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Top Call Center Services & Voice Services in Baltimore

Ratings Updated: April 3, 2026

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Featured

What are Featured Providers?

SalesRoads

4.9 65 reviews
Premier Verified

$5,000+

Undisclosed

50 - 249

Serves Baltimore, MD

Services provided

10% Call Center Services

80% Sales Outsourcing

10% Email Marketing

SalesRoads is a leading provider of Contact Center Services, specializing in outbound call center and telemarketing services. The company consistently receives positive feedback, with 100% of reviewers highlighting their efficient project management and results-driven approach. Approximately 86% of clients praise their ability to enhance lead generation and surpass sales goals, demonstrating their commitment to client success and strategic execution.

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0 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews of SalesRoads highlight a positive client experience, particularly in their effectiveness in building sales pipelines. A co-CEO noted they successfully booked approximately four meetings per week with qualified leads, showcasing the team's responsiveness and timely project management. However, there is a suggestion for improvement regarding the need for SalesRoads to provide more expert opinions. Overall, the sentiment is favorable, indicating a strong fit for clients seeking sales development support.
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Industry Experience

SalesRoads has demonstrated expertise across various industries, including Software, Manufacturing, Financial Services, Healthcare, and Education. Client feedback consistently highlights their strong communication, adaptability, and ability to generate high-quality leads and appointments. Overall sentiment is highly positive, particularly in Software and Financial Services, where they effectively enhanced sales pipelines and lead generation. Their collaborative approach and focus on understanding client needs make them a valuable partner for companies seeking robust outbound sales support.
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Software Manufacturing Real estate Financial services Design Healthcare Business services Nonprofit IT Services Engineering Human Resources Consumer Products Other Industry Education Retail Legal Advertising & marketing Information technology

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United States (61) Canada (2) Austria (1) Spain (1)

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1 of 1 Baltimore-based review is 5 stars

$200,000 – $999,999 avg. project cost for Call Center Services services in Baltimore

Call Center Services project highlight

Market Research & Call Center Services for Home Appraisal Co
4.0 — SalesRoads provides market research and call center services for a home appraisal company. The team helps the client find agents, increase awareness, and do market research surveys for the client's Read more
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Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Baltimore, MD

Services provided

20% Call Center Services

25% Customer Service Outsourcing

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.

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3 of 3 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Back Office Outsourcing for E-Commerce Co
5.0 — Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted Read more
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

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Helpware CX

4.8 46 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Baltimore, MD

Services provided

20% Call Center Services

60% Customer Service Outsourcing

20% Back Office Outsourcing

Helpware is a specialized provider of customer care services, offering expertise in both inbound and outbound call center operations. The company consistently receives high praise for its ability to customize solutions, leading to seamless integration with clients' needs. Approximately 80% of reviewers highlight Helpware's proactive approach and strong project management skills, while 90% emphasize its cultural and operational alignment with client goals, reflecting an overall positive reception.

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Reviews mention Adaptable
Overall, client feedback on Helpware highlights their adaptability as a significant strength. One client noted their impressive capability to adjust to evolving project requirements, stating, "Helpware has done an excellent job of adapting to those changes." Another client emphasized their remarkable ability to scale resources quickly, achieving a target of 500 agents per day. This consistent adaptability has led to successful outcomes across various projects, reinforcing Helpware's reputation as a responsive and flexible partner.

Video Labeling For IoT Company

5.0 Oct 3, 2022

We are a technology company, and our software and products are constantly changing and evolving. Helpware has done an excellent job of adapting to those changes, which is a testament to how great their leadership and project management teams are.
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Call Center Services for Food & Beverage Company

5.0 Aug 10, 2020

I was most impressed by their company culture and adaptability.
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Industry Experience

Helpware has demonstrated strong capabilities across various industries including Information Technology, Healthcare, Software, eCommerce, Consumer Products, and Financial Services. Clients commend their expertise in providing scalable customer support, technical troubleshooting, and marketing services. The overall sentiment reflects high satisfaction with their responsive communication, adaptability, and the quality of work. Industries like Healthcare and IT Services highlight significant improvements in operational efficiency and customer satisfaction, marking Helpware as a suitable partner for organizations seeking reliable and high-quality outsourcing solutions.
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Information technology Arts, entertainment & music Healthcare Software eCommerce Consumer Products Education IT Services Food & Beverages Nonprofit Media Advertising & marketing Business services Financial services Retail Other Industry Automotive

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Average Project Cost Breakdown

$50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

What Clients Have Said
Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.
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1 of 1 Baltimore-based review is 5 stars

$10,000 – $49,000 avg. project cost for Call Center Services services in Baltimore

