Top BPO Companies in Melbourne

Ratings Updated: April 1, 2026

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Featured

What are Featured Providers?
Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Melbourne, Australia

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

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Reviews mention Adaptable
Clients consistently highlight Hugo's remarkable adaptability as a key strength. One client noted their 'remarkable adaptability and robust quality control processes' which supported market expansion, while another emphasized their 'flexibility' in scaling operations quickly without bureaucratic hurdles. Additionally, the ability to efficiently manage diverse tasks and rapidly respond to evolving needs was commended, underscoring an overall positive sentiment regarding their adaptability across various projects.

Back Office Outsourcing for E-Commerce Co

5.0 Sep 24, 2024

Their adaptability and robust quality control processes have been crucial in supporting our market expansion and maintaining high compliance standards. They've improved our back-office efficiency and compliance standards while demonstrating remarkable adaptability as we've expanded. Hugo's ability to scale their services to match our growth without compromising quality has been crucial to our success.
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Call Center Services for Gaming Company

5.0 Aug 17, 2023

The team at Hugo was not only professional but also incredibly easy and fun to work with. Their approachability, responsiveness, enthusiasm, and willingness to adapt to our needs created a collaborative atmosphere that fostered creativity and productivity. It felt like we were working alongside a team that genuinely cared about the success of our project.
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CX Outsourcing for Financial Services Firm

5.0 Apr 25, 2025

Hugo's project management has been great! They moved from contract signing to pilot launch in 1 week, demonstrating remarkable efficiency. Our communication flows seamlessly through Slack with weekly calibration calls keeping everything on track. Their reporting provides clear, actionable insights, and the team's agility allows them to quickly adapt to our evolving needs.
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CX Outsourcing for Financial Services Firm

5.0 Apr 25, 2025

Their flexibility has also been a game-changer for our business; when we need to scale quickly, they make it happen without the red tape I've encountered with other BPO partners. I've been pleasantly surprised by the stability of our Africa-based team – after experiencing high turnover with Philippines BPOs, it's refreshing to work with many of the same faces since day one. Their flexibility has also been a game-changer for our business.
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

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TECHSPEED INC

4.9 18 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Melbourne, Australia

Services provided

20% Back Office Outsourcing

15% Customer Service Outsourcing

15% Data Annotation Services +5 services

15% Document Digitization & Management

10% Call Center Services

10% Content Moderation Services

10% Litigation Support Services

5% Transcription

TECHSPEED INC is a data solutions company specializing in data entry, content management, and business process outsourcing. The company is praised for its professionalism and adaptability, with 100% of clients highlighting their responsiveness and 90% appreciating their ability to deliver on time. Clients commend their excellent project management and flexibility, noting a strong customer-first mindset. There were no significant areas for improvement mentioned across reviews.

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Reviews mention Proactive
Clients have expressed high satisfaction with TECHSPEED INC's proactive approach, noting their ability to anticipate potential issues and provide timely solutions. One client highlighted their 'customer-first mindset' and praised their quick responsiveness and adaptability to shifting priorities. The project management was described as organized and reliable, with clear timelines and regular communication. Overall, the sentiment reflects a strong appreciation for their commitment to quality and efficiency, making the collaboration smooth and productive.

Customer Service Outsourcing for Home Care Agency

5.0 Sep 29, 2025

What stood out most was their proactive communication and customer-first mindset. They were responsive to our needs, adapting quickly when priorities shifted or when additional support was required. They didn’t just complete tasks — they anticipated potential issues and offered solutions before problems arose. Their team showed genuine commitment to quality and efficiency, which made the partnership feel smooth and productive.
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3 of 3 reviews are 5 stars

Unknown avg. project cost

Reviewed 3 times in the past 6 months
In the past six months, TECHSPEED INC has received positive feedback for their professionalism, timely delivery, and effective communication. Clients praised their accuracy and responsiveness, with one noting their ability to deliver extensive election information faster than competitors. Another client highlighted the high accuracy in data entry with minimal corrections needed. Overall, clients expressed high satisfaction, with no significant areas for improvement identified.
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Industry Experience

TechSpeed Inc has demonstrated expertise across various industries including Politics, Home Services, Retail, Financial Services, and Advertising & Marketing. Clients commend their strong project management, responsiveness, and ability to deliver high-quality results efficiently. Overall sentiment reflects satisfaction, particularly in data processing and customer service, making them a suitable fit for organizations requiring reliable data entry, research, and operational support in diverse sectors.
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Software Other Industry Business services Consulting IT Services Nonprofit Real estate Financial services Retail Healthcare Home Services Politics Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (6) $10,000 to $49,000 (5)

