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Top BPO Companies in Orange County

Ratings Updated: December 24, 2025

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Featured

What are Featured Providers?
Unity Communications

4.9 44 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Orange County, CA

Services provided

25% Back Office Outsourcing

20% Employer of Record (EOR) Services

15% Customer Service Outsourcing +4 services

10% Call Center Services

10% HR Outsourcing

10% Recruitment Process Outsourcing

10% Sales Outsourcing

Unity Communications is a customer service outsourcing company that offers services such as customer support, billing management, and data processing. The reviews from clientele highlight a high level of professionalism and responsiveness, with 90% of reviewers praising their prompt delivery and communication. A notable 80% of clients appreciate the company's alignment with their values and culture fit, although some suggest improvements in candidate selection and evaluation processes.

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Reviews mention Timely
Clients consistently highlight Unity Communications' commitment to timely delivery and responsiveness. For instance, one client noted, 'Unity is very timely! We are rarely ever waiting on them,' while another emphasized their reliability by stating, 'They’ve been reliable with delivering tasks on time.' Overall, the sentiment surrounding their timeliness is overwhelmingly positive, reflecting their ability to meet deadlines and effectively manage communication, which contributes significantly to client satisfaction.

Content Writing Services for Inbound Marketing & IT Company

5.0 Mar 11, 2024

Their project management is top-notch. They maintain their professionalism throughout, while their punctuality is also noteworthy.
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Bookkeeping & Accounting for Import & Distribution Company

5.0 Sep 5, 2023

They’re timely and responsive. On top of that, their services are more cost-effective than comparable Canadian companies.
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BPO for Online Media Company

5.0 Sep 5, 2023

Unity always delivers on time and on budget. We set specific measurable KPIs on a weekly basis. Each Monday we get a detailed report on all the work done, current project status, and forecasted support requests for the upcoming week.
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Back Office Services for Telecommunications Company

5.0 Jan 30, 2020

They process things accurately and in a timely manner, which is why I continue to rely on them. They’re vocal about deadlines and always manage to meet them.
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IT Services Support for Online Course Selection

5.0 Jul 12, 2019

They were very responsive and delivered ahead of deadlines. We mostly used phone, email, and text to stay in touch.
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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
In recent reviews, clients have praised Unity Communications for their effective customer service management and reliable project execution. One Operations Manager noted the team's responsiveness and professionalism in resolving issues promptly, contributing to improved customer satisfaction. Clients appreciate the friendly and empathetic approach of Unity's team, highlighting their commitment to partnership. However, there is a suggestion for refining candidate selection to better meet specific needs, indicating a desire for continued improvement.
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Industry Experience

Unity Communications has demonstrated strong expertise across various industries, including Healthcare, Telecommunications, Consumer Products, and IT Services. Feedback highlights their effectiveness in enhancing customer service, streamlining operations, and improving billing processes. In Healthcare, they excel in managing patient inquiries and medical records, while in Telecommunications, they facilitate efficient lead generation and account management. Overall, sentiment is highly positive, indicating that Unity Communications is well-suited for businesses seeking to bolster customer satisfaction and operational efficiency.
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Wellness & Fitness Healthcare Telecommunications Consumer Products Other Industry Software Information technology Supply Chain, Logistics, and Transport Agriculture Utilities Advertising & marketing Retail Media Food & Beverages Beauty & Cosmetics Consulting Education IT Services

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Gilbert, AZ

1530 E Williams Field Rd, 201-48
Gilbert, AZ 85295
50 - 75

6027403991

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Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Orange County, CA

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

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Reviews mention Accessible
The feedback regarding accessibility highlights Hugo's exceptional communication practices. Clients appreciated the availability of multiple channels, including Slack and email, which facilitated seamless coordination and timely updates. One client noted that the team was 'incredibly easy and fun to work with,' emphasizing their responsiveness and approachability. This overall sentiment reflects a strong commitment to maintaining open lines of communication, contributing positively to project collaboration and client satisfaction.

Customer Support for IT Company

5.0 Aug 24, 2023

Always available to connect via slack, email or chat. If we need to pick up the phone it’s never an issue. We have on-going calls as needed. The Hugo team is pretty flexible so it’s not hard to connect.
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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Chicago, IL

401 North Michigan Avenue
Chicago, IL 60611
1001 - 2000

+16786547342

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Remote CoWorker

4.8 170 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Orange County, CA

Services provided

45% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO)

10% Call Center Services +3 services

10% Customer Service Outsourcing

10% HR Consulting

10% Sales Outsourcing

Remote CoWorker is a virtual assistant company offering administrative, scheduling, and creative support services. The company is praised for its professionalism, efficient communication, and ability to match clients with suitable virtual assistants promptly. Client feedback is overwhelmingly positive, with 100% satisfaction reported in terms of responsiveness, quality of service, and alignment with client values.

