Top BPO Companies in Philadelphia
6 Leaders 15 Contenders
261 Companies
List of the Top Philadelphia BPO Services
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$50,000+Undisclosed1,000 - 9,999Serves Philadelphia, PAServices provided
20% Back Office Outsourcing20% Call Center Services20% Customer Service Outsourcing +4 services15% Finance & Accounting Outsourcing (FAO)10% Content Moderation Services10% Data Annotation Services5% HR OutsourcingSee all 4 projectsROI CX Solutions is a customer support management company that excels in enhancing customer satisfaction and streamlining support processes. With over 80% of reviews highlighting their flexibility, responsiveness, and efficiency, they have consistently improved key metrics such as first response time, call handling, and customer satisfaction. Despite initial recruitment challenges, their adaptability and commitment to client needs remain commendable.
Reviews mention Timely
Clients have consistently praised ROI CX Solutions for their timely delivery and responsiveness. For instance, DocMJ highlighted that they always deliver on time and effectively manage any issues that arise. Similarly, the hospitality client noted that ROI CX Solutions delivered new hires punctually. Additionally, Techless reported a significant reduction in response times, showcasing their commitment to timely service. Overall, the sentiment regarding timeliness is overwhelmingly positive, with clients appreciating their ability to meet deadlines and address needs promptly.-
Staffing & Call Center Services for Event Company
5.0 Jan 16, 2026They delivered their new hires on time. Their flexibility and willingness to work on anything we need have been impressive.
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Call Center Services for Software Dev Company
4.5 Feb 25, 2026They’ve delivered on time after the initial hiccups, meeting key milestones despite the challenges. We communicate through virtual meetings, emails, and messaging apps.
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Call Center Services for Medical Marijuana Co
4.5 Jan 16, 2026They always deliver on time and work with us to handle any issues. We communicate via virtual meetings.
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Industry Experience
ROI CX Solutions has garnered positive feedback across various industries, including Retail, Medical, Hospitality & Leisure, and Consumer Products & Services. Clients commend their professionalism, responsiveness, and ability to enhance customer satisfaction. In Retail, they effectively manage service desk operations, while in Medical, they streamline patient interactions and improve call handling metrics. Their flexibility and strong communication have been highlighted in Hospitality, and they have significantly reduced response times in Consumer Products. Overall sentiment indicates strong expertise and positive impact within these sectors.
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Hospitality & leisure Retail Consumer products & services MedicalWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend ROI CX Solutions for offering competitive pricing and significant value for money. A DocMJ executive noted that their pricing fit the budget while delivering good value, resulting in improved call performance and operational efficiency. Similarly, feedback from a hospitality director highlighted that ROI CX Solutions' pricing aligned with their budget and provided excellent value, contributing to lower costs and increased flexibility. Overall, client sentiment reflects satisfaction with the cost-effectiveness of their services.Was this helpful?
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$1,000+< $25 / hr1,000 - 9,999Serves Philadelphia, PAServices provided
25% Customer Service Outsourcing20% Call Center Services15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
Reviews mention Experienced
Overall, client feedback regarding Hugo Inc.'s experience highlights their exceptional performance in project delivery and customer support. One client noted their proactive approach and timely delivery, which helped reduce customer support tickets by over 50%. Additionally, the detailed work and seasoned professionals contributed positively to campaign success, with flexible agent allocation optimizing efficiency. The sentiment is overwhelmingly positive, with no reported areas for improvement.-
Content Mktg & Call Center Services for Cashback Gaming Co
5.0 Aug 23, 2023Hugo impressed us with: Quality and Detail: Their work reflected meticulous attention to detail, consistently delivering excellent outcomes. Experienced Agents: Sourcing agents are seasoned professionals, contributing to campaign success. Dynamic Scalability: Hugo's flexible agent allocation adapts to campaign needs, optimizing efficiency and cost-effectiveness.
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Industry Experience
Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.
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Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming SoftwareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.Was this helpful?
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$100,000+Undisclosed10,000+Serves Philadelphia, PAServices provided
50% Customer Service Outsourcing20% Sales Outsourcing10% Business Consulting +2 services10% Call Center Services10% Content Moderation ServicesSee all 12 projectsTDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.
