Top BPO Companies in Jamaica

Ratings Updated: March 17, 2025

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Featured

What are Featured Providers?

ConnectOS

Not yet reviewed

Undisclosed

< $25 / hr

1,000 - 9,999

Serves Jamaica

Services provided

10% Back Office Outsourcing

10% Call Center Services

10% Customer Service Outsourcing +7 services

10% Finance & Accounting Outsourcing (FAO)

10% HR Consulting

10% HR Outsourcing

10% IT Managed Services

10% IT Staff Augmentation

10% IT Strategy Consulting

10% Sales Outsourcing

ConnectOS is a leading provider of offshore talent for organisations in Australia, New Zealand, the US, Canada and the UK. For over a decade, we’ve been supporting our global clients with premium
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Hugo

5.0 25 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Jamaica

Services provided

40% Customer Service Outsourcing

20% Back Office Outsourcing

20% Data Annotation Services +2 services

10% Call Center Services

10% Content Moderation Services

Hugo is a versatile outsourcing company specializing in customer support, content management, and operational efficiency. Across various projects, they have consistently delivered remarkable results, such as a 99.8% accuracy rate in order processing and a 50% reduction in support tickets. Reviewers appreciated their adaptability and seamless integration into existing operations, with 100% of reviews highlighting their positive impact on operational capacity and efficiency.

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Reviews mention Exceptional results

Clients have expressed exceptional satisfaction with Hugo's services, highlighting their commitment to timely deliveries and outstanding customer support. One client noted, 'Hugo's unwavering commitment to on-time deliveries has been nothing short of impressive,' while another emphasized their 'remarkable expertise in accelerating response times' and creating a comprehensive FAQ page. Overall, clients appreciate Hugo's adaptability, professionalism, and ability to align with their company culture, making them an invaluable partner for enhancing customer relationships.

Customer Service Outsourcing for Gaming Company

5.0 Aug 22, 2023

Collaborating with a team that consistently went above and beyond our expectations has been an absolute pleasure. Hugo's remarkable service, flexibility, and dependability position them as an exceptional partner. We extend our gratitude for their vital role in enabling our timely deliveries and eagerly anticipate the continuation of this fruitful partnership.

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Multilingual Customer Support for Beverage Company

5.0 Aug 22, 2023

They seamlessly implemented strategies that significantly reduced our response times, ensuring that our valued customers never had to wait long for assistance. Whether it was through email, chat, or phone, their skilled agents were always ready to provide swift and accurate solutions to our customers' inquiries. This level of responsiveness not only improved customer satisfaction but also showcased their commitment to delivering exceptional service.

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1 of 1 Blockchain Marketing reviews are 5 stars

$50,000 – $199,999 avg. project cost

Blockchain Marketing PROJECT HIGHLIGHT

Call Center Services for Gaming Company

5.0 — Hugo provided call center services for a gaming company. They managed the client's customer experience via social media, responded to tickets, and vetted creditors and affiliates. Read more

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France (1)

Kenya (3)

Netherlands (1)

United Arab Emirates (1)

United States (8)

England (1)

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TECHSPEED INC

4.9 13 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Jamaica

Services provided

20% Back Office Outsourcing

15% Customer Service Outsourcing

15% Data Annotation Services +5 services

15% Document Digitization & Management

10% Call Center Services

10% Content Moderation Services

10% Transcription

5% Generative AI

TECHSPEED INC is a company specializing in data entry, transcription, lead generation, and business process outsourcing services. The reviews highlight their adaptability, efficiency, and excellent customer service, with a notable emphasis on their quick response times and error-free project execution. Approximately 100% of reviewers praised their reliability and communicative approach, while only a small percentage noted minor areas for improvement, such as record-keeping. Their consistent performance makes them a trusted partner in diverse industries.

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Reviews mention Translate ideas into products

Clients express a highly positive sentiment regarding TECHSPEED INC's ability to translate ideas into products. One reviewer noted their 'remarkable ability to translate verbal discussions into targeted action items,' highlighting the effectiveness of their established processes. Additionally, the delivery of a comprehensive research report in record time underscored their understanding of client needs. Overall, feedback indicates that TECHSPEED is an adept partner in transforming concepts into actionable results.

Data Mining to Assess Global Pain Landscape

5.0 Feb 6, 2019

TechSpeed LLC has a remarkable ability to translate verbal discussions into targeted action items. The team’s full and established process served as the guidelines for the final deliverable.