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21 of 21 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 21 times in the past 6 months
Recent feedback highlights a strong overall sentiment towards Remote CoWorker, emphasizing their responsiveness and effective project management. Clients praised the swift onboarding process and high-quality virtual assistants, noting specific examples such as the seamless integration of administrative tasks and significant time savings. For instance, one client highlighted a reduction of 10-15 hours per week in administrative duties. The company's commitment to understanding client needs and delivering tailored solutions has been consistently commended, with no major areas for improvement identified.
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Industry Experience

Remote CoWorker has garnered positive feedback across various industries, including Healthcare, Legal, Medical, and Business Services. Clients praise their responsiveness, effective communication, and ability to understand specific needs, leading to streamlined operations and increased efficiency. Noteworthy strengths include administrative support, lead generation, and social media management. While sentiment is largely favorable, potential clients in need of virtual assistance in these sectors can expect quality service tailored to their unique challenges.
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Business services Medical Consulting Contracting HVAC Transportation Manufacturing Other industries Hospitality & leisure Nonprofit Insurance Real estate Restaurants Education Arts, entertainment & music eCommerce Financial services Construction Beauty & Cosmetics Retail Software Information technology IT Services Food & Beverage Consumer products & services Consumer Products Automotive Food & Beverages Other Industry Wellness & Fitness Environmental Services Design Media Healthcare Sports Publishing Advertising & marketing Energy & natural resources Legal

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Average Project Cost Breakdown

Less than $10,000 (50) $10,000 to $49,000 (12) $50,000 to $199,999 (3) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Client feedback highlights Remote CoWorker's strong value for money, with many noting that their pricing fits within budget while delivering high-quality services. One client emphasized, "good value for cost," while another mentioned the company provided "great candidates" for their needs. Overall sentiment reflects satisfaction regarding the cost-effectiveness of their services, with multiple clients expressing that they received more than they expected, indicating a strong return on investment.
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Hollywood, FL

2450 hollywood blvd
Hollywood, FL 33020
76 - 100

(561) 571-5222

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TECHSPEED INC

4.9 16 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Orange County, CA

Services provided

20% Back Office Outsourcing

15% Customer Service Outsourcing

15% Data Annotation Services +5 services

15% Document Digitization & Management

10% Call Center Services

10% Content Moderation Services

10% Litigation Support Services

5% Transcription

TECHSPEED INC is a data processing and business process outsourcing (BPO) company offering services such as data entry, customer service, and data conversion. The company is highly praised for its effective project management, with 100% of reviewers highlighting their responsiveness and timely delivery. Clients frequently commend TECHSPEED INC's adaptability and commitment to quality, with no areas for improvement noted by respondents.

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Reviews mention Easy to work with
Clients consistently highlight the ease of collaboration with TECHSPEED INC, noting their quick responses and adaptability to project needs. One client emphasized the company's high-touch approach, stating that they felt valued despite being a smaller client. The ability to pivot promptly and maintain regular communication through weekly video meetings further underscores the positive sentiment regarding their work ethic, making them a preferred partner for project execution.

Staff Augmentation for Fixed Cost Reduction Firm

4.5 Dec 6, 2022

The workflow between our team and theirs was very easy. Their willingness to remain flexible and helpful was impressive.
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Back-Office Outsourcing for Needlework Shop

5.0 Aug 22, 2025

We have a weekly video touchbase with them. They always respond quickly and pivot as needed. Not that I can think of. It has been very easy to work with them.
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3 of 3 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 3 times in the past 6 months
In the last six months, TECHSPEED INC received positive feedback for their effective project management and high-quality service. Clients praised their proactive communication, responsiveness, and ability to meet deadlines consistently. One client highlighted their commitment to understanding business needs, stating, 'They truly make us feel like our business matters to them.' Overall sentiment is highly favorable, with no significant areas for improvement identified across multiple reviews.
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Industry Experience

TechSpeed Inc. has demonstrated expertise across various industries, including Retail, Financial Services, Healthcare, Software, IT Services, Nonprofit, and Consulting. Clients praised their adaptability, high-quality service, and timely communication. In Retail, they excelled in product catalog management; in Financial Services, they provided efficient data scraping; and in Healthcare, they streamlined data entry for product launches. Overall, client sentiment is overwhelmingly positive, highlighting TechSpeed's ability to meet diverse industry needs and deliver impactful results.
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Software Other Industry Business services Consulting IT Services Nonprofit Real estate Advertising & marketing Financial services Retail Healthcare Home Services

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Portland, OR

1300 Southwest 6th Avenue
Portland, OR 97201
10 - 15

5032910027

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Mannassi IT Solutions

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Los Angeles, CA

Services provided

40% Cybersecurity

40% IT Managed Services

20% Call Center Services

Cybersecurity company Mannassi IT Solutions was launched in 1996. The firm provides Cybersecurity and IT managed services, and is small.
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Los Angeles, CA

6700 Fallbrook Ave., Suite 192B, West Hills
Los Angeles, CA 91307
6 - 9

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California H.O.A. Collection Services

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Los Angeles, CA

Services provided

60% Commercial Financing

20% Accounting

20% Call Center Services

California H.O.A. Collection Services is a Commercial Financing company. Founded in 2014, the firm is in Los Angeles, California. Their team focuses on Commercial Financing and Accounting.
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Los Angeles, CA

5525 Oakdale Ave, Suite #430
Los Angeles, CA 91364
1

+1.818.886.8603

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Featured

What are Featured Providers?
HelpSquad

5.0 11 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Orange County, CA

Services provided

40% Back Office Outsourcing

30% Call Center Services

30% Customer Service Outsourcing

HelpSquad is a customer service outsourcing company specializing in live chat support, call center augmentation, and virtual assistance across various industries. The company consistently receives high praise for its responsiveness, personalized service, and cost-effective solutions. Approximately 100% of reviewers commend HelpSquad for their attentive project management, while about 70% highlight significant improvements in lead generation and client engagement.

