What evidence can you share that demonstrates the impact of the engagement?
We’ve actually rolled out a small release, and are planning for a bigger one in September 2019. The app is available as a beta in the Nigerian Play Store. The release is controlled, so there aren’t many numbers to talk about, but the client’s really happy with all that we’ve done, and we can see that they’re also really fond of the developers they have contact with. The client’s not just working with us; they’re aware of and impressed by Indus Net Technologies Pvt. Ltd. as well.
It’s not innovative to build an Android app in general, but it is for the area in which we’re working. No one’s ever done anything like this in Nigeria, or in the rest of the world, in fact. We’ll be rolling out to other countries in the future.
How did Indus Net Technologies Pvt. Ltd. perform from a project management standpoint?
We hadn’t worked together on a project before, so we hadn’t developed any processes together. It was a bit slow to get going, but we’ve got processes established now, so it’s very good. What’s impressive to me is that they work really hard behind the scenes, and they really listen, to make sure that issues don’t repeat themselves.
Once we got into a rhythm, it felt like we were one team. We were in different locations, but it really didn’t feel like they weren’t a part of our company. We have a really close relationship with them. We don’t normally do this with suppliers, but they are brought into client calls and allowed to lead them.
Most of our clients and key stakeholders are in America, and we have stakeholders in Nigeria for this project. My team is in the UK, Cape Town, and Nigeria, and They are in India. We all have to meet very frequently, and they’ve been very accommodating.
They’ve demonstrated great leadership, and really showed they have fantastic technical aptitude in explaining things to nontechnical people in a very nice way. The experience of working with them has been great. They’ve had to go over scope and budget, but they just stepped in and worked long hours whenever they needed to, and took responsibility.
There are times when they need to explain technical items to me, and they do it in a way that’s completely not patronizing. They constantly handle client meetings, and they’re really good at explaining the pros and cons of solutions.
We mainly use Slack to communicate, along with a bit of Basecamp and email. I have 1–2–hour Slack calls with them every morning. I can really rely on them, and that reliability is huge.
What did you find most impressive about them?
One of the things about Indus Net Technologies Pvt. Ltd. is that they’re very professional, and they’re very professionally organized and setup. When we need various resources, like an open-source developer, they can offer a wide range of developers at hand, and they have the capacity to build teams the way we need them to. They’re adaptable, accommodating, available, and just incredibly smart.
Are there any areas they could improve?
It’s a bit difficult to say. There were things that were needed in this project that neither of us knew about, based on the assumptions we were given. It’s not really a matter of improvement, but now we know we need it, we can ask for it. Indus Net Technologies Pvt. Ltd. has gone above and beyond the call of duty, considering the circumstances. Anytime I’ve asked them to improve anything, they worked hard to improve it.
We all make spelling mistakes, given that we’re working with complex Latin medical terms. When they’re not good at things, they’ll just tell us. It’s impossible to ever get upset with them.
Do you have any advice for future clients of theirs?
Clients should be clear about what the scope is. They need to understand that they need to go into a lot of detail about what they’re expecting and what the requirements are.