Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT service provider specializing in comprehensive IT support, cybersecurity, and infrastructure management. Across multiple reviews, 100% of clients express satisfaction with their technical expertise, responsiveness, and problem-solving capabilities. Many reviewers (about 75%) highlight their professionalism and commitment to client needs, with no significant areas for improvement noted.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group, a software development company, offers services ranging from website creation to mobile application development. With a high percentage of reviews highlighting their strong project management, collaborative spirit, and effective communication, they have consistently delivered projects on time and within budget. Around 80% of reviewers mentioned their adaptability and integration into client teams, making them a reliable partner for diverse technological needs.
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$10,000+$100 - $149 / hr10 - 49
Services provided
Blacklight AI is a small Cybersecurity company launched in 2019. Their team specializes in Cybersecurity and cloud consulting & SI.
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$1,000+$50 - $99 / hr10 - 49
Services provided
EUC Services, a cloud consulting & SI company, is headquartered in Austin, Texas. They focus on cloud consulting & SI and Cybersecurity and were established in 2023.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a company specializing in custom software development, data integration, and enterprise solutions. The reviews collectively highlight their ability to deliver high-quality, timely solutions with efficient project management and strong communication skills. Approximately 90% of the feedback is positive, with clients frequently praising their responsiveness and deep understanding of business needs. Rare Crew's adaptability and commitment to customer satisfaction are consistently noted as standout attributes.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 20 projectsNotch is a software development company that specializes in AI-driven solutions, web applications, and digital transformation projects, as demonstrated through their extensive collaboration across various industries. Reviews reveal a consistent theme of professionalism, timely delivery, and strong project management, with 100% of feedback highlighting their commitment to quality and integration with client teams. Clients appreciate Notch's culture fit and dedication, noting it as a unique strength.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in enhancing IT infrastructure, security, and support. Reviews indicate a 100% positive feedback rate, highlighting their exceptional service, rapid problem-solving, and proactive approach. Clients commend their technical competence and reliable project management, with no areas for improvement suggested.
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$1,000+$100 - $149 / hr50 - 249
Services provided
Smart Pro Technologies, a midsize IT strategy consulting company, is based in Lenexa, Kansas. Their services include IT strategy consulting and Cybersecurity.
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$5,000+$25 - $49 / hr10 - 49
Services provided
In pune, India, Veegent Technologies is a small IT strategy consulting company. The team provides IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Bengaluru, India
Services provided
EXPORA DATABASE CONSULTING SERVICES PRIVATE LIMITED, an IT strategy consulting company, is based in Bengaluru, India. The team specializes in IT strategy consulting and ERP consulting and SI.
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$1,000+$25 - $49 / hr50 - 249Paris, France
Services provided
Cybersecurity company Airowire Networks is in Bangalore, India and Paris, France. They provide Cybersecurity and IT managed services and were established in 2014.
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$5,000+$150 - $199 / hr50 - 249
Services provided
Tribe Technology Limited is an IT managed services company. The team is based in Hastings, New Zealand and Hastings, New Zealand, and their services include IT managed services and Cybersecurity.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a software development company known for its expertise in delivering scalable solutions and software enhancements. The company receives overwhelmingly positive feedback, with clients praising its strong project management, technical expertise, and seamless collaboration. Approximately 90% of reviewers commend Accedia’s adaptability and ability to integrate effectively with client teams, highlighting their proactive and communicative approach, while virtually no negative feedback is reported.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 35 projectsDreamix is a software development company providing services such as software solutions, data management platforms, DevOps, UX/UI design, and AI integration. Reviews from clients highlight their exceptional engineering expertise, strong cultural fit, and effective project management. All feedback is overwhelmingly positive, with clients frequently praising Dreamix's high-quality deliverables, proactive communication, and ability to exceed expectations.
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$1,000+< $25 / hr2 - 9Jaipur, India
Services provided
Launched in 2015, 3Handshake Innovation is a cloud consulting & SI company. The team focuses on cloud consulting & SI and Cybersecurity and is headquartered in Jaipur, India.
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Undisclosed$150 - $199 / hr10 - 49
Services provided
Small Cybersecurity company Proactive Tech Wiz, is based in Sidney, Montana and Anna, Texas. Their services include Cybersecurity and IT strategy consulting.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projects99brightminds is a recruitment and staffing company that specializes in outsourcing specific language skills, such as Arabic-speaking candidates, for IT and digital engineering projects. The overall feedback is overwhelmingly positive, highlighting their promptness and alignment with clients' values, with 100% of reviewers expressing satisfaction and noting improvements in hiring speed and candidate quality.
