Power Up Your Customer Experience!

As one of Canada’s longest running privately-held contact center service provider, Advantage Communications Inc. (ACI) has built a reputation of integrity, honesty, efficiency and partnership. The company is known for creating true partnerships with clients, providing excellence in cost innovation and customer service directed by the expert leadership team and seasoned staff.

 

Founded in 1996 in Charlottetown, Prince Edward Island, ACI specializes in providing superior service in customer care and technical support to North American companies in Telecommunications, Technology, Start-ups, Retail and Customer Service, and Banking. Advantage Communications operates contact centres strategically located in eastern Canada and Jamaica with some of the lowest attrition rates out there. These communities enable the company access to a very stable, loyal and friendly workforce committed to service excellence. Since expanding to the Caribbean in 2013, ACI has increased the ability to scale and manage peak-season periods for its clients.

 

With experienced and engaged leadership and shareholder teams in both regions, Advantage Communications has been able to extend its reputation for excellence from eastern Canada to the Caribbean.

 

Advantage has implemented best practices and embraced technology to make the customer experience seamless across all forms. Whether it be their first call resolution best practices, advanced artificial intelligence integrations, operational efficiencies or live call guidance system that offers direction during live calls. Advantage Communications is equipped to provide your customers a memorable customer experience!

 
$1,000+
 
< $25 / hr
 
1,000 - 9,999
 Founded
1996
Show all +
Charlottetown, Canada
headquarters
  • 265 Brackley Point Road,
    Charlottetown C1E 2A3
    Canada
other locations
  • 25 Dominica Drive
    Kingston jmakn01
    Jamaica
  • 17 Lawrence Street
    Amherst B4H 3G4
    Canada
  • 27 Harbour Steet
    Kingston jmakn01
    Jamaica

Portfolio

Key clients: 

Eastlink, Hyundai Canada, PNI Digital Media, FLOW, C&W Communications, Sagicor

FLOW Brand Experience Center ACI Jamaica

A video tour of the FLOW brand experience center at the ACI facility in Jamaica.