What Clients Have Said
Clients consistently highlight TECHSPEED INC's competitive pricing and exceptional value for money. One client noted they chose TECHSPEED for their 'good value for cost,' emphasizing the superior volume and speed of deliverables compared to other vendors. Another pointed out that their pricing fit within budget while maintaining high-quality service. Overall, the sentiment reflects strong satisfaction with the cost-effectiveness and reliability of TECHSPEED's services, with multiple clients expressing no identified areas for improvement.
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Connext

5.0 7 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Melbourne, Australia

Services provided

30% Customer Service Outsourcing

30% Finance & Accounting Outsourcing (FAO)

20% Back Office Outsourcing +1 service

20% IT Staff Augmentation

Connext is a business process outsourcing company specializing in call center services, transaction management, and accounting processes. Reviewers praise Connext for their impressive hiring process, alignment with company values, and capability to rapidly provide skilled personnel. Over 90% of reviewers highlight their effective communication and project management, while some mention the need for increased employee training. The company is recognized for fostering long-term partnerships.

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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
In recent reviews, clients have expressed overall satisfaction with Connext's call center services, particularly noting a significant reduction in guest complaints and improved reservation accuracy. One client highlighted the impressive hiring process and alignment of values. However, there is a suggestion for enhancing employee training. Communication has been effective, with most projects delivered on time, reinforcing a positive sentiment towards Connext's reliability and professionalism.
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Industry Experience

Connext has demonstrated expertise across various industries, including entertainment, real estate, financial services, software, and business services. Clients commend their ability to quickly scale teams and improve operational efficiencies. The overall sentiment is highly positive, highlighting strengths in communication, talent acquisition, and alignment with client values. This provider appears particularly well-suited for companies in need of outsourcing solutions to enhance productivity, streamline operations, and support growth in a collaborative manner.
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Arts, entertainment & music Real estate Financial services Software Business services Other Industry

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight Connext's competitive pricing and overall value for money. For instance, one client noted that Connext's pricing fit their budget while aligning with their company values, leading to a successful partnership. Another client emphasized the cost-effectiveness in expanding their operations without the overhead of establishing a legal entity. Overall, the sentiment reflects satisfaction with the balance of cost and quality of service, reinforcing Connext as a reliable outsourcing partner.
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Honolulu, Hawaii (3) Denver, Colorado (1) Mechanicsville, Virginia (1) Trevose, Pennsylvania (1)

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Australian Waste Management Pty Ltd

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Truganina, Australia

Services provided

50% Document Digitization & Management

50% Waste Management

Australian Waste Management Pty Ltd is a Document Digitization & Management and Waste Management company. They were launched in 2003 and offer Document Digitization & Management and Waste
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Leads 2 U Consulting

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Sandringham, Australia

Services provided

50% Sales Outsourcing

15% Conversion Optimization

15% Search Engine Optimization +2 services

10% Content Marketing

10% Social Media Marketing

Leads 2 U Consulting is a Sales Outsourcing company. They are located in Sandringham, Australia and have small team of experts. Their services include Sales Outsourcing and Conversion Optimization.
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What are Featured Providers?
Remote CoWorker

4.8 176 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Melbourne, Australia

Services provided

45% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO)

10% Call Center Services +3 services

10% Customer Service Outsourcing

10% HR Consulting

10% Sales Outsourcing

Remote CoWorker is a virtual assistance service provider known for its comprehensive administrative support, project management, and marketing solutions. Across various industries, client feedback is overwhelmingly positive, with over 95% praising the team's responsiveness, efficiency, and ability to learn quickly. Many reviewers highlight the company’s exceptional project management skills, professionalism, and the significant improvement in productivity and time management they experienced.

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Reviews mention Attentive
Clients consistently highlight Remote CoWorker's attentiveness and responsiveness as key strengths. One COO noted their virtual assistant's capability to deliver timely results while being attentive to needs, stating, 'They are responsive and attentive to our needs throughout the process.' Similarly, another client praised their assistant for being 'attentive, helpful, courteous, and supportive.' Overall, the sentiment reflects a strong appreciation for the company's commitment to customer service and effective communication.

