Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT service provider specializing in comprehensive IT support, cybersecurity, and infrastructure management. Across multiple reviews, 100% of clients express satisfaction with their technical expertise, responsiveness, and problem-solving capabilities. Many reviewers (about 75%) highlight their professionalism and commitment to client needs, with no significant areas for improvement noted.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group, a software development company, offers services ranging from website creation to mobile application development. With a high percentage of reviews highlighting their strong project management, collaborative spirit, and effective communication, they have consistently delivered projects on time and within budget. Around 80% of reviewers mentioned their adaptability and integration into client teams, making them a reliable partner for diverse technological needs.
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$1,000+$50 - $99 / hr2 - 9Kyiv, Ukraine
Services provided
Located in Kyiv, Ukraine, Engineering-Hub is a cloud consulting & SI company. The team focuses on cloud consulting & SI and IT strategy consulting.
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$5,000+Undisclosed2 - 9Box Hill, Australia
Services provided
NSN Infotech Pty Ltd is an IT managed services company. The company is in Box Hill, Australia. Their services include IT managed services and Cybersecurity.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a company specializing in custom software development, data integration, and enterprise solutions. The reviews collectively highlight their ability to deliver high-quality, timely solutions with efficient project management and strong communication skills. Approximately 90% of the feedback is positive, with clients frequently praising their responsiveness and deep understanding of business needs. Rare Crew's adaptability and commitment to customer satisfaction are consistently noted as standout attributes.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 20 projectsNotch is a software development company that specializes in AI-driven solutions, web applications, and digital transformation projects, as demonstrated through their extensive collaboration across various industries. Reviews reveal a consistent theme of professionalism, timely delivery, and strong project management, with 100% of feedback highlighting their commitment to quality and integration with client teams. Clients appreciate Notch's culture fit and dedication, noting it as a unique strength.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in enhancing IT infrastructure, security, and support. Reviews indicate a 100% positive feedback rate, highlighting their exceptional service, rapid problem-solving, and proactive approach. Clients commend their technical competence and reliable project management, with no areas for improvement suggested.
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UndisclosedUndisclosed2 - 9Independence, OH
Services provided
Cybersecurity company Peak Technology is based in Independence, Ohio. They specialize in Cybersecurity and cloud consulting & SI.
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$5,000+$200 - $300 / hr2 - 9Houston, TX
Services provided
IT strategy consulting company Javosec Corp. Was founded in 2022. The team offers IT strategy consulting and IT managed services.
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$1,000+$150 - $199 / hr2 - 9
Services provided
WindyFlex Security is a Cybersecurity company founded in 2023. The team focuses on Cybersecurity and IT strategy consulting.
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$1,000+Undisclosed2 - 9Batangas, Philippines
Services provided
IHive Software Solutions, an ERP consulting and SI company, is based in Batangas, Philippines. Founded in 2020, the team offers ERP consulting and SI and IT strategy consulting.
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$1,000+$100 - $149 / hr2 - 9
Services provided
ADS is a Cybersecurity company. Founded in 2025, the team offers Cybersecurity and IT strategy consulting.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a software development company known for its expertise in delivering scalable solutions and software enhancements. The company receives overwhelmingly positive feedback, with clients praising its strong project management, technical expertise, and seamless collaboration. Approximately 90% of reviewers commend Accedia’s adaptability and ability to integrate effectively with client teams, highlighting their proactive and communicative approach, while virtually no negative feedback is reported.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 35 projectsDreamix is a software development company providing services such as software solutions, data management platforms, DevOps, UX/UI design, and AI integration. Reviews from clients highlight their exceptional engineering expertise, strong cultural fit, and effective project management. All feedback is overwhelmingly positive, with clients frequently praising Dreamix's high-quality deliverables, proactive communication, and ability to exceed expectations.
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Undisclosed< $25 / hr2 - 9
Services provided
J Square Cyber Tech is a Cybersecurity company based in Borsad, India. They specialize in Cybersecurity and IT strategy consulting and were launched in 2025.
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Undisclosed$50 - $99 / hr2 - 9's-Gravenzande, Netherlands
Services provided
DataVance is a 's-Gravenzande, Netherlands-based data analytics company. The team provides BI & big data consulting & SI and cloud consulting & SI.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projects99brightminds is a recruitment and staffing company that specializes in outsourcing specific language skills, such as Arabic-speaking candidates, for IT and digital engineering projects. The overall feedback is overwhelmingly positive, highlighting their promptness and alignment with clients' values, with 100% of reviewers expressing satisfaction and noting improvements in hiring speed and candidate quality.
$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 103 projectsPeeklogic, LLC is a Salesforce development and integration company praised for its expertise and responsiveness. The company consistently delivers projects on time, with 100% of reviewers highlighting strong project management and effective communication. Clients appreciate their ability to handle complex tasks across Salesforce and web platforms, with no significant areas for improvement noted by the majority of reviewers.
