Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT services company offering software development, DevOps support, customer service, and technical support. They demonstrate strong project management, communication, and flexibility, receiving overwhelmingly positive feedback for their technical know-how and team integration. Approximately 90% of reviewers commend their value for cost and alignment with company values, while some suggest potential improvements in communication and developer retention.
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$1,000+$25 - $49 / hr10 - 49Rawalpindi, Pakistan
Services provided
OpenWare Business Private Limited is a cloud consulting & SI company established in 2016. The agency focuses on cloud consulting & SI and ERP consulting and SI.
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$250,000+$100 - $149 / hr10 - 49
Services provided
IT strategy consulting company Digital Infotech LLC provides IT strategy consulting and IT managed services. They were launched in 2014.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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$1,000+$150 - $199 / hr10 - 49
Services provided
MccloudCo Technologies is an IT strategy consulting company. Launched in 2016, their team specializes in IT strategy consulting and CRM consulting and SI.
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Undisclosed< $25 / hr10 - 49Noida, India
Services provided
HEX64 InfoSolutions is an IT managed services company. The Noida, India-based team provides IT managed services and Search Engine Optimization.
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UndisclosedUndisclosed10 - 49Kings Langley, Australia
Services provided
In Kings Langley, Australia, DBM Technology is an IT managed services company. Launched in 2000, the team specializes in IT managed services and IT strategy consulting.
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$1,000+$25 - $49 / hr10 - 49Kochi, India
Services provided
ConceptNXT, an IT managed services company, was launched in 2018. The company focuses on IT managed services and cloud consulting & SI, and is small.
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$100,000+$50 - $99 / hr10 - 49
Services provided
O2do is an IT strategy consulting company. They specialize in IT strategy consulting and BI & big data consulting & SI and are in Nivelles, Belgium.
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Featured
What are Featured Providers?
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 34 projectsDreamix is a technology consulting company specializing in software development, UX/UI design, and cloud infrastructure, with expertise across various industries. They are highly praised for their project management, communication, and ability to integrate seamlessly into teams. Reviews highlight their impressive cultural fit and technical competence, with over 90% of clients expressing satisfaction with their work quality and responsiveness.
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 39 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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$5,000+$100 - $149 / hr10 - 49
Services provided
DATABOLT SDN BHD is a big data company. The team is in Melaka, Malaysia and Kajang, Malaysia, and their services include BI & big data consulting & SI and cloud consulting & SI.
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$1,000+< $25 / hr10 - 49Hyderabad, India
Services provided
Samyutha Info Technologies is an IT managed services company in Hyderabad, India. Their services include IT managed services and Cybersecurity.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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$1,000+Undisclosed10 - 49
Services provided
Established in 2021, SAP BASIS Solutions is a small Hyderabad, India-based IT managed services company. Their team provides IT managed services and ERP consulting and SI.
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$5,000+$25 - $49 / hr10 - 49Karachi, Pakistan
Services provided
Cloud consulting & SI company CloudRevol was founded in 2023. The team offers cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed10 - 49Delhi, India
Services provided
Tech Rajendra, an IT strategy consulting company, was launched in 2020. The team provides IT strategy consulting and CRM consulting and SI and is in Delhi, India.
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$5,000+$50 - $99 / hr10 - 49Frisco, TX
Services provided
Established in 1994, Temple-IT is a Cybersecurity company. The team offers Cybersecurity and IT managed services.
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$5,000+$150 - $199 / hr10 - 49Charlotte, NC
Services provided
Cloudaeris is a cloud consulting & SI company. Established in 2018, the team specializes in cloud consulting & SI and IT managed services. The agency is headquartered in Charlotte, North Carolina.
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$5,000+$50 - $99 / hr10 - 49
Services provided
Cloud Expert, an IT managed services company, was founded in 2020. The agency provides IT managed services and cloud consulting & SI.
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Undisclosed$50 - $99 / hr10 - 49Vantaa, Finland
Services provided
Simplified IT is an IT managed services company founded in 2021. Their team offers IT managed services and Cybersecurity.
