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Home Call Centers United States Maryland Baltimore

Top Call Center Services & Voice Services in Baltimore

Ratings Updated: August 4, 2026
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152 Companies

Country: United States
State: Maryland
City: Baltimore

List of the Top Baltimore Call Center Companies & Voice Services

  • Featured

    What are Featured Providers?

    ROI CX Solutions Logotype

    ROI CX Solutions

    4.8 4 reviews
    Premier Verified
    $50,000+
    Undisclosed
    1,000 - 9,999
    Serves Baltimore, MD

    Services provided

    20% Call Center Services
    20% Back Office Outsourcing
    20% Customer Service Outsourcing +4 services
    15% Finance & Accounting Outsourcing (FAO)
    10% Content Moderation Services
    10% Data Annotation Services
    5% HR Outsourcing

    ROI CX Solutions is a company specializing in Contact Center Services, including Customer Support Services, Inbound and Outbound Call Centers, and Telephonic Support. Reviews highlight their flexibility, efficiency, and proactive communication, with 100% of reviewers noting improvements in customer satisfaction and operational efficiency. While minor initial setbacks were mentioned, 75% of reviewers commend their adaptability and professionalism.

    See all 4 projects

    Reviews mention Creative

    Clients have expressed strong satisfaction with ROI CX Solutions' creative approach to enhancing user experience. One review highlighted their ability to adapt seamlessly to evolving support needs and collaborate creatively, showcasing their commitment to customer care. Additionally, the company demonstrated flexibility in managing the complexities of their tech stack. Overall, the sentiment is positive, emphasizing the effectiveness of their creative strategies in achieving operational improvements and customer satisfaction.
    • Call Center Services for Software Dev Company
      4.5 Feb 25, 2026

      ROI CX Solutions has flexible adjustments to our tech stack learning curve and system navigation. They maintain consistent communication, adapt seamlessly to our support needs, and collaborate creatively to elevate the overall user experience — their care and support shine through clearly.

      Read Full Review
    Read All Reviews

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently commend ROI CX Solutions for offering competitive pricing and significant value for money. A DocMJ executive noted that their pricing fit the budget while delivering good value, resulting in improved call performance and operational efficiency. Similarly, feedback from a hospitality director highlighted that ROI CX Solutions' pricing aligned with their budget and provided excellent value, contributing to lower costs and increased flexibility. Overall, client sentiment reflects satisfaction with the cost-effectiveness of their services.
    Read All Reviews

    More responsive than most other service providers

    ROI CX Solutions is responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    View projects from:

    Austin, Texas (1) Dallas, Texas (1) Shiner, United States (1)
    View Profile Visit Website
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    Hugo Inc. Logotype

    Hugo Inc.

    5.0 28 reviews
    Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Serves Baltimore, MD

    Services provided

    20% Call Center Services
    25% Customer Service Outsourcing
    15% Back Office Outsourcing +4 services
    10% Content Moderation Services
    10% Data Annotation Services
    10% Finance & Accounting Outsourcing (FAO)
    10% Sales Outsourcing

    Hugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.

    See all 28 projects

    Reviews mention Proactive

    Hugo Inc. received positive feedback regarding their proactive approach across multiple projects. Clients highlighted their ability to swiftly adapt to needs and enhance customer satisfaction, exemplified by a 17% decrease in churn through proactive success management. One client noted Hugo's team's eagerness to excel and consistently go above and beyond expectations. Their commitment to proactive communication and solutions-oriented mindset has established them as a valuable partner, with clients appreciating their flexibility and responsiveness.
    • Customer Support for Marketing & Advertising Company
      5.0 Aug 28, 2023

      Very enthusiastic people who are very proactive and keen to always help. This proactive attitude was evident throughout our collaboration, ensuring that our needs were met promptly and efficiently. Their dedication to maintaining open lines of communication facilitated a seamless working relationship.

      Read Full Review
    • Content Mktg & Call Center Services for Cashback Gaming Co
      5.0 Aug 23, 2023

      Ongoing Enhancement: Their proactive approach continuously improves workflows for optimal results. This proactive stance was instrumental in driving project efficiency and creating capacity. By anticipating potential challenges and addressing them in advance, Hugo ensured a smooth progression of our project.