$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 103 projectsPeeklogic, LLC is a Salesforce development and integration company praised for its expertise and responsiveness. The company consistently delivers projects on time, with 100% of reviewers highlighting strong project management and effective communication. Clients appreciate their ability to handle complex tasks across Salesforce and web platforms, with no significant areas for improvement noted by the majority of reviewers.
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$5,000+$50 - $99 / hr50 - 249Bengaluru, India
Services provided
Gradient M is an IT strategy consulting company. Founded in 2018, their team focuses on IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9
Services provided
Veith Technologies is a Cybersecurity company. They are in Fairfield, Connecticut, and their services include Cybersecurity and IT managed services.
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$5,000+$150 - $199 / hr10 - 49
Services provided
Handled IT Partners, a small IT managed services company, is located in Chicago, Illinois. Their services include IT managed services and IT strategy consulting.
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$5,000+$25 - $49 / hr50 - 249Austin, TX
Services provided
Avatu Pvt Ltd, an IT strategy consulting company, was established in 2017. They offers IT strategy consulting and CRM consulting and SI.
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$25,000+$100 - $149 / hr10 - 49
Services provided
IT strategy consulting company Sakal network Pte Ltd was launched in 2014. The team specializes in IT strategy consulting and IT managed services.
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UndisclosedUndisclosed10 - 49دبي, United Arab Emirates
Services provided
Aircom Global Networks is a Cybersecurity company. Their small team of employees is in دبي, United Arab Emirates. Their team offers Cybersecurity and IT managed services.
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UndisclosedUndisclosed10 - 49
Services provided
Based in Orlando, Florida, TRS Wireless Inc. Is an IT strategy consulting company. Their services include IT strategy consulting and Cybersecurity.
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$1,000+$25 - $49 / hr250 - 999London, England
Services provided
In London, England, ServiceJi is an IT strategy consulting company. The team provides IT strategy consulting and cloud consulting & SI.
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$250,000+$300+ / hr250 - 999
Services provided
IT strategy consulting company Elevance Systems is headquartered in Cupertino, CA, American Samoa. Their services include IT strategy consulting and Cybersecurity.
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$1,000+$25 - $49 / hr50 - 249
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Launched in 2003, Cloud Chillies, a midsize cloud consulting & SI company, is in Indore, India. Their team provides cloud consulting & SI and CRM consulting and SI.
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UndisclosedUndisclosed2 - 9Baltimore, MD
Services provided
ISEC7 Government Services is an IT strategy consulting company founded in 2018. The team offers IT strategy consulting and Cybersecurity and is in Baltimore, Maryland.
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$1,000+$25 - $49 / hr250 - 999Ahmedabad, India
Services provided
ERPOcean is a midsize IT managed services company located in Ahmedabad, India. The team offers IT managed services and IT strategy consulting.
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Undisclosed$25 - $49 / hr10 - 49
Services provided
ITD Cloud is an AI Consulting company. They focus on AI Consulting and IT managed services and were established in 2005. The agency is headquartered in Tampa, Florida.
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$5,000+$150 - $199 / hr2 - 9
Services provided
Established in 2014, SOKOTEK is an IT strategy consulting company. The team specializes in IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed50 - 249Petaling Jaya, Malaysia
Services provided
CRM consulting and SI company iDynamics Software is based in Petaling Jaya, Malaysia. The team specializes in CRM consulting and SI and ERP consulting and SI.
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$50,000+$25 - $49 / hr10 - 49
Services provided
See all 1 projectsSports Betting Soft offers comprehensive services including website wireframing, designing, API integrations, backend development, quality assurance, and third-party security testing. Feedback highlights their exceptional expertise in iGaming, timely project management, and responsive communication. Clients report high satisfaction with the quality, speed, and security of their deliverables, noting significant increases in user engagement and betting volume.
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UndisclosedUndisclosed2 - 9Petaling Jaya, Malaysia
Services provided
IT managed services company ZEN-Y ICT SOLUTION is located in Petaling Jaya, Malaysia. Their services include IT managed services and Cybersecurity.
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$5,000+$100 - $149 / hr10 - 49Miami, FL
Services provided
Grove Networks is an IT managed services company established in 2000. The team offers IT managed services and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Cupertino, CA
Services provided
Founded in 2002, KalioTek is an IT strategy consulting company. The company offers IT strategy consulting and cloud consulting & SI, and is small.
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UndisclosedUndisclosed10 - 49Dublin, Ireland
Services provided
Arbelos Ltd is an IT strategy consulting company established in 2008. In Dublin, Ireland, the team provides IT strategy consulting and cloud consulting & SI.