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2 of 2 Transcription reviews are 5 stars

$10,000 – $49,000 avg. project cost

Transcription PROJECT HIGHLIGHT

Transcription Services for Consumer Credit Reporting Agency

5.0 — TechSpeed Inc provides transcription services for a consumer credit reporting agency. They also assist with the data collection process. Read more

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Canada (1)

United States (11)

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NICE Global

5.0 2 reviews

$1,000+

< $25 / hr

250 - 999

Montego Bay, Jamaica

Services provided

45% Call Center Services

30% Customer Service Outsourcing

15% Sales Outsourcing +1 service

10% Back Office Outsourcing

NICE Global is a business process outsourcing (BPO) company that specializes in call center services and customer support. Overall, they received positive feedback for their proactive communication, flexibility, and alignment with client values, with 100% of reviewers highlighting their cost-effectiveness and adaptability. Clients are impressed with their ability to enhance customer satisfaction metrics and increase customer lifetime value.

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Reviews mention Detail-oriented

Clients have consistently praised NICE Global for their detail-oriented approach, noting their 'attention to detail, quality, and compliance' as critical factors in the success of projects. One client highlighted the company's 'true partner-centric approach' that adeptly adapted to evolving needs, ensuring high standards were met. Overall sentiment reflects a strong appreciation for their meticulousness and commitment to delivering quality results.

Customer Service Support for Automated Consumer Support Co

5.0 Dec 8, 2023

A true partner centric approach that adapted to our company's evolving needs and requirements. Their attention to detail, quality, and compliance were critical to the success of our program.

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2 of 2 Customer Service Outsourcing reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center & BPO Services for Transportation Company

5.0 — NICE Global provides call center and BPO services for a transportation company. The team aims to keep costs low without interrupting the client’s services. Read more

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Call Center Solutions

5.0 1 review

Undisclosed

Undisclosed

250 - 999

Montego Bay, Jamaica

Services provided

50% Call Center Services

50% Recruiting

Call Center Solutions is a company specializing in contact center services for hotel reservations. The reviews are predominantly positive, highlighting their impressive work culture and effective project management, with over 80% mentioning lower attrition and improved candidate quality. Some feedback suggests a need for improved communication, which is being addressed with a new website.

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1 of 1 Recruiting reviews are 5 stars

$50,000 – $199,999 avg. project cost

Recruiting PROJECT HIGHLIGHT

Recruitment Services for Hotel Contact Center

5.0 — Call Center Solutions provided recruitment services for a hotel reservation company. The team was responsible for hiring qualified candidates. Read more

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Featured

What are Featured Providers?
Remote CoWorker

4.8 126 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Jamaica

Services provided

45% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO)

10% Call Center Services +3 services

10% Customer Service Outsourcing

10% HR Consulting

10% Sales Outsourcing

Remote CoWorker is a virtual assistance company that provides administrative, telemarketing, and social media management services. The client reviews highlight their seamless onboarding process, efficiency, and cost-effectiveness. Over 90% of the feedback is positive, with clients praising their responsiveness, efficiency, and the quality of the staff provided. A recurring theme, mentioned in approximately 70% of reviews, is the impressive capability of Remote CoWorker to customize services to align with the unique requirements of various businesses.

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2 of 2 Warehousing & Distribution reviews are 5 stars

1 new review for Warehousing & Distribution in past 6 months

Less than $10,000 avg. project cost

Warehousing & Distribution PROJECT HIGHLIGHT

Back Office Outsourcing for E-Commerce Company

5.0 — Remote CoWorker provides back-office outsourcing services for an e-commerce company. The team is responsible for hiring assistants to help with the client's shipping tasks. Read more

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Australia (1)

Belgium (1)

Canada (3)

United Arab Emirates (1)

United States (74)

England (1)

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JOYNO INC

5.0 3 reviews
Verified

$1,000+

Undisclosed

250 - 999

Serves Jamaica

Services provided

20% Content Marketing

20% Email Marketing

20% Social Media Marketing +4 services

10% Back Office Outsourcing

10% Call Center Services

10% SMS Marketing

10% Video Marketing

JOYNO INC is a comprehensive digital marketing and design firm that excels in lead generation, social media marketing, website development, and branding. Reviews highlight their exceptional quality, creativity, and customer-centric approach, with a 100% positive feedback rate emphasizing effective communication, timely delivery, and strong company values. Clients frequently commend their professionalism and passion, which significantly benefit client engagement and business growth.

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1 of 1 Back Office Outsourcing reviews are 5 stars

1 new review for Back Office Outsourcing in past 6 months

Less than $10,000 avg. project cost

Back Office Outsourcing PROJECT HIGHLIGHT

Comprehensive Digital Mktg Services for Wellness Company

5.0 — JOYNO INC provides comprehensive digital marketing services for a wellness company. The team is responsible for creating and posting content on various platforms, including YouTube, Facebook, and Read more

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Philippines (2)

United States (1)

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Boldr.

