TopSource Worldwide - India

BACKGROUND

Please describe your company and your position there.

AAYAAM is in business consulting for success.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TopSource Global Solutions - India?

Payroll was managed inhouse & therefore accuracy, time limit & information security was a challenge.

What were your goals for this project?

Accurate payroll on time every month

SOLUTION

How did you select this vendor?

checked the local market, references and evaluated based on reputation & customer satisfaction.

Describe the project in detail.

did a parallel run before going live, checked statutory compliance filling and trained employees for usage.

What was the team composition?

there was a project manager for transition & there was a dedicated payroll team for handling queries. On-boarding plan & escalation matrix was shared by TopSource.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Right from the first month the payroll process was running smoothly. Bank side was directly uploaded on the bank site and pay slips are uploaded on the cloud platform. Employee queries have reduced drastically.

How effective was the workflow between your team and theirs?

The work flow was documented & worked exactly as per the schedule agreed.

What did you find most impressive about this company?

They promised the service and delivered it exactly as they said.

Are there any areas for improvement?

not currently