Top BPO Companies in Melbourne
-
Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Serves Melbourne, AustraliaServices provided
See all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
$1,000+< $25 / hr1,000 - 9,999Serves Melbourne, AustraliaServices provided
See all 7 projectsConnext is a versatile outsourcing agency providing call center, accounting, and business process management services. Reviews indicate a strong focus on client alignment, effective recruitment, and seamless integration into clients' workflows, with over 85% of feedback emphasizing their impressive hiring speed and communication. Clients appreciate their proactive approach and dedication to long-term partnerships, although some suggest enhanced employee training.
$1,000+< $25 / hr50 - 249Serves Melbourne, AustraliaServices provided
See all 9 projectsMarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.
-
$1,000+< $25 / hr1,000 - 9,999South Yarra, Australia
Services provided
See all 4 projectsAcquire BPO is a business process outsourcing company specializing in inbound and outbound call services, offering fast and efficient telemarketing and customer support solutions. Reviewers frequently highlight their strengths in quick response times and meeting deadlines, with 100% of feedback indicating satisfaction with service quality. Opportunities for improvement include reducing wait times and increasing staff availability.
-
$5,000+$50 - $99 / hr10 - 49Melbourne, Australia
Services provided
See all 6 projectsPointer Strategy is a specialized sales and marketing agency that offers services such as cold email campaigns, lead generation, and appointment setting. Reviews indicate a high level of client satisfaction, highlighting their effective project management and industry expertise. Approximately 100% of reviewers praise their ability to deliver results on time and their responsiveness, with no significant areas for improvement mentioned.
-
Featured
What are Featured Providers?
$100,000+Undisclosed10,000+Serves Melbourne, AustraliaServices provided
See all 12 projectsTDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.
UndisclosedUndisclosed250 - 999Serves Melbourne, AustraliaServices provided
See all 24 projectsRemote Team Solutions is a staffing company specializing in recruiting and managing remote teams across various industries. The reviews highlight their strength in sourcing talent that aligns with company cultures, with approximately 100% of reviewers commending their dedication and professionalism. Clients consistently appreciate their responsive communication and timely project management, though a few noted the hiring process could sometimes be rushed.
$1,000+< $25 / hr50 - 249Serves Melbourne, AustraliaServices provided
See all 18 projectsTECHSPEED INC is a data management and business process outsourcing company, excelling in services like data entry, data cleaning, and customer support. Their reviews reveal an impressive track record of responsive project management and adaptability, with 100% of reviewers expressing satisfaction and no identified areas for improvement. Notably, clients highlight their efficiency, proactive communication, and ability to handle complex data projects with precision.
-
UndisclosedUndisclosed10 - 49South Yarra, Australia
Services provided
See all 2 projectsTeqnet Solutions is a finance and accounting outsourcing company that also provides data entry services. They are praised for their professionalism, tailored solutions, and innovative approaches, with 100% positive feedback emphasizing their efficiency, cost reduction, and client collaboration. Reviewers consistently commend their responsiveness and seamless service delivery.
-
$1,000+$25 - $49 / hr10,000+Melbourne, Australia
Services provided
TTEC is a phone answering service and Customer Service Outsourcing company founded in 1982. Their team provides Call Center Services and Customer Service Outsourcing.
Read more -
$250,000+$25 - $49 / hr1,000 - 9,999Burwood, Australia
Services provided
TSA Group, a Customer Service Outsourcing company, was launched in 1997. The firm provides Customer Service Outsourcing and Call Center Services.
Read more -
$5,000+Undisclosed10 - 49Scoresby, Australia
Services provided
See all 2 projectsLead Express is a lead generation company that excels in building high-quality, executive-level prospects for various industries. The firm has received overwhelmingly positive feedback, with a notable 2400% ROI in one project and consistent praise for understanding client needs. Clients appreciate their proactive communication, strategic approach, and ability to secure several new business opportunities, though some suggest improvements in planning and transparency.
