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Provides consistent, high quality customer service

Influx is the global leader in ‘Support as a Service,’ elastic, pay-as-you-go support teams. Companies like Blenders Eyewear, ClassPass, Biteable and Sendle work with Influx to make their support teams fast, flexible and scalable.

Min project size
Undisclosed
Hourly rate
Undisclosed
Employees
250 - 999
Locations
Cremorne, Australia
Year founded
Founded 2013

Service Lines

Ecommerce Marketing: 50%
Sales Outsourcing: 50%

No Focus Areas have been added yet…

Industries

No Industries have been added yet…

Clients

No Clients have been added yet…

Pricing Snapshot

Min. project size Undisclosed

Avg. hourly rate Undisclosed

Rating for cost 3.9 /5

Most Common Project Size

$50,000 - $199,999 based on 7 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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Overall Review Rating

4.1

Quality

4.3 /5
Schedule

4.4 /5
Cost

3.9 /5
Willing to Refer

3.6 /5

See all 7 Reviews

Influx Reviews

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Customer Service Outsourcing
Less than $10,000
July 2022 - Ongoing

4.0

Quality: 4.0

Schedule: 5.0

Cost: 4.0

Willing to Refer: 4.0

"We are able to save costs and focus on company growth and development."

Dec 21, 2022

Employee, 3D Animation Company

Anonymous

Arts, entertainment & music
Brantford, Ontario
11-50 Employees
Survey Response

Influx provides customer service outsourcing for a 3D animation company. They augment the internal team's capacities, allowing internal employees to focus more on important tasks.

Thanks to Influx's efforts, the client has saved time and costs. Moreover, they are able to focus on tasks related to company growth and development. They communicate through email and a messaging app. Overall, the client is satisfied with their support.

Customer Service Outsourcing
$10,000 to $49,999
May 2020 - Ongoing

4.0

Quality: 4.5

Schedule: 4.0

Cost: 4.0

Willing to Refer: n/a

"They are patient and professional."

Dec 21, 2022

Owner, Financial Industry Company

Anonymous

Financial services
Prince Edward Island, Canada
1-10 Employees
Survey Response

Influx provides customer service outsourcing for a financial industry company. They handle customer inquiries and support the client's business operations.

Thanks to Influx's efforts, the client's revenue has increased. They communicate through virtual meetings, phone calls, and emails. Overall, the client is pleased with their support.

Customer Service Outsourcing
$50,000 to $199,999
Apr. 2013 - Ongoing

3.5

Quality: 4.0

Schedule: 4.0

Cost: 3.0

Willing to Refer: 3.5

"We're impressed by how smooth and easy it is for us."

Dec 21, 2022

Marketing Employee, Hotel

Anonymous

Hospitality & leisure
Jacksonville, Florida
501-1,000 Employees
Survey Response

Influx provides customer service support to a hotel. They help the client organize everything and manage their bookings correctly and efficiently.

Influx has helped increase the client's sales and ratings. The client appreciates how the vendor makes the entire process easy for them. They also commend their convenient communication via phone, email, and meetings.

Customer Service Outsourcing
$50,000 to $199,999
Feb. 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.0

Willing to Refer: 5.0

"I'm impressed with their clear targets and monthly plans."

Dec 21, 2022

Executive, Financial Services

Anonymous

Financial services
Phoenix, Arizona
501-1,000 Employees
Survey Response

Influx provides customer service support to help a financial services firm grow their customer base.

Influx has helped the client increase their customer base. Their team establishes clear targets and provides monthly plans, which the client appreciates. They also communicate effectively via virtual meetings.

Customer Service Outsourcing
$1,000,000 to $9,999,999
Mar. 2018 - Ongoing

3.0

Quality: 3.0

Schedule: 3.0

Cost: 3.0

Willing to Refer: 3.0

"I'm impressed by how they help us save a lot of time."

Dec 21, 2022

Manager, Healthcare Company

Anonymous

Other industries
Irvine, California
501-1,000 Employees
Survey Response

Influx provides customer service support to a healthcare company. They hire workers in outsourced areas to help the end customers with their questions regarding insurance or any other procedure.

Influx has helped the client improve customer satisfaction percentage. They also enable the client to save a lot of time and focus on their main business. Moreover, the vendor provides convenient communication via phone, email, project management platforms, and meetings.

Sales Outsourcing
$1,000,000 to $9,999,999
Jan. 2021 - Ongoing

4.5

Quality: 4.5

Schedule: 4.5

Cost: 4.5

Willing to Refer: 4.5

"They've made our work easier, faster, and clearer."

Dec 21, 2022

Sales Manager, Real Estate

Anonymous

Real estate
Denver, Colorado
51-200 Employees
Survey Response

A real estate firm partners with Influx to provide them with sales outsourcing services. They assist the client in improving their customer service to boost sales.

Influx has helped the client increase their customer base and boost the level of their annual income. They've also made the client's work easier, faster, and clearer. Furthermore, the client appreciates their effective communication via email and in-person meetings.

Customer Service Outsourcing
$50,000 to $199,999
Mar. 2018 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They are able to take the lead in areas we are not as experienced with."

Dec 21, 2022

Employee, Hospitality Company

Anonymous

Hospitality & leisure
Woodland, California
5,001-10,000 Employees
Survey Response

Influx provides customer service support to a hospitality company. They answer customer queries and resolve issues.

Thanks to Influx, the client hasn't received any issues or complaints from end customers. The client appreciates how the vendor has taken the lead in areas they aren't as experienced with. Moreover, they ensure effective communication via phone and email.

Showing 1-7 of 7 Reviews

Locations (1)

10-20 Gwynne St,, Cremorne Cremorne, Australia 3121

401 - 500

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Influx

Provides consistent, high quality customer service

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Influx Reviews

Customer Service Outsourcing for 3D Animation Company

BACKGROUND

OPPORTUNITY / CHALLENGE

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Customer Service Outsourcing for Financial Industry Company

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Customer Service Outsourcing for Hotel

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Customer Service Outsourcing for Financial Services Firm

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Customer Service Outsourcing for Healthcare Company

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Sales Outsourcing for Real Estate Firm

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Customer Service Outsourcing for Hospitality Company

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OPPORTUNITY / CHALLENGE

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Location

Locations (1)

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