Customer Service Outsourcing
$200,000 to $999,999
June 2018 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their responsibility of representing the company when interacting with potential customers is impressive."

Dec 21, 2022

Senior Manager, Construction Company

Anonymous

Other industries
Charlotte, North Carolina
201-500 Employees
Survey Response

Support Associates, Inc. provides customer service support to a construction company. They work with the client's specialists.

Support Associates, Inc. has helped the client reduce their management costs and improve their service quality. The client is impressed by how the vendor handles the responsibility as their representative when interacting with potential customers. They also communicate via email and phone.

BACKGROUND

Briefly describe what your company does and your role there.

I'm a senior manager in a construction company.

OPPORTUNITY / CHALLENGE

What were your company's goals when you started looking for a partner?

The first goal was Cost saving , then more coverage for the company, and better technology, equipments and resources.

SOLUTION

Describe the scope of your partner's work with your company. Please include a summary of any key tasks or deliverables.

Working with the specialists of the company

How many people does your company work with?

6-10

How did you find this provider?

Business Referral

Why did you choose to work with them?

High ratings or positive reviews
Pricing fits our budget
Good value for cost
Company values aligned

RESULTS & FEEDBACK

What are the results or deliverables of this partnership that demonstrate progress or success?

Cost of management and service quality

How does your team communicate with this service provider?

In-Person Meetings
Virtual Meetings
Phone calls
Email or Messaging App
Project Management platform

What did you find most impressive or unique about this company?

Their responsibility of representing the company when interacting with potential customers is impressive.

RATINGS

5.0

Support Associates, Inc.

The 24-hour Technical Support Company

Pricing Snapshot

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