What evidence can you share that demonstrates the impact of the engagement?
They helped me figure out a software solution that could conceivably solve my problems. In the past, I was tracking all of my manufacturing in a batched accrual process.
My individual bookkeeper would pile up expenses related to manufacturing over time, and often it wasn’t until the very last day of the year that we would calculate the cost of manufacturing and apply them to the books. Using that process, there was no way over the course of the year to have any sense of how profitable our business was. Tracking every transaction manually would have been so tedious and expensive that it was barely worth it.
I didn’t know how to solve this problem, but Basis 365 introduced me to Unleashed, which I never could have set up myself. In that sense, even though I can't measure the value they have delivered to me yet, it's very clear that I now have a solution to a problem. Once the software is finished being set up and we start entering data regularly, I will be able to see my firm’s profitability weekly instead of annually. That’s a huge improvement.
How did Basis perform from a project management standpoint?
So far, my experience of having them set me up and maintain my books during the onboarding process has been absolutely excellent. I have no complaints whatsoever.
What did you find most impressive about them?
They’re thoughtful and they consider solutions not just for the moment, but in terms of what will be useful in the longer term. Whenever I send an email to anyone at Basis 365, they take the time to think about the question and answer it like a human being. They offer a rare level of service, and I appreciate it very much.
Are there any areas they could improve?
They are writing some internal documentation explaining how they are going to be handling my accounts and how everything works on their side. Perhaps they haven't shared some of that information with me to avoid overwhelming me, but I would appreciate some more insight and to be able to read those documents while they writing them. I would like to understand more about what they are doing on their side as part of the onboarding process, so I can see the systems and procedures they are putting in place. I am just trusting they are doing those correctly now and I don't have much insight yet into the specifics of what they are doing.
Do you have any advice for future clients of theirs?
My recommendation is to get a lower level of service from Basis 365 for the same amount of money, rather than going with a more automated company, and that will lead to a better experience and better insight into the business.
They were able to batch some of my transactions and lower their service level, thereby reducing my monthly cost. I didn’t need real-time data. Even knowing where my business stands once a month is a huge improvement, and their service is much better, in terms of general thoughtfulness of the setup and the accuracy of the data.