-
$10,000+< $25 / hr250 - 999Brighton, Australia
Services provided
Packleader BPO is a Market Research company. Launched in 2008, their team offers Market Research and Call Center Services.
Read more -
$5,000+$50 - $99 / hr10 - 49Melbourne, Australia
Services provided
Telephone answering service and Sales Outsourcing company Evolved Contact is headquartered in Melbourne, Australia. Launched in 2014, the team offers Call Center Services and Sales Outsourcing.
Read more -
$5,000+$25 - $49 / hr50 - 249Melbourne, Australia
Services provided
See all 2 projectsVirtual Assistants Pakistan is a company providing reliable virtual support services, particularly excelling in compliance management. Reviews indicate a high level of professionalism and effective communication, with 100% of feedback being positive. Clients appreciate their smooth onboarding process and the noticeable positive impact on operations, continually recommending them for dependable virtual assistance.
-
Undisclosed< $25 / hr1,000 - 9,999Melbourne, Australia
Services provided
ConnectOS is an IT strategy consulting company. Located in Mandaluyong, Philippines and Melbourne, Australia, the firm provides IT strategy consulting and IT managed services.
Read more -
$5,000+Undisclosed10 - 49Melbourne, Australia
Services provided
LeadCallers is an answering service. Their team is located in Melbourne, Australia and focuses on Call Center Services and Sales Outsourcing.
Read more -
UndisclosedUndisclosed250 - 999Balaclava, Australia
Services provided
Away Digital Teams is a Balaclava, Australia-based Back Office Outsourcing company. Established in 2016, the team offers Back Office Outsourcing and IT staff augmentation.
Read more -
UndisclosedUndisclosed10 - 49Wheelers Hill, Australia
Services provided
Alltel Australia is a Customer Service Outsourcing company. They specialize in Customer Service Outsourcing and Call Center Services and are headquartered in Wheelers Hill, Australia.
Read more -
Undisclosed< $25 / hr50 - 249Epping, Australia
Services provided
Work4you, a phone answering service, is in Epping, Australia. They offer Call Center Services and Back Office Outsourcing.
Read more -
$1,000+$25 - $49 / hr250 - 999Melbourne, Australia
Services provided
Customer Service Outsourcing company Startek Australia was launched in 1995. The team offers Customer Service Outsourcing and Transcription and is located in Melbourne, Australia.
Read more -
$10,000+< $25 / hr50 - 249Docklands, Australia
Services provided
WireTask is a midsize Business Consulting company located in Docklands, Australia and Dhaka, Bangladesh. Their services include Business Consulting and Call Center Services.
Read more -
UndisclosedUndisclosed2 - 9Richmond, Australia
Services provided
Outsourcey, an answering service company and Back Office Outsourcing company, was founded in 2024. The firm specializes in Call Center Services and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed2 - 9Prahran, Australia
Services provided
Tom's Pest Control Melbourne is a call center service. In Prahran, Australia, the agency was launched in 2005. Their team provides Call Center Services and Sales Outsourcing.
Read more -
$1,000+$25 - $49 / hr10 - 49Heidelberg West, Australia
Services provided
Back Office Outsourcing company TMC was established in 1974. The team specializes in Back Office Outsourcing and Customer Service Outsourcing.
Read more -
Undisclosed< $25 / hr50 - 249Broadmeadows, Australia
Services provided
Cross Angle is a midsize graphic design company founded in 2008. Their team offers Graphic Design and Back Office Outsourcing.
Read more -
$1,000+< $25 / hr50 - 249Melbourne, Australia
Services provided
Midsize Finance & Accounting Outsourcing (FAO) company My Virtual Mate, is based in Melbourne, Australia. Their services include Finance & Accounting Outsourcing (FAO) and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed250 - 999Cremorne, Australia
Services provided
See all 7 projectsInflux provides outsourcing services across various industries, including finance, healthcare, real estate, and transportation, assisting clients in reducing operational costs and improving customer service. Overall, feedback highlights Influx's professionalism, cost-effectiveness, and ability to enhance business growth and efficiency. Clients appreciate the smooth collaboration process, though some reviews do not emphasize unique aspects of the company's services.