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Undisclosed< $25 / hr2 - 9Calgary, Canada
Services provided
Founded in 2025, RAM SETU DIGITAL INC is an IT strategy consulting company. The firm provides IT strategy consulting and other IT consulting and SI, and is small.
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$5,000+$150 - $199 / hr2 - 9Mount Pleasant, Australia
Services provided
Lucente Technology is an IT managed services company established in 2021. The agency specializes in IT managed services and IT strategy consulting.
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$1,000+$100 - $149 / hr2 - 9
Services provided
Blue Ridge Security, an IT managed services company, was founded in 2025. They focuses on IT managed services and Cybersecurity.
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$1,000+$100 - $149 / hr2 - 9Woodstock, GA
Services provided
Focus Design Consulting Inc. Is a cloud consulting & SI company. Headquartered in Woodstock, Georgia, the team specializes in cloud consulting & SI and IT managed services.
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Undisclosed$25 - $49 / hr2 - 9
Services provided
Skywin Cloud Solutions is a small Ahmedabad, India-based cloud consulting & SI company. Their services include cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed2 - 9
Services provided
Powell Technology Group LLC is a small Cybersecurity company. Established in 2025, the team focuses on Cybersecurity and IT strategy consulting.
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$1,000+$50 - $99 / hr2 - 9Ciudad de México, Mexico
Services provided
Cloud consulting & SI company Testiaq was established in 2022. The team focuses on cloud consulting & SI and IT managed services and is in Ciudad de México, Mexico.
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$5,000+$25 - $49 / hr2 - 9
Services provided
Cybersecurity company Bytehack Security Private Limited provides Cybersecurity and IT managed services. They were launched in 2025.
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Undisclosed$150 - $199 / hr2 - 9Palm Bay, FL
Services provided
IT managed services company Umbra Unified IT is based in Palm Bay, Florida. The team offers IT managed services and Cybersecurity.
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UndisclosedUndisclosed2 - 9
Services provided
ZIWARYX is a Tunis, Tunisia-based Cybersecurity company. Established in 2026, the team offers Cybersecurity and other IT consulting and SI.
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UndisclosedUndisclosed2 - 9
Services provided
Located in Grand Junction, Colorado, NextGen Cyber Solutions is a small Cybersecurity company. Their services include Cybersecurity and IT strategy consulting.
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$5,000+$50 - $99 / hr2 - 9Chennai, India
Services provided
HearITright Technology Services (OPC) Private Limited is a Cybersecurity company in Chennai, India and Chennai, India. They offer Cybersecurity and IT strategy consulting and were founded in 2017.
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$1,000+$25 - $49 / hr2 - 9
Services provided
SATELION is an IT strategy consulting company. Their small team of employees is headquartered in Odessa, Ukraine. Their team offers IT strategy consulting and CRM consulting and SI.
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Undisclosed$100 - $149 / hr2 - 9Columbia, MD
Services provided
Kent 7 Brandy Technology Partners is an IT managed services company. In Columbia, Maryland, the team provides IT managed services and IT strategy consulting.
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Undisclosed$100 - $149 / hr2 - 9Honolulu, HI
Services provided
Vicinity is an IT managed services company. They offer IT managed services and IT staff augmentation and were founded in 2023. The company is located in Honolulu, Hawaii and Anchorage, Alaska.
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$5,000+$25 - $49 / hr10 - 49Noida, India
Services provided
SaaSnic Technologies is a cloud consulting & SI and CRM consulting and SI company. In Noida, India and Noida, India, the firm provides cloud consulting & SI and CRM consulting and SI.
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$5,000+$50 - $99 / hr50 - 249Mouscron, Belgium
Services provided
Based in Mouscron, Belgium and Colmar, France, ITDM Group is an UX design agency. They offer UX/UI Design and Mobile App Development and were founded in 2013.
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$250,000+$300+ / hr50 - 249Thiruvananthapuram, India
Services provided
Kameda Infologics Pvt.Ltd. Is a midsize IT strategy consulting company. Launched in 2000, the team offers IT strategy consulting and IT managed services.
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$50,000+$200 - $300 / hr250 - 999London, England
Services provided
Midsize software development firm Kainos, is based in London, England and Belfast, Northern Ireland. The team provides Custom Software Development and Web Development.
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UndisclosedUndisclosed10 - 49Naperville, IL
Services provided
SundogIT, Inc. Is a Back Office Outsourcing company. They are in Naperville, Illinois and have small team of experts. Their services include Back Office Outsourcing and Call Center Services.
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$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Services provided
Based in Sofia, Bulgaria, Next Consult is a midsize CRM consulting and SI company. Their services include CRM consulting and SI and ERP consulting and SI.
