Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT services company offering software development, DevOps support, customer service, and technical support. They demonstrate strong project management, communication, and flexibility, receiving overwhelmingly positive feedback for their technical know-how and team integration. Approximately 90% of reviewers commend their value for cost and alignment with company values, while some suggest potential improvements in communication and developer retention.
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$5,000+$25 - $49 / hr10 - 49Seattle, WA
Services provided
SWAT Systems is an IT managed services company founded in 1999. The company focuses on IT managed services and unified communications consulting & SI.
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$10,000+$150 - $199 / hr50 - 249Dallas, TX
Services provided
Servesys Infrastructure Services is a Dallas, Texas-based IT staff augmentation company. Their services include IT staff augmentation and IT strategy consulting.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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$5,000+$100 - $149 / hr10 - 49Northamptonshire , England
Services provided
Paradise Computing Ltd is an ERP consulting and SI company launched in 1987. The team offers ERP consulting and SI and IT managed services.
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$5,000+$100 - $149 / hr50 - 249Waltham, MA
Services provided
IT managed services company Integrated IT Solutions was established in 1988. The firm specializes in IT managed services and CRM consulting and SI.
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$5,000+$100 - $149 / hr50 - 249Rancho Cucamonga, CA
Services provided
IT managed services company Accent Computer Solutions Inc. Was launched in 1987. Based in Rancho Cucamonga, California, the team focuses on IT managed services and other IT consulting and SI.
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$5,000+$100 - $149 / hr250 - 999St Leonards, Australia
Services provided
Web design company BCS Technology International Pty Ltd was founded in 2001. The team specializes in Web Design and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Montevideo, Uruguay
Services provided
Launched in 1998, Intermedia Software, a midsize software development company, is based in Montevideo, Uruguay. Their services include Custom Software Development and Artificial Intelligence.
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Featured
What are Featured Providers?
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 34 projectsDreamix is a technology consulting company specializing in software development, UX/UI design, and cloud infrastructure, with expertise across various industries. They are highly praised for their project management, communication, and ability to integrate seamlessly into teams. Reviews highlight their impressive cultural fit and technical competence, with over 90% of clients expressing satisfaction with their work quality and responsiveness.
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 39 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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$1,000+$25 - $49 / hr50 - 249Dallas, TX
Services provided
In Dallas, Texas and New York, New York, CDS Global Cloud is a midsize big data company. Their services include BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Johannesburg, South Africa
Services provided
Established in 2001, Dariel Software is a midsize custom software development company. Their services include Custom Software Development and cloud consulting & SI.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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UndisclosedUndisclosed10 - 49Singapore
Services provided
Optimum Solutions is a small IT managed services company launched in 1997. Their team focuses on IT managed services and IT strategy consulting.
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UndisclosedUndisclosed250 - 999Dhaka, Bangladesh
Services provided
Brac IT Services Limited is a software development firm. They specialize in Custom Software Development and ERP consulting and SI and are headquartered in Dhaka, Bangladesh.
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UndisclosedUndisclosed250 - 999Lisboa, Portugal
Services provided
IT strategy consulting company KCS iT was established in 2008. The team offers IT strategy consulting and ERP consulting and SI.
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$1,000+$100 - $149 / hr50 - 249Handforth, England
Services provided
Frontline Consultancy, an ERP consulting and SI company, was launched in 1991. Headquartered in Handforth, England, the team provides ERP consulting and SI and IT managed services.
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UndisclosedUndisclosed50 - 249Achim, Germany
Services provided
Scalors GmbH is an IT managed services company. The company is located in Achim, Germany and Kyiv, Ukraine. Their team focuses on IT managed services and IT staff augmentation.
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$50,000+Undisclosed50 - 249Melbourne, Australia
Services provided
Unico is a software development company. Their team is headquartered in Melbourne, Australia and provides Custom Software Development and BI & big data consulting & SI.
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$1,000+$100 - $149 / hr50 - 249Adelaide, Australia
Services provided
Vectra Corporation is a Cybersecurity company. Their team is located in Adelaide, Australia and Bondi Junction, Australia and focuses on Cybersecurity and IT managed services.
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UndisclosedUndisclosed50 - 249Düsseldorf, Germany
Services provided
Big data analytics company COCUS AG is based in Düsseldorf, Germany and Eschborn, Germany. The team specializes in BI & big data consulting & SI and Blockchain.
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$5,000+$100 - $149 / hr10 - 49Manchester, England
Services provided
Shaping Cloud is an IT staff augmentation company. They are based in Manchester, England and have small team of experts. Their services include IT staff augmentation and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249
Services provided
Founded in 2011, Pivot Point Consulting is an IT strategy consulting company. The team specializes in IT strategy consulting and ERP consulting and SI.
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UndisclosedUndisclosed250 - 999München, Germany
Services provided
ConSol Software is a custom software development company. Founded in 1984, the team focuses on Custom Software Development and IT managed services.
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UndisclosedUndisclosed250 - 999Chandler, AZ
Services provided
Hanu an Insight Company is a cloud consulting & SI company. The Chandler, Arizona-based company specializes in cloud consulting & SI and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Gurugram, India
Services provided
BluePi Consulting is a cloud consulting & SI company. The agency is located in Gurugram, India and Bengaluru, India. Their team offers cloud consulting & SI and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Ahmedabad, India
Services provided
Elision Technologies Pvt. Ltd is an other IT consulting and SI company. Their midsize team is based in Ahmedabad, India. Their services include other IT consulting and SI and Call Center Services.
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UndisclosedUndisclosed50 - 249Reston, VA
Services provided
Qlarion, an Enterprise App Modernization company, focus on Enterprise App Modernization and BI & big data consulting & SI. They were founded in 2010.