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Reviews mention Personable
Clients have consistently praised HelpSquad for their personable approach and personalized level of service. One client highlighted their 'willingness to support our needs to scale up or down,' reinforcing the sentiment that HelpSquad is attentive and adaptable to client requirements. The feedback indicates a strong appreciation for the company's commitment to customer service, with no reported areas for improvement, reflecting an overall positive sentiment regarding their interpersonal interactions.

Call Center Staff Aug for Higher Education Institution

5.0 Jul 24, 2025

The distinction here is their personalized level of service and broad technical depth for the cost.
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Industry Experience

HelpSquad has demonstrated strong expertise across various industries, including Real Estate, Advertising & Marketing, Medical, Manufacturing, and Education. Clients noted exceptional communication and timely project delivery, leading to significant improvements in customer service efficiency, lead generation, and operational cost savings. Overall sentiment is positive, highlighting HelpSquad's adaptability and responsiveness, making them a suitable partner for businesses seeking comprehensive customer support solutions.
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Real estate Education Pharmaceuticals Advertising & marketing Medical Consumer Products Manufacturing Business services Software Supply Chain, Logistics, and Transport Healthcare

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Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (3) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight HelpSquad's affordability and value for money, noting that their pricing fits within budgets while delivering significant results. For instance, one client reported a 33% reduction in labor costs, while another emphasized the excellent service quality at a reasonable price. Overall sentiment reflects satisfaction with the cost-effectiveness of HelpSquad's services, aligning well with client expectations and project outcomes.
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Hatboro, Pennsylvania (3) New Orleans, Louisiana (1) Rochester, Minnesota (1) San Diego, California (1) Lexington, Kentucky (1) Oak Brook, Illinois (1) Lawrenceville, New Jersey (1) Quakertown, Pennsylvania (1) Souderton, Pennsylvania (1)
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Boldr.

4.8 10 reviews
Premier Verified

$1,000+

Undisclosed

1,000 - 9,999

Serves Orange County, CA

Services provided

50% Customer Service Outsourcing

15% Back Office Outsourcing

15% Call Center Services +2 services

15% Employer of Record (EOR) Services

5% Data Annotation Services

Boldr. is a versatile BPO company specializing in customer support, technical support, and data monitoring services. Reviews reveal a consistently positive reception, with commendations for their project management, customization, and commitment to client success. Approximately 90% of reviewers highlight their effective communication, responsiveness, and cultural alignment. However, some suggest improvements in recruitment timelines, particularly for non-English roles. Overall, Boldr. is recognized for its dedication to employee well-being and client satisfaction.

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Industry Experience

Boldr has demonstrated expertise across various industries, including Consumer Products, Retail, Manufacturing, and Other Industries, consistently receiving positive feedback. Clients appreciate their adaptability, strong project management, and ability to provide tailored solutions. In Consumer Products and Retail, they excelled in enhancing customer support metrics and operational efficiency. In Manufacturing, they contributed to improved data accuracy. Overall, Boldr is recognized for its genuine partnership approach and commitment to client success, making them a suitable choice for businesses in these sectors.
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Other industries Consumer products & services Other Industry Retail Manufacturing Consumer Products

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More responsive than most other service providers

Boldr. is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (6) Austria (1) Canada (1)

Santa Monica, CA

3101 Ocean Park Blvd
Santa Monica, CA 90405
6 - 9

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Big Outsource

5.0 46 reviews
Premier Verified

$10,000+

< $25 / hr

250 - 999

Serves Orange County, CA

Services provided

40% Customer Service Outsourcing

30% Back Office Outsourcing

20% Call Center Services +1 service

10% Finance & Accounting Outsourcing (FAO)

Big Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.

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Reviews mention Proactive
Clients consistently praised Big Outsource for their proactive approach in managing projects. For instance, one client noted that their virtual assistant was 'excellent at flagging issues proactively and never waited to be told twice.' Another client highlighted the team's ability to 'provide proactive solutions to any challenges that arose.' Overall, the sentiment around proactivity is overwhelmingly positive, with clients appreciating the timely communication and the initiative taken to ensure smooth operations.

Customer Support for Telecommunications Company

5.0 Aug 5, 2023

Big Outsource demonstrated outstanding project management. Their delivery was always timely and they were quick to respond to our requirements. Their proactive communication and transparency are particularly appreciated.
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Data Entry Process Services for Educational Company

5.0 Aug 5, 2023

The project management at Big Outsource is highly commendable. They have consistently delivered on time and have been extremely responsive to our requests and needs. Their proactive approach in anticipating and solving issues has been greatly appreciated.
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Customer Support for Driving Technology Company

5.0 Aug 4, 2023

Big Outsource has shown impressive project management skills. They have always delivered on time and have been quick to respond to our needs, often providing proactive solutions to any challenges that arose.
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Call Center Support for Health Consultation Firm

5.0 Jul 19, 2023

Big Outsource's team is proactive in keeping us informed about any changes, updates, or issues relating to their team. We experience open lines of communication, which has allowed us to address any concerns or provide feedback promptly.
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Customer Support Services for Petrochemical Company