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$25,000+$150 - $199 / hr10 - 49Gurugram, India
Services provided
In Gurugram, India, Blue9 Technologies is a small IT managed services company. Their services include IT managed services and Cybersecurity.
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$1,000+$150 - $199 / hr10 - 49Miami, FL
Services provided
Webhosting.net, Inc. Is a Digital Strategy company launched in 1998. Their team specializes in Digital Strategy and cloud consulting & SI.
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$1,000+$200 - $300 / hr10 - 49Winooski, VT
Services provided
Established in 2009, Aerie is an AI company. The team focuses on Artificial Intelligence and Enterprise App Modernization and is in Winooski, Vermont and Charlotte, North Carolina.
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$10,000+Undisclosed50 - 249Leiria, Portugal
Services provided
VOID Software is a Cybersecurity company founded in 2006. The team provides Cybersecurity and Custom Software Development and is based in Leiria, Portugal.
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$5,000+$150 - $199 / hr250 - 999Dubai, United Arab Emirates
Services provided
See all 1 projectsFocus Softnet is a software development company specializing in custom ERP solutions. However, based on their reviews, there is significant dissatisfaction with their services, as the client reported unmet customization needs, poor project management, and unfulfilled commitments. The client expressed frustration over pressure to sign off on incomplete work, indicating a largely negative experience.
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$5,000+$100 - $149 / hr2 - 9London, England
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Speakserve is an IT managed services company. Located in London, England and Reading, England, their small team offers IT managed services and IT strategy consulting. The company was launched in
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$5,000+$100 - $149 / hr2 - 9Baltimore, MD
Services provided
Avid Practice is an IT managed services company based in Baltimore, Maryland. Launched in 2002, the team specializes in IT managed services and IT strategy consulting.
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$1,000+$25 - $49 / hr2 - 9Beograd, Serbia
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QBIT DOO, an IT managed services company, is located in Beograd, Serbia. Launched in 2017, the team focuses on IT managed services and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Providencia, Chile
Services provided
Launched in 2016, Moit, a small software development company, is based in Providencia, Chile. Their team provides Custom Software Development and CRM consulting and SI.
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$1,000+$25 - $49 / hr2 - 9Aurora, IL
Services provided
Cloud consulting & SI company Into Cloud Hosting was founded in 2019. The small team provides cloud consulting & SI and IT managed services.
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$5,000+$100 - $149 / hr2 - 9Singapore, Singapore
Services provided
Ucloud Asia Pte Ltd is a cloud consulting & SI company. They are in Singapore, Singapore and have small team. They provide cloud consulting & SI and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Murrieta, CA
Services provided
Just Smart Business Technologies, Inc. Is an IT managed services company established in 1988. Their team provides IT managed services and Cybersecurity.
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Undisclosed$150 - $199 / hr2 - 9San Diego, CA
Services provided
KingsGuard is a Cybersecurity company. They provide Cybersecurity and IT managed services and were founded in 2022.
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$1,000+$100 - $149 / hr2 - 9Newport Beach, CA
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Established in 2001, BIZCONNECTORS is a Cybersecurity company. Their services include Cybersecurity and IT managed services.
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$1,000+$150 - $199 / hr2 - 9
Services provided
Small IT managed services company Urban IT, Inc., is in Westlake Village, California. Their services include IT managed services and Cybersecurity.
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$1,000+$25 - $49 / hr2 - 9
Services provided
Cloud Etc, a cloud consulting & SI company, was launched in 2009. The team provides cloud consulting & SI and IT strategy consulting.
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$1,000+$100 - $149 / hr2 - 9Greenfield, England
Services provided
Based in Greenfield, England, KEEP Information Security Services is a Cybersecurity company. They provide Cybersecurity and IT strategy consulting and were launched in 2014.
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Undisclosed$200 - $300 / hr2 - 9Miami, FL
Services provided
RRG Networks Inc. Is a Miami, Florida-based IT managed services company. Their services include IT managed services and Cybersecurity.
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$5,000+$100 - $149 / hr2 - 9Freiburg im Breisgau, Germany
Services provided
Established in 2022, itelligy - digital experts is a CRM consulting and SI company. The team offers CRM consulting and SI and ERP consulting and SI.
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$10,000+$150 - $199 / hr2 - 9Reno, NV
Services provided
NIIV Consulting is an IT strategy consulting company launched in 2011. The team offers IT strategy consulting and CRM consulting and SI.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
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We evaluate service providers using a structured methodology that combines:
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
45% IT Consulting55% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.3/40.017.2/20 Reviews7.5/10 Clients & Experience8.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34/40.016.4/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.2/40.018/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
UndisclosedUndisclosed1,000 - 9,999
Ability to deliver
32.1/40.016.2/20 Reviews10/10 Clients & Experience5.9/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.4/40.017.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
30% IT Consulting70% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.5/40.017.8/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
33.8/40.015.4/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.