Call Center Services project highlight

Call Center Services for Digital Government Partner
5.0 — Helpware provides call center services for a digital government partner. They offer resources to assist the public on phones and email by responding to inbound calls and reviewing applications. Read more
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Select VoiceCom

4.8 9 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Baltimore, MD

Services provided

30% Call Center Services

30% Customer Service Outsourcing

10% Back Office Outsourcing +3 services

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Sales Outsourcing

Select VoiceCom is a provider of Contact Center Services, specializing in customer support, telephonic support, and telemarketing services. Reviews indicate a strong cultural fit with clients, highlighted by impressive communication and project management skills. Notably, Select VoiceCom achieved a 35% increase in customer satisfaction and a 25% boost in sales conversions. Positive feedback predominates, with no significant areas for improvement highlighted by clients.

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0 of 1 reviews is 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 1 time in the past 6 months
In the last six months, client feedback for Select VoiceCom has been overwhelmingly positive. A Chief People Officer from a financial services company praised their well-organized and communicative team, noting responsiveness within 24 hours and a personalized approach. Clients appreciated their alignment in company values and culture fit. No areas for improvement were identified, indicating a high level of satisfaction with their services, particularly in sourcing and managing talent effectively.
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2 of 4 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Third-Party Management Company
4.5 — Select VoiceCom provides call center services for a third-party management company. The team handles customer calls and supports the client's internal call center. Read more
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United States (7) Australia (1)

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Super Locksmith Services

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Washington, DC

Services provided

30% Back Office Outsourcing

30% Business Consulting

25% Sales Outsourcing +1 service

15% Commercial Property Management

Super Locksmith Services, a Business Consulting company, is located in Washington, District of Columbia. The team specializes in Business Consulting and Back Office Outsourcing.
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Showcase IDX

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Cockeysville, MD

Services provided

20% CRM Consulting and SI

20% Email Marketing

20% Sales Outsourcing +2 services

20% Search Engine Optimization

20% Web Design

Showcase IDX is an Email Marketing company. They offer Email Marketing and Search Engine Optimization and were launched in 2002.
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Cockeysville, MD

11350 McCormick Rd Executive Plaza III, Suite 200
Cockeysville, MD 21031
1

+1.800.478.0181

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Featured

What are Featured Providers?

HelpSquad

5.0 11 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Baltimore, MD

Services provided

30% Call Center Services

40% Back Office Outsourcing

30% Customer Service Outsourcing

HelpSquad is a provider of comprehensive Customer Support Services, specializing in Contact Center Services, including inbound and outbound call handling and chat support. Their reviews highlight exceptional communication, timely project management, and customized solutions, with 100% of reviewers noting their responsiveness and technical depth, and 86% emphasizing the company's cost-effectiveness and cultural alignment.

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Industry Experience

HelpSquad has demonstrated strong expertise across various industries, including Real Estate, Advertising & Marketing, Medical, Manufacturing, and Education. Clients noted exceptional communication and timely project delivery, leading to significant improvements in customer service efficiency, lead generation, and operational cost savings. Overall sentiment is positive, highlighting HelpSquad's adaptability and responsiveness, making them a suitable partner for businesses seeking comprehensive customer support solutions.
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Real estate Education Pharmaceuticals Advertising & marketing Medical Consumer Products Manufacturing Business services Software Supply Chain, Logistics, and Transport Healthcare

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More responsive than most other service providers

HelpSquad is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Hatboro, Pennsylvania (3) New Orleans, Louisiana (1) Rochester, Minnesota (1) San Diego, California (1) Lexington, Kentucky (1) Oak Brook, Illinois (1) Lawrenceville, New Jersey (1) Quakertown, Pennsylvania (1) Souderton, Pennsylvania (1)

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six eleven global services

4.8 10 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Baltimore, MD

Services provided

40% Call Center Services

30% Back Office Outsourcing

30% Customer Service Outsourcing

Six Eleven Global Services is a customer support services provider specializing in call handling and customer service operations. The company has garnered positive feedback, with reviewers highlighting their exceptional responsiveness and alignment with company values. A significant 100% of reviewers commend their swift one-hour response times and the cultural fit, without any noted areas for improvement.

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Reviews mention Flexible
Clients have consistently highlighted the flexibility of Six Eleven Global Services as a key strength. One senior manager noted their 'good quality/price ratio and flexibility' as deciding factors for selection. Additionally, they were praised for their 'mindset of quality' and willingness to improve processes. Overall, the sentiment around flexibility is highly positive, with clients appreciating their adaptability to meet specific service needs.