Marketing & Virtual Assistant Help for Video Marketing Co

5.0 Jun 13, 2021

The workflow between our team and theirs was extremely effective. Ryan has been nothing short of attentive, helpful, courteous, and supportive. I'm impressed by how responsive they are to everything.
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Staff Augmentation Sevices for Contracting Company

5.0 Apr 28, 2025

Their project management has been excellent. Response times have been quick and professional. Administrative tasks that would have taken an on-site employee several days to complete, due to competing priorities, were consistently finished in just 1–2 days. Work was not only completed on time but often included accurate reporting and additional helpful notes, even when not specifically requested. They have been highly attentive to our needs and proactive in their communication.
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14 of 14 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 14 times in the past 6 months
Recent reviews of Remote CoWorker highlight exceptional performance in administrative support across various sectors. Clients consistently praised their responsiveness, reliability, and ability to learn quickly. Specific feedback includes a notable increase in productivity, with one client reporting a 30% improvement. Communication was frequently cited as impressive, with clients appreciating timely responses and effective project management. Overall, the sentiment is overwhelmingly positive, with no significant areas for improvement identified by reviewers.
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Average Project Cost Breakdown

Less than $10,000 (53) $10,000 to $49,000 (12) $50,000 to $199,999 (3) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently highlight Remote CoWorker's excellent value for money, noting that their pricing aligns well with budgets. For instance, one client appreciated the 'good value for cost' and another emphasized that 'pricing fits our budget.' Many reviews express satisfaction with the efficiency and quality of work delivered, with comments on how the services have led to increased productivity and successful outcomes for various projects. Overall, the sentiment surrounding cost-effectiveness and value remains overwhelmingly positive.
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United States (108) Canada (4) United Arab Emirates (2) Australia (1) Belgium (1) Ireland (1) England (1)

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HelpSquad

5.0 11 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Melbourne, Australia

Services provided

40% Back Office Outsourcing

30% Call Center Services

30% Customer Service Outsourcing

HelpSquad is a customer service outsourcing company specializing in live chat support, call center augmentation, and virtual assistance across various industries. The company consistently receives high praise for its responsiveness, personalized service, and cost-effective solutions. Approximately 100% of reviewers commend HelpSquad for their attentive project management, while about 70% highlight significant improvements in lead generation and client engagement.

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1 of 1 reviews is 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 1 time in the past 6 months
In the last six months, HelpSquad has received positive feedback for their exceptional communication and effective guest service solutions. A client from Vello Property Management noted a 25% increase in guest communication hours and a 33% reduction in labor costs. They highlighted the team's responsiveness and attention to detail throughout the process, from sales to account management, emphasizing HelpSquad's alignment with their company's values and culture.
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Industry Experience

HelpSquad has demonstrated strong expertise across various industries, including Real Estate, Advertising & Marketing, Medical, Manufacturing, and Education. Clients noted exceptional communication and timely project delivery, leading to significant improvements in customer service efficiency, lead generation, and operational cost savings. Overall sentiment is positive, highlighting HelpSquad's adaptability and responsiveness, making them a suitable partner for businesses seeking comprehensive customer support solutions.
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Real estate Education Pharmaceuticals Advertising & marketing Medical Consumer Products Manufacturing Business services Software Supply Chain, Logistics, and Transport Healthcare

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Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (3) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight HelpSquad's affordability and value for money, noting that their pricing fits within budgets while delivering significant results. For instance, one client reported a 33% reduction in labor costs, while another emphasized the excellent service quality at a reasonable price. Overall sentiment reflects satisfaction with the cost-effectiveness of HelpSquad's services, aligning well with client expectations and project outcomes.
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More responsive than most other service providers

HelpSquad is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Select VoiceCom

4.8 9 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Melbourne, Australia

Services provided

30% Call Center Services

30% Customer Service Outsourcing

10% Back Office Outsourcing +3 services

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Sales Outsourcing

Select VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.

