Working beside you

Made for

Comprehensive, customizable solutions available for small, medium, and large businesses.

Not for

Businesses that need time and labor management features.

 
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Features

Payroll & Taxes

Payroll:
  •  Payment Processing
  •  Direct Deposit
  •  Check Printing
  •  Payroll Reports
Taxes:
  •  Filing/Management
  •  W-2 Preparation
  •  Deductions

Time/Labor & Benefits

Time/Labor:
  •  Attendance
  •  Hours Tracking
  •  PTO Accrual
Benefits:
  •  Healthcare
  •  Retirement Plans
  •  Bonuses

Integration & Access

Integration:
  •  Banks
  •  HR & Recruiting
  •  Accounting
Access:
  •  Employee Self Service
  •  Multi-Country Compatibility
  •  Mobile App Available

Support

Contact:
  •  Phone
  •  Online Chat
  •  Email
  •  Certified Expert Help
  •  24/7 Access
Online Resources:
  •  FAQs
  •  Forums
  •  Demos & Tutorials

Pricing

Basic info

 
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Reviews

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Survey Response
Apr 13 2016

Easy Access Anywhere with Useful Tax Services

3.0

Features: 
4.0
Ease of use: 
3.5
Support: 
2.5
Willing to refer: 
3.5
the reviewer
 
$251 - $1000/mo. spend
 
Retail
 
201 - 500 employees
 
Springfield, MO
Vice President, Administration
 
Verified
The Review

Recommendations:

I do recommend it. It has helped make things easier in my life and business. I would recommend someone to use this to keep track of payroll and help them with tax preparation.

Experience:

This payroll service is geared towards all different sized businesses. I can take this program on the go on my tablet, cellphone, or laptop. It has also helped with the Affordable Care Act that was passed and has helped things transition very well. It also has a range of employee benefits that we can track and input on there. There are some glitches sometimes, but that is to be expected in everything that I have used so far.

I do wish they also had better support. It does take awhile to get an answer to a question or concern you are having. Otherwise, I am somewhat happy with this program. Use it for 401(k), online payroll, tax services, mobile options and some insurance options. It's suited me very well. There are some glitches sometimes and some crashing from the mobile side, but otherwise it has helped me tremendously in keeping track of payroll.

Pros:

It can be with me and accessed wherever I go. That is very important to me when I am traveling for leisure/business. The tax services are an added bonus.

Cons:

The crashing of the mobile site is what I dislike the most. I can be in the middle of something, and it's gone and I have to restart what I was doing all over again. I have contacted customer support, but they say it's on my end. I don't have issues with anything else.

 
Survey Response
Apr 13 2016

Affordable and Easy to Use Solution

3.5

Features: 
4.5
Ease of use: 
4.5
Support: 
3.0
Willing to refer: 
3.5
the reviewer
 
$251 - $1000/mo. spend
 
Health care & life sciences
 
2 - 10 employees
 
Nashville, TN
Manager, Human Resources
 
Verified
The Review

Recommendations:

I think they are a great company to use, however, it all depends on the payroll rep you get assigned to. Some are great. Some are not.

Experience:

It's fairly affordable and easy to sign up and use. I liked that we had a personal rep who was assigned to us specifically. However, at one point, we were shifted around to many different reps, and payroll was not processed correctly many times, which became a frustrating problem. We use direct deposit, benefit and PTO tracking. It is great to have an external company process payroll and provide the tax documents. We had a wonderful payroll rep when we first started with Paychex; but as time went on, we were bounced to several, and then the last person we have had has continually made payroll errors.

Pros:

I like the services Paychex provides and that all the documentation is provided for you. Helps to easily keep payroll organized.

Cons:

I dislike the processing errors.