Customer Service BPO for Remote Monitoring Company

5.0 Feb 13, 2023

They're distinguished by flexibility, concern to improve the processes, and mindset of quality.
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1 of 1 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for E-Commerce Company
5.0 — Six eleven global services provides call center services to help an e-commerce company communicate with their customers. The vendor's team asks the end customers about their product experience. Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (2) $200,000 to $999,999 (2) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally express satisfaction with the cost-effectiveness and value for money provided by Six Eleven Global Services. Feedback highlights that their pricing aligns with client budgets while delivering high-quality services. One client noted, 'Pricing fits our budget; good value for cost,' while another emphasized, 'They provide excellent support' and maintain project accuracy over 95%. Overall, the sentiment reflects that clients perceive Six Eleven as a reliable partner that balances quality and affordability.
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More responsive than most other service providers

six eleven global services is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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A-SALES AB

4.9 62 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Baltimore, MD

Services provided

10% Call Center Services

80% Sales Outsourcing

10% Email Marketing

A-SALES AB specializes in outbound sales and lead generation services. With a strong emphasis on creating tailored outreach campaigns, the company consistently delivers measurable results, averaging 10-22 qualified meetings per month for various clients. Client feedback is overwhelmingly positive, with 100% of reviewers highlighting A-SALES AB's precision targeting and reliable project management, while none reported areas for significant improvement.

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Reviews mention Exceptional results
Clients consistently commend A-SALES AB for delivering exceptional results, particularly in lead generation and appointment setting. One client noted the scheduling of over 20 high-quality meetings within the first 60 days, exceeding expectations. Another highlighted a steady flow of 20+ qualified sales appointments each month. Both clients praised the company's proactive communication, responsiveness, and innovative approach, underscoring a strong alignment with their business goals and a commitment to excellence.

Sales Appointment Setting for Optimization Strategy Company

5.0 Jun 24, 2024

Setting up meetings with "whale brands". Brands we didn't think were approachable before. A-SALES went ahead and scheduled 20+ high quality meetings within the first 60 days, surpassing our expectations.
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Lead Generation Services for IT Company

5.0 Apr 2, 2024

They have set up great conversations with the Ideal Customer Profile we identified which has progressed into solid business opportunities. Never missed a beat, they delivered results punctually, but it was their responsiveness that solidified our partnership. Few can match the agility and flexibility that they brought to the table.
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Lead Generation Services for Software Company

5.0 Nov 22, 2025

We saw a steady increase in outbound performance, with A-Sales booking roughly 10–14 qualified meetings per month on average and maintaining a consistent cadence. Their outreach helped us break into three new European markets and start conversations with decision makers across several new industries and job roles we had not previously accessed.
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8 of 9 reviews are 5 stars

6 new reviews for Call Center Services services

Less than $10,000 avg. project cost

Reviewed 9 times in the past 6 months
Recent reviews of A-SALES AB reflect a generally positive sentiment, highlighting their structured project management and effective lead generation strategies. Clients reported generating an average of 15-22 qualified meetings per month, with tailored outreach that resonated with target audiences. Notably, one client praised their ability to adapt outreach for a niche market. However, there was a significant negative review citing poor quality work and unprofessionalism, indicating inconsistency in service delivery.
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16 of 16 Call Center Services reviews are 5 stars

13 new reviews for Call Center Services in past 6 months

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Sales, Email Mktg & Call Center Services for BPO Company
5.0 — A-SALES AB provided sales outsourcing services for a BPO company. The team developed a persona and messaging and outreach sequences, and managed multichannel campaigns through cold emails and calls. Read more
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Average Project Cost Breakdown

Less than $10,000 (19) $10,000 to $49,000 (13)

What Clients Have Said
The feedback regarding A-SALES AB's pricing indicates a consistent sentiment of good value for money. Many clients noted that the company's services fit their budgets while delivering impressive results, such as generating a steady stream of qualified meetings. One client highlighted, 'Pricing fit our budget' and 'Good value for cost,' while another mentioned, 'They delivered all promises and were always responsive.' However, a few reviews expressed concerns about the quality of service, suggesting that client experiences may vary, especially regarding the effectiveness of communication and project management.
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Locksmith & Key Store

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Gaithersburg, MD

Services provided

30% Back Office Outsourcing

30% Business Consulting

25% Sales Outsourcing +1 service

15% Commercial Property Management

Locksmith & Key Store, a Business Consulting company, was established in 1982. The firm offers Business Consulting and Back Office Outsourcing.
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Civility Management Solutions

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Greenbelt, MD

Services provided

50% Call Center Services

25% Business Consulting

25% Finance & Accounting Outsourcing (FAO)

Civility Management Solutions, an answering service company, is in Greenbelt, Maryland. Founded in 2012, the team specializes in Call Center Services and Finance & Accounting Outsourcing (FAO).
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Tech Support Done Right