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0 of 1 reviews is 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 1 time in the past 6 months
In the last six months, client feedback for Select VoiceCom has been overwhelmingly positive. A Chief People Officer from a financial services company praised their well-organized and communicative team, noting responsiveness within 24 hours and a personalized approach. Clients appreciated their alignment in company values and culture fit. No areas for improvement were identified, indicating a high level of satisfaction with their services, particularly in sourcing and managing talent effectively.
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Industry Experience

Select VoiceCom exhibits strong capabilities across various industries, including Media, Business Services, Advertising & Marketing, Pharmaceuticals, Financial Services, and Legal. Clients commend their reliability, project management, and the ability to deliver measurable results, such as increased sales and improved customer service. Overall, feedback suggests a positive sentiment, particularly in the Financial Services and Legal sectors, where their attention to quality and client needs is highlighted as a key strength.
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Media Business services Advertising & marketing Pharmaceuticals Other industries Legal Financial services

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Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1)

What Clients Have Said
Clients express a strong sentiment regarding Select VoiceCom's cost-effectiveness and value for money, often highlighting it as a key reason for their selection. One client noted it offered 'good value for cost,' and another mentioned the 'high ratings' and 'great culture fit' that justified their investment. Overall, feedback indicates that Select VoiceCom consistently delivers results that exceed expectations, making them a reliable partner for various business needs.
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United States (7) Australia (1)

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Bowd

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Melbourne, Australia

Services provided

100% Back Office Outsourcing

Back Office Outsourcing company Bowd is located in Melbourne, Australia. They provide Back Office Outsourcing.
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The Onsite Shredding Company

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Hawthorn, Australia

Services provided

100% Document Digitization & Management

Established in 2016, The Onsite Shredding Company is a Document Digitization & Management company. The team offers Document Digitization & Management and is headquartered in Hawthorn, Australia.
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Secure M Pty Ltd

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Bayswater North, Australia

Services provided

100% Document Digitization & Management

Secure M Pty Ltd is a Document Digitization & Management company. The Bayswater North, Australia-based agency was launched in 2000. Their services include Document Digitization & Management.
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iShred Industries

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Knoxfield, Australia

Services provided

100% Document Digitization & Management

IShred Industries is a Document Digitization & Management company. Their team is headquartered in Knoxfield, Australia. The company provides Document Digitization & Management.
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Confidential Shredding Company

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Melbourne, Australia

Services provided

100% Document Digitization & Management

Located in Melbourne, Australia, Confidential Shredding Company is a small Document Digitization & Management company. Their services include Document Digitization & Management.
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What are Featured Providers?
MarKam Solutions

5.0 9 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Melbourne, Australia

Services provided

30% Call Center Services

20% Customer Service Outsourcing

20% IT Managed Services +2 services

20% Sales Outsourcing

10% Back Office Outsourcing

MarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.

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Reviews mention Timely
Overall feedback regarding the timeliness of MarKam Solutions is overwhelmingly positive. Clients consistently noted that all deliverables were met on time, with one client stating, "They managed the project efficiently, delivering all tasks and deliverables on time." Another highlighted their "extreme promptness" and ability to exceed expectations. Furthermore, a third client emphasized that every deliverable was met in a "timely and professional manner," reinforcing the company's reliability in meeting deadlines.

Call Center Services for Furniture Manufacturer

5.0 Nov 1, 2024

All project deliverables were met in professional and timely manner.
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Sales & Customer Service Outsourcing for Transportation Co

5.0 Sep 9, 2024

Every deliverable was met on a timely and professional manner.
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Call Center Services for Auto Transport Broker

5.0 Mar 19, 2025

MarKam Solutions have exceeded all expectations in regards to speed and quality of delivery. They have also been incredibly decisive when things aren't working.
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Back Office Outsourcing for Creative Agency

5.0 Nov 5, 2025

They managed the project efficiently, delivering all tasks and deliverables on time. Communication was clear and proactive, with regular progress updates and performance reports. Their structured approach made coordination easy and ensured deadlines were consistently met.
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Industry Experience

MarKam Solutions has demonstrated expertise across various sectors, including Advertising & Marketing, Supply Chain & Logistics, Manufacturing, Transportation, and Information Technology. Clients commend their ability to enhance operational efficiency, boost sales, and improve customer satisfaction. The overall sentiment is highly positive, particularly within Supply Chain & Logistics, where they provided significant cost reductions and revenue growth. Their strengths lie in adaptability, effective communication, and a strong understanding of industry-specific needs, making them a suitable partner across these diverse fields.
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Advertising & marketing Information technology Supply Chain, Logistics, and Transport Manufacturing Transportation

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Average Project Cost Breakdown

$50,000 to $199,999 (3) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently praised MarKam Solutions for their competitive pricing and excellent value for money. One client highlighted that their pricing fit the budget while providing a 'good value for cost.' Another noted a 35% decrease in labor costs while meeting sales goals, emphasizing affordability without sacrificing quality. Overall, feedback reflects strong satisfaction with cost-effectiveness, suggesting that MarKam Solutions delivers substantial value relative to their fees.
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United States (4) Bulgaria (3) England (1)

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TDCX

4.8 12 reviews
Verified

$100,000+

Undisclosed

10,000+

Serves Melbourne, Australia

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.

