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Top Call Center Services & Voice Services in Baltimore

Ratings Updated: June 5, 2026
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2 Leaders 15 Contenders

151 Companies

Country: United States
State: Maryland
City: Baltimore

List of the Top Baltimore Call Center Companies & Voice Services

  • Featured

    What are Featured Providers?

    SalesRoads Logotype

    SalesRoads

    4.9 65 reviews
    Premier Verified
    $5,000+
    Undisclosed
    50 - 249
    Serves Baltimore, MD

    Services provided

    10% Call Center Services
    80% Sales Outsourcing
    10% Email Marketing

    SalesRoads is a call center service provider specializing in outbound call center and telemarketing services, emphasizing lead generation and sales growth. Their reviews highlight a strong ability to enhance leads and generate qualified prospects, with over 80% of feedback noting their efficiency and organizational skills. Clients appreciate their consistent project management and commitment to understanding client needs, while areas for improvement include initial onboarding processes.

    See all 65 projects

    Reviews mention Great team

    Clients consistently praise the team for their professionalism and effective communication. One client noted, 'Communication was fantastic. They didn’t miss any deadlines; the team was a well-oiled machine.' Another remarked on their 'fun, energetic team' that fosters collaboration. Overall, the sentiment is overwhelmingly positive, with clients highlighting the team's experience and ability to engage effectively, leading to impressive results and a strong partnership.
    • Lead Generation for Manufacturing Company
      5.0 Apr 21, 2021

      Overall, the team is great. They’re super responsive and are on top of everything.

      Read Full Review
    • Appointment Setting for Brand Services Company
      5.0 Oct 22, 2018

      They always had our best interests in mind and became part of our team.

      Read Full Review
    • Market Research & Call Services for Software Company
      5.0 Jan 14, 2020

      Making phone calls is really never a fun thing, but their team seems to really have fun with it. They bring a great attitude to the project and are always eager and excited about what they do.

      Read Full Review
    Read All Reviews

    Average Project Cost Breakdown

    $50,000 to $199,999 (24) $10,000 to $49,000 (17) $200,000 to $999,999 (6) Less than $10,000 (1)

    What Clients Have Said

    Clients consistently highlight SalesRoads' excellent value for money, often noting their cost-effectiveness compared to competitors. For instance, one client stated that they achieved a 100% ROI, while another mentioned substantial revenue growth attributed to SalesRoads' efforts. Many reviews emphasize the company's adaptability and responsiveness, with clients appreciating the quality of leads generated and the overall positive impact on their sales pipelines. Overall, the sentiment is highly favorable regarding the balance between cost and value delivered.
    Read All Reviews

    View projects from:

    United States (61) Canada (2) Austria (1) Spain (1)
    1 of 1 Baltimore-based review is 5 stars
    $200,000 – $999,999 avg. project cost for Call Center Services services in Baltimore

    Call Center Services project highlight

    Market Research & Call Center Services for Home Appraisal Co

    4.0 — SalesRoads provides market research and call center services for a home appraisal company. The team helps the client find agents, increase awareness, and do market research surveys for the client's Read more
    Read Similar Reviews
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    tracking image
    Hugo Inc. Logotype

    Hugo Inc.

    5.0 28 reviews
    Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Serves Baltimore, MD

    Services provided

    20% Call Center Services
    25% Customer Service Outsourcing
    15% Back Office Outsourcing +4 services
    10% Content Moderation Services
    10% Data Annotation Services
    10% Finance & Accounting Outsourcing (FAO)
    10% Sales Outsourcing

    Hugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.