-
UndisclosedUndisclosed50 - 249Pascoe Vale South, Australia
Services provided
Global TeleForce Ltd is a Pascoe Vale South, Australia-based Back Office Outsourcing company. They provide Back Office Outsourcing and Accounting and were founded in 2012.
Read more -
$1,000+$25 - $49 / hr50 - 249West Melbourne, Australia
Services provided
Oracle CMS, a Customer Service Outsourcing company, was established in 2005. The agency specializes in Customer Service Outsourcing and Social Media Marketing.
Read more -
UndisclosedUndisclosed50 - 249Malvern East, Australia
Services provided
Carisma Solutions Private Limited is a Chennai, India-based Back Office Outsourcing company. They offer Back Office Outsourcing and Robotics Process Automation and were launched in 2006.
Read more -
$1,000+Undisclosed50 - 249Melbourne, Australia
Services provided
No name is an answering service company based in Melbourne, Australia. They offer Call Center Services and Transcription.
Read more -
Undisclosed$25 - $49 / hr10 - 49Noble Park, Australia
Services provided
Eco Commercial Cleaning Melbourne is a small Customer Service Outsourcing company established in 2010. Their services include Customer Service Outsourcing.
Read more -
$1,000+< $25 / hr10 - 49Melbourne, Australia
Services provided
SES Carpet Cleaning Melbourne is a Customer Service Outsourcing company. The team provides Customer Service Outsourcing and is located in Melbourne, Australia.
Read more -
$5,000+$25 - $49 / hr10 - 49Boronia, Australia
Services provided
Lane Electrical is a Customer Service Outsourcing company in Boronia, Australia and Boronia, Australia. They offer Customer Service Outsourcing and were launched in 2020.
Read more -
$1,000+Undisclosed10 - 49Mount Waverley, Australia
Services provided
Avantix is a small Meadowbrook, Australia-based Document Digitization & Management company. The team provides Document Digitization & Management and IT strategy consulting.
Read more -
$1,000+Undisclosed10 - 49Glen Iris, Australia
Services provided
The Outsourcing Co Pty Ltd, a Customer Service Outsourcing company, was founded in 2025. They specializes in Customer Service Outsourcing and Finance & Accounting Outsourcing (FAO).
Read more -
$1,000+< $25 / hr10 - 49Werribee, Australia
Services provided
Frosted Wheels is a Customer Service Outsourcing company. Headquartered in Werribee, Australia, their small team specializes in Customer Service Outsourcing. The company was launched in 2020.
Read more -
Undisclosed< $25 / hr1,000 - 9,999Melbourne, Australia
Services provided
See all 35 projectsMeru Accounting specializes in bookkeeping, accounting, and tax preparation services. Reviews reveal a mixed performance with approximately 57% of clients expressing concerns about missed deadlines, unfulfilled commitments, and unprofessional conduct, while around 43% highlight timely delivery, responsiveness, and professionalism. Some clients commend their industry knowledge and personalized service, although issues with communication and project management were noted by others.
-
$1,000+$25 - $49 / hr10 - 49Carlton, Australia
Services provided
Launched in 2021, ClickOne Digital, a small Marketing Strategy company, is located in Carlton, Australia. Their services include Marketing Strategy and Social Media Marketing.
Read more -
UndisclosedUndisclosed50 - 249Campbellfield, Australia
Services provided
Greenbox Group Pty Ltd is a midsize Document Digitization & Management company. They offer Document Digitization & Management and were launched in 2000.
Read more -
$1,000+< $25 / hr50 - 249Camberwell, Australia
Services provided
AI Squad is a Customer Service Outsourcing company based in Camberwell, Australia. They focus on Customer Service Outsourcing and were established in 2025.