4.8 10 reviews
Premier Verified

$1,000+

Undisclosed

1,000 - 9,999

Serves Jamaica

Services provided

50% Customer Service Outsourcing

15% Back Office Outsourcing

15% Call Center Services +2 services

15% Employer of Record (EOR) Services

5% Data Annotation Services

Boldr. is a versatile BPO company specializing in customer support, technical support, and data monitoring services. Reviews reveal a consistently positive reception, with commendations for their project management, customization, and commitment to client success. Approximately 90% of reviewers highlight their effective communication, responsiveness, and cultural alignment. However, some suggest improvements in recruitment timelines, particularly for non-English roles. Overall, Boldr. is recognized for its dedication to employee well-being and client satisfaction.

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Reviews mention Honest

Client feedback regarding Boldr. emphasizes the importance of honesty in their partnership. A senior customer experience manager highlighted that effective collaboration requires both parties to be clear about expectations for successful execution. The ongoing evolution of Boldr. with their business was noted positively, indicating that transparency fosters mutual growth. However, the client also recognized that as a newer company, there is room for improvement in developing processes, suggesting an honest dialogue is essential for progress.

Email, Call and Chat BPO Support for Home Goods Company

4.5 May 27, 2022

Managing a partnership with Boldr. requires each partner to be very honest with the other. Customers need to be clear about what they want so Boldr. can execute it.

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BPO, EOR & Customer Service Outsourcing for Online Platform

5.0 Feb 11, 2025

Their CEO, David, is genuinely connected to their mission, which is to really take care of people and do great outsourcing work. He really cared about that and being a good partner. He really sees the relationship as a partnership. They’re the most genuine business partner I’ve found. Boldr. is the most genuine group of people. They care about people and want to do the right thing.

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1 of 1 Employer of Record (EOR) Services reviews are 5 stars

1 new review for Employer of Record (EOR) Services in past 6 months

Unknown avg. project cost

Employer of Record (EOR) Services PROJECT HIGHLIGHT

BPO, EOR & Customer Service Outsourcing for Online Platform

5.0 — Boldr. provides BPO and employer-of-record services for an online registry platform. The team provides 128 team members who support nine different departments and handle over 12 functions. Read more

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Austria (1)

Canada (1)

United States (6)

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Adlinc Business Services Limited

5.0 1 review

Undisclosed

< $25 / hr

50 - 249

Montego Bay, Jamaica

Services provided

35% Logistics & Supply Chain Consulting

25% Call Center Services

15% Back Office Outsourcing +2 services

15% Customer Service Outsourcing

10% Sales Outsourcing

Adlinc Business Services Limited is an outsourcing company that excels in delivering comprehensive business solutions, including compliance management, dispatch operations, and driver recruitment. Their reviews reflect a high level of satisfaction, with 100% positive feedback on their ability to improve operational efficiency and customer support. Clients appreciate their seamless integration and commitment to client-specific requirements.

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1 of 1 Compliance Consulting reviews are 5 stars

1 new review for Compliance Consulting in past 6 months

$200,000 – $999,999 avg. project cost

Compliance Consulting PROJECT HIGHLIGHT

Back-Office Support Services for Courier Company

5.0 — Adlinc Business Services Limited provides back-office support for a courier company. The team handles driver compliance, dispatch support, route management, overnight primary dispatch, and driver Read more

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vlbpo cx

Not yet reviewed

$5,000+

< $25 / hr

50 - 249

Kingston, Jamaica

Services provided

45% Customer Service Outsourcing

35% Call Center Services

10% Back Office Outsourcing +1 service

10% Sales Outsourcing

Vlbpo cx is a midsize Kingston, Jamaica-based Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Call Center Services.
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Advantage Communications

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Kingston, Jamaica

Services provided

31% Customer Service Outsourcing

25% Call Center Services

25% IT Managed Services +1 service

19% Back Office Outsourcing

Customer Service Outsourcing company Advantage Communications is in Charlottetown, Canada and Kingston, Jamaica. The team provides Customer Service Outsourcing and IT managed services.
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IntellectX Global Solutions Limited

Not yet reviewed

$5,000+

< $25 / hr

250 - 999

Kingston, Jamaica

Services provided

25% Back Office Outsourcing

25% Customer Service Outsourcing

20% Call Center Services +3 services

10% Sales Outsourcing

10% Transcription

10% Translation

Back Office Outsourcing company IntellectX Global Solutions Limited is in Kingston, Jamaica. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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BOULOU BLUE

Not yet reviewed

$1,000+

Undisclosed

50 - 249

Kingston, Jamaica

Services provided

40% Call Center Services

25% Back Office Outsourcing

25% Customer Service Outsourcing +1 service

10% Sales Outsourcing

BOULOU BLUE is an answering service company. They are headquartered in Boca Raton, Florida and Kingston, Jamaica, and their services include Call Center Services and Back Office Outsourcing.
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Featured

What are Featured Providers?
Connext

5.0 5 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Jamaica

Services provided

30% Customer Service Outsourcing

30% Finance & Accounting Outsourcing (FAO)

20% Back Office Outsourcing +1 service

20% IT Staff Augmentation

Connext is a business outsourcing company specializing in transaction management, business processing, and recruitment of highly skilled candidates. Across reviews, clients praise Connext for their efficiency, professionalism, and ability to tailor services to specific needs, leading to improved business growth and client satisfaction. Approximately 100% of reviews highlight Connext's reliability and commitment to building long-term partnerships.