 
Survey Response
Apr 13 2016

Many Payroll and HR Options Available with Paychex

3.5

Features: 
4.5
Ease of use: 
3.5
Support: 
3.5
Willing to refer: 
3.5
the reviewer
 
$251 - $1000/mo. spend
 
Education & training
 
51 - 200 employees
 
Cleveland, OH
Executive, Administration
 
Verified
The Review

Recommendations:

If you have a few needs that Paychex provides, then I definitely recommend them. It really is a huge savings in time and money to have one company handle multiple requirements. If the only issue is payroll, I might see if there is a smaller local company that could do it. If you only do payroll, Paychex doesn't offer a lot that others wouldn't. Our need for government compliance is huge in our business, so Paychex fills a big need there. If we didn't have that need, I would consider looking elsewhere.

Experience:

As we increased from one branch to three, we very quickly were overwhelmed by the time involved to handle payroll ourselves. Our employee count more then tripled, and we needed outside help. If it was just the checks, we could have handled it; but when we factored in deductions, tax enforcement, back child support, etc., it was too much. We also try to maintain an "employees are family" environment, and honestly it became uncomfortable sometimes when employees had questions about liens, back child support, etc.

Once we decided to hire a service, we asked around and came up with 3 possibilities. We contacted all three and asked them to put together a proposal, and we liked Paychex the best. It wasn't the cheapest, but they seemed like the best choice. They handle deductions, direct deposit, court liens, W-2 preparation, benefits, and compliance. We get money from the government, and they have very strict/specific rules and requirements. Paychex handles that for us and they make sure to notify us as compliance requirements change. They also do background screening and drug tests.

In addition, they have a rep come about once a month to make sure we are satisfied and to show us new services they offer. It can be costly, but if we make even one mistake in government compliance, we can be fined thousands of dollars. If we didn't have Paychex, we would probably have to hire someone full-time. They most likely wouldn't be able to do even half of what Paychex does, so the cost is worth it.

Honestly, even though this might sound silly, but the number one benefit for me is having them handle "negative issues" such as drug testing, liens, etc. We consider our employees family, and I think that if we had to be the ones telling an employee they needed a drug test or that the IRS put a lien on their pay, it would plant a seed of negativity that would eventually hinder the positive environment we work hard to provide. One angry employee talking in the break room can easily influence others to perceive issues where there are none. If an employee has an issue, now we can kind of "blame" Paychex; and in the day or two it takes to straighten out the issue, the employee has time to calm down.

Pros:

I like the options they have. Their services can go far beyond paychecks, and I like that. Plus, its always cheaper to have one company handle a group of services. I also like the rep coming in person once a month. It is the same person which lets us build up trust while she learns about our needs. She has recommended a couple services we didn't even consider. If it had been a different person every month, it's unlikely they would become familiar enough with us to know what we might want.

Cons:

They can be inflexible sometimes. We had employees asking for a couple years if we could make their direct deposit go to multiple banks. Some had family overseas, and it would save money and time if they could have part of their pay go directly to the relative's account. Recently, Paychex has started allowing it, but I wish it had been sooner. As they grow and expand, I worry about them becoming spread too thin.

 
Survey Response
Apr 13 2016

Payroll Access at Anytime via Paychex

4.5

Features: 
4.0
Ease of use: 
4.5
Support: 
4.5
Willing to refer: 
4.5
the reviewer
 
$51 - $250/mo. spend
 
Beauty services
 
2 - 10 employees
 
Buffalo, NY
Manager, Business Development
 
Verified
The Review

Recommendations:

I would highly recommend using Paychex to anyone. The ease and availability of the website in entering payroll makes it a great tool for me. The cost is also very affordable for my business.

Experience:

My CPA was doing my weekly payroll for our business and wanted to concentrate more on the tax part of his practice. He recommended Paychex, and we have been with them for about 8 years. We have a small weekly payroll, and Paychex was able to discount our monthly fee by 40% which saved our business money. At first we called in the weekly payroll, but we are able to do it all online now. Need them for weekly payroll, quarterly reports, annual reports, all monthly fees and weekly deductions are withdrawn automatically from our checking account. Paychex has performed remarkably well. Being able to do everything online allows me to do payroll on the weekends when the business is closed. If I have any issues, they are very accessible.