    See all 28 projects

    Reviews mention Exceeds expectations

    Clients express high satisfaction with Hugo's services, often noting that their expectations were exceeded. One client highlighted a 30% increase in website traffic and a 25% rise in qualified leads, attributing these successes to Hugo's effective strategies. Another client praised their exceptional multilingual support and timely delivery, stating that Hugo's commitment to understanding company culture significantly enhanced collaboration. Overall, clients commend Hugo for their professionalism, adaptability, and impactful contributions to their business objectives.
    • Digital Marketing, SMM & SEO for Software Solutions Company
      5.0 Dec 8, 2023

      Hugo's project management was exemplary throughout our engagement. They consistently delivered project milestones on time, demonstrating a strong commitment to timelines and deadlines. Their proactive approach to communication and responsiveness to our needs played a crucial role in the project's success. In instances where adjustments were needed, Hugo's team displayed flexibility and a solutions-oriented mindset, ensuring that our specific requirements were not only met but often exceeded.

      Read Full Review
    • Multilingual Customer Support for Beverage Company
      5.0 Aug 22, 2023

      I'm delighted to share my exceptional experience working with Hugo, our trusted outsourcing partner. Their commitment to delivering items on time has been truly remarkable. Hugo seamlessly adapted to our needs, ensuring every delivery was punctual and hassle-free. It's been a pleasure collaborating with a team that not only met our expectations but consistently exceeded them. Hugo's exceptional service, adaptability, and reliability make them an outstanding partner.

      Read Full Review
    Read All Reviews
    3 of 3 Call Center Services reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Back Office Outsourcing for E-Commerce Co

    5.0 — Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted Read more
    Read 3 Reviews

    Average Project Cost Breakdown

    $50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

    What Clients Have Said

    Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
    Read All Reviews

    View projects from:

    United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)
    View Profile Visit Website
    Helpware CX Logotype

    Helpware CX

    4.8 47 reviews
    Premier Verified
    $5,000+
    < $25 / hr
    1,000 - 9,999
    Serves Baltimore, MD

    Services provided

    20% Call Center Services
    50% Customer Service Outsourcing
    10% Back Office Outsourcing +2 services
    10% Content Moderation Services
    10% Data Annotation Services

    Helpware is a specialized provider of customer care services, offering expertise in both inbound and outbound call center operations. The company consistently receives high praise for its ability to customize solutions, leading to seamless integration with clients' needs. Approximately 80% of reviewers highlight Helpware's proactive approach and strong project management skills, while 90% emphasize its cultural and operational alignment with client goals, reflecting an overall positive reception.

    See all 47 projects
    0 of 1 reviews is 5 stars
    Unknown avg. project cost

    Reviewed 1 time in the past 6 months

    Recent client feedback highlights Helpware CX's effectiveness in customer research and marketing, resulting in the acquisition of six new customers. Clients commend the team's impressive speed and efficient project management, facilitated through seamless communication. The positive sentiment is reinforced by a client's satisfaction with the value provided relative to cost, with no suggested areas for improvement. Overall, Helpware CX is viewed as a reliable partner for marketing initiatives.
    Read 1 Recent Review

    Average Project Cost Breakdown

    $50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

    What Clients Have Said

    Client feedback regarding Helpware's cost and value for money is overwhelmingly positive. Many clients highlighted that Helpware's pricing fits their budget while providing excellent service quality. For instance, one CEO noted that Helpware offered 'good value for cost,' and another emphasized that Helpware's 'affordable' services contributed significantly to their operational efficiency. Overall, clients appreciate the balance of competitive pricing and high-quality deliverables, reinforcing Helpware's reputation as a cost-effective partner.
    Read All Reviews

    More responsive than most other service providers

    Helpware CX is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch
    1 of 1 Baltimore-based review is 5 stars
    $10,000 – $49,000 avg. project cost for Call Center Services services in Baltimore

    Call Center Services project highlight

    Call Center Services for Digital Government Partner

    5.0 — Helpware provides call center services for a digital government partner. They offer resources to assist the public on phones and email by responding to inbound calls and reviewing applications. Read more
    Read Similar Reviews
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    Select VoiceCom Logotype

    Select VoiceCom

    4.8 9 reviews
    Premier Verified
    $5,000+
    < $25 / hr
    1,000 - 9,999
    Serves Baltimore, MD

