Technology served with Passion, Commitment & Care

Indus Net Technologies is an award-winning, global digital service company. We develop Mobile Apps, Mobile Games, IoT/Wearable Apps, and VR/AR Apps. We work on the entire application stack -i.e. backend with API, App and Frontend.

Our App development service is backed with business-centric consultancy and unmatched support. Clients include Ageas, Santander, Konvergence, Tesco, CashPoint, HelloGroup, Saudi Broadcasting, Bank of America, Mattel, Bridgestone, Government of India, etc.We are ISO 9001, ISO 27001 certified and appraised for CMMi Level3. We are known for our agility, partner approach, innovation and technology excellence.We operate from UK, USA, Saudi Arabia, Singapore and India.

 
$5,000+
 
$25 - $49 / hr
 
250 - 999
 Founded
1997
Show all +
Kolkata, India
headquarters
  • 4th Floor, SDF Building, Saltlake Electronic Complex, Sector V
    Kolkata, WB 700091
    India
other locations
  • 1524 S Vista Ave STE 12,
    Boise, ID 83705
    United States
  • 6 Hays Lane,
    London SE1 2QG
    United Kingdom
  • 1 North Bridge Road, #19-04/05, High Street Centre,
    Singapore 179094
    Singapore
  • Suite #8, Work Square, 3rd Floor, Orbit Terraces, Senapathi Bapat Rd, Lower Parel (W)
    Mumbai 400 013
    India
  • 109, 1st floor, Somdutt Chamber - II, Bikaji Cama place,
    New Delhi 110066
    India
  • 1st Floor, Sahaas Embassy, 145, Nelson Manikam Road
    Chennai, TN 600 029
    India

Portfolio

Key clients: 
Mattel, Fox Sports, MasterCard, YUM!, Bridgestone, Statoil, Ageas, Tesco Underwriting, John Lewis Insurance, Santander, SREI BNP Paribas, SBI General, Pepsico, Cadbury, KPMG, Various Ministries of Govt. of India
3 Bodi Game Image

3 Bodi Game

This is a fast paced 3D marathon running set in the city of baghdad.It has in app purchase facility.

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Las Vegas Review Journal

The Review Journal is Las Vegas's newspaper, covering the news, sports and business.. Link to download : https://play.google.com/store/apps/details?id=com.lasvegasrj.eedition

Dr Batras Medical App Image

Dr Batras Medical App

A health App for patients of Dr. Batra’s – one of the largest homeopathy clinic chains in India, to get connected with nearby clinics, book doctor appointments, get health tips, do live-chat  and give real-time feedback. Link to download : https://play.google.com/store/apps/details?id=com.drbatra&hl=en

Haystack Image

Haystack

Haystack is the World's 1st Zero Knowledge Chat & Cloud Storage Privacy App.

Think Recycle Image

Think Recycle

Think Recycle encourages users to put the right thing in the right bin.

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Deals of America

The application allows to browse deals, find its details and shop. Link to download : https://play.google.com/store/apps/details?id=com.Dealsofamerica&hl=en

SBI General Insurance App Image

SBI General Insurance App

A prospect and customer engagement app with corporate and product info about SBI General Insurance. It has several self-service functionalities, like ability to generate instant quote and initiate the claim process.

LG Oven Delight App Image

LG Oven Delight App

An engaging app for LG Electronics that provides microwave recepies, run contests, showcase utility videos and at the same time promotes its range of products.  Link to download : https://play.google.com/store/apps/details?id=com.lgeil.oven.delights

Fox International Image

Fox International

High availability & extremely scalable App for Fox Sports, to stream Formula 1 races in real-time, show race statistics & ,publish results.

Online Website of live F1 car racing with live streaming of race videos for fans to watch. The website racematelive.com gets visitors in tune of 2+ millions during the live race on weekends.