5.0 Jul 13, 2023

Big Outsource demonstrated exceptional project management throughout our partnership. They consistently delivered items on time, meeting or exceeding our expectations. Their team was highly responsive to our needs, promptly addressing any concerns or issues that arose. Their proactive approach to communication and collaboration ensured that our customer service operations ran smoothly and efficiently.
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10 of 10 reviews are 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 10 times in the past 6 months
Recent client feedback for Big Outsource highlights their exceptional responsiveness and ability to improve operational efficiency across various sectors. Clients noted significant reductions in email response times and administrative workloads, with one remarking a 30% improvement in project turnaround. The team was praised for their proactive communication and understanding of brand nuances, contributing to enhanced client satisfaction. Suggestions for improvement included offering more proactive tool recommendations and weekend support options.
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Industry Experience

Big Outsource has demonstrated notable expertise across various industries, including Information Technology, eCommerce, Healthcare, Financial Services, and Consumer Products. Clients commend their ability to enhance operational efficiency, improve customer service response times, and maintain a high standard of quality. Overall sentiments reflect a strong alignment of values, professionalism, and effective communication, making them a suitable partner for businesses seeking reliable support in these sectors.
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Healthcare Software Financial services Chemicals & Biotechnology Other industries Wellness & Fitness Beauty Education Medical Real estate Retail Telecommunications Beauty & Cosmetics Arts, entertainment & music Legal Supply Chain, Logistics, and Transport Consulting Consumer Products Information technology eCommerce

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Average Project Cost Breakdown

$50,000 to $199,999 (15) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients frequently commend Big Outsource for their competitive pricing and exceptional value for money. Many highlighted that the pricing fit their budgets while still delivering high-quality service. For instance, one client noted a 70% reduction in in-house admin workload and a 15% increase in client satisfaction, emphasizing the value derived from their partnership. Overall, the sentiment reflects strong satisfaction with cost versus the quality of service provided, underscoring Big Outsource's alignment with client needs and expectations.
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Vital Admins

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Vista, CA

Services provided

100% Back Office Outsourcing

Vital Admins is a small Back Office Outsourcing company founded in 2016. Their team offers Back Office Outsourcing.
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Vista, CA

1035 E. Vista Way #170
Vista, CA 92084
2 - 5

+1.760.214.7066

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Unframed Digital

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Los Angeles, CA

Services provided

10% Branding

10% Content Marketing

10% Conversion Optimization +7 services

10% E-Commerce Development

10% Market Research

10% Sales Outsourcing

10% Search Engine Optimization

10% UX/UI Design

10% Web Design

10% Web Development

Launched in 2020, Unframed Digital is a branding company. The small team provides Branding and Market Research.
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Los Angeles, CA

5236 Wilkinson Ave. Valley Village
Los Angeles, CA 91607
2 - 5

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Skyblue

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Carlsbad, CA

Services provided

25% API Development

25% CRM Consulting and SI

25% Call Center Services +1 service

25% Cloud Consulting & SI

Skyblue is a cloud consulting & SI company. Established in 2010, the company specializes in cloud consulting & SI and CRM consulting and SI.
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Carlsbad, CA

1125 Scrub Jay Ct
Carlsbad, CA 92011
2 - 5

+1-760-814-3575

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ITAD Services

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Valencia, CA

Services provided

20% Document Digitization & Management

20% IT Managed Services

20% Logistics & Supply Chain Consulting +2 services

20% Pay Per Click

20% Warehousing & Distribution

Founded in 1988, ITAD Services is a pay per click company. The company provides Pay Per Click and IT managed services.
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Valencia, CA

27766 Hancock Parkway
Valencia, CA 91355
6 - 9

607 762 1708

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PCN - Professional Communications Network

5.0 2 reviews

Undisclosed

Undisclosed

10 - 49

Riverside, CA

Services provided

50% Call Center Services

25% Customer Service Outsourcing

25% Sales Outsourcing

PCN - Professional Communications Network is a professional answering service company that provides efficient call handling and customer service for businesses. Reviews indicate a high level of satisfaction, with 100% of clients praising their professionalism and responsiveness. Clients appreciate their ability to manage call volume effectively, suggesting that PCN enhances perceived company size and improves customer service. No negative feedback or areas for improvement were mentioned.

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Reviews mention Knowledgeable
Clients consistently commend PCN for their impressive professionalism and extensive knowledge in the answering service industry. One client highlighted that PCN's operators handle emergency calls with expertise, acknowledging their understanding of the specific needs within property management. Feedback indicates that PCN's responsiveness and commitment to customer service stand out, with clients appreciating their proactive communication and thorough documentation. Overall, the sentiment reflects a strong trust in PCN's capabilities, despite occasional operational challenges.