Reviews mention Innovative
Client feedback highlights TDCX's innovative approach to support, with notable instances of their quick adaptation to process changes and the introduction of new solutions. One client emphasized their ability to provide proactive support and suggest improvements, stating, "They frequently suggest great ideas for improvement." Overall sentiment reflects a strong appreciation for TDCX's collaborative nature and innovative problem-solving capabilities, contributing positively to clients' operational success.-
Call Center Services for Global Social Media Company
5.0 May 17, 2022The team is very dedicated and motivated to try out new solutions, implement pilots and offer innovative ideas for us to consider. I really enjoy their collaborative approach, and our working relationship really feels like a partnership towards reaching our goals. They are very reactive whenever a technical problem occurs they will quickly come up with alternatives and different temporary workflows to minimize disruptions while issues are fixed.
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Call Center Services for Tech Company
5.0 Jun 16, 2021Innovation and proactive support is another measurement area for TDCX, including how much they can motivate the team in order to reduce attrition rates. They listen closely to our needs, and they actively support our business requirements, even outside the core areas we define in our scope of work. They frequently suggest great ideas for improvement.
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Industry Experience
TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT ServicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.Was this helpful?
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UndisclosedUndisclosed2 - 9Philadelphia, PA
Services provided
100% Document Digitization & ManagementMonster Doc Shred Inc. Is a Document Digitization & Management company established in 2018. Their team provides Document Digitization & Management.
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UndisclosedUndisclosed2 - 9Warminster, PA
Services provided
100% Document Digitization & ManagementGet-It Shredded is a Document Digitization & Management company. Founded in 1989, the agency is headquartered in Warminster, Pennsylvania. Their services include Document Digitization & Management.
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UndisclosedUndisclosed2 - 9Philadelphia, PA
Services provided
100% Document Digitization & ManagementDocument Digitization & Management company Alpha Professional Solutions, Inc. Is based in Philadelphia, Pennsylvania. Launched in 2017, the team provides Document Digitization & Management.
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UndisclosedUndisclosed2 - 9Basking Ridge, NJ
Services provided
70% Business Consulting30% Call Center ServicesSmall Business Consulting company K C Consultants Group, LLC, is headquartered in Basking Ridge, New Jersey. Their services include Business Consulting and Call Center Services.
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$5,000+$100 - $149 / hr50 - 249Wayne, PA
Services provided
20% Call Center Services20% Content Marketing20% Market Research +2 services20% Marketing Strategy20% Social Media MarketingYesler, a midsize call center service, is based in Seattle, Washington and Wayne, Pennsylvania. Their services include Call Center Services and Content Marketing.
Read moreSee All Locations (5)Wayne, PA
724 Was Lancaster Ave
Wayne, PA 19087Was this helpful?
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UndisclosedUndisclosed2 - 9Reading, PA
Services provided
50% Search Engine Optimization25% Content Marketing25% Sales OutsourcingBuzFind is a small SEO agency in Reading, Pennsylvania. Their services include Search Engine Optimization and Content Marketing.
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UndisclosedUndisclosed2 - 9Wilmington, DE
Services provided
50% BI & Big Data Consulting & SI25% AI Development25% Sales OutsourcingHeadquartered in Wilmington, Delaware, SalesEngine, Inc is a data analytics company. Launched in 2016, the team focuses on BI & big data consulting & SI and Artificial Intelligence.
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UndisclosedUndisclosed50 - 249Dover, DE
Services provided
20% Business Consulting20% Social Media Marketing15% BI & Big Data Consulting & SI +3 services15% Market Research15% Sales Outsourcing15% StaffingValueLinked, Corp. Is a social media marketing agency. They were established in 2012, and their services include Social Media Marketing and Business Consulting.
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UndisclosedUndisclosed2 - 9Frederica, DE
Services provided
20% Branding20% Pay Per Click20% Sales Outsourcing +2 services20% Search Engine Optimization20% Web DesignSmall branding agency EP Assets Group, is located in Frederica, Delaware. The team focuses on Branding and Search Engine Optimization.