Not yet reviewed

$1,000+

$50 - $99 / hr

2 - 9

Finksburg, MD

Services provided

20% Call Center Services

25% IT Managed Services

20% Cybersecurity +2 services

20% IT Strategy Consulting

15% Business Consulting

Tech Support Done Right is an IT managed services company launched in 2018. The small team offers IT managed services and IT strategy consulting.
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Amber Locksmith Store

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Washington, DC

Services provided

30% Back Office Outsourcing

30% Business Consulting

25% Sales Outsourcing +1 service

15% Commercial Property Management

Amber Locksmith Store is a Business Consulting company. The agency is located in Washington, District of Columbia. Their team provides Business Consulting and Back Office Outsourcing.
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Lock Safe Services

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Germantown, MD

Services provided

30% Back Office Outsourcing

30% Business Consulting

25% Sales Outsourcing +1 service

15% Commercial Property Management

Lock Safe Services, a Business Consulting company, focuses on Business Consulting and Back Office Outsourcing. The agency is in Germantown, Maryland.
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Featured

What are Featured Providers?

Assistring LLC

5.0 15 reviews
Verified

$1,000+

< $25 / hr

50 - 249

Serves Baltimore, MD

Services provided

40% Call Center Services

45% Customer Service Outsourcing

15% Back Office Outsourcing

Assistring LLC is a company that specializes in Contact Center Services, offering Inbound Call Center and Customer Support Services. Across numerous reviews, they are praised for their effective call handling, operational reliability, and ability to enhance customer satisfaction. Approximately 85% of reviewers commend their project management skills and strategic approach, indicating a consistent track record of exceeding client expectations and improving customer service metrics.

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Industry Experience

Assistring LLC has demonstrated expertise across diverse industries, including Real Estate, Utilities, Retail, Insurance, and Hospitality. Feedback highlights strong project management, effective communication, and significant improvements in customer satisfaction and operational efficiency. Clients in Retail note substantial increases in sales and customer loyalty, while those in Utilities and Insurance highlight enhanced service delivery and responsiveness. Overall, Assistring LLC is particularly well-suited for businesses seeking to elevate customer service operations and improve customer engagement.
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Retail Real estate Utilities Insurance Hospitality & leisure Consumer products & services

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Average Project Cost Breakdown

$10,000 to $49,000 (11)

What Clients Have Said
Clients consistently highlight Assistring LLC's competitive pricing as a key factor in their selection, noting that it aligns well with their budgets while providing excellent value for money. For instance, a Director of Operations stated that the pricing 'fit our budget' and offered 'good value for cost,' leading to improved customer satisfaction and operational efficiency. Overall, sentiment across reviews is overwhelmingly positive, with many clients expressing satisfaction with the cost-effectiveness relative to the quality of service received.
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United States (6) England (4) Poland (1)

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Zaphyre

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Fairfax, VA

Services provided

35% Sales Outsourcing

20% Email Marketing

15% Business Consulting +2 services

15% Content Writing Services

15% Market Research

Sales Outsourcing company Zaphyre offers Sales Outsourcing and Email Marketing. They are headquartered in Fairfax, Virginia.
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Gold Locksmith Store

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Bethesda, MD

Services provided

30% Back Office Outsourcing

30% Business Consulting

25% Sales Outsourcing +1 service

15% Commercial Property Management

Gold Locksmith Store, a Business Consulting company, was established in 1989. The company offers Business Consulting and Back Office Outsourcing.
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City Locksmith Store

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Hillcrest Heights, MD

Services provided

20% Back Office Outsourcing

20% Building Security Services

20% Business Consulting +2 services

20% Commercial Property Management

20% Sales Outsourcing

City Locksmith Store is a Business Consulting company founded in 1985. Their team focuses on Business Consulting and Back Office Outsourcing.
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Exclusive Locksmith Service

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Washington, DC

Services provided

30% Back Office Outsourcing

30% Business Consulting

25% Sales Outsourcing +1 service

15% Commercial Property Management

Exclusive Locksmith Service is a Business Consulting company founded in 1976. Their team provides Business Consulting and Back Office Outsourcing.
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Summit Marketing Group

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Germantown, MD

Services provided

20% Content Marketing

20% Email Marketing

20% Sales Outsourcing +2 services

20% Social Media Marketing

20% Web Design

Located in Germantown, Maryland and Germantown, Maryland, Summit Marketing Group is a social media marketing firm. They specialize in Social Media Marketing and Content Marketing.
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Red2Black Group

5.0 5 reviews

$5,000+

$150 - $199 / hr

2 - 9

Fairfax Station, VA

Services provided

70% Sales Outsourcing

20% Corporate Training & Coaching

10% Business Consulting

Red2Black Group is a consultancy specializing in sales process development and enablement, particularly in integrating CRM systems and training sales teams. They have consistently received positive feedback, with reviewers highlighting their expertise in sales processes, project management, and personalized approach. Approximately 80% of clients noted significant sales improvements, while their responsiveness and professionalism were frequently lauded across reviews.

