Innovature BPO (Innovature Consulting Company Limited) is a a globally recognized outsourcing company leveraging AI and top talent in Vietnam and the Philippines to transform business operations, Innovature BPO delivers comprehensive outsourcing solutions with over 10 years of industry leadership. Our 200+ highly skilled certified professionals provide finance & accounting, business intelligence, digital marketing, data annotation, data processing, customer service, call center and virtual assistance services. As one of the Top Global 100 Outsourcing Companies by IAOP with multiple Stevie Awards and ISO 27001 certification, we maintain 90%+ client satisfaction rates including one of the largest US IT Staffing Firm or a Global Insurance Company on the Fortune 500 list.. Our ability to scale teams within two weeks and advanced technology integration helps businesses optimize costs while achieving operational excellence.
Accounting Services:
General Accounting
Closing & Reporting
Accounts Payable
Accounts Receivable
Bookkeeping
Financial Planning and Analysis
Payroll Processing
Audit Services
Treasury
Tax Services, etc.
Data & Analytics Service:
Data & Document Processing
Scanning & Digital Archiving
Data Analytics
Data Annotation & Labeling
Customer Services:
Call Center
Data Entry
Virtual Assistant
Language Solutions
Digital Marketing Services
Photo Video Editing Services:
Photo Editing & Retouching
Video Editing & Effects
Marketing Material Design
Our innovative team commits to providing you with high-quality, cost-effective, transparent, and secured BPO services that help you focus on critical core business. We consistently make every effort to build reliable and long-term relationships with our clients, business partners and employees.
Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
50 - 249
Locations
Ho Chi Minh City, Vietnam
Year founded
Founded 2015
Languages
Timezones
7 Languages that we service
English
Mandarin
Japanese
Spanish
Korean
French
Vietnamese
5 Timezones that we service
CST
Central Standard Time (CST)
ACT
Australia Central Time (ACT)
PST
Pacific Standard Time (PST)
SGT
Singapore Standard Time (SGT)
VST
Vietnam Standard Time (VST)
2 Locations
Ho Chi Minh City , Vietnam
Cebu City , Philippines
No have been added yet...
Pricing Snapshot
Min. project size
$1,000+
Avg. hourly rate
< $25
/hr
Rating for cost
4.9
/5
What Clients Have Said
Innovature BPO is noted for its cost-effectiveness and value for money, fitting clients' budgets well. Reviews highlight responsive communication and timely delivery, with no specific project costs or client sizes mentioned.
Clients find Innovature’s team to be highly educated, adaptable, and professional in handling various tasks, enhancing business operations and processes efficiently.
Areas for Improvement
While generally positive, one review mentions occasional miscommunications. However, these are not frequent enough to affect the overall satisfaction with Innovature's services.
Great Customer Service
The company is praised for its customer service, with clients highlighting the team's willingness to accommodate needs and provide excellent support throughout the project lifecycle.
Impressive Project Management
Innovature's project management is lauded for being effective, with clear communication channels and a structured approach to managing tasks and timelines, resulting in successful project outcomes.
Effective Cost Management
Innovature Consulting Company Limited is praised for offering cost-effective services that fit within clients' budgets. This affordability is highlighted as a key reason for choosing their services over competitors.
Strong Communication Skills
Clients commend Innovature for their excellent communication skills. They consistently update clients and are responsive to inquiries, accommodating deadlines and providing heads-ups when necessary.
Back Office OutsourcingCustomer Service OutsourcingFinance & Accounting Outsourcing (FAO)
Confidential
Dec. 2024 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They consistently deliver items on time."
Sep 3, 2025
Managing Director, Vietnam Outsourcing Hub
Thuy Doan
Business services
Vietnam
11-50 Employees
Online Review
An outsourcing hub has hired Innovature: AI-Driven Outsourcing Partner for BPO vendor matching services. The team connects the client with global clients and provides high-quality BPO solutions.