An iPad and Android Tablet app to show real time information of Formula 1

races
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Mathematical tables for kids in 2D

A multi-lingual, multimedia, multi-level gaming app for children to help them learn mathematics in a fun way.  And it becomes even more interesting when it comes from their favourite football club Chelsea FC.

 

 

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Copa Libertadores Football App

An App for Latin American football fans to keep track of COPA Bridgestone Libertadores league, teams, players and their statistics. The app even comes with two highly engaging football games.

Formula 1 Live Streaming App Image

Formula 1 Live Streaming App

High availability & extremely scalable App for Fox Sports, to stream Formula 1 races in real-time, show race statistics & publish results.

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Website for Parliament of India

The official website for the parliament of world’s largest democracy. A responsive, bi-lingual site lets citizens stay updated with the latest discussions/debates, papers, legislations, proceedings, events and news from the Lok Sabha.

Reengineering Legacy Software Product Image

Reengineering Legacy Software Product

Re-engineered SOMAX’s Computerized Maintenance Management System (CMMS) product, by taking it on the cloud and mobile, thus enabling them to offer their software as a service (SaaS). We designed the architecture to make it easy to customize for various industry verticals.

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Axe My Mode App

An amusing application, developed for Unilever’s brand - Axe, that stealthily hides secret information from one’s partner, and allows user to control his privacy.

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Agile Web App Development

AU Small Finance bank, a rapidly growing institution built a customer interaction portal with a holistic approach. They built the website in record duration with a fast and agile team.

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IoT Device Management App

An App for connecting honeywell devices in a smart home. It let you remotely monitor & manage the devices & their energy usage - anytime, anywhere.

Corporate Banking App Image

Corporate Banking App

An online banking app for corporate clients, for enabling transactions and detailed reporting. A fast and efficient product that provides unique banking experience from India’s third largest private bank.

Reviews

Sort by

Development for an Electronic Payments Startup

“They put the customer’s success above their own.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Apr. 2018 - Ongoing
Project summary: 

Indus Net Technologies Pvt. Ltd. created an MVP for an emerging payment solutions startup. They worked within AWS to produce a solution, utilizing JavaScript and a Spring Framework.

The Reviewer
 
1-10 Employees
 
St Augustine, Florida
Romi Kohli
CTO, ePayRails
 
Verified
The Review
Feedback summary: 

Delivering robust product features on an accelerated timeline, the team aided their clients in earning the investments they needed to grow. Their work yielded increases in the partner’s internal headcount and revenue. The project manager’s leadership abilities made a strong impression.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of ePayRails, a B2B payment engine. We take care of accounts receivable, accounts payable, and transactions between vendors and clients, providing customers with different payment modalities.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Indus Net Technologies Pvt. Ltd.?

We needed a technology team to help us develop a quality platform on a budget. Some of our investors requested that we come up with a proof of concept in order to affirm that we’re able to deliver.

SOLUTION

What was the scope of their involvement?

It was their responsibility to build help us bring our idea to life and create an MVP. We’re an AWS shop, so we worked in JavaScript using a Spring Framework. They also used microservices.

What is the team composition?

Right now, we work with a 10-person team. We’re planning to increase the headcount to 25 in the near future.

How did you come to work with Indus Net Technologies Pvt. Ltd.?

We found them through word of mouth. One of my colleagues was representing them and referred them to me. She had used their services, speaking very highly of them. When I left my previous position to start at my current company, I remembered them and decided to give them a shot.

How much have you invested with them?

At this point, we’ve spent between $200,000–$1,000,000.

What is the status of this engagement?

We started collaborating in April 2018, and our team still work together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In short, we obtained our funding, now we’re off to the races. Their team delivered the product in record time, which impressed our investors. Because of their development, we have a healthy sales pipeline and are in the process of doubling our staff to build out more product features.

We asked for specific project features and happy customers. They’ve completely met our standards for those.    

How did Indus Net Technologies Pvt. Ltd. perform from a project management standpoint?

The project management was the best part because the manager was competent and able to communicate between teams. They provided us a free project manager, which shows they understand the importance of project management to the success of a relationship.  