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Reviews mention Transparent
The overall sentiment regarding transparency in TDCX's operations is highly positive. Clients appreciate the company's culture of openness, where all team members can raise questions or concerns, fostering trust and operational enhancements. One client noted, 'This encouragement of transparency into the good or bad fosters trust between agent to TDCX and TDCX to client.' Such practices are seen as vital for building strong relationships and improving outcomes across partnerships.

Customer Service, Security & Risk Assessment for Fintech Co

5.0 Apr 28, 2022

TDCX has created a culture where everyone at every level can raise a question or concern, which has enabled my engagements with them to result in countless operating enhancements as well as large-scale operating shifts making all partners in the network increase outputs. This encouragement of transparency into the good or bad fosters trust between agent to TDCX and TDCX to client where everyone wins, including other vendors in the network. More partners should strive to operate this way.
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Singapore (7) Germany (1) Spain (1) United States (1)

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Big Outsource

5.0 52 reviews
Premier Verified

$10,000+

< $25 / hr

250 - 999

Serves Melbourne, Australia

Services provided

40% Customer Service Outsourcing

30% Back Office Outsourcing

20% Call Center Services +1 service

10% Finance & Accounting Outsourcing (FAO)

Big Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.

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Reviews mention Exceeds expectations
Clients have consistently reported that Big Outsource exceeds expectations, highlighting their exceptional project management and responsiveness. For instance, one client noted a 40% reduction in response times and a 20% improvement in customer satisfaction, attributing this success to Big Outsource's tailored approach and commitment to excellence. Another client emphasized their deep understanding of unique business needs, stating they deliver precisely what is required, thereby enhancing operational efficiency and customer satisfaction.

Customer Support Services for Petrochemical Company

5.0 Jul 13, 2023

Big Outsource demonstrated exceptional project management throughout our partnership. They consistently delivered items on time, meeting or exceeding our expectations. Their team was highly responsive to our needs, promptly addressing any concerns or issues that arose.
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Customer Support Services for Petrochemical Company

5.0 Jul 13, 2023

One of the most impressive aspects of working with Big Outsource was their commitment to excellence. They went above and beyond to understand our company's unique requirements and tailored their services accordingly. Their attention to detail and ability to deliver outstanding customer support truly set them apart.
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1 of 1 reviews is 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 1 time in the past 6 months
In the past six months, clients have praised Big Outsource for their responsiveness and ability to enhance project efficiency. One client noted a 30% improvement in turnaround time and appreciated the proactive communication and support provided by their assigned assistant. The alignment of company values and budget considerations were key factors in selecting Big Outsource. However, there is a suggestion for improvement in proposing new content tools, indicating room for further innovation.
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Industry Experience

Big Outsource has demonstrated notable expertise across various industries, including Information Technology, eCommerce, Healthcare, Financial Services, and Consumer Products. Clients commend their ability to enhance operational efficiency, improve customer service response times, and maintain a high standard of quality. Overall sentiments reflect a strong alignment of values, professionalism, and effective communication, making them a suitable partner for businesses seeking reliable support in these sectors.
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Healthcare Software Financial services Chemicals & Biotechnology Other industries Wellness & Fitness Beauty Education Medical Real estate Retail Telecommunications Beauty & Cosmetics Arts, entertainment & music Legal Supply Chain, Logistics, and Transport Consulting Consumer Products Information technology eCommerce

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United States (19) Canada (2) Australia (1) India (1) Serbia (1) Switzerland (1) England (1)

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Strategic Business Alliance Ltd

4.0 1 review

Undisclosed

Undisclosed

50 - 249

Melbourne, Australia

Services provided

35% Back Office Outsourcing

35% Finance & Accounting Outsourcing (FAO)

30% Business Consulting

Strategic Business Alliance Ltd provides data entry and logistical support services, catering to the needs of small international trading companies. Reviews highlight that their competitive pricing and global operational capability are impressive, resulting in reduced stress and increased efficiency for their clients.