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    • Staff Aug & Content Moderation for Blockchain Technology Co
      5.0 Aug 23, 2023

      Most impressive was their eagerness to excel – consistently going above and beyond expectations and coming up with ways to improve. Their proactive mindset was evident in the suggestions they provided over time, which set them apart from previous outsourcing partners. This approach not only enhanced project outcomes but also fostered a strong collaborative spirit.

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    • CX Outsourcing for Financial Services Firm
      5.0 Apr 25, 2025

      Hugo transformed our global operations with impressive results: Reduced partner integration time from 3 weeks to 1 week. Established support coverage across 8 languages serving 3 new global markets. Improved customer Net Promoter Score from 52 to 78. Decreased customer churn by 17% through proactive success management. Hugo's project management has been great! They moved from contract signing to pilot launch in 1 week, demonstrating remarkable efficiency. Our communication flows seamlessly through Slack with weekly calibration calls keeping everything on track. Their reporting provides clear, actionable insights, and the team's agility allows them to quickly adapt to our evolving needs.

      Read Full Review
    • Digital Marketing, SMM & SEO for Software Solutions Company
      5.0 Dec 8, 2023

      Hugo's project management was exemplary throughout our engagement. They consistently delivered project milestones on time, demonstrating a strong commitment to timelines and deadlines. Their proactive approach to communication and responsiveness to our needs played a crucial role in the project's success. Regular updates and clear channels of communication were established, allowing for transparent progress tracking and immediate issue resolution.

      Read Full Review
    Read All Reviews
    3 of 3 Call Center Services reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Automotive Company

    5.0 — Hugo manages all incoming communications across multiple channels, including email, chat, and WhatsApp. The team works to expand call center operations for outbound calls and improve reach. Read more
    Read 3 Reviews

    Industry Experience

    Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.

    Read All Reviews

    Select Industry to see insights

    Media Information technology Financial services eCommerce Automotive Food & Beverages Software Environmental Services Advertising & marketing Gaming

    Average Project Cost Breakdown

    $50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

    What Clients Have Said

    Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.
    Read All Reviews
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    Helpware CX Logotype

    Helpware CX

    4.8 47 reviews
    Premier Verified
    $5,000+
    < $25 / hr
    1,000 - 9,999
    Serves Baltimore, MD

    Services provided

    20% Call Center Services
    50% Customer Service Outsourcing
    10% Back Office Outsourcing +2 services
    10% Content Moderation Services
    10% Data Annotation Services

    Helpware CX is a company specializing in Contact Center Services, providing comprehensive customer support solutions across various industries, including e-commerce, software, and government programs. Reviews highlight an impressive 100% satisfaction with their adaptability and ability to scale services efficiently. Notably, 83% of reviewers commend Helpware's exceptional customer service and responsive project management.

    See all 47 projects

    Reviews mention Proactive

    Helpware has received overwhelmingly positive feedback regarding their proactive approach in client engagements. Clients praised Helpware for their consistent and clear communication, exemplified by one client noting their 'proactive and collaborative' communication style. Another client highlighted their 'enthusiastic and proactive approach' to identifying issues and opportunities for improvement. Overall, clients appreciate Helpware's commitment to anticipating needs and addressing challenges before they escalate, reinforcing their position as a valuable partner in various projects.
    • Centralization Process & Outsourcing Svcs for Treatment Firm
      5.0 Aug 18, 2021

      Their transparent and proactive approach has been impressive. On top of that, they’re great to talk with.

      Read Full Review
    • Call Center Services for Nonprofit Organization
      5.0 Jun 2, 2021

      I've been most impressed by their enthusiastic and proactive approach to calling out things going well, things going poorly, and risks. The communication has helped us move quickly and prevent issues before they happen.

      Read Full Review
    • Call Center Services for Resume Builder Website
      5.0 Apr 29, 2021

      They were extremely proactive in surfacing opportunities for improvements either in our product or our business practices. We appreciate most just how flexible they were in working with a smaller, but rapidly growing, business.

      Read Full Review
    • Image Annotation for Computer Vision Software
      5.0 May 29, 2019

      Their team is extremely responsive to our questions and feedback and provides updates proactively. Their customer service has made the process as easy and smooth as possible for us.

      Read Full Review
    • Social Media Management for Author
      5.0 Feb 26, 2019

      Their project management is fantastic, and they proactively schedule meetings to keep everyone on the same page.