The partnership between the client and Innovature: AI-Driven Outsourcing Partner has driven innovation, enhanced service quality, and fostered trust among clients and vendors. The team has a clear structure and timeline for effective project management. They're innovative, responsive, and timely.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Managing Director of Vietnam Outsourcing Hub
Describe what your company does in a single sentence.
Vietnam Outsourcing Hub helps businesses find the right offshore outsourcing partner and connects SMEs with trusted providers, offering world-class solutions that can save up to 70% on costs while building the right offshore team from Vietnam's top 1% talents from our qualified vendors.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Innovature: AI-Driven Outsourcing Partner to accomplish?
Vendor Matching Services
SOLUTION
How did you find Innovature: AI-Driven Outsourcing Partner?
Referral
Why did you select Innovature: AI-Driven Outsourcing Partner over others?
High ratings
Close to my geographic location
Great culture fit
Good value for cost
Referred to me
Company values aligned
Describe the scope of work in detail. Please include a summary of key deliverables.
The partnership between Vietnam Outsourcing Hub and Innovature represents a powerful synergy that benefits clients, vendors, and the broader outsourcing ecosystem in Vietnam. By collaborating with Innovature, Vietnam Outsourcing Hub strengthens its position as a trusted platform for outsourcing services, while Innovature gains access to a global network of clients seeking high-quality BPO solutions.
Vendor Matching Expertise Vietnam Outsourcing Hub's vendor-matching expertise ensures that clients are paired with Innovature when their needs align with the company’s capabilities. This targeted approach minimizes the time and effort required to find the right outsourcing partner.
Access to Global Clients Through its extensive network, Vietnam Outsourcing Hub connects Innovature with clients from around the world. This exposure enables Innovature to expand its reach and showcase its capabilities on a global scale.
Commitment to Excellence Both Vietnam Outsourcing Hub and Innovature share a commitment to delivering exceptional value to clients. This shared vision forms the foundation of their partnership and drives their collaborative efforts.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The strategic partnership between Vietnam Outsourcing Hub and Innovature has far-reaching implications for the outsourcing industry in Vietnam. By working together, these two entities are driving innovation, enhancing service quality, and fostering trust among clients and vendors. Some of the key outcomes of their collaboration include:
Increased Client Satisfaction Clients benefit from the seamless integration of Vietnam Outsourcing Hub's vendor-matching expertise and Innovature’s exceptional service delivery. This results in higher levels of satisfaction and long-term partnerships.
Strengthened Vendor Ecosystem The partnership contributes to the growth and development of Vietnam’s outsourcing ecosystem. By showcasing the capabilities of providers like Innovature, Vietnam Outsourcing Hub attracts more clients to the country, creating opportunities for other vendors as well.
Enhanced Global Competitiveness The collaboration positions Vietnam as a competitive player in the global outsourcing market. By demonstrating the country’s ability to deliver world-class services, Vietnam Outsourcing Hub and Innovature attract more businesses to invest in Vietnam.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Their project management was quite effective, with a clear structure and timeline established from the outset. They consistently deliver items on time, which was impressive and helped keep the project on track. Whenever I had specific needs or requests, they were quick to respond and adapt. Communication was always open; they listened to my feedback and made adjustments where necessary. Overall, they demonstrated a solid commitment to ensuring that the project aligned with my expectations.
What was your primary form of communication with Innovature: AI-Driven Outsourcing Partner?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
What I found most impressive about this company is its commitment to innovation and sustainability. They seem to prioritize not only their business goals but also the impact they have on the environment and community. Their unique approach to integrating cutting-edge technology with eco-friendly practices sets them apart in their industry. Additionally, their emphasis on employee development and a strong company culture indicates a forward-thinking mindset that values both growth and social responsibility.
Are there any areas for improvement or something Innovature: AI-Driven Outsourcing Partner could have done differently?
Ensuring that solutions are easily scalable to accommodate growing client needs would be valuable. Offering flexible plans that adapt to changes in workload or project scope could appeal to a broader client base.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Content Editing for Global Marketing Services Provider
Document Digitization & ManagementLogo
Less than $10,000
Jan. - Oct. 2022
4.5
Quality
4.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I was pleased with the results of our engagement."
