Survey

Alexa, Are You Listening? How People Use Voice Assistants

By 2023, 8 billion digital assistants will be in use
 
Artificial intelligence (AI)-powered digital assistants, commonly referred to as virtual assistants or voice assistants, are devices that respond to voice commands and assist users in their daily lives by answering questions and completing simple tasks.
 
With brands like Amazon, Google, and Apple investing resources in creating the ultimate AI “friend,” voice assistants’ capabilities are growing quickly.
 
Clutch surveyed 581 people in the U.S. about how they use voice assistants and the security concerns they have when using their devices.
 

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The Impact of Robocalls on Business Phone Communication

Americans received nearly 48 billion robocalls in 2018, according to robocall blocking service YouMail. That number is likely to increase unless the government follows through on significant regulatory changes such as a promised caller ID authentication network

Recent survey reports found:

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Is a Political Expression Policy Necessary to Avoid a Hostile Workplace?

Political expression in the workplace, like conversations, campaign materials, or provocative clothing, can foster uncomfortable dynamics and even hostility among colleagues. 

When an office environment is unsuitable for employees to work in due to political discrimination, it can be considered a hostile workplace

To avoid a hostile work environment, companies can implement a political expression policy that outlines the political expressions and discussions that are acceptable at work. 

Clutch surveyed 500 full-time employees to understand their experiences with and attitudes about political expression in the workplace and to determine how political expression contributes to a hostile workplace. 

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IoT Technology and Smart Devices in the Home

IoT technology allows people to access and control aspects of their lives remotely through a network of smart devices and sensors that connect to each other through the internet. 

The growing popularity of smart home devices such as ovens, fridges, security systems, and thermostats indicates that IoT technology is encroaching on our home lives. 

Clutch surveyed 581 people who are familiar with IoT technology to learn about the perceived benefits and hurdles of investing in smart home devices.

People value the level of control smart home devices offer, particularly for monitoring home security. They also plan to invest more in smart home devices as IoT technology becomes more available and affordable. 

Use this article to understand which factors impact how familiar people are with IoT technology and how people invest in smart home devices. 

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How Businesses Should Set Up Their IVR Menu

Interactive voice response (IVR) menus route incoming callers through options, which they can select by pressing buttons or speaking certain words. 

Often referred to simply as “phone menus,” IVR systems connect callers to a business’ appropriate resources without a human operator.

Clutch surveyed 501 people who called a business at least three times in the past six months to understand consumer opinions of phone menus.

We found that many customers find phone menus frustrating, especially if they aren’t formatted to best meet customers’ needs. Despite saving businesses money, phone menus can waste customers’ time if they result in an endless maze of options or if they lack personalization.

We use our data and expert insight to offer tips about when it’s appropriate for a business to set up a phone menu and how it should be organized to minimize frustration.

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Should Your Small Business Invest in a Mobile App?

In 2018, more small businesses understand the value of a well-targeted mobile app.

Mobile apps can boost customer loyalty, brand image, and employee efficiency. However, for a mobile app to succeed, a small business must truly understand the app’s goals, its target audience, and the resources needed to build and maintain the app.

We surveyed 351 small business owners and managers to discover the state of small business apps, including why small businesses are building apps and which mobile features are most valuable to small businesses.

Read our analysis to learn if a mobile app is a valuable marketing opportunity for your small business.

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Cloud Servers and GoDaddy

GoDaddy is far more well known among the general population than other domain registration and web hosting companies, and many may say it’s simply due to their controversial advertising campaigns. The company prominently built up its name with NASCAR partnerships and widely-seen Super Bowl commercials.

Data backs up GoDaddy’s supremacy. A recent survey by IT ratings and reviews site Clutch shows that GoDaddy overwhelmingly is the most popular option for web hosting among small- to medium-sized businesses (SMBs). 26 percent of SMBs use GoDaddy, which is a full 14 percentage points higher than the second most used provider, CloudSigma.

Top SMB web hosting provider

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How Businesses Can Relocate Offices Successfully

Office relocation is an expensive investment. From upgrading spaces and purchasing new furniture to paying for the actual move and preparing for the loss of productivity, businesses can expect to pay thousands of dollars for each step of the moving process.

But moving offices is essential for businesses that are growing or have changing needs. Office relocation helps many businesses reach their goals, but how does it affect their employees?

Clutch surveyed 503 full-time employees across the U.S. who have relocated offices with their current business within the past 10 years. How does changing offices benefit employees? What challenges does an office relocation pose for businesses?

Businesses considering changing offices can use this report to make office relocation a positive experience for employees:

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Workforce Retraining and Employee Job Development in 2019

For the past year, the American labor market has had 1.63 million more open jobs than unemployed workers.

Given the tight labor market, companies must be willing to improve the skills of their existing employees and retrain them for new jobs.

Clutch surveyed 510 full-time employees to learn about their experiences with and expectations about job development and workforce retraining.

We found that employees expect companies to help them build the skills they need to do their job and value opportunities to be retrained for new roles. Companies must accept these expectations and consider job development as a way to attract and retain employees.

Businesses can use this report to evaluate and improve their retraining and job development offerings.

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Small Business Outsourcing Statistics in 2019

The global outsourcing market totaled $85.6 billion in 2018. Although this is a dip from $104.6 billion in 2016, the outsourcing market remains a dominant force.

Outsourcing isn’t only available to large firms, though. Our data shows that more than one-third of small businesses (37%) currently outsource a business process, and more than half (52%) plan to outsource in 2019.

Clutch surveyed 529 small business owners and managers to understand their outsourcing plans and preferences.

Small businesses can use this data to better inform their outsourcing decisions, including what tasks they should outsource and how to evaluate outsourcing partners.

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