Survey

9 Office Spaces in the U.S.: Do Employees Really Want Open Floor Plans?

  • Oct 16, 2019
  • Kristen Herhold
  • , Survey

Fifty years ago, the average American office didn’t stray from the norm: People in business attire all worked in a traditional office space from 9 a.m. to 5 p.m. from Monday through Friday.

Now, the “average” office space is hard to describe. Many offices are still traditional, with business dress code, standard hours, set desk spaces, and few perks; other offices, however, offer flexible hours, no dress code, and open spaces for employees to move around in. And many businesses don’t even have a physical office, as technology allows employees to work from home.

So, what is the typical office space for an American worker? Clutch takes a look at nine office spaces from across the U.S.:

Read More

Do Employees Want a Social Media Policy For Discussing Politics at Work?

  • Sep 18, 2019
  • Grayson Kemper
  • , Survey

In August 2017, Kenneth Story, a University of Tampa sociology professor, came under intense scrutiny for a tweet suggesting that the damage in Texas from Hurricane Harvey was retribution for the state’s support for the Republican party. 

“I don’t believe in instant Karma but this kinda feels like it for Texas. Hopefully this will help them realize the GOP doesn’t care about them,” Story’s tweet read. 

The incident ultimately resulted in Story resigning, though the university decided not to fire him.  

Story’s example raises questions about how political views on a personal social media account can impact an employee’s job standing.

For example: 

Read More

The Impact of Robocalls on Business Phone Communication

  • Jul 17, 2019
  • Riley Panko
  • , Survey

Americans received nearly 48 billion robocalls in 2018, according to robocall blocking service YouMail. That number is likely to increase unless the government follows through on significant regulatory changes such as a promised caller ID authentication network

Recent survey reports found:

Read More

Is a Political Expression Policy Necessary to Avoid a Hostile Workplace?

  • Jul 10, 2019
  • Grayson Kemper
  • , Survey

Political expression in the workplace, like conversations, campaign materials, or provocative clothing, can foster uncomfortable dynamics and even hostility among colleagues. 

When an office environment is unsuitable for employees to work in due to political discrimination, it can be considered a hostile workplace

To avoid a hostile work environment, companies can implement a political expression policy that outlines the political expressions and discussions that are acceptable at work. 

Clutch surveyed 500 full-time employees to understand their experiences with and attitudes about political expression in the workplace and to determine how political expression contributes to a hostile workplace. 

Read More

IoT Technology and Smart Devices in the Home

  • May 30, 2019
  • Grayson Kemper
  • , Survey

IoT technology allows people to access and control aspects of their lives remotely through a network of smart devices and sensors that connect to each other through the internet. 

The growing popularity of smart home devices such as ovens, fridges, security systems, and thermostats indicates that IoT technology is encroaching on our home lives. 

Clutch surveyed 581 people who are familiar with IoT technology to learn about the perceived benefits and hurdles of investing in smart home devices.

People value the level of control smart home devices offer, particularly for monitoring home security. They also plan to invest more in smart home devices as IoT technology becomes more available and affordable. 

Use this article to understand which factors impact how familiar people are with IoT technology and how people invest in smart home devices. 

Read More

How Businesses Should Set Up Their IVR Menu

  • Apr 11, 2019
  • Riley Panko
  • , Survey

Interactive voice response (IVR) menus route incoming callers through options, which they can select by pressing buttons or speaking certain words. 

Often referred to simply as “phone menus,” IVR systems connect callers to a business’ appropriate resources without a human operator.

Clutch surveyed 501 people who called a business at least three times in the past six months to understand consumer opinions of phone menus.

We found that many customers find phone menus frustrating, especially if they aren’t formatted to best meet customers’ needs. Despite saving businesses money, phone menus can waste customers’ time if they result in an endless maze of options or if they lack personalization.

We use our data and expert insight to offer tips about when it’s appropriate for a business to set up a phone menu and how it should be organized to minimize frustration.

Read More

Should Your Small Business Invest in a Mobile App?

  • Feb 21, 2018
  • Riley Panko
  • , Survey

In 2018, more small businesses understand the value of a well-targeted mobile app.

Mobile apps can boost customer loyalty, brand image, and employee efficiency. However, for a mobile app to succeed, a small business must truly understand the app’s goals, its target audience, and the resources needed to build and maintain the app.

We surveyed 351 small business owners and managers to discover the state of small business apps, including why small businesses are building apps and which mobile features are most valuable to small businesses.

Read our analysis to learn if a mobile app is a valuable marketing opportunity for your small business.

Read More

Cloud Servers and GoDaddy

  • Sep 28, 2016
  • Riley Panko
  • , Survey

GoDaddy is far more well known among the general population than other domain registration and web hosting companies, and many may say it’s simply due to their controversial advertising campaigns. The company prominently built up its name with NASCAR partnerships and widely-seen Super Bowl commercials.

Data backs up GoDaddy’s supremacy. A recent survey by IT ratings and reviews site Clutch shows that GoDaddy overwhelmingly is the most popular option for web hosting among small- to medium-sized businesses (SMBs). 26 percent of SMBs use GoDaddy, which is a full 14 percentage points higher than the second most used provider, CloudSigma.

Top SMB web hosting provider

Read More

5 Online Reputation Management Tips for Small Businesses

  • Oct 2, 2019
  • Toby Cox
  • , Survey

A positive online reputation can set a business apart from competitors, attract new customers, and build a loyal customer base. Conversely, a negative online reputation can result in reduced sales, lower search engine rankings, and detrimental keyword associations.

Most small businesses know their online reputation matters, which is why 88% monitor their online reputation at least quarterly. However, far fewer small businesses take the actionable steps necessary to actively build their reputation. 

By taking a more proactive approach to online reputation management, small businesses can exercise more control over their brand's online narrative. 

Read More

Subscription Box Services Statistics 2019: The Most Subscribed-to Brands

  • Sep 30, 2019
  • Riley Panko
  • , Survey

The earliest-cited subscription box service appeared in 2004. Named The Sampler, the simple service offered a collection of samples from “indie crafters, record labels, and zines” mailed to members’ homes.

The subscription box economy grew slowly at first. Then, in 2010, Birchbox, a cosmetics monthly sample box service, launched and rapidly grew in popularity. In less than a year, Birchbox had 45,000 members and 25 employees. The potential success of the subscription box business model quickly grew apparent. 

Read More