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Reviews mention High-quality work

Clients consistently praise Connext for delivering high-quality work, noting their effective recruitment processes and commitment to understanding client needs. One client highlighted the quick placement of candidates, achieving results in under 14 days, while another emphasized Connext's ability to scale operations rapidly. Feedback reflects a strong partnership ethos, with clients feeling supported and valued, leading to improved business performance and client satisfaction. Overall, the sentiment surrounding Connext's work quality is overwhelmingly positive.

Staff Augmentation for Title & Escrow Company

5.0 Jan 23, 2023

The recruiting and management is reliable. Connext finds highly talented candidates, quickly and works very hard to match candidates with our preferred profile. We always feel supported by their management team and have access to them always should a problem come up. The staff are engaged and committed to providing excellent service, they continuously strive for excellence in all that they do.

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3 of 3 IT Staff Augmentation reviews are 5 stars

$10,000 – $49,000 avg. project cost

IT Staff Augmentation PROJECT HIGHLIGHT

Staff Augmentation for Accounting Management Firm

5.0 — A construction accounting management firm hired Connext Global Solutions to augment their staff for their internal processes. The vendor now makes up for nearly two-thirds of their Read more

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Denver, Colorado (1)

Honolulu, Hawaii (2)

Trevose, Pennsylvania (1)

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SureCall

4.8 11 reviews
Premier Verified

$5,000+

$50 - $99 / hr

250 - 999

Serves Jamaica

Services provided

60% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing

SureCall is a comprehensive call center service provider offering solutions such as customer service, helpdesk support, and order management across various industries. From the reviews provided, 100% of clients emphasize their effective project management, responsiveness, and ability to deliver on time, while 84% specifically praise their flexibility and customized solutions. Clients appreciate SureCall's proactive approach and excellent communication, with no significant areas for improvement noted.

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Reviews mention Open to feedback

Clients have consistently highlighted SureCall's openness to feedback, emphasizing their commitment to partnership and continuous improvement. One client noted that SureCall took their feedback seriously, leading to incremental enhancements in service delivery. Another mentioned the team's responsiveness and adaptability, particularly in adjusting to evolving circumstances. Overall, the sentiment is positive, with clients appreciating SureCall's proactive approach and willingness to refine processes based on client input.

BPO & Voice Services for National Hockey Organization

4.0 Nov 13, 2020

With that said, we’ve had an evolving set of circumstances over the last eight months, and SureCall has always taken our feedback very seriously. They’ve acted on them, and we’ve seen incremental improvements as we move forward. It’s much more than just getting a simple, generic support package. Rather, they take the time to scope out the work, clearly establish objectives, and understand the desired outcomes, which are directly reflected in the solutions that they put forth. Then, they schedule periodic checkpoints to adjust to feedback.

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Call Center Services for Food Processing Company

5.0 Oct 11, 2019

They’re knowledgeable, responsive, and open to new ideas. We have an annual check-in with their team and always find that they’re very productive in connecting with consumers. Of course, there were a few things we needed to fine-tune in our first year, but that happened quickly. Our team felt a strong sense of urgency and mobilization from them.

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1 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Financial Services Co

5.0 — SureCall provided call center services for a financial services company. The team handled the client's overflow call volume. Read more

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Canada (5)

United States (4)

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MarKam Solutions

5.0 3 reviews

$1,000+

< $25 / hr

50 - 249

Serves Jamaica

Services provided

30% Call Center Services

20% Customer Service Outsourcing

20% Logistics & Supply Chain Consulting +2 services

20% Sales Outsourcing

10% Back Office Outsourcing

MarKam Solutions is a professional outsourcing service provider specializing in customer service, operational efficiency, and sales optimization. Reviewers highlight their data-driven approach, adaptability, and in-depth industry knowledge. Notably, 100% of reviews mention their impressive project management and communication skills, leading to significant improvements in customer satisfaction and cost efficiency.

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Reviews mention Adaptable

Clients have consistently noted MarKam Solutions' adaptability as a key strength. One client highlighted their 'very adaptive and responsive' nature, particularly in addressing changing business needs. Another emphasized their 'in-depth industry knowledge' and 'data-driven approach,' which contributed to effective decision-making. Overall, the sentiment surrounding adaptability is highly positive, with clients expressing confidence in MarKam Solutions' ability to adjust to evolving project requirements.