Read more -
Undisclosed< $25 / hr10 - 49Point Cook, Australia
Services provided
Launched in 2020, Cloudesk Offshore Staffing is a Back Office Outsourcing company. The small team specializes in Back Office Outsourcing and Customer Service Outsourcing.
Read more -
$1,000+$25 - $49 / hr50 - 249Wheelers Hill, Australia
Services provided
In Wheelers Hill, Australia, 24x7 Direct is an answering service. They provide Call Center Services and Sales Outsourcing.
Read more -
$1,000+< $25 / hr50 - 249Melbourne, Australia
Services provided
See all 1 projectsOutsource Genius offers comprehensive SEO services, including website audits, keyword research, on-page optimization, technical SEO, content strategy, and link building. Reviews indicate that the company excels in project management, consistently delivering work on time and demonstrating a strong commitment to fulfilling client needs, showcasing reliability and professionalism. Overall, clients express high satisfaction with Outsource Genius' services and outcomes.
-
UndisclosedUndisclosed250 - 999Melbourne, Australia
Services provided
Midsize Accounting company Onehalf Offshore Business Solutions, is headquartered in Melbourne, Australia. Their services include Accounting and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed250 - 999Melbourne, Australia
Services provided
Founded in 1987, Objective Corporation is an IT managed services company. The agency offers IT managed services and ECM consulting and SI, and is midsize.
Read more -
$5,000+Undisclosed10 - 49Mentone, Australia
Services provided
Headquartered in Singapore and Mentone, Australia, 1000Steps is a Business Consulting company. They specialize in Business Consulting and Corporate Training & Coaching and were founded in 2017.
Read more -
$1,000+< $25 / hr2 - 9Southbank, Australia
Services provided
Sagar Sethi, a Direct Marketing company, is in Southbank, Australia. Established in 2021, the team focuses on Direct Marketing and Product Marketing.
Read more -
UndisclosedUndisclosed10 - 49East Melbourne, Australia
Services provided
VMORE | Virtual Practice People is a Back Office Outsourcing company located in East Melbourne, Australia. They offer Back Office Outsourcing.
Read more -
$1,000+$50 - $99 / hr250 - 999Point Cook, Australia
Services provided
Glen Group is a Commercial Development company established in 2015. The team provides Commercial Development and Customer Service Outsourcing and is based in Richmond, Canada and Surrey, Canada.
Read more -
$5,000+Undisclosed50 - 249Melbourne, Australia
Services provided
Flexisource IT, an IT staff augmentation company, is in Melbourne, Australia and Makati, Philippines. They offer IT staff augmentation and Call Center Services.
Read more -
$50,000+< $25 / hr10 - 49Melbourne, Australia
Services provided
Arkis is an other IT consulting and SI company. They were launched in 2012 and specialize in other IT consulting and SI and Business Consulting.
Read more -
$50,000+$25 - $49 / hr50 - 249Moonee Ponds, Australia
Services provided
V7Infotech is a website development firm. Founded in 2021, their team focuses on Web Development and Staffing.
Read more -
$1,000+$25 - $49 / hr50 - 249South Melbourne, Australia
Services provided
See all 1 projectsB2B Growth Force - Top B2B Marketing, Revenue Operations & ABM Agency offers marketing strategy development and revenue operations services, focusing on enhancing business growth. Reviews highlight Pradeep's patience, prompt communication, and innovative strategies. Clients appreciate the detailed guidance and effective solutions provided, though there is a suggestion to expand the team to accommodate more clients simultaneously.
-
$1,000+< $25 / hr10 - 49Campbellfield, Australia
Services provided
City Cash 4 Cars is a Corporate Training & Coaching company. They offer Corporate Training & Coaching and Back Office Outsourcing and are based in Campbellfield, Australia.