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$1,000+$50 - $99 / hr10 - 49London, England
Services provided
See all 1 projectsWe help companies redefine technology by delivering integrated solutions that transcend conventional boundaries. We are genuinely agnostic and independent in technology and approach with a strong
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$1,000+$50 - $99 / hr10 - 49Miami, FL
Services provided
IT managed services company CLOUD 2 HACK focuses on IT managed services and IT strategy consulting. They are based in Miami, Florida.
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$1,000+< $25 / hr10 - 49Dammam, Saudi Arabia
Services provided
Sharks Business Services is a Digital Strategy company. The team specializes in Digital Strategy and IT strategy consulting and is based in Dammam, Saudi Arabia.
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$1,000+$50 - $99 / hr10 - 49Derby, England
Services provided
PKF Infuse, an IT strategy consulting company, is in Derby, England and Nottingham, England. Founded in 2001, the team provides IT strategy consulting and Cybersecurity.
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$50,000+< $25 / hr10 - 49
Services provided
Digiwise SARL is an IT strategy consulting company. Their small team of employees is located in. Their team specializes in IT strategy consulting and BI & big data consulting & SI.
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$5,000+$50 - $99 / hr10 - 49
Services provided
Cybersecurity company Cybercore Technology is located in. The team focuses on Cybersecurity and IT strategy consulting.
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UndisclosedUndisclosed10 - 49
Services provided
Micro Ops LLC is an IT strategy consulting company. In Smyrna, Georgia, the team offers IT strategy consulting and cloud consulting & SI.
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$5,000+$200 - $300 / hr10 - 49
Services provided
Cynora Technologies, an IT managed services company, was founded in 2022. The firm focuses on IT managed services and Cybersecurity, and is small.
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Undisclosed$25 - $49 / hr10 - 49London, England
Services provided
Integuards LTD is a Market Research company. The London, England-based firm was established in 2025. Their services include Market Research and IT strategy consulting.
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$1,000+$25 - $49 / hr10 - 49
Services provided
CloudHew Solutions LLC is an IT strategy consulting company. The Newark, Delaware-based agency was launched in 2023. Their team specializes in IT strategy consulting and BI & big data consulting &
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$5,000+$50 - $99 / hr10 - 49
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Launched in 2022, Dardotechs is an IT strategy consulting company. The team focuses on IT strategy consulting and BI & big data consulting & SI and is in Paris, France.
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$10,000+< $25 / hr10 - 49Gurugram, India
Services provided
Elgeon Analytics is an IT strategy consulting company located in Gurugram, India. They provide IT strategy consulting and BI & big data consulting & SI.
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$1,000+< $25 / hr10 - 49
Services provided
Established in 2023, Dixital is an IT strategy consulting company. The company offers IT strategy consulting and cloud consulting & SI, and is small.
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$5,000+$25 - $49 / hr10 - 49
Services provided
Based in Houston, Texas and Warsaw, Poland, KeyTechServices is an IT strategy consulting company. They offer IT strategy consulting and BI & big data consulting & SI and were established in 2025.
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$10,000+$50 - $99 / hr10 - 49
Services provided
Cloud Pixel AI is a big data analytics company. Located in Lahore, Pakistan, their team offers BI & big data consulting & SI and cloud consulting & SI.
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Undisclosed< $25 / hr10 - 49
Services provided
CMIT Solutions Las Vegas is an IT strategy consulting company. Headquartered in Las Vegas, Nevada, the agency provides IT strategy consulting and unified communications consulting & SI.
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$1,000+< $25 / hr10 - 49
Services provided
Erdyayus Technologies, a small IT strategy consulting company, is headquartered in Hyderabad, India. Their services include IT strategy consulting and ERP consulting and SI.
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$1,000+$50 - $99 / hr10 - 49
Services provided
Ascella InfoSec is a small IT strategy consulting company launched in 2023. Their services include IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed10 - 49
Services provided
Insuretechskillssolution, a small IT strategy consulting company, is headquartered in Dehradun, India. The team focuses on IT strategy consulting and Cybersecurity.
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$1,000+$50 - $99 / hr10 - 49
Services provided
Osay Innovations is an IT strategy consulting company. They are headquartered in Cambridge, England and have small team. They offer IT strategy consulting and BI & big data consulting & SI.
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$10,000+$100 - $149 / hr10 - 49
Services provided
Launched in 2021, Relipoint, a small IT strategy consulting company, is headquartered in Warszawa, Poland. Their team specializes in IT strategy consulting and Cybersecurity.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
45% IT Consulting55% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.1/40.017.2/20 Reviews7.5/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34/40.016.4/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.2/40.018/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
UndisclosedUndisclosed1,000 - 9,999
Ability to deliver
32.1/40.016.2/20 Reviews10/10 Clients & Experience5.9/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.4/40.017.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
30% IT Consulting70% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.5/40.017.8/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
33.8/40.015.4/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.