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Reviews mention Receptive
Clients consistently commend Red2Black Group for their receptive approach, highlighting their excellent listening skills and willingness to delve into specific project details. One client noted their 'professional, honest, and efficient' demeanor, while another emphasized their ability to foster collaboration among team members. The overall sentiment reflects high satisfaction, with clients appreciating the team's genuine interest in their success and effective follow-ups, contributing to positive project outcomes.

Advertising & Marketing for Cloud Solutions Company

5.0 Mar 6, 2022

The willingness to listen and dig deep into the "on the street, and on the call" processes and details was impressive. They were professional, honest, and efficient.
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BPO for Healthcare Management Company

5.0 Mar 1, 2022

Working with them was great because they were approachable, excellent listeners, and provided good follow-ups even after completing the project. Pat also seemed like he was genuinely interested in the success of our project, which made a big difference.
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Industry Experience

Red2Black Group has demonstrated expertise across multiple industries, including Transportation, IT Services, Healthcare, Consulting, and Media. In Transportation, they streamlined sales processes, enhancing logistics and CRM integration, resulting in increased market share. The IT Services sector saw over 50% growth in sales presentations through efficient analytics. In Healthcare, they improved sales closure rates and aligned cross-department objectives. Their consulting work in the energy sector resulted in a 50% increase in sales. Overall, feedback highlights their strong project management, adaptability, and effective training capabilities.
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Transportation IT Services Healthcare Consulting Media

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Average Project Cost Breakdown

$200,000 to $999,999 (2) Less than $10,000 (1) $10,000 to $49,000 (1)

What Clients Have Said
Clients have praised Red2Black Group for delivering significant value relative to their costs, with investments ranging from $25,000 to $220,000. Feedback highlights their efficiency and expertise in improving sales processes, resulting in substantial revenue increases, such as a 50% rise in sales presentations. Clients appreciated their responsiveness and ability to manage expectations, indicating a strong return on investment. Overall, the sentiment reflects satisfaction with the company's pricing and perceived value, with suggestions for minor improvements in proposal timeliness.
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Review Rating from Clients

5.0/5.0

Quality

5.0

Schedule

5.0

Cost

5.0

Willing to Refer

5.0

Reviewers from Tysons and McLean, Virginia, highlight Red2Black Group's proficiency in sales strategy, team integration, and process optimization. Their work led to significant revenue growth and improved pipeline management, with a focus on personalized, professional support for government and defense sector clients.
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Matrix MSP

Not yet reviewed

$1,000+

$100 - $149 / hr

10 - 49

Washington, DC

Services provided

10% Call Center Services

10% BI & Big Data Consulting & SI

10% Cloud Consulting & SI +7 services

10% Cybersecurity

10% ERP Consulting and SI

10% IT Managed Services

10% IT Staff Augmentation

10% IT Strategy Consulting

10% Other IT Consulting and SI

10% Unified Communications Consulting & SI

Matrix MSP is a small Alexandria, Virginia-based IT strategy consulting company. The team specializes in IT strategy consulting and BI & big data consulting & SI.
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Washington, DC

1775 Eye Street, Suite 1150
Washington, DC 20006
10 - 15

202 996 8100

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Statcall

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Washington, DC

Services provided

100% Call Center Services

Statcall is a small Washington, District of Columbia-based telephone answering service. Their services include Call Center Services.
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Metro Locksmith Services

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Arlington, VA

Services provided

30% Back Office Outsourcing

30% Business Consulting

25% Sales Outsourcing +1 service

15% Commercial Property Management

Founded in 1996, Metro Locksmith Services is a small Business Consulting company. Their services include Business Consulting and Back Office Outsourcing.
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Lock & Key Shop

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Alexandria, VA

Services provided

30% Back Office Outsourcing

30% Business Consulting

25% Sales Outsourcing +1 service

15% Commercial Property Management

Lock & Key Shop, a Business Consulting company, specializes in Business Consulting and Back Office Outsourcing. The company is headquartered in Alexandria, Virginia.
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NIB

Not yet reviewed

$1,000+

Undisclosed

10 - 49

Alexandria, VA

Services provided

20% Call Center Services

20% Branding

20% Conversion Optimization +2 services

20% Cybersecurity

20% Web Development

NIB, a branding agency, was established in 1938. They focuses on Branding and Conversion Optimization.
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Polymath Marketing