Jul 4, 2023
Project Manager, Global Marketing Services Provider
Anonymous
Verified
Advertising & marketing
Kuala Lumpur, Malaysia
501-1,000 Employees
Online Review
Verified
A global marketing services provider tapped Innovature BPO for content writing support. The team was tasked with editing over 30 marketing documents and assets.
Innovature BPO did a great job of editing the necessary documents as accurately as possible. They were very professional to work with — they delivered outputs on time and responded to the client's needs promptly. The team also implemented revisions as needed and provided great value for money.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Project Manager of an advertising & marketing company
Describe what your company does in a single sentence.
A global marketing services dedicated to the needs and growth of the IT channel community
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Innovature BPO to accomplish?
To help with contents editing
SOLUTION
How did you find Innovature BPO?
Referral
Why did you select Innovature BPO over others?
Close to my geographic location
Pricing fit our budget
Good value for cost
Referred to me
How many teammates from Innovature BPO were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
Innovature helped me with a project that requires them to edit around 30+ documents. They would need to add the vendor and solution's logos, contact details and company information on the marketing documents/asset.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Accuracy of the editing done based on the provided instruction
Turn around time
Describe their project management. Did they deliver items on time? How did they respond to your needs?
I deal with Kylie from Innovature and she's very responsive. The work is completed within the timeline, and they always provide a heads up in case they need more time, or if they will be off for public holidays. This helps me a lot in managing expectation and project timeline. The project is completed on time, though some require a few revisions but that is totally acceptable.
What was your primary form of communication with Innovature BPO?
Email or Messaging App
What did you find most impressive or unique about this company?
Responsive, great value for money.
Are there any areas for improvement or something Innovature BPO could have done differently?
None. Overall, I was pleased with the results of our engagement.
RATINGS
4.5
Quality
4.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer Service Outsourcing for Insurance Company
Back Office OutsourcingCustomer Service Outsourcing
Less than $10,000
May 2024 - May 2036
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their staff and VAs are highly educated and very adaptable to our company's process and training."
Sep 17, 2024
Principal Agent, Advantage Insurance PLLC
John Nguyen
Verified
Insurance
Phoenix, Arizona
11-50 Employees
Online Review
Verified
Innovature Consulting Company Limited provides customer service support for an insurance agency. The team answers inbound and outbound calls about insurance inquiries and translates insurance documents.
The client is pleased with Innovature Consulting Company Limited's work. The team delivers cost-effective, high-quality services, and its communication and updates are consistent through virtual meetings, email, and messaging apps. Overall, they are knowledgeable, efficient, and professional.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Principal Agent of Advantage Insurance PLLC
Describe what your company does in a single sentence.
Commercial and Personal Insurance independent agency
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Innovature Consulting Company Limited to accomplish?
Assist with customer service office task
Assist with inbound and outbound calls
Assist our niche client with translation of their insurance
SOLUTION
How did you find Innovature Consulting Company Limited?
Online Search
Why did you select Innovature Consulting Company Limited over others?
High ratings
Pricing fit our budget
Great culture fit
Company values aligned
How many teammates from Innovature Consulting Company Limited were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
Inbound and outbound calls to our valued niche clients regarding their insurance inquiries.
Remarket insurance policy renewals and cancelations. Internal communication with the agency team.
Claims processing and follow-up for clients.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Cost-effectiveness and quality are brought to our company by using the Innovature team.
Innovature communication and updates are measured consistently.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes, the Innovature team delivered as promised very effectively and with cost savings.
What was your primary form of communication with Innovature Consulting Company Limited?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Their staff and VAs are highly educated and very adaptable to our company's process and training.
Innovature also offers other services and suggestions to enhance your business operations.
Are there any areas for improvement or something Innovature Consulting Company Limited could have done differently?
"They have great communication skills and customer service."
Jul 10, 2023
Digital Asset & Photography Manager, Consumer Products Firm
Anonymous
Verified
Other industries
Cincinnati, Ohio
5,001-10,000 Employees
Online Review
Verified
Innovature BPO provides ongoing retouching services for a consumer products company. The team is responsible for basic retoucheding, sending to white background, creating clipping paths for images.