What did you find most impressive about them?

They put the customer’s success above their own. With a client-centric relationship, it ends up being a win-win situation. I found a tremendous amount of value in our collaboration because felt like they were part of my own team. Their fair pricing and thought leadership are crucial to our success.

Are there any areas they could improve?

In terms of DevOps, our standards appear to be different. That’s the only weakness I see as of now. However, that may be impacted by the quality of research I assigned to the project.

Do you have any advice for potential customers?

When you’re outsourcing any agency, it’s important to recognize that they’re adjunct to your development. Without actively engaging them and adopting them into your culture, you might have a hard time. Through the project manager they provided us, we were able to fit them in as an extension of our team.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Development for a Mobile Phone Marketplace

“If we were working domestically, the price would have been 2–3 times more than what we paid.”

Quality: 
4.0
Schedule: 
3.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2019 - Ongoing
Project summary: 

Indus Net Technologies Pvt. Ltd. uses Magento and Linux to develop an open-source, e-commerce platform. The site includes a user portal that allows people to track and automatically schedule shipments.

The Reviewer
 
2-10 Employees
 
Fort Worth, Texas
Mark Morton
COO, The Mobility Marketplace
 
Verified
The Review
Feedback summary: 

Although the project has lasted longer than planned, they’re now in the testing phase. Despite the time difference, their project management software has helped maintain communication. Nevertheless, Indus Net Technologies Pvt. Ltd’s rates are worth the logistical challenges.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the COO and co-founder of The Mobility Marketplace. We buy, sell, and recycle preowned and new cell phones. A lot of our customers white label our product, so you’ll see our product on the shelves with another company’s label.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Indus Net Technologies Pvt. Ltd.?

We were trying to automate our backend processes by integrating our web interface with our shipping and customer SRP.

SOLUTION

What was the scope of their involvement?

They rebuilt our open-source website from the ground up, utilizing Magento for e-commerce and Linux for cron jobs, or automated scheduling. The new platform allows us to have multiple “parent-child relationships” (e.g. relationships with related stakeholders) that want to use our platform to promote what they do. The backend is tied together which lets us pull reports. Integrating several APIs, the new system lets customers track order shipments.

What is the team composition?

We have a project leader who helps manage communication between our team and theirs, and about 3–4 other people working on our project at any given point.

How did you come to work with Indus Net Technologies Pvt. Ltd.?

We decided to look at outsourcing options abroad to help us stick to our budget. We knew that there could be some tradeoffs regarding the time difference and communication issues, but ultimately decided that it would be worth it to work around those challenges.

How much have you invested with them?

We’ve spent about $25,000.

What is the status of this engagement?

We started working on the project in January and development is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We don’t have any metrics because we’re still in the development phase, but they have moved on to testing and implementation. At the beginning of development, they were very good at managing the milestones we needed to reach.  

How did Indus Net Technologies Pvt. Ltd. perform from a project management standpoint?

They have a great documentation platform that helps us communicate. It catalogs a history of our notes and theirs. We’ve faced a few challenges since we have an 18-hour time difference. Now that we’re testing, it’s more of an issue. But we’ve caused delays on our side as well. They’ve worked late to help us a few times too, but that was outside the norm. This project could have been completed in four months, but now it has been closer to a year.

What did you find most impressive about them?

They’ve stayed within our budget. If we were working domestically, the price would have been 2–3 times more than what we paid.

Are there any areas they could improve?

It would be really helpful if they had a 24/7 support team.

4.0
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Development for International Dev Tech Company

"They’re adaptable, accommodating, available, and just incredibly smart."

Quality: 
4.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Mar. 2019 - Ongoing
Project summary: 

Indus Net Technologies Pvt. Ltd. fully developed a tuberculosis screening application on Android for the third-party client of an international development tech company. They were extremely well organized and transparent.