Not yet reviewed

Undisclosed

Undisclosed

Freelancer

Baltimore, MD

Services provided

20% Branding

20% Conversion Optimization

20% Email Marketing +2 services

20% Sales Outsourcing

20% Social Media Marketing

Polymath Marketing is a Baltimore, Maryland-based branding agency. They specialize in Branding and Social Media Marketing.
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GoVivace Inc

5.0 1 review

$1,000+

$25 - $49 / hr

10 - 49

McLean, VA

Services provided

10% Call Center Services

35% AI Consulting

35% AI Development +2 services

10% Customer Service Outsourcing

10% Transcription

GoVivace Inc specializes in Speech Analytics and Auto QA solutions for contact centers and BPOs. Reviewers commend the company for its reliable and efficient solutions, professional project management, and excellent support. However, some suggest that clearer progress updates could enhance the client experience.

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Formicidae

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Bethesda, MD

Services provided

20% Call Center Services

10% Back Office Outsourcing

10% Branding +6 services

10% CRM Consulting and SI

10% Content Marketing

10% Graphic Design

10% Pay Per Click

10% Search Engine Optimization

10% Social Media Marketing

Formicidae, an answering service company, was founded in 2015. The team specializes in Call Center Services and Branding and is headquartered in Bethesda, Maryland.
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Elite Locksmith Services

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Reston, VA

Services provided

30% Back Office Outsourcing

30% Business Consulting

25% Sales Outsourcing +1 service

15% Commercial Property Management

Elite Locksmith Services is a Business Consulting company. Their team is in Reston, Virginia. The agency focuses on Business Consulting and Back Office Outsourcing.
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VECRA, Inc.

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Lanham, MD

Services provided

20% Call Center Services

20% Recruiting

20% Staffing +4 services

10% AI Consulting

10% AI Development

10% Transcription

10% Translation

VECRA, Inc. Is a small Kilmarnock, Virginia-based call center company. The team specializes in Call Center Services and Staffing.
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Lanham, MD

BECO Office Park 4640 Forbes Boulevard, Suite 120B
Lanham, MD 20706
1

+1-240-331-5301

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City Locksmith Services

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Herndon, VA

Services provided

30% Back Office Outsourcing

30% Business Consulting

25% Sales Outsourcing +1 service

15% Commercial Property Management

City Locksmith Services is a Business Consulting company. Based in Herndon, Virginia, the firm specializes in Business Consulting and Back Office Outsourcing.
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3Links Technologies, Inc.

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Silver Spring, MD

Services provided

20% Call Center Services

20% Application Management & Support

20% IT Managed Services +4 services

10% Corporate Photography

10% Video Production

10% Web Design

10% Web Development

3Links Technologies, Inc. Is a small IT managed services company. They offer IT managed services and Application Management & Support and were founded in 1998.
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Cool & Associates LLC

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Westminster, MD

Services provided

10% Call Center Services

20% Marketing Strategy

10% Branding +7 services

10% Business Consulting

10% Corporate Training & Coaching

10% Event Marketing

10% Media Planning & Buying

10% Translation

7% Recruiting

3% Staffing

Marketing Strategy company Cool & Associates LLC is based in Westminster, Maryland. The team provides Marketing Strategy and Branding.
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Government Tactical Solutions LLC

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Vienna, VA

Services provided

20% Call Center Services

20% Business Consulting

20% Corporate Training & Coaching +3 services

20% Custom Software Development

10% BI & Big Data Consulting & SI

10% Cybersecurity

Based in Vienna, Virginia, Government Tactical Solutions LLC is a midsize software development firm. Their services include Custom Software Development and Call Center Services.
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Super Locksmith Services

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Herndon, VA

Services provided

20% Back Office Outsourcing

20% Building Security Services

20% Business Consulting +2 services

20% Commercial Property Management

20% Sales Outsourcing

Super Locksmith Services is a Business Consulting company. In Herndon, Virginia, the team specializes in Business Consulting and Back Office Outsourcing.
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Afef Ayed

4.8 2 reviews

$5,000+

$50 - $99 / hr

10 - 49

Dover, DE

Services provided

20% Conversion Optimization

20% Ecommerce Marketing

20% Pay Per Click +3 services

20% Sales Outsourcing

10% CRM Consulting and SI

10% Low/No Code Development

Afef Ayed is a digital marketing agency specializing in Google AdWords and tracking metrics. Based on their reviews, they deliver projects on time, demonstrate professionalism, and effectively increase sales while reducing conversion costs. The feedback is overwhelmingly positive, with no areas for improvement noted by clients.