24 Hour Answering Service for Multiple Homeowners Associations

5.0 Jan 16, 2018

I’ve been dealing with the same people for quite some time. Their professionalism and knowledge are always impressive, and their response time is notably different than other vendors. They seem to care about and get to know their clients.
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Industry Experience

PCN - Professional Communications Network demonstrates strong expertise in the information technology and real estate industries. Clients appreciate their professionalism, efficiency, and ability to enhance customer service. In the IT sector, feedback highlights their responsiveness and tailored services, while in real estate, they are recognized for handling emergency calls effectively. Overall, sentiment is positive, with clients noting PCN's ability to make them appear more established and their commitment to high service levels, making them a suitable choice for both industries.
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Information technology Real estate

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Average Project Cost Breakdown

What Clients Have Said
PCN - Professional Communications Network has received positive feedback regarding their overall cost and value for money. Clients appreciate the professionalism and efficiency of their services, noting that PCN enhances their business image and saves time. One client highlighted the affordability and ease of integration, stating it allows them to focus on core tasks while maintaining a professional presence. However, another client mentioned occasional issues with new operators, though overall satisfaction with the service justifies the investment.
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Riverside, CA

6774 Magnolia Ave
Riverside, CA 92506

888-444-5504

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What are Featured Providers?
TDCX

4.8 12 reviews
Verified

$100,000+

Undisclosed

10,000+

Singapore

Services provided

60% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +1 service

10% Call Center Services

TDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.

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Reviews mention Trustworthy
Clients consistently express high levels of trust in TDCX, highlighting their commitment to transparency and collaboration. One client noted that TDCX fosters a culture where concerns can be raised, enhancing operational efficiencies and trust among all parties. Another emphasized the strong alignment and accountability demonstrated by TDCX's team, which facilitated a seamless working relationship. Overall, the sentiment reflects a strong belief in TDCX's reliability and dedication to client success.

Customer Service, Security & Risk Assessment for Fintech Co

5.0 Apr 28, 2022

TDCX has created a culture where everyone at every level can raise a question or concern which has enabled my engagements with them to result in countless operating enhancements as well as large scale operating shifts making all partners in the network increase outputs. This encouragement of transparency into the good or bad fosters trust between agent to TDCX and TDCX to client where everyone wins, including other vendors in the network. More partners should strive to operate this way.
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BPO Services for E-Commerce Company

5.0 Mar 31, 2022

The team is very dedicated, willing to accommodate our requests based on learnings and business needs and also open for improvements. In addition, the team is also organised and hold themselves accountable in timeline and deliverables. The managers are very easy to work with, there is alignment and also trust between us.
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Singapore (7) Germany (1) Spain (1) United States (1)
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Peaks Advertising

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Yucaipa, CA

Services provided

20% Social Media Marketing

20% Web Design

10% Advertising +5 services

10% Digital Strategy

10% Print Design

10% Sales Outsourcing

10% Search Engine Optimization

10% Web Development

Peaks Advertising is a social media marketing agency. They were founded in 2016, and their services include Social Media Marketing and Web Design.
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Yucaipa, CA

34428 Yucaipa Blvd, #E145
Yucaipa, CA 92399
1

+1 909.255.1453

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Target River

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Encinitas, CA

Services provided

20% Advertising

20% Sales Outsourcing

15% Branding +3 services

15% Pay Per Click

15% Public Relations

15% Search Engine Optimization

Target River, an Advertising company, offers Advertising and Sales Outsourcing. The company is in Salt Lake City, Utah and Encinitas, California.
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Encinitas, CA

1089 Rancho Santa Fe Rd
Encinitas, CA 92024
6 - 9

+1-760-642-6169

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GeBBS Healthcare Solutions

4.5 1 review

Undisclosed

Undisclosed

1,000 - 9,999

Culver City, CA

Services provided

35% Call Center Services

35% Customer Service Outsourcing

30% Back Office Outsourcing

GeBBS Healthcare Solutions is a healthcare outsourcing company specializing in revenue cycle management services, including data entry, medical coding, and accounts receivables follow-up. Feedback indicates a high level of satisfaction with their quick turnaround times and responsiveness. However, there is a suggestion for improved transparency regarding employee changes. Overall, the engagement was positive, with few problems reported compared to other agencies.

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Industry Experience

GeBBS Healthcare Solutions has demonstrated expertise primarily in the healthcare sector, specifically in revenue cycle management for medical practices, hospitals, and anesthesia groups. Clients have praised their responsiveness, fast turnaround times, and accuracy in medical coding and billing processes. Overall sentiment is positive, highlighting their ability to adapt and collaborate effectively, though some feedback suggests a need for clearer communication regarding staff changes. This makes them a strong contender for healthcare-related projects requiring reliable outsourcing solutions.
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Healthcare

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally perceive GeBBS Healthcare Solutions as offering competitive pricing and good value for money. One client noted they chose GeBBS due to their competitive prices and the qualification of their staff. They invested approximately $17,000 monthly and appreciated the quick turnaround times and accuracy of work. However, there were concerns about transparency regarding staff changes, indicating a need for improved communication on employee assignments. Overall, the sentiment reflects satisfaction with the cost relative to the quality delivered.
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Culver City, CA

600 Corporate Pointe Suite 1250
Culver City, CA 90230

+1.888.539.4282

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Digital Marketing Doctor Agency

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Carlsbad, CA

Services provided

10% Audio Production

10% Branding

10% Content Marketing +7 services

10% Pay Per Click

10% Sales Outsourcing

10% Search Engine Optimization

10% Social Media Marketing

10% Video Marketing

10% Video Production

10% Web Design

Digital Marketing Doctor Agency, a small branding company, is in Carlsbad, California. Their services include Branding and Social Media Marketing.
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Carlsbad, CA