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UpArrow Digital Marketing Agency

Not yet reviewed

$1,000+

$50 - $99 / hr

2 - 9

South Melbourne, Australia

Services provided

20% HR Consulting

20% Pay Per Click

20% Sales Outsourcing +2 services

20% Search Engine Optimization

20% Web Design

UpArrow Digital Marketing Agency is a SEO agency. They are headquartered in South Melbourne, Australia and have small team. They focus on Search Engine Optimization and Pay Per Click.
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What are Featured Providers?

Remote Team Solutions

5.0 23 reviews
Premier Verified

Undisclosed

Undisclosed

250 - 999

Serves Melbourne, Australia

Services provided

10% Back Office Outsourcing

10% Call Center Services

10% Customer Service Outsourcing +7 services

10% Employer of Record (EOR) Services

10% Finance & Accounting Outsourcing (FAO)

10% HR Outsourcing

10% IT Staff Augmentation

10% Recruitment Process Outsourcing

10% Sales Outsourcing

10% Staffing

Remote Team Solutions is a staffing and recruitment company specializing in remote team management and virtual assistance. Reviews suggest a high level of client satisfaction, with 100% of reviewers praising their responsiveness, cost-effectiveness, and cultural alignment. Clients consistently highlight the company's trustworthiness and ability to exceed expectations, which has fostered long-term partnerships across various industries.

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1 of 1 reviews is 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 1 time in the past 6 months
Recent feedback for Remote Team Solutions highlights their effective project management and timely delivery of services. A Processing Manager from Texas Specialty Underwriters praised their ability to issue policies faster while maintaining quality. Clients appreciate the flexibility in managing their teams and noted the good value for cost. Overall, sentiment is positive, with no significant areas for improvement identified, indicating a strong alignment with client expectations.
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Industry Experience

Remote Team Solutions has demonstrated expertise across diverse industries, including Legal, Media, Advertising & Marketing, Real Estate, and Business Services. Clients commend their strong project management, responsive communication, and high-quality staff, particularly for roles in customer service, recruitment, and virtual assistance. Overall sentiment is overwhelmingly positive, with clients noting significant improvements in operational efficiency, team integration, and cost-effectiveness. This provider is well-suited for clients in need of reliable staffing solutions in dynamic environments.
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Insurance Legal Other Industry Construction Human Resources Media Advertising & marketing IT Services Retail Business services Real estate Food & Beverages Software

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More responsive than most other service providers

Remote Team Solutions is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (18) Ireland (1) Mexico (1) New Zealand (1) England (1)

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Anaesthetic & Medical Billing Services

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Kew, Australia

Services provided

50% Back Office Outsourcing

50% Call Center Services

Founded in 2012, Anaesthetic & Medical Billing Services is an answering service company and Back Office Outsourcing company. Their services include Call Center Services and Back Office Outsourcing.
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Searchflex

Not yet reviewed

$1,000+

$50 - $99 / hr

2 - 9

South Melbourne, Australia

Services provided

20% Conversion Optimization

20% Digital Strategy

20% Pay Per Click +3 services

20% Search Engine Optimization

10% Sales Outsourcing

10% UX/UI Design

Searchflex is a Digital Strategy company. Launched in 2025, their team offers Digital Strategy and Conversion Optimization.
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Translationz

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Melbourne, Australia

Services provided

40% Language Interpretation

40% Translation

20% Call Center Services

Translationz is a Translation company. Based in Melbourne, Australia, the firm was launched in 2004. Their team focuses on Translation and Language Interpretation.
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GlobalInfo Pty Ltd

Not yet reviewed

$1,000+

$100 - $149 / hr

2 - 9

Oakleigh South, Australia

Services provided

15% CRM Consulting and SI

15% Pay Per Click

10% AI Development +6 services

10% Back Office Outsourcing

10% E-Commerce Development

10% Search Engine Optimization

10% Social Media Marketing

10% Web Design

10% Web Development

GlobalInfo Pty Ltd, a PPC agency, is in Oakleigh South, Australia. They focus on Pay Per Click and CRM consulting and SI and were founded in 2006.
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House of I.T.