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Industry Experience

Afef Ayed has demonstrated expertise in the healthcare industry, particularly in digital marketing, as evidenced by positive feedback from clients. Reviews highlight strengths in setting up Google AdWords and tracking metrics, resulting in increased sales and reduced conversion costs. The overall sentiment is highly favorable, with clients appreciating Afef's professionalism, clear communication, and timely project delivery. This provider may be an excellent fit for healthcare businesses seeking robust digital marketing solutions.
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Healthcare

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have expressed satisfaction with Afef Ayed's cost-effectiveness and value for money, noting significant increases in sales and decreased conversion costs. One CEO highlighted the company's professionalism and timely delivery, stating, 'Sales increased and cost of conversion decreased.' Overall, feedback indicates that the services provided are well worth the investment, with no reported areas for improvement regarding pricing.
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Dover, DE

1111B South Governors Avenue
Dover, DE 19904
2 - 5

+1 602-755-3406

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Father Son Locksmith Shop

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Fairfax, VA

Services provided

30% Back Office Outsourcing

30% Business Consulting

25% Sales Outsourcing +1 service

15% Commercial Property Management

Father Son Locksmith Shop, a Business Consulting company, is headquartered in Fairfax, Virginia. Founded in 1976, the team offers Business Consulting and Back Office Outsourcing.
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Epsilon Inc

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Arlington, VA

Services provided

25% Call Center Services

25% Cloud Consulting & SI

25% Cybersecurity +1 service

25% IT Managed Services

Epsilon Inc is a Weaverville, North Carolina-based cloud consulting & SI company. Their services include cloud consulting & SI and Cybersecurity.
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Arlington, VA

2231 Crystal Drive Ste. 205
Arlington, VA 22202
1

828-398-5400

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Digitally Prime

Not yet reviewed

$1,000+

$100 - $149 / hr

10 - 49

Fairfax, VA

Services provided

10% CRM Consulting and SI

10% Content Marketing

10% E-Commerce Development +7 services

10% Email Marketing

10% Mobile & App Marketing

10% Pay Per Click

10% Sales Outsourcing

10% Search Engine Optimization

10% Social Media Marketing

10% Web Development

Established in 2023, Digitally Prime is a small social media marketing company. Their services include Social Media Marketing and Content Marketing.
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Creatics Solutions

Not yet reviewed

$10,000+

< $25 / hr

50 - 249

Dover, DE

Services provided

100% Call Center Services

Creatics Solutions is an answering service located in Dover, Delaware. They offer Call Center Services and were established in 2019.
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Velan Healthcare Services

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Dover, DE

Services provided

40% Call Center Services

40% Back Office Outsourcing

20% Finance & Accounting Outsourcing (FAO)

Velan Healthcare Services is an answering service company. They offer Call Center Services and Back Office Outsourcing and are headquartered in Dover, Delaware.
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AV IT Business Solution Pvt. Ltd.

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Middletown, DE

Services provided

80% Sales Outsourcing

10% Email Marketing

10% Market Research

AV IT Business Solution Pvt. Ltd. Is a Middletown, Delaware-based Sales Outsourcing company. They specialize in Sales Outsourcing and Market Research and were founded in 2019.
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PerfectBPOSolutions

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Fairfax, VA

Services provided

30% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing +3 services

10% Advertising

10% Business Consulting

10% Marketing Strategy

Call center company PerfectBPOSolutions is in Fairfax, Virginia. Launched in 2021, the team provides Call Center Services and Back Office Outsourcing.
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NexcelSolutionsLLC

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Newark, DE

Services provided

20% Call Center Services

20% E-Commerce Development

20% Pay Per Click +2 services

20% Search Engine Optimization

20% Web Development

Located in Newark, Delaware, NexcelSolutionsLLC is a SEO services firm. Established in 2019, the team provides Search Engine Optimization and Pay Per Click.
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Cheryl Jefferson & Associates, LLC

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Fulton, MD

Services provided

10% Call Center Services

60% Accounting

20% Financial Consulting +1 service

10% Back Office Outsourcing

Founded in 2003, Cheryl Jefferson & Associates, LLC is a small Fulton, Maryland-based Accounting company. Their team specializes in Accounting and Financial Consulting.
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United Mass Tort Marketing

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Bethesda, MD

Services provided

20% Call Center Services

20% Direct Marketing

20% Media Planning & Buying +2 services

20% Pay Per Click

20% Social Media Marketing

Direct Marketing company United Mass Tort Marketing is based in Bethesda, Maryland. They specialize in Direct Marketing and Media Planning & Buying.
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TechNinja LLC

5.0 1 review

$25,000+

< $25 / hr

10 - 49

Wilmington, DE

Services provided

45% Recruiting

20% Recruitment Process Outsourcing

20% Staffing +1 service

15% Sales Outsourcing

TechNinja LLC is a customer service center specializing in sales and account management services, including telephonic support. Their engagement has led to significant cost savings and a fivefold increase in customer retention for clients. Feedback is overwhelmingly positive, highlighting their punctuality and eagerness to assist, with nearly nonexistent customer complaints.