The Reviewer
 
11-50 Employees
 
Brighton, United Kingdom
Mariam Crichton
Head of Project Management, Every1Mobile Limited
 
Verified
The Review
Feedback summary: 

The app delivered by Indus Net Technologies Pvt. Ltd. has received extremely positive feedback from stakeholders and garnered significant interest from investors. Their team worked hard to manage time zone differences, demonstrating business prowess as well as great interpersonal skills.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re a technology company within the international development sector working on social impact projects in developing countries, particularly Sub-Saharan Africa. I’m the head of project management.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Indus Net Technologies Pvt. Ltd.?

We had a very large international development client who wanted us to build an Android mobile healthcare app in Nigeria. We have a whole range of teams, but no one who specializes in Android.

We looked to Indus Net Technologies Pvt. Ltd. to help design and build an Android app to be rolled out in the private healthcare system in Nigeria.

SOLUTION

What was the scope of their involvement?

Indus Net Technologies Pvt. Ltd. developed an app for screening tuberculosis. At the moment, there’s a paper form system in place, and we digitized it all by allowing different types of users (medical and nonmedical staff) to record things on the app. There’s a complex referral system between test labs and results.

The whole logical flow between all referrals works through four user types in the app. It’s an incredibly complex app in terms of user flows and different types of users.

They also helped build an open-source data portal for reporting and accessing the data on the backend.

What is the team composition?

We’ve worked with two people from their team, a customer success manager, and a project manager. Behind them would be a designer and Android and backend developers, who we don’t need to manage. We’re aware that they’re there, but the interaction is done with the other members on the team.

How did you come to work with Indus Net Technologies Pvt. Ltd.?

We’d already worked with them on other projects in a smaller capacity. They’re becoming a preferred supplier of ours whenever we need help with Android design and development and technical customer support.

How much have you invested with them?

Our investment with them has been $20,000–$30,000 to date, but we’re planning to renew the contract.

What is the status of this engagement?

We started working with them in March 2019, and it’s ongoing. We haven’t fully launched the platform yet

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve actually rolled out a small release, and are planning for a bigger one in September 2019. The app is available as a beta in the Nigerian Play Store. The release is controlled, so there aren’t many numbers to talk about, but the client’s really happy with all that we’ve done, and we can see that they’re also really fond of the developers they have contact with. The client’s not just working with us; they’re aware of and impressed by Indus Net Technologies Pvt. Ltd. as well.

It’s not innovative to build an Android app in general, but it is for the area in which we’re working. No one’s ever done anything like this in Nigeria, or in the rest of the world, in fact. We’ll be rolling out to other countries in the future.

How did Indus Net Technologies Pvt. Ltd. perform from a project management standpoint?

We hadn’t worked together on a project before, so we hadn’t developed any processes together. It was a bit slow to get going, but we’ve got processes established now, so it’s very good. What’s impressive to me is that they work really hard behind the scenes, and they really listen, to make sure that issues don’t repeat themselves.

Once we got into a rhythm, it felt like we were one team. We were in different locations, but it really didn’t feel like they weren’t a part of our company. We have a really close relationship with them. We don’t normally do this with suppliers, but they are brought into client calls and allowed to lead them. 

Most of our clients and key stakeholders are in America, and we have stakeholders in Nigeria for this project. My team is in the UK, Cape Town, and Nigeria, and They are in India. We all have to meet very frequently, and they’ve been very accommodating. 

They’ve demonstrated great leadership, and really showed they have fantastic technical aptitude in explaining things to nontechnical people in a very nice way. The experience of working with them has been great. They’ve had to go over scope and budget, but they just stepped in and worked long hours whenever they needed to, and took responsibility.

There are times when they need to explain technical items to me, and they do it in a way that’s completely not patronizing. They constantly handle client meetings, and they’re really good at explaining the pros and cons of solutions.

We mainly use Slack to communicate, along with a bit of Basecamp and email. I have 1–2–hour Slack calls with them every morning. I can really rely on them, and that reliability is huge.

What did you find most impressive about them?