    Services provided

    30% Call Center Services
    30% Customer Service Outsourcing
    10% Back Office Outsourcing +3 services
    10% Finance & Accounting Outsourcing (FAO)
    10% IT Staff Augmentation
    10% Sales Outsourcing

    Select VoiceCom is a provider of Contact Center Services, specializing in customer support, telephonic support, and telemarketing services. Reviews indicate a strong cultural fit with clients, highlighted by impressive communication and project management skills. Notably, Select VoiceCom achieved a 35% increase in customer satisfaction and a 25% boost in sales conversions. Positive feedback predominates, with no significant areas for improvement highlighted by clients.

    See all 9 projects
    2 of 4 Call Center Services reviews are 5 stars
    $200,000 – $999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Third-Party Management Company

    4.5 — Select VoiceCom provides call center services for a third-party management company. The team handles customer calls and supports the client's internal call center. Read more
    Read 4 Reviews

    Industry Experience

    Select VoiceCom exhibits strong capabilities across various industries, including Media, Business Services, Advertising & Marketing, Pharmaceuticals, Financial Services, and Legal. Clients commend their reliability, project management, and the ability to deliver measurable results, such as increased sales and improved customer service. Overall, feedback suggests a positive sentiment, particularly in the Financial Services and Legal sectors, where their attention to quality and client needs is highlighted as a key strength.

    Read All Reviews

    Select Industry to see insights

    Media Business services Advertising & marketing Pharmaceuticals Other industries Legal Financial services

    Average Project Cost Breakdown

    $10,000 to $49,000 (2) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients express a strong sentiment regarding Select VoiceCom's cost-effectiveness and value for money, often highlighting it as a key reason for their selection. One client noted it offered 'good value for cost,' and another mentioned the 'high ratings' and 'great culture fit' that justified their investment. Overall, feedback indicates that Select VoiceCom consistently delivers results that exceed expectations, making them a reliable partner for various business needs.
    Read All Reviews
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  • ideonovoIT Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Ashburn, VA

    Services provided

    20% BI & Big Data Consulting & SI
    20% Search Engine Optimization
    15% Ecommerce Marketing +3 services
    15% Marketing Strategy
    15% Sales Outsourcing
    15% Social Media Marketing

    IdeonovoIT is a SEO services firm. They are based in Satkhira, Bangladesh and Ashburn, Virginia and have small team. They focus on Search Engine Optimization and BI & big data consulting & SI.

    Read more

    Ashburn, VA

    20547 Waverly Ct,
    Ashburn, VA 20147

    See All Locations (2)
    View Profile

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1 RemSource
2 Remote IT Solutions

List of the Top 2 Baltimore Call Center Companies & Voice Services

  1. RemSource Logotype

    RemSource

    $1,000+
    < $25 / hr
    10 - 49
    Baltimore, MD

    Ability to deliver

    28.3/40.0
    15.2/20 Reviews
    4.6/10 Clients & Experience
    8.6/10 Market Presence

    Service focus

    10% Call Center Services
    90% Other
    View Profile Visit Website
  2. Remote IT Solutions Logotype

    Remote IT Solutions

    $1,000+
    $100 - $149 / hr
    2 - 9
    Baltimore, MD

    Ability to deliver

    18.3/40.0
    13/20 Reviews
    0.7/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    10% Call Center Services
    90% Other
    View Profile Visit Website
  3. Gibbs Marketing LLC Logotype

    Gibbs Marketing LLC

    $1,000+
    $25 - $49 / hr
    10 - 49
    Millersville, MD

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    40% Call Center Services
    28% Sales Outsourcing
    32% Other
    View Profile Visit Website
  4. Telerep Logotype

    Telerep

    Undisclosed
    Undisclosed
    2 - 9
    Glen Burnie, MD

    Ability to deliver

    5.9/40.0
    0/20 Reviews
    0.6/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    56% Call Center Services
    44% Other
    View Profile Visit Website
  5. Global Virtual Support Logotype