2604-B El Camino Real Ste. 414
Carlsbad, CA 92008
2 - 5

760-390-9980

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transcosmos

Not yet reviewed

$1,000+

< $25 / hr

10,000+

Gardena, CA

Services provided

50% Customer Service Outsourcing

25% Call Center Services

15% Sales Outsourcing +1 service

10% Back Office Outsourcing

Established in 1966, transcosmos is a Customer Service Outsourcing company. Their team provides Customer Service Outsourcing and Call Center Services.
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Gardena, CA

879 West 190th Street, Suite 1050
Gardena, CA 90248

916-562-2235

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One World Direct

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Jurupa Valley, CA

Services provided

25% Back Office Outsourcing

25% Call Center Services

25% Customer Service Outsourcing +1 service

25% Fulfillment

Telephone answering service One World Direct was founded in 1994. The team specializes in Call Center Services and Back Office Outsourcing.
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Jurupa Valley, CA

3325 C Street,
Jurupa Valley, CA 91752

1.866.289.9010

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PCS Call Center

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Rancho Cucamonga, CA

Services provided

60% Sales Outsourcing

20% Call Center Services

20% Customer Service Outsourcing

Sales Outsourcing company PCS Call Center is located in Rancho Cucamonga, California. They specialize in Sales Outsourcing and Call Center Services and were launched in 2010.
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Rancho Cucamonga, CA

Ontario Fwy, Rancho Cucamonga
Rancho Cucamonga, CA

866.671.4344

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Human Medical Billing

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Los Angeles, CA

Services provided

50% Back Office Outsourcing

25% Call Center Services

25% Transcription

Human Medical Billing is a Back Office Outsourcing company. Headquartered in Castaic, California and Los Angeles, California, the firm provides Back Office Outsourcing and Call Center Services.
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Los Angeles, CA

10515, Balboa Blvd #290,
Los Angeles, CA 91344

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Alliance Communications

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Los Angeles, CA

Services provided

48% Call Center Services

30% Customer Service Outsourcing

12% Sales Outsourcing +1 service

10% Back Office Outsourcing

Established in 1987, Alliance Communications is a call center. The team focuses on Call Center Services and Customer Service Outsourcing.
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Los Angeles, CA

5042 Wilshire Boulevard Suite 18321
Los Angeles, CA 90036

323.410.7824

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Los Angeles Advanced Answering

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Los Angeles, CA

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Los Angeles Advanced Answering is an answering service company and Customer Service Outsourcing company. Their team focuses on Call Center Services.
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Los Angeles, CA

277 S Irving Blvd
Los Angeles, CA 90004

213.596.8824

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Support Associates, Inc.

5.0 1 review

Undisclosed

Undisclosed

10 - 49

Mission Viejo, CA

Services provided

50% Back Office Outsourcing

50% Call Center Services

Support Associates, Inc. provides cost-effective solutions, enhanced coverage, and advanced technology and resources, particularly valued in the construction sector. Clients praise their service quality, responsiveness, and alignment with company values, highlighting their impressive commitment and representation during customer interactions.

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Mission Viejo, CA

25910 Acero, Suite 390
Mission Viejo, CA 92691

+1.(949).670.8393

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eLocal Web Solutions

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

San Marcos, CA

Services provided

10% Content Marketing

10% Content Writing Services

10% Email Marketing +7 services

10% Logo

10% Pay Per Click

10% Sales Outsourcing

10% Search Engine Optimization

10% Social Media Marketing

10% Web Design

10% Web Development

ELocal Web Solutions is a social media marketing firm. Launched in 2012, the agency is based in San Marcos, California. Their services include Social Media Marketing and Content Marketing.
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San Marcos, CA

1531 Grand Ave. Suite B
San Marcos, CA 92078
2 - 5

760.530.6207

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TAB Answer Network

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Santa Ana, CA

Services provided

65% Call Center Services

35% Customer Service Outsourcing

TAB Answer Network, a small call center service, is headquartered in Santa Ana, California. Their services include Call Center Services and Customer Service Outsourcing.
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Santa Ana, CA

2401 E. 17th Street
Santa Ana, CA 92705

800.333.2026

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Community Answering Service

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Calabasas, CA

Services provided

75% Call Center Services

25% Customer Service Outsourcing

Small call center Community Answering Service, is based in Calabasas, California. Their services include Call Center Services and Customer Service Outsourcing.
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Calabasas, CA

26500 Agoura Rd
Calabasas, CA 91302

1.818.914.6545

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Tech-Synergy

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Irvine, CA

Services provided

20% Back Office Outsourcing

20% Business Consulting

20% Call Center Services +2 services

20% Transcription

20% Translation

Tech-Synergy is a Business Consulting company. The team offers Business Consulting and Call Center Services and is in Irvine, California and Dumaguete, Philippines.
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Irvine, CA

6789 Quail Hill Pkwy, Suite 541
Irvine, CA 92603

+1.866.390.7171

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TCC ANSWERING SERVICE

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Los Angeles, CA

Services provided

68% Call Center Services

12% Customer Service Outsourcing

10% Back Office Outsourcing +1 service

10% Translation

TCC ANSWERING SERVICE is a telephone answering service. They are based in Los Angeles, California and have small team. Their services include Call Center Services and Customer Service Outsourcing.
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Los Angeles, CA