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1 of 1 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Sales & Account Mgmt for Design & Printing Solutions Co
5.0 — TechNinja LLC provides sales and account management services for a design and printing solutions company. The team coordinates with customers to ensure that the end products meet their expectations. Read more
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Industry Experience

TechNinja LLC has demonstrated exceptional expertise in the Advertising and Marketing industry, particularly in B2B design and printing solutions. Clients have reported significant cost savings, improved customer experience, and enhanced service quality. The team is praised for their effective communication, timely project management, and alignment with client values. Overall, client sentiment is highly positive, indicating that TechNinja LLC is a strong fit for businesses seeking to optimize operations and enhance customer satisfaction in this sector.
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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have expressed positive sentiments regarding TechNinja LLC's pricing and overall value. One client noted that they chose the company due to its budget-friendly pricing and alignment with their values, stating they achieved nearly three times the cost savings. The engagement led to significant improvements, including lower error margins and enhanced customer retention. Overall, clients feel that the services provided are worth the investment, with no suggestions for improvement.
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Expansion Americas

Not yet reviewed

$1,000+

$150 - $199 / hr

10 - 49

Ashburn, VA

Services provided

30% Business Consulting

30% Market Research

20% Demand Generation Marketing +1 service

20% Sales Outsourcing

Expansion Americas, a Market Research company, is located in Bogotá, Colombia and Ashburn, Virginia. They provide Market Research and Business Consulting and were established in 2025.
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Ashburn, VA

45168 Waterpointe Terrace
Ashburn, VA 20147
2 - 5

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City Locksmith Store

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Leesburg, VA

Services provided

30% Back Office Outsourcing

30% Business Consulting

25% Sales Outsourcing +1 service

15% Commercial Property Management

City Locksmith Store is a Business Consulting company. Founded in 1977, their team offers Business Consulting and Back Office Outsourcing.
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99 Crews

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

Newark, DE

Services provided

40% Sales Outsourcing

25% Demand Generation Marketing

25% Email Marketing +1 service

10% Account-Based Marketing

99 Crews is a Sales Outsourcing company. Established in 2021, the company is based in Newark, Delaware. Their services include Sales Outsourcing and Demand Generation Marketing.
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NicSquared Solutions

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Bethesda, MD

Services provided

15% Call Center Services

50% Accounting

20% Cybersecurity +2 services

8% Recruiting

7% Staffing

NicSquared Solutions, a small Accounting company, is located in Bethesda, Maryland. The team offers Accounting and Cybersecurity.
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Truewave ITES

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Smyrna, DE

Services provided

70% Sales Outsourcing

20% Email Marketing

10% Pay Per Click

Sales Outsourcing company Truewave ITES is located in Smyrna, Delaware. They provide Sales Outsourcing and Email Marketing and were established in 2019.
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Communications Center of Pennsylvania

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Lancaster, PA

Services provided

100% Call Center Services

Communications Center of Pennsylvania is a small answering service in Lancaster, Pennsylvania. Their services include Call Center Services.
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Aurovia

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Newark, DE

Services provided

40% Call Center Services

20% AI Agents

20% Language Interpretation +1 service

20% Sales Outsourcing

Aurovia is a call center. They focus on Call Center Services and Sales Outsourcing and were founded in 2025.
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Avilamb

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Arlington, VA

Services provided

20% Call Center Services

20% AI Development

20% BI & Big Data Consulting & SI +2 services

20% CRM Consulting and SI

20% Cloud Consulting & SI

Established in 2006, Avilamb is a big data company. The agency offers BI & big data consulting & SI and cloud consulting & SI.
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Wexler Marketing

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Alexandria, VA

Services provided

20% CRM Consulting and SI

20% Sales Outsourcing

20% Search Engine Optimization +3 services

20% Video Production

10% Content Marketing

10% Content Writing Services

Wexler Marketing is a SEO agency. They were established in 2012 and offer Search Engine Optimization and Video Production.
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Worth Social, LTD

Not yet reviewed

Undisclosed

Undisclosed

Freelancer

Potomac, MD

Services provided

20% Content Marketing

20% Pay Per Click

20% Sales Outsourcing +2 services

20% Search Engine Optimization

20% Social Media Marketing

Worth Social, LTD is a social media marketing firm launched in 2013. Headquartered in Potomac, Maryland, the team specializes in Social Media Marketing and Content Marketing.
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