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Camberwell, Australia

Services provided

70% IT Managed Services

30% Back Office Outsourcing

Established in 2000, House of I.T. Is an IT managed services company. The team offers IT managed services and Back Office Outsourcing and is headquartered in Camberwell, Australia.
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G'Day Broadcast

Not yet reviewed

$1,000+

$50 - $99 / hr

10 - 49

Altona North, Australia

Services provided

15% Content Marketing

15% Email Marketing

15% Pay Per Click +4 services

15% Search Engine Optimization

15% Social Media Marketing

15% Web Development

10% Sales Outsourcing

Based in Altona North, Australia, G'Day Broadcast is a social media marketing company. Their services include Social Media Marketing and Content Marketing.
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Ghost Writing Experts

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Melbourne, Australia

Services provided

100% Back Office Outsourcing

Ghost Writing Experts, a Back Office Outsourcing company, was founded in 2018. They focuses on Back Office Outsourcing.
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Launch IT Systems

Not yet reviewed

$25,000+

$300+ / hr

2 - 9

Docklands, Australia

Services provided

20% ERP Consulting and SI

20% IT Managed Services

15% CRM Consulting and SI +6 services

10% Business Consulting

10% Customer Service Outsourcing

10% Financial Consulting

5% Application Management & Support

5% Custom Software Development

5% Enterprise App Modernization

Launch IT Systems is an ERP consulting and SI company. They were established in 2022 and provide ERP consulting and SI and IT managed services.
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Moor Marketing Agency

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

South Melbourne, Australia

Services provided

20% Marketing Strategy

10% Content Marketing

10% Conversion Optimization +6 services

10% Digital Strategy

10% Pay Per Click

10% Sales Outsourcing

10% Search Engine Optimization

10% Social Media Marketing

10% Web Design

Moor Marketing Agency is a Marketing Strategy company. The South Melbourne, Australia-based company provides Marketing Strategy and Digital Strategy.
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Skill Sync AU

Not yet reviewed

Undisclosed

Undisclosed

Freelancer

Melbourne, Australia

Services provided

60% Back Office Outsourcing

40% Recruitment Process Outsourcing

Skill Sync AU is a Back Office Outsourcing company launched in 2017. Headquartered in Melbourne, Australia, the team focuses on Back Office Outsourcing and Recruitment Process Outsourcing.
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Hexcen Pty Ltd

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Melbourne, Australia

Services provided

25% Back Office Outsourcing

25% Email Marketing

25% Fulfillment +1 service

25% Web Development

Based in Melbourne, Australia and Malvern East, Australia, Hexcen Pty Ltd is an Email Marketing company. Established in 2017, the team specializes in Email Marketing and Web Development.
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Metreons Outsourcing

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Caroline Springs, Australia

Services provided

100% Back Office Outsourcing

Metreons Outsourcing is a Back Office Outsourcing company in Caroline Springs, Australia. Established in 2008, the team focuses on Back Office Outsourcing.
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Secure Hard Drive Destruction (SHDD)

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Melbourne, Australia

Services provided

100% Document Digitization & Management

Secure Hard Drive Destruction (SHDD) is a Document Digitization & Management company. They offer Document Digitization & Management and were launched in 2010.
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Adventure Consultancy Solutions Pty Ltd

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Melbourne, Australia

Services provided

30% Computer Engineering

20% Application Testing

20% Back Office Outsourcing +2 services

20% Robotics Process Automation

10% IT Strategy Consulting

Established in 2019, Adventure Consultancy Solutions Pty Ltd is a Computer Engineering company. Their team specializes in Computer Engineering and Application Testing.
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IntelliMail International

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Somerton, Australia

Services provided

20% Back Office Outsourcing

20% Direct Marketing

20% Email Marketing +2 services

20% Logistics & Supply Chain Consulting

20% Print Design

IntelliMail International is a Somerton, Australia-based Direct Marketing company. They offer Direct Marketing and Email Marketing and were established in 2008.
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New Media Services

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Botanic Ridge, Australia

Services provided

10% Back Office Outsourcing

10% Call Center Services

10% Customer Service Outsourcing +10 services

10% Graphic Design

10% Logo

10% Translation

10% Web Design

5% Content Marketing

5% Conversion Optimization

5% Pay Per Click

5% Search Engine Optimization

5% Social Media Marketing

5% Video Production

New Media Services is a midsize Back Office Outsourcing company. They specialize in Back Office Outsourcing and Call Center Services and were launched in 2012.
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Melbourne Caravans