      Read Full Review
    Read All Reviews

    Average Project Cost Breakdown

    $50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

    What Clients Have Said

    Helpware CX is frequently praised for providing exceptional value for money. Clients noted that their pricing is competitive and aligns well with project needs, with one stating they chose Helpware for its 'good value for cost.' Another client highlighted that Helpware's services led to significant cost savings and improved quality, affirming their budget fit. Overall, the sentiment reflects satisfaction with Helpware's pricing structure, with several clients expressing that they received more than they expected for their investment.
    Read All Reviews

    More responsive than most other service providers

    Helpware CX is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch
    1 of 1 Baltimore-based review is 5 stars
    $10,000 – $49,000 avg. project cost for Call Center Services services in Baltimore

    Call Center Services project highlight

    Call Center Services for Digital Government Partner

    5.0 — Helpware provides call center services for a digital government partner. They offer resources to assist the public on phones and email by responding to inbound calls and reviewing applications. Read more
    Read Similar Reviews
    View Profile Visit Website
    Select VoiceCom Logotype

    Select VoiceCom

    4.8 9 reviews
    Premier Verified
    $5,000+
    < $25 / hr
    1,000 - 9,999
    Serves Baltimore, MD

    Services provided

    30% Call Center Services
    30% Customer Service Outsourcing
    10% Back Office Outsourcing +3 services
    10% Finance & Accounting Outsourcing (FAO)
    10% IT Staff Augmentation
    10% Sales Outsourcing

    Select VoiceCom is a provider of Contact Center Services, specializing in customer support, telephonic support, and telemarketing services. Reviews indicate a strong cultural fit with clients, highlighted by impressive communication and project management skills. Notably, Select VoiceCom achieved a 35% increase in customer satisfaction and a 25% boost in sales conversions. Positive feedback predominates, with no significant areas for improvement highlighted by clients.

    See all 9 projects

    Average Project Cost Breakdown

    $10,000 to $49,000 (2) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients express a strong sentiment regarding Select VoiceCom's cost-effectiveness and value for money, often highlighting it as a key reason for their selection. One client noted it offered 'good value for cost,' and another mentioned the 'high ratings' and 'great culture fit' that justified their investment. Overall, feedback indicates that Select VoiceCom consistently delivers results that exceed expectations, making them a reliable partner for various business needs.
    Read All Reviews

    More responsive than most other service providers

    Select VoiceCom is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    View projects from:

    United States (7) Australia (1)
    View Profile Visit Website
  • EP Assets Group Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Frederica, DE

    Services provided

    20% Branding
    20% Pay Per Click
    20% Sales Outsourcing +2 services
    20% Search Engine Optimization
    20% Web Design

    Small branding agency EP Assets Group, is located in Frederica, Delaware. The team focuses on Branding and Search Engine Optimization.

    Read more
    View Profile
  • ideonovoIT Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Ashburn, VA

    Services provided

    20% BI & Big Data Consulting & SI
    20% Search Engine Optimization
    15% Ecommerce Marketing +3 services
    15% Marketing Strategy
    15% Sales Outsourcing
    15% Social Media Marketing

    IdeonovoIT is a SEO services firm. They are based in Satkhira, Bangladesh and Ashburn, Virginia and have small team. They focus on Search Engine Optimization and BI & big data consulting & SI.

    Read more

    Ashburn, VA

    20547 Waverly Ct,
    Ashburn, VA 20147

    See All Locations (2)
    View Profile

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1 RemSource
2 Remote IT Solutions

List of the Top 2 Baltimore Call Center Companies & Voice Services

  1. RemSource Logotype

    RemSource

    $1,000+
    < $25 / hr
    10 - 49
    Baltimore, MD

    Ability to deliver

    28.3/40.0
    15.2/20 Reviews
    4.6/10 Clients & Experience
    8.6/10 Market Presence

    Service focus

    10% Call Center Services
    90% Other
    View Profile Visit Website
  2. Remote IT Solutions Logotype

    Remote IT Solutions

    $1,000+
    $100 - $149 / hr
    2 - 9
    Baltimore, MD

    Ability to deliver

    18.3/40.0
    13/20 Reviews
    0.7/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    10% Call Center Services
    90% Other
    View Profile Visit Website
  3. Gibbs Marketing LLC Logotype