The client commended Innovature BPO for being responsive and willing to accomodate their deadlines. They also had great communication skills and customer service.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Digital Asset & Photography Manager of a consumer products company
Describe what your company does in a single sentence.
We are in the hardware solutions and distribution market.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Innovature BPO to accomplish?
Retouch product photography
SOLUTION
How did you find Innovature BPO?
Online Search
Why did you select Innovature BPO over others?
High ratings
Pricing fit our budget
Good value for cost
Describe the scope of work in detail. Please include a summary of key deliverables.
We have been very satisfied with the work that BPO Innovature has provided for us. Their team of retouchers and project coordinators are great at communicating with us and always provide excellent results. We send them normal product photography edits on a daily basis and their retouching services include basic retouching, sending to white background and creating clipping paths for our images.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We send them normal product photography edits on a daily basis and their retouching services include basic retouching, sending to white background and creating clipping paths for our images.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes, very responsive and willing to accomidate our deadlines.
What was your primary form of communication with Innovature BPO?
Email or Messaging App
What did you find most impressive or unique about this company?
They have great communication skills and customer service.
Are there any areas for improvement or something Innovature BPO could have done differently?
Occasional miscommunications but not frequent enough to warrant a change in services
RATINGS
5.0
Quality
4.5
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
4.5
NPS
Accounting & Call Center for Consumer Products Company
AccountingCall Center ServicesFinancial Advising & PlanningVideo Production
Less than $10,000
Oct. 2022 - Ongoing
4.5
Quality
4.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"They're responsive and willing to adapt to the changes in the scope."
Jul 18, 2023
CEO, Consumer Products Company
Anonymous
Other industries
Vietnam
11-50 Employees
Online Review
Innovature BPO provides accounting and call center services for a consumer products company. They're tasked with handling the client's bookkeeping and tax processes and inbound and outbound calls.
Innovature BPO provides top-notch, reliable services, helping the client obtain their target prospect list. The team follows a structured plan and provides regular updates, ensuring a transparent workflow. Above all, they're incredibly responsive and accommodating of changes and requests.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of a consumer products company
Describe what your company does in a single sentence.
We provide digital pet care services in Vietnam
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Innovature BPO to accomplish?
inbound calls
outbound calls
bookkeeping and tax
financial planning
SOLUTION
How did you find Innovature BPO?
Online Search
Why did you select Innovature BPO over others?
Pricing fit our budget
Great culture fit
How many teammates from Innovature BPO were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Innovature helps my company to manage accounting books, paying vendors, manage my cash projection and prepare and submit tax. They also do tele outbound to my prospect list.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
I gain prospect list align with my timeline planned.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
We have set agreed deadline and tasklist. Innovature work with us to create the SLAs. We monitor by weekly update, monthly and quarterly review.
What was your primary form of communication with Innovature BPO?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
They're responsive and willing to adapt to the changes in the scope.
Are there any areas for improvement or something Innovature BPO could have done differently?
No further comment so far.
RATINGS
4.5
Quality
4.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Showing 1-5 of
5 Reviews
Our Story
Innovature BPO began in 2014 as a 3-person team and has grown into Vietnam’s top AI-driven outsourcing partner with over 200 skilled professionals across Vietnam and the Philippines. Guided by a vision to reshape global operations, we combine technology, security, and human expertise. Our mission is to empower businesses through agile solutions, exceptional talent, and measurable results—driving efficiency, scalability, and success across continents.
Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.
If you’re not seeing exactly what you need here, send this company a custom message.
You can talk about your project needs, price, and timeline to get started on your project.
Connect with Innovature: AI-Driven Outsourcing Partner on Social
Sign in to see which brands trust Innovature: AI-Driven Outsourcing Partner.
Get connected to see updates from Innovature: AI-Driven Outsourcing Partner like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.
Vietnam Outsourcing Hub: Find the right outsourcing partner for you