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$1,000+< $25 / hr10 - 49Jaipur, India
Services provided
Zouston Tech Private Limited, a CRM consulting and SI company, is based in Jaipur, India. Founded in 2023, the team provides CRM consulting and SI and IT strategy consulting.
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$10,000+$100 - $149 / hr10 - 49Kakkanad, India
Services provided
ServerAudit is a Cybersecurity company. In Kakkanad, India and Bridgewater, New Jersey, the company focuses on Cybersecurity and IT managed services.
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$25,000+$150 - $199 / hr250 - 999Rai Durg, India
Services provided
See all 1 projectsDWP Global Corp. specializes in migrating MFC windows to XAML windows, enhancing UX capabilities, and ensuring efficient reuse of existing business logic. Reviews highlight their outstanding project management, timely delivery, and the high quality of their experienced team. Clients commend their exceptional customer service and the company's dedication to project success.
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UndisclosedUndisclosed10 - 49Dublin, OH
Services provided
Established in 2015, RenaissanceTech is an ERP consulting and SI company. The team specializes in ERP consulting and SI and cloud consulting & SI and is in Dublin, Ohio.
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$1,000+$50 - $99 / hr10 - 49Bhopal, India
Services provided
Aristi Cybertech Private Limited is a Cybersecurity company. The agency is based in Bhopal, India and Ton Pao, Thailand. Their team focuses on Cybersecurity and cloud consulting & SI.
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$5,000+$50 - $99 / hr10 - 49Warszawa, Poland
Services provided
NFlo Sp. Z o.o. Is a Warszawa, Poland-based cloud consulting & SI and Cybersecurity company. They specialize in cloud consulting & SI and Cybersecurity and were established in 2015.
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$5,000+$25 - $49 / hr2 - 9Fairfax, VA
Services provided
SimusTech, an IT staff augmentation company, is in Fairfax, Virginia. Launched in 2019, the team specializes in IT staff augmentation and IT strategy consulting.
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$1,000+Undisclosed2 - 9Winston-Salem, NC
Services provided
BLUE RIDGE CLOUD LLC, an IT strategy consulting company, is located in Winston-Salem, North Carolina. Their services include IT strategy consulting and BI & big data consulting & SI.
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$1,000+$25 - $49 / hr10 - 49Dhaka, Bangladesh
Services provided
Founded in 2016, BUGSBD LIMITED is a Cybersecurity company. Their services include Cybersecurity and Application Testing.
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$10,000+$25 - $49 / hr50 - 249
Services provided
COMCATER is a web design agency. The Ranchi, India-based company focuses on Web Design and IT strategy consulting.
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UndisclosedUndisclosed2 - 9La Mesa, CA
Services provided
TechiT Services is an IT managed services company. The team offers IT managed services and IT staff augmentation, and the agency is based in La Mesa, California.
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UndisclosedUndisclosed250 - 999Singapore, Singapore
Services provided
TechMatrix Consulting, a cloud consulting & SI company, was launched in 2010. The agency offers cloud consulting & SI and CRM consulting and SI, and is midsize.
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$1,000+< $25 / hr50 - 249Noida, India
Services provided
SEO company Team Variance was launched in 2013. The agency specializes in Search Engine Optimization and Social Media Marketing.
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Undisclosed$150 - $199 / hr10 - 49Oakville, Canada
Services provided
VL OMNI is an Oakville, Canada-based e-commerce development firm. The team specializes in E-Commerce Development and IT managed services.
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$5,000+$150 - $199 / hr2 - 9
Services provided
New Dmension is a small Miami, Florida-based IT strategy consulting company. Their services include IT strategy consulting and BI & big data consulting & SI.
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Undisclosed$100 - $149 / hr2 - 9Bengaluru, India
Services provided
Opestra Consulting is an IT strategy consulting company. The agency is in Bengaluru, India. Their services include IT strategy consulting and IT staff augmentation.