One of the things about Indus Net Technologies Pvt. Ltd. is that they’re very professional, and they’re very professionally organized and setup. When we need various resources, like an open-source developer, they can offer a wide range of developers at hand, and they have the capacity to build teams the way we need them to. They’re adaptable, accommodating, available, and just incredibly smart.

Are there any areas they could improve?

It’s a bit difficult to say. There were things that were needed in this project that neither of us knew about, based on the assumptions we were given. It’s not really a matter of improvement, but now we know we need it, we can ask for it. Indus Net Technologies Pvt. Ltd. has gone above and beyond the call of duty, considering the circumstances. Anytime I’ve asked them to improve anything, they worked hard to improve it.

We all make spelling mistakes, given that we’re working with complex Latin medical terms. When they’re not good at things, they’ll just tell us. It’s impossible to ever get upset with them. 

Do you have any advice for future clients of theirs?

Clients should be clear about what the scope is. They need to understand that they need to go into a lot of detail about what they’re expecting and what the requirements are.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Dev for Online Book Store

"They gave me tips and ideas and I was very happy with their knowledge about the market."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. - July 2019
Project summary: 

Indus Net Technologies Pvt. Ltd. ventured to develop a mobile application for self-published authors to sell their works. Functionalities included buying, selling, uploading, and reviewing books.

The Reviewer
 
1-10 Employees
 
London, United Kingdom
Rosita Ninova
Owner, Ink Library
 
Verified
The Review
Feedback summary: 

From design to development, Indus Net Technologies delivered an excellent application. They demonstrated professionalism and problem-solving skills. While they could've polished their grammar when presenting an updated product, they were very easy to work with and implemented all necessary fixes.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the founder of the company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Indus Net Technologies Pvt. Ltd.?

I wanted to create a mobile application that would help self published authors sell their books

What were your goals for this project?

I wanted a functional application which will allow people to buy, review and upload books

SOLUTION

How did you select this vendor?

Indus Technologies contacted me, I researched them online, and based on the client reviews I decided to go with them

Describe the project in detail.

We had an initial introductory meeting to discuss the goal of the business, my budget etc. I was presented with a plan of action within a week. The development plan was tweaked to suit my budget.

Their approach has been very friendly yet professional. We have been having weekly development meetings where they shared updates on the progress of the application and I was sharing my feedback.

What was the team composition?

Firstly I was in touch with the project manager, then I was in touch with the lead developer and his team

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They did an excellent job from designing the app to completing the work. I am very pleased with the result and they were always very quick at solving any issues.

How effective was the workflow between your team and theirs?

They were all very easy to communicate with and were always responding to everything in a timely matter

What did you find most impressive about this company?

They gave me tips and ideas and I was very happy with their knowledge about the market, but most of all I liked their professionalism and very quick problem solving skills

Are there any areas for improvement?

The only thing I would say is to double check the grammar before presenting an updated product. It is easily fixable and can be avoided.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web and Mobile Development for SaaS Product

“One of their most impressive traits is their ability to problem solve when issues arise.”

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
$200,000 to $999,999
 
May 2013 - Ongoing
Project summary: 

Indus Net Technologies Pvt. Ltd. supports a range of software development projects. They’ve focused on developing a SaaS product, which includes a web app and mobile apps, and now provide MS Azure assistance.

The Reviewer
 
1-10 Employees
 
Atlanta, Georgia
Roger Lawton
CEO, SOMAX, Inc.
 
Verified
The Review
Feedback summary: 

60% of existing customers have converted to the SaaS product model, and subscription sales continue to grow. Indus Net has proven instrumental to development. While they faced initial cultural and communication barriers, they worked closely with internal stakeholders to establish a strong workflow.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the CEO oat SOMAX, Inc. We’re a computerized maintenance management/internet of things (CMMS/IoT) software development company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Indus Net Technologies Pvt. Ltd.?