Pros:

I like that I have access to all my payroll information at all times. It is a great tool because it makes doing the payroll very simple.

Cons:

It is sometimes difficult to find a certain document quickly because there is so much information available. I'm not always sure which document is which since there are so many different ones available. It would be nice if there is more information as to which document contains the information I am looking for before clicking on the link.

 
Survey Response
Apr 12 2016

Reliable for Payment Processing

5.0

Features: 
4.5
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
$251 - $1000/mo. spend
 
Business services
 
51 - 200 employees
 
Atlanta, GA
Executive, Human Resources
 
Verified
The Review

Recommendations:

I would recommend people to get it and use it for their companies. It is very effective and efficient.

Experience:

I chose to use Paychex because I found it to be the most reliable method and most efficient for payment processing. Paychex reduced the complexity and risk of running my own payroll, while ensuring greater accuracy with up-to-date tax rates and regulatory information. Previously, I had to experience higher tax rates and was strongly misguided, but Paychex helped me with that.

I also like the automated payroll process and how easy it is for me to do W2 and issue pay stubs to the employees. We use automated payroll, issuing W2's and pay stubs easily and efficiently with no hassles while staying in line with the rules. Paychex has performed well and has benefitted me by making the issuing of W2's and pay stubs process easier. Payroll in general is a lot easier for my business and also less costly. I absolutely love it.

Pros:

I like the ease of issuing pay stubs and the ease of the payroll process in general. I like that the process is automated.

Cons:

Prices are quite high for a weekly automated payroll process.

 
Survey Response
Apr 13 2016

Includes Easy to Use Web Portal for Employees

4.5

Features: 
5.0
Ease of use: 
5.0
Support: 
4.0
Willing to refer: 
4.5
the reviewer
 
$251 - $1000/mo. spend
 
Business services
 
2 - 10 employees
 
Richmond, VA
Vice President, Administration
 
Verified
The Review

Recommendations:

I would wholeheartedly recommend Paychex to a business like ours. If the price is right for you, definitely check them out. They are a very powerful/robust service, and we have had minimal issues with them over the course of the last six years we have used them.

Experience:

We are a small organization that needed a system to handle payroll for our 8 employees. Paychex offered a good solution that made reporting employee hours easy; then, Paychex would automatically handle all deductions, PTO accrual, benefit management, 401k accounts, etc. for us in each pay period. It also offered a web portal for employees to access and self-serve, and a mobile app that was very well received among employees. We do payroll through them, which includes all related deductions and PTO accrual tracking.

We also use them for our company's 401k plan, and that has been a pleasant experience as well. Paychex has worked very well overall. It has made it very manageable for us to get through payroll every two weeks without any heartache or wasted time. They take care of everything we need behind the scenes. The employee portal is nice as well and offers a pretty powerful tool for employees. For example, on the 401k side of things, employees can manage changes in contributions and investments on their own without involving anyone else.

Pros:

I like the web portal for employees. We don't issue checks at all, so employees can go online and track pay stubs, see their W2 each year, manage their 401k, check PTO balances, and so on. For small companies without full-time HR departments, Paychex makes it really easy to manage all of these things by empowering employees to do it themselves.

Cons:

The one complaint I have is that they have not done a great job of managing changes that are supposed to happen automatically. For example, the vested percentage of the company's contribution to the employee's 401k is supposed to increase with each year of service automatically. Paychex has not been good at doing that without a reminder when each employee reaches the next vesting milestone. Similarly, they haven't done well with increases to PTO accrual rates that are supposed to happen in a similar fashion.

 
Survey Response
Apr 13 2016

Simple System but Occassional Mistakes

3.5

Features: 
3.0
Ease of use: 
4.5
Support: 
4.0
Willing to refer: 
4.0
the reviewer
 
$51 - $250/mo. spend
 
Business services
 
2 - 10 employees
 
Philadelphia, PA
Manager, Finance
 
Verified
The Review

Recommendations:

Make sure you get all your costs up front, and make sure they are providing everything you need like reporting.