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Frankston, Australia

Services provided

100% Customer Service Outsourcing

Founded in 1992, Melbourne Caravans is a Customer Service Outsourcing company. The agency specializes in Customer Service Outsourcing.
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Anton Murray Consulting

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Melbourne, Australia

Services provided

40% Commercial Financing

20% Accounting

20% Back Office Outsourcing +2 services

10% Business Consulting

10% Financial Consulting

Anton Murray Consulting is a Commercial Financing company based in Northbridge, Australia and Melbourne, Australia. Their services include Commercial Financing and Back Office Outsourcing.
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Melbourne, Australia

Level 27, 101 Collins Street
Melbourne, Australia 3004
1

+61.9653.9222

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Freedom Outsourcing Pty Ltd

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Melton West, Australia

Services provided

9% Back Office Outsourcing

9% Data Annotation Services

9% Finance & Accounting Outsourcing (FAO) +9 services

9% Social Media Marketing

8% Accounting

8% Customer Service Outsourcing

8% E-Commerce Development

8% Pay Per Click

8% Search Engine Optimization

8% Staffing

8% Web Design

8% Web Development

Freedom Outsourcing Pty Ltd is a social media marketing firm based in Melton West, Australia. Launched in 2024, the team offers Social Media Marketing and Back Office Outsourcing.
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oacdigital

Not yet reviewed

$1,000+

Undisclosed

10 - 49

Mount Eliza, Australia

Services provided

10% Branding

10% Conversion Optimization

10% Digital Strategy +7 services

10% Ecommerce Marketing

10% Pay Per Click

10% Product Marketing

10% Sales Outsourcing

10% Search Engine Optimization

10% Social Media Marketing

10% Web Development

Located in Mount Eliza, Australia, oacdigital is a branding firm. Founded in 2015, the team specializes in Branding and Digital Strategy.
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Flywheel Media

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

South Melbourne, Australia

Services provided

15% Search Engine Optimization

15% Web Design

10% Content Writing Services +6 services

10% Conversion Optimization

10% Email Marketing

10% Pay Per Click

10% Sales Outsourcing

10% Social Media Marketing

10% Video Marketing

Small SEO agency Flywheel Media, is headquartered in South Melbourne, Australia. The team specializes in Search Engine Optimization and Web Design.
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RDT IT Services

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Cranbourne West, Australia

Services provided

15% Branding

15% Document Digitization & Management

15% Search Engine Optimization +5 services

15% Social Media Marketing

10% Graphic Design

10% IT Managed Services

10% Web Design

10% Web Development

RDT IT Services is a branding agency. Founded in 2017, the firm is based in Cranbourne West, Australia. Their services include Branding and Social Media Marketing.
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CDM Direct

Not yet reviewed

$1,000+

$25 - $49 / hr

250 - 999

Seaford, Australia

Services provided

80% Call Center Services

20% Customer Service Outsourcing

CDM Direct is a North Sydney, Australia-based call center service. Their services include Call Center Services and Customer Service Outsourcing.
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Seaford, Australia

83 Hartnett Drive
Seaford, Australia 3198

+1800.221.811

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MarketOne International

Not yet reviewed

$10,000+

Undisclosed

250 - 999

Melbourne, Australia

Services provided

35% Email Marketing

30% Call Center Services

20% Marketing Strategy +2 services

10% Conversion Optimization

5% Sales Outsourcing

MarketOne International is an Email Marketing company founded in 1998. Their services include Email Marketing and Call Center Services.
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Melbourne, Australia

Level 4, 446 Collins Street
Melbourne, Australia 3000

395.344.333

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CallForce

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Bentleigh East, Australia

Services provided

60% Call Center Services

40% Sales Outsourcing

CallForce is a phone answering service. The team provides Call Center Services and Sales Outsourcing and is located in Moorabbin, Australia and Bentleigh East, Australia.
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Bentleigh East, Australia

Bentleigh East
Bentleigh East, Australia 3165

+61.3.9005.2335

See All Locations (2)

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Sterling BPO

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Port Melbourne, Australia

Services provided

100% Back Office Outsourcing

Back Office Outsourcing company Sterling BPO offers Back Office Outsourcing. They were founded in 2014.
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AccountCraft Australia

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Werribee, Australia

Services provided

60% Customer Service Outsourcing

40% Accounting

AccountCraft Australia, a Customer Service Outsourcing company, is based in Werribee, Australia. Founded in 2014, the team specializes in Customer Service Outsourcing and Accounting.
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