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$25,000+$100 - $149 / hr50 - 249Montréal, Canada
Services provided
IT strategy consulting company GTI Canada is based in Montréal, Canada. Their services include IT strategy consulting and Cybersecurity.
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$5,000+Undisclosed50 - 249Minnetonka, MN
Services provided
Launched in 1986, Afinety is an IT managed services company. The company offers IT managed services and Cybersecurity.
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UndisclosedUndisclosed50 - 249St. Louis, MO
Services provided
IT managed services company Acropolis Technology Group was founded in 1996. The midsize team provides IT managed services and IT strategy consulting.
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UndisclosedUndisclosed10 - 49
Services provided
Excel Tech Guru is an IT strategy consulting company established in 2010. The company provides IT strategy consulting and other IT consulting and SI, and is small.
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$1,000+$25 - $49 / hr50 - 249New York, NY
Services provided
Antivirus Technical Support, a Cybersecurity company, is located in New York, New York. They provide Cybersecurity and IT strategy consulting and were founded in 2010.
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UndisclosedUndisclosed50 - 249Melbourne, Australia
Services provided
BizData is an IT strategy consulting company. The firm is headquartered in Melbourne, Australia. Their team provides IT strategy consulting and BI & big data consulting & SI.
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$1,000+< $25 / hr50 - 249Los Angeles, CA
Services provided
Get Contact Help is an IT strategy consulting company. They were launched in 2018, and their services include IT strategy consulting and IT managed services.
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UndisclosedUndisclosed250 - 999Cypress, CA
Services provided
Launched in 2021, Method Technologies is a midsize IT strategy consulting company. Their services include IT strategy consulting and IT managed services.
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$10,000+$50 - $99 / hr50 - 249
Services provided
Advanz101 Systems Pvt Ltd, an IT strategy consulting and cloud consulting & SI company, is based in San Jose, California. Their services include IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Cork, Ireland
Services provided
Aspira, an IT strategy consulting company, is in Cork, Ireland and Dublin, Ireland. Founded in 2007, the team provides IT strategy consulting and cloud consulting & SI.
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$1,000+< $25 / hr2 - 9Romford, England
Services provided
Headquartered in Romford, England, ILL IT Solutions is a big data company. Founded in 2009, the team offers BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Fort Lauderdale, FL
Services provided
Cybersecurity company SECNAP Network Security was launched in 2001. The agency offers Cybersecurity and cloud consulting & SI, and is small.
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$1,000+$50 - $99 / hr1,000 - 9,999
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CloudOYE is a business intelligence company headquartered in Noida, India. They offer BI & big data consulting & SI and cloud consulting & SI and were launched in 1998.
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$25,000+$100 - $149 / hr1,000 - 9,999New Delhi, India
Services provided
Almondz Global Securities Ltd is an Advertising company. Based in New Delhi, India and Mumbai, India, their large team focuses on Advertising and Branding. The company was launched in 1994.
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UndisclosedUndisclosed50 - 249Pottstown, PA
Services provided
Schultz Technology is an IT managed services company. They specialize in IT managed services and Application Management & Support and are based in Pottstown, Pennsylvania.
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$1,000+$100 - $149 / hr50 - 249
Services provided
KBS Technologies is a cloud consulting & SI company. The team is located in Rai Durg, India, and their services include cloud consulting & SI and BI & big data consulting & SI.
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$50,000+< $25 / hrFreelancerPort Melbourne, Australia
Services provided
Fixtel, an unified communications consulting & SI company, was founded in 1986. The team offers unified communications consulting & SI and Cybersecurity.
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UndisclosedUndisclosed50 - 249Istanbul, Türkiye
Services provided
PEAKUP, a big data company, was founded in 2012. The company specializes in BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49
Services provided
Boyer & Associates is an IT strategy consulting company headquartered in Minneapolis, Minnesota. The team specializes in IT strategy consulting and CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Lewisburg, TN
Services provided
Davenport Group, a branding company, was launched in 2002. The team offers Branding and Conversion Optimization and is headquartered in Lewisburg, Tennessee and Lewisburg, Tennessee.
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UndisclosedUndisclosed10 - 49Ghaziabad, India
Services provided
Kennies IT is a cloud consulting & SI company. Their small team is located in Ghaziabad, India. Their services include cloud consulting & SI and ERP consulting and SI.
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$1,000+$50 - $99 / hr50 - 249Sosnowiec, Poland
Services provided
Connecto is a big data analytics company launched in 2006. The company specializes in BI & big data consulting & SI and CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Berlin, Germany
Services provided
AvenDATA is a business intelligence company. They specialize in BI & big data consulting & SI and Cybersecurity and are headquartered in Berlin, Germany.
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$10,000+$25 - $49 / hr1,000 - 9,999Karachi, Pakistan
Services provided
Abacus Technology Consultant is an ERP consulting and SI company founded in 1982. The team offers ERP consulting and SI and Business Consulting.
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UndisclosedUndisclosed50 - 249
Services provided
InnoTech is a midsize UX agency in lisboa, Portugal. The team offers UX/UI Design and IT strategy consulting.
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Undisclosed$150 - $199 / hr10 - 49Fitchburg, WI
Services provided
Established in 1997, Adesys, a small IT managed services company, is located in Fitchburg, Wisconsin. Their team specializes in IT managed services and Cybersecurity.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
34.3/40.017.2/20 Reviews7.5/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
35.8/40.017.2/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.4/40.016.8/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$25 - $49 / hr1,000 - 9,999Kolkata, India
Ability to deliver
31.8/40.015.6/20 Reviews8.6/10 Clients & Experience7.7/10 Market PresenceService focus
50% IT Consulting50% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.