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UndisclosedUndisclosed2 - 9Piscataway, NJ
Services provided
40% IT Managed Services20% BI & Big Data Consulting & SI20% Document Digitization & Management +1 service20% IT Strategy ConsultingReCloud IT is an IT managed services company. They are based in Piscataway, New Jersey and Chicago, Illinois, and their services include IT managed services and IT strategy consulting.
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UndisclosedUndisclosed2 - 9South Brunswick Township, NJ
Services provided
10% API Development10% Content Marketing10% Email Marketing +7 services10% Marketing Strategy10% Mobile App Development10% Pay Per Click10% Sales Outsourcing10% Search Engine Optimization10% Social Media Marketing10% Web DevelopmentFreshLeads Technologies LLC, a Marketing Strategy company, was established in 2022. The company provides Marketing Strategy and Social Media Marketing, and is small.
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A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.
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List of the Top 6 Philadelphia BPO Services
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$10,000+Undisclosed50 - 249Philadelphia, PA
Ability to deliver
32.8/40.018.6/20 Reviews10/10 Clients & Experience4.2/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+Undisclosed50 - 249Philadelphia, PA
Ability to deliver
27.4/40.019.2/20 Reviews4.7/10 Clients & Experience3.4/10 Market PresenceService focus
40% Back Office Outsourcing60% Other -
$1,000+< $25 / hr50 - 249Philadelphia, PA
Ability to deliver
31.1/40.017/20 Reviews9.8/10 Clients & Experience4.4/10 Market PresenceService focus
10% Back Office Outsourcing90% Other -
$1,000+$25 - $49 / hr10 - 49Philadelphia, PA
Ability to deliver
21.2/40.016.4/20 Reviews1.3/10 Clients & Experience3.4/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999Wilmington, DE
Ability to deliver
29.3/40.017.4/20 Reviews7.7/10 Clients & Experience4.2/10 Market PresenceService focus
10% Back Office Outsourcing90% Other -
$10,000+Undisclosed10 - 49Philadelphia, PA
Ability to deliver
20.7/40.017/20 Reviews0/10 Clients & Experience3.7/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
UndisclosedUndisclosed1,000 - 9,999Evesham, NJ
Ability to deliver
5.1/40.00/20 Reviews0/10 Clients & Experience5.1/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
$5,000+Undisclosed10,000+Philadelphia, PA
Ability to deliver
5.1/40.00/20 Reviews0/10 Clients & Experience5.1/10 Market PresenceService focus
45% Back Office Outsourcing55% Other -
$1,000+< $25 / hr250 - 999Philadelphia, PA
Ability to deliver
4.1/40.00/20 Reviews0/10 Clients & Experience4.1/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr50 - 249Eddington, PA
Ability to deliver
3/40.00/20 Reviews0/10 Clients & Experience3/10 Market PresenceService focus
100% Back Office Outsourcing -
Undisclosed< $25 / hr1,000 - 9,999Bryn Mawr, PA
Ability to deliver
2.1/40.00/20 Reviews2.1/10 Clients & Experience0/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+$25 - $49 / hr10 - 49Norristown, PA
Ability to deliver
31.2/40.018.8/20 Reviews8.6/10 Clients & Experience3.9/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed250 - 999Cherry Hill, NJ
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed1,000 - 9,999Plymouth Meeting, PA
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed10 - 49King of Prussia, PA
Ability to deliver
31/40.016/20 Reviews8.5/10 Clients & Experience6.5/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed250 - 999Philadelphia, PA
Ability to deliver
3/40.00/20 Reviews0/10 Clients & Experience3/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
30.9/40.020/20 Reviews4.6/10 Clients & Experience6.3/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$5,000+< $25 / hr50 - 249Philadelphia, PA
Ability to deliver
3/40.00/20 Reviews0/10 Clients & Experience3/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
$1,000+$150 - $199 / hr50 - 249East Greenwich Township, NJ
Ability to deliver
4.2/40.00/20 Reviews0/10 Clients & Experience4.2/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
UndisclosedUndisclosed10 - 49Abington, PA
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed10 - 49Philadelphia, PA
Ability to deliver
3.9/40.00/20 Reviews0/10 Clients & Experience3.9/10 Market PresenceService focus
55% Back Office Outsourcing45% Other
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