Call Center Services for Logistics & Supply Chain Company

5.0 Nov 7, 2024

They were very structured and detail-oriented in their approach, always making data-driven decisions to support the needs of the business. Communication was professional and on point and they were very adaptive and responsive. Their in-depth industry knowledge, data-driven approach, and adaptability to the business's ever-changing needs.

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3 of 3 Call Center Services reviews are 5 stars

3 new reviews for Call Center Services in past 6 months

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Logistics & Supply Chain Company

5.0 — MarKam Solutions provides outsourcing services for a logistics and supply chain company. The team is tasked with improving customer satisfaction, implementing new tech, and reducing operational Read more

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Bulgaria (1)

United States (2)

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Genesis Support Solution LTD

5.0 3 reviews

$5,000+

$25 - $49 / hr

250 - 999

Montego Bay, Jamaica

Services provided

40% Call Center Services

20% Customer Service Outsourcing

20% Sales Outsourcing +2 services

10% Back Office Outsourcing

10% IT Managed Services

Genesis Support Solution LTD is a call center service provider recognized for its dedicated and hardworking team. Reviews highlight their ability to improve client operations through effective call and email support. Approximately 100% of the feedback is positive, emphasizing their proactive approach to enhancement and efficient communication, leading to client satisfaction and increased sales.

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1 of 1 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Outsourcing Company

5.0 — Genesis Support Solution LTD provided call center services for an outsourcing company. They were tasked with handling customer support via phone and email. Read more

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Magissistant

5.0 1 review

Undisclosed

< $25 / hr

50 - 249

Ocho Rios, Jamaica

Services provided

80% Customer Service Outsourcing

20% Back Office Outsourcing

Magissistant provides customer support and virtual assistant services, assisting clients in managing day-to-day inquiries, onboarding, and back-office support. Reviews highlight their ability to create efficient workflows and processes, making them feel like an extension of the client's team. While initial technical proficiency was a concern, the firm's dedication to understanding and investing in their clients' businesses is notably impressive.

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Featured

What are Featured Providers?
Sharkhelpers

4.8 6 reviews
Premier Verified

$1,000+

< $25 / hr

10 - 49

Serves Jamaica

Services provided

15% HR Outsourcing

15% PEO/Employee Leasing

15% Recruiting +5 services

15% Staffing

10% Back Office Outsourcing

10% Customer Service Outsourcing

10% Employer of Record (EOR) Services

10% IT Staff Augmentation

Sharkhelpers is a recruitment and HR services company that excels in providing tailored staffing solutions. The company receives overwhelmingly positive feedback, with 100% of reviewers noting their ability to deliver high-quality candidates that align with clients' needs. Clients frequently commend Sharkhelpers for their exceptional customer service, communication, and efficient project management. The company's dedication to employee well-being and community contributions is also highly praised.

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0 of 1 Recruitment Process Outsourcing reviews are 5 stars

Unknown avg. project cost

Recruitment Process Outsourcing PROJECT HIGHLIGHT

Recruiting Services for Web Development Agency

4.0 — Sharkhelpers offers recruiting services for a web development agency. The team sources candidates for interviews according to job descriptions and has recruited an operations manager and a frontend Read more

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Canada (1)

Spain (1)

United States (3)

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TDCX

4.8 12 reviews
Verified

$100,000+

Undisclosed

10,000+

Singapore

Services provided

60% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +1 service

10% Call Center Services

TDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.

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Reviews mention Innovative

Client feedback highlights TDCX's innovative approach to support, with notable instances of their quick adaptation to process changes and the introduction of new solutions. One client emphasized their ability to provide proactive support and suggest improvements, stating, "They frequently suggest great ideas for improvement." Overall sentiment reflects a strong appreciation for TDCX's collaborative nature and innovative problem-solving capabilities, contributing positively to clients' operational success.

Call Center Services for Global Social Media Company

5.0 May 17, 2022

The team is very dedicated and motivated to try out new solutions, implement pilots and offer innovative ideas for us to consider. I really enjoy their collaborative approach, and our working relationship really feels like a partnership towards reaching our goals. They are very reactive whenever a technical problem occurs they will quickly come up with alternatives and different temporary workflows to minimize disruptions while issues are fixed.

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Call Center Services for Tech Company

5.0 Jun 16, 2021

Innovation and proactive support is another measurement area for TDCX, including how much they can motivate the team in order to reduce attrition rates. They listen closely to our needs, and they actively support our business requirements, even outside the core areas we define in our scope of work. They frequently suggest great ideas for improvement.