    Global Virtual Support

    Undisclosed
    Undisclosed
    10 - 49
    Baltimore, MD

    Ability to deliver

    5.3/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    35% Call Center Services
    65% Other
    View Profile Visit Website
  6. Airport Sedan, Shuttle and Limo Service Logotype

    Airport Sedan, Shuttle and Limo Service

    Undisclosed
    < $25 / hr
    2 - 9
    Glen Burnie, MD

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    50% Sales Outsourcing
    50% Other
    View Profile Visit Website
  7. HiLivePro (Officense) Logotype

    HiLivePro (Officense)

    $1,000+
    $25 - $49 / hr
    2 - 9
    Baltimore, MD

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    45% Call Center Services
    55% Other
    View Profile Visit Website
  8. Observation Baltimore Logotype

    Observation Baltimore

    Undisclosed
    Undisclosed
    2 - 9
    Baltimore, MD

    Ability to deliver

    5.5/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.5/10 Market Presence

    Service focus

    35% Call Center Services
    65% Other
    View Profile Visit Website
  9. VirtuAssistPlus Logotype

    VirtuAssistPlus

    $1,000+
    < $25 / hr
    50 - 249
    Towson, MD

    Ability to deliver

    5.3/40.0
    0/20 Reviews
    1.4/10 Clients & Experience
    4/10 Market Presence

    Service focus

    15% Call Center Services
    10% Sales Outsourcing
    75% Other
    View Profile Visit Website
  10. A Personal Answering Service Logotype

    A Personal Answering Service

    $1,000+
    $25 - $49 / hr
    2 - 9
    Baltimore, MD

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    70% Call Center Services
    30% Other
    View Profile Visit Website
  11. Caring One Logotype

    Caring One

    $1,000+
    $25 - $49 / hr
    2 - 9
    Towson, MD

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    70% Call Center Services
    20% Sales Outsourcing
    10% Other
    View Profile Visit Website
  12. Father Son Locksmith Store Logotype

    Father Son Locksmith Store

    Undisclosed
    Undisclosed
    10 - 49
    Baltimore, MD

    Ability to deliver

    5.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    25% Sales Outsourcing
    75% Other
    View Profile Visit Website
  13. Liberty Locksmith Store Logotype

    Liberty Locksmith Store

    Undisclosed
    Undisclosed
    10 - 49
    Essex, MD

    Ability to deliver

    5.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    25% Sales Outsourcing
    75% Other
    View Profile Visit Website
  14. Estate Locksmith Store Logotype

    Estate Locksmith Store

    Undisclosed
    Undisclosed
    10 - 49
    Baltimore, MD

    Ability to deliver

    5.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    25% Sales Outsourcing
    75% Other
    View Profile Visit Website
  15. Locksmith & Key Store Logotype

    Locksmith & Key Store

    Undisclosed
    Undisclosed
    10 - 49
    Baltimore, MD

    Ability to deliver

    5.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    25% Sales Outsourcing
    75% Other
    View Profile Visit Website
  16. Car's Cash For Junk Clunkers Logotype

    Car's Cash For Junk Clunkers

    Undisclosed
    Undisclosed
    10 - 49
    Perry Hall, MD

    Ability to deliver

    4.9/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    25% Call Center Services
    75% Other
    View Profile Visit Website
  17. Baldwin Locksmith Store Logotype

    Baldwin Locksmith Store

    Undisclosed
    Undisclosed
    10 - 49
    Perry Hall, MD

    Ability to deliver

    4.9/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    25% Sales Outsourcing
    75% Other
    View Profile Visit Website

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Specialties

Virtual Receptionist Outbound Inbound Appointment Setting Telemarketing Lead Generation Appointment Setting Sales Outsourcing Third Party Verification Answering Services

Nearby Locations

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