3544 West Olympic Blvd. Suite 204
Los Angeles, CA 90019

323.857.5583

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A1 GILBERT ANSWERING SERVICE

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Beverly Hills, CA

Services provided

80% Call Center Services

20% Customer Service Outsourcing

Headquartered in Beverly Hills, California, A1 GILBERT ANSWERING SERVICE is a small call center. Their services include Call Center Services and Customer Service Outsourcing.
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Beverly Hills, CA

9304 CIVIC CENTER DRIVE #2:
Beverly Hills, CA 90210

310.273.4455

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Constant Link

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Los Angeles, CA

Services provided

80% Call Center Services

20% Customer Service Outsourcing

Call center Constant Link was launched in 2009. The team focuses on Call Center Services and Customer Service Outsourcing.
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Los Angeles, CA

5111 Dahlia Drive
Los Angeles, CA 90041

1.888.511.6101

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Westset Logistics

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Santa Fe Springs, CA

Services provided

100% Call Center Services

Westset Logistics is a midsize call center service. Founded in 1996, the team offers Call Center Services.
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Santa Fe Springs, CA

14041 Rosecrans Ave,
Santa Fe Springs, CA 90670

310.639.0505

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Altos Incorporated

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Irvine, CA

Services provided

50% Back Office Outsourcing

30% Transcription

20% Labor & Employment Law

Founded in 2002, Altos Incorporated is a midsize Back Office Outsourcing company. Their services include Back Office Outsourcing and Transcription.
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Irvine, CA

14252 Culver Drive, Suite 836
Irvine, CA 92604

+1.949.630.0500

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DAK IT HUB GROUP Pvt. Ltd.

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Los Angeles, CA

Services provided

40% Direct Marketing

30% Back Office Outsourcing

30% Sales Outsourcing

DAK IT HUB GROUP Pvt. Ltd. Is a Direct Marketing company. Founded in 2012, the team provides Direct Marketing and Back Office Outsourcing.
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Los Angeles, CA

360 E 2nd St suit 800
Los Angeles, CA 90012

503 719 8399

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ABC Virtual Offices

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Beverly Hills, CA

Services provided

60% Call Center Services

40% Commercial Brokerage Services

Launched in 2005, ABC Virtual Offices is a telephone answering service. The agency provides Call Center Services and Commercial Brokerage Services.
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Beverly Hills, CA

9107 Wilshire Blvd.
Beverly Hills, CA 90210

888.70.90210

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Teddy O’Toole’s Phone Answering

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

West Hollywood, CA

Services provided

100% Call Center Services

Phone answering service Teddy O’Toole’s Phone Answering was launched in 1954. The team offers Call Center Services and is located in West Hollywood, California.
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West Hollywood, CA

9021 Melrose Ave · Suite 205
West Hollywood, CA 90069

877.209.9988

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Antelope Valley Call Center

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Lancaster, CA

Services provided

100% Call Center Services

Antelope Valley Call Center is a Lancaster, California-based telephone answering service. They offer Call Center Services.
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Lancaster, CA

44830 N Elm Ave
Lancaster, CA 93534

661.723.8935

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Global Messaging Network

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Los Angeles, CA

Services provided

100% Call Center Services

Global Messaging Network, a small call center company, is headquartered in Los Angeles, California. Their services include Call Center Services.
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Los Angeles, CA

1711 Winona Boulevard
Los Angeles, CA 90027

800.244.4334

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Spot On Interpreting

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Long Beach, CA

Services provided

50% Call Center Services

50% Translation

Founded in 2010, Spot On Interpreting is a small call center service and Translation company in Long Beach, California. Their team specializes in Call Center Services and Translation.
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Long Beach, CA

P.O. Box 20699
Long Beach, CA 90802

+1.855.562.7768

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iProspex

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Los Angeles, CA

Services provided

25% Call Center Services

25% Email Marketing

25% Event Marketing +1 service

25% Social Media Marketing

Call center company iProspex was established in 2004. The agency specializes in Call Center Services and Email Marketing.
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Los Angeles, CA

4270 W Avenue 40
Los Angeles, CA 90065

866.865.6076

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CenterField

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Los Angeles, CA

Services provided

25% Call Center Services

25% Direct Marketing

25% E-Commerce Development +1 service

25% Marketing Strategy

CenterField is a phone answering service. Their midsize team is in Los Angeles, California. Their services include Call Center Services and E-Commerce Development.
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Los Angeles, CA

12130 Millennium Drive, Ste 600
Los Angeles, CA 90094

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Information Process Solutions

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

San Bernardino, CA

Services provided

10% BI & Big Data Consulting & SI

10% Call Center Services

10% E-Commerce Development +7 services

10% IT Strategy Consulting

10% Mobile App Development

10% Search Engine Optimization

10% Social Media Marketing

10% UX/UI Design

10% Web Design

10% Web Development

Founded in 2017, Information Process Solutions is a social media marketing firm. The team offers Social Media Marketing and Search Engine Optimization and is located in San Bernardino, California
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San Bernardino, CA

473 E. Carnegie Drive, Suite 200, San Bernardino, California, 92408
San Bernardino, CA 92408

1-909-245-6251

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Shred-Time Inc.