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1 of 1 Customer Service Outsourcing reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service, Security & Risk Assessment for Fintech Co

5.0 — TDCX provides a fintech company with scalable operations for customer service, account security, and merchant risk assessments. They provide a thousand-person team to operate at multiple service Read more

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Germany (1)

Singapore (7)

Spain (1)

United States (1)

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Unity Communications

4.9 46 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Jamaica

Services provided

55% Back Office Outsourcing

35% Customer Service Outsourcing

10% Call Center Services

Unity Communications is a business process outsourcing company offering services like customer service, data management, and content writing. Reviews are predominantly positive, with approximately 88% highlighting timely delivery and responsiveness. Clients appreciate their communication and adaptability, though some suggest improvements in evaluation methods and decision-making speed.

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Reviews mention Exceeds expectations

Unity Communications consistently exceeds client expectations, as highlighted in multiple reviews. Clients praised their ability to understand unique business needs and deliver tailored solutions, noting impressive outcomes such as significant increases in efficiency and productivity. One client emphasized Unity's dedication, stating they treated the business as their own, while another remarked on the exceptional talent they provided, which enhanced team performance. Overall, feedback reflects high satisfaction and a strong recommendation for their services.

Staff Augmentation for E-Commerce Business

5.0 Nov 11, 2021

Simply put, the ability to go above and beyond all of my expectations and treat and care for our business as it belonged to them. The culture at Unity demonstrates a great deal of kindness, honesty, hard work and determination to go above and beyond in every case imaginable.

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BPO Services for Full Service Marketing Company

5.0 Mar 15, 2021

The most impressive thing about Unity Communications is the talent that they are able to find. Every additional resource that we added to our team exceeded our expectations.

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IT Services Support for Online Course Selection

5.0 Jul 12, 2019

They exceeded our expectations. They're very knowledgeable and they were always available to address the requests from our users.

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1 of 1 Accounting reviews are 5 stars

Less than $10,000 avg. project cost

Accounting PROJECT HIGHLIGHT

Accounting & Bookkeeping Support for Accountant

5.0 — Unity Communications provides accounting and bookkeeping support for an accountant. The team helps the client with bookkeeping, financial statements, and account reconciliation using Xero and Read more

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Canada (1)

Ireland (1)

United States (35)

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Voca CX LLC

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Kingston, Jamaica

Services provided

50% Back Office Outsourcing

50% Customer Service Outsourcing

Founded in 2019, Voca CX LLC is a Back Office Outsourcing and Customer Service Outsourcing company. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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Global Gateway

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Montego Bay, St James, Jamaica

Services provided

55% Call Center Services

20% Back Office Outsourcing

15% Customer Service Outsourcing +1 service

10% Sales Outsourcing

Global Gateway, a midsize answering service company, is headquartered in Montego Bay, St James, Jamaica and Plantation, Florida. The team focuses on Call Center Services and Back Office Outsourcing.
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Featured

What are Featured Providers?
Select VoiceCom

4.9 8 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Jamaica

Services provided

35% Customer Service Outsourcing

25% Call Center Services

20% Sales Outsourcing +2 services

15% Back Office Outsourcing

5% Business Continuity Management

Select VoiceCom is a customer service and sales support company specializing in providing tailored solutions for businesses. Across the reviews, 100% of clients praised their reliability and dedication, with 83% emphasizing their strong cultural fit and quality service. Clients noted a significant increase in sales and customer satisfaction, with a 25% boost in sales conversions and a 35% rise in customer satisfaction.

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1 of 1 Recruitment Process Outsourcing reviews are 5 stars

1 new review for Recruitment Process Outsourcing in past 6 months

$200,000 – $999,999 avg. project cost

Recruitment Process Outsourcing PROJECT HIGHLIGHT

Customer Service Recruiting for Financial Services Co

5.0 — Select VoiceCom provided outsourced recruitment services for a financial services company. The team helped the client hire and train a team of customer service agents. Read more

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Miami, Florida (1)

Raleigh, North Carolina (1)

Brooklyn, New York (1)

New York City, New York (1)

Los Altos, California (1)

San Rafael, California (1)

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Remote Team Solutions

4.9 20 reviews
Premier Verified

Undisclosed

Undisclosed

50 - 249

Serves Jamaica

Services provided

25% Staffing

15% Back Office Outsourcing

15% Call Center Services +4 services

15% IT Staff Augmentation

10% Customer Service Outsourcing

10% PEO/Employee Leasing

10% Recruiting

Remote Team Solutions is a recruitment and staffing agency specializing in providing tailored solutions to increase manpower and fill critical positions for various industries. With 100% positive feedback across reviews, clients commend their exceptional responsiveness, cultural fit, and ability to exceed expectations. Approximately 80% of reviewers highlight the company's commitment to understanding client needs and delivering above and beyond service.

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Reviews mention Accommodating

Clients consistently commend Remote Team Solutions for their accommodating nature, highlighting their flexibility in addressing specific requirements. One client noted their 'prompt and clear communication' and their 'dedication to streamlining the entire process,' which made recruitment feel effortless. Another emphasized their readiness to adapt, stating that the RTS team 'quickly jumped in' to resolve any challenges. Overall, the sentiment reflects a strong appreciation for the personalized support and commitment to client success.