We initially hired Indus Net Technologies Pvt. Ltd. to develop our mobile apps for iOS and Android. We were impressed with their work and how easy it was to collaborate with them, so we continued to contract them to help build our web apps.

What were your goals for this project?

We wanted to get our SaaS product to market and convert our existing "on-premise" customers over to our new SaaS model.

SOLUTION

How did you select this vendor?

We initially searched online for contract outsourcing companies. We liked Indus Net’s reviews, so we decided to do a pilot mobile app project to see if we could work with them.

Describe the project in detail.

They helped us develop and bring our SaaS product to market, which involved a web app and mobile apps. In the beginning, we attempted to work with the project team remotely but found this to be difficult. So, we sent our development lead to India to work with them for about six weeks, during which they developed a working process. We would develop and provide specifications to our Indus Net project lead, and he would coordinate the work with his project team. They’d then build out the functionality identified by our specs. We’ve since started using their other services, including MS Azure technical assistance.

What was the team composition?

We work closely with two project managers: one for the web application and another for the mobile applications. In turn, the project leads work with their teams to divide and prioritize the tasks. The core team also consists of eight developers. For a large project that has lasted most of 2018, we’ve added four developers in January and an additional four developers in August.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We’ve converted approximately 60% of our on-premise clients to the SaaS product since starting the offering. We’ve also sold subscriptions to at least as many new clients after beginning the sales effort. We're looking forward to continual and additional success selling subscriptions in the future.

How effective was the workflow between your team and theirs?

It was initially difficult to develop a workflow where we could get our ideas across to the project manager and then have them implemented in the software. This was due to a combination of cultural and communication issues. However, once we made the effort to visit them on site and worked directly with their project managers and executives, our workflow smoothed out. Now, we don’t need to visit them as much and can handle things remotely.

What did you find most impressive about this company?

We enjoy working with Indus Net. They seem genuinely interested in the projects that we’re doing and perform well. One of their most impressive traits is their ability to problem solve when issues arise.

Are there any areas for improvement?

We have a good working relationship with Indus Net, but, as with any relationship, there is room for improvement. The one area where we tend to have issues is with final testing of development work. At times, we’ve received code that doesn’t appear to have been tested thoroughly enough.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Software Development Support for Sports Betting Platform

“They're always willing and able to complete our tasks, even when we have very tight deadlines.”

Quality: 
4.0
Schedule: 
3.0
Cost: 
3.0
Willing to refer: 
4.0
The Project
 
Confidential
 
May 2013 - Ongoing
Project summary: 

Indus implements multiple software development projects, mostly overseeing the frontend design/development. They work with agile methodology and take part in weekly release cycles.

The Reviewer
 
100-500 Employees
 
Austria
Stefan Gruber
Head of Development, cashpoint
 
Verified
The Review
Feedback summary: 

Indus has successfully implemented all projects and the in-house team is impressed with their commitment. Highly professional, they're always able to provide the necessary resources, while their willingness to work overtime when needed made them a reliable partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the head of development at CASHPOINT. We offer sports betting solutions to the public. We operate online and in several European countries.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Indus Net Technologies?

We were working on a few large projects and we needed additional development resources.

SOLUTION

What was the scope of their involvement?

Our main product is a sports betting software that we use on the Internet and at our terminals. Indus is mostly helping us with the frontend of our software. They're part of our scrum teams and participate in our weekly release cycles. We usually give them the requirements and they create the designs. After we approve their designs, they do the coding.

What is the team composition?

We work with 35–40 members of their team, including dedicated project managers.

How did you come to work with Indus Net Technologies?

Our CEO met them at a fair in London. He was confident Indus would do a great job, so he hired them.

What is the status of this engagement?

We started working with them in May 2013 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They successfully execute all the tasks we give them and deliver everything on time.

How did Indus Net Technologies perform from a project management standpoint?

They're very responsive and do a great job. It took us a little while to establish stable communication, but we have a very smooth process now. We fly to India every three to six months to meet with them. The rest of our communication is via email, video calls, and chat.