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$5,000+$50 - $99 / hr10 - 49CMZ, Argentina
Services provided
Located in CMZ, Argentina, Eryx is an user experience design agency. The team offers UX/UI Design and BI & big data consulting & SI.
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$1,000+$150 - $199 / hr2 - 9Hernando, MS
Services provided
Skinner Technology Group, a Cybersecurity company, was founded in 2022. The team focuses on Cybersecurity and IT managed services and is located in Hernando, Mississippi.
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UndisclosedUndisclosed50 - 249Issaquah, WA
Services provided
In Issaquah, Washington, FluentPro Software Corporation is an IT strategy consulting company. The team specializes in IT strategy consulting and BI & big data consulting & SI.
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$25,000+Undisclosed50 - 249
Services provided
CRM consulting and SI company Callaway Cloud Consulting was launched in 2011. The firm provides CRM consulting and SI and BI & big data consulting & SI, and is midsize.
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UndisclosedUndisclosed2 - 9Omaha, NE
Services provided
EGiS Technologies, Inc. Is a cloud consulting & SI company launched in 2005. The firm specializes in cloud consulting & SI and IT managed services, and is small.
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UndisclosedUndisclosed2 - 9Huntington, WV
Services provided
In Huntington, West Virginia, Ignite Link is a cloud consulting & SI company. They focus on cloud consulting & SI and IT managed services and were established in 2015.
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UndisclosedUndisclosed2 - 9South Charleston, WV
Services provided
ComTech Consulting, LLC is a cloud consulting & SI company in South Charleston, West Virginia. They provide cloud consulting & SI and IT managed services and were established in 2000.
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UndisclosedUndisclosed2 - 9Reno, NV
Services provided
IQ Technology Solutions is a cloud consulting & SI company launched in 1993. The company offers cloud consulting & SI and IT managed services, and is small.
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$5,000+$100 - $149 / hr2 - 9Lancaster, PA
Services provided
Improve & Grow is an IT strategy consulting company. Their small team is in Lancaster, Pennsylvania and focuses on IT strategy consulting and cloud consulting & SI. The agency was launched in 2012.
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UndisclosedUndisclosed2 - 9Cartersville, GA
Services provided
TDS, Inc is a cloud consulting & SI company. They focus on cloud consulting & SI and IT managed services and were established in 1976. The firm is located in Cartersville, Georgia.
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UndisclosedUndisclosed2 - 9Winston-Salem, NC
Services provided
Parkway Tech, a cloud consulting & SI company, was founded in 2008. The company specializes in cloud consulting & SI and IT managed services, and is small.
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UndisclosedUndisclosed2 - 9Osborne Park, Australia
Services provided
Founded in 2016, Inspired IT Pty Ltd, a small cloud consulting & SI company, is based in Osborne Park, Australia. Their services include cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed2 - 9Holmdel, NJ
Services provided
Two River Technology Group, LLC, a cloud consulting & SI company, is based in Holmdel, New Jersey. Launched in 2004, the team provides cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed2 - 9Brisbane City, Australia
Services provided
Smart M8 Pty Ltd is a cloud consulting & SI company. Their small team of employees is located in Brisbane City, Australia. Their team focuses on cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed2 - 9Fairfax, VA
Services provided
Big data analytics company AGILENTPOINT LLC is located in Fairfax, Virginia. The team provides BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9City of London, England
Services provided
Sonar IT is an IT strategy consulting company. The City of London, England-based firm was established in 2019. Their team focuses on IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Croydon, England
Services provided
Established in 2001, Ingenious Ltd is a small IT strategy consulting company headquartered in Croydon, England. Their team focuses on IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Havant, England
Services provided
CYBRID is an IT strategy consulting company. The team focuses on IT strategy consulting and cloud consulting & SI, and the agency is based in Havant, England and City of London, England.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
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We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
34.3/40.017.2/20 Reviews7.5/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.4/40.016.8/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.1/40.017.4/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.