Remote Employee Recruitment for Digital Mktg & Web Dev Co

5.0 Aug 10, 2023

Time and time again, Remote Team Solutions proved their commitment to our success. Their prompt and clear communication, coupled with their flexibility in accommodating our specific requirements, created an experience that was truly personalized. It's evident that they prioritize building strong, lasting partnerships with their clients.

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Staff Augmentation for Strategic Digital Agency

5.0 Nov 30, 2022

Our entire team is remote, so working with our RTS team members has been seamless. The team members quickly adapted to our needs and operate well within our current workflow. Any issues we might have are quickly resolved as their team is quick to jump in when there are challenges.

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1 of 1 PEO/Employee Leasing reviews are 5 stars

Less than $10,000 avg. project cost

PEO/Employee Leasing PROJECT HIGHLIGHT

Outsourcing & Recruitment for HR Company

5.0 — An HR company hired Remote Team Solutions for outsourcing and recruitment. Based on the client's job specs, the team sourced the client with candidates for outsourcing tasks remotely. Read more

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Ireland (1)

Mexico (1)

New Zealand (1)

United States (15)

England (1)

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City BPO

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Kingston, Jamaica

Services provided

50% Call Center Services

25% Back Office Outsourcing

25% Customer Service Outsourcing

Based in Kingston, Jamaica, City BPO is a midsize call center service. Their services include Call Center Services and Back Office Outsourcing.
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Sterrling Virtual

Not yet reviewed

$100,000+

< $25 / hr

10 - 49

Kingston, Jamaica

Services provided

50% Customer Service Outsourcing

25% Sales Outsourcing

25% Social Media Marketing

Sterrling Virtual is a small Kingston, Jamaica-based Customer Service Outsourcing company. The team specializes in Customer Service Outsourcing and Social Media Marketing.
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Segoso Caribbean

Not yet reviewed

$25,000+

$25 - $49 / hr

50 - 249

Montego Bay, Jamaica

Services provided

100% Back Office Outsourcing

Segoso Caribbean is a Back Office Outsourcing company in Montego Bay, Jamaica and Monterrey, Mexico. They specialize in Back Office Outsourcing and were founded in 2021.
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Visionary Outsourcing Solutions

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

Montego Bay, Jamaica

Services provided

100% Call Center Services

Located in Montego Bay, Jamaica, Visionary Outsourcing Solutions is an answering service. They offer Call Center Services and were launched in 2010.
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nucon

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Kingston, Jamaica

Services provided

50% Call Center Services

25% Back Office Outsourcing

25% Customer Service Outsourcing

Nucon, a small telephone answering service, is in Kingston, Jamaica. The team provides Call Center Services and Back Office Outsourcing.
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WorldWide BPO & Call Centres

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Kingston, Jamaica

Services provided

30% Call Center Services

25% Customer Service Outsourcing

25% Sales Outsourcing +1 service

20% Back Office Outsourcing

WorldWide BPO & Call Centres is a small Kingston, Jamaica-based call center company. The team offers Call Center Services and Customer Service Outsourcing.
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Globescope BPO

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Kingston, Jamaica

Services provided

25% Back Office Outsourcing

25% Call Center Services

25% Customer Service Outsourcing +1 service

25% Sales Outsourcing

Globescope BPO is an answering service company. The Kingston, Jamaica-based company offers Call Center Services and Back Office Outsourcing.
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Platinum BPO Solutions

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Montego Bay, Jamaica

Services provided

90% Call Center Services

10% Customer Service Outsourcing

Midsize telephone answering service Platinum BPO Solutions, is in Montego Bay, Jamaica. The team focuses on Call Center Services and Customer Service Outsourcing.
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Global Services Jamaica

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Montego Bay, Jamaica

Services provided

50% Call Center Services

20% Back Office Outsourcing

10% Corporate Training & Coaching +2 services

10% Customer Service Outsourcing

10% Digital Strategy

Small call center Global Services Jamaica, is in Montego Bay, Jamaica. Their services include Call Center Services and Back Office Outsourcing.
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VXI Global Solutions Inc.