    Gibbs Marketing LLC

    $1,000+
    $25 - $49 / hr
    10 - 49
    Millersville, MD

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    40% Call Center Services
    28% Sales Outsourcing
    32% Other
    View Profile Visit Website
  4. Zayup LLC Logotype

    Zayup LLC

    $1,000+
    < $25 / hr
    50 - 249
    Catonsville, MD

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    80% Call Center Services
    20% Other
    View Profile Visit Website
  5. Telerep Logotype

    Telerep

    Undisclosed
    Undisclosed
    2 - 9
    Glen Burnie, MD

    Ability to deliver

    5.9/40.0
    0/20 Reviews
    0.6/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    56% Call Center Services
    44% Other
    View Profile Visit Website
  6. Global Virtual Support Logotype

    Global Virtual Support

    Undisclosed
    Undisclosed
    10 - 49
    Baltimore, MD

    Ability to deliver

    5.3/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    35% Call Center Services
    65% Other
    View Profile Visit Website
  7. Airport Sedan, Shuttle and Limo Service Logotype

    Airport Sedan, Shuttle and Limo Service

    Undisclosed
    < $25 / hr
    2 - 9
    Glen Burnie, MD

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    50% Sales Outsourcing
    50% Other
    View Profile Visit Website
  8. HiLivePro (Officense) Logotype

    HiLivePro (Officense)

    $1,000+
    $25 - $49 / hr
    2 - 9
    Baltimore, MD

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    45% Call Center Services
    55% Other
    View Profile Visit Website
  9. Observation Baltimore Logotype

    Observation Baltimore

    Undisclosed
    Undisclosed
    2 - 9
    Baltimore, MD

    Ability to deliver

    5.5/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.5/10 Market Presence

    Service focus

    35% Call Center Services
    65% Other
    View Profile Visit Website
  10. VirtuAssistPlus Logotype

    VirtuAssistPlus

    $1,000+
    < $25 / hr
    50 - 249
    Towson, MD

    Ability to deliver

    5.3/40.0
    0/20 Reviews
    1.4/10 Clients & Experience
    4/10 Market Presence

    Service focus

    15% Call Center Services
    10% Sales Outsourcing
    75% Other
    View Profile Visit Website
  11. A Personal Answering Service Logotype

    A Personal Answering Service

    $1,000+
    $25 - $49 / hr
    2 - 9
    Baltimore, MD

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    70% Call Center Services
    30% Other
    View Profile Visit Website
  12. Caring One Logotype

    Caring One

    $1,000+
    $25 - $49 / hr
    2 - 9
    Towson, MD

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    70% Call Center Services
    20% Sales Outsourcing
    10% Other
    View Profile Visit Website
  13. Father Son Locksmith Store Logotype

    Father Son Locksmith Store

    Undisclosed
    Undisclosed
    10 - 49
    Baltimore, MD

    Ability to deliver

    5.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    25% Sales Outsourcing
    75% Other
    View Profile Visit Website
  14. Liberty Locksmith Store Logotype

    Liberty Locksmith Store

    Undisclosed
    Undisclosed
    10 - 49
    Essex, MD

    Ability to deliver

    5.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    25% Sales Outsourcing
    75% Other
    View Profile Visit Website
  15. Estate Locksmith Store Logotype

    Estate Locksmith Store

    Undisclosed
    Undisclosed
    10 - 49
    Baltimore, MD

    Ability to deliver

    5.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    25% Sales Outsourcing
    75% Other
    View Profile Visit Website
  16. Locksmith & Key Store Logotype

    Locksmith & Key Store

    Undisclosed
    Undisclosed
    10 - 49
    Baltimore, MD

    Ability to deliver

    5.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    25% Sales Outsourcing
    75% Other
    View Profile Visit Website
  17. Car's Cash For Junk Clunkers Logotype

    Car's Cash For Junk Clunkers

    Undisclosed
    Undisclosed
    10 - 49
    Perry Hall, MD

    Ability to deliver

    4.9/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    25% Call Center Services
    75% Other
    View Profile Visit Website

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Specialties

Virtual Receptionist Outbound Inbound Appointment Setting Telemarketing Lead Generation Appointment Setting Sales Outsourcing Third Party Verification Answering Services

Nearby Locations

Call Centers in Washington DC
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