Read more
Share your project goals, and we’ll connect you with verified partners who fit your budget and timeline.
Get My Matches
Tell us what you need — we’ll match you with top agencies and their real-time quotes in minutes.
Get My QuotesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Top 3 Melbourne BPO Services
-
$1,000+< $25 / hr1,000 - 9,999South Yarra, Australia
Ability to deliver
26/40.015/20 Reviews6.8/10 Clients & Experience4.2/10 Market PresenceService focus
73% Back Office Outsourcing27% Other -
$5,000+$50 - $99 / hr10 - 49Melbourne, Australia
Ability to deliver
28.2/40.016.6/20 Reviews8.1/10 Clients & Experience3.4/10 Market PresenceService focus
30% Back Office Outsourcing70% Other -
UndisclosedUndisclosed10 - 49South Yarra, Australia
Ability to deliver
20.4/40.016.2/20 Reviews0.7/10 Clients & Experience3.4/10 Market PresenceService focus
30% Back Office Outsourcing70% Other -
$1,000+$25 - $49 / hr10,000+Melbourne, Australia
Ability to deliver
4.5/40.00/20 Reviews0/10 Clients & Experience4.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$250,000+$25 - $49 / hr1,000 - 9,999Burwood, Australia
Ability to deliver
4.2/40.00/20 Reviews0/10 Clients & Experience4.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+Undisclosed10 - 49Scoresby, Australia
Ability to deliver
19/40.015.6/20 Reviews0/10 Clients & Experience3.4/10 Market PresenceService focus
30% Back Office Outsourcing70% Other -
$10,000+< $25 / hr250 - 999Brighton, Australia
Ability to deliver
3.7/40.00/20 Reviews0/10 Clients & Experience3.7/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$5,000+$50 - $99 / hr10 - 49Melbourne, Australia
Ability to deliver
6.7/40.00/20 Reviews2.9/10 Clients & Experience3.9/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+$25 - $49 / hr50 - 249Melbourne, Australia
Ability to deliver
19.4/40.016.4/20 Reviews0/10 Clients & Experience3/10 Market PresenceService focus
20% Back Office Outsourcing80% Other -
Undisclosed< $25 / hr1,000 - 9,999Melbourne, Australia
Ability to deliver
6.8/40.00/20 Reviews1.5/10 Clients & Experience5.3/10 Market PresenceService focus
40% Back Office Outsourcing60% Other -
$5,000+Undisclosed10 - 49Melbourne, Australia
Ability to deliver
5.5/40.00/20 Reviews2.1/10 Clients & Experience3.4/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed250 - 999Balaclava, Australia
Ability to deliver
9.8/40.00/20 Reviews6.2/10 Clients & Experience3.7/10 Market PresenceService focus
40% Back Office Outsourcing60% Other -
UndisclosedUndisclosed10 - 49Wheelers Hill, Australia
Ability to deliver
6.3/40.00/20 Reviews2.1/10 Clients & Experience4.2/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
Undisclosed< $25 / hr50 - 249Epping, Australia
Ability to deliver
7/40.00/20 Reviews3/10 Clients & Experience4/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
$1,000+$25 - $49 / hr250 - 999Melbourne, Australia
Ability to deliver
3/40.00/20 Reviews0/10 Clients & Experience3/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
$10,000+< $25 / hr50 - 249Docklands, Australia
Ability to deliver
3/40.00/20 Reviews0/10 Clients & Experience3/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
UndisclosedUndisclosed2 - 9Richmond, Australia
Ability to deliver
3.4/40.00/20 Reviews0/10 Clients & Experience3.4/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed2 - 9Prahran, Australia
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
100% Back Office Outsourcing
Latest BPO Articles
See all articles
How to Choose a 3PL: 5 Mistakes E-Commerce Brands Make
Learn how to choose a 3PL that fits your channel mix, avoids hidden costs, and scales with your brand. Real selection criteria, and top providers compared.