Not yet reviewed

$25,000+

< $25 / hr

10,000+

Kingston, Jamaica

Services provided

45% Customer Service Outsourcing

25% Call Center Services

10% Back Office Outsourcing +3 services

10% Custom Software Development

5% AI Development

5% AR/VR Development

VXI Global Solutions Inc. Is a Customer Service Outsourcing company established in 1998. The company offers Customer Service Outsourcing and Call Center Services.
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NK Customer Solutions

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Annotto Bay, Jamaica

Services provided

50% Call Center Services

50% Other

Small answering service NK Customer Solutions, is based in Annotto Bay, Jamaica. Their services include Call Center Services.
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ThinkNChange

Not yet reviewed

$5,000+

< $25 / hr

10 - 49

Kingston, Jamaica

Services provided

25% Back Office Outsourcing

10% Custom Software Development

10% Cybersecurity +7 services

10% Enterprise App Modernization

10% IT Staff Augmentation

10% Mobile App Development

10% Web Development

5% API Development

5% Other Application Development

5% Other IT Consulting and SI

ThinkNChange, a Back Office Outsourcing company, is in Libertyville, Illinois and Kingston, Jamaica. They focus on Back Office Outsourcing and Cybersecurity.
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Supirax Global Corporations Inc.

Not yet reviewed

Undisclosed

< $25 / hr

50 - 249

Kingston, Jamaica

Services provided

40% Call Center Services

20% Back Office Outsourcing

10% Customer Service Outsourcing +3 services

10% Sales Outsourcing

10% Transcription

10% Translation

Answering service Supirax Global Corporations Inc. Was founded in 2019. The firm focuses on Call Center Services and Back Office Outsourcing, and is midsize.
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CEAC Outsourcing Company Ltd.

3.5 1 review

Undisclosed

Undisclosed

50 - 249

Kingston, Jamaica

Services provided

45% HR Consulting

30% Back Office Outsourcing

25% Logistics & Supply Chain Consulting

CEAC Outsourcing Company Ltd. provides business process outsourcing services, including the development of graphical user interfaces (GUIs) and reporting tools to enhance sales team performance. Reviews highlight the company's professionalism, quality of work, and effective communication, reflecting a positive client experience and strong service delivery.

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Startek

Not yet reviewed

$1,000+

< $25 / hr

10,000+

Kingston, Jamaica

Services provided

60% Call Center Services

40% Customer Service Outsourcing

Startek is an answering service. The Kingston, Jamaica-based team specializes in Call Center Services and Customer Service Outsourcing.
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JOBSltd

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Saint Ann's Bay, Jamaica

Services provided

25% Back Office Outsourcing

25% Call Center Services

25% Sales Outsourcing +2 services

13% HR Outsourcing

12% Recruiting

JOBSltd, a phone answering service, is located in Saint Ann's Bay, Jamaica. Launched in 2015, the team focuses on Call Center Services and Back Office Outsourcing.
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Charles O'Connor Consulting Network Limited

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Kingston, Jamaica

Services provided

25% Accounting

25% Back Office Outsourcing

25% Financial Advising & Planning +1 service

25% Recruiting

Charles O'Connor Consulting Network Limited is a Kingston, Jamaica-based Back Office Outsourcing company. The team specializes in Back Office Outsourcing and Accounting.
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ContactPoint360

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Montego Bay, Jamaica

Services provided

41% Call Center Services

29% Customer Service Outsourcing

19% Back Office Outsourcing +1 service

11% Sales Outsourcing

Headquartered in Mississauga, Canada and Montréal, Canada, ContactPoint360 is a large call center service. The team focuses on Call Center Services and Customer Service Outsourcing.
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Etech

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Montego Bay, Jamaica

Services provided

45% Call Center Services

40% Customer Service Outsourcing

15% Sales Outsourcing

In Nacogdoches, Texas and Lufkin, Texas, Etech is a phone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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Fusion CX

4.6 16 reviews

$10,000+

< $25 / hr

10,000+

Kingston, Jamaica

Services provided

40% Call Center Services

30% Customer Service Outsourcing

20% Sales Outsourcing +1 service

10% Back Office Outsourcing

Fusion CX is a professional BPO services provider specializing in order taking, complaint handling, and outbound call center operations. The company is commended for its problem-solving attitude and dedication, with 85% of reviews highlighting improved customer experience and cost savings. Reviewers also note strengths in communication and time-saving, though some suggest enhancements in pricing structures and tech solutions.

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Reviews mention Communicative

Clients have consistently praised Fusion CX for their strong communication skills, noting their ability to effectively handle customer issues and maintain relationships. One client highlighted their agents' experience and networking capabilities, emphasizing that communication is a key strength of the service provider. Overall, the sentiment regarding Fusion CX's communicative approach is highly positive, with clients feeling supported and well-informed throughout their engagement.

IT Services Lead Generation

5.0 Aug 18, 2017

The service provider's strengths include their communication, networking, and problem-solving skills.

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0 of 1 IT Staff Augmentation reviews are 5 stars

$10,000 – $49,000 avg. project cost

IT Staff Augmentation PROJECT HIGHLIGHT

Call Center Services for Hospitality Company

4.5 — Fusion BPO Services is providing call center services for a hospitality company. They consider the client’s technical and commercial needs when hiring resources. Read more

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India (2)

United States (6)

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