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Los Angeles, CA

Services provided

100% Document Digitization & Management

Document Digitization & Management company Shred-Time Inc. Was established in 2010. The firm specializes in Document Digitization & Management, and is small.
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Los Angeles, CA

5451 W 104th St
Los Angeles, CA 90045

310 776 9520

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DIGITAL TELECOMMUNICATION CORP (DTC)

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Santa Clarita, CA

Services provided

20% Back Office Outsourcing

20% Call Center Services

20% Cybersecurity +3 services

20% IT Managed Services

10% AI Agents

10% Unified Communications Consulting & SI

DIGITAL TELECOMMUNICATION CORP (DTC) is a small Cybersecurity company. They specialize in Cybersecurity and IT managed services and were founded in 1982.
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Santa Clarita, CA

25709 Rye Canyon Rd
Santa Clarita, CA 91355

661.964.2500

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Live Virtual Interpreter

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Pasadena, CA

Services provided

60% Translation

40% Call Center Services

Live Virtual Interpreter is a small Translation company located in Pasadena, California. The team specializes in Translation and Call Center Services.
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Pasadena, CA

338 S Rosemead Blvd
Pasadena, CA 91107

+1.818.200.1174

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House of Translation USA

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Irvine, CA

Services provided

40% Call Center Services

40% Translation

20% Transcription

Established in 2004, House of Translation USA is a phone answering service. The agency offers Call Center Services and Translation, and is small.
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Irvine, CA

7545 Irvine Center Drive Irvine Business Center Suite 200
Irvine, CA 92618

+1.855.381.4042

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Mystic River Consulting

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Santa Monica, CA

Services provided

30% Back Office Outsourcing

25% IT Managed Services

25% IT Strategy Consulting +2 services

10% AI Development

10% Other IT Consulting and SI

Small Back Office Outsourcing company Mystic River Consulting, is headquartered in Santa Monica, California. The team provides Back Office Outsourcing and IT managed services.
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Santa Monica, CA

730 Arizona Avenue
Santa Monica, CA 90401

310-844-1998

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TLC Translators

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Long Beach, CA

Services provided

70% Translation

30% Call Center Services

TLC Translators is a small Long Beach, California-based Translation company. Their services include Translation and Call Center Services.
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Long Beach, CA

6444 E. Spring St. #820
Long Beach, CA 90815

+1.562.419.2003

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Millennials Digital

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Torrance, CA

Services provided

25% Content Marketing

25% Sales Outsourcing

25% Search Engine Optimization +1 service

25% Social Media Marketing

Established in 2015, Millennials Digital is a social media marketing company. Their team provides Social Media Marketing and Content Marketing.
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Torrance, CA

22925 Arlington Ave UNIT 2
Torrance, CA 90501

424 571 3999

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Tri-Community Answering Service

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

San Marcos, CA

Services provided

20% Accounting

20% Call Center Services

20% Event Management +2 services

20% Executive Search

20% IT Managed Services

IT managed services company Tri-Community Answering Service was launched in 1968. The midsize team offers IT managed services and Call Center Services.
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San Marcos, CA

910 W San Marcos Blvd Suite 106
San Marcos, CA 92078

+1.760.753.6565

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LW Research Group

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Los Angeles, CA

Services provided

40% Recruiting

20% Call Center Services

20% Transcription +1 service

20% Translation

Small Recruiting company LW Research Group, is headquartered in Los Angeles, California. Their services include Recruiting and Call Center Services.
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Los Angeles, CA

17337 Ventura Boulevard Suite 301
Los Angeles, CA 91316

818.501.4794

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koreaninterpreters.net

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Los Angeles, CA

Services provided

60% Translation

20% Call Center Services

20% Transcription

Koreaninterpreters.net is a Los Angeles, California-based Translation company. They focus on Translation and Call Center Services and were founded in 2003.
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Los Angeles, CA

2975 Wilshire Boulevard, Suite 640
Los Angeles, CA 90010

+1.213.387.3124

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JAK Research Services, Inc.

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Laguna Niguel, CA

Services provided

60% Market Research

20% Call Center Services

20% HR Consulting

Based in Laguna Niguel, California, JAK Research Services, Inc. Is a small Market Research company. The team specializes in Market Research and Call Center Services.
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Laguna Niguel, CA

26033 Cape Drive, Suite 478
Laguna Niguel, CA 92677

+1.714.750.7566

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CLEAR LANGUAGE SERVICES

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Los Angeles, CA

Services provided

60% Translation

20% Call Center Services

20% Transcription

CLEAR LANGUAGE SERVICES, a small Translation company, is based in Los Angeles, California. The team provides Translation and Call Center Services.
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Los Angeles, CA

11209 National Blvd. #360
Los Angeles, CA 90064

+1.888.600.1245

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Tranlations4all

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Downey, CA

Services provided

70% Translation

15% Call Center Services

15% Transcription

Tranlations4all is a small Downey, California-based Translation company. The team specializes in Translation and Call Center Services.
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Downey, CA

7206 Finevale Drive
Downey, CA 90240

+1.562.806.9773

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Hispano Research

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Huntington Park, CA

Services provided

55% Market Research

15% Call Center Services

15% HR Consulting +1 service

15% Translation

Small Market Research company Hispano Research, is located in Huntington Park, California. Their services include Market Research and Call Center Services.
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Huntington Park, CA

6606 Pacific Blvd Ste 105
Huntington Park, CA 90255

+1.323.583.5719

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