Experience:

Paychex was in place when I took over payroll. However, I know that prior to the time the company moved to Paychex, payroll was all done in-house and there was a much larger group of employees. The move was made to cut down on the time and hassle of processing payroll in house. We have a very simple account at this point. Only 4 employees. A Paychex rep calls us for payroll. They process the payroll and make the direct deposits and send us the payroll report. They also file all our payroll taxes and prepare the w-2s. For the most part everything is fine. Occasionally we have had payroll reps that have not been as attentive and made mistakes. Even now, since we give our payroll over the phone, mistakes are made. Not big mistakes but just annoying. Like perhaps someone was suppose to get 1.5 hrs OT and they only got 1 hr. In general, it is done correctly and saves us time.

Pros:

It is simple. Hardly any work for us.

Cons:

I think there would be less mistakes if we used an interface where we submitted the payroll electronically. Since our account is so simple we don't get a lot of reports nor do we have the ability to run custom reports. I would also love to have it keep track of our PTO balances and employees be able to look it up themselves. Also for the services we get I think our fee is pretty high.

 
Survey Response
Mar 15 2017

Same Representative for More Than a Year

5.0

Features: 
4.0
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
$251 - $1000/mo. spend
 
Internet
 
11-50 Employees
 
Savannah, Georgia
Finance Director, Gauge Interactive
Amy Livingood
 
Verified
The Review

Recommendations:

Get acquainted with your payroll rep, and don't be afraid to ask questions.

Experience:

We outsource payroll to allow for our organization to focus more on other work, and offload some of the redundant but potentially time-consuming administrative tasks, all the while ensuring all taxes and forms are filed correctly and timely. Implementation is a simple process of submitting the necessary forms for taxes and direct deposit to our payroll rep at Paychex.

Paychex was chosen by my company prior to my hire date, but this is a very popular and common service to use. It costs about $400 per month. At our current size – about 20 employees – we're happy with our payroll service. We've had the same rep for more than a year, so the turnover at Paychex seems to be relatively low. It is nice to continue to work with someone familiar with our team and needs.

Pros:

We value not having to worry about filing tax forms and the ease of direct deposit.

Cons:

We currently submit payroll through email. It isn't a uniform structure given to us by Paychex, perhaps for our ease, but it has created problems when we've had to communicate changes to salary, reimbursements, vacation payouts, and so on. Our rep is always very responsive to correct anything that is missing, but we double-check the payroll journal more carefully when we submit changes.

 
Survey Response
Apr 13 2016

Accurate Paychecks and Reliable Customer Service

5.0

Features: 
5.0
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
$251 - $1000/mo. spend
 
Construction
 
11 - 50 employees
 
Boston, MA
Manager, Finance
 
Verified
The Review

Recommendations:

They have performed really well.

Experience:

Paychex was the most cost effective for our organization. We use mobile processing, direct deposit, and health insurance distribution. So far, they have performed well. They have enabled us to cut down on payroll processing time.

Pros:

Customer service is good, paychecks are always accurate.

Cons:

I do not like that the accrual of PTO is not displayed on the stubs.

 
Survey Response
Apr 13 2016

Needs Better Customization and More Features

2.5

Features: 
2.0
Ease of use: 
4.5
Support: 
3.0
Willing to refer: 
3.0
the reviewer
 
$251 - $1000/mo. spend
 
Manufacturing
 
51 - 200 employees
 
Raleigh, NC
Manager, Finance
 
Verified
The Review

Recommendations:

I would say look for something more updated, with more bells and whistles.

Experience:

It is just what our company has always used. We are a small company, so it is not cost-effective to switch often. I do not feel that this product has enough customization. Also, it does offer HR and benefit integration, but this is very basic and could be improved on. We use it for taxes, W-2, direct deposit, benefits. It does its job, but it is very bare-bones. Overall, it gets the work done every week.

Pros:

It is reliable, and we have never had any problems with it (that were not user error!)

Cons:

I dislike how basic it is. I would like more features, and maybe a more updated interface. It is very old-fashioned.