What did you find most impressive about them?

They're very committed. They're always willing and able to complete our tasks, even when we have very tight deadlines. They've even worked evenings and weekends if that was necessary.

Are there any areas they could improve?

It'd be easier for us if they were a bit more proactive and asked us questions to clarify our requirements.

Do you have any advice for potential customers?

In the very early stages of the process, you need to make sure they understand your business and your requirements. 

4.0
Overall Score
  • 3.0 Scheduling
    ON TIME / DEADLINES
  • 3.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Ongoing Development Support for Software Company

"We haven’t found a software house that matches Indus Net Technologies in quality or productivity."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2004 - Ongoing
Project summary: 

Indus Net Technologies serves as a development partner. They provide scalable resources to build financial software systems for third-party clients, completing work in sprints and using the waterfall model.

The Reviewer
 
10-50 Employees
 
United Kingdom
Malcolm Mclean
CTO, MarkIT Systems
 
Verified
The Review
Feedback summary: 

One system’s MVP has garnered praise from relevant stakeholders. Indus Net Technologies consistently delivers high-quality products at great value and invests time into improving work processes. Customers can expect a highly flexible team with in-depth expertise and a diligent work ethic.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of MarkIT Systems Limited. We develop, maintain, and support complex financial transactional systems for the London insurance market.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Indus Net Technologies?

We engaged Indus Net Technologies as our technology partner; they provide programming resources to carry out our development work.

SOLUTION

What was the scope of their involvement?

Indus Net Technologies has worked with us over numerous projects. One project involved rebuilding a system for an insurance company. We spent 18 months with Indus Net Technologies specifying what we want to rewrite and what the project’s requirements were. The team then rewrote the codebase to create a configurable base system. They completed work with a mix of agile methodology and the waterfall model. They have built an MVP of the system so far.

For every project, Indus Net Technologies completes the work using sprints. We use daily standups and scrums to address concerns and then review the sprints’ results weekly. We’ve found it valuable to break up project tasks into smaller pieces. We also invest time into teaching team members our industry's terms such as loss ratios and claim triangulation to inform their work for us.

What is the team composition?

We work with 13 people at Indus Net Technologies, but the team scales up or down as needed. We’ve worked with up to 70 people for a few projects.

How did you come to work with Indus Net?

Back in 2004, I had a piece of work that our UK developers couldn’t do—the integration of a secure payment gateway onto a client’s e-commerce platform, which required some C# programming—so I put the job on RentACoder. Indus Net Technologies picked it up. In 2005, they did another small project with us—building a text-to-insured platform. They performed well enough that I started using dedicated developers from their team instead of on a project-by-project basis.

How much have you invested with them?

We’ve spent $750,000–$800,000 per year with them; it changes depending on our projects and our clients’ needs.

What is the status of this engagement?

We started working together in 2004, and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Some ambiguities in projects’ specifications caused work to suffer at first. However, after a few visits and some investment into the relationship, they are now a prolific team that delivers high-quality products with consistency and diligence. We haven’t found a software house that matches Indus Net Technologies in quality or productivity.

How did Indus Net Technologies perform from a project management standpoint?

Their project management style has evolved throughout the relationship, and we constantly look at ways to improve our processes. Indus Net Technologies worked with a positive and proactive attitude throughout this. They oversee their developers with our on-site project delivery officer who leads the daily standups and provides regular reports.

What did you find most impressive about them?

Indus Net Technologies demonstrates a strong work ethic and a high degree of loyalty to our company. Many of our regular team members have worked for us for 8–10 years. They also have in-depth technical expertise that we find highly valuable, especially in their senior team.

Are there any areas they could improve?

I would prefer if the junior team challenged the more senior members on occasion, but that’s a problem in any company. We’ve also refined their coding style—which would range from too long and wordy to too short and missing opportunities for global updates—with a more rigid framework over the years.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    There’s always room for improvement.
  • 5.0 NPS
    Willing to refer
    I’ve referred them to many people.