email or Messaging App

What did you find most impressive or unique about this company?

The LiveOak team takes the time to ask probing questions about our IT needs.  They consistently show up to keep our IT team moving forward, which is exactly what we need.

Are there any areas for improvement or something Live Oak IT Partners could have done differently?

Nothing to date. The LiveOak team continues to expand their knowledge of our business, which helps us in long-range planning.

BACKGROUND

Please describe your company and position.

I am the Human Resources Director of Hahn

Describe what your company does in a single sentence.

We are an integrated marketing communications agency built for brands in energy, health and nutrition, food and beverage, and data-powered services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Live Oak IT Partners to accomplish?

• IT Support
• Data Protection

SOLUTION

How did you find Live Oak IT Partners?

Provided by Employer

Why did you select Live Oak IT Partners over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Live Oak IT Partners were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

I needed IT support from Live Oak to install some software updates. As usual, Lake provided outstanding service - professional, knowledgable and courteous. 
Worked remotely to make sure my computer was functioning as it should - saving me time and worry in the process.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Immediate access to my computer, avoiding any delays or downtime.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They resolved the issue within minutes

What was your primary form of communication with Live Oak IT Partners?

Virtual Meeting

What did you find most impressive or unique about this company?

The professional yet friendly interactions.

BACKGROUND

Please describe your company and position.

I am the President of SEA.O.G Offshore LLC.

Describe what your company does in a single sentence.

Marine transportation. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Live Oak IT Partners to accomplish?

• Tech Support
• Email support
• Software/hardware management

SOLUTION

How did you find Live Oak IT Partners?

Online Search

Why did you select Live Oak IT Partners over others?

Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

My usb-c connection was no longer charging my laptop or connecting to my multiple screens. I needed to troubleshoot this to get me back online. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Did not set any measurables, this was a small tech support call. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

within 15 mins the tech support team responded and told me what to do to get the laptop back online. 

What was your primary form of communication with Live Oak IT Partners?

Email or Messaging App

What did you find most impressive or unique about this company?

The customer service and their culture are impressive.

Are there any areas for improvement or something Live Oak IT Partners could have done differently?

None right now. This was my first encounter since signing our contract with Live Oak. 

BACKGROUND

Introduce your business and what you do there.

I'm an executive of an advertising and marketing company. We provide integrated marketing solutions, including lead generation, SEO, content, and HubSpot services, helping drive revenue growth through comprehensive, results-oriented initiatives.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Live Oak IT Partners?

To help grow our business, we needed to partner with a top MSP in the region who had the same goals, values, and drive.

SOLUTION

What was the scope of their involvement?

On the strategic side, Live Oak IT Partners' vCIO guidance has helped us think bigger about where technology can take our organization. They don't just fix problems; they proactively monitor, strengthen our cybersecurity posture, and recommend improvements versus constantly reacting to them. The team has also provided advanced integrations to improve efficiencies and effectiveness.

What is the team composition?

We've worked with 6+ teammates from Live Oak IT Partners.

How did you come to work with Live Oak IT Partners?

We found them through an online search and a referral. We chose them over other options because they had high ratings, a great culture fit, good value for cost, and aligned company values.

What is the status of this engagement?

We started working together in March 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Live Oak IT Partners has helped us think bigger about where technology can take our organization.

How did Live Oak IT Partners perform from a project management standpoint?

Live Oak IT Partners always delivers on time. We communicate via in-person meetings, virtual meetings, and emails or messaging apps.

What did you find most impressive about them?

Live Oak IT Partners' communication is another area where they truly excel. They never talk down to our team or rush through explanations. Instead, they take the time to ensure everyone is comfortable and understands what's happening with our systems. That patience and respect go a long way, especially for staff members who aren't deeply technical. We always talk to a real person — never a chatbot or an outsourced call center — and that makes all the difference.

Are there any areas they could improve?

There's nothing they need to improve.